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Yeah. Okay. Mhmm. Okay. May I ask the full address, please, for me to check? Five slash two two two. Mhmm. Lasher Road? Mhmm. Is it a Cordon, Vic 3136? Mhmm. Unit 5 Slash 54 Lotter Road. Okay. Is it okay if I put you know? Let me just check the address. Okay. So it's Unit Unit 5 Slash 222? Mhmm. Okay. Cordon Vic 3136? Okay. Is it okay if I put you on hold? Let me just check the address. Hello? Yes. Thank you for waiting. So upon checking, we we saw the history of this address. So we are also the provider of this address. So if you decide to proceed with Airtel, you can place the order via our website. So other website yeah. Sure. Please visit airtel.net.au. And it's supposed to be on the customer's end. Mhmm. Yeah. Because you'll search the website. Mhmm. Please go to the networks. Can you see the networks? Okay. Did you search the airtel. Net .a u? Mhmm. I'll just message to you right now via SMS the website for you to just click it instead. Hang on. I'll send to you the website right now, the link to this number. Okay. Hang on. Have you received it? Just sent it now. Okay. Okay. Let me send it again. Hang on. Yeah. So once you're on the website, you will see the available plans that we have. And Mhmm. And you mentioned earlier that there's already a router. Is it the same one here in the in the picture? Okay. So instead of buying a new one, we can use that one. You just have to configure it. We'll send an email instruction if ever on how to configure it. Mhmm. Then you also see the contracts available. So, yeah, so once you click the plan, just scroll down, then you'll see the contract. Select your Linham Networks contract. Then at the bottom. Mhmm. Yes. That means bring your own modem. So since you already have the router, no need for you to get a new one as long as it's working. So for the upfront payment, you'll just have to pay the plan you selected and the contract term. 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Good morning. This is Maureen from Airtel tech support. How can I assist you today? Yes.\n\nI'm here. Mhmm. Mhmm. Sorry. Hello?\n\nYes. Can you hear me? Sorry. I cannot hear you that well. Mhmm.\n\nYeah. Okay. Mhmm. Okay. May I ask the full address, please, for me to check?\n\nFive slash two two two. Mhmm. Lasher Road? Mhmm. Is it a Cordon, Vic 3136?\n\nMhmm. Unit 5 Slash 54 Lotter Road. Okay. Is it okay if I put you know? Let me just check the address.\n\nOkay. So it's Unit Unit 5 Slash 222? Mhmm. Okay. Cordon Vic 3136?\n\nOkay. Is it okay if I put you on hold? Let me just check the address. Hello? Yes.\n\nThank you for waiting. So upon checking, we we saw the history of this address. So we are also the provider of this address. So if you decide to proceed with Airtel, you can place the order via our website. So other website yeah.\n\nSure. Please visit airtel.net.au. And it's supposed to be on the customer's end. Mhmm. Yeah.\n\nBecause you'll search the website. Mhmm. Please go to the networks. Can you see the networks? Okay.\n\nDid you search the airtel. Net .a u? Mhmm. I'll just message to you right now via SMS the website for you to just click it instead. Hang on.\n\nI'll send to you the website right now, the link to this number. Okay. Hang on. Have you received it? Just sent it now.\n\nOkay. Okay. Let me send it again. Hang on. Yeah.\n\nSo once you're on the website, you will see the available plans that we have. And Mhmm. And you mentioned earlier that there's already a router. Is it the same one here in the in the picture? Okay.\n\nSo instead of buying a new one, we can use that one. You just have to configure it. We'll send an email instruction if ever on how to configure it. Mhmm. Then you also see the contracts available.\n\nSo, yeah, so once you click the plan, just scroll down, then you'll see the contract. Select your Linham Networks contract. Then at the bottom. Mhmm. Yes.