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My name is Koshi. I have a phone number. It is my Indian number, 799491 8641. That is my mobile number Indian number. But I am at the moment in overseas. I am in Australia. But I can, you know, access the account and things from here when I, you know, I put in my mobile for the my Australian SIM as well as this Apple, I can put it in my iPhone. So I can activate it, but now what happened is my account is due for annual I annually, I renew it. So annual renewal is on some '26 or something. I don't know. You can have a look. At the moment, I cannot getting any OTP or anything and not even I can see any signal in my that SIM. That is what that is that is why I called you. You got the point? Oh, got gotcha. Gotcha. I I I so I sorry. I came wrongly to your account to so you have any by the way, you have any number, also, India number a contact number? No worries. Okay. 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My name is Koshi. I have a phone number. It is my Indian number, 799491 8641. That is my mobile number Indian number.\n\nBut I am at the moment in overseas. I am in Australia. But I can, you know, access the account and things from here when I, you know, I put in my mobile for the my Australian SIM as well as this Apple, I can put it in my iPhone. So I can activate it, but now what happened is my account is due for annual I annually, I renew it. So annual renewal is on some '26 or something.\n\nI don't know. You can have a look. At the moment, I cannot getting any OTP or anything and not even I can see any signal in my that SIM. That is what that is that is why I called you. You got the point?\n\nOh, got gotcha. Gotcha. I I I so I sorry. I came wrongly to your account to so you have any by the way, you have any number, also, India number a contact number? No worries.\n\nOkay. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":8.32,"end":8.82,"sentiment":"neutral","sentiment_score":0.05699481442570686},{"text":"My name is Koshi.","start":9.28,"end":10.42,"sentiment":"neutral","sentiment_score":0.05257533397525549},{"text":"I have a phone number.","start":11.92,"end":14.474999,"sentiment":"neutral","sentiment_score":0.026645496487617493},{"text":"It is my Indian number, 799491 8641.","start":14.855,"end":24.614998,"sentiment":"neutral","sentiment_score":0.026638911238738468},{"text":"That is my mobile number Indian number.","start":24.614998,"end":27.895,"sentiment":"neutral","sentiment_score":0.023494296308074678}],"sentiment":"neutral","sentiment_score":0.03131067023302118,"num_words":24,"start":8.32,"end":27.895},{"sentences":[{"text":"But I am at the moment in overseas.","start":27.895,"end":30.61,"sentiment":"neutral","sentiment_score":-0.012173960800282657},{"text":"I am in Australia.","start":30.91,"end":33.63,"sentiment":"neutral","sentiment_score":0.005260716658085585},{"text":"But I can, you know, access the account and things from here when I, you know, I put in my mobile for the my Australian SIM as well as this Apple, I can put it in my iPhone.","start":33.63,"end":49.945,"sentiment":"neutral","sentiment_score":0.06106673695735241},{"text":"So I can activate it, but now what happened is my account is due for annual I annually, I renew it.","start":51.204998,"end":66.08,"sentiment":"neutral","sentiment_score":-0.05195876982595239},{"text":"So annual renewal is on some '26 or something.","start":66.78,"end":72.615005,"sentiment":"neutral","sentiment_score":-0.11273015290498734}],"sentiment":"neutral","sentiment_score":0.0017310205264948308,"num_words":80,"start":27.895,"end":72.615005},{"sentences":[{"text":"I don't know.","start":72.615005,"end":73.095,"sentiment":"neutral","sentiment_score":-0.10826730231444041},{"text":"You can have a look.","start":73.095,"end":74.215004,"sentiment":"neutral","sentiment_score":-0.030763918533921242},{"text":"At the moment, I cannot getting any OTP or anything and not even I can see any signal in my that SIM.","start":74.215004,"end":85.115005,"sentiment":"negative","sentiment_score":-0.40794704989953473},{"text":"That is what that is that is why I called you.","start":85.46,"end":88.04,"sentiment":"neutral","sentiment_score":-0.2614761821248315},{"text":"You got the point?","start":88.58,"end":89.64,"sentiment":"neutral","sentiment_score":-0.09156809560954571}],"sentiment":"neutral","sentiment_score":-0.28213259962697823,"num_words":45,"start":72.615005,"end":89.64},{"sentences":[{"text":"Oh, got gotcha.","start":112.009995,"end":121.71,"sentiment":"neutral","sentiment_score":-0.07234996557235718},{"text":"Gotcha.","start":121.77,"end":122.25,"sentiment":"neutral","sentiment_score":-0.035601887851953506},{"text":"I