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I have a lady on the phone who's asked to speak to you. She says she spoke to you yesterday. Her father passed away in the facility yesterday.\n\nChannel 0: Yes. In the village.\n\nChannel 1: Yeah. She oh, sorry. In the village. She would like to talk to you, if that's okay.\n\nChannel 0: I'm just down at reception doing international nurses' day.\n\nChannel 1: Okay.\n\nChannel 0: Could you take her number and tell her I'll call her back probably in the next half hour?\n\nChannel 1: Yeah. Of course. No worries.\n\nChannel 0: Hello. Thank you. Bye.\n\nChannel 1: Alright. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Peck.","start":2.32,"end":2.98,"sentiment":"neutral","sentiment_score":0.011411606101319194}],"sentiment":"neutral","sentiment_score":0.011411606101319194,"channel":0,"num_words":2,"start":2.32,"end":2.98},{"sentences":[{"text":"Hey.","start":3.28,"end":3.78,"sentiment":"neutral","sentiment_score":0.017291542142629623},{"text":"I have a lady on the phone who's asked to speak to you.","start":4.64,"end":7.68,"sentiment":"neutral","sentiment_score":-0.015087215731350275},{"text":"She says she spoke to you yesterday.","start":7.68,"end":9.3,"sentiment":"neutral","sentiment_score":-0.10606152883597783},{"text":"Her father passed away in the facility yesterday.","start":9.36,"end":12.179999,"sentiment":"negative","sentiment_score":-0.3793659172952175}],"sentiment":"neutral","sentiment_score":-0.1364207000889141,"channel":1,"num_words":29,"start":3.28,"end":12.179999},{"sentences":[{"text":"Yes.","start":13.679999,"end":14.0,"sentiment":"neutral","sentiment_score":-0.05037081986665726},{"text":"In the village.","start":14.0,"end":14.82,"sentiment":"neutral","sentiment_score":-0.059240138779083885}],"sentiment":"neutral","sentiment_score":-0.05702280905097723,"channel":0,"num_words":4,"start":13.679999,"end":14.82},{"sentences":[{"text":"Yeah.","start":15.685,"end":16.005001,"sentiment":"neutral","sentiment_score":-0.011700117960572244},{"text":"She oh, sorry.","start":16.005001,"end":16.725,"sentiment":"neutral","sentiment_score":-0.09237552185853322},{"text":"In the village.","start":16.725,"end":17.285,"sentiment":"neutral","sentiment_score":-0.05440871169169744},{"text":"She would like to talk to you, if that's okay.","start":17.285,"end":19.465,"sentiment":"neutral","sentiment_score":0.005291393958032131}],"sentiment":"neutral","sentiment_score":-0.023478757590055466,"channel":1,"num_words":17,"start":15.685,"end":19.465},{"sentences":[{"text":"I'm just down at reception doing international nurses' day.","start":20.325,"end":23.945,"sentiment":"neutral","sentiment_score":0.004261039352665345}],"sentiment":"neutral","sentiment_score":0.004261039352665345,"channel":0,"num_words":9,"start":20.325,"end":23.945},{"sentences":[{"text":"Okay.","start":24.404999,"end":24.904999,"sentiment":"neutral","sentiment_score":0.04062261804938316}],"sentiment":"neutral","sentiment_score":0.04062261804938316,"channel":1,"num_words":1,"start":24.404999,"end":24.904999},{"sentences":[{"text":"Could you take her number and tell her I'll call her back probably in the next half hour?","start":26.404999,"end":31.640938,"sentiment":"neutral","sentiment_score":0.024797623770104513}],"sentiment":"neutral","sentiment_score":0.024797623770104513,"channel":0,"num_words":18,"start":26.404999,"end":31.640938},{"sentences":[{"text":"Yeah.","start":31.96,"end":32.28,"sentiment":"neutral","sentiment_score":0.05708469077944755},{"text":"Of course.","start":32.28,"end":32.68,"sentiment":"neutral","sentiment_score":0.09042242541909218},{"text":"No worries.","start":32.68,"end":33.42,"sentiment":"neutral","sentiment_score":0.15043384581804276}],"sentiment":"neutral","sentiment_score":0.10775944665074348,"channel":1,"num_words":5,"start":31.96,"end":33.42},{"sentences":[{"text":"Hello.","start":33.940937,"end":34.34094,"sentiment":"neutral","sentiment_score":0.25555336475372314},{"text":"Thank you.","start":34.34094,"end":34.900936,"sentiment":"positive","sentiment_score":0.49192529916763306},{"text":"Bye.","start":34.900936,"end":35.400936,"sentiment":"neutral","sentiment_score":0.28691366314888}],"sentiment":"positive","sentiment_score":0.3815794065594673,"channel":0,"num_words":4,"start":33.940937,"end":35.400936},{"sentences":[{"text":"Alright.","start":35.239998,"end":35.72,"sentiment":"neutral","sentiment_score":0.24949368834495544},{"text":"Thanks.","start":35.72,"end":36.12,"sentiment":"positive","sentiment_score":0.40021002292633057},{"text":"Bye.","start":36.12,"end":36.62,"sentiment":"neutral","sentiment_score":0.15527664124965668}],"sentiment":"neutral","sentiment_score":0.2683267841736476,"channel":1,"num_words":3,"start":35.239998,"end":36.62}]},"summary":{"result":"success","short":"A woman on the phone calls an agent to ask to speak to someone, but realizes she can't give out her phone number. She explains that her father passed away in a facility and she's just doing a call back. The agent takes down the information and assures the woman she will call the person back in half an hour."},"intents":{"segments":[{"text":"Could you take her number and tell her I'll call her back probably in the next half hour? Yeah. Of course.","start_word":62,"end_word":82,"intents":[{"intent":"Call back","confidence_score":0.05460147}]}]},"sentiments":{"segments":[{"text":"Hi, Peck. Hey. I have a lady on the phone who's asked to speak to you. She says she spoke to you yesterday.","start_word":0,"end_word":22,"sentiment":"neutral","sentiment_score":-0.03375396132469177},{"text":"Her father passed away in the facility yesterday.","start_word":23,"end_word":30,"sentiment":"negative","sentiment_score":-0.3663344979286194},{"text":"Yes. In the village. Yeah. She oh, sorry. In the village. She would like to talk to you, if that's okay. I'm just down at reception doing international nurses' day. Okay. Could you take her number and tell her I'll call her back probably in the next half hour? Yeah. Of course. No worries. Hello.","start_word":31,"end_word":85,"sentiment":"neutral","sentiment_score":0.012641901150345802},{"text":"Thank you.","start_word":86,"end_word":87,"sentiment":"positive","sentiment_score":0.47996827960014343},{"text":"Bye. Alright.","start_word":88,"end_word":89,"sentiment":"neutral","sentiment_score":0.2682036757469177},{"text":"Thanks.","start_word":90,"end_word":90,"sentiment":"positive","sentiment_score":0.40021002292633057},{"text":"Bye.","start_word":91,"end_word":91,"sentiment":"neutral","sentiment_score":0.20706504583358765}],"average":{"sentiment":"neutral","sentiment_score":0.00818486390290437}}}}