{"metadata":{"transaction_key":"deprecated","request_id":"019ed3a9-7a42-70f3-aae8-2fad281303d0","sha256":"4f48657e69f38d22cb3110d965faffce82bfa127b3036629fe938ee963212baf","created":"2026-06-17T03:39:21.462Z","duration":41.399937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":175,"output_tokens":73},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":199,"output_tokens":199},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":199,"output_tokens":9}},"results":{"channels":[{"alternatives":[{"transcript":"Hello? Oh, hi, Michelle. This is Jamie from Cloud Solution IT. How are you doing today? I'm good. Alright. Great. Well, Michelle, I hope you still remember the company because the last time we touched base with you was actually last year. And during that time, I was trying to arrange a meeting with you together with our CTO, Pulte, you know, just to oh, go ahead. Oh, I see. Okay. No worries. Well, thank you so much for answering, and you have a good one. Okay? Alright. Bye bye.","confidence":0.99609375,"words":[{"word":"hello","start":2.6399999,"end":3.1399999,"confidence":0.62561035,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.021237310022115707},{"word":"oh","start":3.4399998,"end":3.6,"confidence":0.94970703,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.15883924067020416},{"word":"hi","start":3.6,"end":3.9199998,"confidence":0.9868164,"punctuated_word":"hi,","sentiment":"neutral","sentiment_score":0.20467275381088257},{"word":"michelle","start":3.9199998,"end":4.3199997,"confidence":0.9941406,"punctuated_word":"Michelle.","sentiment":"neutral","sentiment_score":0.1982733309268951},{"word":"this","start":4.3199997,"end":4.64,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.22924558818340304},{"word":"is","start":4.64,"end":4.7999997,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.22850973904132843},{"word":"jamie","start":4.7999997,"end":5.2799997,"confidence":0.90234375,"punctuated_word":"Jamie","sentiment":"neutral","sentiment_score":0.21862776577472687},{"word":"from","start":5.2799997,"end":5.68,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.24060122668743136},{"word":"cloud","start":5.68,"end":6.0,"confidence":0.8730469,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.1874081045389175},{"word":"solution","start":6.0,"end":6.5,"confidence":0.94921875,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.1811026930809021},{"word":"it","start":6.56,"end":7.04,"confidence":0.99560547,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.1845141351222992},{"word":"how","start":7.04,"end":7.2799997,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.28902432322502136},{"word":"are","start":7.2799997,"end":7.44,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.3066709339618683},{"word":"you","start":7.44,"end":7.6,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.30744174122810364},{"word":"doing","start":7.6,"end":7.8399997,"confidence":1.0,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":0.3029647171497345},{"word":"today","start":7.8399997,"end":8.34,"confidence":1.0,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.22280457615852356},{"word":"i'm","start":9.679999,"end":10.0,"confidence":0.59350586,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.5584288835525513},{"word":"good","start":10.0,"end":10.5,"confidence":0.6307373,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.4783055186271667},{"word":"alright","start":10.719999,"end":11.12,"confidence":0.85253906,"punctuated_word":"Alright.","sentiment":"positive","sentiment_score":0.3787981867790222},{"word":"great","start":11.12,"end":11.44,"confidence":0.9645996,"punctuated_word":"Great.","sentiment":"positive","sentiment_score":0.5538413524627686},{"word":"well","start":11.44,"end":11.84,"confidence":0.99121094,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.15277902781963348},{"word":"michelle","start":11.84,"end":12.24,"confidence":0.984375,"punctuated_word":"Michelle,","sentiment":"neutral","sentiment_score":0.12587691843509674},{"word":"i","start":12.24,"end":12.4,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.11810475587844849},{"word":"hope","start":12.4,"end":12.559999,"confidence":1.0,"punctuated_word":"hope","sentiment":