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Oh, well, it's been a hot minute since I've logged into a Com account. Are you able to screenshot anything? Probably not. Not in the banking app that have secured those down pretty much for these days. No. That's okay. Send through everything else that you have and then oh, yep. Perfect. That's okay. I've I have been on the phone. Yeah. Yeah. Of course. Let me have a quick look. You sent it to info at, didn't you? I'm pretty sure that's where you sent the last ones to. Just having a quick look. Yeah. No. That's okay. Let me have a look at where it might be. Can you have a look and tell me which email address you sent it through just so I can find it? It's just sitting in your outbox. Alright. Well, jump back into the draft and then just press send and see what happens there. Yeah. That's okay. The last you the last email you sent through, I yes. Sorry. Yeah. It's just been an absolute pain. Well, that's okay. Jump in and send it to me again, and I'll keep an eye on the inbox. I'll it's a I'm assuming you're sending it to the same place you sent everything yesterday. So I'll keep an eye on that inbox, and I'll I'll see it when it comes through. Okay? Okay. Yeah. It's it's loading both sides of it. It's just loading all the attachments in. Yep. That's okay. I've done it myself. Yep. Perfect. Yep. And then have you been able to get, like, a screenshot of the the power Bellville app, what's due? Yep. Perfect. Amazing. Cool. Well, I'll keep an eye on it and see when it comes through, and I'll give you a call if there's any other issues. Otherwise, I'll send you a quick email to let you know that it's been lodged. Okay. Yeah. I mean, if if there's one account that doesn't do anything and it just it it exists but doesn't have any money go in and out of it, then don't stress. But yeah. Yes. Yeah. Absolutely. No. We can we can do that. Cool. No. That's that's okay. If I don't receive anything in the next couple hours, I'll give you a call. But I'll keep an eye out for it. Mhmm. Mhmm. That's okay, Bruce. We'll talk soon. 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Bruce. How are you going? That's it. Yeah. Do you wanna do you wanna do me a favor, and can you do, like, a screenshot of your bank?\n\nWho do you bank with, if I can ask? Oh, well, it's been a hot minute since I've logged into a Com account. Are you able to screenshot anything? Probably not. Not in the banking app that have secured those down pretty much for these days.\n\nNo. That's okay. Send through everything else that you have and then oh, yep. Perfect. That's okay.\n\nI've I have been on the phone. Yeah. Yeah. Of course. Let me have a quick look.\n\nYou sent it to info at, didn't you? I'm pretty sure that's where you sent the last ones to. Just having a quick look. Yeah. No.\n\nThat's okay. Let me have a look at where it might be. Can you have a look and tell me which email address you sent it through just so I can find it? It's just sitting in your outbox. Alright.\n\nWell, jump back into the draft and then just press send and see what happens there. Yeah. That's okay. The last you the last email you sent through, I yes. Sorry.\n\nYeah. It's just been an absolute pain. Well, that's okay. Jump in and send it to me again, and I'll keep an eye on the inbox. I'll it's a I'm assuming you're sending it to the same place you sent everything yesterday.\n\nSo I'll keep an eye on that inbox, and I'll I'll see it when it comes through. Okay? Okay. Yeah. It's it's loading both sides of it.\n\nIt's just loading all the attachments in. Yep. That's okay. I've done it myself. Yep.\n\nPerfect. Yep. And then have you been able to get, like, a screenshot of the the power Bellville app, what's due? Yep. Perfect.\n\nAmazing. Cool. Well, I'll keep an eye on it and see when it comes through, and I'll give you a call if there's any other issues. Otherwise, I'll send you a quick email to let you know that it's been lodged. Okay.\n\nYeah. I mean, if if there's one account that doesn't do anything and it just it it exists but doesn't have any money go in and out of it, then don't stress. But yeah. Yes. Yeah.\n\nAbsolutely. No. We can we can do that. Cool. No.\n\nThat's that's okay. If I don't receive anything in the next couple hours, I'll give you a call. But I'll keep an eye out for it. Mhmm. Mhmm.\n\nThat's okay, Bruce. We'll talk soon. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Bruce.","start":2.56,"end":3.12,"sentiment":"neutral","sentiment_score":0.24972781538963318},{"text":"How are you going?","start":3.12,"end":4.1899996,"sentiment":"positive","sentiment_score":0.33972641080617905},{"text":"That's it.","start":25.150002,"end":25.95,"sentiment":"neutral","sentiment_score":0.04957644268870354},{"text":"Yeah.","start":25.95,"end":26.45,"sentiment":"neutral","sentiment_score":0.06361082196235657},{"text":"Do you wanna do you wanna do me a favor, and can you do, like, a screenshot of your bank?","start":26.67,"end":30.77,"sentiment":"neutral","sentiment_score":0.10458343345671892}],"sentiment":"neutral","sentiment_score":0.14182047070614223,"num_words":29,"start":2.56,"end":30.77},{"sentences":[{"text":"Who do you bank with, if I can ask?","start":32.11,"end":34.05,"sentiment":"neutral","sentiment_score":-0.0027641942724585533},{"text":"Oh, well, it's been a hot minute since I've logged into a Com 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I've just got a little problem. I've just went down to the bank, but they're closed at the moment for some reason because I couldn't download any statements and that. So I went down to the bank to see if they could print them out, but they weren't open. So I'm gonna have to go back in the morning to get those statements printed out if that's okay and send them. Yeah. I'll just send an email. I think it went to you. Yeah. Can you just check to my oh, so can you just check to make sure I did that those forms fix those forms up properly for you? Yeah. It was the last email I sent through. Oh, no. I've been having a lot of problem with this Apple phone lately since this since I updated it, if you know what I mean. It might not got