{"metadata":{"transaction_key":"deprecated","request_id":"019fc9ea-d281-7342-8e4b-cecab6ad70c7","sha256":"cb47381d4d4950f4d521dc5d762a34bd653bfa5f2fae4b94b6886a5e7d02be58","created":"2026-08-03T23:17:18.974Z","duration":40.53594,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":42,"output_tokens":42},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":42,"output_tokens":16}},"results":{"channels":[{"alternatives":[{"transcript":"Andrew?","confidence":0.9157715,"words":[{"word":"andrew","start":6.96,"end":7.46,"confidence":0.9157715,"punctuated_word":"Andrew?","sentiment":"neutral","sentiment_score":0.02853435650467873}],"paragraphs":{"transcript":"\nAndrew?","paragraphs":[{"sentences":[{"text":"Andrew?","start":6.96,"end":7.46,"sentiment":"neutral","sentiment_score":0.02853435650467873}],"sentiment":"neutral","sentiment_score":0.02853435650467873,"num_words":1,"start":6.96,"end":7.46}]}}]},{"alternatives":[{"transcript":"Reason for calling. I'll see if this person is available. Thanks, Andrew. Please stay on the line. I'm sorry. This person is not available. If you would like","confidence":1.0,"words":[{"word":"reason","start":0.39999998,"end":0.79999995,"confidence":0.8305664,"punctuated_word":"Reason","sentiment":"neutral","sentiment_score":-0.03752798214554787},{"word":"for","start":0.79999995,"end":0.96,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.06131796911358833},{"word":"calling","start":0.96,"end":1.46,"confidence":0.9526367,"punctuated_word":"calling.","sentiment":"neutral","sentiment_score":-0.08028517663478851},{"word":"i'll","start":1.5999999,"end":1.8399999,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.019084809347987175},{"word":"see","start":1.8399999,"end":2.0,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.019118554890155792},{"word":"if","start":2.0,"end":2.1599998,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.01676912233233452},{"word":"this","start":2.1599998,"end":2.3999999,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.03191320598125458},{"word":"person","start":2.3999999,"end":2.8,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.022940795868635178},{"word":"is","start":2.8,"end":3.04,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.016597775742411613},{"word":"available","start":3.04,"end":3.54,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.02909866534173489},{"word":"thanks","start":12.639999,"end":13.139999,"confidence":0.9797363,"punctuated_word":"Thanks,","sentiment":"positive","sentiment_score":0.5921209454536438},{"word":"andrew","start":13.28,"end":13.78,"confidence":1.0,"punctuated_word":"Andrew.","sentiment":"positive","sentiment_score":0.4984062612056732},{"word":"please","start":14.264999,"end":14.504999,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.0348983108997345},{"word":"stay","start":14.504999,"end":14.745,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":-0.00021167099475860596},{"word":"on","start":14.745,"end":14.985,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.08097320795059204},{"word":"the","start":14.985,"end":15.1449995,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.182235449552536},{"word":"line","start":15.1449995,"end":15.6449995,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":-0.0374094620347023},{"word":"i'm","start":37.07,"end":37.309998,"confidence":0.97802734,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.4076384902000427},{"word":"sorry","start":37.309998,"end":37.809998,"confidence":0.9707031,"punctuated_word":"sorry.","sentiment":"negative","sentiment_score":-0.4159759283065796},{"word":"this","start":37.87,"end":38.11,"confidence":1.0,"punctuated_word":"This","sentiment":"negative","sentiment_score":-0.6360166072845459},{"word":"person","start":38.11,"end":38.59,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.5174630284309387},{"word":"is","start":38.59,"end":38.75,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.5036485195159912},{"word":"not","start":38.75,"end":38.989998,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.4699607789516449},{"word":"available","start":38.989998,"end":39.489998,"confidence":0.99902344,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.4517818093299866},{"word":"if","start":39.87,"end":40.03,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.0812177062034607},{"word":"you","start":40.03,"end":40.11,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.05037156119942665},{"word":"would","start":40.11,"end":40.27,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.04969014599919319},{"word":"like","start":40.27,"end":40.53594,"confidence":0.99902344,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.06190783530473709}],"paragraphs":{"transcript":"\nReason for calling. I'll see if this person is available. Thanks, Andrew. Please stay on the line. I'm sorry.