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Okay. So, basically, our activation process for service should be through online. You just need to select which plan you would like and which network. Have you already checked our airtel.net.au? Okay. Mm-mm. Yeah. For the free trial, that's included for the free month. Because currently, we're have we're providing a free month service once you sign up for any contract, which is six month, twelve month, and twenty four month along with the free router and the discounted prices. Mhmm. Yeah. Are you which contract are you opting to have with your plan? Six months, twelve months, twenty four months? One year. So twelve month. So, technically, under twelve month contract, that's for zero connection fee, and then you will be receiving a router, free router, and then with the discounted and a month free. So since you are eligible to get a free router, you have to pay for the shipping. You have an option. Once you go through to your checkout process, you have an option to have it delivered via standard, which is within four days, that is $20, or by express, which is $30, within one day. Or one day, you will receive the router. Yeah. Then it the router, it's already pre provisioned. So once you got it, it's typically plug in and play. You don't need to configure it. Yeah. And please ensure to include your unit number if once you are putting your address. Okay? Yes. Please complete your order through the site. And then if you would like to check further details, you will be also have this access to the critical information summary about the contract agreement, like the payable fees, if you terminate the contract early, something like that. It's all from our site for your reference. Alright. You're welcome. We are delighted to have you with us. And if you do have any further questions, please don't hesitate to give us a call. We are open Monday to Friday until 6PM. Okay? Alright. Thank you so much. You do have a great day, and be safe. 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How may I help you today? Oh, sure. I'll be more than happy to assist you today. Have you already processed your order, or this this the first time that you called Airtel?\n\nOkay. So, basically, our activation process for service should be through online. You just need to select which plan you would like and which network. Have you already checked our airtel.net.au? Okay.\n\nMm-mm. Yeah. For the free trial, that's included for the free month. Because currently, we're have we're providing a free month service once you sign up for any contract, which is six month, twelve month, and twenty four month along with the free router and the discounted prices. Mhmm.\n\nYeah. Are you which contract are you opting to have with your plan? Six months, twelve months, twenty four months? One year. So twelve month.\n\nSo, technically, under twelve month contract, that's for zero connection fee, and then you will be receiving a router, free router, and then with the discounted and a month free. 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How may I help you today?\n\nChannel 1: Hello? I want to connect my service.\n\nChannel 0: Oh, sure. I'll be more than happy to assist you today. Have you already processed your order, or this this the first time that you called Airtel?\n\nChannel 1: It's the first time.\n\nChannel 0: Okay. So, basically, our activation process for service should be through online. You just need to select which plan you would like and which network. Have you already checked our airtel.net.au?\n\nChannel 1: Yes. Yes. Just let me check because now it's loading.\n\nChannel 0: Okay.\n\nChannel 1: What happened? Okay. I have here one that is Supa Network that\n\nChannel 0: Mm-mm.\n\nChannel 1: I was told by the administration. And it says one month free Internet. Okay. Okay. And it also says that I can try three days pretrial.\n\nIs is it right?\n\nChannel 0: Yeah. For the free trial, that's included for the free month. Because currently, we're have we're providing a free month service once you sign up for any contract, which is six month, twelve month, and twenty four month along with the free router and the discounted prices.\n\nChannel 1: Okay. Great. Great. So it's loading. What happened?\n\nChannel 0: Mhmm.\n\nChannel 1: Okay. Yeah. So I have here my address. It says, like, Willard Plant, and I have, like okay.\n\nChannel 0: Yeah. Are you\n\nChannel 1: 50.\n\nChannel 0: which contract are you opting to have with your plan? Six months, twelve months, twenty four\n\nChannel 1: Well, I would say one year.\n\nChannel 0: months? One year. So twelve month. So, technically, under twelve month contract, that's for zero connection fee, and then you will be receiving a router, free router, and then with the discounted and a month free. So since you are eligible to get a free router, you have to pay for the shipping.\n\nYou have an option. Once you go through to your checkout process, you have an option to have it delivered via standard, which is within four days, that is $20, or by express, which is $30, within one day. Or one day, you will receive the router.\n\nChannel 1: Okay. Yeah. It says that okay. Yes. 20 for\n\nChannel 0: Yeah.\n\nChannel 1: delivery. Okay.\n\nChannel 0: Then\n\nChannel 1: Great.\n\nChannel 0: it the router, it's already pre provisioned. So once you got it, it's typically plug in and play. You don't\n\nChannel 1: Okay.