sent through. It looks like it hasn't. It just went to HP Financial. No. It hasn't looks like it never got sent through you, mate. Yeah. I've just it it's just got a draft. Yeah. It looks like it's wiped it, mate, so I might have to do it again. Yeah. The last up update on this yeah. That's yeah. I was gonna say this last update on my phone, it stuck stuck the phone up a bit, and I've been talking to other people that start to their Apple phone as well. Do you know what I mean? Yeah. Yeah. Cool. It's just got upload and attachments now. We'll send when done. Yep. Yeah. That was the photos of those two pages. I've got where I changed the date on that back page to the four. I don't know how I miscount the month's money. Yep. And then on that other one, that page where it's got the expenses and that, I'll put power bill at $163.31. Yep. So that's all it had to be done with those. Yeah. That's one of the ones should be coming through to you. Yep. So I'll go down to the bank tomorrow morning and get those because I've got two accounts. So I'm gonna have to get a printout on both accounts, finally. No. Well, I transferred money through to that account because sometimes money comes out of the main account earlier than what it should. Do you know what I mean? And then when I need to pay rent, I just click transfer it back to me normal account and then pay rent. Do you know what I mean? Yep. Yep. Okay, Marty. That's all. I was ringing just so I just to let you know that. Okay, Maddie. Thank you very much for your thank you very much for your time. Thank you. 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too bad, mate. I've just got a little problem. I've just went down to the bank, but they're closed at the moment for some reason because I couldn't download any statements and that. So I went down to the bank to see if they could print them out, but they weren't open. So I'm gonna have to go back in the morning to get those statements printed out if that's okay and send them.\n\nYeah. I'll just send an email. I think it went to you. Yeah. Can you just check to my oh, so can you just check to make sure I did that those forms fix those forms up properly for you?\n\nYeah. It was the last email I sent through. Oh, no. I've been having a lot of problem with this Apple phone lately since this since I updated it, if you know what I mean. It might not got sent through.\n\nIt looks like it hasn't. It just went to HP Financial. No. It hasn't looks like it never got sent through you, mate. Yeah.\n\nI've just it it's just got a draft. Yeah. It looks like it's wiped it, mate, so I might have to do it again. Yeah. The last up update on this yeah.\n\nThat's yeah. I was gonna say this last update on my phone, it stuck stuck the phone up a bit, and I've been talking to other people that start to their Apple phone as well. Do you know what I mean? Yeah. Yeah.\n\nCool. It's just got upload and attachments now. We'll send when done. Yep. Yeah.\n\nThat was the photos of those two pages. I've got where I changed the date on that back page to the four. I don't know how I miscount the month's money. Yep. And then on that other one, that page where it's got the expenses and that, I'll put power bill at $163.31.\n\nYep. So that's all it had to be done with those. Yeah. That's one of the ones should be coming through to you. Yep.\n\nSo I'll go down to the bank tomorrow morning and get those because I've got two accounts. So I'm gonna have to get a printout on both accounts, finally. No. Well, I transferred money through to that account because sometimes money comes out of the main account earlier than what it should. Do you know what I mean?\n\nAnd then when I need to pay rent, I just click transfer it back to me normal account and then pay rent. Do you know what I mean? Yep. Yep. Okay, Marty.\n\nThat's all. I was ringing just so I just to let you know that. Okay, Maddie. Thank you very much for your thank you very much for your time. Thank you.\n\nBye.","paragraphs":[{"sentences":[{"text":"Not too bad, mate.","start":4.56,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.14089906215667725},{"text":"I've just got a little problem.","start":6.16,"end":7.7599998,"sentiment":"neutral","sentiment_score":-0.24770309031009674},{"text":"I've just went down to the bank, but they're closed at the moment for some reason because I couldn't download any statements and that.","start":7.7599998,"end":15.905,"sentiment":"neutral","sentiment_score":-0.3104884612063567},{"text":"So I went down to the bank to see if they could print them out, but they weren't open.","start":15.905,"end":20.164999,"sentiment":"neutral","sentiment_score":-0.2516609053862722},{"text":"So I'm gonna have to go back in the morning to get those statements printed out if that's okay and send them.","start":20.625,"end":26.325,"sentiment":"neutral","sentiment_score":-0.22529131919145584}],"sentiment":"neutral","sentiment_score":-0.24149748782316843,"num_words":75,"start":4.56,"end":26.325},{"sentences":[{"text":"Yeah.","start":49.555,"end":49.875,"sentiment":"neutral","sentiment_score":0.04308393597602844},{"text":"I'll just send an email.","start":49.875,"end":51.175,"sentiment":"neutral","sentiment_score":0.06842248737812043},{"text":"I think it went to you.","start":51.235,"end":52.775,"sentiment":"neutral","sentiment_score":0.04808881071706613},{"text":"Yeah.","start":54.71,"end":55.03,"sentiment":"neutral","sentiment_score":0.07303549349308014},{"text":"Can you just check to my oh, so can you just check to make sure I did that those forms fix those forms up properly for you?","start":55.03,"end":63.21,"sentiment":"neutral","sentiment_score":0.03414276952820795}],"sentiment":"neutral","sentiment_score":0.04171548769809306,"num_words":40,"start":49.555,"end":63.21},{"sentences":[{"text":"Yeah.","start":69.565,"end":69.885,"sentiment":"neutral","sentiment_score":0.029122062027454376},{"text":"It was the last email I sent through.","start":69.885,"end":72.865005,"sentiment":"neutral","sentiment_score":0.008853992214426398},{"text":"Oh, no.","start":87.159996,"end":87.56,"sentiment":"neutral","sentiment_score":-0.25047463923692703},{"text":"I've