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I can contact the business.\n\nNo worries.","paragraphs":[{"sentences":[{"text":"Hey.","start":148.08,"end":148.16,"sentiment":"neutral","sentiment_score":0.17560085654258728},{"text":"Good morning, Dennis.","start":148.16,"end":149.3,"sentiment":"neutral","sentiment_score":0.25088177621364594},{"text":"This is Ross with Tech Home Systems.","start":149.36,"end":151.62,"sentiment":"neutral","sentiment_score":0.2347079792193004},{"text":"How are you?","start":151.68,"end":152.5,"sentiment":"neutral","sentiment_score":0.23483026524384817},{"text":"Yep.","start":158.95999,"end":159.28,"sentiment":"neutral","sentiment_score":0.04258572682738304}],"sentiment":"neutral","sentiment_score":0.22121857081850368,"num_words":15,"start":148.08,"end":159.28},{"sentences":[{"text":"Dennis, actually, we got one customer.","start":159.28,"end":161.45999,"sentiment":"neutral","sentiment_score":0.007382517990966638},{"text":"He was after a product with SKU Centimeters nine six eight zero.","start":162.05501,"end":166.955,"sentiment":"neutral","sentiment_score":0.016081596724689007},{"text":"My name is Ross.","start":174.05501,"end":175.32,"sentiment":"neutral","sentiment_score":0.027585793286561966},{"text":"Sorry?","start":185.88,"end":186.38,"sentiment":"neutral","sentiment_score":-0.051075853407382965},{"text":"Account.","start":190.435,"end":190.755,"sentiment":"neutral","sentiment_score":-0.013554242439568044}],"sentiment":"neutral","sentiment_score":0.011791139414223531,"num_words":24,"start":159.28,"end":190.755},{"sentences":[{"text":"I I have an account number.","start":190.755,"end":193.015,"sentiment":"neutral","sentiment_score":-0.010418858379125595},{"text":"401586.","start":197.315,"end":199.175,"sentiment":"neutral","sentiment_score":0.002652696566656232},{"text":"Five eight six.","start":204.115,"end":205.02,"sentiment":"neutral","sentiment_score":0.0008021133641401926},{"text":"Right.","start":220.905,"end":221.405,"sentiment":"neutral","sentiment_score":0.03689936175942421},{"text":"Right.","start":221.465,"end":221.965,"sentiment":"neutral","sentiment_score":0.042149290442466736}],"sentiment":"neutral","sentiment_score":0.0017995448821845155,"num_words":12,"start":190.755,"end":221.965},{"sentences":[{"text":"So we got one customer.","start":222.50499,"end":224.125,"sentiment":"neutral","sentiment_score":0.03169101215898991},{"text":"He's after CM9680.","start":225.06499,"end":228.36499,"sentiment":"neutral","sentiment_score":0.012895481350521246},{"text":"CM9680.","start":237.64,"end":240.37999,"sentiment":"neutral","sentiment_score":0.006325374823063612},{"text":"VPN.","start":254.77501,"end":254.93501,"sentiment":"neutral","sentiment_score":0.010966314002871512},{"text":"So, actually, he got a couple of questions.","start":254.93501,"end":257.755,"sentiment":"neutral","sentiment_score":0.01516274781897664}],"sentiment":"neutral","sentiment_score":0.018651954234681196,"num_words":18,"start":222.50499,"end":257.755},{"sentences":[{"text":"Like, is there a a power supply included with this product, CM nine six eight zero, or does it need to be ordered separately?","start":257.975,"end":267.53998,"sentiment":"neutral","sentiment_score":-0.007237334580471118},{"text":"Give me a moment.","start":287.08002,"end":287.80002,"sentiment":"neutral","sentiment_score":0.057204900309443474},{"text":"I'll I'll I'll give you a call within five minutes.","start":287.80002,"end":290.46002,"sentiment":"neutral","sentiment_score":0.09340491145849228},{"text":"Then yep.","start":291.64,"end":292.46002,"sentiment":"neutral","sentiment_score":0.0590891819447279},{"text":"I can contact the business.","start":293.88,"end":295.42,"sentiment":"neutral","sentiment_score":0.12190498411655426}],"sentiment":"neutral","sentiment_score":0.03815279934141371,"num_words":45,"start":257.975,"end":295.42},{"sentences":[{"text":"No worries.","start":295.56,"end":296.30002,"sentiment":"neutral","sentiment_score":0.2690948247909546}],"sentiment":"neutral","sentiment_score":0.2690948247909546,"num_words":2,"start":295.56,"end":296.30002}]}}]},{"alternatives":[{"transcript":"For calling Ingram