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Can we change it to the last port instead, to the fourth port, yeah, once you got home. Then let me know if the issue still persists. Yeah. Actually, this is... Mhmm. Mhmm. Actually, this is our direct number. You can call this number back later once you're available. Sorry? Yeah. Yeah. That's correct. Mhmm. Yeah. Yeah. Okay. Let me know once you... Mhmm. Yeah. There seems to be no issue with your... Mhmm. Mhmm. Okay. May I know where is the other end of this cable connected? The gray cable. The first end is connected, mhmm, to the router. Right? And how about the other end? Empty box? Yes. Four. Okay. Mhmm. Did you press anything with your own router or no? But is... You mentioned that your own router is no longer working also? Okay. Yeah. Yeah. Most recent. Mhmm. So... Yeah. Okay. Mhmm. Okay. Mhmm. Okay. I see. So your own router is working up until now. Correct? Your own router is working up until now? We're not working. Okay. Okay. Yeah. Yeah, sir. We did reboot on our end, but we need to check the router first. Yeah. So once you got home, kindly change the cable. Make it connected to the fourth port instead of the first one, then let me know if it worked. Yeah. Okay. Sure. Okay. Thank you. Bye for now. Yeah. 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Hello, Rishan? Can you hear me? Yeah. So upon checking the picture, the gray cable is connected to the first port to the router.\n\nCan we change it to the last port instead, to the fourth port, yeah, once you got home. Then let me know if the issue still persists. Yeah. Actually, this is... Mhmm.\n\nMhmm. Actually, this is our direct number. You can call this number back later once you're available. Sorry? Yeah.\n\nYeah. That's correct. Mhmm. Yeah. Yeah.\n\nOkay. Let me know once you... Mhmm. Yeah. There seems to be no issue with your...\n\nMhmm. Mhmm. Okay. May I know where is the other end of this cable connected? The gray cable.\n\nThe first end is connected, mhmm, to the router. Right? And how about the other end? Empty box? Yes.\n\nFour. Okay. Mhmm. Did you press anything with your own router or no? But is...\n\nYou mentioned that your own router is no longer working also? Okay. Yeah. Yeah. Most recent.\n\nMhmm. So... Yeah. Okay. Mhmm.\n\nOkay. Mhmm. Okay. I see. 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Hello? Yeah. Yeah. Now it's motivated. Yes. Yes. Okay. Yeah. Yeah. Sure. Can I? Do you mind if I get a direct number to reach you instead of rather than waiting or not? Sometimes, team member got busy. I do understand. But yesterday, around 03:30, I was contacting same number, 744, and it was unable. It was going to the voice mail. And I was so... So am I am I able to... Sorry. Go ahead, please. That you have call... That you have called me right now. Right? That you you are... We are calling me right now, same number. 03 starting from? Okay. Okay. I'll do that. I'll do that. Thank you so much. So so not... Nothing issue nothing issue in my account or anything. Right? It's all good. I checked online portal as well, and it's my invoice is due maybe nine or ten, something like that. Yeah. And the account is active as well. So nothing I checked through online portal and all good I saw. So I don't know what's wrong all of sudden. It's a little slow with my old router, and I thought let's change the router. And then after both routers stopped working, but I... Then I realized it's not a router issue. It's something with server or something like that, and messes also appeared like the remote server not working or something like that. Gray cables, you know, the... There is... Yeah. Yeah. Same same place. You mean from the NBN? Yes. The same place same place which was connected earlier before. Yeah. So when I did configuration with my own router, it's same. I I had a chat with one of your team member and send her the photo and did as... No. I I... No. No. No. Just configured when when I signed up with, actually. Yeah. No. It's working. It's working. It was working yesterday. I... The Internet was a little bit slow. I felt slow, but it was working. It's still working, but it was slow yesterday around three, 03:30. And I thought maybe sometime router getting old or... That's my idea. I don't know if it is true or not. So I thought I have a new router from Airtel, so let's change the router. It might work better. So I just changed, and then