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Thank you.\n\nChannel 0: You're welcome.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.96,"end":1.28,"sentiment":"positive","sentiment_score":0.33395490050315857},{"text":"Good afternoon.","start":1.28,"end":2.0,"sentiment":"positive","sentiment_score":0.5654976963996887},{"text":"Thank you so much for calling Airtel accounts.","start":2.0,"end":4.08,"sentiment":"positive","sentiment_score":0.768696092069149},{"text":"How may I help you today?","start":4.08,"end":5.2999997,"sentiment":"positive","sentiment_score":0.6454520126183828}],"sentiment":"positive","sentiment_score":0.6757194767980015,"channel":0,"num_words":17,"start":0.96,"end":5.2999997},{"sentences":[{"text":"Yeah.","start":6.7999997,"end":6.8799996,"sentiment":"positive","sentiment_score":0.3790737390518189},{"text":"All good, ma'am.","start":6.8799996,"end":7.7599998,"sentiment":"positive","sentiment_score":0.5729106267293295},{"text":"Just I want to know that I have an Indian number in Australia.","start":7.7599998,"end":11.62,"sentiment":"neutral","sentiment_score":0.027494063171056602}],"sentiment":"neutral","sentiment_score":0.1444252023802084,"channel":1,"num_words":17,"start":6.7999997,"end":11.62},{"sentences":[{"text":"Oh, I'm so sorry.","start":14.445,"end":15.745,"sentiment":"neutral","sentiment_score":-0.10599309206008911},{"text":"We are a s l a u Internet service provider, and we don't cater any other phone number assigned to it.","start":15.885,"end":23.244999,"sentiment":"neutral","sentiment_score":-0.13939437731390908},{"text":"Phone number in Australia,","start":23.244999,"end":24.384998,"sentiment":"neutral","sentiment_score":-0.02101154625415802}],"sentiment":"neutral","sentiment_score":-0.11845863713272686,"channel":0,"num_words":29,"start":14.445,"end":24.384998},{"sentences":[{"text":"Okay.","start":24.974874,"end":25.474874,"sentiment":"neutral","sentiment_score":-0.023083142936229702}],"sentiment":"neutral","sentiment_score":-0.023083142936229702,"channel":1,"num_words":1,"start":24.974874,"end":25.474874},{"sentences":[{"text":"You have to contact your local network, Airtel India, to get support about your phone number in","start":25.154938,"end":30.914938,"sentiment":"neutral","sentiment_score":-0.01330311837441781}],"sentiment":"neutral","sentiment_score":-0.01330311837441781,"channel":0,"num_words":17,"start":25.154938,"end":30.914938},{"sentences":[{"text":"Thank","start":30.894875,"end":31.134874,"sentiment":"neutral","sentiment_score":0.10169046372175217}],"sentiment":"neutral","sentiment_score":0.10169046372175217,"channel":1,"num_words":1,"start":30.894875,"end":31.134874},{"sentences":[{"text":"India.","start":30.914938,"end":31.414938,"sentiment":"neutral","sentiment_score":0.12913382053375244}],"sentiment":"neutral","sentiment_score":0.12913382053375244,"channel":0,"num_words":1,"start":30.914938,"end":31.414938},{"sentences":[{"text":"you.","start":31.134874,"end":31.634874,"sentiment":"neutral","sentiment_score":0.1460827887058258},{"text":"Thank you.","start":31.854874,"end":32.674873,"sentiment":"positive","sentiment_score":0.4509316682815552}],"sentiment":"positive","sentiment_score":0.3493153750896454,"channel":1,"num_words":3,"start":31.134874,"end":32.674873},{"sentences":[{"text":"You're welcome.","start":32.274937,"end":33.094936,"sentiment":"positive","sentiment_score":0.3341516852378845}],"sentiment":"positive","sentiment_score":0.3341516852378845,"channel":0,"num_words":2,"start":32.274937,"end":33.094936}]},"summary":{"result":"success","short":"The customer calls Airtel accounts to inquire about their Indian number in Australia. The agent informs the customer that they do not cater any other phone number assigned to their number and recommends they contact their local network for support. The call ends with the agent thanking the customer for calling."},"intents":{"segments":[{"text":"Just I want to know that I have an Indian number in Australia.","start_word":21,"end_word":33,"intents":[{"intent":"Inform about indian number","confidence_score":0.035411727}]}]},"sentiments":{"segments":[{"text":"Hi. Good afternoon. Thank you so much for calling Airtel accounts. How may I help you today? Yeah. All good, ma'am.","start_word":0,"end_word":20,"sentiment":"positive","sentiment_score":0.6125820875167847},{"text":"Just I want to know that I have an Indian number in Australia. Oh, I'm so sorry. We are a s l a u Internet service provider, and we don't cater any other phone number assigned to it. Phone number in Australia, Okay. You have to contact your local network, Airtel India, to get support about your phone number in Thank India. you.","start_word":21,"end_word":83,"sentiment":"neutral","sentiment_score":-0.05031069368124008},{"text":"Thank you. You're welcome.","start_word":84,"end_word":87,"sentiment":"positive","sentiment_score":0.4103158116340637}],"average":{"sentiment":"neutral","sentiment_score":0.14671930452672446}}}}