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My name is Mary. May I have your name, please? SIP. Hello, Siva.\n\nHow are you doing today? So are you trying to purchase an Australian SIM? I I understand, Siva. I'm so sorry. As we actually don't cater Airtel India SIM, and we only cater Airtel Australian SIM.\n\nSo if you are... If you have inquiries about Airtel India, please contact their customer service directly, and I'm sure they'll be more than happy to assist. Yes. No. We don't.\n\nSorry. We don't have a direct contact with Airtel India as we are separate company, and we don't work... I mean, we work independently. Thank you so much. Have a great day.\n\nGoodbye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":0.96,"end":2.24,"sentiment":"positive","sentiment_score":0.48573275804519656},{"text":"My name is Mary.","start":2.24,"end":3.1999998,"sentiment":"positive","sentiment_score":0.43524453043937683},{"text":"May I have your name, please?","start":3.1999998,"end":4.58,"sentiment":"neutral","sentiment_score":0.25389575213193893},{"text":"SIP.","start":8.96,"end":9.46,"sentiment":"neutral","sentiment_score":0.0559065043926239},{"text":"Hello, Siva.","start":9.5199995,"end":10.32,"sentiment":"neutral","sentiment_score":0.23334616422653198}],"sentiment":"positive","sentiment_score":0.3453119587567117,"num_words":18,"start":0.96,"end":10.32},{"sentences":[{"text":"How are you doing today?","start":10.32,"end":11.62,"sentiment":"positive","sentiment_score":0.3490608990192413},{"text":"So are you trying to purchase an Australian SIM?","start":36.96,"end":42.26,"sentiment":"neutral","sentiment_score":-0.009433182059890695},{"text":"I I understand, Siva.","start":50.435,"end":52.195,"sentiment":"neutral","sentiment_score":-0.06314211152493954},{"text":"I'm so sorry.","start":52.195,"end":53.095,"sentiment":"neutral","sentiment_score":-0.17568759123484293},{"text":"As we actually don't cater Airtel India SIM, and we only cater Airtel Australian SIM.","start":53.635002,"end":62.23,"sentiment":"neutral","sentiment_score":-0.15826997061570486}],"sentiment":"neutral","sentiment_score":-0.041479858957851924,"num_words":36,"start":10.32,"end":62.23},{"sentences":[{"text":"So if you are...","start":62.23,"end":64.009995,"sentiment":"neutral","sentiment_score":-0.08741634152829647},{"text":"If you have inquiries about Airtel India, please contact their customer service directly, and I'm sure they'll be more than happy to assist.","start":64.55,"end":71.21,"sentiment":"neutral","sentiment_score":0.04019632101382898},{"text":"Yes.","start":77.775,"end":78.095,"sentiment":"neutral","sentiment_score":-0.030652806162834167},{"text":"No.","start":78.095,"end":78.415,"sentiment":"neutral","sentiment_score":-0.08609573543071747},{"text":"We don't.","start":78.415,"end":79.155,"sentiment":"neutral","sentiment_score":-0.0822785310447216}],"sentiment":"neutral","sentiment_score":0.009469174629738253,"num_words":31,"start":62.23,"end":79.155},{"sentences":[{"text":"Sorry.","start":87.43,"end":87.75,"sentiment":"neutral","sentiment_score":-0.13917694985866547},{"text":"We don't have a direct contact with Airtel India as we are separate company, and we don't work...","start":87.75,"end":94.89,"sentiment":"neutral","sentiment_score":-0.18467391282320023},{"text":"I mean, we work independently.","start":95.270004,"end":96.97,"sentiment":"neutral","sentiment_score":-0.1567530781030655},{"text":"Thank you so much.","start":101.60494,"end":102.644936,"sentiment":"positive","sentiment_score":0.5040275007486343},{"text":"Have a great day.","start":102.644936,"end":103.28494,"sentiment":"positive","sentiment_score":0.5274987369775772}],"sentiment":"neutral","sentiment_score":-0.0037802443839609623,"num_words":32,"start":87.43,"end":103.28494},{"sentences":[{"text":"Goodbye.","start":103.28494,"end":103.78494,"sentiment":"neutral","sentiment_score":0.2926214933395386}],"sentiment":"neutral","sentiment_score":0.2926214933395386,"num_words":1,"start":103.28494,"end":103.78494}]}}]},{"alternatives":[{"transcript":"Siva, s