"neutral","sentiment_score":0.08217723667621613},{"word":"you","start":12.559999,"end":12.799999,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.038866087794303894},{"word":"still","start":12.799999,"end":13.04,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.03080710768699646},{"word":"remember","start":13.04,"end":13.5199995,"confidence":1.0,"punctuated_word":"remember","sentiment":"neutral","sentiment_score":0.062170036137104034},{"word":"the","start":13.5199995,"end":13.679999,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06428378820419312},{"word":"company","start":13.679999,"end":14.16,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.08523215353488922},{"word":"because","start":14.16,"end":14.559999,"confidence":0.6640625,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.0525456964969635},{"word":"the","start":14.559999,"end":14.719999,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03330985829234123},{"word":"last","start":14.719999,"end":14.96,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.0035966895520687103},{"word":"time","start":14.96,"end":15.2,"confidence":0.99902344,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.040132272988557816},{"word":"we","start":15.2,"end":15.36,"confidence":0.6225586,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.05122087150812149},{"word":"touched","start":15.36,"end":15.615,"confidence":0.7421875,"punctuated_word":"touched","sentiment":"neutral","sentiment_score":0.0787711888551712},{"word":"base","start":15.775,"end":16.015,"confidence":0.99609375,"punctuated_word":"base","sentiment":"neutral","sentiment_score":0.058335136622190475},{"word":"with","start":16.015,"end":16.095,"confidence":0.9980469,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.05332856625318527},{"word":"you","start":16.095,"end":16.574999,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07079513370990753},{"word":"was","start":16.574999,"end":16.895,"confidence":0.99902344,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.023247288540005684},{"word":"actually","start":16.895,"end":17.375,"confidence":0.9760742,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":0.03734553977847099},{"word":"last","start":17.375,"end":17.695,"confidence":0.99902344,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.028197558596730232},{"word":"year","start":17.695,"end":18.195,"confidence":0.9394531,"punctuated_word":"year.","sentiment":"neutral","sentiment_score":0.06113608926534653},{"word":"and","start":18.414999,"end":18.895,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.041861653327941895},{"word":"during","start":18.895,"end":19.215,"confidence":0.76123047,"punctuated_word":"during","sentiment":"neutral","sentiment_score":0.027343761175870895},{"word":"that","start":19.215,"end":19.375,"confidence":0.8027344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.026934625580906868},{"word":"time","start":19.375,"end":19.695,"confidence":0.95996094,"punctuated_word":"time,","sentiment":"neutral","sentiment_score":0.029427850618958473},{"word":"i","start":19.695,"end":19.775,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.02894957736134529},{"word":"was","start":19.775,"end":20.015,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.024313846603035927},{"word":"trying","start":20.015,"end":20.335,"confidence":1.0,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":0.03402722626924515},{"word":"to","start":20.335,"end":20.575,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.047382839024066925},{"word":"arrange","start":20.575,"end":21.055,"confidence":1.0,"punctuated_word":"arrange","sentiment":"neutral","sentiment_score":0.03878338262438774},{"word":"a","start":21.055,"end":21.135,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0451662540435791},{"word":"meeting","start":21.135,"end":21.455,"confidence":1.0,"punctuated_word":"meeting","sentiment":"neutral","sentiment_score":0.02812356874346733},{"word":"with","start":21.455,"end":21.615,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.03565505892038345},{"word":"you","start":21.615,"end":21.855,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.05461310595273971},{"word":"together","start":21.855,"end":22.255,"confidence":0