{"metadata":{"transaction_key":"deprecated","request_id":"01a0d155-f98f-7003-8b99-9cab861942bc","sha256":"1ac98a212adc8d1b04d7cdb9484f4cd0390d21b72854af1bc53100d767ca306f","created":"2026-09-24T02:54:29.302Z","duration":91.15194,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":157,"output_tokens":65},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":180,"output_tokens":180},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":180,"output_tokens":12}},"results":{"channels":[{"alternatives":[{"transcript":"Hello. Hello. Good morning. Is this speaker? This is Amira from Glattergreen Ford. I just wanted to follow-up and see if you're still interested in having the in having your Glattergreen. If the final call present is inquired to the new budget, please let me know. Our rates are negotiable, and we may be able to offer you a discount to help make it work for you. We also we also have a team available for tomorrow. So if you're happy to proceed, we can potentially get the job done as early as tomorrow. Just let me know what works for you, and I'll be happy to assist. Thank you, Peter. Have a good day.","confidence":0.9980469,"words":[{"word":"hello","start":5.04,"end":5.54,"confidence":0.82250977,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.08127902448177338},{"word":"hello","start":6.08,"end":6.3999996,"confidence":0.7451172,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.11141052842140198},{"word":"good","start":6.3999996,"end":6.64,"confidence":0.99609375,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.2793746292591095},{"word":"morning","start":6.64,"end":7.14,"confidence":0.99365234,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.24149399995803833},{"word":"is","start":7.68,"end":7.9199996,"confidence":0.48583984,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.09315499663352966},{"word":"this","start":7.9199996,"end":8.16,"confidence":0.9951172,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.08751098811626434},{"word":"speaker","start":8.16,"end":8.66,"confidence":0.8947754,"punctuated_word":"speaker?","sentiment":"neutral","sentiment_score":0.1528952419757843},{"word":"this","start":13.335,"end":13.575,"confidence":0.9790039,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.10680287331342696},{"word":"is","start":13.575,"end":13.815001,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.10854288935661316},{"word":"amira","start":13.815001,"end":14.295,"confidence":0.8635254,"punctuated_word":"Amira","sentiment":"neutral","sentiment_score":0.11870010942220688},{"word":"from","start":14.295,"end":14.535,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.16700196266174316},{"word":"glattergreen","start":14.535,"end":15.035,"confidence":0.4003296,"punctuated_word":"Glattergreen","sentiment":"neutral","sentiment_score":0.15135380625724792},{"word":"ford","start":15.175,"end":15.675,"confidence":0.8449707,"punctuated_word":"Ford.","sentiment":"neutral","sentiment_score":0.1666852831840515},{"word":"i","start":16.215,"end":16.455,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1493363082408905},{"word":"just","start":16.455,"end":16.695,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.14792993664741516},{"word":"wanted","start":16.695,"end":17.015,"confidence":1.0,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.14758257567882538},{"word":"to","start":17.015,"end":17.175,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.17205601930618286},{"word":"follow-up","start":17.175,"end":17.675,"confidence":1.0,"punctuated_word":"follow-up","sentiment":"neutral","sentiment_score":0.20485709607601169},{"word":"and","start":17.735,"end":17.975,"confidence":0.9941406,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.18968045711517337},{"word":"see","start":17.975,"end":18.135,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.2106488347053528},{"word":"if","start":18.135,"end":18.295,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.2136900424957275},{"word":"you're","start":18.295,"end":18.615,"confidence":0.9946289,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.1961623877286911},{"word":"still","start":18.615,"end":18.935,"confidence":0.9980469,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.21535463631153107},{"word":"interested","start":18.935,"end":19.415,"confidence":0.99902344,"punctuated_word":"interested","sentiment":"neutral","sentiment_score":0.1768791377544403},{"word":"in","start":19.415,"end":19.575,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.28193533420562744},{"word":"having","start":19.575,"end":20.075,"confidence":1.0,"punctuated_word":"having","sentiment":"neutral","sentiment_score":0.2731648087501526},{"word":"the","start":21