Micro. Please stop and listen to this entire message as our menu options have changed. Please enter the five digit extension number of the party you're trying to reach, or press 0 followed by the pound hash key for more options. We didn't get that. Please try again. Please enter the five digit extension number of the party you're trying to reach, or press 0 followed by the pound hash key for more options. Please choose from the following options. For sales and presales inquiries, say presales or press 1. For post sales support For sales, say sales or press 1. For licensing, say licensing or press 2. For retail, say retail or press please be advised that this call may be monitored or recorded for quality, training, and compliance purposes. By continuing, you consent to this recording. To opt out, please press 1 now. You are the first caller in the queue. Please wait for the next available representative. Your call is important to us. Please remain on the line, and your call will be answered by the next available representative. Hello. Good morning. This is Dennis from Ingram Micro. How can I help you? I'm doing great. May I know the purpose of your call so I can assist you? Can I have your name, sir, first? Hello. Hello, Rose. Do you have a job ID in regarding on this? I'll check-in on on our system so I can check. Do you have a job ID? Do you have a job ID on this one? Or the sales order? Okay. Your what is your account number? 401856 586. Also, your company name is Tech Home Systems. Is that correct? Yeah. Okay. 89 CM8960. Okay. This is purchase order or this is a VPN? Okay. Are you looking for a stocks for this one? Okay. Is that okay? Can I put you on hold for a minute? I'll transfer you to a presales team who will able to answer your your inquiry regarding about product because I am I am from the sales team. Is that okay if I transfer you to a free system for your inquiry? K. Yeah. Okay. Yes, sir. Yes, sir. 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calling Ingram Micro. Please stop and listen to this entire message as our menu options have changed. Please enter the five digit extension number of the party you're trying to reach, or press 0 followed by the pound hash key for more options. We didn't get that. Please try again.\n\nPlease enter the five digit extension number of the party you're trying to reach, or press 0 followed by the pound hash key for more options. Please choose from the following options. For sales and presales inquiries, say presales or press 1. For post sales support For sales, say sales or press 1. For licensing, say licensing or press 2.\n\nFor retail, say retail or press please be advised that this call may be monitored or recorded for quality, training, and compliance purposes. By continuing, you consent to this recording. To opt out, please press 1 now. You are the first caller in the queue. Please wait for the next available representative.\n\nYour call is important to us. Please remain on the line, and your call will be answered by the next available representative. Hello. Good morning. This is Dennis from Ingram Micro.\n\nHow can I help you? I'm doing great. May I know the purpose of your call so I can assist you? Can I have your name, sir, first? Hello.\n\nHello, Rose. Do you have a job ID in regarding on this? I'll check-in on on our system so I can check. Do you have a job ID? Do you have a job ID on this one?\n\nOr the sales order? Okay. Your what is your account number? 401856 586. Also, your company name is Tech Home Systems.\n\nIs that correct? Yeah. Okay. 89 CM8960. Okay.\n\nThis is purchase order or this is a VPN? Okay. Are you looking for a stocks for this one? Okay. Is that okay?\n\nCan I put you on hold for a minute? I'll transfer you to a presales team who will able to answer your your inquiry regarding about product because I am I am from the sales team. Is that okay if I transfer you to a free system for your inquiry? K. Yeah.