.9819336,"punctuated_word":"together","sentiment":"neutral","sentiment_score":0.04031287133693695},{"word":"with","start":22.255,"end":22.575,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.051541149616241455},{"word":"our","start":22.575,"end":22.814999,"confidence":0.99902344,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.08095581829547882},{"word":"cto","start":22.814999,"end":23.314999,"confidence":0.9116211,"punctuated_word":"CTO,","sentiment":"neutral","sentiment_score":0.06117719411849976},{"word":"pulte","start":23.375,"end":23.875,"confidence":0.5671387,"punctuated_word":"Pulte,","sentiment":"neutral","sentiment_score":0.03221645951271057},{"word":"you","start":24.015,"end":24.175,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.01400691643357277},{"word":"know","start":24.175,"end":24.415,"confidence":0.99316406,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":0.02202272228896618},{"word":"just","start":24.415,"end":24.654999,"confidence":0.99609375,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.033519405871629715},{"word":"to","start":24.654999,"end":24.814999,"confidence":0.96240234,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04883015900850296},{"word":"oh","start":25.215,"end":25.375,"confidence":0.84106445,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":0.05387941002845764},{"word":"go","start":25.375,"end":25.535,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.06200344115495682},{"word":"ahead","start":25.535,"end":26.035,"confidence":0.99560547,"punctuated_word":"ahead.","sentiment":"neutral","sentiment_score":0.03882775083184242},{"word":"oh","start":32.71,"end":33.21,"confidence":0.6442871,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.015846552327275276},{"word":"i","start":33.350002,"end":33.510002,"confidence":0.7998047,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.016697529703378677},{"word":"see","start":33.510002,"end":33.75,"confidence":0.90600586,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.00623798742890358},{"word":"okay","start":33.75,"end":33.99,"confidence":0.99072266,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.019811198115348816},{"word":"no","start":33.99,"end":34.15,"confidence":0.9941406,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.054414764046669006},{"word":"worries","start":34.15,"end":34.47,"confidence":0.99560547,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.06428684294223785},{"word":"well","start":34.47,"end":34.63,"confidence":0.8540039,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.16591180860996246},{"word":"thank","start":34.63,"end":34.79,"confidence":1.0,"punctuated_word":"thank","sentiment":"positive","sentiment_score":0.3625979721546173},{"word":"you","start":34.79,"end":35.03,"confidence":0.9892578,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.3541039526462555},{"word":"so","start":35.03,"end":35.190002,"confidence":0.9951172,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.3691435158252716},{"word":"much","start":35.190002,"end":35.510002,"confidence":1.0,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.41635361313819885},{"word":"for","start":35.510002,"end":35.670002,"confidence":0.99902344,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.4688456058502197},{"word":"answering","start":35.670002,"end":36.07,"confidence":0.9160156,"punctuated_word":"answering,","sentiment":"positive","sentiment_score":0.41382578015327454},{"word":"and","start":36.07,"end":36.31,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.28022271394729614},{"word":"you","start":36.31,"end":36.47,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.40903839468955994},{"word":"have","start":36.47,"end":36.59,"confidence":1.0,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.4860827624797821},{"word":"a","start":36.59,"end":36.71,"confidence":0.9980469,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.4427958130836487},{"word":"good","start":36.71,"end":36.95,"confidence":0.9980469,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.4565644860267639},{"word":"one","start":36.95,"end":37.11,"confidence":0.90600586,"punctuated_word":"one.","sentiment":"positive","sentiment_score":0.4226265549659729},{"word":"okay","start":37.11,"end":37.61,"confidence":0.9765625,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.23306111991405487},{"word":"alright","start":38.870003,"end":39.370003,"confidence":0.873291,"punctuated_word":"Alright.","sentiment":"positive","sentiment_score":0.37645384669303894},{"word":"bye","start":39.510002,"end":39.75,"confidence":0.9707031,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.20140674710273743},{"word":"bye","start":39.75,"end":40.25,"confidence":0.95166016,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.1334548443555832}],"paragraphs":{"transcript":"\nHello? Oh, hi, Michelle. This