been having a lot of problem with this Apple phone lately since this since I updated it, if you know what I mean.","start":87.56,"end":95.02,"sentiment":"negative","sentiment_score":-0.42294149349133175},{"text":"It might not got sent through.","start":114.51,"end":116.27,"sentiment":"neutral","sentiment_score":-0.2759901781876882}],"sentiment":"neutral","sentiment_score":-0.29774468760119704,"num_words":41,"start":69.565,"end":116.27},{"sentences":[{"text":"It looks like it hasn't.","start":116.27,"end":117.65,"sentiment":"neutral","sentiment_score":-0.26020713746547697},{"text":"It just went to HP Financial.","start":120.99,"end":122.93,"sentiment":"neutral","sentiment_score":-0.15205129981040955},{"text":"No.","start":130.61499,"end":131.11499,"sentiment":"neutral","sentiment_score":-0.3118055760860443},{"text":"It hasn't looks like it never got sent through you, mate.","start":131.33499,"end":134.555,"sentiment":"negative","sentiment_score":-0.3922717137770219},{"text":"Yeah.","start":137.97499,"end":138.295,"sentiment":"neutral","sentiment_score":-0.10961338132619858}],"sentiment":"neutral","sentiment_score":-0.28957297063122195,"num_words":24,"start":116.27,"end":138.295},{"sentences":[{"text":"I've just it it's just got a draft.","start":138.295,"end":141.275,"sentiment":"neutral","sentiment_score":-0.09806054923683405},{"text":"Yeah.","start":146.72,"end":147.04001,"sentiment":"neutral","sentiment_score":-0.11395317316055298},{"text":"It looks like it's wiped it, mate, so I might have to do it again.","start":147.04001,"end":150.5,"sentiment":"neutral","sentiment_score":-0.305222953359286},{"text":"Yeah.","start":153.20001,"end":153.70001,"sentiment":"neutral","sentiment_score":0.022565513849258423},{"text":"The last up update on this yeah.","start":155.58499,"end":161.905,"sentiment":"neutral","sentiment_score":-0.014402136206626892}],"sentiment":"neutral","sentiment_score":-0.1735947283450514,"num_words":32,"start":138.295,"end":161.905},{"sentences":[{"text":"That's yeah.","start":161.905,"end":163.105,"sentiment":"neutral","sentiment_score":-0.17908883094787598},{"text":"I was gonna say this last update on my phone, it stuck stuck the phone up a bit, and I've been talking to other people that start to their Apple phone as well.","start":163.105,"end":174.07,"sentiment":"neutral","sentiment_score":-0.26653917133808136},{"text":"Do you know what I mean?","start":174.21,"end":175.35,"sentiment":"neutral","sentiment_score":-0.16090902437766394},{"text":"Yeah.","start":186.245,"end":186.745,"sentiment":"neutral","sentiment_score":0.08020693063735962},{"text":"Yeah.","start":190.72499,"end":191.125,"sentiment":"neutral","sentiment_score":0.1848607212305069}],"sentiment":"neutral","sentiment_score":-0.22917108861512916,"num_words":43,"start":161.905,"end":191.125},{"sentences":[{"text":"Cool.","start":191.125,"end":191.625,"sentiment":"positive","sentiment_score":0.3565257787704468},{"text":"It's just got upload and attachments now.","start":198.24,"end":200.8,"sentiment":"neutral","sentiment_score":0.26755410858563017},{"text":"We'll send when done.","start":200.8,"end":202.18001,"sentiment":"neutral","sentiment_score":0.15546637028455734},{"text":"Yep.","start":206.64,"end":207.14,"sentiment":"neutral","sentiment_score":0.0857246145606041},{"text":"Yeah.","start":210.155,"end":210.475,"sentiment":"neutral","sentiment_score":0.02580675669014454}],"sentiment":"neutral","sentiment_score":0.21162867080420256,"num_words":14,"start":191.125,"end":210.475},{"sentences":[{"text":"That was the photos of those two pages.","start":210.475,"end":213.935,"sentiment":"neutral","sentiment_score":0.016884141601622105},{"text":"I've got where I changed the date on that back page to the four.","start":214.875,"end":219.13501,"sentiment":"neutral","sentiment_score":0.002723444386252335},{"text":"I don't know how I miscount the month's money.","start":219.77,"end":222.11,"sentiment":"neutral","sentiment_score":-0.2096422877576616},{"text":"Yep.","start":223.73001,"end":224.23001,"sentiment":"neutral","sentiment_score":0.00914190709590912},{"text":"And then on that other one, that page where it's got the expenses and that, I'll put power bill at $163.31.","start":225.85,"end":237.305,"sentiment":"neutral","sentiment_score":0.04088466277434712}],"sentiment":"neutral","sentiment_score":-0.015959611513985776,"num_words":53,"start":210.475,"end":237.305},{"sentences":[{"text":"Yep.","start":239.28499,"end":239.78499,"sentiment":"positive","sentiment_score":0.3813795447349548},{"text":"So that's all it had to be done with those.","start":239.845,"end":242.185,"sentiment":"positive","sentiment_score":0.4163565069437027},{"text":"Yeah.","start":250.45999,"end":250.95999,"sentiment":"neutral","sentiment_score":0.1506575047969818},{"text":"That's one of the ones should be coming through to you.","start":251.81999,"end":256.08,"sentiment":"positive","sentiment_score":0.5409951968626543},{"text":"Yep.","start":266.125,"end":266.625,"sentiment":"neutral","sentiment_score":0.08198484778404236}],"sentiment":"positive","sentiment_score":0.4470222555100918,"num_words":24,"start":239.28499,"end":266.625},{"sentences":[{"text":"So I'll go down to the bank tomorrow morning and get those because I've got two accounts.","start":266.685,"end":270.845,"sentiment":"neutral","sentiment_score":0.07333144655122477},{"text":"So I'm gonna have to get a printout on both accounts, finally.","start":270.845,"end":273.585,"sentiment":"neutral","sentiment_score":0.060040051427980266},{"text":"No.","start":283.05002,"end":283.21,"sentiment":"neutral","sentiment_score":-0.022770723327994347},{"text":"Well, I transferred money through to that account because sometimes money comes out of the main account earlier than what it should.","start":283.21,"end":290.54498,"sentiment":"neutral","sentiment_score":-0.06972192689268426},{"text":"Do you know what I mean?","start":290.54498,"end":291.685,"sentiment":"neutral","sentiment_score":-0.038496864338715873}],"sentiment":"neutral","sentiment_score":0.0030944984052972547,"num_words":58,"start":266.685,"end":291.685},{"sentences":[{"text":"And then when I need to pay rent, I just click