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Thanks, David. Yeah. So so what what was the come what was it? Oh, lost. Yeah. Yeah. Yep. Okay. No problem. No problem. You need okay. So you need to sort of payment today. So there's one okay. Let let let me leave that with me. I'll I'll trace it up now. Yeah. Yeah. Yeah. Give me, like, a so around around I'll I'll still be running for you around 03:30. I'll be back, so I'll be I'll be still in front. I'll be out of check up around around till 03:30, forty five minutes. Within forty five minutes, I'll yeah. I'll give you a callback. Okay. No problem. Thank you. 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Thanks, David. Yeah. So so what what was the come what was it? Oh, lost.\n\nYeah. Yeah. Yep. Okay. No problem.\n\nNo problem. You need okay. So you need to sort of payment today. So there's one okay. Let let let me leave that with me.\n\nI'll I'll trace it up now. Yeah. Yeah. Yeah. Give me, like, a so around around I'll I'll still be running for you around 03:30.\n\nI'll be back, so I'll be I'll be still in front. I'll be out of check up around around till 03:30, forty five minutes. Within forty five minutes, I'll yeah. I'll give you a callback. Okay.\n\nNo problem. Thank you. 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Thanks,\n\nChannel 0: Brian, good afternoon. How are you?\n\nChannel 1: David.\n\nChannel 0: Very good. Thanks. Brian, just got a quick question that I paid one of the bills last week, Friday or Thursday. I'm sure it takes a little time, but I need to pay one of the received invoices today.\n\nChannel 1: Yeah. So so\n\nChannel 0: And\n\nChannel 1: what\n\nChannel 0: it's\n\nChannel 1: what\n\nChannel 0: not\n\nChannel 1: was\n\nChannel 0: it's\n\nChannel 1: the come\n\nChannel 0: not.\n\nChannel 1: what was\n\nChannel 0: Oh, it's lifetime renew LR Energy, lifetime renewable energy.\n\nChannel 1: it? Oh, lost. Yeah. Yeah. Yep.\n\nOkay. No problem.\n\nChannel 0: Yeah.\n\nChannel 1: No problem. You need okay. So you need to sort of payment today. So there's one okay. Let let let me leave that with me.\n\nI'll I'll trace it up\n\nChannel 0: Yeah. Oh, I need okay. Cool. Alright. 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you.","start":69.03,"end":69.43,"sentiment":"neutral","sentiment_score":0.3198082447052002},{"text":"Bye.","start":69.43,"end":69.93,"sentiment":"neutral","sentiment_score":0.10520069301128387}],"sentiment":"neutral","sentiment_score":0.2335275560617447,"channel":1,"num_words":4,"start":68.71,"end":69.93}]},"summary":{"result":"success","short":"The customer calls to pay a bill and is confused about why they received an invoice. The agent confirms the bill is for lifetime renewals of energy and promises to call the customer back within 45 minutes to discuss payment. The customer agrees and thanks the agent before ending the call."},"intents":{"segments":[{"text":"Brian, just got a quick question that I paid one of the bills last week, Friday or Thursday. I'm sure it takes a little time, but I need to pay one of the received invoices today. Yeah.","start_word":12,"end_word":48,"intents":[{"intent":"Pay invoice","confidence_score":0.23494087}]},{"text":"Let let let me leave that with me. I'll I'll trace it up Yeah.","start_word":99,"end_word":112,"intents":[{"intent":"Trace information","confidence_score":0.031795923}]},{"text":"I'll wait for you to come back to me, please. now. Thank Yeah.","start_word":119,"end_word":131,"intents":[{"intent":"Wait for callback","confidence_score":0.57693636}]}]},"sentiments":{"segments":[{"text":"Good. Thanks, Brian, good afternoon. How are you?","start_word":0,"end_word":7,"sentiment":"positive","sentiment_score":0.5505204796791077},{"text":"David.","start_word":8,"end_word":8,"sentiment":"neutral","sentiment_score":0.2767692804336548},{"text":"Very good. Thanks.","start_word":9,"end_word":11,"sentiment":"positive","sentiment_score":0.6113115549087524},{"text":"Brian, just got a quick question that I paid one of the bills last week, Friday or Thursday. I'm sure it takes a little time, but I need to pay one of the received invoices today. Yeah. So so And what it's what not was it's the come not. what was Oh, it's lifetime renew LR Energy, lifetime renewable energy. it? Oh, lost. Yeah. Yeah. Yep. Okay. No problem. Yeah. No problem. You need okay. So you need to sort of payment today. So there's one okay. Let let let me leave that with me. I'll I'll trace it up Yeah. Oh, I need okay. Cool. Alright. I'll wait for you to come back to me, please. now. Thank Yeah. you. Yeah. Yeah. Give me, like, a so around around I'll I'll still be running for you around 03:30. I'm sorry? I'll be back, so I'll be I'll be still in front. I'll be out of check up around around till 03:30, forty five minutes. Okay. Forty Within forty five five minutes. minutes, I'll yeah. I'll give you a callback. Alright. No worries. Thanks. Bye. Okay. Yes. No Bye. problem. Thank you. Bye.","start_word":12,"end_word":204,"sentiment":"neutral","sentiment_score":0.014538496732711792}],"average":{"sentiment":"neutral","sentiment_score":0.04687211837297604}}}}