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This call may be recorded, and any information you share, including your personal information, will be handled in accordance with Australian privacy laws and our privacy policy available on our website. If you share any sensitive information such as your health information, you consent to its use in line with our privacy policy. If you do not consent, please do not share this information. Please be advised that any information provided by Bank First is general advice only, which may not be right for you. If you receive an unexpected call from Bank First, don't automatically assume it is us. Even if the caller has information about you and your banking, do not confirm or provide any details. Hang up and call us on the number on our website. Are you waiting to speak to a consultant about increasing your daily transfer limit? Did you know that you can now increase your daily transfer limit to $40,000 using Internet banking and the Bank First app? Everything you need to know, including a helpful guide, is 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to BankFirst. This call may be recorded, and any information you share, including your personal information, will be handled in accordance with Australian privacy laws and our privacy policy available on our website. If you share any sensitive information such as your health information, you consent to its use in line with our privacy policy. If you do not consent, please do not share this information. Please be advised that any information provided by Bank First is general advice only, which may not be right for you.\n\nIf you receive an unexpected call from Bank First, don't automatically assume it is us. Even if the caller has information about you and your banking, do not confirm or provide any details. Hang up and call us on the number on our website. Are you waiting to speak to a consultant about increasing your daily transfer limit? Did you know that you can now increase your daily transfer limit to $40,000 using Internet banking and the Bank First app?\n\nEverything you need to know, including a helpful guide, is avail","paragraphs":[{"sentences":[{"text":"Welcome to BankFirst.","start":0.71999997,"end":1.86,"sentiment":"neutral","sentiment_score":0.20684121549129486},{"text":"This call may be recorded, and any information you share, including your personal information, will be handled in accordance with Australian privacy laws and our privacy policy available on our website.","start":2.56,"end":13.219999,"sentiment":"neutral","sentiment_score":0.04065633234718154},{"text":"If you share any sensitive information such as your health information, you consent to its use in line with our privacy policy.","start":13.754999,"end":20.015,"sentiment":"neutral","sentiment_score":-0.24262943931601264},{"text":"If you do not consent, please do not share this information.","start":20.474998,"end":23.535,"sentiment":"negative","sentiment_score":-0.4374364641579715},{"text":"Please be advised that any information provided by Bank First is general advice only, which may not be right for you.","start":24.235,"end":30.630001,"sentiment":"negative","sentiment_score":-0.3773411483991714}],"sentiment":"neutral","sentiment_score":-0.1840107152026824,"num_words":88,"start":0.71999997,"end":30.630001},{"sentences":[{"text":"If you receive an unexpected call from Bank First, don't automatically assume it is us.","start":30.630001,"end":35.45,"sentiment":"negative","sentiment_score":-0.40201515754063927},{"text":"Even if the caller has information about you and your banking, do not confirm or provide any details.","start":35.75,"end":40.97,"sentiment":"negative","sentiment_score":-0.3934353440999985},{"text":"Hang up and call us on the number on our website.","start":41.595,"end":43.935,"sentiment":"neutral","sentiment_score":-0.13916212658990512},{"text":"Are you waiting to speak to a consultant about increasing your daily transfer limit?","start":44.555,"end":48.815002,"sentiment":"neutral","sentiment_score":-0.03627675612057958},{"text":"Did you know that you can now increase your daily transfer limit to $40,000 using Internet banking and the Bank First app?","start":49.115,"end":55.79094,"sentiment":"neutral","sentiment_score":0.14462521570650014}],"sentiment":"neutral","sentiment_score":-0.14961208486929536,"num_words":80,"start":30.630001,"end":55.79094},{"sentences":[{"text":"Everything you need to know, including a helpful guide, is avail","start":56.35094,"end":59.47094,"sentiment":"neutral","sentiment_score":0.15345499935475262}],"sentiment":"neutral","sentiment_score":0.15345499935475262,"num_words":11,"start":56.35094,"end":59.47094}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to BankFirst. This call may be recorded, and any information you share, including your personal information, will be handled in accordance with Australian privacy laws and our privacy policy available on our website. If you share any sensitive information such as your health information, you consent to its use in line with our privacy policy. If you do not consent, please do not share this information. Please be advised that any information provided by Bank First is general advice only, which may not be right for you.