{"metadata":{"transaction_key":"deprecated","request_id":"01a03bda-2e16-71e1-9d2b-482a789e700f","sha256":"743584d364d8c68f01a0985f71897a5fe43673c946e88721170c6f5e3caa7649","created":"2026-08-26T02:15:51.378Z","duration":530.78394,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":1168,"output_tokens":66},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1277,"output_tokens":1280},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1277,"output_tokens":100}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. Good afternoon. This is Airtel accounts. How may I help you today? Oh, thank you so much for your call. Let me just go ahead and pull out your account here. May I have your full name, please? Thank you. Nice to have you on the line, Tammy. And your birthday, please? Thank you. Just give me a moment. Let me just check our records. Okay? Because this is one of our security measure. Bear with me. Sorry, Tammy. I've tried to go over to your account details. It seems like when you sign up, you haven't provided your date of birth. You provided here your identification or an ID number. Could could you verify that details, please? Yeah. It usually, our customers are providing their driver's license number or Medicare number Two 535. Okay. I understand that you are not confident in providing that. How about your email address registered to your account? Mhmm. Yeah. Go ahead, please verify. Thank you for that. So, Tammy, I'm showing on here that you are under a twenty four month contract. So, technically, if you are canceling a service, our cancellation policy is providing a thirty days notice and then a cancellation fee of $132. But if you would we can go ahead and let you bring your contract to where you are moving in so we can just activate the service there. Would you mind providing your new address, and when are you moving out to this premises that you currently have the service? Yes. You do. I'm showing here we've have you since January 2025, and your contract is twenty four month contract. So it will end by January first of next year. '15. Okay. Okay. So so if yes. Yes. So, technically, just for security, we can just go ahead and let this fifteen any specific time this day for your service to be canceled? Anytime. Okay. And then in case you've already got further details about your new premises, please give us a call prior to this date. In that way, we can check if we can provide you the services there. In that way, you can bring the contract and you could avoid the cancellation fee. Okay. So here let me just put here. One moment. I'm so and have you received, like, a router from us? Okay. Thank you. Just put here. Okay. So prior to this date, the amount that you are needing to pay is this plus bill for August and then the $132. This invoice, separate invoice for the cancellation fee will be sent before the fifteenth. And then, it's okay to process it as well using the payment method you have on record so we can proceed accordingly to your request, the fed date. Okay. Sure. And, Tammy, please give us a call. Once you got the further details. We're happy to activate your services instead of you canceling your account fully with Airtel, because I'm showing here we had you more than a year now. Yeah. Thank you so much for your time today. Just give us a call, okay, prior to that day. Yes. We have a lot of networks that we can provide a service. So Supa Network, NBN, Linham, Gigafy, Digitech, Opticom, Community Fiber. Those are the network that we are into. And then in case, Tammy, if your serve address is serviceable by NBN, we can also provide you, like, a 15% discount for three months to your new premises once we activate your service there. Mhmm. Mm-mm. Yeah. For example, currently, you are Supa Network. And then in case your new address will be NBN, we can go ahead and activate your service, and we do have plans there. If you would like the same price let me check here. Because currently, your subscription is $79.95. So we have the same price under NBN, and it's also 50 m MBPS. It's also standard. Sure. Please give us a call before September 15 so we can also arrange the transfer to your new premises. Alright? Alright. And so for the meantime, I will take note of this everything then. We'll we'll talk soon. We'll wait for your call. Alright. Thank you, Tammy. Have a good one. Bye