I v a. Not bad. Thanks. We are going to India, Chennai, on December 9, and we want to buy... We are Australian citizen, so we wanna get three Airtel SIM... ESIM if I... We can. Are we allowed to have a... I mean, by... For foreign... Foreign nationals allowed to buy Airtel SIMs? Or Yeah. No. India. We... To use it in India, Indian SIM, Airtel SIM, eSIM. Oh, they are Indian customer service, is it? For... In India? And do you have their WhatsApp number? Oh, I see. Okay. I will... What is their contact number there in the... In Chennai? Okay. Okay. Then that's alright. I understand. Thank you. Thanks. Bye. Bye. You too. Bye.","confidence":0.97802734,"words":[{"word":"siva","start":5.2,"end":5.7,"confidence":0.8409831,"punctuated_word":"Siva,","sentiment":"neutral","sentiment_score":0.04655943065881729},{"word":"s","start":5.7599998,"end":6.08,"confidence":0.9970703,"punctuated_word":"s","sentiment":"neutral","sentiment_score":0.027359021827578545},{"word":"i","start":6.08,"end":6.3199997,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.02981085516512394},{"word":"v","start":6.3199997,"end":6.48,"confidence":0.9980469,"punctuated_word":"v","sentiment":"neutral","sentiment_score":0.043122630566358566},{"word":"a","start":6.48,"end":6.98,"confidence":0.99560547,"punctuated_word":"a.","sentiment":"neutral","sentiment_score":0.06116762012243271},{"word":"not","start":11.92,"end":12.16,"confidence":0.55371094,"punctuated_word":"Not","sentiment":"positive","sentiment_score":0.36967232823371887},{"word":"bad","start":12.16,"end":12.4,"confidence":0.99853516,"punctuated_word":"bad.","sentiment":"neutral","sentiment_score":0.29601073265075684},{"word":"thanks","start":12.4,"end":12.9,"confidence":1.0,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.33334070444107056},{"word":"we","start":13.594999,"end":13.754999,"confidence":0.9667969,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.07447588443756104},{"word":"are","start":13.754999,"end":13.915,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.05779220908880234},{"word":"going","start":13.915,"end":14.155,"confidence":1.0,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.05654026567935944},{"word":"to","start":14.155,"end":14.3949995,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06736063957214355},{"word":"india","start":14.3949995,"end":14.8949995,"confidence":0.9592285,"punctuated_word":"India,","sentiment":"neutral","sentiment_score":0.0782933235168457},{"word":"chennai","start":15.035,"end":15.535,"confidence":0.75878906,"punctuated_word":"Chennai,","sentiment":"neutral","sentiment_score":0.053553760051727295},{"word":"on","start":15.674999,"end":15.834999,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.044284045696258545},{"word":"december","start":15.834999,"end":16.365,"confidence":0.94710284,"punctuated_word":"December","sentiment":"neutral","sentiment_score":0.06664709001779556},{"word":"9","start":16.365,"end":16.895,"confidence":0.94710284,"punctuated_word":"9,","sentiment":"neutral","sentiment_score":0.05210278555750847},{"word":"and","start":17.675,"end":17.994999,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.02955157309770584},{"word":"we","start":17.994999,"end":18.154999,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.034092482179403305},{"word":"want","start":18.154999,"end":18.634998,"confidence":0.9277344,"punctuated_word":"want","sentiment":"neutral","sentiment_score":0.033033791929483414},{"word":"to","start":18.634998,"end":18.795,"confidence":0.8598633,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.031169679015874863},{"word":"buy","start":18.795,"end":19.115,"confidence":0.97802734,"punctuated_word":"buy...","sentiment":"neutral","sentiment_score":0.028834596276283264},{"word":"we","start":19.115,"end":19.195,"confidence":0.9790039,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.00006758328527212143},{"word":"are","start":19.195,"end":19.355,"confidence":0.9921875,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.