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for calling The Waterco Group. Water, the liquid of life. For sales, please press 1. For warranty, press 2. For customer accounts and payment inquiries, press 3.\n\nFor account payables, supplier inquiries, press 4. For swim art, press 5. To speak to the switchboard, press 6. And to hear these options again, press star. Thank you for calling Waterco New South Wales.\n\nA capability of adapting its fiberglass filters to meet customer's specifications. So for a filter that's going to last, talk with the experts when we return. We can't get our hands down when talking about the superior glass Thank you for calling WaterCoast. This is Megan. Yep.\n\nI'll just pop you through. Might be a moment. Service. As there are no sharp edges, unlike crushed glass This is the mailbox of Marco Contreras. Please leave your message after the tone.\n\nFor further options after recording, press the hash key. To dial the person that you previously talked to Press 1.","paragraphs":[{"sentences":[{"text":"Thanks for calling The Waterco Group.","start":0.08,"end":2.1799998,"sentiment":"positive","sentiment_score":0.5169122616449991},{"text":"Water, the liquid of life.","start":2.48,"end":4.1,"sentiment":"positive","sentiment_score":0.3434806764125824},{"text":"For sales, please press 1.","start":4.24,"end":6.1,"sentiment":"neutral","sentiment_score":0.06310233399271965},{"text":"For warranty, press 2.","start":6.16,"end":7.7799997,"sentiment":"neutral","sentiment_score":0.055134259164333344},{"text":"For customer accounts and payment inquiries, press 3.","start":7.8399997,"end":10.98,"sentiment":"neutral","sentiment_score":0.04875688534229994}],"sentiment":"neutral","sentiment_score":0.20517788361757994,"num_words":28,"start":0.08,"end":10.98},{"sentences":[{"text":"For account payables, supplier inquiries, press 4.","start":11.04,"end":14.5,"sentiment":"neutral","sentiment_score":0.03692312618451459},{"text":"For swim art, press 5.","start":14.615,"end":16.395,"sentiment":"neutral","sentiment_score":0.04523488134145737},{"text":"To speak to the switchboard, press 6.","start":16.855,"end":19.035,"sentiment":"neutral","sentiment_score":0.04495398487363543},{"text":"And to hear these options again, press star.","start":19.255,"end":21.755,"sentiment":"neutral","sentiment_score":0.04944933298975229},{"text":"Thank you for calling Waterco New South Wales.","start":24.695,"end":27.435,"sentiment":"positive","sentiment_score":0.42960236221551895}],"sentiment":"neutral","sentiment_score":0.1323350784501859,"num_words":35,"start":11.04,"end":27.435},{"sentences":[{"text":"A capability of adapting its fiberglass filters to meet customer's specifications.","start":27.77,"end":31.87,"sentiment":"neutral","sentiment_score":0.2525544518774206},{"text":"So for a filter that's going to last, talk with the experts when we return.","start":32.97,"end":37.31,"sentiment":"neutral","sentiment_score":0.11908911367257437},{"text":"We can't get our hands down when talking about the superior glass Thank you for calling WaterCoast.","start":42.275,"end":49.255,"sentiment":"neutral","sentiment_score":-0.04562186493593104},{"text":"This is Megan.","start":49.315002,"end":50.135002,"sentiment":"neutral","sentiment_score":0.22485134998957315},{"text":"Yep.","start":61.29,"end":61.61,"sentiment":"neutral","sentiment_score":0.032903995364904404}],"sentiment":"neutral","sentiment_score":0.09566642589708592,"num_words":47,"start":27.77,"end":61.61},{"sentences":[{"text":"I'll just pop you through.","start":61.61,"end":62.41,"sentiment":"neutral","sentiment_score":0.05744855180382728},{"text":"Might be a moment.","start":62.41,"end":63.31,"sentiment":"neutral","sentiment_score":0.03412807546555996},{"text":"Service.","start":64.33,"end":64.83,"sentiment":"neutral","sentiment_score":0.07740377634763718},{"text":"As there are no sharp edges, unlike crushed glass This is the mailbox of Marco Contreras.","start":65.130005,"end":100.83501,"sentiment":"neutral","sentiment_score":-0.013849163427948952},{"text":"Please leave your message after the tone.","start":101.375,"end":103.475006,"sentiment":"neutral","sentiment_score":-0.028657795329179083}],"sentiment":"neutral","sentiment_score":0.0023929592447750497,"num_words":33,"start":61.61,"end":103.475006},{"sentences":[{"text":"For further options after recording, press the hash key.","start":103.775,"end":107.155,"sentiment":"neutral","sentiment_score":-0.005137404219971763},{"text":"To dial the person that you previously talked to Press 1.","start":107.295006,"end":111.315,"sentiment":"neutral","sentiment_score":-0.010435605760325085}],"sentiment":"neutral","sentiment_score":-0.00805141506716609,"num_words":20,"start":103.775,"end":111.315}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thanks for calling The Waterco Group. Water, the liquid of life. For sales, please press 1. For warranty, press 2. For customer accounts and payment inquiries, press 3.