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This is hi, Maureen. This is. I I changed my mobile phone, so I removed the SIM card my AirTest SIM card from one phone and moved it to another one, but it is now showing me as no service. I have.\n\nYes. Go ahead. Yeah. I definitely. So so I just said that I was moving with that on the engine part, but it was working fine till I moved from one phone to another one, and it is not.\n\nNo. Oh, okay. Okay. Thank you so much for your time. Bye.\n\nYou too.","paragraphs":[{"sentences":[{"text":"Hi, Maureen.","start":6.56,"end":7.12,"sentiment":"neutral","sentiment_score":0.21336516737937927},{"text":"This is hi, Maureen.","start":7.12,"end":9.2,"sentiment":"neutral","sentiment_score":0.028322582598775625},{"text":"This is.","start":9.2,"end":9.86,"sentiment":"neutral","sentiment_score":0.04112974368035793},{"text":"I I changed my mobile phone, so I removed the SIM card my AirTest SIM card from one phone and moved it to another one, but it is now showing me as no service.","start":11.84,"end":22.544998,"sentiment":"neutral","sentiment_score":-0.20723385166595965},{"text":"I have.","start":25.085,"end":25.744999,"sentiment":"neutral","sentiment_score":-0.012647194322198631}],"sentiment":"neutral","sentiment_score":-0.14656739074482836,"num_words":44,"start":6.56,"end":25.744999},{"sentences":[{"text":"Yes.","start":29.78,"end":30.02,"sentiment":"neutral","sentiment_score":0.015026922337710856},{"text":"Go ahead.","start":30.02,"end":30.76,"sentiment":"neutral","sentiment_score":0.019598113372921944},{"text":"Yeah.","start":35.54,"end":35.94,"sentiment":"neutral","sentiment_score":0.0013509108684957027},{"text":"I definitely.","start":35.94,"end":36.52,"sentiment":"neutral","sentiment_score":0.00729996059089899},{"text":"So so I just said that I was moving with that on the engine part, but it was working fine till I moved from one phone to another one, and it is not.","start":37.54,"end":48.315,"sentiment":"neutral","sentiment_score":-0.12076404950383937}],"sentiment":"neutral","sentiment_score":-0.10038563211520131,"num_words":39,"start":29.78,"end":48.315},{"sentences":[{"text":"No.","start":48.375,"end":48.875,"sentiment":"neutral","sentiment_score":-0.1657814979553223},{"text":"Oh, okay.","start":56.135,"end":56.954998,"sentiment":"neutral","sentiment_score":-0.2496788501739502},{"text":"Okay.","start":71.68094,"end":72.08094,"sentiment":"neutral","sentiment_score":0.10161330550909042},{"text":"Thank you so much for your time.","start":72.08094,"end":73.20094,"sentiment":"positive","sentiment_score":0.45516986506325857},{"text":"Bye.","start":73.20094,"end":73.70094,"sentiment":"neutral","sentiment_score":0.21352945268154144}],"sentiment":"neutral","sentiment_score":0.23634938461085161,"num_words":12,"start":48.375,"end":73.70094},{"sentences":[{"text":"You too.","start":76.56094,"end":77.38094,"sentiment":"neutral","sentiment_score":0.14389051496982574}],"sentiment":"neutral","sentiment_score":0.14389051496982574,"num_words":2,"start":76.56094,"end":77.38094}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Ertol tech support. How can\n\nChannel 1: Hi,\n\nChannel 0: I assist\n\nChannel 1: Maureen.\n\nChannel 0: you today?\n\nChannel 1: This is\n\nChannel 0: Mhmm.\n\nChannel 1: hi, Maureen. This is.\n\nChannel 0: Mhmm.\n\nChannel 1: I I changed my mobile phone, so I removed the SIM card my AirTest SIM card from one phone and moved it to another one, but it is now showing me as no service.\n\nChannel 0: Mhmm. Is\n\nChannel 1: I have.\n\nChannel 0: it\n\nChannel 1: Yes. Go ahead.\n\nChannel 0: yes. Is it Australian phone numbers or other\n\nChannel 1: Yeah.\n\nChannel 0: phone number?\n\nChannel 1: I definitely. So so I just said that I was moving with that on the engine part, but it was working fine till I moved from one phone to another one, and it is not. No.\n\nChannel 0: Okay. Since we are Airtel Australia, we only service Australian phone numbers. Unfortunately,\n\nChannel 1: Oh, okay.\n\nChannel 0: we are unable to resolve this issue for you as we are not affiliated with Airtel India. They're a different company, different reseller. Yeah. That's okay.