I I so I sorry.","start":122.25,"end":123.92999,"sentiment":"neutral","sentiment_score":-0.07113066067298253},{"text":"I came wrongly to your account to so you have any by the way, you have any number, also, India number a contact number?","start":123.92999,"end":138.135,"sentiment":"neutral","sentiment_score":-0.0361762335523963},{"text":"No worries.","start":148.62,"end":149.18,"sentiment":"neutral","sentiment_score":0.015383131802082062}],"sentiment":"neutral","sentiment_score":-0.04213608584056298,"num_words":36,"start":112.009995,"end":149.18},{"sentences":[{"text":"Okay.","start":149.18,"end":149.58,"sentiment":"neutral","sentiment_score":0.08634322881698608},{"text":"Thank you.","start":149.58,"end":150.19194,"sentiment":"neutral","sentiment_score":0.1620432510972023}],"sentiment":"neutral","sentiment_score":0.13680991033713022,"num_words":3,"start":149.18,"end":150.19194}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Marie from Airtel tech support. How can I assist you today?\n\nChannel 1: Hi. My name is Koshi. I\n\nChannel 0: Mhmm.\n\nChannel 1: have a phone number. It is my Indian number, 799491\n\nChannel 0: Mhmm.\n\nChannel 1: 8641. That is my mobile number Indian number. But I am at the moment in overseas. I am in\n\nChannel 0: Mhmm.\n\nChannel 1: Australia. But I can, you know, access the account and things from here when I, you know, I put in my mobile for the my Australian SIM as well as this Apple, I can put it in my iPhone. So\n\nChannel 0: Okay. Mhmm.\n\nChannel 1: I can activate it, but now what happened is my account is due for annual I annually, I renew it. So annual renewal is on some '26 or something. I don't know. You can have a look. At the moment, I cannot getting any OTP or anything and not even I can see any signal in my that SIM.\n\nThat is what that is that is why I called you. You got the point?\n\nChannel 0: I see. Yeah. Thank you for telling me that since we are Airtel Australia, we only service Australian phone numbers. Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Airtel India. So I suggest you contact them directly\n\nChannel 1: Oh,\n\nChannel 0: because they are the one who have your account because Airtel Australia is a different company.\n\nChannel 1: got gotcha.\n\nChannel 0: Mhmm.\n\nChannel 1: Gotcha. I I I so I sorry. I came wrongly to your account to so\n\nChannel 0: Yes.\n\nChannel 1: you\n\nChannel 0: No\n\nChannel 1: have\n\nChannel 0: worries.\n\nChannel 1: any by the way, you have any number, also, India number a contact number?\n\nChannel 0: Unfortunately, we do not have their customer support number also because we're not connected with them.\n\nChannel 1: No worries. Okay. Thank you.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.92,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.15515156090259552},{"text":"Good morning.","start":2.3999999,"end":3.06,"sentiment":"positive","sentiment_score":0.418074294924736},{"text":"This is Marie from Airtel tech support.","start":3.12,"end":5.8599997,"sentiment":"positive","sentiment_score":0.4028259515762329},{"text":"How can I assist you today?","start":5.92,"end":7.3799996,"sentiment":"positive","sentiment_score":0.42708829045295715}],"sentiment":"positive","sentiment_score":0.39835072215646505,"channel":0,"num_words":16,"start":1.92,"end":7.3799996},{"sentences":[{"text":"Hi.","start":8.32,"end":8.82,"sentiment":"neutral","sentiment_score":0.05699481442570686},{"text":"My name is Koshi.","start":9.28,"end":10.42,"sentiment":"neutral","sentiment_score":0.05257533397525549},{"text":"I","start":11.92,"end":12.16,"sentiment":"neutral","sentiment_score":0.02504737302660942}],"sentiment":"neutral","sentiment_score":0.04872392055888971,"channel":1,"num_words":6,"start":8.32,"end":12.16},{"sentences":[{"text":"Mhmm.","start":11.92,"end":12.375,"sentiment":"neutral","sentiment_score":0.026045002043247223}],"sentiment":"neutral","sentiment_score":0.026045002043247223,"channel":0,"num_words":1,"start":11.92,"end":12.375},{"sentences":[{"text":"have a phone number.","start":12.16,"end":14.474999,"sentiment":"neutral","sentiment_score":0.02704502735286951},{"text":"It is my Indian number, 799491","start":14.855,"end":21.275,"sentiment":"neutral","sentiment_score":0.029010573402047157}],"sentiment":"neutral","sentiment_score":0.028224354982376097,"channel":1,"num_words":10,"start":12.16,"end":21.275},{"sentences":[{"text":"Mhmm.","start":22.135,"end":22.635,"sentiment":"neutral","sentiment_score":0.016273003071546555}],"sentiment":"neutral","sentiment_score":0.016273003071546555,"channel":0,"num_words":1,"start":22.135,"end":22.635},{"sentences":[{"text":"8641.","start":23.335,"end":24.614998,"sentiment":"neutral","sentiment_score":0.012408938258886336},{"text":"That