bye.","confidence":0.99853516,"words":[{"word":"hi","start":1.12,"end":1.4399999,"confidence":0.99902344,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.2518013119697571},{"word":"good","start":1.4399999,"end":1.68,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.4395034611225128},{"word":"afternoon","start":1.68,"end":2.08,"confidence":1.0,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.36741966009140015},{"word":"this","start":2.08,"end":2.3999999,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.28718066215515137},{"word":"is","start":2.3999999,"end":2.56,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.2858472764492035},{"word":"airtel","start":2.56,"end":3.04,"confidence":0.96028644,"punctuated_word":"Airtel","sentiment":"positive","sentiment_score":0.3919677138328552},{"word":"accounts","start":3.04,"end":3.4399998,"confidence":0.9567871,"punctuated_word":"accounts.","sentiment":"neutral","sentiment_score":0.2794761657714844},{"word":"how","start":3.4399998,"end":3.52,"confidence":1.0,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.35419130325317383},{"word":"may","start":3.52,"end":3.6799998,"confidence":1.0,"punctuated_word":"may","sentiment":"positive","sentiment_score":0.3611259460449219},{"word":"i","start":3.6799998,"end":3.84,"confidence":0.9873047,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.41138437390327454},{"word":"help","start":3.84,"end":4.08,"confidence":1.0,"punctuated_word":"help","sentiment":"positive","sentiment_score":0.3756205141544342},{"word":"you","start":4.08,"end":4.16,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.35311824083328247},{"word":"today","start":4.16,"end":4.66,"confidence":1.0,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.30236363410949707},{"word":"oh","start":11.84,"end":12.08,"confidence":0.9946289,"punctuated_word":"Oh,","sentiment":"positive","sentiment_score":0.3475989103317261},{"word":"thank","start":12.08,"end":12.24,"confidence":1.0,"punctuated_word":"thank","sentiment":"positive","sentiment_score":0.5643344521522522},{"word":"you","start":12.24,"end":12.48,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.48226088285446167},{"word":"so","start":12.48,"end":12.639999,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.48413896560668945},{"word":"much","start":12.639999,"end":12.88,"confidence":1.0,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.5386533141136169},{"word":"for","start":12.88,"end":13.12,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.5704410672187805},{"word":"your","start":13.12,"end":13.28,"confidence":1.0,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.6281937956809998},{"word":"call","start":13.28,"end":13.5199995,"confidence":1.0,"punctuated_word":"call.","sentiment":"positive","sentiment_score":0.6538598537445068},{"word":"let","start":13.5199995,"end":13.679999,"confidence":1.0,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.31665879487991333},{"word":"me","start":13.679999,"end":13.84,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.2742829918861389},{"word":"just","start":13.84,"end":14.08,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.20885461568832395},{"word":"go","start":14.08,"end":14.16,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.23698917031288147},{"word":"ahead","start":14.16,"end":14.4,"confidence":1.0,"punctuated_word":"ahead","sentiment":"neutral","sentiment_score":0.19915778934955597},{"word":"and","start":14.4,"end":14.639999,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.16068249940872192},{"word":"pull","start":14.639999,"end":14.799999,"confidence":1.0,"punctuated_word":"pull","sentiment":"neutral","sentiment_score":0.2495085448026657},{"word":"out","start":14.799999,"end":15.015,"confidence":0.96435547,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.21539106965065},{"word":"your","start":15.015,"end":15.255,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.2451304942369461},{"word":"account","start":15.255,"end":15.755,"confidence":0.9941406,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.2344398945569992},{"word":"here","start":16.295,"end":16.455,"confidence":1.0,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.24893829226493835},{"word":"may","start":16.455,"end":16.775,"confidence":1.0,"punctuated_word":"May","sentiment":"neutral","sentiment_score":0.1162133663892746},{"word":"i","start":16.775,"end":16.855,"confidence":0.9951172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.09252985566854476},{"word":"have","start":16.855,"end":17.095001,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.09686701744794846},{"word":"your","start":17.095001,"end":17.575,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.09459315985441208},{"word":"full","start":17.575,"end":17.815,"confidence":0.99902344,"punctuated_word":"full","sentiment":"neutral","sentiment_score":0.15794283151626587},{"word":"name","start":17.815,"end":18.135,"confidence":0.99902344,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":0.107003316283226},{"word":"please","start":18.135,"end":18.635,"confidence":0.9995117,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.11837606877088548},{"word":"thank","start":