001908312551677227},{"word":"australian","start":19.355,"end":19.835,"confidence":0.6904297,"punctuated_word":"Australian","sentiment":"neutral","sentiment_score":0.006881587207317352},{"word":"citizen","start":19.835,"end":20.314999,"confidence":0.74560547,"punctuated_word":"citizen,","sentiment":"neutral","sentiment_score":0.006587120238691568},{"word":"so","start":20.314999,"end":20.814999,"confidence":0.99902344,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.000860859639942646},{"word":"we","start":20.955,"end":21.115,"confidence":0.9921875,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.00458234827965498},{"word":"wanna","start":21.115,"end":21.615,"confidence":0.73291016,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":0.016368785873055458},{"word":"get","start":21.675,"end":21.994999,"confidence":0.90625,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.01577841117978096},{"word":"three","start":21.994999,"end":22.494999,"confidence":0.9526367,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.00952328834682703},{"word":"airtel","start":22.555,"end":23.055,"confidence":0.9763997,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":0.008094982244074345},{"word":"sim","start":23.355,"end":23.855,"confidence":0.53222656,"pun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Bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":0.96,"end":2.24,"sentiment":"positive","sentiment_score":0.48573275804519656},{"text":"My name is Mary.","start":2.24,"end":3.1999998,"sentiment":"positive","sentiment_score":0.43524453043937683},{"text":"May I have your name, please?","start":3.1999998,"end":4.58,"sentiment":"neutral","sentiment_score":0.25389575213193893}],"sentiment":"positive","sentiment_score":0.37953442831834155,"channel":0,"num_words":15,"start":0.96,"end":4.58},{"sentences":[{"text":"Siva, s I v a.","start":5.2,"end":6.98,"sentiment":"neutral","sentiment_score":0.04160391166806221}],"sentiment":"neutral","sentiment_score":0.04160391166806221,"channel":1,"num_words":5,"start":5.2,"end":6.98},{"sentences":[{"text":"SIP.","start":8.96,"end":9.46,"sentiment":"neutral","sentiment_score":0.0559065043926239},{"text":"Hello, Siva.","start":9.5199995,"end":10.32,"sentiment":"neutral","sentiment_score":0.23334616422653198},{"text":"How are 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I...","start":23.914999,"end":24.954998,"sentiment":"neutral","sentiment_score":0.0013876625647147496}],"sentiment":"neutral","sentiment_score":0.05751754325484076,"channel":1,"num_words":31,"start":11.92,"end":24.954998},{"sentences":[{"text":"We can.","start":24.954998,"end":25.695,"sentiment":"neutral","sentiment_score":0.008153967093676329},{"text":"Are we allowed to have a...","start":26.15,"end":27.27,"sentiment":"neutral","sentiment_score":-0.0036644176580011845},{"text":"I mean, by...","start":27.27,"end":29.29,"sentiment":"neutral","sentiment_score":-0.006390567558507125},{"text":"For foreign...","start":29.51,"end":30.09,"sentiment":"neutral","sentiment_score":-0.008929088246077299},{"text":"Foreign nationals allowed to buy Airtel SIMs?","start":30.47,"end":33.75,"sentiment":"neutral","sentiment_score":-0.009660504159650632}],"sentiment":"neutral","sentiment_score":-0.0055165990022942426,"channel":1,"num_words":20,"start":24.954998,"end":33.75},{"sentences":[{"text":"Or","start":33.75,"end":34.25,"sentiment":"neutral","sentiment_score":-0.00933413114398718}],"sentiment":"neutral","sentiment_score":-0.00933413114398718,"channel":1,"num_words":1,"start":33.75,"end":34.25},{"sentences":[{"text":"So are you trying to purchase an Australian SIM?","start":36.96,"end":42.26,"sentiment":"neutral","sentiment_score":-0.009433182059890695}],"sentiment":"neutral","sentiment_score":-0.009433182059890695,"channel":0,"num_words":9,"start":36.96,"end":42.26},{"sentences":[{"text":"Yeah.","start":42.805,"end":43.125,"sentiment":"neutral","sentiment_score":-0.018187284469604492},{"text":"No.","start":43.125,"end":43.625,"sentiment":"neutral","sentiment_score":-0.05143415927886963},{"text":"India.","start":44.965,"end":45.465,"sentiment":"neutral","sentiment_score":-0.039198826998472214},{"text":"We...","start":45.845,"end":46.085,"sentiment":"neutral","sentiment_score":-0.04576103389263153},{"text":"To