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This is Kim from your transfer. How are you? Hello? Can you hear me? Hello? Yep. Yep. So I've got Nikki on the line from Business ICT. She's just inquiring about the availability of the the availability of the Yealink wall mount bracket for the Yealink t seven series. Can I pop her through? Thank you. Hello. Hi. I just Hello. I just have a look at your website, and I'm just wondering have you got them Yealink wall mount bracket for Yealink t seven series in stock? Sorry. Say it again. S q. I think it's w m b dash t seven, I think. That's what at the end there. Wording set. I think that BForWhiskeyMForMaryBForBravoDashTForTango, and the number seven. WMBForBravo? Yeah. Okay. Sure. Do you have in stock? I think we're after about 15 there, but I best in Victoria, isn't it? Can we pick it up or can you drop not drop, I think, ship to us by tomorrow? Would that be possible or not? I have to go pick it up. So Tomorrow evening. I have before end of tomorrow. Where where are you best anyway? Like, what suburb is that? Kenhilda. Oh, okay. Right. Afternoon, is it? And that's shipping. How much would it cost? Chip shipment? $25. There was a cutoff time to order that one because I need to go back to my boss and say if they wanna go ahead. What time cutoff for is it today have to be ordered or have can be tomorrow morning? 7PM? Okay. Order online. Yeah. Okay. So if I order and then should have the the option said express shipment, which is will be delivered tomorrow in tomorrow. Yeah? Okay then. Alright. I'll get back to you. Then we I have to let the boss know if they're okay with them tomorrow evening, then we go ahead on our website. As long as you've got the 15 units there. Yeah? You've got 15 units there? Okay. As long as before, more than that, that's fine. Alright then. All good. Thanks so much. Thank you. Thanks. Bye. See you. 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This is Kim from your transfer. How are you? Hello? Can you hear me?\n\nHello? Yep. Yep. So I've got Nikki on the line from Business ICT. She's just inquiring about the availability of the the availability of the Yealink wall mount bracket for the Yealink t seven series.\n\nCan I pop her through? Thank you. Hello. Hi. I just Hello.\n\nI just have a look at your website, and I'm just wondering have you got them Yealink wall mount bracket for Yealink t seven series in stock? Sorry. Say it again. S q. I think it's w m b dash t seven, I think.\n\nThat's what at the end there. Wording set. I think that BForWhiskeyMForMaryBForBravoDashTForTango, and the number seven. WMBForBravo? Yeah.\n\nOkay. Sure. Do you have in stock? I think we're after about 15 there, but I best in Victoria, isn't it? Can we pick it up or can you drop not drop, I think, ship to us by tomorrow?\n\nWould that be possible or not? I have to go pick it up. So Tomorrow evening. I have before end of tomorrow. Where where are you best anyway?\n\nLike, what suburb is that? Kenhilda. Oh, okay. Right. Afternoon, is it?\n\nAnd that's shipping. How much would it cost? Chip shipment? $25. There was a cutoff time to order that one because I need to go back to my boss and say if they wanna go ahead.\n\nWhat time cutoff for is it today have to be ordered or have can be tomorrow morning? 7PM? Okay. Order online. Yeah.\n\nOkay. So if I order and then should have the the option said express shipment, which is will be delivered tomorrow in tomorrow. Yeah? Okay then. Alright.\n\nI'll get back to you. Then we I have to let the boss know if they're okay with them tomorrow evening, then we go ahead on our website. As long as you've got the 15 units there. Yeah? You've got 15 units there?\n\nOkay. As long as before, more than that, that's fine. Alright then. All good. Thanks so much.\n\nThank you. Thanks. Bye. See you. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.48,"end":2.72,"sentiment":"neutral","sentiment_score":0.13261376321315765},{"text":"This is Kim from your transfer.","start":2.72,"end":4.08,"sentiment":"neutral","sentiment_score":0.19171599298715591},{"text":"How are you?","start":4.08,"end":4.9,"sentiment":"neutral","sentiment_score":0.21937481562296549},{"text":"Hello?","start":7.04,"end":7.44,"sentiment":"neutral","sentiment_score":0.02249816060066223},{"text":"Can you hear 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series.","start":15.505,"end":22.625,"sentiment":"neutral","sentiment_score":0.0322253139350902}],"sentiment":"neutral","sentiment_score":0.03788974450102874,"num_words":35,"start":9.92,"end":22.625},{"sentences":[{"text":"Can I pop her through?","start":22.625,"end":23.925,"sentiment":"neutral","sentiment_score":0.0263454869389534},{"text":"Thank you.","start":26.145,"end":26.885,"sentiment":"positive","sentiment_score":0.33915360271930695},{"text":"Hello.","start":34.02,"end":34.52,"sentiment":"neutral","sentiment_score":0.06114497035741806},{"text":"Hi.","start":34.739998,"end":35.239998,"sentiment":"neutral","sentiment_score":0.06129113584756851},{"text":"I just Hello.","start":35.46,"end":38.84,"sentiment":"neutral","sentiment_score":0.059301928927501045}],"sentiment":"neutral","sentiment_score":0.09253137776007254,"num_words":12,"start":22.625,"end":38.84},{"sentences":[{"text":"I just have a look at your website, and I'm just wondering have you got them Yealink wall mount bracket for Yealink t seven series in stock?","start":39.059998,"end":48.195,"sentiment":"neutral","sentiment_score":0.04842357047730022},{"text":"Sorry.","start":54.735,"end":55.235,"sentiment":"neutral","sentiment_score":-0.058712996542453766},{"text":"Say it again.","start":55.295002,"end":56.195,"sentiment":"neutral","sentiment_score":-0.03241123134891192},{"text":"S q.","start":60.609997,"end":61.269997,"sentiment":"neutral","sentiment_score":-0.0038031358271837234},{"text":"I think it's w m b dash t seven, I think.","start":62.21,"end":68.79,"sentiment":"neutral","sentiment_score":-0.01280384993349964}],"sentiment":"neutral","sentiment_score":0.02279638844034211,"num_words":44,"start":39.059998,"end":68.79},{"sentences":[{"text":"That's what at the end there.","start":69.255,"end":72.475,"sentiment":"neutral","sentiment_score":-0.006563893985003233},{"text":"Wording set.","start":73.975,"end":76.475,"sentiment":"neutral","sentiment_score":-0.0012842360883951187},{"text":"I think that BForWhiskeyMForMaryBForBravoDashTForTango, and the number seven.","start":77.975,"end":83.515,"sentiment":"neutral","sentiment_score":0.005694837891496718},{"text":"WMBForBravo?","start":90.409996,"end":92.509995,"sentiment":"neutral","sentiment_score":0.00515980739146471},{"text":"Yeah.","start":95.93,"end":96.43,"sentiment":"neutral","sentiment_score":0.021896328777074817}],"sentiment":"neutral","sentiment_score":0.0017035001785390908,"num_words":18,"start":69.255,"end":96.43},{"sentences":[{"text":"Okay.","start":96.57,"end":97.07,"sentiment":"neutral","sentiment_score":0.010937818326056004},{"text":"Sure.","start":98.345,"end":98.845,"sentiment":"neutral","sentiment_score":0.07373732328414917},{"text":"Do you have in stock?","start":102.025,"end":103.165,"sentiment":"neutral","sentiment_score":0.018457110226154327},{"text":"I think we're after about 15 there, but I best in Victoria, isn't it?","start":119.59,"end":125.35,"sentiment":"neutral","sentiment_score":-0.015142160467803478},{"text":"Can we pick it up or can you drop not drop, I think, ship to us by tomorrow?","start":125.35,"end":130.205,"sentiment":"neutral","sentiment_score":-0.04109036270529032}],"sentiment":"neutral","sentiment_score":-0.019862976474448655,"num_words":39,"start":96.57,"end":130.205},{"sentences":[{"text":"Would that be possible or not?","start":130.205,"end":131.825,"sentiment":"neutral","sentiment_score":-0.07718471686045329},{"text":"I have to go pick it up.","start":132.125,"end":133.325,"sentiment":"neutral","sentiment_score":-0.09652287938765117},{"text":"So Tomorrow