.415,"end":21.575,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.21151207387447357},{"word":"in","start":22.375,"end":22.535,"confidence":0.56640625,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.2533549666404724},{"word":"having","start":22.535,"end":23.015,"confidence":0.86279297,"punctuated_word":"having","sentiment":"neutral","sentiment_score":0.26521214842796326},{"word":"your","start":23.015,"end":23.335,"confidence":0.9741211,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.30543574690818787},{"word":"glattergreen","start":23.335,"end":23.835,"confidence":0.9680664,"punctuated_word":"Glattergreen.","sentiment":"neutral","sentiment_score":0.2107323408126831},{"word":"if","start":25.415,"end":25.575,"confidence":0.97314453,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.049437858164310455},{"word":"the","start":25.575,"end":25.654999,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03914544731378555},{"word":"final","start":25.654999,"end":26.135,"confidence":1.0,"punctuated_word":"final","sentiment":"neutral","sentiment_score":-0.002146713435649872},{"word":"call","start":26.135,"end":26.455,"confidence":0.9873047,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.008770886808633804},{"word":"present","start":26.455,"end":26.955,"confidence":0.42700195,"punctuated_word":"present","sentiment":"neutral","sentiment_score":0.01950724795460701},{"word":"is","start":28.1,"end":28.34,"confidence":0.8798828,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.04886409267783165},{"word":"inquired","start":28.34,"end":28.74,"confidence":0.65283203,"punctuated_word":"inquired","sentiment":"neutral","sentiment_score":0.04400624334812164},{"word":"to","start":28.74,"end":28.9,"confidence":0.5019531,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.081150583922863},{"word":"the","start":28.9,"end":29.060001,"confidence":0.9589844,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09318152815103532},{"word":"new","start":29.060001,"end":29.300001,"confidence":0.99316406,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.06897410750389099},{"word":"budget","start":29.300001,"end":29.78,"confidence":0.9921875,"punctuated_word":"budget,","sentiment":"neutral","sentiment_score":0.10288339853286745},{"word":"please","start":29.78,"end":30.02,"confidence":0.9760742,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.08309409767389297},{"word":"let","start":30.02,"end":30.26,"confidence":1.0,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.11605728417634964},{"word":"me","start":30.26,"end":30.42,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.1373622864484787},{"word":"know","start":30.42,"end":30.92,"confidence":0.9970703,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":0.18236953020095825},{"word":"our","start":31.300001,"end":31.62,"confidence":1.0,"punctuated_word":"Our","sentiment":"neutral","sentiment_score":0.19496171176433563},{"word":"rates","start":31.62,"end":31.86,"confidence":0.9951172,"punctuated_word":"rates","sentiment":"neutral","sentiment_score":0.2983521521091461},{"word":"are","start":31.86,"end":32.18,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.285390168428421},{"word":"negotiable","start":32.18,"end":32.68,"confidence":0.98095703,"punctuated_word":"negotiable,","sentiment":"positive","sentiment_score":0.3701014220714569},{"word":"and","start":32.9,"end":33.22,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.28013744950294495},{"word":"we","start":33.22,"end":33.38,"confidence":0.98535156,"punctuated_word":"we","sentiment":"positive","sentiment_score":0.35371050238609314},{"word":"may","start":33.38,"end":33.54,"confidence":0.99902344,"punctuated_word":"may","sentiment":"neutral","sentiment_score":0.3148956596851349},{"word":"be","start":33.54,"end":33.7,"confidence":0.99902344,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.4376828372478485},{"word":"able","start":33.7,"end":34.02,"confidence":1.0,"punctuated_word":"able","sentiment":"positive","sentiment_score":0.4710083603858948},{"word":"to","start":34.02,"end":34.1,"confidence":0.9980469,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.480774462223053},{"word":"offer","start":34.1,"end":34.34,"confidence":1.0,"punctuated_word":"offer","sentiment":"positive","sentiment_score":0.4044114351272583},{"word":"you","start":34.34,"end":34.5,"confidence":0.9970703,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.49584656953811646},{"word":"a","start":34.5,"end":34.66,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.464881956577301},{"word":"discount","start":34.66,"end":35.06,"confidence":1.0,"punctuated_word":"discount","sentiment":"positive","sentiment_score":0.5371960401535034},{"word":"to","