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Bye for now.","paragraphs":[{"sentences":[{"text":"Yeah.","start":0.0,"end":0.5,"sentiment":"neutral","sentiment_score":-0.02508418820798397},{"text":"It's not","start":0.64,"end":1.46,"sentiment":"neutral","sentiment_score":-0.05129161849617958}],"sentiment":"neutral","sentiment_score":-0.04255580840011438,"channel":1,"num_words":3,"start":0.0,"end":1.46},{"sentences":[{"text":"Oh, hi.","start":4.08,"end":4.8199997,"sentiment":"neutral","sentiment_score":-0.012943442910909653},{"text":"Good day.","start":4.88,"end":5.62,"sentiment":"neutral","sentiment_score":0.1074538417160511},{"text":"I was trying","start":5.92,"end":6.72,"sentiment":"neutral","sentiment_score":0.025653672715028126}],"sentiment":"neutral","sentiment_score":0.037997402250766754,"channel":0,"num_words":7,"start":4.08,"end":6.72},{"sentences":[{"text":"speaking.","start":6.56,"end":7.06,"sentiment":"neutral","sentiment_score":0.04679303616285324}],"sentiment":"neutral","sentiment_score":0.04679303616285324,"channel":1,"num_words":1,"start":6.56,"end":7.06},{"sentences":[{"text":"to get a hold of Shane.","start":6.72,"end":8.02,"sentiment":"neutral","sentiment_score":0.014267317640284697}],"sentiment":"neutral","sentiment_score":0.014267317640284697,"channel":0,"num_words":6,"start":6.72,"end":8.02},{"sentences":[{"text":"Speaking.","start":9.28,"end":9.78,"sentiment":"neutral","sentiment_score":0.01775496080517769}],"sentiment":"neutral","sentiment_score":0.01775496080517769,"channel":1,"num_words":1,"start":9.28,"end":9.78},{"sentences":[{"text":"It's Andrew Shane.","start":11.28,"end":12.639999,"sentiment":"neutral","sentiment_score":0.041110715518395104},{"text":"Good day.","start":12.639999,"end":13.38,"sentiment":"neutral","sentiment_score":0.1331944540143013},{"text":"Have I caught you in a bad time?","start":13.599999,"end":15.46,"sentiment":"neutral","sentiment_score":-0.25160561315715313}],"sentiment":"neutral","sentiment_score":-0.12485568082103363,"channel":0,"num_words":13,"start":11.28,"end":15.46},{"sentences":[{"text":"Got a few minutes.","start":16.655,"end":17.615,"sentiment":"neutral","sentiment_score":-0.14726922661066055},{"text":"Yeah.","start":17.615,"end":18.115,"sentiment":"neutral","sentiment_score":-0.022492650896310806}],"sentiment":"neutral","sentiment_score":-0.12231391146779061,"channel":1,"num_words":5,"start":16.655,"end":18.115},{"sentences":[{"text":"Oh, yes.","start":18.814999,"end":19.455,"sentiment":"neutral","sentiment_score":0.03996347822248936},{"text":"Hi, Shane.","start":19.455,"end":20.115,"sentiment":"neutral","sentiment_score":0.19822624325752258},{"text":"Vigilance AI is our twenty four seven AI security analyst, helps teams investigate every security alert in minutes and provide you with a full audit trail without adding headcount or replacing your existing stack.","start":20.255,"end":34.809998,"sentiment":"neutral","sentiment_score":0.20962167761343367}],"sentiment":"neutral","sentiment_score":0.20009253899517812,"channel":0,"num_words":38,"start":18.814999,"end":34.809998},{"sentences":[{"text":"Yeah.","start":34.489998,"end":34.81,"sentiment":"neutral","sentiment_score":0.12275569140911102},{"text":"Look.","start":34.81,"end":35.21,"sentiment":"neutral","sentiment_score":0.14019912481307983},{"text":"I'll I'll stop you there.","start":35.21,"end":36.09,"sentiment":"neutral","sentiment_score":0.055208456516265866},{"text":"We we've got AI in our SOC at the moment, so we're we're good.","start":36.09,"end":39.45,"sentiment":"neutral","sentiment_score":0.2191915629165513},{"text":"Thank you.","start":39.45,"end":40.17,"sentiment":"positive","sentiment_score":0.619015097618103}],"sentiment":"neutral","sentiment_score":0.2106830076031063,"channel":1,"num_words":23,"start":34.489998,"end":40.17},{"sentences":[{"text":"You have a good day, mate.","start":40.17,"end":41.43894,"sentiment":"positive","sentiment_score":0.5920899907747904},{"text":"Bye for now.","start":41.598938,"end":42.58894,"sentiment":"neutral","sentiment_score":0.1657369981209437}],"sentiment":"positive","sentiment_score":0.44997232655684155,"channel":1,"num_words":9,"start":40.17,"end":42.58894}]},"summary":{"result":"success","short":"The customer, Andrew Shane, is trying to reach Shane and apologizes for being busy. The agent informs Shane that their company has AI security and offers a 24/7 AI audit trail. The agent also mentions that their SOC is currently under development."},"intents":{"segments":[{"text":"to get a hold of Shane. Speaking.","start_word":11,"end_word":17,"intents":[{"intent":"Contact shane","confidence_score":0.19823506}]},{"text":"Vigilance AI is our twenty four seven AI security analyst, helps teams investigate every security alert in minutes and provide you with a full audit trail without adding headcount or replacing your existing stack. Yeah. Look.","start_word":40,"end_word":75,"intents":[{"intent":"Investigate security alerts and provide audit trail","confidence_score":0.07282125}]}]},"sentiments":{"segments":[{"text":"Yeah. It's not Oh, hi. Good day. I was trying speaking. to get a hold of Shane. Speaking. It's Andrew Shane. Good day. Have I caught you in a bad time? Got a few minutes. Yeah. Oh, yes. Hi, Shane. Vigilance AI is our twenty four seven AI security analyst, helps teams investigate every security alert in minutes and provide you with a full audit trail without adding headcount or replacing your existing stack. Yeah. Look. I'll I'll stop you there. We we've got AI in our SOC at the moment, so we're we're good.","start_word":0,"end_word":94,"sentiment":"neutral","sentiment_score":0.09548214077949524},{"text":"Thank you. You have a good day, mate.","start_word":95,"end_word":102,"sentiment":"positive","sentiment_score":0.5907394289970398},{"text":"Bye for now.","start_word":103,"end_word":105,"sentiment":"neutral","sentiment_score":0.19677507877349856}],"average":{"sentiment":"neutral","sentiment_score":0.1386175925687233}}}}