evening.","start":133.325,"end":140.725,"sentiment":"neutral","sentiment_score":0.11657378077507019},{"text":"I have before end of tomorrow.","start":140.725,"end":143.03,"sentiment":"neutral","sentiment_score":0.04796129589279493},{"text":"Where where are you best anyway?","start":144.04999,"end":145.48999,"sentiment":"neutral","sentiment_score":0.015329387970268726}],"sentiment":"neutral","sentiment_score":-0.014617964691881622,"num_words":28,"start":130.205,"end":145.48999},{"sentences":[{"text":"Like, what suburb is that?","start":145.48999,"end":147.03,"sentiment":"neutral","sentiment_score":0.012394210696220398},{"text":"Kenhilda.","start":151.56999,"end":152.06999,"sentiment":"neutral","sentiment_score":0.024711286649107933},{"text":"Oh, okay.","start":152.53,"end":153.18999,"sentiment":"neutral","sentiment_score":0.09107145667076111},{"text":"Right.","start":160.015,"end":160.415,"sentiment":"neutral","sentiment_score":0.053292568773031235},{"text":"Afternoon, is it?","start":160.415,"end":162.435,"sentiment":"neutral","sentiment_score":0.02076272169748942}],"sentiment":"neutral","sentiment_score":0.032033832278102636,"num_words":12,"start":145.48999,"end":162.435},{"sentences":[{"text":"And that's shipping.","start":162.89499,"end":164.03499,"sentiment":"neutral","sentiment_score":0.024198866449296474},{"text":"How much would it cost?","start":164.17499,"end":165.53499,"sentiment":"neutral","sentiment_score":0.009975530579686165},{"text":"Chip shipment?","start":165.53499,"end":166.435,"sentiment":"neutral","sentiment_score":0.006810587830841541},{"text":"$25.","start":170.3,"end":171.36,"sentiment":"neutral","sentiment_score":0.0034300831612199545},{"text":"There was a cutoff time to order that one because I need to go back to my boss and say if they wanna go ahead.","start":171.5,"end":176.96,"sentiment":"neutral","sentiment_score":-0.06441268473863601}],"sentiment":"neutral","sentiment_score":-0.04085532242768548,"num_words":36,"start":162.89499,"end":176.96},{"sentences":[{"text":"What time cutoff for is it today have to be ordered or have can be tomorrow morning?","start":177.26001,"end":181.36,"sentiment":"neutral","sentiment_score":-0.0310133363613311},{"text":"7PM?","start":190.42499,"end":191.405,"sentiment":"neutral","sentiment_score":0.00945141725242138},{"text":"Okay.","start":191.465,"end":191.965,"sentiment":"neutral","sentiment_score":0.018458005040884014},{"text":"Order online.","start":194.345,"end":195.245,"sentiment":"neutral","sentiment_score":0.010328170843422413},{"text":"Yeah.","start":195.305,"end":195.805,"sentiment":"neutral","sentiment_score":0.026476232334971428}],"sentiment":"neutral","sentiment_score":-0.02055385099215941,"num_words":22,"start":177.26001,"end":195.805},{"sentences":[{"text":"Okay.","start":199.17,"end":199.57,"sentiment":"neutral","sentiment_score":0.010215753689408302},{"text":"So if I order and then should have the the option said express shipment, which is will be delivered tomorrow in tomorrow.","start":199.57,"end":207.83,"sentiment":"neutral","sentiment_score":0.007844082460823383},{"text":"Yeah?","start":207.89,"end":208.39,"sentiment":"neutral","sentiment_score":0.02575601451098919},{"text":"Okay then.","start":210.895,"end":211.455,"sentiment":"neutral","sentiment_score":0.05401540733873844},{"text":"Alright.","start":211.455,"end":211.77501,"sentiment":"neutral","sentiment_score":0.1156485676765442}],"sentiment":"neutral","sentiment_score":0.016008183877501223,"num_words":27,"start":199.17,"end":211.77501},{"sentences":[{"text":"I'll get back to you.","start":211.77501,"end":212.815,"sentiment":"neutral","sentiment_score":0.0859502300620079},{"text":"Then we I have to let the boss know if they're okay with them tomorrow evening, then we go ahead on our website.","start":212.815,"end":218.27501,"sentiment":"neutral","sentiment_score":0.035362425138768944},{"text":"As long as you've got the 15 units