didn't work. And then it didn't work with Tenda as well. Then I plugged my own router. Then again, same issues. So I... And it's starting to say, like, a no Internet from your servers, restaurant, something like that. Sorry? No. No. No. Both router is not working. I mean, Internet is not working now. When I plugged out yesterday and plugged in a tender, and tender didn't work. And I... Then after I plugged in again, I thought something wrong with router or configuration. So I thought let's plug in my my own router, and I'll continue Internet. And later on, I'll contact you, team member, to fix the new one. But same issue came. We took my own router also. The Internet didn't work. So looks like it's a issue from the account or server or something like that. I don't know. Yeah. I'll call you... I'll I'll plug in and call you straight away. Thank you. Thank you. Thank you. Thank you so much. I will catch you at... Bye for now. 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Hello? Yeah. Yeah. Now it's motivated.\n\nYes. Yes. Okay. Yeah. Yeah.\n\nSure. Can I? Do you mind if I get a direct number to reach you instead of rather than waiting or not? Sometimes, team member got busy. I do understand.\n\nBut yesterday, around 03:30, I was contacting same number, 744, and it was unable. It was going to the voice mail. And I was so... So am I am I able to... Sorry.\n\nGo ahead, please. That you have call... That you have called me right now. Right? That you you are...\n\nWe are calling me right now, same number. 03 starting from? Okay. Okay. I'll do that.\n\nI'll do that. Thank you so much. So so not... Nothing issue nothing issue in my account or anything. Right?\n\nIt's all good. I checked online portal as well, and it's my invoice is due maybe nine or ten, something like that. Yeah. And the account is active as well. So nothing I checked through online portal and all good I saw.\n\nSo I don't know what's wrong all of sudden. 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was so...","start":60.32,"end":61.54,"sentiment":"neutral","sentiment_score":-0.13999853655695915},{"text":"So am I am I able to...","start":64.32,"end":66.1,"sentiment":"neutral","sentiment_score":-0.026250559304441725},{"text":"Sorry.","start":66.96,"end":67.46,"sentiment":"neutral","sentiment_score":-0.0798223614692688}],"sentiment":"neutral","sentiment_score":-0.1873739743323037,"num_words":33,"start":50.065002,"end":67.46},{"sentences":[{"text":"Go ahead, please.","start":67.6,"end":68.5,"sentiment":"neutral","sentiment_score":-0.027419022594889004},{"text":"That you have call...","start":76.215004,"end":77.095,"sentiment":"neutral","sentiment_score":-0.01179137546569109},{"text":"That you have called me right now.","start":77.095,"end":78.535,"sentiment":"neutral","sentiment_score":-0.0509307219513825},{"text":"Right?","start":78.535,"end":79.035,"sentiment":"neutral","sentiment_score":-0.03867040202021599},{"text":"That you you are...","start":81.575005,"end":82.535,"sentiment":"neutral","sentiment_score":-0.03392734099179506}],"sentiment":"neutral","sentiment_score":-0.03475354680497395,"num_words":19,"start":67.6,"end":82.535},{"sentences":[{"text":"We are calling me right now, same number.","start":82.535,"end":84.715004,"sentiment":"neutral","sentiment_score":-0.014305704738944769},{"text":"03 starting from?","start":84.855,"end":86.475006,"sentiment":"neutral","sentiment_score":-0.003337990492582321},{"text":"Okay.","start":87.895004,"end":88.395004,"sentiment":"neutral","sentiment_score":0.05831626057624817},{"text":"Okay.","start":88.455,"end":88.955,"sentiment":"neutral","sentiment_score":0.07129842042922974},{"text":"I'll do that.","start":89.78,"end":90.66,"sentiment":"neutral","sentiment_score":0.09132542212804158}],"sentiment":"neutral","sentiment_score":0.017445708625018597,"num_words":16,"start":82.535,"end":90.66},{"sentences":[{"text":"I'll do that.","start":90.66,"end":91.380005,"sentiment":"neutral","sentiment_score":0.1882368971904119},{"text":"Thank you so much.","start":91.380005,"end":92.520004,"sentiment":"positive","sentiment_score":0.40337301045656204},{"text":"So so not...","start":94.020004,"end":94.9,"sentiment":"neutral","sentiment_score":0.025699254125356674},{"text":"Nothing issue nothing issue in my account or