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Hi. Good morning. This is Melissa from Airtel accounts. Am I speaking to Sihalem Butel?\n\nHi. How are you today? That's great to hear. I'm fine. Thank you so much for answering my phone call.\n\nI'm just calling to confirm if you received our email in reference to the NDC, the new development charges. It's sent out July 30. That was last '30 Thursday, including the attached invoice. Sure. It's, yeah, it's came from melissa@airtow.net.\n\nYeah. You got it? Okay. Got it. So, yeah, that's the thing that I wanted to confirm.\n\nAnd then if you need any assistance or if you have any questions in reference with this, just let us know. And, also, your router has been sent out. Have you received it? Not yet. Okay.\n\nSure. It's it it will be coming in the next few days because it's already sent out as well. Yeah. Yeah. Yes.\n\nYeah. You're welcome. And then once you've got your in router, if you need any assistance to get connected, please let us know. 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Hi. Good morning. This is Melissa from Airtel accounts. Am I speaking to Sihalem Butel?\n\nChannel 1: Yes. K.\n\nChannel 0: Hi. How are you today?\n\nChannel 1: Good. Thank you. And you?\n\nChannel 0: That's great to hear. I'm fine. Thank you so much for answering my phone call. I'm just calling to confirm if you received our email in reference to the NDC, the new development charges. It's sent out July 30.\n\nThat was last '30 Thursday, including the attached invoice.\n\nChannel 1: Okay. Let me check. Your email is\n\nChannel 0: Sure.\n\nChannel 1: is\n\nChannel 0: It's,\n\nChannel 1: what?\n\nChannel 0: yeah, it's came\n\nChannel 1: What?\n\nChannel 0: from melissa@airtow.net.\n\nChannel 1: I can't see something here. Please found the invoice without the. Amount. What does this one is $2. Not quickly.\n\nNo. Maybe it's not the one. Okay. Oh, Melissa here.\n\nChannel 0: Yeah. You got it?\n\nChannel 1: Yeah.\n\nChannel 0: Okay. Got it. So, yeah, that's the thing that I wanted to confirm. And then if you need any assistance or if you have any questions in reference with this, just let us know. And, also, your router has been sent out.\n\nHave you received it?\n\nChannel 1: The model? Not yet.\n\nChannel 0: Not yet. Okay. Sure. It's it it will be coming in the next few days because it's already sent out as well.\n\nChannel 1: Okay. Good. Thank you so much.\n\nChannel 0: Yeah.\n\nChannel 1: I see. Yeah. It's it's about Internet. I'm sorry. I didn't forget\n\nChannel 0: Yeah.\n\nChannel 1: it. Yes. Good. I didn't\n\nChannel 0: Yes.\n\nChannel 1: get it. Thank you so much.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: You're\n\nChannel 1: Thank\n\nChannel 0: welcome.\n\nChannel 1: you.\n\nChannel 0: And then once you've got your in router, if you need any assistance to get connected, please let us know.\n\nChannel 1: Yes.\n\nChannel 0: But it's really plugged in and play, and then you get connected to the services. And then about the NDC, if you need any assistance for the payment process, just let us know. Okay?\n\nChannel 1: Yeah. Good. Thank you so much, Melissa.\n\nChannel 0: Alright. You're\n\nChannel 1: Yeah.\n\nChannel 0: welcome.\n\nChannel 1: Yeah. Thank\n\nChannel 0: Have\n\nChannel 1: you,\n\nChannel 0: a good\n\nChannel 1: sir.\n\nChannel 0: one, and be safe always. Bye bye.\n\nChannel 1: Okay. Good. Thank you. You too. Bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.24,"end":2.74,"sentiment":"neutral","sentiment_score":0.017174022272229195}],"sentiment":"neutral","sentiment_score":0.017174022272229195,"channel":1,"num_words":1,"start":2.24,"end":2.74},{"sentences":[{"text":"Hi.","start":2.72,"end":3.22,"sentiment":"neutral","sentiment_score":0.03987812250852585},{"text":"Hi.","start":3.28,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.06787911057472229},{"text":"Good morning.","start":3.6799998,"end":4.42,"sentiment":"neutral","sentiment_score":0.1674322783946991},{"text":"This is Melissa from Airtel accounts.","start":4.64,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.11471373091141383},{"text":"Am I speaking to Sihalem 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bye.","start":142.70694,"end":143.36694,"sentiment":"neutral","sentiment_score":0.16939380764961243}],"sentiment":"neutral","sentiment_score":0.2845612040587834,"channel":0,"num_words":7,"start":141.02695,"end":143.36694},{"sentences":[{"text":"Okay.","start":143.04,"end":143.36,"sentiment":"neutral","sentiment_score":0.1713433861732483},{"text":"Good.","start":143.36,"end":143.6,"sentiment":"neutral","sentiment_score":0.2694166898727417},{"text":"Thank you.","start":143.6,"end":144.24,"sentiment":"positive","sentiment_score":0.3424615114927292},{"text":"You