start":35.06,"end":35.22,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.4707954525947571},{"word":"help","start":35.22,"end":35.46,"confidence":1.0,"punctuated_word":"help","sentiment":"positive","sentiment_score":0.5138866901397705},{"word":"make","start":35.46,"end":35.7,"confidence":0.9716797,"punctuated_word":"make","sentiment":"positive","sentiment_score":0.5354137420654297},{"word":"it","start":35.7,"end":35.78,"confidence":0.99121094,"punctuated_word":"it","sentiment":"positive","sentiment_score":0.4874730706214905},{"word":"work","start":35.78,"end":36.02,"confidence":0.9980469,"punctuated_word":"work","sentiment":"positive","sentiment_score":0.4537867307662964},{"word":"for","start":36.02,"end":36.260002,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.4187687635421753},{"word":"you","start":36.260002,"end":36.760002,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.3238527178764343},{"word":"we","start":37.06,"end":37.14,"confidence":0.7080078,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.27470508217811584},{"word":"also","start":37.14,"end":37.54,"confidence":0.90478516,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.2020068466663361},{"word":"we","start":37.54,"end":37.78,"confidence":0.7285156,"punctuated_word":"we","sentiment":"positive","sentiment_score":0.334615558385849},{"word":"also","start":37.78,"end":38.1,"confidence":0.9892578,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.2531120181083679},{"word":"have","start":38.1,"end":38.5,"confidence":0.9980469,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.3678884208202362},{"word":"a","start":38.5,"end":38.66,"confidence":0.98535156,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.3091636300086975},{"word":"team","start":38.66,"end":38.9,"confidence":0.99902344,"punctuated_word":"team","sentiment":"neutral","sentiment_score":0.2981160581111908},{"word":"available","start":38.9,"end":39.4,"confidence":1.0,"punctuated_word":"available","sentiment":"neutral","sentiment_score":0.22807610034942627},{"word":"for","start":39.46,"end":39.7,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.2605174779891968},{"word":"tomorrow","start":39.7,"end":40.2,"confidence":0.93847656,"punctuated_word":"tomorrow.","sentiment":"neutral","sentiment_score":0.26581114530563354},{"word":"so","start":40.260002,"end":40.760002,"confidence":1.0,"punctuated_word":"So","sentiment":"positive","sentiment_score":0.3461798131465912},{"word":"if","start":41.075,"end":41.155,"confidence":0.9970703,"punctuated_word":"if","sentiment":"positive","sentiment_score":0.4430329799652099},{"word":"you're","start":41.155,"end":41.395,"confidence":0.9995117,"punctuated_word":"you're","sentiment":"positive","sentiment_score":0.43393999338150024},{"word":"happy","start":41.395,"end":41.875,"confidence":1.0,"punctuated_word":"happy","sentiment":"positive","sentiment_score":0.43227097392082214},{"word":"to","start":41.875,"end":42.195,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.5168184638023376},{"word":"proceed","start":42.195,"end":42.695,"confidence":0.9980469,"punctuated_word":"proceed,","sentiment":"positive","sentiment_score":0.4581832587718963},{"word":"we","start":42.835,"end":43.074997,"confidence":1.0,"punctuated_word":"we","sentiment":"positive","sentiment_score":0.5150243043899536},{"word":"can","start":43.074997,"end":43.235,"confidence":1.0,"punctuated_word":"can","sentiment":"positive","sentiment_score":0.5209763050079346},{"word":"potentially","start":43.235,"end":43.735,"confidence":0.9951172,"punctuated_word":"potentially","sentiment":"positive","sentiment_score":0.5180890560150146},{"word":"get","start":43.875,"end":44.114998,"confidence":1.0,"punctuated_word":"get","sentiment":"positive","sentiment_score":0.5833159685134888},{"word":"the","start":44.114998,"end":44.274998,"confidence":0.9707031,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.5153242945671082},{"word":"job","start":44.274998,"end":44.594997,"confidence":0.8330078,"punctuated_word":"job","sentiment":"positive","sentiment_score":0.4121529757976532},{"word":"done","start":44.594997,"end":44.835,"confidence":1.0,"punctuated_word":"done","sentiment":"positive","sentiment_score":0.42195233702659607},{"word":"as","start":44.835,"end":45.074997,"confidence":1.0,"punctuated_word":"as","sentiment":"positive","sentiment_score":0.5042473077774048},{"word":"early","start":45.074997,"end":45.315,"confidence":0.9980469,"punctuated_word":"early","sentiment":"positive","sentiment_score":0.4430393874645233},{"word":"as","start":45.315,"end":45.475,"confidence":0.99609375,"punctuated_word":"as","sentiment":"positive","sentiment_score":0.3861821293830872},{"word":"tomorrow","start":45.475,"end