anything.","start":94.9,"end":97.78,"sentiment":"neutral","sentiment_score":-0.048569327841202416},{"text":"Right?","start":97.78,"end":98.1,"sentiment":"neutral","sentiment_score":0.10123145580291748}],"sentiment":"neutral","sentiment_score":0.09597040005028248,"num_words":20,"start":90.66,"end":98.1},{"sentences":[{"text":"It's all good.","start":98.1,"end":99.22,"sentiment":"positive","sentiment_score":0.35826759537061054},{"text":"I checked online portal as well, and it's my invoice is due maybe nine or ten, something like that.","start":99.22,"end":106.055,"sentiment":"neutral","sentiment_score":0.09718582504674007},{"text":"Yeah.","start":106.595,"end":106.995,"sentiment":"neutral","sentiment_score":0.07054929435253143},{"text":"And the account is active as well.","start":106.995,"end":108.835,"sentiment":"neutral","sentiment_score":0.039382444960730414},{"text":"So nothing I checked through online portal and all good I saw.","start":108.835,"end":113.235,"sentiment":"neutral","sentiment_score":0.0347229183341066}],"sentiment":"neutral","sentiment_score":0.08771987835920993,"num_words":42,"start":98.1,"end":113.235},{"sentences":[{"text":"So I don't know what's wrong all of sudden.","start":113.235,"end":115.175,"sentiment":"neutral","sentiment_score":-0.27618804905149674},{"text":"It's a little slow with my old router, and I thought let's change the router.","start":118.0,"end":122.8,"sentiment":"neutral","sentiment_score":-0.17479387819766998},{"text":"And then after both routers stopped working, but I...","start":122.8,"end":125.840004,"sentiment":"neutral","sentiment_score":-0.08767973217699263},{"text":"Then I realized it's not a router issue.","start":125.840004,"end":127.840004,"sentiment":"neutral","sentiment_score":-0.22006873041391373},{"text":"It's something with server or something like that, and messes also appeared like the remote server not working or something like that.","start":127.840004,"end":134.95499,"sentiment":"neutral","sentiment_score":-0.26660191267728806}],"sentiment":"neutral","sentiment_score":-0.21464301787671589,"num_words":63,"start":113.235,"end":134.95499},{"sentences":[{"text":"Gray cables, you know, the...","start":143.495,"end":147.29,"sentiment":"neutral","sentiment_score":-0.005814241338521242},{"text":"There is...","start":147.95,"end":149.35,"sentiment":"neutral","sentiment_score":-0.009967247024178505},{"text":"Yeah.","start":149.35,"end":149.85,"sentiment":"neutral","sentiment_score":0.008507573045790195},{"text":"Yeah.","start":150.23,"end":150.63,"sentiment":"neutral","sentiment_score":0.00008906330913305283},{"text":"Same same place.","start":150.63,"end":152.17,"sentiment":"neutral","sentiment_score":-0.00044248905032873213}],"sentiment":"neutral","sentiment_score":-0.0034780442947521806,"num_words":12,"start":143.495,"end":152.17},{"sentences":[{"text":"You mean from the NBN?","start":154.23,"end":156.56999,"sentiment":"neutral","sentiment_score":-0.006581660732626915},{"text":"Yes.","start":158.565,"end":159.04501,"sentiment":"neutral","sentiment_score":0.009874531999230385},{"text":"The same place same place which was connected earlier before.","start":159.04501,"end":165.205,"sentiment":"neutral","sentiment_score":0.0049733998719602825},{"text":"Yeah.","start":165.205,"end":165.68501,"sentiment":"neutral","sentiment_score":0.004295265767723322},{"text":"So when I did configuration with my own router, it's same.","start":165.68501,"end":169.765,"sentiment":"neutral","sentiment_score":-0.0025609959954057226}],"sentiment":"neutral","sentiment_score":0.00010087631692710732,"num_words":28,"start":154.23,"end":169.765},{"sentences":[{"text":"I I had a chat with one of your team member and send her the photo and did as...","start":169.765,"end":174.65,"sentiment":"neutral","sentiment_score":-0.01031503600901679},{"text":"No.","start":177.59,"end":177.83,"sentiment":"neutral","sentiment_score":-0.07657015323638916},{"text":"I I...","start":177.83,"end":178.31,"sentiment":"neutral","sentiment_score":-0.044586481526494026},{"text":"No.","start":178.31,"end":178.54999,"sentiment":"neutral","sentiment_score":-0.11403858661651611},{"text":"No.","start":178.54999,"end":178.79,"sentiment":"neutral","sentiment_score":-0.11603108048439026}],"sentiment":"neutral","sentiment_score":-0.02465826948173344,"num_words":24,"start":169.765,"end":178.79},{"sentences":[{"text":"No.","start":178.79,"end":179.03,"sentiment":"neutral","sentiment_score":-0.10845604538917542},{"text":"Just configured when when I signed up