\n\nThat means bring your own modem. So since you already have the router, no need for you to get a new one as long as it's working. So for the upfront payment, you'll just have to pay the plan you selected and the contract term. 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waiting.","start":195.545,"end":196.505,"sentiment":"neutral","sentiment_score":0.2713325172662735},{"text":"So upon checking, we we saw the history of this address.","start":196.505,"end":203.25,"sentiment":"neutral","sentiment_score":0.12503632022575897},{"text":"So we are also the provider of this address.","start":203.31,"end":205.97,"sentiment":"neutral","sentiment_score":0.14538198378351},{"text":"So if you decide to proceed with Airtel, you can place the order via our website.","start":207.31,"end":213.565,"sentiment":"neutral","sentiment_score":0.1582901724614203},{"text":"So other website yeah.","start":213.625,"end":218.345,"sentiment":"neutral","sentiment_score":0.10442954674363136}],"sentiment":"neutral","sentiment_score":0.1527165543626655,"num_words":44,"start":195.545,"end":218.345},{"sentences":[{"text":"Sure.","start":218.345,"end":218.845,"sentiment":"neutral","sentiment_score":0.14595258235931396},{"text":"Please visit airtel.net.au.","start":219.225,"end":223.165,"sentiment":"neutral","sentiment_score":0.026833352943261463},{"text":"And it's supposed to be on the customer's end.","start":233.36,"end":236.42001,"sentiment":"neutral","sentiment_score":-0.027772887506418757},{"text":"Mhmm.","start":238.425,"end":238.925,"sentiment":"neutral","sentiment_score":-0.2459867000579834},{"text":"Yeah.","start":243.705,"end":244.205,"sentiment":"neutral","sentiment_score":0.005963791161775589}],"sentiment":"neutral","sentiment_score":-0.01756841701765855,"num_words":15,"start":218.345,"end":244.205},{"sentences":[{"text":"Because you'll search the website.","start":244.345,"end":248.125,"sentiment":"neutral","sentiment_score":-0.0045985722914338115},{"text":"Mhmm.","start":248.505,"end":249.005,"sentiment":"neutral","sentiment_score":-0.01914830133318901},{"text":"Please go to the networks.","start":250.65,"end":251.93,"sentiment":"neutral","sentiment_score":-0.014555693231523037},{"text":"Can you see the networks?","start":251.93,"end":253.06999,"sentiment":"neutral","sentiment_score":-0.012942974641919135},{"text":"Okay.","start":263.54498,"end":264.04498,"sentiment":"neutral","sentiment_score":-0.03496071696281433}],"sentiment":"neutral","sentiment_score":-0.012623248183551957,"num_words":17,"start":244.345,"end":264.04498},{"sentences":[{"text":"Did you search the airtel.","start":264.185,"end":266.585,"sentiment":"neutral","sentiment_score":-0.012569623067975044},{"text":"Net .a u?","start":266.585,"end":268.125,"sentiment":"neutral","sentiment_score":0.004418101045303047},{"text":"Mhmm.","start":276.82498,"end":276.985,"sentiment":"neutral","sentiment_score":0.009878628887236118},{"text":"I'll just message to you right now via SMS the website for you to just click it instead.","start":276.985,"end":285.46002,"sentiment":"neutral","sentiment_score":0.054660333837899894},{"text":"Hang on.","start":286.64,"end":287.46002,"sentiment":"neutral","sentiment_score":0.013018895871937275}],"sentiment":"neutral","sentiment_score":0.03345546956928768,"num_words":29,"start":264.185,"end":287.46002},{"sentences":[{"text":"I'll send to you the website right now, the link to this number.","start":289.28003,"end":294.595,"sentiment":"neutral","sentiment_score":0.05427556141064717},{"text":"Okay.","start":296.255,"end":296.495,"sentiment":"neutral","sentiment_score":0.03895203769207001},{"text":"Hang on.","start":296.495,"end":297.235,"sentiment":"neutral","sentiment_score":0.019058306701481342},{"text":"Have you received it?","start":307.1,"end":308.30002,"sentiment":"neutral","sentiment_score":-0.055142709985375404},{"text":"Just