\n\nThis person is not available. If you would like","paragraphs":[{"sentences":[{"text":"Reason for calling.","start":0.39999998,"end":1.46,"sentiment":"neutral","sentiment_score":-0.05971037596464157},{"text":"I'll see if this person is available.","start":1.5999999,"end":3.54,"sentiment":"neutral","sentiment_score":-0.022217561357787678},{"text":"Thanks, Andrew.","start":12.639999,"end":13.78,"sentiment":"positive","sentiment_score":0.5452636033296585},{"text":"Please stay on the line.","start":14.264999,"end":15.6449995,"sentiment":"neutral","sentiment_score":0.03813784271478653},{"text":"I'm sorry.","start":37.07,"end":37.809998,"sentiment":"negative","sentiment_score":-0.41180720925331116}],"sentiment":"neutral","sentiment_score":0.006470944438325732,"num_words":19,"start":0.39999998,"end":37.809998},{"sentences":[{"text":"This person is not available.","start":37.87,"end":39.489998,"sentiment":"negative","sentiment_score":-0.5157741487026215},{"text":"If you would like","start":39.87,"end":40.53594,"sentiment":"neutral","sentiment_score":-0.06079681217670441}],"sentiment":"neutral","sentiment_score":-0.3135619991355472,"num_words":9,"start":37.87,"end":40.53594}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Reason for calling. I'll see if this person is available.\n\nChannel 0: Andrew?\n\nChannel 1: Thanks, Andrew. Please stay on the line. I'm sorry. This person is not available. If you would like","paragraphs":[{"sentences":[{"text":"Reason for calling.","start":0.39999998,"end":1.46,"sentiment":"neutral","sentiment_score":-0.05971037596464157},{"text":"I'll see if this person is available.","start":1.5999999,"end":3.54,"sentiment":"neutral","sentiment_score":-0.022217561357787678}],"sentiment":"neutral","sentiment_score":-0.03346540573984384,"channel":1,"num_words":10,"start":0.39999998,"end":3.54},{"sentences":[{"text":"Andrew?","start":6.96,"end":7.46,"sentiment":"neutral","sentiment_score":0.02853435650467873}],"sentiment":"neutral","sentiment_score":0.02853435650467873,"channel":0,"num_words":1,"start":6.96,"end":7.46},{"sentences":[{"text":"Thanks, Andrew.","start":12.639999,"end":13.78,"sentiment":"positive","sentiment_score":0.5452636033296585},{"text":"Please stay on the line.","start":14.264999,"end":15.6449995,"sentiment":"neutral","sentiment_score":0.03813784271478653},{"text":"I'm sorry.","start":37.07,"end":37.809998,"sentiment":"negative","sentiment_score":-0.41180720925331116},{"text":"This person is not available.","start":37.87,"end":39.489998,"sentiment":"negative","sentiment_score":-0.5157741487026215},{"text":"If you would like","start":39.87,"end":40.53594,"sentiment":"neutral","sentiment_score":-0.06079681217670441}],"sentiment":"neutral","sentiment_score":-0.13135866613851654,"channel":1,"num_words":18,"start":12.639999,"end":40.53594}]},"summary":{"result":"success","short":"Reason for calling. I'll see if this person is available. Andrew? Thanks, Andrew. Please stay on the line. I'm sorry. This person is not available. If you would like"},"intents":{"segments":[{"text":"I'm sorry.","start_word":18,"end_word":19,"intents":[{"intent":"Stay on line","confidence_score":0.18689734},{"intent":"Instruct to stay on the line","confidence_score":0.0012618195}]},{"text":"This person is not available.","start_word":20,"end_word":24,"intents":[{"intent":"Check availability","confidence_score":0.14228788}]}]},"sentiments":{"segments":[{"text":"Reason for calling. I'll see if this person is available. Andrew?","start_word":0,"end_word":10,"sentiment":"neutral","sentiment_score":-0.02599458396434784},{"text":"Thanks, Andrew.","start_word":11,"end_word":12,"sentiment":"positive","sentiment_score":0.5452635884284973},{"text":"Please stay on the line.","start_word":13,"end_word":17,"sentiment":"neutral","sentiment_score":0.02554662525653839},{"text":"I'm sorry. This person is not available.","start_word":18,"end_word":24,"sentiment":"negative","sentiment_score":-0.4623199999332428},{"text":"If you would like","start_word":25,"end_word":28,"sentiment":"neutral","sentiment_score":-0.07336375117301941}],"average":{"sentiment":"neutral","sentiment_score":-0.08301306338537306}}}}