{"metadata":{"transaction_key":"deprecated","request_id":"01a0f60f-74eb-7ea1-939c-097e93e47e7b","sha256":"c2451a487097436965428b13ff412b72ed8133639643393957ad245a7c746e37","created":"2026-10-01T06:03:24.092Z","duration":9.503938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":35,"output_tokens":35},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":35,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hello. This is Anthony Brown. I can't confirm right now. Please leave a message after the tone, and I'll call you back. Thank you.","confidence":0.9995117,"words":[{"word":"hello","start":1.4399999,"end":1.8399999,"confidence":0.99316406,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.005847002379596233},{"word":"this","start":1.8399999,"end":2.0,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.015393389388918877},{"word":"is","start":2.0,"end":2.24,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.018375825136899948},{"word":"anthony","start":2.24,"end":2.56,"confidence":1.0,"punctuated_word":"Anthony","sentiment":"neutral","sentiment_score":0.00991583801805973},{"word":"brown","start":2.56,"end":2.96,"confidence":0.9951172,"punctuated_word":"Brown.","sentiment":"neutral","sentiment_score":-0.00011129491031169891},{"word":"i","start":2.96,"end":3.12,"confidence":0.99902344,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4257902503013611},{"word":"can't","start":3.12,"end":3.36,"confidence":0.98706055,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.48435527086257935},{"word":"confirm","start":3.36,"end":3.86,"confidence":0.81640625,"punctuated_word":"confirm","sentiment":"negative","sentiment_score":-0.4179594814777374},{"word":"right","start":3.9199998,"end":4.08,"confidence":0.9941406,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.4817218780517578},{"word":"now","start":4.08,"end":4.3199997,"confidence":0.9995117,"punctuated_word":"now.","sentiment":"negative","sentiment_score":-0.593512773513794},{"word":"please","start":4.3199997,"end":4.64,"confidence":1.0,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.4815174639225006},{"word":"leave","start":4.64,"end":4.72,"confidence":1.0,"punctuated_word":"leave","sentiment":"negative","sentiment_score":-0.3682979345321655},{"word":"a","start":4.72,"end":4.7999997,"confidence":0.9707031,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.4157618284225464},{"word":"message","start":4.7999997,"end":5.2799997,"confidence":1.0,"punctuated_word":"message","sentiment":"negative","sentiment_score":-0.3590705692768097},{"word":"after","start":5.2799997,"end":5.52,"confidence":0.99121094,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.28861087560653687},{"word":"the","start":5.52,"end":5.68,"confidence":0.98535156,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.34510165452957153},{"word":"tone","start":5.68,"end":6.08,"confidence":0.9284668,"punctuated_word":"tone,","sentiment":"neutral","sentiment_score":-0.30482545495033264},{"word":"and","start":6.08,"end":6.3199997,"confidence":1.0,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.33381497859954834},{"word":"i'll","start":6.3199997,"end":6.48,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.3082829713821411},{"word":"call","start":6.48,"end":6.64,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.3050740659236908},{"word":"you","start":6.64,"end":6.7999997,"confidence":1.0,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.39498448371887207},{"word":"back","start":6.7999997,"end":7.12,"confidence":1.0,"punctuated_word":"back.","sentiment":"neutral","sentiment_score":-0.3293432891368866},{"word":"thank","start":7.12,"end":7.2799997,"confidence":1.0,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.3329957127571106},{"word":"you","start":7.2799997,"end":7.7799997,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.13300767540931702}],"paragraphs":{"transcript":"\nHello. This is Anthony Brown. I can't confirm right now. Please leave a message after the tone, and I'll call you back. Thank you.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.4399999,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.005847002379596233},{"text":"This is Anthony Brown.","start":1.8399999,"end":2.96,"sentiment":"neutral","sentiment_score":0.010893439408391714},{"text":"I can't confirm right now.","start":2.96,"end":4.3199997,"sentiment":"negative","sentiment_score":-0.48066793084144593},{"text":"Please leave a message after the tone, and I'll call you back.","start":4.3199997,"end":7.12,"sentiment":"negative","sentiment_score":-0.3528904641668002},{"text":"Thank you.","start":7.12,"end":7.7799997,"sentiment":"neutral","sentiment_score":0.2330016940832138}],"sentiment":"neutral","sentiment_score":-0.25510837816788506,"num_words":24,"start":1.4399999,"end":7.7799997}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. This is Anthony Brown. I can't confirm right now. Please leave a message after the tone, and I'll call you back. Thank you.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.4399999,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.005847002379596233},{"text":"This is Anthony Brown.","start":1.8399999,"end":2.96,"sentiment":"neutral","sentiment_score":0.010893439408391714},{"text":"I can't confirm right now.","start":2.96,"end":4.3199997,"sentiment":"negative","sentiment_score":-0.48066793084144593},{"text":"Please leave a message after the tone, and I'll call you back.","start":4.3199997,"end":7.12,"sentiment":"negative","sentiment_score":-0.3528904641668002},{"text":"Thank you.","start":7.12,"end":7.7799997,"sentiment":"neutral","sentiment_score":0.2330016940832138}],"sentiment":"neutral","sentiment_score":-0.25510837816788506,"channel":1,"num_words":24,"start":1.4399999,"end":7.7799997}]},"summary":{"result":"success","short":"Hello. This is Anthony Brown. I can't confirm right now. Please leave a message after the tone, and I'll call you back. Thank you."},"intents":{"segments":[{"text":"Thank you.","start_word":22,"end_word":23,"intents":[{"intent":"Request callback","confidence_score":0.010226605}]}]},"sentiments":{"segments":[{"text":"Hello. This is Anthony Brown.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.007879495620727539},{"text":"I can't confirm right now. Please leave a message after the tone, and I'll call you back.","start_word":5,"end_word":21,"sentiment":"negative","sentiment_score":-0.3946698009967804},{"text":"Thank you.","start_word":22,"end_word":23,"sentiment":"neutral","sentiment_score":0.24593716859817505}],"average":{"sentiment":"neutral","sentiment_score":-0.25925074986049107}}}}