with, actually.","start":179.03,"end":182.48999,"sentiment":"neutral","sentiment_score":-0.08072767903407414},{"text":"Yeah.","start":182.54999,"end":183.04999,"sentiment":"neutral","sentiment_score":-0.038696400821208954},{"text":"No.","start":190.775,"end":191.015,"sentiment":"neutral","sentiment_score":-0.14666743576526642},{"text":"It's working.","start":191.015,"end":191.83499,"sentiment":"neutral","sentiment_score":-0.05200674571096897}],"sentiment":"neutral","sentiment_score":-0.08031303462173257,"num_words":14,"start":178.79,"end":191.83499},{"sentences":[{"text":"It's working.","start":192.295,"end":193.095,"sentiment":"neutral","sentiment_score":0.030277658253908157},{"text":"It was working yesterday.","start":193.095,"end":194.39499,"sentiment":"neutral","sentiment_score":0.003318361472338438},{"text":"I...","start":194.61499,"end":195.015,"sentiment":"neutral","sentiment_score":-0.04770658165216446},{"text":"The Internet was a little bit slow.","start":195.015,"end":196.935,"sentiment":"neutral","sentiment_score":-0.2754462616784232},{"text":"I felt slow, but it was working.","start":196.935,"end":199.735,"sentiment":"neutral","sentiment_score":-0.1882778661591666}],"sentiment":"neutral","sentiment_score":-0.1533307959103868,"num_words":21,"start":192.295,"end":199.735},{"sentences":[{"text":"It's still working, but it was slow yesterday around three, 03:30.","start":199.735,"end":204.76,"sentiment":"neutral","sentiment_score":-0.10204671120101755},{"text":"And I thought maybe sometime router getting old or...","start":205.06,"end":208.84,"sentiment":"neutral","sentiment_score":-0.16904373466968536},{"text":"That's my idea.","start":208.9,"end":211.06,"sentiment":"neutral","sentiment_score":-0.089548426369826},{"text":"I don't know if it is true or not.","start":211.06,"end":213.0,"sentiment":"neutral","sentiment_score":-0.12536534170309702},{"text":"So I thought I have a new router from Airtel, so let's change the router.","start":213.335,"end":217.41501,"sentiment":"neutral","sentiment_score":-0.04203862554083268}],"sentiment":"neutral","sentiment_score":-0.09939191856996175,"num_words":47,"start":199.735,"end":217.41501},{"sentences":[{"text":"It might work better.","start":217.41501,"end":218.71501,"sentiment":"neutral","sentiment_score":0.021043442655354738},{"text":"So I just changed, and then didn't work.","start":219.735,"end":222.535,"sentiment":"neutral","sentiment_score":-0.07902041310444474},{"text":"And then it didn't work with Tenda as well.","start":222.535,"end":225.54,"sentiment":"neutral","sentiment_score":-0.02847484706176652},{"text":"Then I plugged my own router.","start":225.7,"end":227.71999,"sentiment":"neutral","sentiment_score":-0.06259413963804643},{"text":"Then again, same issues.","start":227.93999,"end":229.21999,"sentiment":"neutral","sentiment_score":-0.09208537824451923}],"sentiment":"neutral","sentiment_score":-0.04994095188956107,"num_words":31,"start":217.41501,"end":229.21999},{"sentences":[{"text":"So I...","start":229.21999,"end":229.7,"sentiment":"neutral","sentiment_score":-0.06144978106021881},{"text":"And it's starting to say, like, a no Internet from your servers, restaurant, something like that.","start":229.7,"end":236.04,"sentiment":"neutral","sentiment_score":-0.16161000821739435},{"text":"Sorry?","start":240.605,"end":241.105,"sentiment":"neutral","sentiment_score":-0.009684540331363678},{"text":"No.","start":249.965,"end":250.205,"sentiment":"neutral","sentiment_score":-0.14414936304092407},{"text":"No.","start":250.205,"end":250.44499,"sentiment":"neutral","sentiment_score":-0.14741995930671692}],"sentiment":"neutral","sentiment_score":-0.14332921696560724,"num_words":21,"start":229.21999,"end":250.44499},{"sentences":[{"text":"No.","start":250.44499,"end":250.94499,"sentiment":"neutral","sentiment_score":-0.17502528429031372},{"text":"Both router is not working.","start":251.165,"end":252.605,"sentiment":"neutral","sentiment_score":-0.2887758731842041},{"text":"I mean, Internet is not working now.","start":252.605,"end":254.58,"sentiment":"neutral","sentiment_score":-0.19263937643596105},{"text":"When I plugged out yesterday and plugged in a tender, and tender didn't work.","start":255.14,"end":260.82,"sentiment":"neutral","sentiment_score":-0.09752228962523597},{"text":"And I...","start":260.82,"end":261.38,"sentiment":"neutral","sentiment_score":-0.055003419518470764}],"sentiment":"neutral","sentiment_score":-0.15319652341563125,"num_words":29,"start":250.44499,"end":261.38},{"sentences":[{"text":"Then