sent it now.","start":308.30002,"end":309.84,"sentiment":"neutral","sentiment_score":-0.03751957882195711}],"sentiment":"neutral","sentiment_score":0.017166741425171494,"num_words":24,"start":289.28003,"end":309.84},{"sentences":[{"text":"Okay.","start":313.1,"end":313.6,"sentiment":"neutral","sentiment_score":-0.10290711373090744},{"text":"Okay.","start":345.65503,"end":346.05502,"sentiment":"neutral","sentiment_score":-0.08507075160741806},{"text":"Let me send it again.","start":346.05502,"end":347.33502,"sentiment":"neutral","sentiment_score":-0.046872055530548094},{"text":"Hang on.","start":347.33502,"end":348.075,"sentiment":"neutral","sentiment_score":-0.020475934259593487},{"text":"Yeah.","start":375.345,"end":375.665,"sentiment":"neutral","sentiment_score":0.036504119634628296}],"sentiment":"neutral","sentiment_score":-0.04267858918756247,"num_words":10,"start":313.1,"end":375.665},{"sentences":[{"text":"So once you're on the website, you will see the available plans that we have.","start":375.665,"end":380.565,"sentiment":"neutral","sentiment_score":0.06476426472266515},{"text":"And Mhmm.","start":382.30502,"end":383.695,"sentiment":"neutral","sentiment_score":-0.02003476256504655},{"text":"And you mentioned earlier that there's already a router.","start":384.13998,"end":387.98,"sentiment":"neutral","sentiment_score":0.03563161380589008},{"text":"Is it the same one here in the in the picture?","start":387.98,"end":392.88,"sentiment":"neutral","sentiment_score":0.04201154427772218},{"text":"Okay.","start":395.1,"end":395.58,"sentiment":"neutral","sentiment_score":0.1212153062224388}],"sentiment":"neutral","sentiment_score":0.04830055955895468,"num_words":38,"start":375.665,"end":395.58},{"sentences":[{"text":"So instead of buying a new one, we can use that one.","start":395.58,"end":401.43503,"sentiment":"neutral","sentiment_score":0.18628607193628946},{"text":"You just have to configure it.","start":401.43503,"end":402.95502,"sentiment":"neutral","sentiment_score":0.19275125116109848},{"text":"We'll send an email instruction if ever on how to configure it.","start":402.95502,"end":406.89502,"sentiment":"neutral","sentiment_score":0.11282704522212346},{"text":"Mhmm.","start":408.55502,"end":409.05502,"sentiment":"neutral","sentiment_score":-0.00588650070130825},{"text":"Then you also see the contracts available.","start":416.85,"end":419.99,"sentiment":"neutral","sentiment_score":-0.0385455350790705}],"sentiment":"neutral","sentiment_score":0.11763578070033538,"num_words":38,"start":395.58,"end":419.99},{"sentences":[{"text":"So, yeah, so once you click the plan, just scroll down, then you'll see the contract.","start":432.775,"end":439.5,"sentiment":"neutral","sentiment_score":0.014048817392904311},{"text":"Select your Linham Networks contract.","start":442.04,"end":444.22,"sentiment":"neutral","sentiment_score":0.03060176335275173},{"text":"Then at the bottom.","start":466.49002,"end":468.35,"sentiment":"neutral","sentiment_score":0.018829214619472623},{"text":"Mhmm.","start":468.49002,"end":468.99002,"sentiment":"neutral","sentiment_score":0.01196129061281681},{"text":"Yes.","start":473.05002,"end":473.37003,"sentiment":"neutral","sentiment_score":0.06413185596466064}],"sentiment":"neutral","sentiment_score":0.019599996300207242,"num_words":27,"start":432.775,"end":473.37003},{"sentences":[{"text":"That means bring your own modem.","start":473.37003,"end":475.63,"sentiment":"neutral","sentiment_score":0.09384532024463017},{"text":"So since you already have the router, no need for you to get a new one as long as it's working.","start":475.93002,"end":482.565,"sentiment":"neutral","sentiment_score":0.04502450160327412},{"text":"So for the upfront payment, you'll just have to pay the plan you selected and the contract