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to Nextpayments. We have recently improved our menu, so please listen carefully so that we can best direct your call. If you have a sales inquiry, press 1. To speak to our twenty four hour support team or to order receipt roles, press 2. To check on the status of your installation, press 3.\n\nTo speak to our accounts department or for any billing inquiries, press 4. Welcome to Nextpayments. We have recently improved our menu, so please listen carefully so that we can best direct your call. If you have a sales inquiry, press 1. To speak to our twenty four hour support team or to order receipt roles, press 2.\n\nTo check on the status of your installation, press 3. To speak to our accounts department or for any billing inquiries, press 4.","paragraphs":[{"sentences":[{"text":"Welcome to Nextpayments.","start":2.48,"end":3.62,"sentiment":"positive","sentiment_score":0.37916141748428345},{"text":"We have recently improved our menu, so please listen carefully so that we can best direct your call.","start":4.08,"end":9.22,"sentiment":"positive","sentiment_score":0.4232589221662945},{"text":"If you have a sales inquiry, press 1.","start":9.44,"end":11.94,"sentiment":"neutral","sentiment_score":0.03864711103960872},{"text":"To speak to our twenty four hour support team or to order receipt roles, press 2.","start":12.335,"end":17.075,"sentiment":"neutral","sentiment_score":0.057035778649151325},{"text":"To check on the status of your installation, press 3.","start":17.535,"end":20.675,"sentiment":"neutral","sentiment_score":0.006775614619255066}],"sentiment":"neutral","sentiment_score":0.18264818807894534,"num_words":55,"start":2.48,"end":20.675},{"sentences":[{"text":"To speak to our accounts department or for any billing inquiries, press 4.","start":21.055,"end":25.395,"sentiment":"neutral","sentiment_score":-0.014486310860285392},{"text":"Welcome to Nextpayments.","start":30.119999,"end":31.18,"sentiment":"neutral","sentiment_score":0.1780953903992971},{"text":"We have recently improved our menu, so please listen carefully so that we can best direct your call.","start":31.72,"end":36.78,"sentiment":"neutral","sentiment_score":0.28140076167053646},{"text":"If you have a sales inquiry, press 1.","start":37.0,"end":39.5,"sentiment":"neutral","sentiment_score":0.02043438726104796},{"text":"To speak to our twenty four hour support team or to order receipt roles, press 2.","start":39.845,"end":44.585003,"sentiment":"neutral","sentiment_score":0.04199520777910948}],"sentiment":"neutral","sentiment_score":0.10769959073513746,"num_words":58,"start":21.055,"end":44.585003},{"sentences":[{"text":"To check on the status of your installation, press 3.","start":45.045002,"end":48.185,"sentiment":"neutral","sentiment_score":0.023243674263358115},{"text":"To speak to our accounts department or for any billing inquiries, press 4.","start":48.565002,"end":52.905003,"sentiment":"neutral","sentiment_score":0.017262351627533253}],"sentiment":"neutral","sentiment_score":0.01986292668658754,"num_words":23,"start":45.045002,"end":52.905003}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to Nextpayments. We have recently improved our menu, so please listen carefully so that we can best direct your call. If you have a sales inquiry, press 1. To speak to our twenty four hour support team or to order receipt roles, press 2. To check on the status of your installation, press 3.\n\nTo speak to our accounts department or for any billing inquiries, press 4. Welcome to Nextpayments. We have recently improved our menu, so please listen carefully so that we can best direct your call. If you have a sales inquiry, press 1. To speak to our twenty four hour support team or to order receipt roles, press 2.