there.","start":221.85501,"end":224.095,"sentiment":"neutral","sentiment_score":0.0698013918267356},{"text":"Yeah?","start":224.095,"end":224.255,"sentiment":"neutral","sentiment_score":0.04490327090024948},{"text":"You've got 15 units there?","start":224.255,"end":225.72,"sentiment":"neutral","sentiment_score":0.028904244676232337}],"sentiment":"neutral","sentiment_score":0.047923812772645506,"num_words":43,"start":211.77501,"end":225.72},{"sentences":[{"text":"Okay.","start":231.64,"end":232.04001,"sentiment":"neutral","sentiment_score":0.13915327191352844},{"text":"As long as before, more than that, that's fine.","start":232.04001,"end":234.12,"sentiment":"neutral","sentiment_score":0.13728435999817318},{"text":"Alright then.","start":234.12,"end":234.6,"sentiment":"positive","sentiment_score":0.3588818609714508},{"text":"All good.","start":234.6,"end":235.0,"sentiment":"positive","sentiment_score":0.5529035329818726},{"text":"Thanks so much.","start":235.0,"end":235.9,"sentiment":"positive","sentiment_score":0.7017809351285299}],"sentiment":"neutral","sentiment_score":0.31197800618760724,"num_words":17,"start":231.64,"end":235.9},{"sentences":[{"text":"Thank you.","start":238.28,"end":239.02,"sentiment":"positive","sentiment_score":0.38853728771209717},{"text":"Thanks.","start":239.08,"end":239.58,"sentiment":"positive","sentiment_score":0.42451053857803345},{"text":"Bye.","start":239.8,"end":240.2,"sentiment":"neutral","sentiment_score":0.3067154586315155},{"text":"See you.","start":240.2,"end":240.6,"sentiment":"neutral","sentiment_score":0.2873212993144989},{"text":"Bye.","start":240.6,"end":241.02893,"sentiment":"neutral","sentiment_score":0.12803396582603457}],"sentiment":"neutral","sentiment_score":0.31585387672696796,"num_words":7,"start":238.28,"end":241.02893}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello?\n\nChannel 1: Hi. This is Kim from your transfer. How are you?\n\nChannel 0: Hello?\n\nChannel 1: Hello? Can you hear me?\n\nChannel 0: Yep.\n\nChannel 1: Hello?\n\nChannel 0: I can hear you now.\n\nChannel 1: Yep. Yep. So I've got\n\nChannel 0: Yeah.\n\nChannel 1: Nikki on the line from Business ICT. She's just inquiring about the availability of the the availability of the Yealink wall mount bracket for the Yealink t seven series. Can I pop her through?\n\nChannel 0: Yeah. Sure.\n\nChannel 1: Thank you.\n\nChannel 0: Hello?\n\nChannel 1: Hello. Hi. I just\n\nChannel 0: Say hi, Nikki.\n\nChannel 1: Hello. I just have a look at your website, and I'm just wondering have you got them Yealink wall mount bracket for Yealink t seven series in stock?\n\nChannel 0: Can you provide me with the SKU?\n\nChannel 1: Sorry. Say it again.\n\nChannel 0: Can you provide me the SKU? SKU product SKU?\n\nChannel 1: S q. I think it's w m b dash t seven, I think. That's what at the end there.\n\nChannel 0: One sec.\n\nChannel 1: Wording set. I think that BForWhiskeyMForMaryBForBravoDashTForTango, and the number seven.\n\nChannel 0: WMDDashT7.\n\nChannel 1: WMBForBravo?\n\nChannel 0: Okay.\n\nChannel 1: Yeah.\n\nChannel 0: One\n\nChannel 1: Okay.\n\nChannel 0: sec. I\n\nChannel 1: Sure.\n\nChannel 0: got it. Check-in stock.\n\nChannel 1: Do you have in stock?\n\nChannel 0: Yes. We do have it in stock. How many are you after?\n\nChannel 1: I think we're after about 15 there, but I best in Victoria, isn't it? Can we pick it up or can you drop not drop, I think, ship to us by tomorrow? Would that be possible or not? I have to go pick it up.\n\nChannel 0: Yep.\n\nChannel 1: So\n\nChannel 0: Well, it can be possible by tomorrow evening. It's already, like, evening,\n\nChannel 1: Tomorrow\n\nChannel 0: you\n\nChannel 1: evening.\n\nChannel 0: know, if\n\nChannel 1: I\n\nChannel 0: you place\n\nChannel 1: have\n\nChannel 0: an order\n\nChannel 1: before\n\nChannel 0: now.\n\nChannel 1: end of tomorrow.\n\nChannel 0: So,\n\nChannel 1: Where\n\nChannel 0: yeah,\n\nChannel 1: where\n\nChannel 0: maybe\n\nChannel 1: are you best anyway?\n\nChannel 0: tomorrow.\n\nChannel 1: Like, what suburb is that?\n\nChannel 0: We're based in Melbourne, St. Kilda.