\n\nOkay. Yes, sir. Yes, sir. Yes. Hold on.","paragraphs":[{"sentences":[{"text":"For calling Ingram Micro.","start":0.08,"end":1.54,"sentiment":"neutral","sentiment_score":-0.019372479058802128},{"text":"Please stop and listen to this entire message as our menu options have changed.","start":1.8399999,"end":5.7,"sentiment":"neutral","sentiment_score":-0.10011967564267772},{"text":"Please enter the five digit extension number of the party you're trying to reach, or press 0 followed by the pound hash key for more options.","start":6.24,"end":13.86,"sentiment":"neutral","sentiment_score":-0.028339064214378595},{"text":"We didn't get that.","start":22.515,"end":23.634998,"sentiment":"neutral","sentiment_score":-0.23062682151794434},{"text":"Please try again.","start":23.634998,"end":24.615,"sentiment":"neutral","sentiment_score":-0.20836785435676575}],"sentiment":"neutral","sentiment_score":-0.07379591948918852,"num_words":51,"start":0.08,"end":24.615},{"sentences":[{"text":"Please enter the five digit extension number of the party you're trying to reach, or press 0 followed by the pound hash key for more options.","start":24.755,"end":32.28,"sentiment":"neutral","sentiment_score":-0.015909343545969862},{"text":"Please choose from the following options.","start":40.9,"end":42.68,"sentiment":"neutral","sentiment_score":-0.0028717516300578914},{"text":"For sales and presales inquiries, say presales or press 1.","start":43.135,"end":46.975,"sentiment":"neutral","sentiment_score":-0.00418448718264699},{"text":"For post sales support For sales, say sales or press 1.","start":46.975,"end":50.734997,"sentiment":"neutral","sentiment_score":-0.004364281765777956},{"text":"For licensing, say licensing or press 2.","start":50.734997,"end":53.534996,"sentiment":"neutral","sentiment_score":-0.014382930073354925}],"sentiment":"neutral","sentiment_score":-0.01035676539565126,"num_words":60,"start":24.755,"end":53.534996},{"sentences":[{"text":"For retail, say retail or press please be advised that this call may be monitored or recorded for quality, training, and compliance purposes.","start":53.534996,"end":61.059998,"sentiment":"neutral","sentiment_score":-0.055209483546407326},{"text":"By continuing, you consent to this recording.","start":61.92,"end":64.5,"sentiment":"neutral","sentiment_score":-0.08918136890445437},{"text":"To opt out, please press 1 now.","start":64.72,"end":67.06,"sentiment":"neutral","sentiment_score":-0.09021299864564623},{"text":"You are the first caller in the queue.","start":72.175,"end":73.935005,"sentiment":"neutral","sentiment_score":-0.07528806198388338},{"text":"Please wait for the next available representative.","start":73.935005,"end":75.955,"sentiment":"neutral","sentiment_score":-0.15578802355698176}],"sentiment":"neutral","sentiment_score":-0.08112306452284639,"num_words":52,"start":53.534996,"end":75.955},{"sentences":[{"text":"Your call is important to us.","start":76.975,"end":78.735,"sentiment":"neutral","sentiment_score":-0.2762507696946462},{"text":"Please remain on the line, and your call will be answered by the next available representative.","start":78.735,"end":82.435,"sentiment":"neutral","sentiment_score":-0.2061414858326316},{"text":"Hello.","start":142.73001,"end":142.97,"sentiment":"neutral","sentiment_score":0.08301591128110886},{"text":"Good morning.","start":142.97,"end":143.53,"sentiment":"neutral","sentiment_score":0.24255277961492538},{"text":"This is Dennis from Ingram Micro.","start":143.53,"end":145.37001,"sentiment":"neutral","sentiment_score":0.24011886368195215}],"sentiment":"neutral","sentiment_score":-0.0950623786737842,"num_words":31,"start":76.975,"end":145.37001},{"sentences":[{"text":"How can I help you?","start":145.37001,"end":146.43001,"sentiment":"neutral","sentiment_score":0.2536894023418427},{"text":"I'm doing great.","start":153.85,"end":154.875,"sentiment":"positive","sentiment_score":0.5587826569875082},{"text":"May I know the purpose of your call so I can assist you?","start":155.195,"end":158.095,"sentiment":"neutral","sentiment_score":0.21568006391708666},{"text":"Can I have your name, sir, first?","start":171.0,"end":172.7,"sentiment":"neutral","sentiment_score":0.030445617490581105},{"text":"Hello.","start":176.84,"end":177.23999,"sentiment":"neutral","sentiment_score":0.011216971091926098}],"sentiment":"neutral","sentiment_score":0.20596455541792616,"num_words":29,"start":145.37001,"end":177.23999},{"sentences":[{"text":"Hello, Rose.","start":177.23999,"end":177.95999,"sentiment":"neutral","sentiment_score":0.06725946441292763},{"text":"Do