is Jamie from Cloud Solution IT. How are you doing today? I'm good.\n\nAlright. Great. Well, Michelle, I hope you still remember the company because the last time we touched base with you was actually last year. And during that time, I was trying to arrange a meeting with you together with our CTO, Pulte, you know, just to oh, go ahead. Oh, I see.\n\nOkay. No worries. Well, thank you so much for answering, and you have a good one. Okay? Alright.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.6399999,"end":3.1399999,"sentiment":"neutral","sentiment_score":0.021237310022115707},{"text":"Oh, hi, Michelle.","start":3.4399998,"end":4.3199997,"sentiment":"neutral","sentiment_score":0.18726177513599396},{"text":"This is Jamie from Cloud Solution IT.","start":4.3199997,"end":7.04,"sentiment":"neutral","sentiment_score":0.21000132177557265},{"text":"How are you doing today?","start":7.04,"end":8.34,"sentiment":"neutral","sentiment_score":0.2857812583446503},{"text":"I'm good.","start":9.679999,"end":10.5,"sentiment":"positive","sentiment_score":0.518367201089859}],"sentiment":"neutral","sentiment_score":0.25103736565344864,"num_words":18,"start":2.6399999,"end":10.5},{"sentences":[{"text":"Alright.","start":10.719999,"end":11.12,"sentiment":"positive","sentiment_score":0.3787981867790222},{"text":"Great.","start":11.12,"end":11.44,"sentiment":"positive","sentiment_score":0.5538413524627686},{"text":"Well, Michelle, I hope you still remember the company because the last time we touched base with you was actually last year.","start":11.44,"end":18.195,"sentiment":"neutral","sentiment_score":0.06146631830117919},{"text":"And during that time, I was trying to arrange a meeting with you together with our CTO, Pulte, you know, just to oh, go ahead.","start":18.414999,"end":26.035,"sentiment":"neutral","sentiment_score":0.040075041949748993},{"text":"Oh, I see.","start":32.71,"end":33.75,"sentiment":"neutral","sentiment_score":-0.012927356486519178}],"sentiment":"neutral","sentiment_score":0.06246139463753654,"num_words":52,"start":10.719999,"end":33.75},{"sentences":[{"text":"Okay.","start":33.75,"end":33.99,"sentiment":"neutral","sentiment_score":0.019811198115348816},{"text":"No worries.","start":33.99,"end":34.47,"sentiment":"neutral","sentiment_score":0.05935080349445343},{"text":"Well, thank you so much for answering, and you have a good one.","start":34.47,"end":37.11,"sentiment":"positive","sentiment_score":0.38831638258237106},{"text":"Okay?","start":37.11,"end":37.61,"sentiment":"neutral","sentiment_score":0.23306111991405487},{"text":"Alright.","start":38.870003,"end":39.370003,"sentiment":"positive","sentiment_score":0.37645384669303894}],"sentiment":"neutral","sentiment_score":0.32200781918234295,"num_words":18,"start":33.75,"end":39.370003},{"sentences":[{"text":"Bye bye.","start":39.510002,"end":40.25,"sentiment":"neutral","sentiment_score":0.1674307957291603}],"sentiment":"neutral","sentiment_score":0.1674307957291603,"num_words":2,"start":39.510002,"end":40.25}]}}]},{"alternatives":[{"transcript":"Hello? Yeah. Not too bad. Thank you. Can I yeah? Sorry. Can I stop you there? I'm I'm no longer the CIO at Western. It's Peter Edwards you need to talk to. You're welcome. You're welcome. Thank