":45.975,"confidence":0.9995117,"punctuated_word":"tomorrow.","sentiment":"positive","sentiment_score":0.3973029851913452},{"word":"just","start":46.355,"end":46.594997,"confidence":0.97802734,"punctuated_word":"Just","sentiment":"positive","sentiment_score":0.47127610445022583},{"word":"let","start":46.594997,"end":46.754997,"confidence":1.0,"punctuated_word":"let","sentiment":"positive","sentiment_score":0.46141669154167175},{"word":"me","start":46.754997,"end":46.915,"confidence":1.0,"punctuated_word":"me","sentiment":"positive","sentiment_score":0.5550376176834106},{"word":"know","start":46.915,"end":47.415,"confidence":1.0,"punctuated_word":"know","sentiment":"positive","sentiment_score":0.5030217170715332},{"word":"what","start":47.635,"end":47.954998,"confidence":0.6459961,"punctuated_word":"what","sentiment":"positive","sentiment_score":0.5681722164154053},{"word":"works","start":47.954998,"end":48.274998,"confidence":0.9951172,"punctuated_word":"works","sentiment":"positive","sentiment_score":0.6003640294075012},{"word":"for","start":48.274998,"end":48.434998,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6076353192329407},{"word":"you","start":48.434998,"end":48.594997,"confidence":0.92749023,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.4978839159011841},{"word":"and","start":48.594997,"end":48.835,"confidence":1.0,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.5394037365913391},{"word":"i'll","start":48.835,"end":48.995,"confidence":0.98657227,"punctuated_word":"I'll","sentiment":"positive","sentiment_score":0.6640644073486328},{"word":"be","start":48.995,"end":49.155,"confidence":1.0,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.7245070338249207},{"word":"happy","start":49.155,"end":49.475,"confidence":1.0,"punctuated_word":"happy","sentiment":"positive","sentiment_score":0.7447277307510376},{"word":"to","start":49.475,"end":49.635,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.7522776126861572},{"word":"assist","start":49.635,"end":50.135,"confidence":0.9423828,"punctuated_word":"assist.","sentiment":"positive","sentiment_score":0.6311628222465515},{"word":"thank","start":50.754997,"end":51.074997,"confidence":0.9589844,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7676781415939331},{"word":"you","start":51.074997,"end":51.394997,"confidence":0.99902344,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.7719083428382874},{"word":"peter","start":51.394997,"end":51.875,"confidence":0.9970703,"punctuated_word":"Peter.","sentiment":"positive","sentiment_score":0.6552790999412537},{"word":"have","start":51.875,"end":52.114998,"confidence":0.9951172,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.7130519151687622},{"word":"a","start":52.114998,"end":52.195,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.7309979796409607},{"word":"good","start":52.195,"end":52.434998,"confidence":1.0,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.6609724760055542},{"word":"day","start":52.434998,"end":52.934998,"confidence":0.9995117,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.4569123685359955}],"paragraphs":{"transcript":"\nHello. Hello. Good morning. Is this speaker? This is Amira from Glattergreen Ford.\n\nI just wanted to follow-up and see if you're still interested in having the in having your Glattergreen. If the final call present is inquired to the new budget, please let me know. Our rates are negotiable, and we may be able to offer you a discount to help make it work for you. We also we also have a team available for tomorrow. So if you're happy to proceed, we can potentially get the job done as early as tomorrow.\n\nJust let me know what works for you, and I'll be happy to assist. Thank you, Peter. Have a good day.","paragraphs":[{"sentences":[{"text":"Hello.","start":5.04,"end":5.54,"sentiment":"neutral","sentiment_score":0.08127902448177338},{"text":"Hello.","start":6.08,"end":6.3999996,"sentiment":"neutral","sentiment_score":0.11141052842140198},{"text":"Good morning.","start":6.3999996,"end":7.14,"sentiment":"neutral","sentiment_score":0.2604343146085739},{"text":"Is this speaker?","start":7.68,"end":8.66,"sentiment":"neutral","sentiment_score":0.11118707557519276},{"text":"This is Amira from Glattergreen Ford.","start":13.335,"end":15.675,"sentiment":"neutral","sentiment_score":0.1365144873658816}],"sentiment":"neutral","sentiment_score":0.14355433331086084,"num_words":13,"start":5.04,"end":15.675},{"sentences":[{"text":"I just wanted to follow-up and see if you're still interested in having the in having your Glattergreen.","start":16.215,"end":23.835,"sentiment":"neutral","sentiment_score":0.21252915842665565},{"text":"If the final call present is inquired to