\n\nChannel 1: Kenhilda. Oh,\n\nChannel 0: Yeah.\n\nChannel 1: okay.\n\nChannel 0: It's in yeah. It can be delivered to you tomorrow anytime, like, afternoon or evening. Yeah.\n\nChannel 1: Right. Afternoon, is it? And that's\n\nChannel 0: Yep.\n\nChannel 1: shipping. How much would it cost? Chip shipment?\n\nChannel 0: 25.\n\nChannel 1: $25.\n\nChannel 0: 25.\n\nChannel 1: There was a cutoff time to order that one because I need to go back to my boss and say if they wanna go ahead. What time cutoff for is it today have to be ordered or have can be tomorrow morning?\n\nChannel 0: Yep. Yeah. You can. If you have, like, if you can't do it today, sir, we can process it. We are available till 7PM.\n\nChannel 1: 7PM?\n\nChannel 0: And\n\nChannel 1: Okay.\n\nChannel 0: yep. And if not,\n\nChannel 1: Order\n\nChannel 0: you can\n\nChannel 1: online.\n\nChannel 0: you\n\nChannel 1: Yeah.\n\nChannel 0: wanna mhmm.\n\nChannel 1: Okay. So\n\nChannel 0: Sorry?\n\nChannel 1: if I order and then should have the the option said express shipment, which is will be delivered tomorrow in tomorrow. Yeah?\n\nChannel 0: Yep.\n\nChannel 1: Okay then. Alright. I'll get back to you. Then we I have to let the boss know if they're okay with them tomorrow evening, then we go ahead on our website.\n\nChannel 0: Yeah. Sure. No worries. Take your time. No pressure.\n\nChannel 1: As long as you've got the 15 units there. Yeah? You've got 15 units there?\n\nChannel 0: Yes. We got 15 units. We have got it in stock.\n\nChannel 1: Okay. As long as before, more than that, that's fine. Alright then. All good. Thanks so much.\n\nChannel 0: Yep. Alright. No worries.\n\nChannel 1: Thank you.\n\nChannel 0: Thank you.\n\nChannel 1: Thanks. Bye. See you. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.5999999,"end":2.1,"sentiment":"neutral","sentiment_score":0.038524627685546875}],"sentiment":"neutral","sentiment_score":0.038524627685546875,"channel":0,"num_words":1,"start":1.5999999,"end":2.1},{"sentences":[{"text":"Hi.","start":2.48,"end":2.72,"sentiment":"neutral","sentiment_score":0.13261376321315765},{"text":"This is Kim from your transfer.","start":2.72,"end":4.08,"sentiment":"neutral","sentiment_score":0.19171599298715591},{"text":"How are you?","start":4.08,"end":4.9,"sentiment":"neutral","sentiment_score":0.21937481562296549}],"sentiment":"neutral","sentiment_score":0.19410341680049897,"channel":1,"num_words":10,"start":2.48,"end":4.9},{"sentences":[{"text":"Hello?","start":6.08,"end":6.58,"sentiment":"neutral","sentiment_score":0.03686105087399483}],"sentiment":"neutral","sentiment_score":0.03686105087399483,"channel":0,"num_words":1,"start":6.08,"end":6.58},{"sentences":[{"text":"Hello?","start":7.04,"end":7.44,"sentiment":"neutral","sentiment_score":0.02249816060066223},{"text":"Can you hear me?","start":7.44,"end":8.42,"sentiment":"neutral","sentiment_score":0.009378567803651094}],"sentiment":"neutral","sentiment_score":0.012002486363053321,"channel":1,"num_words":5,"start":7.04,"end":8.42},{"sentences":[{"text":"Yep.","start":9.5199995,"end":9.92,"sentiment":"neutral","sentiment_score":0.02517078071832657}],"sentiment":"neutral","sentiment_score":0.02517078071832657,"channel":0,"num_words":1,"start":9.5199995,"end":9.92},{"sentences":[{"text":"Hello?","start":9.92,"end":10.42,"sentiment":"neutral","sentiment_score":0.02050081267952919}],"sentiment":"neutral","sentiment_score":0.02050081267952919,"channel":1,"num_words":1,"start":9.92,"end":10.42},{"sentences":[{"text":"I can hear you 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ICT.","start":12.32,"end":14.82,"sentiment":"neutral","sentiment_score":0.06204772208418165},{"text":"She's just inquiring about the availability of the the availability of the Yealink wall mount bracket for the Yealink t seven series.","start":15.505,"end":22.625,"sentiment":"neutral","sentiment_score":0.0322253139350902},{"text":"Can I pop her