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If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Yeah. My name is Andrew, and I'm calling for a follow-up.\n\nChannel 1: Thanks, Andrew. Please stay on the line. Alright.\n\nChannel 0: Oh, hi, Sheryl. Good day to you, mate. I don't think that you still remember me, but my my name is Andrew from. We have actually spoken a few months ago. And, Shorak, I was just calling back, mate, that he mentioned to call you back on this month, September, to see if you're open for a really quick demo with our CTO regarding our cybersecurity platform called\n\nChannel 1: Yeah.\n\nChannel 0: Vigilance\n\nChannel 1: No. I'm sorry.\n\nChannel 0: AI.\n\nChannel 1: I'm not more than interested right now, mate.\n\nChannel 0: Oh, I'm sorry. You're not available.\n\nChannel 1: Yeah. Yeah. Yeah. Yeah. I'm not available.\n\nChannel 0: Correct?\n\nChannel 1: Right? 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sorry.","start":49.045,"end":49.605,"sentiment":"negative","sentiment_score":-0.39046014845371246}],"sentiment":"negative","sentiment_score":-0.33918415506680805,"channel":1,"num_words":3,"start":48.805,"end":49.605},{"sentences":[{"text":"AI.","start":49.235,"end":49.735,"sentiment":"negative","sentiment_score":-0.36341333389282227}],"sentiment":"negative","sentiment_score":-0.36341333389282227,"channel":0,"num_words":1,"start":49.235,"end":49.735},{"sentences":[{"text":"I'm not more than interested right now, mate.","start":49.605,"end":51.945,"sentiment":"negative","sentiment_score":-0.4970073662698269}],"sentiment":"negative","sentiment_score":-0.4970073662698269,"channel":1,"num_words":8,"start":49.605,"end":51.945},{"sentences":[{"text":"Oh, I'm sorry.","start":53.89,"end":54.949997,"sentiment":"neutral","sentiment_score":-0.2329071362813314},{"text":"You're not available.","start":55.089996,"end":56.629997,"sentiment":"neutral","sentiment_score":-0.2942103147506714}],"sentiment":"neutral","sentiment_score":-0.2635587255160014,"channel":0,"num_words":6,"start":53.89,"end":56.629997},{"sentences":[{"text":"Yeah.","start":57.19,"end":57.51,"sentiment":"neutral","sentiment_score":-0.13141679763793945},{"text":"Yeah.","start":57.51,"end":58.01,"sentiment":"neutral","sentiment_score":-0.10131780058145524},{"text":"Yeah.","start":58.07,"end":58.309998,"sentiment":"neutral","sentiment_score":-0.08931532502174377},{"text":"Yeah.","start":58.309998,"end":58.55,"sentiment":"neutral","sentiment_score":-0.1149701327085495},{"text":"I'm not 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you're","start":64.049995,"end":68.26501,"sentiment":"neutral","sentiment_score":-0.06910771090123388}],"sentiment":"neutral","sentiment_score":-0.06910771090123388,"channel":0,"num_words":9,"start":64.049995,"end":68.26501},{"sentences":[{"text":"Early","start":68.229996,"end":68.729996,"sentiment":"neutral","sentiment_score":-0.09217691421508788}],"sentiment":"neutral","sentiment_score":-0.09217691421508788,"channel":1,"num_words":1,"start":68.229996,"end":68.729996},{"sentences":[{"text":"available?","start":68.26501,"end":68.76501,"sentiment":"neutral","sentiment_score":-0.06620635837316513}],"sentiment":"neutral","sentiment_score":-0.06620635837316513,"channel":0,"num_words":1,"start":68.26501,"end":68.76501},{"sentences":[{"text":"early next year, man.","start":69.19,"end":70.33,"sentiment":"neutral","sentiment_score":-0.04551931098103523}],"sentiment":"neutral","sentiment_score":-0.04551931098103523,"channel":1,"num_words":4,"start":69.19,"end":70.33},{"sentences":[{"text":"Early next