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call.","start":58.3,"end":60.48,"sentiment":"neutral","sentiment_score":-0.09795251488685608},{"text":"Okay?","start":60.539997,"end":61.039997,"sentiment":"neutral","sentiment_score":-0.07835707813501358},{"text":"No","start":62.059998,"end":62.3,"sentiment":"negative","sentiment_score":-0.42425715923309326}],"sentiment":"neutral","sentiment_score":-0.10322885609724942,"channel":1,"num_words":17,"start":56.94,"end":62.3},{"sentences":[{"text":"I","start":62.19,"end":62.35,"sentiment":"negative","sentiment_score":-0.5186981558799744}],"sentiment":"negative","sentiment_score":-0.5186981558799744,"channel":0,"num_words":1,"start":62.19,"end":62.35},{"sentences":[{"text":"need","start":62.3,"end":62.539997,"sentiment":"negative","sentiment_score":-0.4855802059173584}],"sentiment":"negative","sentiment_score":-0.4855802059173584,"channel":1,"num_words":1,"start":62.3,"end":62.539997},{"sentences":[{"text":"don't","start":62.35,"end":62.67,"sentiment":"negative","sentiment_score":-0.5470438003540039}],"sentiment":"negative","sentiment_score":-0.5470438003540039,"channel":0,"num_words":1,"start":62.35,"end":62.67},{"sentences":[{"text":"to 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Steven.","start":62.989998,"end":64.59,"sentiment":"neutral","sentiment_score":-0.088807113468647}],"sentiment":"neutral","sentiment_score":-0.088807113468647,"channel":0,"num_words":5,"start":62.989998,"end":64.59},{"sentences":[{"text":"Alright.","start":64.299995,"end":64.7,"sentiment":"neutral","sentiment_score":0.18856430053710935}],"sentiment":"neutral","sentiment_score":0.18856430053710935,"channel":1,"num_words":1,"start":64.299995,"end":64.7},{"sentences":[{"text":"I'm","start":64.59,"end":64.75,"sentiment":"neutral","sentiment_score":0.32197949290275574}],"sentiment":"neutral","sentiment_score":0.32197949290275574,"channel":0,"num_words":1,"start":64.59,"end":64.75},{"sentences":[{"text":"Thanks.","start":64.7,"end":65.2,"sentiment":"positive","sentiment_score":0.4489789605140686}],"sentiment":"positive","sentiment_score":0.4489789605140686,"channel":1,"num_words":1,"start":64.7,"end":65.2},{"sentences":[{"text":"I'm the one that called you 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Steven had already looked over the email and the agent asked if he had had a chance to review it. The agent mentioned that they were not looking for security at this stage and offered to call if anything came up."},"intents":{"segments":[{"text":"It's Andrew from Vigilance AI. We spoke a a little while ago, and you asked me to send you our information so you could check us out first.","start_word":9,"end_word":36,"intents":[{"intent":"Request information","confidence_score":0.12110981}]},{"text":"I just wanted to see if you had the chance to look over the email that we sent you. No. Briefly.","start_word":50,"end_word":70,"intents":[{"intent":"Check email","confidence_score":0.44233358}]},{"text":"Oh, you mean, are you guys already settled for security? Is that Yeah.","start_word":105,"end_word":117,"intents":[{"intent":"Confirm security settlement","confidence_score":0.08238061}]},{"text":"No I need don't to call even back. have my number yet, Steven. Alright. I'm Thanks. I'm the one that called you back.","start_word":138,"end_word":160,"intents":[{"intent":"Inform about call back","confidence_score":0.00090422784}]},{"text":"have my number yet, Steven. Alright.","start_word":146,"end_word":151,"intents":[{"intent":"Provide contact number","confidence_score":0.051864766}]}]},"sentiments":{"segments":[{"text":"Speaking. Hi, Steven. Hello? Oh, hello? Yes. Oh, Steven. It's Andrew from Vigilance AI. We spoke a a little while ago, and you asked me to send you our information so you could check us out first.","start_word":0,"end_word":36,"sentiment":"neutral","sentiment_score":0.004999253898859024},{"text":"Have I caught you in a bad time?","start_word":37,"end_word":44,"sentiment":"negative","sentiment_score":-0.4956473410129547},{"text":"Yeah. Very quickly. Oh, yeah. I just wanted to see if you had the chance to look over the email that we sent you. No. Briefly. Yes. Oh, so you have a look at it? The Yeah.","start_word":45,"end_word":81,"sentiment":"neutral","sentiment_score":-0.035507433116436005},{"text":"reason I don't I think asked it's something is it's it's not it's not something we are looking for at this stage.","start_word":82,"end_word":103,"sentiment":"negative","sentiment_score":-0.42512771487236023},{"text":"Okay? Oh, you mean, are you guys already settled for security? Is that Yeah. what you So mean? we got your due till now. If anything comes up, I'll give you a call. Okay?","start_word":104,"end_word":137,"sentiment":"neutral","sentiment_score":-0.08679850399494171},{"text":"No I need don't to call even back.","start_word":138,"end_word":145,"sentiment":"negative","sentiment_score":-0.5205436944961548},{"text":"have my number yet, Steven. Alright.","start_word":146,"end_word":151,"sentiment":"neutral","sentiment_score":0.0009985581273213029},{"text":"I'm Thanks.","start_word":152,"end_word":153,"sentiment":"positive","sentiment_score":0.3727792799472809},{"text":"I'm the one that called you back.","start_word":154,"end_word":160,"sentiment":"neutral","sentiment_score":0.1846676915884018}],"average":{"sentiment":"neutral","sentiment_score":-0.11456376595558526}}}}