you have a job ID in regarding on this?","start":177.95999,"end":180.2,"sentiment":"neutral","sentiment_score":-0.004772462323307991},{"text":"I'll check-in on on our system so I can check.","start":180.2,"end":186.055,"sentiment":"neutral","sentiment_score":-0.012444796785712243},{"text":"Do you have a job ID?","start":186.275,"end":187.47499,"sentiment":"neutral","sentiment_score":-0.032782089275618397},{"text":"Do you have a job ID on this one?","start":187.47499,"end":189.33499,"sentiment":"neutral","sentiment_score":-0.0208036746415827}],"sentiment":"neutral","sentiment_score":-0.011394034316008156,"num_words":37,"start":177.23999,"end":189.33499},{"sentences":[{"text":"Or the sales order?","start":190.59499,"end":192.135,"sentiment":"neutral","sentiment_score":-0.013374470407143235},{"text":"Okay.","start":194.435,"end":194.83499,"sentiment":"neutral","sentiment_score":0.009427456185221672},{"text":"Your what is your account number?","start":194.83499,"end":196.35,"sentiment":"neutral","sentiment_score":0.001304895927508672},{"text":"401856 586.","start":200.27,"end":207.17001,"sentiment":"neutral","sentiment_score":0.003607348306104541},{"text":"Also, your company name is Tech Home Systems.","start":216.82501,"end":219.705,"sentiment":"neutral","sentiment_score":0.014132049633190036}],"sentiment":"neutral","sentiment_score":0.004001430657115721,"num_words":21,"start":190.59499,"end":219.705},{"sentences":[{"text":"Is that correct?","start":219.705,"end":220.60501,"sentiment":"neutral","sentiment_score":0.02286540778974692},{"text":"Yeah.","start":222.345,"end":222.845,"sentiment":"neutral","sentiment_score":0.04205667972564697},{"text":"Okay.","start":222.985,"end":223.44,"sentiment":"neutral","sentiment_score":0.025171034038066864},{"text":"89 CM8960.","start":234.24,"end":237.62,"sentiment":"neutral","sentiment_score":0.005348177393898368},{"text":"Okay.","start":243.865,"end":244.365,"sentiment":"neutral","sentiment_score":0.018233049660921097}],"sentiment":"neutral","sentiment_score":0.020594167697709054,"num_words":8,"start":219.705,"end":244.365},{"sentences":[{"text":"This is purchase order or this is a VPN?","start":244.66501,"end":247.405,"sentiment":"neutral","sentiment_score":0.015378688875999715},{"text":"Okay.","start":251.225,"end":251.705,"sentiment":"neutral","sentiment_score":0.01464683748781681},{"text":"Are you looking for a stocks for this one?","start":251.705,"end":253.97,"sentiment":"neutral","sentiment_score":0.0051908354378408855},{"text":"Okay.","start":268.525,"end":269.025,"sentiment":"neutral","sentiment_score":0.04330240935087204},{"text":"Is that okay?","start":269.405,"end":270.205,"sentiment":"neutral","sentiment_score":0.04938759965201219}],"sentiment":"neutral","sentiment_score":0.017010337592143078,"num_words":23,"start":244.66501,"end":270.205},{"sentences":[{"text":"Can I put you on hold for a minute?","start":270.205,"end":271.645,"sentiment":"neutral","sentiment_score":-0.05948627326223585},{"text":"I'll transfer you to a presales team who will able to answer your your inquiry regarding about product because I am I am from the sales team.","start":271.645,"end":281.025,"sentiment":"neutral","sentiment_score":0.05498730422308048},{"text":"Is that okay if I transfer you to a free system for your inquiry?","start":282.12,"end":286.14,"sentiment":"neutral","sentiment_score":0.09866311560784068},{"text":"K.","start":287.64,"end":288.03888,"sentiment":"neutral","sentiment_score":0.06655244529247284},{"text":"Yeah.","start":293.7989,"end":294.11887,"sentiment":"neutral","sentiment_score":0.13899141550064087}],"sentiment":"neutral","sentiment_score":0.048771312191652566,"num_words":52,"start":270.205,"end":294.11887},{"sentences":[{"text":"Okay.","start":294.11887,"end":294.61887,"sentiment":"neutral","sentiment_score":0.1161031499505043},{"text":"Yes, sir.","start":295.2389,"end":295.97888,"sentiment":"neutral","sentiment_score":0.25187814235687256},{"text":"Yes, sir.","start":296.5189,"end":297.0789,"sentiment":"neutral","sentiment_score":0.24680212140083313},{"text":"Yes.","start":297.0789,"end":297.31888,"sentiment":"neutral","sentiment_score":0.224340096116066},{"text":"Hold