you. Bye. Bye.","confidence":0.99609375,"words":[{"word":"hello","start":1.8399999,"end":2.34,"confidence":0.9375,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.009374858811497688},{"word":"yeah","start":8.559999,"end":8.8,"confidence":0.94140625,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.16363804042339325},{"word":"not","start":8.8,"end":9.04,"confidence":0.99902344,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":0.2903694808483124},{"word":"too","start":9.04,"end":9.2,"confidence":0.99902344,"punctuated_word":"too","sentiment":"neutral","sentiment_score":0.16505299508571625},{"word":"bad","start":9.2,"end":9.44,"confidence":0.9995117,"punctuated_word":"bad.","sentiment":"positive","sentiment_score":0.3434014916419983},{"word":"thank","start":9.44,"end":9.679999,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.591482937335968},{"word":"you","start":9.679999,"end":10.179999,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.5466185808181763},{"word":"can","start":25.664999,"end":25.985,"confidence":0.96777344,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.007954681292176247},{"word":"i","start":25.985,"end":26.145,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.006431108340620995},{"word":"yeah","start":26.305,"end":26.625,"confidence":0.80126953,"punctuated_word":"yeah?","sentiment":"neutral","sentiment_score":-0.010038313455879688},{"word":"sorry","start":26.625,"end":26.945,"confidence":0.9916992,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.08719256520271301},{"word":"can","start":26.945,"end":27.105,"confidence":0.99902344,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.09739020466804504},{"word":"i","start":27.105,"end":27.185,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08575766533613205},{"word":"stop","start":27.185,"end":27.425,"confidence":0.99902344,"punctuated_word":"stop","sentiment":"neutral","sentiment_score":-0.07948155701160431},{"word":"you","start":27.425,"end":27.585,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.08898042887449265},{"word":"there","start":27.585,"end":27.824999,"confidence":0.9838867,"punctuated_word":"there?","sentiment":"neutral","sentiment_score":-0.10156415402889252},{"word":"i'm","start":27.824999,"end":28.145,"confidence":0.9970703,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.12638689577579498},{"word":"i'm","start":28.145,"end":28.224998,"confidence":0.99316406,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.12770776450634003},{"word":"no","start":28.224998,"end":28.465,"confidence":0.9560547,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.14827463030815125},{"word":"longer","start":28.465,"end":28.785,"confidence":1.0,"punctuated_word":"longer","sentiment":"neutral","sentiment_score":-0.12720654904842377},{"word":"the","start":28.785,"end":29.105,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.12636232376098633},{"word":"cio","start":29.105,"end":29.585,"confidence":0.9814453,"punctuated_word":"CIO","sentiment":"neutral","sentiment_score":-0.09069224447011948},{"word":"at","start":29.585,"end":29.744999,"confidence":0.9980469,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.09954772144556046},{"word":"western","start":29.744999,"end":30.224998,"confidence":0.94433594,"punctuated_word":"Western.","sentiment":"neutral","sentiment_score":-0.0969468355178833},{"word":"it's","start":30.224998,"end":30.51,"confidence":0.99902344,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.05971105396747589},{"word":"peter","start":30.51,"end":30.91,"confidence":0.9951172,"punctuated_word":"Peter","sentiment":"neutral","sentiment_score":-0.03683318570256233},{"word":"edwards","start":30.91,"end":31.23,"confidence":0.96875,"punctuated_word":"Edwards","sentiment":"neutral","sentiment_score":-0.059378184378147125},{"word":"you","start":31.23,"end":31.39,"confidence":0.98535156,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.08990561962127686},{"word":"need","start":31.39,"end":31.75,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.08005646616220474},{"word":"to","start":31.75,"end":32.11,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.08155784010887146},{"word":"talk","start":32.11,"end":32.35,"confidence":0.99902344,"punctuated_word":"talk","sentiment":"neutral","sentiment_score":-0.07780395448207855},{"word":"to","start":32.35,"end":32.85,"confidence":0.8703613,"punctuated_word":"to.","sentiment":"neutral","sentiment_score":-0.07653909921646118},{"word":"you're","start":36.27,"end":36.59,"confidence":0.9499512,"punctuated_word":"You're","sentiment":"positive","sentiment_score":0.4112530648708343