\n\nIf you receive an unexpected call from Bank First, don't automatically assume it is us. Even if the caller has information about you and your banking, do not confirm or provide any details. Hang up and call us on the number on our website. Are you waiting to speak to a consultant about increasing your daily transfer limit? Did you know that you can now increase your daily transfer limit to $40,000 using Internet banking and the Bank First app?\n\nEverything you need to know, including a helpful guide, is avail","paragraphs":[{"sentences":[{"text":"Welcome to BankFirst.","start":0.71999997,"end":1.86,"sentiment":"neutral","sentiment_score":0.20684121549129486},{"text":"This call may be recorded, and any information you share, including your personal information, will be handled in accordance with Australian privacy laws and our privacy policy available on our website.","start":2.56,"end":13.219999,"sentiment":"neutral","sentiment_score":0.04065633234718154},{"text":"If you share any sensitive information such as your health information, you consent to its use in line with our privacy policy.","start":13.754999,"end":20.015,"sentiment":"neutral","sentiment_score":-0.24262943931601264},{"text":"If you do not consent, please do not share this information.","start":20.474998,"end":23.535,"sentiment":"negative","sentiment_score":-0.4374364641579715},{"text":"Please be advised that any information provided by Bank First is general advice only, which may not be right for you.","start":24.235,"end":30.630001,"sentiment":"negative","sentiment_score":-0.3773411483991714}],"sentiment":"neutral","sentiment_score":-0.1840107152026824,"channel":1,"num_words":88,"start":0.71999997,"end":30.630001},{"sentences":[{"text":"If you receive an unexpected call from Bank First, don't automatically assume it is us.","start":30.630001,"end":35.45,"sentiment":"negative","sentiment_score":-0.40201515754063927},{"text":"Even if the caller has information about you and your banking, do not confirm or provide any details.","start":35.75,"end":40.97,"sentiment":"negative","sentiment_score":-0.3934353440999985},{"text":"Hang up and call us on the number on our website.","start":41.595,"end":43.935,"sentiment":"neutral","sentiment_score":-0.13916212658990512},{"text":"Are you waiting to speak to a consultant about increasing your daily transfer limit?","start":44.555,"end":48.815002,"sentiment":"neutral","sentiment_score":-0.03627675612057958},{"text":"Did you know that you can now increase your daily transfer limit to $40,000 using Internet banking and the Bank First app?","start":49.115,"end":55.79094,"sentiment":"neutral","sentiment_score":0.14462521570650014}],"sentiment":"neutral","sentiment_score":-0.14961208486929536,"channel":1,"num_words":80,"start":30.630001,"end":55.79094},{"sentences":[{"text":"Everything you need to know, including a helpful guide, is avail","start":56.35094,"end":59.47094,"sentiment":"neutral","sentiment_score":0.15345499935475262}],"sentiment":"neutral","sentiment_score":0.15345499935475262,"channel":1,"num_words":11,"start":56.35094,"end":59.47094}]},"summary":{"result":"success","short":"A representative from BankFirst is calling to inform customers about their privacy policy and encourages them to share sensitive information. They also remind customers that any information provided is general advice and may not be right for them. Finally, they inform customers about the ability to increase their daily transfer limit using Internet banking and the Bank First app."},"intents":{"segments":[{"text":"If you receive an unexpected call from Bank First, don't automatically assume it is us. Even if the caller has information about you and your banking, do not confirm or provide any details.","start_word":88,"end_word":120,"intents":[{"intent":"Inform about bank first","confidence_score":0.0023278801}]},{"text":"Are you waiting to speak to a consultant about increasing your daily transfer limit?","start_word":132,"end_word":145,"intents":[{"intent":"Increase transfer limit","confidence_score":0.0161187}]}]},"sentiments":{"segments":[{"text":"Welcome to BankFirst. This call may be recorded, and any information you share, including your personal information, will be handled in accordance with Australian privacy laws and our privacy policy available on our website. If you share any sensitive information such as your health information, you consent to its use in line with our privacy policy.","start_word":0,"end_word":55,"sentiment":"neutral","sentiment_score":-0.053101129829883575},{"text":"If you do not consent, please do not share this information. Please be advised that any information provided by Bank First is general advice only, which may not be right for you. If you receive an unexpected call from Bank First, don't automatically assume it is us. Even if the caller has information about you and your banking, do not confirm or provide any details.","start_word":56,"end_word":120,"sentiment":"negative","sentiment_score":-0.4018705189228058},{"text":"Hang up and call us on the number on our website. Are you waiting to speak to a consultant about increasing your daily transfer limit? Did you know that you can now increase your daily transfer limit to $40,000 using Internet banking and the Bank First app? Everything you need to know, including a helpful guide, is avail","start_word":121,"end_word":178,"sentiment":"neutral","sentiment_score":0.05459367483854294}],"average":{"sentiment":"neutral","sentiment_score":-0.14804048721606916}}}}