term.","start":488.305,"end":499.46,"sentiment":"neutral","sentiment_score":0.02397397357142634},{"text":"You'll see it at your order summary at the bottom.","start":499.46,"end":502.52002,"sentiment":"neutral","sentiment_score":-0.00011989129707217217}],"sentiment":"neutral","sentiment_score":0.03525307393548163,"num_words":55,"start":473.37003,"end":502.52002}]}}]},{"alternatives":[{"transcript":"Hi. How are you going? I'm just wanting to connect the Internet to my apartment that I've just moved to, and the last people that were in here have left the modem there when they left the apartment. So I was hoping it's gonna be easy to disconnect it. Hello? Just saying that the last people I've just moved into my new apartment, the last people that were in the apartment have left their modem here as well. 5 Slash 222 Lusher Road. Yes. L U S H E R. Yes. Yes. No. No. No. No. No. No. Unit 222 Slash 5. The the house the house the the house number is 222. Yes. Yes. Hello? Can you help me do it over the phone so it's easier? Sorry. I'm just I'm yeah. Can't you do it from your end? Okay. Sorry. I'm just moving, and I'm like, I don't really have much time. Okay. So do I go Wi Fi? Yeah. I searched it. Do I go Wi Fi? No. So it says Wi Fi post pay no. There's no network. Yes. Yes. On on Airtel. Airtel Inn. Yep. Pardon? Yep. Yep. Daddy, Tanya will take you in. Why? Because mommy's gotta do the Internet. No. Might take a second. Yeah. The at day care, Bubba. Nothing's come through. Yeah. I don't know. I'll go in. It hasn't come through. Yes. I got it. Yes, Teddy. Yeah. Okay. Well, you gotta gotta go to daycare first. Yeah. It's just loading. Yes. Yes. Okay. Oh my god. It won't let me click on it. Oh my god. Can't be bothered with this. But yeah. It's just not letting me click on it. Like, I've just I've just clicked on it, and it's just not letting me. It's just going down and saying build your own, and why why do I wanna build my own? I don't wanna build my own. Five 5689. Yep. Okay. I'm just 564? 89. Press the hash. Does b does BYO modem zero mean no modem? Okay. So why do I have to pay a 100 why do I have to pay why do I have to pay a $114 today? Do I have to? Yep. Oh my god. Oh my god. You're you're not really helping. Can you just do it for me? Like, I'm stressed out. It would be so much easier if you could just help me with 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Good morning. This is Maureen from Airtel tech support. How can I\n\nChannel 1: Hi.\n\nChannel 0: assist\n\nChannel 1: How\n\nChannel 0: you\n\nChannel 1: are you\n\nChannel 0: today?\n\nChannel 1: going? I'm just\n\nChannel 0: Yes.\n\nChannel 1: wanting to\n\nChannel 0: I'm\n\nChannel 1: connect\n\nChannel 0: here.\n\nChannel 1: the Internet to my apartment that I've just moved to, and the last\n\nChannel 0: Mhmm.\n\nChannel 1: people that were in\n\nChannel 0: Mhmm.\n\nChannel 1: here have left the modem there when they left the apartment. So I was hoping it's gonna be easy to disconnect it. Hello?\n\nChannel 0: Sorry. Hello? Yes. Can you hear me? Sorry.\n\nI cannot hear you that well.\n\nChannel 1: Just saying that the last people I've\n\nChannel 0: Mhmm.\n\nChannel 1: just moved into my new apartment, the last people\n\nChannel 0: Yeah.\n\nChannel 1: that were\n\nChannel 0: Okay.\n\nChannel 1: in the apartment have left their modem here as well.\n\nChannel 0: Mhmm. Okay. May I ask the full address, please, for me to check?\n\nChannel 1: 5 Slash 222\n\nChannel 0: Five slash two two two. Mhmm.\n\nChannel 1: Lusher Road.\n\nChannel 0: Lasher Road?\n\nChannel 1: Yes.\n\nChannel 0: Mhmm.\n\nChannel 1: L U S H E R.\n\nChannel 0: Is it a Cordon, Vic\n\nChannel 1: Yes.\n\nChannel 0: 3136? Mhmm.\n\nChannel 1: Yes.\n\nChannel 0: Unit 5 Slash 54 Lotter Road. Okay. Is it okay if I put you know? Let me\n\nChannel 1: No.\n\nChannel 0: just check\n\nChannel 1: No.\n\nChannel 0: the\n\nChannel 1: No.