after I plugged in again, I thought something wrong with router or configuration.","start":261.38,"end":265.56,"sentiment":"neutral","sentiment_score":-0.162883034242051},{"text":"So I thought let's plug in my my own router, and I'll continue Internet.","start":266.18,"end":272.48502,"sentiment":"neutral","sentiment_score":-0.0676994225276368},{"text":"And later on, I'll contact you, team member, to fix the new one.","start":272.48502,"end":277.70502,"sentiment":"neutral","sentiment_score":-0.06562216236041142},{"text":"But same issue came.","start":277.845,"end":279.525,"sentiment":"neutral","sentiment_score":-0.14686467871069908},{"text":"We took my own router also.","start":279.525,"end":280.965,"sentiment":"neutral","sentiment_score":-0.13496392841140428}],"sentiment":"neutral","sentiment_score":-0.10742127040729803,"num_words":51,"start":261.38,"end":280.965},{"sentences":[{"text":"The Internet didn't work.","start":280.965,"end":282.27,"sentiment":"neutral","sentiment_score":-0.24002493545413017},{"text":"So looks like it's a issue from the account or server or something like that.","start":282.75,"end":286.66998,"sentiment":"neutral","sentiment_score":-0.1749845544497172},{"text":"I don't know.","start":286.66998,"end":287.65,"sentiment":"neutral","sentiment_score":-0.09255961080392201},{"text":"Yeah.","start":308.04498,"end":308.365,"sentiment":"neutral","sentiment_score":0.04075637832283974},{"text":"I'll call you...","start":308.365,"end":309.34497,"sentiment":"neutral","sentiment_score":0.049135747055212654}],"sentiment":"neutral","sentiment_score":-0.14132243351867566,"num_words":26,"start":280.965,"end":309.34497},{"sentences":[{"text":"I'll I'll plug in and call you straight away.","start":309.645,"end":312.06497,"sentiment":"neutral","sentiment_score":0.07990151229831907},{"text":"Thank you.","start":314.31,"end":314.71,"sentiment":"positive","sentiment_score":0.35308611392974854},{"text":"Thank you.","start":314.71,"end":315.35,"sentiment":"positive","sentiment_score":0.378576397895813},{"text":"Thank you.","start":315.35,"end":315.91,"sentiment":"positive","sentiment_score":0.3655339628458023},{"text":"Thank you so much.","start":315.91,"end":316.71,"sentiment":"positive","sentiment_score":0.5269410163164139}],"sentiment":"neutral","sentiment_score":0.26427740133122396,"num_words":19,"start":309.645,"end":316.71},{"sentences":[{"text":"I will catch you at...","start":316.71,"end":318.16998,"sentiment":"positive","sentiment_score":0.3547655284404755},{"text":"Bye for now.","start":318.71,"end":319.43,"sentiment":"neutral","sentiment_score":0.05434677501519521},{"text":"Bye.","start":319.43,"end":319.93,"sentiment":"neutral","sentiment_score":-0.08461984246969223}],"sentiment":"neutral","sentiment_score":0.20580534719758564,"num_words":9,"start":316.71,"end":319.93}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello? Hello?\n\nChannel 0: Hello? Hello,\n\nChannel 1: Yeah.\n\nChannel 0: Rishan? Can you hear me?\n\nChannel 1: Yeah. Now it's motivated.\n\nChannel 0: Yeah. So upon checking the picture, the gray cable is connected to the first port to the router.\n\nChannel 1: Yes. Yes.\n\nChannel 0: Can we change it to the last port instead, to the fourth\n\nChannel 1: Okay.\n\nChannel 0: port, yeah, once you got home.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Then\n\nChannel 1: Sure.\n\nChannel 0: let me know if the issue still persists.\n\nChannel 1: Can I? Do you mind if I get a direct number to reach you instead of rather than waiting or not? Sometimes, team member got busy. I do understand. But yesterday, around 03:30, I was contacting same number, 744, and it was unable.\n\nIt was going to the voice mail. And I was so...\n\nChannel 0: Yeah.\n\nChannel 1: So am\n\nChannel 0: Actually,\n\nChannel 1: I am I able\n\nChannel 0: this\n\nChannel 1: to...\n\nChannel 0: is... Mhmm.\n\nChannel 1: Sorry. Go\n\nChannel 0: Mhmm.\n\nChannel 1: ahead, please.\n\nChannel 0: Actually, this is our direct number. You can call this number back later once you're available.\n\nChannel 1: That you have call... That you have called me right now. Right?\n\nChannel 0: Sorry?\n\nChannel 1: That you you are... We are calling me right now, same number. 03 starting from?\n\nChannel 0: Yeah. Yeah. That's correct.\n\nChannel 1: Okay. Okay. I'll do that.\n\nChannel 0: Mhmm.\n\nChannel 1: I'll do that. Thank you so\n\nChannel 0: Yeah.