on.","start":297.31888,"end":297.97888,"sentiment":"neutral","sentiment_score":-0.07605428621172905}],"sentiment":"neutral","sentiment_score":0.14821190014481544,"num_words":8,"start":294.11887,"end":297.97888}]}}]}],"paragraphs":{"transcript":"\nChannel 1: For calling Ingram Micro. Please stop and listen to this entire message as our menu options have changed. Please enter the five digit extension number of the party you're trying to reach, or press 0 followed by the pound hash key for more options. We didn't get that. Please try again.\n\nPlease enter the five digit extension number of the party you're trying to reach, or press 0 followed by the pound hash key for more options. Please choose from the following options. For sales and presales inquiries, say presales or press 1. For post sales support For sales, say sales or press 1. For licensing, say licensing or press 2.\n\nFor retail, say retail or press please be advised that this call may be monitored or recorded for quality, training, and compliance purposes. By continuing, you consent to this recording. To opt out, please press 1 now. You are the first caller in the queue. Please wait for the next available representative.\n\nYour call is important to us. Please remain on the line, and your call will be answered by the next available representative. Hello. Good morning. This is Dennis from Ingram Micro.\n\nHow can I help you?\n\nChannel 0: Hey. Good morning, Dennis. This is Ross with Tech Home Systems. How are you?\n\nChannel 1: I'm doing great. May I know the purpose of your call so I can assist you?\n\nChannel 0: Yep. Dennis, actually, we got one customer. He was after a product with SKU Centimeters nine six eight zero.\n\nChannel 1: Can I have your name, sir, first?\n\nChannel 0: My name is Ross.\n\nChannel 1: Hello. Hello, Rose. Do you have a job ID in regarding on this? I'll check-in on on our system so I can check.\n\nChannel 0: Sorry?\n\nChannel 1: Do you have a job ID? Do you have a job ID on this one?\n\nChannel 0: Account.\n\nChannel 1: Or\n\nChannel 0: I\n\nChannel 1: the\n\nChannel 0: I\n\nChannel 1: sales\n\nChannel 0: have\n\nChannel 1: order?\n\nChannel 0: an account number.\n\nChannel 1: Okay. Your what is your account number?\n\nChannel 0: 401586.\n\nChannel 1: 401856\n\nChannel 0: Five eight six.\n\nChannel 1: 586. Also, your company name is Tech Home Systems. Is that correct?\n\nChannel 0: Right. Right.\n\nChannel 1: Yeah.\n\nChannel 0: So we\n\nChannel 1: Okay.\n\nChannel 0: got one customer. He's after CM9680.\n\nChannel 1: 89 CM8960.\n\nChannel 0: CM9680.\n\nChannel 1: Okay. This is purchase order or this is a VPN? Okay. Are you looking for a stocks for this one?\n\nChannel 0: VPN. So, actually, he got a couple of questions. Like, is there a a power supply included with this product, CM nine six eight zero, or does it need to be ordered separately?\n\nChannel 1: Okay. Is that okay? Can I put you on hold for a minute? I'll transfer you to a presales team who will able to answer your your inquiry regarding about product because I am I am from the sales team. Is that okay if I transfer you to a free system for your inquiry?\n\nChannel 0: Give me a moment.\n\nChannel 1: K.\n\nChannel 0: I'll I'll I'll give you a call within five minutes. Then yep.\n\nChannel 1: Yeah.\n\nChannel 0: I can\n\nChannel 1: Okay.\n\nChannel 0: contact the business.\n\nChannel 1: Yes, sir.\n\nChannel 0: No worries.