transfer it back to me normal account and then pay rent.","start":292.945,"end":298.245,"sentiment":"neutral","sentiment_score":-0.016311606476930054},{"text":"Do you know what I mean?","start":298.54498,"end":299.525,"sentiment":"neutral","sentiment_score":-0.019353481009602547},{"text":"Yep.","start":301.84,"end":302.34,"sentiment":"neutral","sentiment_score":0.06427650898694992},{"text":"Yep.","start":304.96,"end":305.36002,"sentiment":"neutral","sentiment_score":0.04441065713763237},{"text":"Okay, Marty.","start":305.36002,"end":306.08002,"sentiment":"neutral","sentiment_score":0.055664652958512306}],"sentiment":"neutral","sentiment_score":-0.007967492390889674,"num_words":32,"start":292.945,"end":306.08002},{"sentences":[{"text":"That's all.","start":306.08002,"end":306.4,"sentiment":"neutral","sentiment_score":0.07923877611756325},{"text":"I was ringing just so I just to let you know that.","start":306.4,"end":309.38,"sentiment":"neutral","sentiment_score":-0.00960443060224255},{"text":"Okay, Maddie.","start":313.72293,"end":314.44293,"sentiment":"neutral","sentiment_score":0.10489939898252487},{"text":"Thank you very much for your thank you very much for your time.","start":314.44293,"end":317.50293,"sentiment":"positive","sentiment_score":0.6339263824316171},{"text":"Thank you.","start":320.20294,"end":320.68295,"sentiment":"positive","sentiment_score":0.6887502372264862}],"sentiment":"neutral","sentiment_score":0.3184376331947504,"num_words":31,"start":306.08002,"end":320.68295},{"sentences":[{"text":"Bye.","start":320.68295,"end":321.18295,"sentiment":"positive","sentiment_score":0.34240859746932983}],"sentiment":"positive","sentiment_score":0.34240859746932983,"num_words":1,"start":320.68295,"end":321.18295}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi, Bruce. How are you going?\n\nChannel 1: Not too bad, mate. I've just got a little problem. I've just went down to the bank, but they're closed at the moment for some reason because I couldn't download any statements and that. So I went down to the bank to see if they could print them out, but they weren't open. So I'm gonna have to go back in the morning to get those statements printed out if that's okay\n\nChannel 0: That's\n\nChannel 1: and\n\nChannel 0: it.\n\nChannel 1: send them.\n\nChannel 0: Yeah. Do you wanna do you wanna do me a favor, and can you do, like, a screenshot of your bank? Who do you bank with, if I can ask? Oh, well, it's been a hot minute since I've logged into a Com account. Are you able to screenshot anything?\n\nProbably not. Not in the banking app that have secured those down pretty much for these days. No. That's okay. Send through everything else that you have and then\n\nChannel 1: Yeah. I'll just send an email. I think it went\n\nChannel 0: oh,\n\nChannel 1: to you.\n\nChannel 0: yep. Perfect. That's okay. I've\n\nChannel 1: Yeah.\n\nChannel 0: I\n\nChannel 1: Can\n\nChannel 0: have\n\nChannel 1: you\n\nChannel 0: been\n\nChannel 1: just\n\nChannel 0: on\n\nChannel 1: check\n\nChannel 0: the\n\nChannel 1: to\n\nChannel 0: phone.\n\nChannel 1: my oh, so can\n\nChannel 0: Yeah.\n\nChannel 1: you just check to make sure I did that those forms fix those forms up\n\nChannel 0: Yeah.\n\nChannel 1: properly for you?\n\nChannel 0: Of course. Let me have a quick look. You sent it to info at, didn't you? I'm pretty sure that's where you sent the last ones to.\n\nChannel 1: Yeah. It was the last email I sent through.\n\nChannel 0: Just having a quick look.\n\nChannel 1: Oh, no. I've been having a lot of problem with this Apple phone lately since this since I updated it, if you know what I mean.\n\nChannel 0: Yeah. No. That's okay. Let me have a look at where it might be. Can you have a look and tell me which email address you sent it through just so I can find it?\n\nChannel 1: It might not got sent through. It looks like it hasn't. It just went to HP Financial. No. It hasn't looks like it never got sent through you, mate.\n\nChannel 0: It's just sitting in your outbox.\n\nChannel 1: Yeah. I've just it it's just got a draft.\n\nChannel 0: Alright. Well, jump back into the draft and then just press send and see what happens there.\n\nChannel 1: Yeah. It looks like it's wiped it, mate, so I might have to do it again.\n\nChannel 0: Yeah. That's okay.\n\nChannel 1: Yeah. The last up\n\nChannel 0: The last you the last email\n\nChannel 1: update\n\nChannel 0: you sent\n\nChannel 1: on\n\nChannel 0: through, I\n\nChannel 1: this\n\nChannel 0: yes.\n\nChannel 1: yeah.\n\nChannel 0: Sorry.\n\nChannel 1: That's yeah. I was gonna say this last update on my phone, it stuck stuck the phone up a bit, and I've been talking to other people that start to their Apple phone as well. Do you know what I mean?\n\nChannel 0: Yeah. It's just been an absolute pain. Well, that's okay. Jump in and send it to me again, and I'll keep an eye on the inbox. I'll it's a I'm assuming you're sending it to the same place you sent everything yesterday.\n\nSo I'll keep\n\nChannel 1: Yeah.\n\nChannel 0: an eye on that inbox, and I'll I'll see it when it comes through. Okay?\n\nChannel 1: Yeah. Cool. It's just got upload and attachments now. We'll send when done.\n\nChannel 0: Okay. Yeah. It's it's loading both sides of it.\n\nChannel 1: Yep.\n\nChannel 0: It's just loading all the attachments in.\n\nChannel 1: Yeah. That was the photos of those two pages. I've got where I changed the date on that back page to the four.\n\nChannel 0: Yep.\n\nChannel 1: I don't know how I miscount the month's money.\n\nChannel 0: That's okay. I've done it\n\nChannel 1: Yep.\n\nChannel 0: myself.\n\nChannel 1: And then on that other one, that page where it's got the expenses and that,\n\nChannel 0: Yep.\n\nChannel 1: I'll put power bill at $163.31.\n\nChannel 0: Perfect.\n\nChannel 1: Yep. So that's all it had to be done with those.\n\nChannel 0: Yep. And then have you been able to get, like, a screenshot of the the power Bellville app, what's due?\n\nChannel 1: Yeah.\n\nChannel 0: Yep.\n\nChannel 1: That's one\n\nChannel 0: Perfect.\n\nChannel 1: of the ones should be coming through to you.