\n\nChannel 1: much.\n\nChannel 0: Yeah. Okay.\n\nChannel 1: So\n\nChannel 0: Let\n\nChannel 1: so\n\nChannel 0: me\n\nChannel 1: not...\n\nChannel 0: know once\n\nChannel 1: Nothing issue nothing issue in my account or anything. Right? It's all good. I checked online portal as well, and it's my invoice is due maybe nine or ten, something like that. Yeah.\n\nChannel 0: you...\n\nChannel 1: And\n\nChannel 0: Mhmm.\n\nChannel 1: the account is active as well. So nothing I checked through online portal and all good I saw. So I don't know what's wrong all of sudden.\n\nChannel 0: Yeah. There seems to be no issue\n\nChannel 1: It's a little\n\nChannel 0: with\n\nChannel 1: slow\n\nChannel 0: your...\n\nChannel 1: with my old router, and I\n\nChannel 0: Mhmm.\n\nChannel 1: thought let's change the router. And then after\n\nChannel 0: Mhmm.\n\nChannel 1: both routers stopped working, but I... Then I realized it's not a router issue. It's something with server or something like that, and messes\n\nChannel 0: Okay.\n\nChannel 1: also appeared like the remote server not working or something like that.\n\nChannel 0: May I know where is the other end of this cable connected? The gray cable.\n\nChannel 1: Gray cables, you know,\n\nChannel 0: The first\n\nChannel 1: the...\n\nChannel 0: end is connected,\n\nChannel 1: There\n\nChannel 0: mhmm, to the\n\nChannel 1: is...\n\nChannel 0: router.\n\nChannel 1: Yeah.\n\nChannel 0: Right?\n\nChannel 1: Yeah. Same\n\nChannel 0: And how about\n\nChannel 1: same\n\nChannel 0: the other\n\nChannel 1: place.\n\nChannel 0: end?\n\nChannel 1: You mean from the NBN?\n\nChannel 0: Empty box?\n\nChannel 1: Yes. The same place same\n\nChannel 0: Yes.\n\nChannel 1: place which was connected\n\nChannel 0: Four.\n\nChannel 1: earlier before. Yeah. So when I did configuration\n\nChannel 0: Okay.\n\nChannel 1: with my own router, it's same.\n\nChannel 0: Mhmm.\n\nChannel 1: I I had a chat with one of your team member and send her the photo and\n\nChannel 0: Did you press\n\nChannel 1: did\n\nChannel 0: anything\n\nChannel 1: as...\n\nChannel 0: with your own router or no?\n\nChannel 1: No. I I... No. No. No.\n\nJust configured when when I signed up with, actually. Yeah.\n\nChannel 0: But is... You mentioned that your own router is no longer working also?\n\nChannel 1: No. It's working. It's working. It was working yesterday. I...\n\nThe Internet was a little bit slow. I felt slow, but it was working. It's still working, but it was\n\nChannel 0: Okay.\n\nChannel 1: slow yesterday around three, 03:30. And I thought maybe sometime router getting old or... That's my\n\nChannel 0: Yeah.\n\nChannel 1: idea. I don't know if it is true or\n\nChannel 0: Yeah.\n\nChannel 1: not. So I thought I have a\n\nChannel 0: Most\n\nChannel 1: new\n\nChannel 0: recent.\n\nChannel 1: router from Airtel, so let's change the router. It might work better. So I just changed,\n\nChannel 0: Mhmm. So... Yeah. Okay.\n\nChannel 1: and then didn't work.\n\nChannel 0: Mhmm.\n\nChannel 1: And then it didn't\n\nChannel 0: Okay.\n\nChannel 1: work with Tenda as well. Then I\n\nChannel 0: Mhmm.\n\nChannel 1: plugged my own router. Then again, same issues. So I... And it's starting to say, like, a no Internet from your servers, restaurant, something like that.\n\nChannel 0: Okay. I see. So your own router\n\nChannel 1: Sorry?\n\nChannel 0: is working up until now. Correct? Your own router is working up until now?\n\nChannel 1: No. No. No. Both router is not working. I mean, Internet\n\nChannel 0: We're\n\nChannel 1: is not\n\nChannel 0: not working.\n\nChannel 1: working now.\n\nChannel 0: Okay.\n\nChannel 1: When I plugged out yesterday and plugged in a tender, and tender didn't work. And I... Then after I plugged in again, I thought something wrong with router or configuration. So I thought let's plug in my my own router, and I'll continue Internet. And later on, I'll contact you, team member, to fix the new one.\n\nBut same issue came. We took my own router also. The Internet didn't work. So looks like it's a issue from the account or server or something\n\nChannel 0: Okay.\n\nChannel 1: like that.\n\nChannel 0: Yeah.\n\nChannel 1: I don't know.\n\nChannel 0: Yeah, sir. We did reboot on our end, but we need to check the router first. Yeah. So once you got home, kindly change the cable. Make it connected to the fourth port instead of the first one, then let me know if it\n\nChannel 1: Yeah.