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Steven, I hope you still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, Steven, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solutions, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, Power Apps, and many more. And the reason for my call today, Steven, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And if you can remember, sir, the last time that we talked, you asked me to call you back again after four to five months. And we're hoping that you have an available time this coming week, maybe on third or fourth week of this month. Alright. 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Good morning. Steven, it's Ronald from Cloud Solution IT. How are you doing today? Okay.\n\nThat's wonderful. Steven, I hope you still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, Steven, it's Cloud Solution IT. We are a managed service provider.\n\nWe are also Microsoft trusted partner providing services for cloud solutions, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, Power Apps, and many more. And the reason for my call today, Steven, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And if you can remember, sir, the last time that we talked, you asked me to call you back again after four to five months. 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Got it, sir.\n\nMhmm.","paragraphs":[{"sentences":[{"text":"Yes.","start":2.96,"end":3.46,"sentiment":"neutral","sentiment_score":0.1440012753009796},{"text":"Good morning.","start":3.84,"end":4.5,"sentiment":"positive","sentiment_score":0.35396088659763336},{"text":"Steven, it's Ronald from Cloud Solution IT.","start":5.04,"end":9.22,"sentiment":"neutral","sentiment_score":0.2528336729322161},{"text":"How are you doing today?","start":9.92,"end":11.059999,"sentiment":"neutral","sentiment_score":0.261368128657341},{"text":"Okay.","start":12.96,"end":13.28,"sentiment":"positive","sentiment_score":0.436414897441864}],"sentiment":"neutral","sentiment_score":0.2728133937343955,"num_words":16,"start":2.96,"end":13.28},{"sentences":[{"text":"That's wonderful.","start":13.28,"end":14.0199995,"sentiment":"positive","sentiment_score":0.6371628940105438},{"text":"Steven, I hope you still remember the company because the last time that we touched base with you, it was October of last year.","start":14.8949995,"end":23.555,"sentiment":"neutral","sentiment_score":0.09353212919086218},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.","start":24.095,"end":34.27,"sentiment":"neutral","sentiment_score":0.10900222924020556},{"text":"Name of the company again, Steven, it's Cloud Solution IT.","start":35.29,"end":38.83,"sentiment":"neutral","sentiment_score":0.095193188264966},{"text":"We are a managed service provider.","start":39.69,"end":42.03,"sentiment":"neutral","sentiment_score":0.10134867206215858}],"sentiment":"neutral","sentiment_score":0.11626349265376727,"num_words":69,"start":13.28,"end":42.03},{"sentences":[{"text":"We are also Microsoft trusted partner providing services for cloud solutions, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, Power Apps, and many more.","start":42.57,"end":56.205,"sentiment":"neutral","sentiment_score":0.10032399109116306},{"text":"And the reason for my call today, Steven, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference.","start":56.585,"end":67.68,"sentiment":"neutral","sentiment_score":0.08641061799660806},{"text":"And if you can remember, sir, the last time that we talked, you asked me to call you back again after four to five months.","start":68.38,"end":74.0,"sentiment":"neutral","sentiment_score":0.03197668492794037},{"text":"And we're hoping that you have an available time this coming week, maybe on third or fourth week of this month.","start":74.475,"end":80.575,"sentiment":"neutral","sentiment_score":0.07723696068638847},{"text":"Alright.","start":91.79,"end":92.29,"sentiment":"neutral","sentiment_score":-0.066889189183712}],"sentiment":"neutral","sentiment_score":0.07373315262652579,"num_words":105,"start":42.57,"end":92.29},{"sentences":[{"text":"So so, sir, who's handling the IT needs or IT requirements for the company right