is my mobile number Indian number.","start":24.614998,"end":27.895,"sentiment":"neutral","sentiment_score":0.023494296308074678},{"text":"But I am at the moment in overseas.","start":27.895,"end":30.61,"sentiment":"neutral","sentiment_score":-0.012173960800282657},{"text":"I am in","start":30.91,"end":31.65,"sentiment":"neutral","sentiment_score":0.0016072709113359451}],"sentiment":"neutral","sentiment_score":0.004436796776166088,"channel":1,"num_words":19,"start":23.335,"end":31.65},{"sentences":[{"text":"Mhmm.","start":32.989998,"end":33.489998,"sentiment":"neutral","sentiment_score":0.011984527111053469}],"sentiment":"neutral","sentiment_score":0.011984527111053469,"channel":0,"num_words":1,"start":32.989998,"end":33.489998},{"sentences":[{"text":"Australia.","start":33.15,"end":33.63,"sentiment":"neutral","sentiment_score":0.016221053898334503},{"text":"But I can, you know, access the account and things from here when I, you know, I put in my mobile for the my Australian SIM as well as this Apple, I can put it in my iPhone.","start":33.63,"end":49.945,"sentiment":"neutral","sentiment_score":0.06106673695735241},{"text":"So","start":51.204998,"end":51.704998,"sentiment":"neutral","sentiment_score":0.017853030934929848}],"sentiment":"neutral","sentiment_score":0.0588652522303164,"channel":1,"num_words":40,"start":33.15,"end":51.704998},{"sentences":[{"text":"Okay.","start":51.574997,"end":52.074997,"sentiment":"neutral","sentiment_score":0.02281782403588295},{"text":"Mhmm.","start":52.600002,"end":53.100002,"sentiment":"neutral","sentiment_score":0.01457560621201992}],"sentiment":"neutral","sentiment_score":0.018696715123951435,"channel":0,"num_words":2,"start":51.574997,"end":53.100002},{"sentences":[{"text":"I can activate it, but now what happened is my account is due for annual I annually, I renew it.","start":53.045,"end":66.08,"sentiment":"neutral","sentiment_score":-0.0554493598639965},{"text":"So annual renewal is on some '26 or something.","start":66.78,"end":72.615005,"sentiment":"neutral","sentiment_score":-0.11273015290498734},{"text":"I don't know.","start":72.615005,"end":73.095,"sentiment":"neutral","sentiment_score":-0.10826730231444041},{"text":"You can have a look.","start":73.095,"end":74.215004,"sentiment":"neutral","sentiment_score":-0.030763918533921242},{"text":"At the moment, I cannot getting any OTP or anything and not even I can see any signal in my that SIM.","start":74.215004,"end":85.115005,"sentiment":"negative","sentiment_score":-0.40794704989953473}],"sentiment":"neutral","sentiment_score":-0.19622059611572049,"channel":1,"num_words":59,"start":53.045,"end":85.115005},{"sentences":[{"text":"That is what that is that is why I called you.","start":85.46,"end":88.04,"sentiment":"neutral","sentiment_score":-0.2614761821248315},{"text":"You got the point?","start":88.58,"end":89.64,"sentiment":"neutral","sentiment_score":-0.09156809560954571}],"sentiment":"neutral","sentiment_score":-0.2161673590540886,"channel":1,"num_words":15,"start":85.46,"end":89.64},{"sentences":[{"text":"I see.","start":89.89,"end":90.63,"sentiment":"neutral","sentiment_score":-0.06662549078464508},{"text":"Yeah.","start":90.85,"end":91.35,"sentiment":"neutral","sentiment_score":-0.02310103178024292},{"text":"Thank you for telling me that since we are Airtel Australia, we only service Australian phone numbers.","start":91.97,"end":100.16499,"sentiment":"neutral","sentiment_score":-0.020809873062021592},{"text":"Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Airtel India.","start":101.185,"end":108.645,"sentiment":"negative","sentiment_score":-0.42711327638891006},{"text":"So I suggest you contact them directly","start":109.07,"end":111.97,"sentiment":"neutral","sentiment_score":-0.15602363646030426}],"sentiment":"neutral","sentiment_score":-0.20645165079169803,"channel":0,"num_words":45,"start":89.89,"end":111.97},{"sentences":[{"text":"Oh,","start":112.009995,"end":112.509995,"sentiment":"neutral","sentiment_score":-0.11008648574352264}],"sentiment":"neutral","sentiment_score":-0.11008648574352264,"channel":1,"num_words":1,"start":112.009995,"end":112.509995},{"sentences":[{"text":"because they are the one who have your account because Airtel Australia is a different company.","start":112.51,"end":119.09,"sentiment":"neutral","sentiment_score":-0.16691924817860126}],"sentiment":"neutral","sentiment_score":-0.16691924817860126,"channel":0,"num_words":16,"start":112.51,"end":119.09},{"sentences":[{"text":"got