\n\nFor account payables, supplier inquiries, press 4. For swim art, press 5. To speak to the switchboard, press 6. And to hear these options again, press star. Thank you for calling Waterco New South Wales.\n\nA capability of adapting its fiberglass filters to meet customer's specifications. So for a filter that's going to last, talk with the experts when we return. We can't get our hands down when talking about the superior glass Thank you for calling WaterCoast. This is Megan.\n\nChannel 0: Yes, dear. Good morning. Can you help me out to transfer this call to Marco? Oh, I'm sorry. Yeah.\n\nMarco Contreras from IT.\n\nChannel 1: Yep. I'll just pop you through. Might be a moment.\n\nChannel 0: Thank you.\n\nChannel 1: Service. As there are no sharp edges, unlike crushed glass This is the mailbox of Marco Contreras. Please leave your message after the tone. For further options after recording, press the hash key. To dial the person that you previously talked to Press 1.","paragraphs":[{"sentences":[{"text":"Thanks for calling The Waterco Group.","start":0.08,"end":2.1799998,"sentiment":"positive","sentiment_score":0.5169122616449991},{"text":"Water, the liquid of life.","start":2.48,"end":4.1,"sentiment":"positive","sentiment_score":0.3434806764125824},{"text":"For sales, please press 1.","start":4.24,"end":6.1,"sentiment":"neutral","sentiment_score":0.06310233399271965},{"text":"For warranty, press 2.","start":6.16,"end":7.7799997,"sentiment":"neutral","sentiment_score":0.055134259164333344},{"text":"For customer accounts and payment inquiries, press 3.","start":7.8399997,"end":10.98,"sentiment":"neutral","sentiment_score":0.04875688534229994}],"sentiment":"neutral","sentiment_score":0.20517788361757994,"channel":1,"num_words":28,"start":0.08,"end":10.98},{"sentences":[{"text":"For account payables, supplier inquiries, press 4.","start":11.04,"end":14.5,"sentiment":"neutral","sentiment_score":0.03692312618451459},{"text":"For swim art, press 5.","start":14.615,"end":16.395,"sentiment":"neutral","sentiment_score":0.04523488134145737},{"text":"To speak to the switchboard, press 6.","start":16.855,"end":19.035,"sentiment":"neutral","sentiment_score":0.04495398487363543},{"text":"And to hear these options again, press star.","start":19.255,"end":21.755,"sentiment":"neutral","sentiment_score":0.04944933298975229},{"text":"Thank you for calling Waterco New South Wales.","start":24.695,"end":27.435,"sentiment":"positive","sentiment_score":0.42960236221551895}],"sentiment":"neutral","sentiment_score":0.1323350784501859,"channel":1,"num_words":35,"start":11.04,"end":27.435},{"sentences":[{"text":"A capability of adapting its fiberglass filters to meet customer's specifications.","start":27.77,"end":31.87,"sentiment":"neutral","sentiment_score":0.2525544518774206},{"text":"So for a filter that's going to last, talk with the experts when we return.","start":32.97,"end":37.31,"sentiment":"neutral","sentiment_score":0.11908911367257437},{"text":"We can't get our hands down when talking about the superior glass Thank you for calling WaterCoast.","start":42.275,"end":49.255,"sentiment":"neutral","sentiment_score":-0.04562186493593104},{"text":"This is Megan.","start":49.315002,"end":50.135002,"sentiment":"neutral","sentiment_score":0.22485134998957315}],"sentiment":"neutral","sentiment_score":0.097030826560829,"channel":1,"num_words":46,"start":27.77,"end":50.135002},{"sentences":[{"text":"Yes, dear.","start":51.515,"end":52.235,"sentiment":"neutral","sentiment_score":0.16618366539478302},{"text":"Good morning.","start":52.235,"end":52.795,"sentiment":"neutral","sentiment_score":0.30169661343097687},{"text":"Can you help me out to transfer this call to Marco?","start":52.795,"end":55.935,"sentiment":"neutral","sentiment_score":0.0855862366204912},{"text":"Oh, I'm