\n\nChannel 1: Yes, sir. Yes. Hold on.","paragraphs":[{"sentences":[{"text":"For calling Ingram Micro.","start":0.08,"end":1.54,"sentiment":"neutral","sentiment_score":-0.019372479058802128},{"text":"Please stop and listen to this entire message as our menu options have changed.","start":1.8399999,"end":5.7,"sentiment":"neutral","sentiment_score":-0.10011967564267772},{"text":"Please enter the five digit extension number of the party you're trying to reach, or press 0 followed by the pound hash key for more options.","start":6.24,"end":13.86,"sentiment":"neutral","sentiment_score":-0.028339064214378595},{"text":"We didn't get that.","start":22.515,"end":23.634998,"sentiment":"neutral","sentiment_score":-0.23062682151794434},{"text":"Please try again.","start":23.634998,"end":24.615,"sentiment":"neutral","sentiment_score":-0.20836785435676575}],"sentiment":"neutral","sentiment_score":-0.07379591948918852,"channel":1,"num_words":51,"start":0.08,"end":24.615},{"sentences":[{"text":"Please enter the five digit extension number of the party you're trying to reach, or press 0 followed by the pound hash key for more options.","start":24.755,"end":32.28,"sentiment":"neutral","sentiment_score":-0.015909343545969862},{"text":"Please choose from the following options.","start":40.9,"end":42.68,"sentiment":"neutral","sentiment_score":-0.0028717516300578914},{"text":"For sales and presales inquiries, say presales or press 1.","start":43.135,"end":46.975,"sentiment":"neutral","sentiment_score":-0.00418448718264699},{"text":"For post sales support For sales, say sales or press 1.","start":46.975,"end":50.734997,"sentiment":"neutral","sentiment_score":-0.004364281765777956},{"text":"For licensing, say licensing or press 2.","start":50.734997,"end":53.534996,"sentiment":"neutral","sentiment_score":-0.014382930073354925}],"sentiment":"neutral","sentiment_score":-0.01035676539565126,"channel":1,"num_words":60,"start":24.755,"end":53.534996},{"sentences":[{"text":"For retail, say retail or press please be advised that this call may be monitored or recorded for quality, training, and compliance purposes.","start":53.534996,"end":61.059998,"sentiment":"neutral","sentiment_score":-0.055209483546407326},{"text":"By continuing, you consent to this recording.","start":61.92,"end":64.5,"sentiment":"neutral","sentiment_score":-0.08918136890445437},{"text":"To opt out, please press 1 now.","start":64.72,"end":67.06,"sentiment":"neutral","sentiment_score":-0.09021299864564623},{"text":"You are the first caller in the queue.","start":72.175,"end":73.935005,"sentiment":"neutral","sentiment_score":-0.07528806198388338},{"text":"Please wait for the next available representative.","start":73.935005,"end":75.955,"sentiment":"neutral","sentiment_score":-0.15578802355698176}],"sentiment":"neutral","sentiment_score":-0.08112306452284639,"channel":1,"num_words":52,"start":53.534996,"end":75.955},{"sentences":[{"text":"Your call is important to 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CM8960.","start":234.24,"end":237.62,"sentiment":"neutral","sentiment_score":0.005348177393898368}],"sentiment":"neutral","sentiment_score":0.005348177393898368,"channel":1,"num_words":2,"start":234.24,"end":237.62},{"sentences":[{"text":"CM9680.","start":237.64,"end":240.37999,"sentiment":"neutral","sentiment_score":0.006325374823063612}],"sentiment":"neutral","sentiment_score":0.006325374823063612,"channel":0,"num_words":1,"start":237.64,"end":240.37999},{"sentences":[{"text":"Okay.","start":243.865,"end":244.365,"sentiment":"neutral","sentiment_score":0.018233049660921097},{"text":"This is purchase order or this is a VPN?","start":244.66501,"end":247.405,"sentiment":"neutral","sentiment_score":0.015378688875999715},{"text":"Okay.","start":251.225,"end":251.705,"sentiment":"neutral","sentiment_score":0.01464683748781681},{"text":"Are you looking for a stocks for this one?","start":251.705,"end":253.97,"sentiment":"neutral","sentiment_score":0.0051908354378408855}],"sentiment":"neutral","sentiment_score":0.010900280298665166,"channel":1,"num_words":20,"start":243.865,"end":253.97},{"sentences":[{"text":"VPN.","start":254.77501,"end":254.93501,"sentiment":"neutral","sentiment_score":0.010966314002871512},{"text":"So, actually, he got a couple of questions.","start":254.93501,"end":257.755,"sentiment":"neutral","sentiment_score":0.01516274781897664},{"text":"Like, is there a a power supply included with this product, CM nine six eight zero, or does it need to be ordered separately?","start":257.975,"end":267.53998,"sentiment":"neutral","sentiment_score":-0.007237334580471118}],"sentiment":"neutral","sentiment_score":-0.0012553858598976424,"channel":0,"num_words":33,"start":254.77501,"end":267.53998},{"sentences":[{"text":"Okay.","start":268.525,"end":269.025,"sentiment":"neutral","sentiment_score":0.04330240935087204},{"text":"Is