now?","start":92.91,"end":98.21001,"sentiment":"neutral","sentiment_score":-0.05438743578270078},{"text":"Alright.","start":103.445,"end":103.945,"sentiment":"neutral","sentiment_score":-0.12332271784543992},{"text":"Mhmm.","start":108.645004,"end":108.965004,"sentiment":"neutral","sentiment_score":-0.10620761662721634},{"text":"Yep.","start":108.965004,"end":109.465004,"sentiment":"neutral","sentiment_score":-0.14665958285331726},{"text":"Got it, sir.","start":109.765,"end":110.825,"sentiment":"neutral","sentiment_score":-0.32236448923746747}],"sentiment":"neutral","sentiment_score":-0.10061283443461765,"num_words":22,"start":92.91,"end":110.825},{"sentences":[{"text":"Mhmm.","start":113.525,"end":114.025,"sentiment":"neutral","sentiment_score":-0.0759371966123581}],"sentiment":"neutral","sentiment_score":-0.0759371966123581,"num_words":1,"start":113.525,"end":114.025}]}}]},{"alternatives":[{"transcript":"Hello. 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Can I help you? Good. Thank you. Yep.\n\nLook. Okay. I don't remember talking to you. I don't remember the company. However, the property is being sold.\n\nSo I've got no need for any service at all at all. Nobody handles this. It's a small small accommodation business. Besides that, as I said, the property is being sold, so there's nothing to, you know, to work with. Business is gone.\n\nI'm not taking any more business in. So, yeah, thanks for your time. I'm sorry about everything. See you.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.16,"end":0.48,"sentiment":"neutral","sentiment_score":0.0284833125770092},{"text":"Can I help you?","start":0.48,"end":1.62,"sentiment":"neutral","sentiment_score":0.03969520144164562},{"text":"Good.","start":11.5199995,"end":11.759999,"sentiment":"positive","sentiment_score":0.43303045630455017},{"text":"Thank you.","start":11.759999,"end":12.5,"sentiment":"positive","sentiment_score":0.4944344162940979},{"text":"Yep.","start":81.670006,"end":81.990005,"sentiment":"neutral","sentiment_score":0.013015959411859512}],"sentiment":"neutral","sentiment_score":0.1802421518497997,"num_words":9,"start":0.16,"end":81.990005},{"sentences":[{"text":"Look.","start":81.990005,"end":82.23,"sentiment":"neutral","sentiment_score":-0.007268988527357578},{"text":"Okay.","start":82.23,"end":82.55,"sentiment":"neutral","sentiment_score":-0.050878141075372696},{"text":"I don't remember talking to you.","start":82.55,"end":83.83,"sentiment":"neutral","sentiment_score":-0.12425508101781209},{"text":"I don't remember the company.","start":83.83,"end":84.950005,"sentiment":"neutral","sentiment_score":-0.14807987362146377},{"text":"However, the property is being sold.","start":84.950005,"end":86.73,"sentiment":"neutral","sentiment_score":-0.22749785582224527}],"sentiment":"neutral","sentiment_score":-0.15310863782896808,"num_words":19,"start":81.990005,"end":86.73},{"sentences":[{"text":"So I've got no need for any service at all at all.","start":87.83,"end":90.65,"sentiment":"neutral","sentiment_score":-0.25766855229934055},{"text":"Nobody handles this.","start":98.265,"end":99.305,"sentiment":"neutral","sentiment_score":-0.20721850792566934},{"text":"It's a small small accommodation business.","start":99.305,"end":101.645004,"sentiment":"neutral","sentiment_score":-0.17841957261164984},{"text":"Besides that, as I said, the property is being sold, so there's nothing to, you know, to work with.","start":103.225,"end":108.27888,"sentiment":"neutral","sentiment_score":-0.21034838259220123},{"text":"Business is gone.","start":109.478874,"end":110.53888,"sentiment":"negative","sentiment_score":-0.39355634649594623}],"sentiment":"neutral","sentiment_score":-0.23166241618089897,"num_words":43,"start":87.83,"end":110.53888},{"sentences":[{"text":"I'm not taking any more business in.","start":110.838875,"end":112.93887,"sentiment":"negative","sentiment_score":-0.4338872475283487},{"text":"So, yeah, thanks for your time.","start":112.99888,"end":114.198875,"sentiment":"neutral","sentiment_score":-0.11932909488677979},{"text":"I'm sorry about everything.","start":114.198875,"end":115.158875,"sentiment":"neutral","sentiment_score":-0.273400254547596},{"text":"See you.","start":115.158875,"end":115.89888,"sentiment":"neutral","sentiment_score":-0.12853875011205673}],"sentiment":"neutral","sentiment_score":-0.2686244116017693,"num_words":19,"start":110.838875,"end":115.89888}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Can I help you?