\n\nChannel 0: Amazing. Cool. Well, I'll keep an eye on it and see when it comes through, and I'll give you a call if there's any other issues. Otherwise, I'll send you a quick email to let you know that it's been lodged. Okay.\n\nChannel 1: Yep. So I'll go down to the bank tomorrow morning and get those because I've got two accounts. So I'm gonna have to get a printout on both accounts, finally.\n\nChannel 0: Yeah. I mean, if if there's one account that doesn't do anything and it just it it exists but doesn't have any money go in and out of it, then don't stress.\n\nChannel 1: No. Well, I transferred\n\nChannel 0: But\n\nChannel 1: money through to that account because sometimes money comes out of the main account earlier than what it should. Do you know what I mean?\n\nChannel 0: yeah.\n\nChannel 1: And then when I need to pay rent, I just click transfer it back to me normal account and then pay rent. Do you know what I mean?\n\nChannel 0: Yes. Yeah. Absolutely.\n\nChannel 1: Yep.\n\nChannel 0: No. We can we can do that.\n\nChannel 1: Yep. Okay, Marty. That's all. I\n\nChannel 0: Cool.\n\nChannel 1: was ringing just so I just\n\nChannel 0: No.\n\nChannel 1: to let\n\nChannel 0: That's\n\nChannel 1: you know that.\n\nChannel 0: that's okay. If I don't receive anything in the next couple hours, I'll give you a call. But\n\nChannel 1: Okay,\n\nChannel 0: I'll keep\n\nChannel 1: Maddie.\n\nChannel 0: an eye\n\nChannel 1: Thank\n\nChannel 0: out for\n\nChannel 1: you very\n\nChannel 0: it.\n\nChannel 1: much for your\n\nChannel 0: Mhmm.\n\nChannel 1: thank you very much for your time.\n\nChannel 0: Mhmm. That's okay, Bruce. We'll talk soon.\n\nChannel 1: Thank you. Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hi, Bruce.","start":2.56,"end":3.12,"sentiment":"neutral","sentiment_score":0.24972781538963318},{"text":"How are you going?","start":3.12,"end":4.1899996,"sentiment":"positive","sentiment_score":0.33972641080617905}],"sentiment":"neutral","sentiment_score":0.30972687900066376,"channel":0,"num_words":6,"start":2.56,"end":4.1899996},{"sentences":[{"text":"Not too bad, mate.","start":4.56,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.14089906215667725},{"text":"I've just got a little problem.","start":6.16,"end":7.7599998,"sentiment":"neutral","sentiment_score":-0.24770309031009674},{"text":"I've just went down to the bank, but they're closed at the moment for some reason because I couldn't download any statements and that.","start":7.7599998,"end":15.905,"sentiment":"neutral","sentiment_score":-0.3104884612063567},{"text":"So I went down to the bank to see if they could print them out, but they weren't open.","start":15.905,"end":20.164999,"sentiment":"neutral","sentiment_score":-0.2516609053862722},{"text":"So I'm gonna have to go back in the morning to get those statements printed out if that's okay","start":20.625,"end":25.425,"sentiment":"neutral","sentiment_score":-0.26437234368763474}],"sentiment":"neutral","sentiment_score":-0.2524857929804259,"channel":1,"num_words":72,"start":4.56,"end":25.425},{"sentences":[{"text":"That's","start":25.150002,"end":25.550001,"sentiment":"neutral","sentiment_score":0.0596175342798233}],"sentiment":"neutral","sentiment_score":0.0596175342798233,"channel":0,"num_words":1,"start":25.150002,"end":25.550001},{"sentences":[{"text":"and","start":25.425,"end":25.664999,"sentiment":"neutral","sentiment_score":0.048129525035619736}],"sentiment":"neutral","sentiment_score":0.048129525035619736,"channel":1,"num_words":1,"start":25.425,"end":25.664999},{"sentences":[{"text":"it.","start":25.550001,"end":25.95,"sentiment":"neutral","sentiment_score":0.03953535109758377}],"sentiment":"neutral","sentiment_score":0.03953535109758377,"channel":0,"num_words":1,"start":25.550001,"end":25.95},{"sentences":[{"text":"send them.","start":25.664999,"end":26.325,"sentiment":"neutral","sentiment_score":0.009267991408705711}],"sentiment":"neutral","sentiment_score":0.009267991408705711,"channel":1,"num_words":2,"start":25.664999,"end":26.325},{"sentences":[{"text":"Yeah.","start":25.95,"end":26.45,"sentiment":"neutral","sentiment_score":0.06361082196235657},{"text":"Do you wanna do you wanna do me a favor, and can you do, like, a screenshot of your bank?","start":26.67,"end":30.77,"sentiment":"neutral","sentiment_score":0.10458343345671892},{"text":"Who do you bank with, if I can ask?","start":32.11,"end":34.05,"sentiment":"neutral","sentiment_score":-0.0027641942724585533},{"text":"Oh, well, it's been a hot minute since I've logged into a Com account.","start":35.55,"end":38.77,"sentiment":"neutral","sentiment_score":-0.1296343050364937},{"text":"Are you able to screenshot anything?","start":39.954998,"end":41.875,"sentiment":"neutral","sentiment_score":-0.06696031056344509}],"sentiment":"neutral","sentiment_score":-0.0017248078249394894,"channel":0,"num_words":50,"start":25.95,"end":41.875},{"sentences":[{"text":"Probably not.","start":41.875,"end":42.515,"sentiment":"neutral","sentiment_score":-0.27547676861286163},{"text":"Not in the banking app that have secured those down pretty much for these days.","start":42.515,"end":45.734997,"sentiment":"negative","sentiment_score":-0.4118499934673309},{"text":"No.","start":46.355,"end":46.594997,"sentiment":"neutral","sentiment_score":-0.08790537714958191},{"text":"That's okay.","start":46.594997,"end":47.074997,"sentiment":"neutral","sentiment_score":-0.010497229173779488},{"text":"Send through everything else that you have and then","start":47.074997,"end":49.254997,"sentiment":"neutral","sentiment_score":0.03215495703948869}],"sentiment":"neutral","sentiment_score":-0.22580029866818724,"channel":0,"num_words":29,"start":41.875,"end":49.254997},{"sentences":[{"text":"Yeah.","start":49.555,"end":49.875,"sentiment":"neutral","sentiment_score":0.04308393597602844},{"text":"I'll just send an email.","start":49.875,"end":51.175,"sentiment":"neutral","sentiment_score":0.06842248737812043},{"text":"I think it went","start":51.235,"end":52.035,"sentiment":"neutral","sentiment_score":0.05262588616460562}],"sentiment":"neutral","sentiment_score":0.059569991752505304,"channel":1,"num_words":10,"start":49.555,"end":52.035},{"sentences":[{"text":"oh,","start":51.795,"end":52.295,"sentiment":"neutral","sentiment_score":0.06369000673294067}],"sentiment":"neutral","sentiment_score":0.06369000673294067,"channel":0,"num_words":1,"start":51.795,"end":52.295},{"sentences":[{"text":"to 