\n\nChannel 0: address.\n\nChannel 1: No. No. No. Unit 222 Slash 5.\n\nChannel 0: Okay. So it's Unit Unit 5\n\nChannel 1: The the house\n\nChannel 0: Slash\n\nChannel 1: the\n\nChannel 0: 222?\n\nChannel 1: house the the house number is 222.\n\nChannel 0: Mhmm.\n\nChannel 1: Yes.\n\nChannel 0: Okay. Cordon Vic 3136?\n\nChannel 1: Yes.\n\nChannel 0: Okay. Is it okay if I put you on hold? Let me just check the address. Hello?\n\nChannel 1: Hello?\n\nChannel 0: Yes. Thank you for waiting. So upon checking, we we saw the history of this address. So we are also the provider of this address. So if you decide to proceed with Airtel, you can place the order via our website.\n\nSo\n\nChannel 1: Can\n\nChannel 0: other\n\nChannel 1: you help\n\nChannel 0: website\n\nChannel 1: me do it over the phone so it's easier?\n\nChannel 0: yeah. Sure. Please visit\n\nChannel 1: Sorry. I'm just\n\nChannel 0: airtel.net.au.\n\nChannel 1: I'm yeah. Can't you do it from your end?\n\nChannel 0: And it's supposed to be on the customer's end.\n\nChannel 1: Okay. Sorry. I'm just moving,\n\nChannel 0: Mhmm.\n\nChannel 1: and I'm like, I don't really have much time. Okay. So do I go Wi Fi?\n\nChannel 0: Yeah. Because you'll search the\n\nChannel 1: Yeah. I searched it.\n\nChannel 0: website.\n\nChannel 1: Do I go Wi Fi?\n\nChannel 0: Mhmm. Please go to the networks. Can you see the networks?\n\nChannel 1: No. So it says Wi Fi post pay no. There's no network.\n\nChannel 0: Okay. Did you search the airtel.\n\nChannel 1: Yes.\n\nChannel 0: Net\n\nChannel 1: Yes.\n\nChannel 0: .a\n\nChannel 1: On\n\nChannel 0: u?\n\nChannel 1: on Airtel. Airtel Inn.\n\nChannel 0: Mhmm. I'll just message to you right now via SMS the website\n\nChannel 1: Yep.\n\nChannel 0: for you to just click it instead. Hang\n\nChannel 1: Pardon?\n\nChannel 0: on. I'll send to you the website right now, the link\n\nChannel 1: Yep.\n\nChannel 0: to this number.\n\nChannel 1: Yep.\n\nChannel 0: Okay. Hang on.\n\nChannel 1: Daddy, Tanya will take you in. Why? Because mommy's gotta do the Internet.\n\nChannel 0: Have you received it? Just sent it now.\n\nChannel 1: No. Might take a second.\n\nChannel 0: Okay.\n\nChannel 1: Yeah. The at day care, Bubba. Nothing's come through. Yeah. I don't know.\n\nI'll go in. It hasn't come through.\n\nChannel 0: Okay. Let me send it again. Hang on.\n\nChannel 1: Yes. I got it. Yes, Teddy. Yeah. Okay.\n\nWell, you gotta gotta go to daycare first.\n\nChannel 0: Yeah. So once you're on the website, you will see the available plans that we have.\n\nChannel 1: Yeah. It's just loading.\n\nChannel 0: And Mhmm. And you mentioned earlier that there's already a router. Is it the same one here in the\n\nChannel 1: Yes.\n\nChannel 0: in the picture?\n\nChannel 1: Yes.\n\nChannel 0: Okay. So instead of buying a new one, we can use that one. You just have to configure it. We'll send an email instruction if ever on how to configure it.\n\nChannel 1: Okay.\n\nChannel 0: Mhmm.\n\nChannel 1: Oh my god. It won't let me click on it. Oh my god. Can't be bothered with this.\n\nChannel 0: Then you also see the contracts available.\n\nChannel 1: But yeah. It's just not letting me click on it. Like, I've just I've just clicked on it, and it's just not letting me. It's just going down and saying build your own, and why why do I wanna build my own? I don't wanna build my own.\n\nChannel 0: So, yeah, so once you click the plan, just scroll down, then you'll see\n\nChannel 1: Five\n\nChannel 0: the contract.\n\nChannel 1: 5689.\n\nChannel 0: Select your Linham Networks contract.\n\nChannel 1: Yep. Okay. I'm just 564? 89. Press the hash.\n\nChannel 0: Then at\n\nChannel 1: Does b\n\nChannel 0: the bottom.\n\nChannel 1: does BYO\n\nChannel 0: Mhmm.\n\nChannel 1: modem zero mean no modem?\n\nChannel 0: Yes. That means bring your own modem. So since\n\nChannel 1: Okay.