sorry.","start":56.390003,"end":57.27,"sentiment":"neutral","sentiment_score":-0.09570856640736262},{"text":"Yeah.","start":57.27,"end":57.77,"sentiment":"neutral","sentiment_score":-0.03873279690742493}],"sentiment":"neutral","sentiment_score":0.08165003496565316,"channel":0,"num_words":19,"start":51.515,"end":57.77},{"sentences":[{"text":"Marco Contreras from IT.","start":57.91,"end":60.25,"sentiment":"neutral","sentiment_score":0.0028050807304680347}],"sentiment":"neutral","sentiment_score":0.0028050807304680347,"channel":0,"num_words":4,"start":57.91,"end":60.25},{"sentences":[{"text":"Yep.","start":61.29,"end":61.61,"sentiment":"neutral","sentiment_score":0.032903995364904404},{"text":"I'll just pop you through.","start":61.61,"end":62.41,"sentiment":"neutral","sentiment_score":0.05744855180382728},{"text":"Might be a moment.","start":62.41,"end":63.31,"sentiment":"neutral","sentiment_score":0.03412807546555996}],"sentiment":"neutral","sentiment_score":0.045665905624628064,"channel":1,"num_words":10,"start":61.29,"end":63.31},{"sentences":[{"text":"Thank you.","start":63.83,"end":64.65,"sentiment":"neutral","sentiment_score":0.2721252888441086}],"sentiment":"neutral","sentiment_score":0.2721252888441086,"channel":0,"num_words":2,"start":63.83,"end":64.65},{"sentences":[{"text":"Service.","start":64.33,"end":64.83,"sentiment":"neutral","sentiment_score":0.07740377634763718},{"text":"As there are no sharp edges, unlike crushed glass This is the mailbox of Marco Contreras.","start":65.130005,"end":100.83501,"sentiment":"neutral","sentiment_score":-0.013849163427948952},{"text":"Please leave your message after the tone.","start":101.375,"end":103.475006,"sentiment":"neutral","sentiment_score":-0.028657795329179083},{"text":"For further options after recording, press the hash key.","start":103.775,"end":107.155,"sentiment":"neutral","sentiment_score":-0.005137404219971763},{"text":"To dial the person that you previously talked to Press 1.","start":107.295006,"end":111.315,"sentiment":"neutral","sentiment_score":-0.010435605760325085}],"sentiment":"neutral","sentiment_score":-0.011495811526070942,"channel":1,"num_words":44,"start":64.33,"end":111.315}]},"summary":{"result":"success","short":"The Waterco Group provides a menu of options for callers to direct their inquiry. They also mention a capability to adjust their fiberglass filters to meet customer specifications. The caller is directed to the transfer to Marco Contreras by an automated message and given options for further options after recording."},"intents":{"segments":[{"text":"Can you help me out to transfer this call to Marco?","start_word":113,"end_word":123,"intents":[{"intent":"Transfer call","confidence_score":0.09765461}]},{"text":"Please leave your message after the tone.","start_word":161,"end_word":167,"intents":[{"intent":"Leave message","confidence_score":0.4849994}]}]},"sentiments":{"segments":[{"text":"Thanks for calling The Waterco Group. Water, the liquid of life.","start_word":0,"end_word":10,"sentiment":"positive","sentiment_score":0.4365719556808472},{"text":"For sales, please press 1. For warranty, press 2. For customer accounts and payment inquiries, press 3. For account payables, supplier inquiries, press 4. For swim art, press 5. To speak to the switchboard, press 6. And to hear these options again, press star.","start_word":11,"end_word":54,"sentiment":"neutral","sentiment_score":0.04783065989613533},{"text":"Thank you for calling Waterco New South Wales.","start_word":55,"end_word":62,"sentiment":"positive","sentiment_score":0.4231837391853333},{"text":"A capability of adapting its fiberglass filters to meet customer's specifications. So for a filter that's going to last, talk with the experts when we return. We can't get our hands down when talking about the superior glass Thank you for calling WaterCoast. This is Megan. Yes, dear. Good morning. Can you help me out to transfer this call to Marco? Oh, I'm sorry. Yeah. Marco Contreras from IT. Yep. I'll just pop you through. Might be a moment. Thank you. Service. As there are no sharp edges, unlike crushed glass This is the mailbox of Marco Contreras. Please leave your message after the tone. For further options after recording, press the hash key. To dial the person that you previously talked to Press 1.","start_word":63,"end_word":187,"sentiment":"neutral","sentiment_score":0.06514403223991394}],"average":{"sentiment":"neutral","sentiment_score":0.09742584378700556}}}}