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able to get, like, a screenshot of the the power Bellville app, what's due?","start":243.305,"end":249.325,"sentiment":"neutral","sentiment_score":0.09375806897878647}],"sentiment":"neutral","sentiment_score":0.09594649784266948,"channel":0,"num_words":20,"start":242.905,"end":249.325},{"sentences":[{"text":"Yeah.","start":250.45999,"end":250.95999,"sentiment":"neutral","sentiment_score":0.1506575047969818}],"sentiment":"neutral","sentiment_score":0.1506575047969818,"channel":1,"num_words":1,"start":250.45999,"end":250.95999},{"sentences":[{"text":"Yep.","start":251.465,"end":251.965,"sentiment":"neutral","sentiment_score":0.22224901616573337}],"sentiment":"neutral","sentiment_score":0.22224901616573337,"channel":0,"num_words":1,"start":251.465,"end":251.965},{"sentences":[{"text":"That's 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an eye on it and see when it comes through, and I'll give you a call if there's any other issues.","start":258.04,"end":262.91998,"sentiment":"neutral","sentiment_score":0.21039273217320442},{"text":"Otherwise, I'll send you a quick email to let you know that it's been lodged.","start":262.91998,"end":265.58,"sentiment":"neutral","sentiment_score":0.15157713840405146},{"text":"Okay.","start":265.96,"end":266.46,"sentiment":"neutral","sentiment_score":0.09530845284461976}],"sentiment":"neutral","sentiment_score":0.20705097328339303,"channel":0,"num_words":42,"start":256.68,"end":266.46},{"sentences":[{"text":"Yep.","start":266.125,"end":266.625,"sentiment":"neutral","sentiment_score":0.08198484778404236},{"text":"So I'll go down to the bank tomorrow morning and get those because I've got two accounts.","start":266.685,"end":270.845,"sentiment":"neutral","sentiment_score":0.07333144655122477},{"text":"So I'm gonna have to get a printout on both accounts, 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transferred","start":283.21,"end":284.03,"sentiment":"neutral","sentiment_score":-0.015433681818346182}],"sentiment":"neutral","sentiment_score":-0.017267942195758224,"channel":1,"num_words":4,"start":283.05002,"end":284.03},{"sentences":[{"text":"But","start":283.61002,"end":284.11002,"sentiment":"neutral","sentiment_score":-0.04043389856815338}],"sentiment":"neutral","sentiment_score":-0.04043389856815338,"channel":0,"num_words":1,"start":283.61002,"end":284.11002},{"sentences":[{"text":"money through to that account because sometimes money comes out of the main account earlier than what it should.","start":284.33002,"end":290.54498,"sentiment":"neutral","sentiment_score":-0.07829375506231659},{"text":"Do you know what I mean?","start":290.54498,"end":291.685,"sentiment":"neutral","sentiment_score":-0.038496864338715873}],"sentiment":"neutral","sentiment_score":-0.06874250128865242,"channel":1,"num_words":25,"start":284.33002,"end":291.685},{"sentences":[{"text":"yeah.","start":291.93,"end":292.43,"sentiment":"neutral","sentiment_score":-0.01878395304083824}],"sentiment":"neutral","sentiment_score":-0.01878395304083824,"channel":0,"num_words":1,"start":291.93,"end":292.43},{"sentences":[{"text":"And then when I need to pay rent, I just click transfer it back to me normal account and then pay rent.","start":292.945,"end":298.245,"sentiment":"neutral","sentiment_score":-0.016311606476930054},{"text":"Do you know what I mean?","start":298.54498,"end":299.525,"sentiment":"neutral","sentiment_score":-0.019353481009602547}],"sentiment":"neutral","sentiment_score":-0.016963436733931303,"channel":1,"num_words":28,"start":292.945,"end":299.525},{"sentences":[{"text":"Yes.","start":300.345,"end":300.82498,"sentiment":"neutral","sentiment_score":0.028492510318756104},{"text":"Yeah.","start":300.82498,"end":301.32498,"sentiment":"neutral","sentiment_score":0.05499296635389328},{"text":"Absolutely.","start":301.465,"end":301.965,"sentiment":"neutral","sentiment_score":0.08851482719182968}],"sentiment":"neutral","sentiment_score":0.05733343462149302,"channel":0,"num_words":3,"start":300.345,"end":301.965},{"sentences":[{"text":"Yep.","start":301.84,"end":302.34,"sentiment":"neutral","sentiment_score":0.06427650898694992}],"sentiment":"neutral","sentiment_score":0.06427650898694992,"channel":1,"num_words":1,"start":301.84,"end":302.34},{"sentences":[{"text":"No.","start":302.10498,"end":302.345,"sentiment":"neutral","sentiment_score":0.015542525798082352},{"text":"We can we can do that.","start":302.345,"end":303.565,"sentiment":"neutral","sentiment_score":0.011822509268919626}],"sentiment":"neutral","sentiment_score":0.012353940201657159,"channel":0,"num_words":7,"start":302.10498,"end":303.565},{"sentences":[{"text":"Yep.","start":304.96,"end":305.36002,"sentiment":"neutral","sentiment_score":0.04441065713763237},{"text":"Okay, Marty.","start":305.36002,"end":306.08002,"sentiment":"neutral","sentiment_score":0.055664652958512306},{"text":"That's 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just","start":306.56,"end":308.24,"sentiment":"neutral","sentiment_score":-0.025644894999762375}],"sentiment":"neutral","sentiment_score":-0.025644894999762375,"channel":1,"num_words":6,"start":306.56,"end":308.24},{"sentences":[{"text":"No.","start":308.18002,"end":308.5,"sentiment":"neutral","sentiment_score":-0.04387058690190315}],"sentiment":"neutral","sentiment_score":-0.04387058690190315,"channel":0,"num_words":1,"start":308.18002,"end":308.5},{"sentences":[{"text":"to let","start":308.24,"end":308.56,"sentiment":"neutral","sentiment_score":-0.023683740757405758}],"sentiment":"neutral","sentiment_score":-0.023683740757405758,"channel":1,"num_words":2,"start":308.24,"end":308.56},{"sentences":[{"text":"That's","start":308.5,"end":309.0,"sentiment":"neutral","sentiment_score":-0.0247153602540493}],"sentiment":"neutral","sentiment_score":-0.0247153602540493,"channel":0,"num_words":1,"start":308.5,"end":309.0},{"sentences":[{"text":"you know