},{"word":"welcome","start":36.59,"end":37.09,"confidence":0.9995117,"punctuated_word":"welcome.","sentiment":"positive","sentiment_score":0.4864386320114136},{"word":"you're","start":38.03,"end":38.35,"confidence":0.9797363,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":0.3149208724498749},{"word":"welcome","start":38.35,"end":38.75,"confidence":1.0,"punctuated_word":"welcome.","sentiment":"positive","sentiment_score":0.34849387407302856},{"word":"thank","start":38.75,"end":38.91,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4648516178131103},{"word":"you","start":38.91,"end":39.41,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.32823461294174194},{"word":"bye","start":39.55,"end":40.03,"confidence":0.9892578,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.17779681086540222},{"word":"bye","start":40.03,"end":40.53,"confidence":0.9946289,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.07214212417602539}],"paragraphs":{"transcript":"\nHello? Yeah. Not too bad. Thank you. Can I yeah?\n\nSorry. Can I stop you there? I'm I'm no longer the CIO at Western. It's Peter Edwards you need to talk to. You're welcome.\n\nYou're welcome. Thank you. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.8399999,"end":2.34,"sentiment":"neutral","sentiment_score":0.009374858811497688},{"text":"Yeah.","start":8.559999,"end":8.8,"sentiment":"neutral","sentiment_score":0.16363804042339325},{"text":"Not too bad.","start":8.8,"end":9.44,"sentiment":"neutral","sentiment_score":0.26627465585867566},{"text":"Thank you.","start":9.44,"end":10.179999,"sentiment":"positive","sentiment_score":0.5690507590770721},{"text":"Can I yeah?","start":25.664999,"end":26.625,"sentiment":"neutral","sentiment_score":-0.008141367696225643}],"sentiment":"neutral","sentiment_score":0.20855142818763853,"num_words":10,"start":1.8399999,"end":26.625},{"sentences":[{"text":"Sorry.","start":26.625,"end":26.945,"sentiment":"neutral","sentiment_score":-0.08719256520271301},{"text":"Can I stop you there?","start":26.945,"end":27.824999,"sentiment":"neutral","sentiment_score":-0.09063480198383331},{"text":"I'm I'm no longer the CIO at Western.","start":27.824999,"end":30.224998,"sentiment":"neutral","sentiment_score":-0.11789062060415745},{"text":"It's Peter Edwards you need to talk to.","start":30.224998,"end":32.85,"sentiment":"neutral","sentiment_score":-0.07022317545488477},{"text":"You're welcome.","start":36.27,"end":37.09,"sentiment":"positive","sentiment_score":0.44884584844112396}],"sentiment":"neutral","sentiment_score":-0.04781605194633206,"num_words":24,"start":26.625,"end":37.09},{"sentences":[{"text":"You're welcome.","start":38.03,"end":38.75,"sentiment":"neutral","sentiment_score":0.3317073732614517},{"text":"Thank you.","start":38.75,"end":39.41,"sentiment":"positive","sentiment_score":0.39654311537742615},{"text":"Bye.","start":39.55,"end":40.03,"sentiment":"neutral","sentiment_score":0.17779681086540222},{"text":"Bye.","start":40.03,"end":40.53,"sentiment":"neutral","sentiment_score":0.07214212417602539}],"sentiment":"neutral","sentiment_score":0.2844066520531972,"num_words":6,"start":38.03,"end":40.53}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hello? Oh, hi, Michelle. This is Jamie from Cloud Solution IT. How are you doing today?\n\nChannel 1: Yeah. Not too bad. Thank you.\n\nChannel 0: I'm good. Alright. Great. Well, Michelle, I hope you still remember the company because the last time we touched base with you was actually last year. And during that time, I was trying to arrange a meeting with you together with our CTO, Pulte, you know, just to oh, go ahead.\n\nChannel 1: Can I yeah? Sorry. Can I stop you there? I'm I'm no longer the CIO at Western. It's Peter Edwards you need to talk to.\n\nChannel 0: Oh, I see. Okay. No worries. Well, thank you so much for answering, and\n\nChannel 1: You're\n\nChannel 0: you have\n\nChannel 1: welcome.\n\nChannel 0: a good one. Okay?\n\nChannel 1: You're welcome. Thank\n\nChannel 0: Alright.\n\nChannel 1: you.\n\nChannel 0: Bye\n\nChannel 1: Bye.