\n\nChannel 0: Yes. Good morning. Steven, it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: Good. Thank you.\n\nChannel 0: Okay. That's wonderful. Steven, I hope you still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, Steven, it's Cloud Solution IT.\n\nWe are a managed service provider. We are also Microsoft trusted partner providing services for cloud solutions, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, Power Apps, and many more. And the reason for my call today, Steven, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And if you can remember, sir, the last time that we talked, you asked me to call you back again after four to five months. And we're hoping that you have an available time this coming week, maybe on third or fourth week of this month.\n\nChannel 1: Yep. Look. Okay. I don't remember talking to you. I don't remember the company.\n\nHowever, the property is being sold. So I've got no need for any service at all at all.\n\nChannel 0: Alright. So so, sir, who's handling the IT needs or IT requirements for the company right now?\n\nChannel 1: Nobody handles this. It's a small small accommodation business. Besides\n\nChannel 0: Alright.\n\nChannel 1: that, as I said, the property is being sold, so there's nothing to, you know, to work with.\n\nChannel 0: Mhmm. Yep.\n\nChannel 1: Business\n\nChannel 0: Got\n\nChannel 1: is gone.\n\nChannel 0: it, sir.\n\nChannel 1: I'm not taking any more business in. So, yeah, thanks\n\nChannel 0: Mhmm.\n\nChannel 1: for your time. I'm sorry about everything. See you.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.16,"end":0.48,"sentiment":"neutral","sentiment_score":0.0284833125770092},{"text":"Can I help you?","start":0.48,"end":1.62,"sentiment":"neutral","sentiment_score":0.03969520144164562}],"sentiment":"neutral","sentiment_score":0.03745282366871834,"channel":1,"num_words":5,"start":0.16,"end":1.62},{"sentences":[{"text":"Yes.","start":2.96,"end":3.46,"sentiment":"neutral","sentiment_score":0.1440012753009796},{"text":"Good morning.","start":3.84,"end":4.5,"sentiment":"positive","sentiment_score":0.35396088659763336},{"text":"Steven, it's Ronald from Cloud Solution IT.","start":5.04,"end":9.22,"sentiment":"neutral","sentiment_score":0.2528336729322161},{"text":"How are you doing today?","start":9.92,"end":11.059999,"sentiment":"neutral","sentiment_score":0.261368128657341}],"sentiment":"neutral","sentiment_score":0.26190662682056426,"channel":0,"num_words":15,"start":2.96,"end":11.059999},{"sentences":[{"text":"Good.","start":11.5199995,"end":11.759999,"sentiment":"positive","sentiment_score":0.43303045630455017},{"text":"Thank you.","start":11.759999,"end":12.5,"sentiment":"positive","sentiment_score":0.4944344162940979}],"sentiment":"positive","sentiment_score":0.47396642963091534,"channel":1,"num_words":3,"start":11.5199995,"end":12.5},{"sentences":[{"text":"Okay.","start":12.96,"end":13.28,"sentiment":"positive","sentiment_score":0.436414897441864},{"text":"That's wonderful.","start":13.28,"end":14.0199995,"sentiment":"positive","sentiment_score":0.6371628940105438},{"text":"Steven, I hope you still remember the company because the last time that we touched base with you, it was October of last year.","start":14.8949995,"end":23.555,"sentiment":"neutral","sentiment_score":0.09353212919086218},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.","start":24.095,"end":34.27,"sentiment":"neutral","sentiment_score":0.10900222924020556},{"text":"Name of the company again, Steven, it's Cloud Solution IT.","start":35.29,"end":38.83,"sentiment":"neutral","sentiment_score":0.095193188264966}],"sentiment":"neutral","sentiment_score":0.1226641227840446,"channel":0,"num_words":64,"start":12.96,"end":38.83},{"sentences":[{"text":"We are a managed service provider.","start":39.69,"end":42.03,"sentiment":"neutral","sentiment_score":0.10134867206215858},{"text":"We are also Microsoft trusted partner providing services for cloud solutions, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, Power Apps, and many 