\n\nTo check on the status of your installation, press 3. To speak to our accounts department or for any billing inquiries, press 4.","paragraphs":[{"sentences":[{"text":"Welcome to Nextpayments.","start":2.48,"end":3.62,"sentiment":"positive","sentiment_score":0.37916141748428345},{"text":"We have recently improved our menu, so please listen carefully so that we can best direct your call.","start":4.08,"end":9.22,"sentiment":"positive","sentiment_score":0.4232589221662945},{"text":"If you have a sales inquiry, press 1.","start":9.44,"end":11.94,"sentiment":"neutral","sentiment_score":0.03864711103960872},{"text":"To speak to our twenty four hour support team or to order receipt roles, press 2.","start":12.335,"end":17.075,"sentiment":"neutral","sentiment_score":0.057035778649151325},{"text":"To check on the status of your installation, press 3.","start":17.535,"end":20.675,"sentiment":"neutral","sentiment_score":0.006775614619255066}],"sentiment":"neutral","sentiment_score":0.18264818807894534,"channel":1,"num_words":55,"start":2.48,"end":20.675},{"sentences":[{"text":"To speak to our accounts department or for any billing inquiries, press 4.","start":21.055,"end":25.395,"sentiment":"neutral","sentiment_score":-0.014486310860285392},{"text":"Welcome to Nextpayments.","start":30.119999,"end":31.18,"sentiment":"neutral","sentiment_score":0.1780953903992971},{"text":"We have recently improved our menu, so please listen carefully so that we can best direct your call.","start":31.72,"end":36.78,"sentiment":"neutral","sentiment_score":0.28140076167053646},{"text":"If you have a sales inquiry, press 1.","start":37.0,"end":39.5,"sentiment":"neutral","sentiment_score":0.02043438726104796},{"text":"To speak to our twenty four hour support team or to order receipt roles, press 2.","start":39.845,"end":44.585003,"sentiment":"neutral","sentiment_score":0.04199520777910948}],"sentiment":"neutral","sentiment_score":0.10769959073513746,"channel":1,"num_words":58,"start":21.055,"end":44.585003},{"sentences":[{"text":"To check on the status of your installation, press 3.","start":45.045002,"end":48.185,"sentiment":"neutral","sentiment_score":0.023243674263358115},{"text":"To speak to our accounts department or for any billing inquiries, press 4.","start":48.565002,"end":52.905003,"sentiment":"neutral","sentiment_score":0.017262351627533253}],"sentiment":"neutral","sentiment_score":0.01986292668658754,"channel":1,"num_words":23,"start":45.045002,"end":52.905003}]},"summary":{"result":"success","short":"The customer called Nextpayments and was directed to press a number depending on their inquiry. The agent also informed the customer that they have recently improved their menu and provided options for different inquiries. The agent then provided the customer with options to press a number depending on their inquiry."},"intents":{"segments":[{"text":"We have recently improved our menu, so please listen carefully so that we can best direct your call.","start_word":3,"end_word":20,"intents":[{"intent":"Direct call","confidence_score":0.49514642}]},{"text":"If you have a sales inquiry, press 1. To speak to our twenty four hour support team or to order receipt roles, press 2. To check on the status of your installation, press 3. To speak to our accounts department or for any billing inquiries, press 4. Welcome to Nextpayments.","start_word":21,"end_word":70,"intents":[{"intent":"Speak to support team","confidence_score":0.7023947},{"intent":"Check installation status","confidence_score":0.8203748},{"intent":"Speak to accounts department","confidence_score":0.19540177}]}]},"sentiments":{"segments":[{"text":"Welcome to Nextpayments. We have recently improved our menu, so please listen carefully so that we can best direct your call.","start_word":0,"end_word":20,"sentiment":"positive","sentiment_score":0.4125671684741974},{"text":"If you have a sales inquiry, press 1. To speak to our twenty four hour support team or to order receipt roles, press 2. To check on the status of your installation, press 3. To speak to our accounts department or for any billing inquiries, press 4. Welcome to Nextpayments. We have recently improved our menu, so please listen carefully so that we can best direct your call. If you have a sales inquiry, press 1. To speak to our twenty four hour support team or to order receipt roles, press 2. To check on the status of your installation, press 3. To speak to our accounts department or for any billing inquiries, press 4.","start_word":21,"end_word":135,"sentiment":"neutral","sentiment_score":0.07229659706354141}],"average":{"sentiment":"neutral","sentiment_score":0.12900835428482446}}}}