\n\nChannel 0: you already have the router, no need for you to get a new one\n\nChannel 1: So\n\nChannel 0: as\n\nChannel 1: why do\n\nChannel 0: long\n\nChannel 1: I have\n\nChannel 0: as\n\nChannel 1: to pay a\n\nChannel 0: it's\n\nChannel 1: 100\n\nChannel 0: working.\n\nChannel 1: why do I have to pay why do I have to pay a $114 today? 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The representative asks for the address and explains that they are the provider of the address. The customer is confused about the address and the representative explains that they can place the order via the website and that they can configure the modem through the website. The customer expresses frustration and asks the representative to help them with it."},"intents":{"segments":[{"text":"connect the Internet to my apartment that I've just moved to, and the last Mhmm. people that were in Mhmm. here have left the modem there when they left the apartment. So I was hoping it's gonna be easy to disconnect it. Hello? Sorry.","start_word":28,"end_word":71,"intents":[{"intent":"Connect internet","confidence_score":0.10493082}]},{"text":"So Can other you help website me do it over the phone so it's easier? yeah. Sure.","start_word":276,"end_word":292,"intents":[{"intent":"Help website","confidence_score":0.17501277}]},{"text":"I'm just airtel.net.au. I'm yeah.","start_word":295,"end_word":299,"intents":[{"intent":"Search airtel.net","confidence_score":0.05547822}]},{"text":"I'll send to you the website right now, the link Yep. to this number. Yep.","start_word":415,"end_word":429,"intents":[{"intent":"Send website","confidence_score":0.28353125},{"intent":"Send website","confidence_score":0.1262078}]},{"text":"So once you're on the website, you will see the available plans that we have. Yeah.","start_word":505,"end_word":520,"intents":[{"intent":"Check availability","confidence_score":0.05438198},{"intent":"Obtain plans","confidence_score":0.0017713943}]},{"text":"So instead of buying a new one, we can use that one. You just have to configure it. We'll send an email instruction if ever on how to configure it. Okay.","start_word":549,"end_word":579,"intents":[{"intent":"Request assistance with router configuration","confidence_score":0.0059266356}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.22832512855529785},{"text":"Good morning. This is Maureen from Airtel tech support. How can I Hi. assist How you are today?","start_word":1,"end_word":18,"sentiment":"positive","sentiment_score":0.4332808554172516},{"text":"you going? I'm just Yes. wanting I'm to here. connect the Internet to my apartment that I've just moved to, and the last Mhmm. people that were in Mhmm. here have left the modem there when they left the apartment. So I was hoping it's gonna be easy to disconnect it. Hello? Sorry. Hello? Yes. Can you hear me? Sorry. I cannot hear you that well. Just saying that the last people I've Mhmm. just moved into my new apartment, the last people Yeah. that were Okay. in the apartment have left their modem here as well. Mhmm. Okay. May I ask the full address, please, for me to check? 5 Slash 222 Five slash two two two. Mhmm. Lusher Road. Lasher Road? Yes. Mhmm. L U S H E R. Is it a Cordon, Vic Yes. 3136? Mhmm. Yes. Unit 5 Slash 54 Lotter Road. Okay. Is it okay if I put you know? Let me No. just check No. the No. address. No. No. No. Unit 222 Slash 5. Okay. So it's Unit Unit 5 The the house Slash the 222? house the the house number is 222. Mhmm. Yes. Okay. Cordon Vic 3136? Yes. Okay. Is it okay if I put you on hold? Let me just check the address. Hello? Hello? Yes. Thank you for waiting. So upon checking, we we saw the history of this address. So we are also the provider of this address. So if you decide to proceed with Airtel, you can place the order via our website. So Can other you help website me do it over the phone so it's