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Hi. Good good evening. This is Prashant here. And I had an inquiry regarding an PayTel number, which I used to have in India.\n\nSo is it the right queue, or can you transfer me to the queue where I can seek help for this? Okay. Oh, is it? Okay. That's alright.\n\nThank you. Bye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":8.32,"end":8.559999,"sentiment":"neutral","sentiment_score":0.07953929901123047},{"text":"Hi.","start":8.559999,"end":9.059999,"sentiment":"neutral","sentiment_score":0.14329248666763306},{"text":"Good good evening.","start":9.44,"end":10.4,"sentiment":"neutral","sentiment_score":0.27297712365786236},{"text":"This is Prashant here.","start":10.4,"end":11.7,"sentiment":"neutral","sentiment_score":0.1324647255241871},{"text":"And I had an inquiry regarding an PayTel number, which I used to have in India.","start":12.264999,"end":18.045,"sentiment":"neutral","sentiment_score":0.026414534950163215}],"sentiment":"neutral","sentiment_score":0.07977018471807241,"num_words":25,"start":8.32,"end":18.045},{"sentences":[{"text":"So is it the right queue, or can you transfer me to the queue where I can seek help for this?","start":19.465,"end":25.26,"sentiment":"neutral","sentiment_score":0.025272786661627748},{"text":"Okay.","start":34.7,"end":35.2,"sentiment":"neutral","sentiment_score":-0.23686595261096952},{"text":"Oh, is it?","start":47.964996,"end":48.524998,"sentiment":"neutral","sentiment_score":-0.03612851289411386},{"text":"Okay.","start":48.524998,"end":48.844997,"sentiment":"neutral","sentiment_score":0.03476674482226372},{"text":"That's alright.","start":48.844997,"end":49.405,"sentiment":"neutral","sentiment_score":0.18366996198892593}],"sentiment":"neutral","sentiment_score":0.020985132050035254,"num_words":28,"start":19.465,"end":49.405},{"sentences":[{"text":"Thank you.","start":49.405,"end":49.886936,"sentiment":"positive","sentiment_score":0.39893972873687744},{"text":"Bye.","start":52.446938,"end":52.946938,"sentiment":"positive","sentiment_score":0.4066147208213806}],"sentiment":"positive","sentiment_score":0.40149805943171185,"num_words":3,"start":49.405,"end":52.946938}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Airtel tech support. How can I assist you today?\n\nChannel 1: Yeah. Hi. Good good evening. This is Prashant here. And I had an inquiry regarding an PayTel number, which I\n\nChannel 0: Mhmm.\n\nChannel 1: used to have in India.\n\nChannel 0: Mhmm.\n\nChannel 1: So is it the right queue, or can you transfer me to the queue where I can seek help for this?\n\nChannel 0: Unfortunately, since we are Airtel Australia, we only service Australian phone numbers.\n\nChannel 1: Okay.\n\nChannel 0: So we are unable to help you with this. I suggest you contact Airtel India directly because they are the one who have your account. But, yeah, unfortunately, we're not connected to them as well.\n\nChannel 1: Oh, is it? Okay. That's alright. Thank you.\n\nChannel 0: Yeah. You're welcome. Bye. Have a great\n\nChannel 1: Bye.\n\nChannel 0: day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.92,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.12485532462596892},{"text":"Good afternoon.","start":2.3999999,"end":3.1399999,"sentiment":"neutral","sentiment_score":0.32053062319755554},{"text":"This is Maureen from Airtel tech support.","start":3.36,"end":6.3399997,"sentiment":"neutral","sentiment_score":0.26336642035416197},{"text":"How can I assist you today?","start":6.56,"end":8.1,"sentiment":"neutral","sentiment_score":0.28067653874556225}],"sentiment":"neutral","sentiment_score":0.2683462966233492,"channel":0,"num_words":16,"start":1.92,"end":8.1},{"sentences":[{"text":"Yeah.","start":8.32,"end":8.559999,"sentiment":"neutral","sentiment_score":0.07953929901123047},{"text":"Hi.","start":8.559999,"end":9.059999,"sentiment":"neutral","sentiment_score":0.14329248666763306},{"text":"Good good 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named Prashant called Airtel tech support asking for help with a PayTel number he had had in India. The representative, Maureen, informed him that they only service Australian phone numbers and suggested he contact Airtel India directly. She also informed him that they are not connected to Airtel India and to contact them directly."},"intents":{"segments":[{"text":"This is Maureen from Airtel tech support. How can I assist you today? Yeah.","start_word":3,"end_word":16,"intents":[{"intent":"Offer customer assistance","confidence_score":0.0000013339837}]},{"text":"Hi. Good good evening. This is Prashant here. And I had an inquiry regarding an PayTel number, which I Mhmm. used to have in India.","start_word":17,"end_word":41,"intents":[{"intent":"Assist with inquiry","confidence_score":0.11488253}]},{"text":"So is it the right queue, or can you transfer me to the queue where I can seek help for this?","start_word":43,"end_word":63,"intents":[{"intent":"Transfer to correct queue","confidence_score":0.13245438}]},{"text":"I suggest you contact Airtel India directly because they are the one who have your account. But, yeah, unfortunately, we're not connected to them as well. Oh, is it?","start_word":86,"end_word":114,"intents":[{"intent":"Connect to airtel india","confidence_score":0.011335117}]}]},"sentiments":{"segments":[{"text":"Hello. Good afternoon. This is Maureen from Airtel tech support. How can I assist you today? Yeah. Hi. Good good evening. This is Prashant here. And I had an inquiry regarding an PayTel number, which I Mhmm. used to have in India. Mhmm. 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