use it in India, Indian SIM, Airtel SIM, eSIM.","start":46.085,"end":49.785,"sentiment":"neutral","sentiment_score":-0.034960097447037694}],"sentiment":"neutral","sentiment_score":-0.03601301993642535,"channel":1,"num_words":14,"start":42.805,"end":49.785},{"sentences":[{"text":"I I understand, Siva.","start":50.435,"end":52.195,"sentiment":"neutral","sentiment_score":-0.06314211152493954},{"text":"I'm so sorry.","start":52.195,"end":53.095,"sentiment":"neutral","sentiment_score":-0.17568759123484293},{"text":"As we actually don't cater Airtel India SIM, and we only cater Airtel Australian SIM.","start":53.635002,"end":62.23,"sentiment":"neutral","sentiment_score":-0.15826997061570486},{"text":"So if you are...","start":62.23,"end":64.009995,"sentiment":"neutral","sentiment_score":-0.08741634152829647},{"text":"If you have inquiries about Airtel India, please contact their customer service directly, and I'm sure they'll be more than happy to assist.","start":64.55,"end":71.21,"sentiment":"neutral","sentiment_score":0.04019632101382898}],"sentiment":"neutral","sentiment_score":-0.052629199221122025,"channel":0,"num_words":49,"start":50.435,"end":71.21},{"sentences":[{"text":"Oh, they are Indian customer service, is it?","start":71.625,"end":74.105,"sentiment":"neutral","sentiment_score":-0.014007386402226985},{"text":"For...","start":74.105,"end":74.265,"sentiment":"neutral","sentiment_score":-0.01079943310469389},{"text":"In India?","start":74.265,"end":74.925,"sentiment":"neutral","sentiment_score":-0.011354795657098293},{"text":"And do you have their WhatsApp number?","start":75.305,"end":77.085,"sentiment":"neutral","sentiment_score":-0.015838103901062692}],"sentiment":"neutral","sentiment_score":-0.014246380163563622,"channel":1,"num_words":18,"start":71.625,"end":77.085},{"sentences":[{"text":"Yes.","start":77.775,"end":78.095,"sentiment":"neutral","sentiment_score":-0.030652806162834167},{"text":"No.","start":78.095,"end":78.415,"sentiment":"neutral","sentiment_score":-0.08609573543071747},{"text":"We 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Chennai?","start":85.49,"end":86.229996,"sentiment":"neutral","sentiment_score":-0.026927498169243336}],"sentiment":"neutral","sentiment_score":-0.024280121317133307,"channel":1,"num_words":16,"start":80.29,"end":86.229996},{"sentences":[{"text":"Sorry.","start":87.43,"end":87.75,"sentiment":"neutral","sentiment_score":-0.13917694985866547},{"text":"We don't have a direct contact with Airtel India as we are separate company, and we don't work...","start":87.75,"end":94.89,"sentiment":"neutral","sentiment_score":-0.18467391282320023},{"text":"I mean, we work 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you.","start":100.45487,"end":100.934875,"sentiment":"neutral","sentiment_score":0.2716209888458252}],"sentiment":"neutral","sentiment_score":0.10493456116980976,"channel":1,"num_words":9,"start":98.294876,"end":100.934875},{"sentences":[{"text":"Thanks.","start":100.934875,"end":101.254875,"sentiment":"neutral","sentiment_score":0.27842289209365845},{"text":"Bye.","start":101.254875,"end":101.754875,"sentiment":"neutral","sentiment_score":0.23589730262756348}],"sentiment":"neutral","sentiment_score":0.25716009736061096,"channel":1,"num_words":2,"start":100.934875,"end":101.754875},{"sentences":[{"text":"Thank you so much.","start":101.60494,"end":102.644936,"sentiment":"positive","sentiment_score":0.5040275007486343}],"sentiment":"positive","sentiment_score":0.5040275007486343,"channel":0,"num_words":4,"start":101.60494,"end":102.644936},{"sentences":[{"text":"Bye.","start":102.534874,"end":103.034874,"sentiment":"neutral","sentiment_score":0.3306584358215332}],"sentiment":"neutral","sentiment_score":0.3306584358215332,"channel":1,"num_words":1,"start":102.534874,"end":103.034874},{"sentences":[{"text":"Have