that okay?","start":269.405,"end":270.205,"sentiment":"neutral","sentiment_score":0.04938759965201219},{"text":"Can I put you on hold for a minute?","start":270.205,"end":271.645,"sentiment":"neutral","sentiment_score":-0.05948627326223585},{"text":"I'll transfer you to a presales team who will able to answer your your inquiry regarding about product because I am I am from the sales team.","start":271.645,"end":281.025,"sentiment":"neutral","sentiment_score":0.05498730422308048},{"text":"Is that okay if I transfer you to a free system for your inquiry?","start":282.12,"end":286.14,"sentiment":"neutral","sentiment_score":0.09866311560784068}],"sentiment":"neutral","sentiment_score":0.046704251508883854,"channel":1,"num_words":54,"start":268.525,"end":286.14},{"sentences":[{"text":"Give me a moment.","start":287.08002,"end":287.80002,"sentiment":"neutral","sentiment_score":0.057204900309443474}],"sentiment":"neutral","sentiment_score":0.057204900309443474,"channel":0,"num_words":4,"start":287.08002,"end":287.80002},{"sentences":[{"text":"K.","start":287.64,"end":288.03888,"sentiment":"neutral","sentiment_score":0.06655244529247284}],"sentiment":"neutral","sentiment_score":0.06655244529247284,"channel":1,"num_words":1,"start":287.64,"end":288.03888},{"sentences":[{"text":"I'll I'll I'll give you a call within five minutes.","start":287.80002,"end":290.46002,"sentiment":"neutral","sentiment_score":0.09340491145849228},{"text":"Then yep.","start":291.64,"end":292.46002,"sentiment":"neutral","sentiment_score":0.0590891819447279}],"sentiment":"neutral","sentiment_score":0.08768562320619822,"channel":0,"num_words":12,"start":287.80002,"end":292.46002},{"sentences":[{"text":"Yeah.","start":293.7989,"end":294.11887,"sentiment":"neutral","sentiment_score":0.13899141550064087}],"sentiment":"neutral","sentiment_score":0.13899141550064087,"channel":1,"num_words":1,"start":293.7989,"end":294.11887},{"sentences":[{"text":"I can","start":293.88,"end":294.36002,"sentiment":"neutral","sentiment_score":0.13292083889245987}],"sentiment":"neutral","sentiment_score":0.13292083889245987,"channel":0,"num_words":2,"start":293.88,"end":294.36002},{"sentences":[{"text":"Okay.","start":294.11887,"end":294.61887,"sentiment":"neutral","sentiment_score":0.1161031499505043}],"sentiment":"neutral","sentiment_score":0.1161031499505043,"channel":1,"num_words":1,"start":294.11887,"end":294.61887},{"sentences":[{"text":"contact the business.","start":294.36002,"end":295.42,"sentiment":"neutral","sentiment_score":0.11456108093261719}],"sentiment":"neutral","sentiment_score":0.11456108093261719,"channel":0,"num_words":3,"start":294.36002,"end":295.42},{"sentences":[{"text":"Yes, sir.","start":295.2389,"end":295.97888,"sentiment":"neutral","sentiment_score":0.25187814235687256}],"sentiment":"neutral","sentiment_score":0.25187814235687256,"channel":1,"num_words":2,"start":295.2389,"end":295.97888},{"sentences":[{"text":"No worries.","start":295.56,"end":296.30002,"sentiment":"neutral","sentiment_score":0.2690948247909546}],"sentiment":"neutral","sentiment_score":0.2690948247909546,"channel":0,"num_words":2,"start":295.56,"end":296.30002},{"sentences":[{"text":"Yes, sir.","start":296.5189,"end":297.0789,"sentiment":"neutral","sentiment_score":0.24680212140083313},{"text":"Yes.","start":297.0789,"end":297.31888,"sentiment":"neutral","sentiment_score":0.224340096116066},{"text":"Hold on.","start":297.31888,"end":297.97888,"sentiment":"neutral","sentiment_score":-0.07605428621172905}],"sentiment":"neutral","sentiment_score":0.11316715329885482,"channel":1,"num_words":5,"start":296.5189,"end":297.97888}]},"summary":{"result":"success","short":"The customer calls Ingram Micro and is prompted to enter a five digit extension number or press zero for more options. They are then instructed to choose from various options, including sales and support, and are eventually transferred to a representative from Ingram Micro. The representative asks for the customer's information and transfers them to a presales team to answer their questions about a specific product."