the new budget, please let me know.","start":25.415,"end":30.92,"sentiment":"neutral","sentiment_score":0.07151052529613176},{"text":"Our rates are negotiable, and we may be able to offer you a discount to help make it work for you.","start":31.300001,"end":36.760002,"sentiment":"positive","sentiment_score":0.4092060902288982},{"text":"We also we also have a team available for tomorrow.","start":37.06,"end":40.2,"sentiment":"neutral","sentiment_score":0.27940123379230497},{"text":"So if you're happy to proceed, we can potentially get the job done as early as tomorrow.","start":40.260002,"end":45.975,"sentiment":"positive","sentiment_score":0.46164897259543924}],"sentiment":"neutral","sentiment_score":0.2979451296046192,"num_words":81,"start":16.215,"end":45.975},{"sentences":[{"text":"Just let me know what works for you, and I'll be happy to assist.","start":46.355,"end":50.135,"sentiment":"positive","sentiment_score":0.5943536396537509},{"text":"Thank you, Peter.","start":50.754997,"end":51.875,"sentiment":"positive","sentiment_score":0.7316218614578247},{"text":"Have a good day.","start":51.875,"end":52.934998,"sentiment":"positive","sentiment_score":0.6404836848378181}],"sentiment":"positive","sentiment_score":0.622750060898917,"num_words":21,"start":46.355,"end":52.934998}]}}]},{"alternatives":[{"transcript":"I'm on the phone at the moment. Please leave a message. Thank you.","confidence":0.9970703,"words":[{"word":"i'm","start":2.24,"end":2.32,"confidence":0.96875,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.0010443020146340132},{"word":"on","start":2.32,"end":2.48,"confidence":0.79541016,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.00376071035861969},{"word":"the","start":2.48,"end":2.56,"confidence":0.9667969,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0010187774896621704},{"word":"phone","start":2.56,"end":2.72,"confidence":0.92822266,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":0.0027716346085071564},{"word":"at","start":2.72,"end":2.8799999,"confidence":0.9970703,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.00875779241323471},{"word":"the","start":2.8799999,"end":3.04,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.008077152073383331},{"word":"moment","start":3.04,"end":3.28,"confidence":0.99560547,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":-0.006724346429109573},{"word":"please","start":3.28,"end":3.6,"confidence":0.99902344,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.026077833026647568},{"word":"leave","start":3.6,"end":3.76,"confidence":0.99902344,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":0.009350132197141647},{"word":"a","start":3.76,"end":3.9199998,"confidence":0.9941406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.008326027542352676},{"word":"message","start":3.9199998,"end":4.4,"confidence":1.0,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":0.004084708169102669},{"word":"thank","start":4.4,"end":4.64,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3668394684791565},{"word":"you","start":4.64,"end":5.14,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.29816919565200806}],"paragraphs":{"transcript":"\nI'm on the phone at the moment. Please leave a message. Thank you.","paragraphs":[{"sentences":[{"text":"I'm on the phone at the moment.","start":2.24,"end":3.28,"sentiment":"neutral","sentiment_score":-0.0027271464932709932},{"text":"Please leave a message.","start":3.28,"end":4.4,"sentiment":"neutral","sentiment_score":-0.005242255050688982},{"text":"Thank you.","start":4.4,"end":5.14,"sentiment":"neutral","sentiment_score":0.3325043320655823}],"sentiment":"neutral","sentiment_score":0.04807304757503936,"num_words":13,"start":2.24,"end":5.14}]}}]}],"paragraphs":{"transcript":"\nChannel 1: I'm on the phone at the moment. Please leave a message. Thank you.\n\nChannel 0: Hello. Hello. Good morning. Is this speaker? This is Amira from Glattergreen Ford.\n\nI just wanted to follow-up and see if you're still interested in having the in having your Glattergreen. If the final call present is inquired to the new budget, please let me know. Our rates are negotiable, and we may be able to offer you a discount to help make it work for you. We also we also have a team available for tomorrow. So if you're happy to proceed, we can potentially get the job done as early as tomorrow.