\n\nChannel 0: need to configure it.\n\nChannel 1: Okay. Great.\n\nChannel 0: Yeah. And please ensure to include your unit number if once you are putting your address. Okay?\n\nChannel 1: Okay. Okay. Okay. So so I can complete the order here online. Right?\n\nChannel 0: Yes. Please complete your order through the site. And then if you would like to check further details, you will be also have this access to the critical information summary about the contract agreement, like the payable fees, if you terminate the contract early, something like that. It's all from our site for your reference.\n\nChannel 1: Okay. Great. Okay. Thank you.\n\nChannel 0: Alright. You're welcome. We are delighted to have you with us. And if you do have any further questions, please don't hesitate to give us a call. We are open Monday to Friday until 6PM.\n\nOkay?\n\nChannel 1: Okay. Thank you.\n\nChannel 0: Alright. Thank you so much. You do have a great day, and be safe.\n\nChannel 1: Goodbye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"This is Airtel accounts.","start":0.16,"end":1.4399999,"sentiment":"neutral","sentiment_score":0.19335412234067917},{"text":"How may I help you today?","start":1.4399999,"end":2.74,"sentiment":"neutral","sentiment_score":0.28438836336135864}],"sentiment":"neutral","sentiment_score":0.24797466695308684,"channel":0,"num_words":10,"start":0.16,"end":2.74},{"sentences":[{"text":"Hello?","start":3.76,"end":4.26,"sentiment":"neutral","sentiment_score":0.08028315007686615},{"text":"I want to connect my service.","start":4.64,"end":6.66,"sentiment":"neutral","sentiment_score":0.11801040048400561}],"sentiment":"neutral","sentiment_score":0.11262079328298569,"channel":1,"num_words":7,"start":3.76,"end":6.66},{"sentences":[{"text":"Oh, sure.","start":7.7599998,"end":8.4,"sentiment":"positive","sentiment_score":0.4973905384540558},{"text":"I'll be more than happy to assist you 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you would like and which network.","start":28.52,"end":32.78,"sentiment":"neutral","sentiment_score":0.08772972627327992},{"text":"Have you already checked our airtel.net.au?","start":33.4,"end":37.42,"sentiment":"neutral","sentiment_score":0.034868273884058}],"sentiment":"neutral","sentiment_score":0.09562043316902653,"channel":0,"num_words":31,"start":20.205,"end":37.42},{"sentences":[{"text":"Yes.","start":38.8,"end":39.3,"sentiment":"neutral","sentiment_score":0.041403427720069885},{"text":"Yes.","start":39.44,"end":39.94,"sentiment":"neutral","sentiment_score":0.0418003648519516},{"text":"Just let me check because now it's 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that","start":49.235,"end":55.47,"sentiment":"neutral","sentiment_score":0.04252552261783017}],"sentiment":"neutral","sentiment_score":0.028179598040878773,"channel":1,"num_words":12,"start":46.915,"end":55.47},{"sentences":[{"text":"Mm-mm.","start":55.385,"end":55.885,"sentiment":"neutral","sentiment_score":0.024025557562708855}],"sentiment":"neutral","sentiment_score":0.024025557562708855,"channel":0,"num_words":1,"start":55.385,"end":55.885},{"sentences":[{"text":"I was told by the administration.","start":55.47,"end":57.730003,"sentiment":"neutral","sentiment_score":-0.008097003524502119},{"text":"And it says one month free Internet.","start":58.99,"end":61.89,"sentiment":"neutral","sentiment_score":0.03762397010411535},{"text":"Okay.","start":62.190002,"end":62.690002,"sentiment":"neutral","sentiment_score":0.04654918983578682},{"text":"Okay.","start":62.83,"end":63.33,"sentiment":"neutral","sentiment_score":0.06060256063938141},{"text":"And it also says that I can try three days 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okay.","start":110.229996,"end":118.49,"sentiment":"neutral","sentiment_score":0.04541972484439612}],"sentiment":"neutral","sentiment_score":0.03215344250202179,"channel":1,"num_words":18,"start":103.085,"end":118.49},{"sentences":[{"text":"Yeah.","start":119.490005,"end":119.89,"sentiment":"neutral","sentiment_score":0.03752680495381355},{"text":"Are you","start":119.89,"end":120.21,"sentiment":"neutral","sentiment_score":0.017373344860970974}],"sentiment":"neutral","sentiment_score":0.0240911648919185,"channel":0,"num_words":3,"start":119.490005,"end":120.21},{"sentences":[{"text":"50.","start":120.39,"end":120.89,"sentiment":"neutral","sentiment_score":0.016063347458839417}],"sentiment":"neutral","sentiment_score":0.016063347458839417,"channel":1,"num_words":1,"start":120.39,"end":120.89},{"sentences":[{"text":"which contract are you opting to have with your plan?","start":120.53,"end":124.87,"sentiment":"neutral","sentiment_score":0.052216123789548874},{"text":"Six months, twelve 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The agent confirmed the activation process and offered options for delivery and router purchase. The agent also provided information about the contract and payment process and instructed the customer to complete the order online."