through?","start":22.625,"end":23.925,"sentiment":"neutral","sentiment_score":0.0263454869389534}],"sentiment":"neutral","sentiment_score":0.03750054105458891,"channel":1,"num_words":34,"start":12.32,"end":23.925},{"sentences":[{"text":"Yeah.","start":25.134998,"end":25.375,"sentiment":"neutral","sentiment_score":0.11914578080177309},{"text":"Sure.","start":25.375,"end":25.875,"sentiment":"neutral","sentiment_score":0.23191913962364197}],"sentiment":"neutral","sentiment_score":0.17553246021270752,"channel":0,"num_words":2,"start":25.134998,"end":25.875},{"sentences":[{"text":"Thank 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Nikki.","start":36.08,"end":37.059998,"sentiment":"neutral","sentiment_score":0.09246679892142613}],"sentiment":"neutral","sentiment_score":0.09246679892142613,"channel":0,"num_words":3,"start":36.08,"end":37.059998},{"sentences":[{"text":"Hello.","start":38.34,"end":38.84,"sentiment":"neutral","sentiment_score":0.0691065639257431},{"text":"I just have a look at your website, and I'm just wondering have you got them Yealink wall mount bracket for Yealink t seven series in stock?","start":39.059998,"end":48.195,"sentiment":"neutral","sentiment_score":0.04842357047730022}],"sentiment":"neutral","sentiment_score":0.04916224881474461,"channel":1,"num_words":28,"start":38.34,"end":48.195},{"sentences":[{"text":"Can you provide me with the 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stock.","start":228.685,"end":230.385,"sentiment":"neutral","sentiment_score":0.1093597374856472}],"sentiment":"neutral","sentiment_score":0.09672961654988202,"channel":0,"num_words":11,"start":226.36499,"end":230.385},{"sentences":[{"text":"Okay.","start":231.64,"end":232.04001,"sentiment":"neutral","sentiment_score":0.13915327191352844},{"text":"As long as before, more than that, that's fine.","start":232.04001,"end":234.12,"sentiment":"neutral","sentiment_score":0.13728435999817318},{"text":"Alright then.","start":234.12,"end":234.6,"sentiment":"positive","sentiment_score":0.3588818609714508},{"text":"All good.","start":234.6,"end":235.0,"sentiment":"positive","sentiment_score":0.5529035329818726},{"text":"Thanks so much.","start":235.0,"end":235.9,"sentiment":"positive","sentiment_score":0.7017809351285299}],"sentiment":"neutral","sentiment_score":0.31197800618760724,"channel":1,"num_words":17,"start":231.64,"end":235.9},{"sentences":[{"text":"Yep.","start":236.845,"end":237.30887,"sentiment":"neutral","sentiment_score":0.21358516812324524},{"text":"Alright.","start":237.46887,"end":237.70886,"sentiment":"neutral","sentiment_score":0.21429291367530823},{"text":"No worries.","start":237.70886,"end":238.52887,"sentiment":"neutral","sentiment_score":0.2165447324514389}],"sentiment":"neutral","sentiment_score":0.21524188667535782,"channel":0,"num_words":4,"start":236.845,"end":238.52887},{"sentences":[{"text":"Thank you.","start":238.28,"end":239.02,"sentiment":"positive","sentiment_score":0.38853728771209717}],"sentiment":"positive","sentiment_score":0.38853728771209717,"channel":1,"num_words":2,"start":238.28,"end":239.02},{"sentences":[{"text":"Thank you.","start":238.58887,"end":239.32887,"sentiment":"positive","sentiment_score":0.4304788261651993}],"sentiment":"positive","sentiment_score":0.4304788261651993,"channel":0,"num_words":2,"start":238.58887,"end":239.32887},{"sentences":[{"text":"Thanks.","start":239.08,"end":239.58,"sentiment":"positive","sentiment_score":0.42451053857803345},{"text":"Bye.","start":239.8,"end":240.2,"sentiment":"neutral","sentiment_score":0.3067154586315155},{"text":"See you.","start":240.2,"end":240.6,"sentiment":"neutral","sentiment_score":0.2873212993144989},{"text":"Bye.","start":240.6,"end":241.02893,"sentiment":"neutral","sentiment_score":0.12803396582603457}],"sentiment":"neutral","sentiment_score":0.28678051233291624,"channel":1,"num_words":5,"start":239.08,"end":241.02893}]},"summary":{"result":"success","short":"A customer named Nikki called and inquired about availability of a Yealink wall mount bracket for her t seven series. The agent, Kim, asked for the SKU and confirmed that they had it in stock. They discussed shipping and a cutoff time for ordering and Kim assured Nikki that they could process her order online."