gotcha.","start":120.57,"end":121.71,"sentiment":"neutral","sentiment_score":-0.053481705486774445}],"sentiment":"neutral","sentiment_score":-0.053481705486774445,"channel":1,"num_words":2,"start":120.57,"end":121.71},{"sentences":[{"text":"Mhmm.","start":121.47,"end":121.97,"sentiment":"neutral","sentiment_score":-0.023737922310829163}],"sentiment":"neutral","sentiment_score":-0.023737922310829163,"channel":0,"num_words":1,"start":121.47,"end":121.97},{"sentences":[{"text":"Gotcha.","start":121.77,"end":122.25,"sentiment":"neutral","sentiment_score":-0.035601887851953506},{"text":"I I I so I sorry.","start":122.25,"end":123.92999,"sentiment":"neutral","sentiment_score":-0.07113066067298253},{"text":"I came wrongly to your account to 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by the way, you have any number, also, India number a contact number?","start":128.675,"end":138.135,"sentiment":"neutral","sentiment_score":0.013477247873587268}],"sentiment":"neutral","sentiment_score":0.013477247873587268,"channel":1,"num_words":14,"start":128.675,"end":138.135},{"sentences":[{"text":"Unfortunately, we do not have their customer support number also because we're not connected with them.","start":139.26,"end":147.2,"sentiment":"neutral","sentiment_score":-0.3191498778760433}],"sentiment":"neutral","sentiment_score":-0.3191498778760433,"channel":0,"num_words":16,"start":139.26,"end":147.2},{"sentences":[{"text":"No worries.","start":148.62,"end":149.18,"sentiment":"neutral","sentiment_score":0.015383131802082062},{"text":"Okay.","start":149.18,"end":149.58,"sentiment":"neutral","sentiment_score":0.08634322881698608},{"text":"Thank 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He explains that he has been in Australia for a few years and has not been able to get any OTP or signal on his Apple SIM. The agent informs him that Airtel is not able to resolve his account issues and suggests he contact Airtel directly."},"intents":{"segments":[{"text":"But I can, you know, access the account and things from here when I, you know, I put in my mobile for the my Australian SIM as well as this Apple, I can put it in my iPhone. So Okay.","start_word":55,"end_word":94,"intents":[{"intent":"Access account","confidence_score":0.7720087}]},{"text":"I can activate it, but now what happened is my account is due for annual I annually, I renew it. So annual renewal is on some '26 or something. I don't know. You can have a look. At the moment, I cannot getting any OTP or anything and not even I can see any signal in my that SIM. That is what that is that is why I called you. You got the point?","start_word":96,"end_word":169,"intents":[{"intent":"Reschedule account","confidence_score":0.013192918}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.15515156090259552},{"text":"Good morning. This is Marie from Airtel tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.4043735265731811},{"text":"Hi. My name is Koshi. Mhmm. I have a phone number. It is my Indian number, 799491 Mhmm. 8641. That is my mobile number Indian number. But I am at the moment in overseas. I am in Mhmm. Australia. But I can, you know, access the account and things from here when I, you know, I put in my mobile for the my Australian SIM as well as this Apple, I can put it in my iPhone. So Okay. Mhmm. I can activate it, but now what happened is my account is due for annual I annually, I renew it. So annual renewal is on some '26 or something. I don't know. You can have a look.","start_word":16,"end_word":132,"sentiment":"neutral","sentiment_score":0.004175684880465269},{"text":"At the moment, I cannot getting any OTP or anything and not even I can see any signal in my that SIM.","start_word":133,"end_word":154,"sentiment":"negative","sentiment_score":-0.39784008264541626},{"text":"That is what that is that is why I called you. You got the point? I see. Yeah. Thank you for telling me that since we are Airtel Australia, we only service Australian phone numbers.","start_word":155,"end_word":189,"sentiment":"neutral","sentiment_score":-0.10416899621486664},{"text":"Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Airtel India.","start_word":190,"end_word":207,"sentiment":"negative","sentiment_score":-0.42890697717666626},{"text":"So I suggest you contact them directly Oh, because they are the one who have your account because Airtel Australia is a different company. got gotcha. Mhmm. Gotcha. I I I so I sorry. I came wrongly to your account to so Yes. you No have worries. any by the way, you have any number, also, India number a contact number? Unfortunately, we do not have their customer support number also because we're not connected with them. No worries. Okay. Thank you.","start_word":208,"end_word":289,"sentiment":"neutral","sentiment_score":-0.1102961078286171}],"average":{"sentiment":"neutral","sentiment_score":-0.07115345551898786}}}}