\n\nChannel 1: Okay. Thank you so much for your time. Bye.\n\nChannel 0: Yeah. You're welcome. Have a great day.\n\nChannel 1: You too.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.1999999,"end":1.68,"sentiment":"neutral","sentiment_score":0.09852372109889984},{"text":"Good afternoon.","start":1.68,"end":2.42,"sentiment":"neutral","sentiment_score":0.2791316509246826},{"text":"This is Maureen from Ertol tech support.","start":2.56,"end":5.38,"sentiment":"neutral","sentiment_score":0.24946116762501852},{"text":"How can","start":6.16,"end":6.56,"sentiment":"neutral","sentiment_score":0.2362939864397049}],"sentiment":"neutral","sentiment_score":0.23963359743356705,"channel":0,"num_words":12,"start":1.1999999,"end":6.56},{"sentences":[{"text":"Hi,","start":6.56,"end":6.7999997,"sentiment":"neutral","sentiment_score":0.22276413440704343}],"sentiment":"neutral","sentiment_score":0.22276413440704343,"channel":1,"num_words":1,"start":6.56,"end":6.7999997},{"sentences":[{"text":"I 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okay.","start":56.135,"end":56.954998,"sentiment":"neutral","sentiment_score":-0.2496788501739502}],"sentiment":"neutral","sentiment_score":-0.2496788501739502,"channel":1,"num_words":2,"start":56.135,"end":56.954998},{"sentences":[{"text":"we are unable to resolve this issue for you as we are not affiliated with Airtel India.","start":56.8,"end":62.1,"sentiment":"negative","sentiment_score":-0.43648719612289877},{"text":"They're a different company, different reseller.","start":62.48,"end":65.22,"sentiment":"neutral","sentiment_score":-0.289276381333669},{"text":"Yeah.","start":69.50087,"end":69.90087,"sentiment":"neutral","sentiment_score":-0.0652410238981247},{"text":"That's 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When she moved to another phone, it wasn't working and she wasn't able to resolve the issue. Er informed her that they only service Australian phone numbers and that they can't resolve the issue."},"intents":{"segments":[{"text":"I I changed my mobile phone, so I removed the SIM card my AirTest SIM card from one phone and moved it to another one, but it is now showing me as no service.","start_word":26,"end_word":59,"intents":[{"intent":"Resolve mobile phone issue","confidence_score":0.02397165}]}]},"sentiments":{"segments":[{"text":"Hello. Good afternoon. This is Maureen from Ertol tech support. How can I Hi, assist Maureen. you today? This is Mhmm. hi, Maureen. This is. Mhmm. I I changed my mobile phone, so I removed the SIM card my AirTest SIM card from one phone and moved it to another one, but it is now showing me as no service. Mhmm. Is I have. it Yes. Go ahead. yes. Is it Australian phone numbers or other Yeah. phone number? I definitely. So so I just said that I was moving with that on the engine part, but it was working fine till I moved from one phone to another one, and it is not. No. Okay. Since we are Airtel Australia, we only service Australian phone numbers. Unfortunately, Oh, okay.","start_word":0,"end_word":129,"sentiment":"neutral","sentiment_score":-0.053634341806173325},{"text":"we are unable to resolve this issue for you as we are not affiliated with Airtel India.","start_word":130,"end_word":146,"sentiment":"negative","sentiment_score":-0.43365126848220825},{"text":"They're a different company, different reseller. Yeah. That's okay. Okay.","start_word":147,"end_word":156,"sentiment":"neutral","sentiment_score":-0.1638806164264679},{"text":"Thank you so much for your time.","start_word":157,"end_word":163,"sentiment":"positive","sentiment_score":0.4608626365661621},{"text":"Bye. Yeah.","start_word":164,"end_word":165,"sentiment":"neutral","sentiment_score":0.20734624564647677},{"text":"You're welcome. Have a great day.","start_word":166,"end_word":171,"sentiment":"positive","sentiment_score":0.48594120144844055},{"text":"You too.","start_word":172,"end_word":173,"sentiment":"neutral","sentiment_score":0.1691390573978424}],"average":{"sentiment":"neutral","sentiment_score":-0.04468569063371228}}}}