},"intents":{"segments":[{"text":"got Nikki on the line from Business ICT. She's just inquiring about the availability of the the availability of the Yealink wall mount bracket for the Yealink t seven series. Can I pop her through?","start_word":29,"end_word":63,"intents":[{"intent":"Inquire about availability","confidence_score":0.038393654}]},{"text":"Chip shipment? 25. $25.","start_word":314,"end_word":317,"intents":[{"intent":"Order chip shipment","confidence_score":0.049383525}]}]},"sentiments":{"segments":[{"text":"Hello? Hi. This is Kim from your transfer. How are you? Hello? Hello? Can you hear me? Yep. I Hello? can hear you now. Yep. Yep. So I've Yeah. got Nikki on the line from Business ICT. She's just inquiring about the availability of the the availability of the Yealink wall mount bracket for the Yealink t seven series. Can I pop her through? Yeah. Sure. Thank you. Hello? Hello. Hi. I just Say hi, Nikki. Hello. I just have a look at your website, and I'm just wondering have you got them Yealink wall mount bracket for Yealink t seven series in stock? Can you provide me with the SKU? Sorry. Say it again. Can you provide me the SKU? SKU product SKU? S q. I think it's w m b dash t seven, I think. That's what at the end there. One sec. Wording set. I think that BForWhiskeyMForMaryBForBravoDashTForTango, and the number seven. WMDDashT7. WMBForBravo? Okay. Yeah. One Okay. sec. I Sure. got it. Check-in stock. Do you have in stock? Yes. We do have it in stock. How many are you after? I think we're after about 15 there, but I best in Victoria, isn't it? Can we pick it up or can you drop not drop, I think, ship to us by tomorrow? Would that be possible or not? I have to go pick it up. Yep. So Well, it can be possible by tomorrow evening. It's already, like, evening, Tomorrow you evening. know, if I you place have an order before now. end of So, tomorrow. yeah, Where where maybe are you best anyway? tomorrow. Like, what suburb is that? We're based in Melbourne, St. Kilda. Kenhilda. Oh, Yeah. okay. It's in yeah. It can be delivered to you tomorrow anytime, like, afternoon or evening. Yeah. Right. Afternoon, is it? And that's Yep. shipping. How much would it cost? Chip shipment? 25. $25. 25. There was a cutoff time to order that one because I need to go back to my boss and say if they wanna go ahead. What time cutoff for is it today have to be ordered or have can be tomorrow morning? Yep. Yeah. You can. If you have, like, if you can't do it today, sir, we can process it. We are available till 7PM. 7PM? And Okay. yep. And if not, Order you can online. you Yeah. wanna mhmm. Okay. So Sorry? if I order and then should have the the option said express shipment, which is will be delivered tomorrow in tomorrow. Yeah? Yep. Okay then. Alright. I'll get back to you. Then we I have to let the boss know if they're okay with them tomorrow evening, then we go ahead on our website. Yeah. Sure. No worries. Take your time. No pressure. As long as you've got the 15 units there. Yeah? You've got 15 units there? Yes. We got 15 units. We have got it in stock. Okay. As long as before, more than that, that's fine.","start_word":0,"end_word":501,"sentiment":"neutral","sentiment_score":0.0351167167740989},{"text":"Alright then. All good. Thanks so much.","start_word":502,"end_word":508,"sentiment":"positive","sentiment_score":0.5319425463676453},{"text":"Yep. Alright. No worries.","start_word":509,"end_word":512,"sentiment":"neutral","sentiment_score":0.21817976236343384},{"text":"Thank you. Thank you. Thanks.","start_word":513,"end_word":517,"sentiment":"positive","sentiment_score":0.4125959277153015},{"text":"Bye. See you. Bye.","start_word":518,"end_word":521,"sentiment":"neutral","sentiment_score":0.25363484025001526}],"average":{"sentiment":"neutral","sentiment_score":0.04994423989137989}}}}