a great day.","start":102.644936,"end":103.28494,"sentiment":"positive","sentiment_score":0.5274987369775772},{"text":"Goodbye.","start":103.28494,"end":103.78494,"sentiment":"neutral","sentiment_score":0.2926214933395386}],"sentiment":"positive","sentiment_score":0.4805232882499695,"channel":0,"num_words":5,"start":102.644936,"end":103.78494},{"sentences":[{"text":"You too.","start":103.65488,"end":104.05487,"sentiment":"neutral","sentiment_score":0.16176170110702515},{"text":"Bye.","start":104.05487,"end":104.55487,"sentiment":"neutral","sentiment_score":0.07047541439533234}],"sentiment":"neutral","sentiment_score":0.13133293886979422,"channel":1,"num_words":3,"start":103.65488,"end":104.55487}]},"summary":{"result":"success","short":"The customer, Siva, calls Airtel to inquire about purchasing three Airtel SIMs for an Australian citizen. The agent, Mary, informs Siva that they only cater to Airtel Australian SIMs and suggests contacting customer service directly if they have inquiries about Airtel India. Mary also provides Siva with the contact number for Airtel India, but informs him that they are separate companies and do not work together."},"intents":{"segments":[{"text":"We are going to India, Chennai, on December 9, and we want to buy... We are Australian citizen, so we wanna get three Airtel SIM... ESIM if I... We can. Are we allowed to have a... I mean, by... For foreign... Foreign nationals allowed to buy Airtel SIMs? Or So are you trying to purchase an Australian SIM? Yeah.","start_word":31,"end_word":89,"intents":[{"intent":"Purchase a sm","confidence_score":0.009433598}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Airtel. My name is Mary.","start_word":0,"end_word":8,"sentiment":"positive","sentiment_score":0.4700051546096802},{"text":"May I have your name, please? Siva, s I v a. SIP. Hello, Siva.","start_word":9,"end_word":22,"sentiment":"neutral","sentiment_score":0.14406147599220276},{"text":"How are you doing today?","start_word":23,"end_word":27,"sentiment":"positive","sentiment_score":0.3463619649410248},{"text":"Not bad.","start_word":28,"end_word":29,"sentiment":"neutral","sentiment_score":0.3205645978450775},{"text":"Thanks.","start_word":30,"end_word":30,"sentiment":"positive","sentiment_score":0.33334070444107056},{"text":"We are going to India, Chennai, on December 9, and we want to buy... We are Australian citizen, so we wanna get three Airtel SIM... ESIM if I... We can. Are we allowed to have a... I mean, by... For foreign... Foreign nationals allowed to buy Airtel SIMs? Or So are you trying to purchase an Australian SIM? Yeah. No. India. We... To use it in India, Indian SIM, Airtel SIM, eSIM. I I understand, Siva. I'm so sorry. As we actually don't cater Airtel India SIM, and we only cater Airtel Australian SIM. So if you are... If you have inquiries about Airtel India, please contact their customer service directly, and I'm sure they'll be more than happy to assist. Oh, they are Indian customer service, is it? For... In India? And do you have their WhatsApp number? Yes. No. We don't. Oh, I see. Okay. I will... What is their contact number there in the... In Chennai? Sorry. We don't have a direct contact with Airtel India as we are separate company, and we don't work... I mean, we work independently. Okay. Okay. Then that's alright. I understand. Thank you. Thanks. Bye.","start_word":31,"end_word":224,"sentiment":"neutral","sentiment_score":-0.029965151101350784},{"text":"Thank you so much.","start_word":225,"end_word":228,"sentiment":"positive","sentiment_score":0.4949099123477936},{"text":"Bye.","start_word":229,"end_word":229,"sentiment":"neutral","sentiment_score":0.3306584358215332},{"text":"Have a great day.","start_word":230,"end_word":233,"sentiment":"positive","sentiment_score":0.5253355503082275},{"text":"Goodbye. You too. Bye.","start_word":234,"end_word":237,"sentiment":"neutral","sentiment_score":0.1927287131547928}],"average":{"sentiment":"neutral","sentiment_score":0.03596758056472946}}}}