\n\nChannel 0: bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.8399999,"end":2.34,"sentiment":"neutral","sentiment_score":0.009374858811497688}],"sentiment":"neutral","sentiment_score":0.009374858811497688,"channel":1,"num_words":1,"start":1.8399999,"end":2.34},{"sentences":[{"text":"Hello?","start":2.6399999,"end":3.1399999,"sentiment":"neutral","sentiment_score":0.021237310022115707},{"text":"Oh, hi, Michelle.","start":3.4399998,"end":4.3199997,"sentiment":"neutral","sentiment_score":0.18726177513599396},{"text":"This is Jamie from Cloud Solution IT.","start":4.3199997,"end":7.04,"sentiment":"neutral","sentiment_score":0.21000132177557265},{"text":"How are you doing today?","start":7.04,"end":8.34,"sentiment":"neutral","sentiment_score":0.2857812583446503}],"sentiment":"neutral","sentiment_score":0.21762113622389734,"channel":0,"num_words":16,"start":2.6399999,"end":8.34},{"sentences":[{"text":"Yeah.","start":8.559999,"end":8.8,"sentiment":"neutral","sentiment_score":0.16363804042339325},{"text":"Not too bad.","start":8.8,"end":9.44,"sentiment":"neutral","sentiment_score":0.26627465585867566},{"text":"Thank you.","start":9.44,"end":10.179999,"sentiment":"positive","sentiment_score":0.5690507590770721}],"sentiment":"positive","sentiment_score":0.35009392102559406,"channel":1,"num_words":6,"start":8.559999,"end":10.179999},{"sentences":[{"text":"I'm good.","start":9.679999,"end":10.5,"sentiment":"positive","sentiment_score":0.518367201089859},{"text":"Alright.","start":10.719999,"end":11.12,"sentiment":"positive","sentiment_score":0.3787981867790222},{"text":"Great.","start":11.12,"end":11.44,"sentiment":"positive","sentiment_score":0.5538413524627686},{"text":"Well, Michelle, I hope you still remember the company because the last time we touched base with you was actually last year.","start":11.44,"end":18.195,"sentiment":"neutral","sentiment_score":0.06146631830117919},{"text":"And during that time, I was trying to arrange a meeting with you together with our CTO, Pulte, you know, just to oh, go ahead.","start":18.414999,"end":26.035,"sentiment":"neutral","sentiment_score":0.040075041949748993}],"sentiment":"neutral","sentiment_score":0.0847746861331603,"channel":0,"num_words":51,"start":9.679999,"end":26.035},{"sentences":[{"text":"Can I yeah?","start":25.664999,"end":26.625,"sentiment":"neutral","sentiment_score":-0.008141367696225643},{"text":"Sorry.","start":26.625,"end":26.945,"sentiment":"neutral","sentiment_score":-0.08719256520271301},{"text":"Can I stop you there?","start":26.945,"end":27.824999,"sentiment":"neutral","sentiment_score":-0.09063480198383331},{"text":"I'm I'm no longer the CIO at Western.","start":27.824999,"end":30.224998,"sentiment":"neutral","sentiment_score":-0.11789062060415745},{"text":"It's Peter Edwards you need to talk to.","start":30.224998,"end":32.85,"sentiment":"neutral","sentiment_score":-0.07022317545488477}],"sentiment":"neutral","sentiment_score":-0.08278804186731577,"channel":1,"num_words":25,"start":25.664999,"end":32.85},{"sentences":[{"text":"Oh, I see.","start":32.71,"end":33.75,"sentiment":"neutral","sentiment_score":-0.012927356486519178},{"text":"Okay.","start":33.75,"end":33.99,"sentiment":"neutral","sentiment_score":0.019811198115348816},{"text":"No worries.","start":33.99,"end":34.47,"sentiment":"neutral","sentiment_score":0.05935080349445343},{"text":"Well, thank you so much for answering, and","start":34.47,"end":36.31,"sentiment":"positive","sentiment_score":0.353875620290637}],"sentiment":"neutral","sentiment_score":0.2093382641406996,"channel":0,"num_words":14,"start":32.71,"end":36.31},{"sentences":[{"text":"You're","start":36.27,"end":36.59,"sentiment":"positive","sentiment_score":0.4112530648708343}],"sentiment":"positive","sentiment_score":0.4112530648708343,"channel":1,"num_words":1,"start":36.27,"end":36.59},{"sentences":[{"text":"you have","start":36.31,"end":36.59,"sentiment":"positive","sentiment_score":0.447560578584671}],"sentiment":"positive","sentiment_score":0.447560578584671,"channel":0,"num_words":2,"start":36.31,"end":36.59},{"sentences":[{"text":"welcome.","start":36.59,"end":37.09,"sentiment":"positive","sentiment_score":0.4864386320114136}],"sentiment":"positive","sentiment_score":0.4864386320114136,"channel":1,"num_words":1,"start":36.59,"end":37.09},{"sentences":[{"text":"a good