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You're speaking with Carl. How can I help you? Oh, hang on. Let's have a look.\n\nWhat was the name again, sir, mate? Do we have an order number for you by chance? Yep. Yeah. And there there should be a, like, a invoice number there.\n\nLike 46596. Yeah. I believe that he's here. I'm just gonna double check. Am I always on it?\n\nYeah, mate. That's here. Too busy, man. Speak soon. 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The agent asks for his order number and tax invoice information and discovers that the keyboard is missing. The agent checks and finds the keyboard is in the customer's possession and promises to follow up soon."},"intents":{"segments":[{"text":"On Friday, I believe last week, I bought a thing, and it was gonna be delivered today yesterday. I'm wondering if you got it yet.","start_word":15,"end_word":39,"intents":[{"intent":"Check order status","confidence_score":0.8267781}]}]},"sentiments":{"segments":[{"text":"Risk Gold Coast. You're speaking with Carl. How can I help you? Carl, legend, mate. On Friday, I believe last week, I bought a thing, and it was gonna be delivered today yesterday. I'm wondering if you got it yet. Oh, The order's under Sebi Zaza. hang on. Let's have a look. Yeah. Six. What was the name again, sir, mate? Sorry. Sebi. Sebi Zaza, z a, t t, a. Should be like a little keyboard thing with some touchpads. Think I've got Do we have an order number for you by chance? yeah. Probably. Let me just log in. Onthe.com. Here we go. I got a tax invoice, riffs and mixed music. Yep. It was an M Audio Oxygen Pro Mini 32 note USB controller keyboard. Yeah. And there there should be a, like, a invoice number Hash, there. Like yeah, hash GCDash46596. 46596. Yeah. I believe that he's here. I'm just gonna double check. Am I always on it? Select and get. Yeah, mate.","start_word":0,"end_word":165,"sentiment":"neutral","sentiment_score":0.03736093267798424},{"text":"That's here. Fuck. I'll see you soon. Too busy, man.","start_word":166,"end_word":175,"sentiment":"negative","sentiment_score":-0.5019544959068298},{"text":"Speak soon. Hang on, mate, bud. Bye.","start_word":176,"end_word":182,"sentiment":"neutral","sentiment_score":-0.13222147524356842}],"average":{"sentiment":"neutral","sentiment_score":-0.005495026754954504}}}}