{"metadata":{"transaction_key":"deprecated","request_id":"019ef859-e6ff-73c1-95a7-d7b1e6067a5c","sha256":"797c97862a0c5dd82551032d4ce6c50b96d0c85bed3d21dd1d2cc64f0631b555","created":"2026-06-24T06:38:23.799Z","duration":127.58394,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":17,"output_tokens":17},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":17,"output_tokens":2}},"results":{"channels":[{"alternatives":[{"transcript":"Hello? Hello? Blind transfer. Hello?","confidence":0.77685547,"words":[{"word":"hello","start":3.1999998,"end":3.6999998,"confidence":0.77685547,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":-0.05767987668514252},{"word":"hello","start":18.815,"end":19.315,"confidence":0.7546387,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":-0.1150791198015213},{"word":"blind","start":46.535,"end":47.035,"confidence":0.4284668,"punctuated_word":"Blind","sentiment":"negative","sentiment_score":-0.5691477656364441},{"word":"transfer","start":47.095,"end":47.595,"confidence":0.9279785,"punctuated_word":"transfer.","sentiment":"negative","sentiment_score":-0.5190430879592896},{"word":"hello","start":81.9,"end":82.4,"confidence":0.88842773,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":-0.2313215136528015}],"paragraphs":{"transcript":"\nHello? Hello? Blind transfer. Hello?","paragraphs":[{"sentences":[{"text":"Hello?","start":3.1999998,"end":3.6999998,"sentiment":"neutral","sentiment_score":-0.05767987668514252},{"text":"Hello?","start":18.815,"end":19.315,"sentiment":"neutral","sentiment_score":-0.1150791198015213},{"text":"Blind transfer.","start":46.535,"end":47.595,"sentiment":"negative","sentiment_score":-0.5440954267978668},{"text":"Hello?","start":81.9,"end":82.4,"sentiment":"neutral","sentiment_score":-0.2313215136528015}],"sentiment":"neutral","sentiment_score":-0.2984542727470398,"num_words":5,"start":3.1999998,"end":82.4}]}}]},{"alternatives":[{"transcript":"Hello? Hello? This may echo.","confidence":0.86035156,"words":[{"word":"hello","start":17.805,"end":18.305,"confidence":0.76831055,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":-0.07956758141517639},{"word":"hello","start":18.925,"end":19.425,"confidence":0.8991699,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":-0.23685473203659055},{"word":"this","start":25.085,"end":25.325,"confidence":0.48291016,"punctuated_word":"This","sentiment":"negative","sentiment_score":-0.6756467819213867},{"word":"may","start":25.325,"end":25.564999,"confidence":0.86035156,"punctuated_word":"may","sentiment":"negative","sentiment_score":-0.5276662111282349},{"word":"echo","start":25.564999,"end":26.064999,"confidence":0.9814453,"punctuated_word":"echo.","sentiment":"negative","sentiment_score":-0.5811377763748169}],"paragraphs":{"transcript":"\nHello? Hello? This may echo.","paragraphs":[{"sentences":[{"text":"Hello?","start":17.805,"end":18.305,"sentiment":"neutral","sentiment_score":-0.07956758141517639},{"text":"Hello?","start":18.925,"end":19.425,"sentiment":"neutral","sentiment_score":-0.23685473203659055},{"text":"This may echo.","start":25.085,"end":26.064999,"sentiment":"negative","sentiment_score":-0.5948169231414795}],"sentiment":"negative","sentiment_score":-0.4201746165752411,"num_words":5,"start":17.805,"end":26.064999}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello?\n\nChannel 1: Hello?\n\nChannel 0: Hello?\n\nChannel 1: Hello? This may echo.\n\nChannel 0: Blind transfer. Hello?","paragraphs":[{"sentences":[{"text":"Hello?","start":3.1999998,"end":3.6999998,"sentiment":"neutral","sentiment_score":-0.05767987668514252}],"sentiment":"neutral","sentiment_score":-0.05767987668514252,"channel":0,"num_words":1,"start":3.1999998,"end":3.6999998},{"sentences":[{"text":"Hello?","start":17.805,"end":18.305,"sentiment":"neutral","sentiment_score":-0.07956758141517639}],"sentiment":"neutral","sentiment_score":-0.07956758141517639,"channel":1,"num_words":1,"start":17.805,"end":18.305},{"sentences":[{"text":"Hello?","start":18.815,"end":19.315,"sentiment":"neutral","sentiment_score":-0.1150791198015213}],"sentiment":"neutral","sentiment_score":-0.1150791198015213,"channel":0,"num_words":1,"start":18.815,"end":19.315},{"sentences":[{"text":"Hello?","start":18.925,"end":19.425,"sentiment":"neutral","sentiment_score":-0.23685473203659055},{"text":"This may echo.","start":25.085,"end":26.064999,"sentiment":"negative","sentiment_score":-0.5948169231414795}],"sentiment":"negative","sentiment_score":-0.5053263753652573,"channel":1,"num_words":4,"start":18.925,"end":26.064999},{"sentences":[{"text":"Blind transfer.","start":46.535,"end":47.595,"sentiment":"negative","sentiment_score":-0.5440954267978668},{"text":"Hello?","start":81.9,"end":82.4,"sentiment":"neutral","sentiment_score":-0.2313215136528015}],"sentiment":"negative","sentiment_score":-0.4398374557495117,"channel":0,"num_words":3,"start":46.535,"end":82.4}]},"summary":{"result":"success","short":"Hello? Hello? Hello? Hello? This may echo. Blind transfer. Hello?"},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hello? Hello? Hello? Hello?","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":-0.1222953200340271},{"text":"This may echo. Blind transfer. Hello?","start_word":4,"end_word":9,"sentiment":"negative","sentiment_score":-0.5167821049690247}],"average":{"sentiment":"neutral","sentiment_score":-0.33114127551808076}}}}