{"metadata":{"transaction_key":"deprecated","request_id":"01a0c7af-d9d1-76d3-a1f1-5483f5e9a42a","sha256":"a64038a065b2e8afc25ce485d2b94f65f815742ad563e2d758f903b758534674","created":"2026-09-22T05:56:27.130Z","duration":13.607938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":37,"output_tokens":37},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":37,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"Good good afternoon. I'm looking for Jared Smith. Oh, I'm sorry. Thank you.","confidence":0.99902344,"words":[{"word":"good","start":4.56,"end":4.7999997,"confidence":0.45996094,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.5895749926567078},{"word":"good","start":4.7999997,"end":4.96,"confidence":0.89453125,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.5774809122085571},{"word":"afternoon","start":4.96,"end":5.44,"confidence":0.9995117,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.5015120506286621},{"word":"i'm","start":5.44,"end":5.6,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.059894949197769165},{"word":"looking","start":5.6,"end":5.92,"confidence":1.0,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":0.03984413668513298},{"word":"for","start":5.92,"end":6.24,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.017593925818800926},{"word":"jared","start":6.24,"end":6.74,"confidence":0.8803711,"punctuated_word":"Jared","sentiment":"neutral","sentiment_score":-0.005323158577084541},{"word":"smith","start":7.04,"end":7.54,"confidence":0.9880371,"punctuated_word":"Smith.","sentiment":"neutral","sentiment_score":0.009425981901586056},{"word":"oh","start":10.639999,"end":11.12,"confidence":0.95825195,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.3317273259162903},{"word":"i'm","start":11.12,"end":11.36,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.28521180152893066},{"word":"sorry","start":11.36,"end":11.86,"confidence":1.0,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.21814024448394775},{"word":"thank","start":12.0,"end":12.4,"confidence":0.9980469,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.24397002160549164},{"word":"you","start":12.4,"end":12.9,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.09443695843219756}],"paragraphs":{"transcript":"\nGood good afternoon. I'm looking for Jared Smith. Oh, I'm sorry. Thank you.","paragraphs":[{"sentences":[{"text":"Good good afternoon.","start":4.56,"end":5.44,"sentiment":"positive","sentiment_score":0.5561893184979757},{"text":"I'm looking for Jared Smith.","start":5.44,"end":7.54,"sentiment":"neutral","sentiment_score":0.024287167005240917},{"text":"Oh, I'm sorry.","start":10.639999,"end":11.86,"sentiment":"neutral","sentiment_score":-0.2783597906430562},{"text":"Thank you.","start":12.0,"end":12.9,"sentiment":"neutral","sentiment_score":0.1692034900188446}],"sentiment":"neutral","sentiment_score":0.09948703066374247,"num_words":13,"start":4.56,"end":12.9}]}}]},{"alternatives":[{"transcript":"Hello. Joanne speaking. You've got the wrong number.","confidence":1.0,"words":[{"word":"hello","start":2.1599998,"end":2.56,"confidence":0.87280273,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.08627736568450928},{"word":"joanne","start":2.56,"end":2.96,"confidence":0.9707031,"punctuated_word":"Joanne","sentiment":"neutral","sentiment_score":0.11290808022022247},{"word":"speaking","start":2.96,"end":3.46,"confidence":0.99658203,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.10028930008411407},{"word":"you've","start":8.639999,"end":8.88,"confidence":0.828125,"punctuated_word":"You've","sentiment":"negative","sentiment_score":-0.722589910030365},{"word":"got","start":8.88,"end":9.04,"confidence":1.0,"punctuated_word":"got","sentiment":"negative","sentiment_score":-0.767715334892273},{"word":"the","start":9.04,"end":9.2,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.723712682723999},{"word":"wrong","start":9.2,"end":9.44,"confidence":1.0,"punctuated_word":"wrong","sentiment":"negative","sentiment_score":-0.6496210098266602},{"word":"number","start":9.44,"end":9.94,"confidence":1.0,"punctuated_word":"number.","sentiment":"negative","sentiment_score":-0.6236968636512756}],"paragraphs":{"transcript":"\nHello. Joanne speaking. You've got the wrong number.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.1599998,"end":2.56,"sentiment":"neutral","sentiment_score":0.08627736568450928},{"text":"Joanne speaking.","start":2.56,"end":3.46,"sentiment":"neutral","sentiment_score":0.10659869015216827},{"text":"You've got the wrong number.","start":8.639999,"end":9.94,"sentiment":"negative","sentiment_score":-0.6974671602249145}],"sentiment":"negative","sentiment_score":-0.39848263189196587,"num_words":8,"start":2.1599998,"end":9.94}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Joanne speaking.\n\nChannel 0: Good good afternoon. I'm looking for Jared Smith.\n\nChannel 1: You've got the wrong number.\n\nChannel 0: Oh, I'm sorry. Thank you.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.1599998,"end":2.56,"sentiment":"neutral","sentiment_score":0.08627736568450928},{"text":"Joanne speaking.","start":2.56,"end":3.46,"sentiment":"neutral","sentiment_score":0.10659869015216827}],"sentiment":"neutral","sentiment_score":0.09982491532961528,"channel":1,"num_words":3,"start":2.1599998,"end":3.46},{"sentences":[{"text":"Good good afternoon.","start":4.56,"end":5.44,"sentiment":"positive","sentiment_score":0.5561893184979757},{"text":"I'm looking for Jared Smith.","start":5.44,"end":7.54,"sentiment":"neutral","sentiment_score":0.024287167005240917}],"sentiment":"neutral","sentiment_score":0.22375047381501645,"channel":0,"num_words":8,"start":4.56,"end":7.54},{"sentences":[{"text":"You've got the wrong number.","start":8.639999,"end":9.94,"sentiment":"negative","sentiment_score":-0.6974671602249145}],"sentiment":"negative","sentiment_score":-0.6974671602249145,"channel":1,"num_words":5,"start":8.639999,"end":9.94},{"sentences":[{"text":"Oh, I'm sorry.","start":10.639999,"end":11.86,"sentiment":"neutral","sentiment_score":-0.2783597906430562},{"text":"Thank you.","start":12.0,"end":12.9,"sentiment":"neutral","sentiment_score":0.1692034900188446}],"sentiment":"neutral","sentiment_score":-0.0993344783782959,"channel":0,"num_words":5,"start":10.639999,"end":12.9}]},"summary":{"result":"success","short":"Hello. Joanne speaking. Good good afternoon. I'm looking for Jared Smith. You've got the wrong number. Oh, I'm sorry. Thank you."},"intents":{"segments":[{"text":"Thank you.","start_word":19,"end_word":20,"intents":[{"intent":"Assist caller","confidence_score":0.0007458037}]}]},"sentiments":{"segments":[{"text":"Hello. Joanne speaking.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.099824920296669},{"text":"Good good afternoon.","start_word":3,"end_word":5,"sentiment":"positive","sentiment_score":0.5425199866294861},{"text":"I'm looking for Jared Smith.","start_word":6,"end_word":10,"sentiment":"neutral","sentiment_score":0.027258729562163353},{"text":"You've got the wrong number.","start_word":11,"end_word":15,"sentiment":"negative","sentiment_score":-0.6945265531539917},{"text":"Oh, I'm sorry. Thank you.","start_word":16,"end_word":20,"sentiment":"neutral","sentiment_score":-0.14198969304561615}],"average":{"sentiment":"neutral","sentiment_score":-0.1070743702553414}}}}