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Please leave a short message, and it will be sent as an audio message.","paragraphs":[{"sentences":[{"text":"The person you are calling is not available.","start":0.24,"end":2.74,"sentiment":"neutral","sentiment_score":-0.32090865448117256},{"text":"Please leave a short message, and it will be sent as an audio message.","start":3.1999998,"end":7.14,"sentiment":"neutral","sentiment_score":-0.14904784890157835}],"sentiment":"neutral","sentiment_score":-0.21154268729415807,"num_words":22,"start":0.24,"end":7.14}]}}]}],"paragraphs":{"transcript":"\nChannel 1: The person you are calling is not available. Please leave a short message, and it will be sent as an audio message.\n\nChannel 0: Hi, Jay. My name is Mary, and I'm calling from Airtel. I'm calling today regarding a quick update for your payment as we attempt to process the payment. However, it was declined. To ensure your service continues running smoothly without any interruptions, if you need further assistance, please don't hesitate to call us, and we'll be more than happy to assist.\n\nYou can call us back at 0391218113. Again, that's 0391218113, and we'll be more than happy to assist. Thank you so much, and have a great day. Goodbye.","paragraphs":[{"sentences":[{"text":"The person you are calling is not available.","start":0.24,"end":2.74,"sentiment":"neutral","sentiment_score":-0.32090865448117256},{"text":"Please leave a short message, and it will be sent as an audio message.","start":3.1999998,"end":7.14,"sentiment":"neutral","sentiment_score":-0.14904784890157835}],"sentiment":"neutral","sentiment_score":-0.21154268729415807,"channel":1,"num_words":22,"start":0.24,"end":7.14},{"sentences":[{"text":"Hi, Jay.","start":8.559999,"end":9.2,"sentiment":"neutral","sentiment_score":-0.002009449526667595},{"text":"My name is Mary, and I'm calling from Airtel.","start":9.2,"end":11.94,"sentiment":"neutral","sentiment_score":0.04993217666116026},{"text":"I'm calling today regarding a quick update for your payment as we attempt to process the payment.","start":12.08,"end":16.654999,"sentiment":"neutral","sentiment_score":0.028867589090676868},{"text":"However, it was declined.","start":16.654999,"end":17.875,"sentiment":"neutral","sentiment_score":-0.2788671553134918},{"text":"To ensure your service continues running smoothly without any interruptions, if you need further assistance, please don't hesitate to call us, and we'll be more than happy to assist.","start":18.335,"end":27.154999,"sentiment":"neutral","sentiment_score":0.2470957711338997}],"sentiment":"neutral","sentiment_score":0.11453161388635635,"channel":0,"num_words":61,"start":8.559999,"end":27.154999},{"sentences":[{"text":"You can call us back at 0391218113.","start":27.68,"end":33.52,"sentiment":"neutral","sentiment_score":0.1530749010188239},{"text":"Again, that's 0391218113, and we'll be more than happy to assist.","start":33.52,"end":40.120937,"sentiment":"positive","sentiment_score":0.4197705631906336},{"text":"Thank you so much, and have a great day.","start":40.120937,"end":41.72094,"sentiment":"positive","sentiment_score":0.7281330558988783},{"text":"Goodbye.","start":41.72094,"end":42.22094,"sentiment":"neutral","sentiment_score":0.1862935721874237}],"sentiment":"positive","sentiment_score":0.4438746991966452,"channel":0,"num_words":28,"start":27.68,"end":42.22094}]},"summary":{"result":"success","short":"The customer called Airtel and was informed that their payment was declined. They were advised to call back to ensure their service is still working smoothly. The representative provided a phone number for the customer to call and thanked them for their time."},"intents":{"segments":[{"text":"Hi, Jay. My name is Mary, and I'm calling from Airtel. I'm calling today regarding a quick update for your payment as we attempt to process the payment. However, it was declined.","start_word":22,"end_word":53,"intents":[{"intent":"Update payment","confidence_score":0.3590117}]}]},"sentiments":{"segments":[{"text":"The person you are calling is not available. Please leave a short message, and it will be sent as an audio message. Hi, Jay. My name is Mary, and I'm calling from Airtel. I'm calling today regarding a quick update for your payment as we attempt to process the payment. However, it was declined. To ensure your service continues running smoothly without any interruptions, if you need further assistance, please don't hesitate to call us, and we'll be more than happy to assist. You can call us back at 0391218113.","start_word":0,"end_word":89,"sentiment":"neutral","sentiment_score":0.04108153656125069},{"text":"Again, that's 0391218113, and we'll be more than happy to assist. Thank you so much, and have a great day.","start_word":90,"end_word":109,"sentiment":"positive","sentiment_score":0.5042852759361267},{"text":"Goodbye.","start_word":110,"end_word":110,"sentiment":"neutral","sentiment_score":0.23284825682640076}],"average":{"sentiment":"neutral","sentiment_score":0.14430649280548097}}}}