easier? yeah. Sure. Please visit Sorry. I'm just airtel.net.au. I'm yeah. Can't you do it from your end? And it's supposed to be on the customer's end. Okay. Sorry. I'm just moving, Mhmm.","start_word":19,"end_word":321,"sentiment":"neutral","sentiment_score":-0.004699433929357592},{"text":"and I'm like, I don't really have much time.","start_word":322,"end_word":330,"sentiment":"negative","sentiment_score":-0.39287206530570984},{"text":"Okay. So do I go Wi Fi? Yeah. Because you'll search the Yeah. I searched website. it. Do I go Wi Fi? Mhmm. Please go to the networks. Can you see the networks? No. So it says Wi Fi post pay no. There's no network. Okay. Did you search the airtel. Yes. Net Yes. .a On u? on Airtel. Airtel Inn. Mhmm. I'll just message to you right now via SMS the website Yep. for you to just click it instead. Hang Pardon? on. I'll send to you the website right now, the link Yep. to this number. Yep. Okay. Hang on. Daddy, Tanya will take you in. Why? Because mommy's gotta do the Internet. Have you received it? Just sent it now. No. Might take a second. Okay. Yeah. The at day care, Bubba.","start_word":331,"end_word":465,"sentiment":"neutral","sentiment_score":-0.03535059466958046},{"text":"Nothing's come through.","start_word":466,"end_word":468,"sentiment":"negative","sentiment_score":-0.3374411463737488},{"text":"Yeah. I don't know. I'll go in. It hasn't come through. Okay. Let me send it again. Hang on. Yes. I got it. Yes, Teddy. Yeah. Okay. Well, you gotta gotta go to daycare first. Yeah. So once you're on the website, you will see the available plans that we have. Yeah. It's just loading. And Mhmm. And you mentioned earlier that there's already a router. Is it the same one here in the Yes. in the picture? Yes. Okay. So instead of buying a new one, we can use that one. You just have to configure it. We'll send an email instruction if ever on how to configure it. Okay. Mhmm.","start_word":469,"end_word":580,"sentiment":"neutral","sentiment_score":0.023698987838413035},{"text":"Oh my god. It won't let me click on it. Oh my god. Can't be bothered with this.","start_word":581,"end_word":598,"sentiment":"negative","sentiment_score":-0.44401779770851135},{"text":"Then you also see the contracts available. But yeah.","start_word":599,"end_word":607,"sentiment":"neutral","sentiment_score":-0.06268146634101868},{"text":"It's just not letting me click on it. Like, I've just I've just clicked on it, and it's just not letting me. It's just going down and saying build your own, and why why do I wanna build my own? I don't wanna build my own.","start_word":608,"end_word":653,"sentiment":"negative","sentiment_score":-0.398686945438385},{"text":"So, yeah, so once you click the plan, just scroll down, then you'll see Five the contract. 5689. Select your Linham Networks contract. Yep. Okay. I'm just 564? 89. Press the hash. Then at Does the b bottom. does BYO Mhmm. modem zero mean no modem? Yes. That means bring your own modem. So since Okay. you already have the router, no need for you to get a new one So as why do long I have as to pay a it's 100 working. why do I have to pay why do I have to pay a $114 today? Do I have to? So for the upfront payment, you'll just have to pay the plan you selected and Yep. the contract Oh my god. term. You'll see it at your order summary at the bottom.","start_word":654,"end_word":788,"sentiment":"neutral","sentiment_score":-0.004706627689301968},{"text":"Oh my god. You're you're not really helping. Can you just do it for me? Like, I'm stressed out.","start_word":789,"end_word":807,"sentiment":"negative","sentiment_score":-0.5577718615531921},{"text":"It would be so much easier if you could just help me with it.","start_word":808,"end_word":821,"sentiment":"positive","sentiment_score":0.44985538721084595}],"average":{"sentiment":"neutral","sentiment_score":-0.0436882838017523}}}}