},"intents":{"segments":[{"text":"You are the first caller in the queue. Please wait for the next available representative. Your call is important to us. Please remain on the line, and your call will be answered by the next available representative. Hello. Good morning.","start_word":148,"end_word":187,"intents":[{"intent":"Guide callers","confidence_score":0.04997453}]},{"text":"I'll check-in on on our system so I can check. Sorry?","start_word":272,"end_word":282,"intents":[{"intent":"Check system","confidence_score":0.49549204},{"intent":"Check account","confidence_score":0.2784214}]},{"text":"I'll transfer you to a presales team who will able to answer your your inquiry regarding about product because I am I am from the sales team. Is that okay if I transfer you to a free system for your inquiry? Give me a moment.","start_word":414,"end_word":458,"intents":[{"intent":"Transfer to presales","confidence_score":0.12903947}]},{"text":"contact the business. Yes, sir. No worries.","start_word":476,"end_word":482,"intents":[{"intent":"Contact business","confidence_score":0.6606101}]}]},"sentiments":{"segments":[{"text":"For calling Ingram Micro. Please stop and listen to this entire message as our menu options have changed. Please enter the five digit extension number of the party you're trying to reach, or press 0 followed by the pound hash key for more options. We didn't get that. Please try again. Please enter the five digit extension number of the party you're trying to reach, or press 0 followed by the pound hash key for more options. Please choose from the following options. For sales and presales inquiries, say presales or press 1. For post sales support For sales, say sales or press 1. For licensing, say licensing or press 2. For retail, say retail or press please be advised that this call may be monitored or recorded for quality, training, and compliance purposes. By continuing, you consent to this recording. To opt out, please press 1 now. You are the first caller in the queue. Please wait for the next available representative. Your call is important to us. Please remain on the line, and your call will be answered by the next available representative. Hello. Good morning. This is Dennis from Ingram Micro. How can I help you? Hey. Good morning, Dennis. This is Ross with Tech Home Systems. How are you?","start_word":0,"end_word":212,"sentiment":"neutral","sentiment_score":-0.02923911064863205},{"text":"I'm doing great.","start_word":213,"end_word":215,"sentiment":"positive","sentiment_score":0.5519039630889893},{"text":"May I know the purpose of your call so I can assist you? Yep. Dennis, actually, we got one customer. He was after a product with SKU Centimeters nine six eight zero. Can I have your name, sir, first? My name is Ross. Hello. Hello, Rose. Do you have a job ID in regarding on this? I'll check-in on on our system so I can check. Sorry? Do you have a job ID? Do you have a job ID on this one? Account. Or I the I sales have order? an account number. Okay. Your what is your account number? 401586. 401856 Five eight six. 586. Also, your company name is Tech Home Systems. Is that correct? Right. Right. Yeah. So we got Okay. one customer. He's after CM9680. 89 CM8960. CM9680. Okay. This is purchase order or this is a VPN? Okay. Are you looking for a stocks for this one? VPN. So, actually, he got a couple of questions. Like, is there a a power supply included with this product, CM nine six eight zero, or does it need to be ordered separately? Okay. Is that okay? Can I put you on hold for a minute? I'll transfer you to a presales team who will able to answer your your inquiry regarding about product because I am I am from the sales team. Is that okay if I transfer you to a free system for your inquiry? Give me a moment. K. I'll I'll I'll give you a call within five minutes. Then yep. Yeah. I can Okay. contact the business. Yes, sir. No worries. Yes, sir. Yes. Hold on.","start_word":216,"end_word":487,"sentiment":"neutral","sentiment_score":0.0393910142045249}],"average":{"sentiment":"neutral","sentiment_score":0.016735138886084057}}}}