},"intents":{"segments":[{"text":"I want to connect my service. Oh, sure.","start_word":11,"end_word":18,"intents":[{"intent":"Connect service","confidence_score":0.73519015}]},{"text":"Have you already checked our airtel.net.au? Yes. Yes.","start_word":73,"end_word":80,"intents":[{"intent":"Check account","confidence_score":0.0016008203}]},{"text":"For the free trial, that's included for the free month. Because currently, we're have we're providing a free month service once you sign up for any contract, which is six month, twelve month, and twenty four month along with the free router and the discounted prices. Okay.","start_word":134,"end_word":180,"intents":[{"intent":"Provide free trial","confidence_score":0.5437456}]},{"text":"So I have here my address. It says, like, Willard Plant, and I have, like okay. Yeah.","start_word":191,"end_word":207,"intents":[{"intent":"Provide address","confidence_score":0.13245998}]},{"text":"So, technically, under twelve month contract, that's for zero connection fee, and then you will be receiving a router, free router, and then with the discounted and a month free.","start_word":240,"end_word":269,"intents":[{"intent":"Offer router options","confidence_score":0.024738794}]}]},"sentiments":{"segments":[{"text":"This is Airtel accounts. How may I help you today? Hello? I want to connect my service.","start_word":0,"end_word":16,"sentiment":"neutral","sentiment_score":0.18680308759212497},{"text":"Oh, sure. I'll be more than happy to assist you today.","start_word":17,"end_word":27,"sentiment":"positive","sentiment_score":0.6862455606460571},{"text":"Have you already processed your order, or this this the first time that you called Airtel? It's the first time. Okay. So, basically, our activation process for service should be through online. You just need to select which plan you would like and which network. Have you already checked our airtel.net.au? Yes. Yes. Just let me check because now it's loading. Okay. What happened? Okay. I have here one that is Supa Network that Mm-mm. I was told by the administration. And it says one month free Internet. Okay. Okay. And it also says that I can try three days pretrial. Is is it right? Yeah. For the free trial, that's included for the free month. Because currently, we're have we're providing a free month service once you sign up for any contract, which is six month, twelve month, and twenty four month along with the free router and the discounted prices. Okay.","start_word":28,"end_word":180,"sentiment":"neutral","sentiment_score":0.11217453330755234},{"text":"Great. Great.","start_word":181,"end_word":182,"sentiment":"positive","sentiment_score":0.514238715171814},{"text":"So it's loading. What happened? Mhmm. Okay. Yeah. So I have here my address. It says, like, Willard Plant, and I have, like okay. Yeah. Are you 50. which contract are you opting to have with your plan? Six months, twelve months, twenty four Well, I would say one year. months? One year. So twelve month. So, technically, under twelve month contract, that's for zero connection fee, and then you will be receiving a router, free router, and then with the discounted and a month free. So since you are eligible to get a free router, you have to pay for the shipping. You have an option. Once you go through to your checkout process, you have an option to have it delivered via standard, which is within four days, that is $20, or by express, which is $30, within one day. Or one day, you will receive the router. Okay. Yeah. It says that okay. Yes. 20 for Yeah. delivery. Okay.","start_word":183,"end_word":344,"sentiment":"neutral","sentiment_score":0.09519829371093232},{"text":"Then Great.","start_word":345,"end_word":346,"sentiment":"positive","sentiment_score":0.3614683747291565},{"text":"it the router, it's already pre provisioned. So once you got it, it's typically plug in and play. You don't Okay. need to configure it. Okay. Great. Yeah. And please ensure to include your unit number if once you are putting your address. Okay? Okay. Okay. Okay. So so I can complete the order here online. Right? Yes. Please complete your order through the site. And then if you would like to check further details, you will be also have this access to the critical information summary about the contract agreement, like the payable fees, if you terminate the contract early, something like that. It's all from our site for your reference. Okay.","start_word":347,"end_word":459,"sentiment":"neutral","sentiment_score":0.15895847976207733},{"text":"Great.","start_word":460,"end_word":460,"sentiment":"positive","sentiment_score":0.3635061979293823},{"text":"Okay.","start_word":461,"end_word":461,"sentiment":"neutral","sentiment_score":0.29039931297302246},{"text":"Thank you. Alright. You're welcome. We are delighted to have you with us. And if you do have any further questions, please don't hesitate to give us a call.","start_word":462,"end_word":490,"sentiment":"positive","sentiment_score":0.4732368290424347},{"text":"We are open Monday to Friday until 6PM. Okay? Okay.","start_word":491,"end_word":500,"sentiment":"neutral","sentiment_score":0.19208070635795593},{"text":"Thank you.","start_word":501,"end_word":502,"sentiment":"positive","sentiment_score":0.4117926061153412},{"text":"Alright.","start_word":503,"end_word":503,"sentiment":"neutral","sentiment_score":0.20357659459114075},{"text":"Thank you so much. You do have a great day, and be safe. Goodbye.","start_word":504,"end_word":517,"sentiment":"positive","sentiment_score":0.7751842737197876},{"text":"Bye bye.","start_word":518,"end_word":519,"sentiment":"neutral","sentiment_score":0.2143145054578781}],"average":{"sentiment":"neutral","sentiment_score":0.1797277527278736}}}}