\n\nChannel 0: worked.\n\nChannel 1: I'll call you... I'll\n\nChannel 0: Yeah.\n\nChannel 1: I'll plug in and call you straight away.\n\nChannel 0: Okay. Sure.\n\nChannel 1: Thank you. Thank you. Thank you.\n\nChannel 0: Okay.\n\nChannel 1: Thank you so much.\n\nChannel 0: Thank\n\nChannel 1: I\n\nChannel 0: you.\n\nChannel 1: will catch\n\nChannel 0: Bye\n\nChannel 1: you\n\nChannel 0: for\n\nChannel 1: at...\n\nChannel 0: now. Yeah.\n\nChannel 1: Bye\n\nChannel 0: Bye.\n\nChannel 1: for now. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.8399999,"end":2.34,"sentiment":"neutral","sentiment_score":0.009098910726606846},{"text":"Hello?","start":8.72,"end":9.22,"sentiment":"neutral","sentiment_score":0.008282201364636421}],"sentiment":"neutral","sentiment_score":0.008690556045621634,"channel":1,"num_words":2,"start":1.8399999,"end":9.22},{"sentences":[{"text":"Hello?","start":8.96,"end":9.46,"sentiment":"neutral","sentiment_score":0.008841093629598618},{"text":"Hello,","start":10.0,"end":10.48,"sentiment":"neutral","sentiment_score":0.0165599063038826}],"sentiment":"neutral","sentiment_score":0.012700499966740608,"channel":0,"num_words":2,"start":8.96,"end":10.48},{"sentences":[{"text":"Yeah.","start":10.24,"end":10.74,"sentiment":"neutral","sentiment_score":0.02474423125386238}],"sentiment":"neutral","sentiment_score":0.02474423125386238,"channel":1,"num_words":1,"start":10.24,"end":10.74},{"sentences":[{"text":"Rishan?","start":10.48,"end":10.96,"sentiment":"neutral","sentiment_score":0.018817048519849777},{"text":"Can 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The representative asks for the customer's phone number and explains that they can call back later if the issue persists. The customer also mentions that their router is not working and the representative suggests changing the router. They agree to check the router and end the call."},"intents":{"segments":[{"text":"So upon checking the picture, the gray cable is connected to the first port to the router. Yes. Yes. Can we change it to the last port instead, to the fourth Okay.","start_word":15,"end_word":46,"intents":[{"intent":"Change cable port","confidence_score":0.2915701}]},{"text":"Actually, this is our direct number. You can call this number back later once you're available.","start_word":136,"end_word":151,"intents":[{"intent":"Get call back","confidence_score":0.006588827}]},{"text":"I checked online portal as well, and it's my invoice is due maybe nine or ten, something like that. Yeah.","start_word":220,"end_word":239,"intents":[{"intent":"Check portal","confidence_score":0.30761054}]},{"text":"I checked online portal as well, and it's my invoice is due maybe nine or ten, something like that. Yeah. you... And Mhmm. the account is active as well. So nothing I checked through online portal and all good I saw. So I don't know what's wrong all of sudden. Yeah.","start_word":220,"end_word":270,"intents":[{"intent":"Check account","confidence_score":0.3482581}]},{"text":"both routers stopped working, but I... Then I realized it's not a router issue. It's something with server or something like that, and messes Okay.","start_word":299,"end_word":323,"intents":[{"intent":"Fix router problem","confidence_score":0.03099559}]},{"text":"Both router is not working. I mean, Internet We're is not not working. working now.","start_word":628,"end_word":642,"intents":[{"intent":"Fix router","confidence_score":0.13670383}]}]},"sentiments":{"segments":[{"text":"Hello? Hello? Hello? Hello, Yeah. Rishan? Can you hear me? Yeah. Now it's motivated. Yeah. So upon checking the picture, the gray cable is connected to the first port to the router. Yes. Yes. Can we change it to the last port instead, to the fourth Okay. port, yeah, once you got home. Yeah. Yeah. Then Sure. let me know if the issue still persists. Can I? Do you mind if I get a direct number to reach you instead of rather than waiting or not? Sometimes, team member got busy. I do understand. But yesterday, around 03:30, I was contacting same number, 744, and it was unable. It was going to the voice mail. And I was so... Yeah. So am Actually, I am I able this to... is... Mhmm. Sorry. Go Mhmm. ahead, please. Actually, this is our direct number. You can call this number back later once you're available. That you have call... That you have called me right now. Right? Sorry? That you you are... We are calling me right now, same number. 