too.","start":144.24,"end":144.8,"sentiment":"neutral","sentiment_score":0.21542944759130478},{"text":"Bye.","start":144.8,"end":145.3,"sentiment":"neutral","sentiment_score":0.13757720589637756}],"sentiment":"neutral","sentiment_score":0.24201702858720506,"channel":1,"num_words":7,"start":143.04,"end":145.3},{"sentences":[{"text":"Bye bye.","start":145.26694,"end":146.00694,"sentiment":"neutral","sentiment_score":0.10366681590676308}],"sentiment":"neutral","sentiment_score":0.10366681590676308,"channel":0,"num_words":2,"start":145.26694,"end":146.00694}]},"summary":{"result":"success","short":"A representative from Airtel accounts called S collarem Butel to confirm the receipt of their email regarding new development charges. The representative also confirmed that S collarem's router has been sent out and offered assistance with payment processing if needed. The call ended with pleasantries."},"intents":{"segments":[{"text":"I'm just calling to confirm if you received our email in reference to the NDC, the new development charges. It's sent out July 30. That was last '30 Thursday, including the attached invoice. Okay.","start_word":44,"end_word":77,"intents":[{"intent":"Confirm receipt of email","confidence_score":0.20522939},{"intent":"Confirm email","confidence_score":0.2561037}]},{"text":"Please found the invoice without the. Amount. What does this one is $2.","start_word":99,"end_word":111,"intents":[{"intent":"Check invoice","confidence_score":0.4074685}]},{"text":"And then once you've got your in router, if you need any assistance to get connected, please let us know. Yes.","start_word":239,"end_word":259,"intents":[{"intent":"Provide assistance with router","confidence_score":0.07192788}]},{"text":"Thank you so much, Melissa. Alright. You're Yeah. welcome. Yeah. Thank Have you, a good sir. one, and be safe always. Bye bye. Okay. Good. Thank you. You too. Bye. Bye bye.","start_word":296,"end_word":327,"intents":[{"intent":"End conversation","confidence_score":0.010210622}]}]},"sentiments":{"segments":[{"text":"Hello? Hi. Hi. Good morning. This is Melissa from Airtel accounts. Am I speaking to Sihalem Butel? Yes. K. Hi. How are you today?","start_word":0,"end_word":23,"sentiment":"neutral","sentiment_score":0.1116836667060852},{"text":"Good. Thank you. And you? That's great to hear. I'm fine. Thank you so much for answering my phone call.","start_word":24,"end_word":43,"sentiment":"positive","sentiment_score":0.5283478498458862},{"text":"I'm just calling to confirm if you received our email in reference to the NDC, the new development charges. It's sent out July 30. That was last '30 Thursday, including the attached invoice. Okay. Let me check. Your email is Sure. is It's, what? yeah, it's came What? from melissa@airtow.net. I can't see something here. Please found the invoice without the. Amount. What does this one is $2. Not quickly. No. Maybe it's not the one. Okay. Oh, Melissa here. Yeah. You got it? Yeah. Okay. Got it. So, yeah, that's the thing that I wanted to confirm. And then if you need any assistance or if you have any questions in reference with this, just let us know. And, also, your router has been sent out. Have you received it? The model? Not yet. Not yet. Okay. Sure. It's it it will be coming in the next few days because it's already sent out as well. Okay. Good. Thank you so much. Yeah. I see. Yeah. It's it's about Internet. I'm sorry. I didn't forget Yeah. it. Yes. Good. I didn't Yes. get it. Thank you so much. Yeah. Yeah. You're Thank welcome. you. And then once you've got your in router, if you need any assistance to get connected, please let us know. Yes. But it's really plugged in and play, and then you get connected to the services. And then about the NDC, if you need any assistance for the payment process, just let us know. Okay? Yeah. Good.","start_word":44,"end_word":295,"sentiment":"neutral","sentiment_score":0.03577874228358269},{"text":"Thank you so much, Melissa.","start_word":296,"end_word":300,"sentiment":"positive","sentiment_score":0.38835468888282776},{"text":"Alright. You're Yeah. welcome. Yeah.","start_word":301,"end_word":305,"sentiment":"neutral","sentiment_score":0.18661944568157196},{"text":"Thank Have you, a good sir.","start_word":306,"end_word":311,"sentiment":"positive","sentiment_score":0.3610709607601166},{"text":"one, and be safe always. Bye bye. Okay. Good.","start_word":312,"end_word":320,"sentiment":"neutral","sentiment_score":0.25153014063835144},{"text":"Thank you.","start_word":321,"end_word":322,"sentiment":"positive","sentiment_score":0.33465811610221863},{"text":"You too. Bye. Bye bye.","start_word":323,"end_word":327,"sentiment":"neutral","sentiment_score":0.15042267739772797}],"average":{"sentiment":"neutral","sentiment_score":0.09647296082739736}}}}