that.","start":308.56,"end":309.38,"sentiment":"neutral","sentiment_score":-0.003091581786672274}],"sentiment":"neutral","sentiment_score":-0.003091581786672274,"channel":1,"num_words":3,"start":308.56,"end":309.38},{"sentences":[{"text":"that's okay.","start":309.46002,"end":310.02002,"sentiment":"neutral","sentiment_score":0.04595876485109329},{"text":"If I don't receive anything in the next couple hours, I'll give you a call.","start":310.02002,"end":313.24002,"sentiment":"neutral","sentiment_score":-0.03879644192444782},{"text":"But","start":313.7,"end":313.94,"sentiment":"neutral","sentiment_score":0.01944602280855179}],"sentiment":"neutral","sentiment_score":-0.026143504241998825,"channel":0,"num_words":18,"start":309.46002,"end":313.94},{"sentences":[{"text":"Okay,","start":313.72293,"end":314.12296,"sentiment":"neutral","sentiment_score":0.05350722372531891}],"sentiment":"neutral","sentiment_score":0.05350722372531891,"channel":1,"num_words":1,"start":313.72293,"end":314.12296},{"sentences":[{"text":"I'll keep","start":313.94,"end":314.18002,"sentiment":"neutral","sentiment_score":0.07548719644546509}],"sentiment":"neutral","sentiment_score":0.07548719644546509,"channel":0,"num_words":2,"start":313.94,"end":314.18002},{"sentences":[{"text":"Maddie.","start":314.12296,"end":314.44293,"sentiment":"neutral","sentiment_score":0.15629157423973083}],"sentiment":"neutral","sentiment_score":0.15629157423973083,"channel":1,"num_words":1,"start":314.12296,"end":314.44293},{"sentences":[{"text":"an eye","start":314.18002,"end":314.5,"sentiment":"neutral","sentiment_score":0.1363365575671196}],"sentiment":"neutral","sentiment_score":0.1363365575671196,"channel":0,"num_words":2,"start":314.18002,"end":314.5},{"sentences":[{"text":"Thank","start":314.44293,"end":314.68295,"sentiment":"positive","sentiment_score":0.4039596319198608}],"sentiment":"positive","sentiment_score":0.4039596319198608,"channel":1,"num_words":1,"start":314.44293,"end":314.68295},{"sentences":[{"text":"out 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your","start":315.00293,"end":315.80295,"sentiment":"neutral","sentiment_score":0.28596510489781696}],"sentiment":"neutral","sentiment_score":0.28596510489781696,"channel":1,"num_words":3,"start":315.00293,"end":315.80295},{"sentences":[{"text":"Mhmm.","start":315.7,"end":316.2,"sentiment":"neutral","sentiment_score":0.12553367018699646}],"sentiment":"neutral","sentiment_score":0.12553367018699646,"channel":0,"num_words":1,"start":315.7,"end":316.2},{"sentences":[{"text":"thank you very much for your time.","start":315.80295,"end":317.50293,"sentiment":"positive","sentiment_score":0.8371790988104684}],"sentiment":"positive","sentiment_score":0.8371790988104684,"channel":1,"num_words":7,"start":315.80295,"end":317.50293},{"sentences":[{"text":"Mhmm.","start":317.78003,"end":317.94,"sentiment":"neutral","sentiment_score":0.16566315293312073},{"text":"That's okay, Bruce.","start":317.94,"end":318.82,"sentiment":"positive","sentiment_score":0.39239199956258136},{"text":"We'll talk 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The agent asks the customer to send a screenshot of their bank statement and the last update email they sent. The agent also asks the customer to check if their Apple phone has been updated and if they can access their email account to make payments. The agent will keep an eye on the situation and call the customer if there are any other issues."},"intents":{"segments":[{"text":"Do you wanna do you wanna do me a favor, and can you do, like, a screenshot of your bank? Who do you bank with, if I can ask?","start_word":84,"end_word":112,"intents":[{"intent":"Request assistance with bank account","confidence_score":0.00087610306}]},{"text":"That was the photos of those two pages. I've got where I changed the date on that back page to the four. Yep.","start_word":551,"end_word":573,"intents":[{"intent":"Change date","confidence_score":0.00011242006}]},{"text":"And then have you been able to get, like, a screenshot of the the power Bellville app, what's due? Yeah.","start_word":625,"end_word":644,"intents":[{"intent":"Get screenshot of power bill","confidence_score":0.08435079}]},{"text":"Otherwise, I'll send you a quick email to let you know that it's been lodged. Okay.","start_word":684,"end_word":699,"intents":[{"intent":"Send email with information about lodged account","confidence_score":0.00033030796}]},{"text":"So I'll go down to the bank tomorrow morning and get those because I've got two accounts. So I'm gonna have to get a printout on both accounts, finally. Yeah.","start_word":701,"end_word":730,"intents":[{"intent":"Print out account information","confidence_score":0.016195832}]},{"text":"Well, I transferred But money through to that account because sometimes money comes out of the main account earlier than what it should. Do you know what I mean? yeah. And then when I need to pay rent, I just click transfer it back to me normal account and then pay rent. Do you know what I mean? Yes. Yeah.","start_word":763,"end_word":822,"intents":[{"intent":"Transfer money to normal account","confidence_score":0.44776875}]},{"text":"And then when I need to pay rent, I just click transfer it back to me normal account and then pay rent. Do you know what I mean? Yes. Yeah.","start_word":793,"end_word":822,"intents":[{"intent":"Pay rent","confidence_score":0.13924883}]}]},"sentiments":{"segments":[{"text":"Hi, Bruce. How are you going? Not too bad, mate. I've just got a little problem. I've just went down to the bank, but they're closed at the moment for some reason because I couldn't download any statements and that. So I went down to the bank to see if they could print them out, but they weren't open. So I'm gonna have to go back in the morning to get those statements printed out if that's okay That's and it. send them. Yeah. Do you wanna do you wanna do me a favor, and can you do, like, a screenshot of your bank? Who do you bank with, if I can ask? Oh, well, it's been a hot minute since I've logged into a Com account. Are you able to screenshot anything? Probably not.","start_word":0,"end_word":134,"sentiment":"neutral","sentiment_score":-0.11865977197885512},{"text":"Not in the banking app that