\n\nJust let me know what works for you, and I'll be happy to assist. Thank you, Peter. Have a good day.","paragraphs":[{"sentences":[{"text":"I'm on the phone at the moment.","start":2.24,"end":3.28,"sentiment":"neutral","sentiment_score":-0.0027271464932709932},{"text":"Please leave a message.","start":3.28,"end":4.4,"sentiment":"neutral","sentiment_score":-0.005242255050688982},{"text":"Thank you.","start":4.4,"end":5.14,"sentiment":"neutral","sentiment_score":0.3325043320655823}],"sentiment":"neutral","sentiment_score":0.04807304757503936,"channel":1,"num_words":13,"start":2.24,"end":5.14},{"sentences":[{"text":"Hello.","start":5.04,"end":5.54,"sentiment":"neutral","sentiment_score":0.08127902448177338},{"text":"Hello.","start":6.08,"end":6.3999996,"sentiment":"neutral","sentiment_score":0.11141052842140198},{"text":"Good morning.","start":6.3999996,"end":7.14,"sentiment":"neutral","sentiment_score":0.2604343146085739},{"text":"Is this speaker?","start":7.68,"end":8.66,"sentiment":"neutral","sentiment_score":0.11118707557519276},{"text":"This is Amira from Glattergreen Ford.","start":13.335,"end":15.675,"sentiment":"neutral","sentiment_score":0.1365144873658816}],"sentiment":"neutral","sentiment_score":0.14355433331086084,"channel":0,"num_words":13,"start":5.04,"end":15.675},{"sentences":[{"text":"I just wanted to follow-up and see if you're still interested in having the in having your Glattergreen.","start":16.215,"end":23.835,"sentiment":"neutral","sentiment_score":0.21252915842665565},{"text":"If the final call present is inquired to the new budget, please let me know.","start":25.415,"end":30.92,"sentiment":"neutral","sentiment_score":0.07151052529613176},{"text":"Our rates are negotiable, and we may be able to offer you a discount to help make it work for you.","start":31.300001,"end":36.760002,"sentiment":"positive","sentiment_score":0.4092060902288982},{"text":"We also we also have a team available for tomorrow.","start":37.06,"end":40.2,"sentiment":"neutral","sentiment_score":0.27940123379230497},{"text":"So if you're happy to proceed, we can potentially get the job done as early as tomorrow.","start":40.260002,"end":45.975,"sentiment":"positive","sentiment_score":0.46164897259543924}],"sentiment":"neutral","sentiment_score":0.2979451296046192,"channel":0,"num_words":81,"start":16.215,"end":45.975},{"sentences":[{"text":"Just let me know what works for you, and I'll be happy to assist.","start":46.355,"end":50.135,"sentiment":"positive","sentiment_score":0.5943536396537509},{"text":"Thank you, Peter.","start":50.754997,"end":51.875,"sentiment":"positive","sentiment_score":0.7316218614578247},{"text":"Have a good day.","start":51.875,"end":52.934998,"sentiment":"positive","sentiment_score":0.6404836848378181}],"sentiment":"positive","sentiment_score":0.622750060898917,"channel":0,"num_words":21,"start":46.355,"end":52.934998}]},"summary":{"result":"success","short":"A representative from Glattergreen Ford is calling a customer to follow up on their interest in their Glattergreen program. The representative offers a discount and mentions that a team member will be available the next day to assist with the job. The customer is asked to let the representative know what works for them so they can proceed."},"intents":{"segments":[{"text":"I just wanted to follow-up and see if you're still interested in having the in having your Glattergreen.","start_word":26,"end_word":43,"intents":[{"intent":"Follow-up","confidence_score":0.7936447}]},{"text":"Our rates are negotiable, and we may be able to offer you a discount to help make it work for you.","start_word":59,"end_word":79,"intents":[{"intent":"Offer discount","confidence_score":0.8997813}]},{"text":"Just let me know what works for you, and I'll be happy to assist. Thank you, Peter.","start_word":107,"end_word":123,"intents":[{"intent":"Assist","confidence_score":0.93983483}]}]},"sentiments":{"segments":[{"text":"I'm on the phone at the moment. Please leave a message. Thank you. Hello. Hello. Good morning. Is this speaker? This is Amira from Glattergreen Ford. I just wanted to follow-up and see if you're still interested in having the in having your Glattergreen. If the final call present is inquired to the new budget, please let me know.","start_word":0,"end_word":58,"sentiment":"neutral","sentiment_score":0.12955398857593536},{"text":"Our rates are negotiable, and we may be able to offer you a discount to help make it work for you.","start_word":59,"end_word":79,"sentiment":"positive","sentiment_score":0.4035716652870178},{"text":"We also we also have a team available for tomorrow.","start_word":80,"end_word":89,"sentiment":"neutral","sentiment_score":0.2807489335536957},{"text":"So if you're happy to proceed, we can potentially get the job done as early as tomorrow. Just let me know what works for you, and I'll be happy to assist. Thank you, Peter. Have a good day.","start_word":90,"end_word":127,"sentiment":"positive","sentiment_score":0.5611263513565063}],"average":{"sentiment":"neutral","sentiment_score":0.30605977376302085}}}}