03 starting from? Yeah. Yeah. That's correct. Okay. Okay. I'll do that. Mhmm. I'll do that.","start_word":0,"end_word":192,"sentiment":"neutral","sentiment_score":-0.03299633786082268},{"text":"Thank you so Yeah.","start_word":193,"end_word":196,"sentiment":"positive","sentiment_score":0.3761034607887268},{"text":"much. Yeah. Okay. So Let so me not... know once Nothing issue nothing issue in my account or anything. Right?","start_word":197,"end_word":216,"sentiment":"neutral","sentiment_score":0.032403916120529175},{"text":"It's all good.","start_word":217,"end_word":219,"sentiment":"positive","sentiment_score":0.3467472493648529},{"text":"I checked online portal as well, and it's my invoice is due maybe nine or ten, something like that. Yeah. you... And Mhmm. the account is active as well. So nothing I checked through online portal and all good I saw. So I don't know what's wrong all of sudden. Yeah. There seems to be no issue It's a little with slow your... with my old router, and I Mhmm. thought let's change the router. And then after Mhmm. both routers stopped working, but I... Then I realized it's not a router issue. It's something with server or something like that, and messes Okay. also appeared like the remote server not working or something like that. May I know where is the other end of this cable connected? The gray cable. Gray cables, you know, The first the... end is connected, There mhmm, to the is... router. Yeah. Right? Yeah. Same And how about same the other place. end? You mean from the NBN? Empty box? Yes. The same place same Yes. place which was connected Four. earlier before. Yeah. So when I did configuration Okay. with my own router, it's same. Mhmm. I I had a chat with one of your team member and send her the photo and Did you press did anything as... with your own router or no? No. I I... No. No. No. Just configured when when I signed up with, actually. Yeah. But is... You mentioned that your own router is no longer working also? No. It's working. It's working. It was working yesterday. I... The Internet was a little bit slow. I felt slow, but it was working. It's still working, but it was Okay. slow yesterday around three, 03:30. And I thought maybe sometime router getting old or... That's my Yeah. idea. I don't know if it is true or Yeah. not. So I thought I have a Most new recent. router from Airtel, so let's change the router. It might work better. So I just changed, Mhmm. So... Yeah. Okay. and then didn't work. Mhmm. And then it didn't Okay. work with Tenda as well. Then I Mhmm. plugged my own router. Then again, same issues. So I... And it's starting to say, like, a no Internet from your servers, restaurant, something like that. Okay. I see. So your own router Sorry? is working up until now. Correct? Your own router is working up until now? No. No. No. Both router is not working. I mean, Internet We're is not not working. working now. Okay. When I plugged out yesterday and plugged in a tender, and tender didn't work. And I... Then after I plugged in again, I thought something wrong with router or configuration. So I thought let's plug in my my own router, and I'll continue Internet. And later on, I'll contact you, team member, to fix the new one. But same issue came. We took my own router also. The Internet didn't work. So looks like it's a issue from the account or server or something Okay. like that. Yeah. I don't know. Yeah, sir. We did reboot on our end, but we need to check the router first. Yeah. So once you got home, kindly change the cable. Make it connected to the fourth port instead of the first one, then let me know if it Yeah. worked. I'll call you... I'll Yeah. I'll plug in and call you straight away. Okay. Sure.","start_word":220,"end_word":795,"sentiment":"neutral","sentiment_score":-0.07192009007445045},{"text":"Thank you. Thank you. Thank you.","start_word":796,"end_word":801,"sentiment":"positive","sentiment_score":0.35647493600845337},{"text":"Okay.","start_word":802,"end_word":802,"sentiment":"neutral","sentiment_score":0.31425485014915466},{"text":"Thank you so much. Thank I you.","start_word":803,"end_word":809,"sentiment":"positive","sentiment_score":0.5077638626098633},{"text":"will catch Bye you for at... now. Yeah. Bye Bye. for now. Bye.","start_word":810,"end_word":822,"sentiment":"neutral","sentiment_score":0.18997611850500107}],"average":{"sentiment":"neutral","sentiment_score":-0.04315942096550461}}}}