have secured those down pretty much for these days.","start_word":135,"end_word":149,"sentiment":"negative","sentiment_score":-0.4078422784805298},{"text":"No. That's okay. Send through everything else that you have and then Yeah. I'll just send an email. I think it went oh, to you. yep.","start_word":150,"end_word":175,"sentiment":"neutral","sentiment_score":0.04128041118383408},{"text":"Perfect.","start_word":176,"end_word":176,"sentiment":"positive","sentiment_score":0.3526817560195923},{"text":"That's okay. I've Yeah. I Can have you been just on check the to phone. my oh, so can Yeah. you just check to make sure I did that those forms fix those forms up Yeah. properly for you? Of course. Let me have a quick look. You sent it to info at, didn't you? I'm pretty sure that's where you sent the last ones to. Yeah. It was the last email I sent through. Just having a quick look. Oh, no.","start_word":177,"end_word":258,"sentiment":"neutral","sentiment_score":0.033328790217638016},{"text":"I've been having a lot of problem with this Apple phone lately since this since I updated it, if you know what I mean.","start_word":259,"end_word":282,"sentiment":"negative","sentiment_score":-0.4183789789676666},{"text":"Yeah. No. That's okay. Let me have a look at where it might be. Can you have a look and tell me which email address you sent it through just so I can find it? It might not got sent through. It looks like it hasn't. It just went to HP Financial. No.","start_word":283,"end_word":335,"sentiment":"neutral","sentiment_score":-0.09651670155097854},{"text":"It hasn't looks like it never got sent through you, mate.","start_word":336,"end_word":346,"sentiment":"negative","sentiment_score":-0.3793345093727112},{"text":"It's just sitting in your outbox. Yeah. I've just it it's just got a draft. Alright. Well, jump back into the draft and then just press send and see what happens there. Yeah. It looks like it's wiped it, mate, so I might have to do it again. Yeah. That's okay. Yeah. The last up The last you the last email update you sent on through, I this yes. yeah. Sorry. That's yeah. I was gonna say this last update on my phone, it stuck stuck the phone up a bit, and I've been talking to other people that start to their Apple phone as well. Do you know what I mean?","start_word":347,"end_word":458,"sentiment":"neutral","sentiment_score":-0.16363190114498138},{"text":"Yeah. It's just been an absolute pain.","start_word":459,"end_word":465,"sentiment":"negative","sentiment_score":-0.6670379638671875},{"text":"Well, that's okay. Jump in and send it to me again, and I'll keep an eye on the inbox. I'll it's a I'm assuming you're sending it to the same place you sent everything yesterday. So I'll keep Yeah. an eye on that inbox, and I'll I'll see it when it comes through. Okay? Yeah.","start_word":466,"end_word":520,"sentiment":"neutral","sentiment_score":0.09406210482120514},{"text":"Cool.","start_word":521,"end_word":521,"sentiment":"positive","sentiment_score":0.3565257787704468},{"text":"It's just got upload and attachments now. We'll send when done. Okay. Yeah. It's it's loading both sides of it. Yep. It's just loading all the attachments in. Yeah. That was the photos of those two pages. I've got where I changed the date on that back page to the four. Yep. I don't know how I miscount the month's money. That's okay. I've done it Yep. myself. And then on that other one, that page where it's got the expenses and that, Yep. I'll put power bill at $163.31.","start_word":522,"end_word":611,"sentiment":"neutral","sentiment_score":0.03795500091380543},{"text":"Perfect. Yep. So that's all it had to be done with those.","start_word":612,"end_word":623,"sentiment":"positive","sentiment_score":0.4353060722351074},{"text":"Yep. And then have you been able to get, like, a screenshot of the the power Bellville app, what's due? Yeah. Yep.","start_word":624,"end_word":645,"sentiment":"neutral","sentiment_score":0.11026070266962051},{"text":"That's one Perfect. of the ones should be coming through to you. Amazing. Cool.","start_word":646,"end_word":659,"sentiment":"positive","sentiment_score":0.5700067281723022},{"text":"Well, I'll keep an eye on it and see when it comes through, and I'll give you a call if there's any other issues. Otherwise, I'll send you a quick email to let you know that it's been lodged. Okay. Yep. So I'll go down to the bank tomorrow morning and get those because I've got two accounts. So I'm gonna have to get a printout on both accounts, finally. Yeah. I mean, if if there's one account that doesn't do anything and it just it it exists but doesn't have any money go in and out of it, then don't stress. No. Well, I transferred But money through to that account because sometimes money comes out of the main account earlier than what it should. Do you know what I mean? yeah. And then when I need to pay rent, I just click transfer it back to me normal account and then pay rent. Do you know what I mean? Yes. Yeah. Absolutely. Yep. No. We can we can do that. Yep. Okay, Marty. That's all. I Cool. was ringing just so I just No. to let That's you know that. that's okay. If I don't receive anything in the next couple hours, I'll give you a call. But Okay, I'll keep Maddie.","start_word":660,"end_word":873,"sentiment":"neutral","sentiment_score":0.04491393268108368},{"text":"an eye Thank out for you very it.","start_word":874,"end_word":881,"sentiment":"positive","sentiment_score":0.4145795404911041},{"text":"much for your Mhmm.","start_word":882,"end_word":885,"sentiment":"neutral","sentiment_score":0.21254783868789673},{"text":"thank you very much for your time.","start_word":886,"end_word":892,"sentiment":"positive","sentiment_score":0.8284288644790649},{"text":"Mhmm.","start_word":893,"end_word":893,"sentiment":"neutral","sentiment_score":0.16566315293312073},{"text":"That's okay, Bruce. We'll talk soon. Thank you. Bye.","start_word":894,"end_word":902,"sentiment":"positive","sentiment_score":0.4112884998321533},{"text":"Bye.","start_word":903,"end_word":903,"sentiment":"neutral","sentiment_score":0.19917504489421844}],"average":{"sentiment":"neutral","sentiment_score":-0.007048358119485949}}}}