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month.","start":74.475,"end":80.575,"sentiment":"neutral","sentiment_score":0.07723696068638847}],"sentiment":"neutral","sentiment_score":0.07651783861219882,"channel":0,"num_words":110,"start":39.69,"end":80.575},{"sentences":[{"text":"Yep.","start":81.670006,"end":81.990005,"sentiment":"neutral","sentiment_score":0.013015959411859512},{"text":"Look.","start":81.990005,"end":82.23,"sentiment":"neutral","sentiment_score":-0.007268988527357578},{"text":"Okay.","start":82.23,"end":82.55,"sentiment":"neutral","sentiment_score":-0.050878141075372696},{"text":"I don't remember talking to you.","start":82.55,"end":83.83,"sentiment":"neutral","sentiment_score":-0.12425508101781209},{"text":"I don't remember the company.","start":83.83,"end":84.950005,"sentiment":"neutral","sentiment_score":-0.14807987362146377}],"sentiment":"neutral","sentiment_score":-0.10936150174321872,"channel":1,"num_words":14,"start":81.670006,"end":84.950005},{"sentences":[{"text":"However, the property is being sold.","start":84.950005,"end":86.73,"sentiment":"neutral","sentiment_score":-0.22749785582224527},{"text":"So I've got no need for any service at all at all.","start":87.83,"end":90.65,"sentiment":"neutral","sentiment_score":-0.25766855229934055}],"sentiment":"neutral","sentiment_score":-0.24761165347364214,"channel":1,"num_words":18,"start":84.950005,"end":90.65},{"sentences":[{"text":"Alright.","start":91.79,"end":92.29,"sentiment":"neutral","sentiment_score":-0.066889189183712},{"text":"So so, sir, who's handling the IT needs or IT requirements for the company right now?","start":92.91,"end":98.21001,"sentiment":"neutral","sentiment_score":-0.05438743578270078}],"sentiment":"neutral","sentiment_score":-0.05512283304158379,"channel":0,"num_words":17,"start":91.79,"end":98.21001},{"sentences":[{"text":"Nobody handles this.","start":98.265,"end":99.305,"sentiment":"neutral","sentiment_score":-0.20721850792566934},{"text":"It's a small small accommodation business.","start":99.305,"end":101.645004,"sentiment":"neutral","sentiment_score":-0.17841957261164984},{"text":"Besides","start":103.225,"end":103.545,"sentiment":"neutral","sentiment_score":-0.139278843998909}],"sentiment":"neutral","sentiment_score":-0.1831451803445816,"channel":1,"num_words":10,"start":98.265,"end":103.545},{"sentences":[{"text":"Alright.","start":103.445,"end":103.945,"sentiment":"neutral","sentiment_score":-0.12332271784543992}],"sentiment":"neutral","sentiment_score":-0.12332271784543992,"channel":0,"num_words":1,"start":103.445,"end":103.945},{"sentences":[{"text":"that, as I said, the property is being sold, so there's nothing to, you know, to work with.","start":103.545,"end":108.27888,"sentiment":"neutral","sentiment_score":-0.21429669029182857}],"sentiment":"neutral","sentiment_score":-0.21429669029182857,"channel":1,"num_words":18,"start":103.545,"end":108.27888},{"sentences":[{"text":"Mhmm.","start":108.645004,"end":108.965004,"sentiment":"neutral","sentiment_score":-0.10620761662721634},{"text":"Yep.","start":108.965004,"end":109.465004,"sentiment":"neutral","sentiment_score":-0.14665958285331726}],"sentiment":"neutral","sentiment_score":-0.1264335997402668,"channel":0,"num_words":2,"start":108.645004,"end":109.465004},{"sentences":[{"text":"Business","start":109.478874,"end":109.878876,"sentiment":"negative","sentiment_score":-0.3720652163028717}],"sentiment":"negative","sentiment_score":-0.3720652163028717,"channel":1,"num_words":1,"start":109.478874,"end":109.878876},{"sentences":[{"text":"Got","start":109.765,"end":110.085,"sentiment":"negative","sentiment_score":-0.4120110273361206}],"sentiment":"negative","sentiment_score":-0.4120110273361206,"channel":0,"num_words":1,"start":109.765,"end":110.085},{"sentences":[{"text":"is gone.","start":109.878876,"end":110.53888,"sentiment":"negative","sentiment_score":-0.4043019115924835}],"sentiment":"negative","sentiment_score":-0.4043019115924835,"channel":1,"num_words":2,"start":109.878876,"end":110.53888},{"sentences":[{"text":"it, sir.","start":110.085,"end":110.825,"sentiment":"neutral","sentiment_score":-0.27754122018814087}],"sentiment":"neutral","sentiment_score":-0.27754122018814087,"channel":0,"num_words":2,"start":110.085,"end":110.825},{"sentences":[{"text":"I'm not taking any more business