year.","start":71.705,"end":72.845,"sentiment":"neutral","sentiment_score":-0.03790483189125856}],"sentiment":"neutral","sentiment_score":-0.03790483189125856,"channel":0,"num_words":3,"start":71.705,"end":72.845},{"sentences":[{"text":"Yes, please.","start":73.215,"end":73.875,"sentiment":"neutral","sentiment_score":0.022207165136933327}],"sentiment":"neutral","sentiment_score":0.022207165136933327,"channel":1,"num_words":2,"start":73.215,"end":73.875},{"sentences":[{"text":"Oh, okay.","start":75.465004,"end":76.425,"sentiment":"neutral","sentiment_score":0.09361470490694046},{"text":"Gotcha.","start":76.425,"end":76.925,"sentiment":"neutral","sentiment_score":0.1316390186548233},{"text":"Well, just wanted to check that out, but thank you, mate.","start":77.065,"end":79.785,"sentiment":"neutral","sentiment_score":0.2771890285340222},{"text":"You have a great day.","start":79.785,"end":80.845,"sentiment":"positive","sentiment_score":0.5551793158054352}],"sentiment":"neutral","sentiment_score":0.3233602274405329,"channel":0,"num_words":19,"start":75.465004,"end":80.845}]},"summary":{"result":"success","short":"An agent named Andrew calls a customer named Sheryl to follow up on their previous conversation about their cybersecurity platform called AI. He asks if she is still interested and suggests calling back in early next year. Sheryl is not available at the moment and the agent ends the call."},"intents":{"segments":[{"text":"My name is Andrew, and I'm calling for a follow-up. Thanks, Andrew.","start_word":18,"end_word":29,"intents":[{"intent":"Schedule follow-up","confidence_score":0.027643757}]},{"text":"And, Shorak, I was just calling back, mate, that he mentioned to call you back on this month, September, to see if you're open for a really quick demo with our CTO regarding our cybersecurity platform called Yeah.","start_word":67,"end_word":104,"intents":[{"intent":"Propose demo","confidence_score":0.00032964416}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Yeah. My name is Andrew, and I'm calling for a follow-up.","start_word":0,"end_word":27,"sentiment":"neutral","sentiment_score":0.03791241347789765},{"text":"Thanks, Andrew.","start_word":28,"end_word":29,"sentiment":"positive","sentiment_score":0.3831574022769928},{"text":"Please stay on the line. Alright. Oh, hi, Sheryl.","start_word":30,"end_word":38,"sentiment":"neutral","sentiment_score":0.20692391693592072},{"text":"Good day to you, mate.","start_word":39,"end_word":43,"sentiment":"positive","sentiment_score":0.528364896774292},{"text":"I don't think that you still remember me, but my my name is Andrew from. We have actually spoken a few months ago. And, Shorak, I was just calling back, mate, that he mentioned to call you back on this month, September, to see if you're open for a really quick demo with our CTO regarding our cybersecurity platform called Yeah. Vigilance No.","start_word":44,"end_word":106,"sentiment":"neutral","sentiment_score":0.09565526247024536},{"text":"I'm sorry. AI. I'm not more than interested right now, mate.","start_word":107,"end_word":117,"sentiment":"negative","sentiment_score":-0.4496365487575531},{"text":"Oh, I'm sorry. You're not available. Yeah. Yeah. Yeah. Yeah. I'm not available. Correct? Right? Try early next year, man. When should I theoretically call you back that you're Early available? early next year, man. Early next year. Yes, please. Oh, okay. Gotcha. Well, just wanted to check that out, but thank you, mate.","start_word":118,"end_word":171,"sentiment":"neutral","sentiment_score":-0.03238328546285629},{"text":"You have a great day.","start_word":172,"end_word":176,"sentiment":"positive","sentiment_score":0.5865782499313354}],"average":{"sentiment":"neutral","sentiment_score":0.040815628358047376}}}}