one.","start":36.59,"end":37.11,"sentiment":"positive","sentiment_score":0.4406622846921285},{"text":"Okay?","start":37.11,"end":37.61,"sentiment":"neutral","sentiment_score":0.23306111991405487}],"sentiment":"positive","sentiment_score":0.3887619934976101,"channel":0,"num_words":4,"start":36.59,"end":37.61},{"sentences":[{"text":"You're welcome.","start":38.03,"end":38.75,"sentiment":"neutral","sentiment_score":0.3317073732614517},{"text":"Thank","start":38.75,"end":38.91,"sentiment":"positive","sentiment_score":0.4648516178131103}],"sentiment":"positive","sentiment_score":0.3760887881120046,"channel":1,"num_words":3,"start":38.03,"end":38.91},{"sentences":[{"text":"Alright.","start":38.870003,"end":39.370003,"sentiment":"positive","sentiment_score":0.37645384669303894}],"sentiment":"positive","sentiment_score":0.37645384669303894,"channel":0,"num_words":1,"start":38.870003,"end":39.370003},{"sentences":[{"text":"you.","start":38.91,"end":39.41,"sentiment":"neutral","sentiment_score":0.32823461294174194}],"sentiment":"neutral","sentiment_score":0.32823461294174194,"channel":1,"num_words":1,"start":38.91,"end":39.41},{"sentences":[{"text":"Bye","start":39.510002,"end":39.75,"sentiment":"neutral","sentiment_score":0.20140674710273743}],"sentiment":"neutral","sentiment_score":0.20140674710273743,"channel":0,"num_words":1,"start":39.510002,"end":39.75},{"sentences":[{"text":"Bye.","start":39.55,"end":40.03,"sentiment":"neutral","sentiment_score":0.17779681086540222}],"sentiment":"neutral","sentiment_score":0.17779681086540222,"channel":1,"num_words":1,"start":39.55,"end":40.03},{"sentences":[{"text":"bye.","start":39.75,"end":40.25,"sentiment":"neutral","sentiment_score":0.1334548443555832}],"sentiment":"neutral","sentiment_score":0.1334548443555832,"channel":0,"num_words":1,"start":39.75,"end":40.25},{"sentences":[{"text":"Bye.","start":40.03,"end":40.53,"sentiment":"neutral","sentiment_score":0.07214212417602539}],"sentiment":"neutral","sentiment_score":0.07214212417602539,"channel":1,"num_words":1,"start":40.03,"end":40.53}]},"summary":{"result":"success","short":"The Cloud Solution IT representative, Jamie, greets the customer, Michelle, and reminds her that they had previously arranged a meeting with her CTO, Pulte, at the previous year. Jamie also asks Michelle to stop her recording as she is no longer the CIO at Western. The call ends with Jamie thanking Michelle and wishing her a good day."},"intents":{"segments":[{"text":"Well, Michelle, I hope you still remember the company because the last time we touched base with you was actually last year. And during that time, I was trying to arrange a meeting with you together with our CTO, Pulte, you know, just to oh, go ahead. Can I yeah?","start_word":27,"end_word":76,"intents":[{"intent":"Arrange meeting with cto","confidence_score":0.3622095}]}]},"sentiments":{"segments":[{"text":"Hello? Hello? Oh, hi, Michelle. This is Jamie from Cloud Solution IT. How are you doing today? Yeah. Not too bad.","start_word":0,"end_word":20,"sentiment":"neutral","sentiment_score":0.19868434965610504},{"text":"Thank I'm you. good. Alright. Great.","start_word":21,"end_word":26,"sentiment":"positive","sentiment_score":0.5046688914299011},{"text":"Well, Michelle, I hope you still remember the company because the last time we touched base with you was actually last year. And during that time, I was trying to arrange a meeting with you together with our CTO, Pulte, you know, just to oh, go ahead. Can I yeah? Sorry. Can I stop you there? I'm I'm no longer the CIO at Western. It's Peter Edwards you need to talk to. Oh, I see. Okay. No worries.","start_word":27,"end_word":104,"sentiment":"neutral","sentiment_score":0.00138267339207232},{"text":"Well, thank you so much for answering, and You're you have a welcome. good one.","start_word":105,"end_word":119,"sentiment":"positive","sentiment_score":0.3954504430294037},{"text":"Okay? You're welcome.","start_word":120,"end_word":122,"sentiment":"neutral","sentiment_score":0.3011246621608734},{"text":"Thank Alright.","start_word":123,"end_word":124,"sentiment":"positive","sentiment_score":0.3985532820224762},{"text":"you. Bye Bye. bye. Bye.","start_word":125,"end_word":129,"sentiment":"neutral","sentiment_score":0.17557373642921448}],"average":{"sentiment":"neutral","sentiment_score":0.13747624536255496}}}}