in.","start":110.838875,"end":112.93887,"sentiment":"negative","sentiment_score":-0.4338872475283487},{"text":"So, yeah, thanks","start":112.99888,"end":113.63888,"sentiment":"neutral","sentiment_score":-0.11262703190247218}],"sentiment":"negative","sentiment_score":-0.33750918284058573,"channel":1,"num_words":10,"start":110.838875,"end":113.63888},{"sentences":[{"text":"Mhmm.","start":113.525,"end":114.025,"sentiment":"neutral","sentiment_score":-0.0759371966123581}],"sentiment":"neutral","sentiment_score":-0.0759371966123581,"channel":0,"num_words":1,"start":113.525,"end":114.025},{"sentences":[{"text":"for your time.","start":113.63888,"end":114.198875,"sentiment":"neutral","sentiment_score":-0.1260311578710874},{"text":"I'm sorry about everything.","start":114.198875,"end":115.158875,"sentiment":"neutral","sentiment_score":-0.273400254547596},{"text":"See you.","start":115.158875,"end":115.89888,"sentiment":"neutral","sentiment_score":-0.12853875011205673}],"sentiment":"neutral","sentiment_score":-0.1920857768919733,"channel":1,"num_words":9,"start":113.63888,"end":115.89888}]},"summary":{"result":"success","short":"The customer, Steven, receives a call from Ronald, a representative from Cloud Solutions IT, who is trying to arrange a meeting with Steven's CTO to introduce their company and provide services. However, Steven informs Ronald that the property is being sold and there is nothing he needs to work on. Ronald apologizes for the inconvenience and ends the call."},"intents":{"segments":[{"text":"Steven, I hope you still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.","start_word":26,"end_word":76,"intents":[{"intent":"Schedule meeting","confidence_score":0.06909312},{"intent":"Introduce company","confidence_score":0.16233084}]},{"text":"Name of the company again, Steven, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solutions, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, Power Apps, and many more.","start_word":77,"end_word":119,"intents":[{"intent":"Explain company","confidence_score":0.018062962}]},{"text":"I'm sorry about everything. See you.","start_word":297,"end_word":302,"intents":[{"intent":"End conversation","confidence_score":0.042828336}]}]},"sentiments":{"segments":[{"text":"Hello. Can I help you? Yes.","start_word":0,"end_word":5,"sentiment":"neutral","sentiment_score":0.060968901962041855},{"text":"Good morning.","start_word":6,"end_word":7,"sentiment":"positive","sentiment_score":0.34991639852523804},{"text":"Steven, it's Ronald from Cloud Solution IT. How are you doing today?","start_word":8,"end_word":19,"sentiment":"neutral","sentiment_score":0.2624000310897827},{"text":"Good. Thank you. Okay. That's wonderful.","start_word":20,"end_word":25,"sentiment":"positive","sentiment_score":0.5319774150848389},{"text":"Steven, I hope you still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, Steven, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solutions, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, Power Apps, and many more. And the reason for my call today, Steven, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And if you can remember, sir, the last time that we talked, you asked me to call you back again after four to five months. And we're hoping that you have an available time this coming week, maybe on third or fourth week of this month. Yep. Look. Okay. I don't remember talking to you. I don't remember the company. However, the property is being sold. So I've got no need for any service at all at all. Alright. So so, sir, who's handling the IT needs or IT requirements for the company right now? Nobody handles this. It's a small small accommodation business. Besides Alright. that, as I said, the property is being sold, so there's nothing to, you know, to work with. Mhmm. Yep.","start_word":26,"end_word":276,"sentiment":"neutral","sentiment_score":-0.001676887273788452},{"text":"Business Got is gone.","start_word":277,"end_word":280,"sentiment":"negative","sentiment_score":-0.387663334608078},{"text":"it, sir.","start_word":281,"end_word":282,"sentiment":"neutral","sentiment_score":-0.2728250324726105},{"text":"I'm not taking any more business in.","start_word":283,"end_word":289,"sentiment":"negative","sentiment_score":-0.4222354888916016},{"text":"So, yeah, thanks Mhmm. for your time. I'm sorry about everything. See you.","start_word":290,"end_word":302,"sentiment":"neutral","sentiment_score":-0.16019439697265625}],"average":{"sentiment":"neutral","sentiment_score":0.0015650700848057586}}}}