24.455,"end":24.775002,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4478917717933655},{"word":"you","start":24.775002,"end":25.095001,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4097889661788941},{"word":"nice","start":25.095001,"end":25.415,"confidence":0.9980469,"punctuated_word":"Nice","sentiment":"positive","sentiment_score":0.6551079750061035},{"word":"to","start":25.415,"end":25.575,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.6575660705566406},{"word":"have","start":25.575,"end":25.735,"confidence":1.0,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.5876957774162292},{"word":"you","start":25.735,"end":25.895,"confidence":0.9902344,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.47280195355415344},{"word":"on","start":25.895,"end":25.975,"confidence":0.72802734,"punctuated_word":"on","sentiment":"positive","sentiment_score":0.5838054418563843},{"word":"the","start":25.975,"end":26.055,"confidence":1.0,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.5294593572616577},{"word":"line","start":26.055,"end":26.455,"confidence":0.9995117,"punctuated_word":"line,","sentiment":"positive","sentiment_score":0.6718833446502686},{"word":"tammy","start":26.455,"end":26.855,"confidence":0.9116211,"punctuated_word":"Tammy.","sentiment":"positive","sentiment_score":0.4990804195404053},{"word":"and","start":26.855,"end":27.095001,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.22052165865898132},{"word":"your","start":27.095001,"end":27.595001,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.17932772636413574},{"word":"birthday","start":27.735,"end":28.235,"confidence":0.8469238,"punctuated_word":"birthday,","sentiment":"neutral","sentiment_score":0.18590807914733887},{"word":"please","start":28.295,"end":28.74,"confidence":0.9980469,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.2424795776605606},{"word":"thank","start":37.059998,"end":37.3,"confidence":0.9980469,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.3312857151031494},{"word":"you","start":37.3,"end":37.62,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3626585006713867},{"word":"just","start":37.62,"end":37.94,"confidence":0.99902344,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.22603312134742737},{"word":"give","start":37.94,"end":38.1,"confidence":0.99902344,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.15512077510356903},{"word":"me","start":38.1,"end":38.26,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.1938542127609253},{"word":"a","start":38.26,"end":38.34,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.21677610278129575},{"word":"moment","start":38.34,"end":38.66,"confidence":0.9050293,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":0.17007815837860107},{"word":"let","start":38.66,"end":38.9,"confidence":0.9980469,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.08142232894897461},{"word":"me","start":38.9,"end":39.059998,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.08154657483100891},{"word":"just","start":39.059998,"end":39.46,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.08762472867965698},{"word":"check","start":39.46,"end":39.86,"confidence":0.9980469,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.10594310611486436},{"word":"our","start":39.86,"end":40.34,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.06289885193109512},{"word":"records","start":40.34,"end":40.82,"confidence":0.9716797,"punctuated_word":"records.","sentiment":"neutral","sentiment_score":0.0738007128238678},{"word":"okay","start":40.82,"end":41.14,"confidence":0.9980469,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.06569698452949524},{"word":"because","start":41.14,"end":41.46,"confidence":0.9902344,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.007160767912864685},{"word":"this","start":41.46,"end":41.62,"confidence":0.5449219,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.0155843123793602},{"word":"is","start":41.62,"end":41.78,"confidence":0.9941406,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0015038996934890747},{"word":"one","start":41.78,"end":42.1,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.048560731112957},{"word":"of","start":42.1,"end":42.18,"confidence":0.9980469,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.02816423773765564},{"word":"our","start":42.18,"end":42.34,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.0015651285648345947},{"word":"security","start":42.34,"end":42.84,"confidence":1.0,"punctuated_word":"security","sentiment":"neutral","sentiment_score":0.021127402782440186},{"word":"measure","start":42.98,"end":43.48,"confidence":0.94018555,"punctuated_word":"measure.","sentiment":"neutral","sentiment_score":0.06705741584300995},{"word":"bear","start":43.78,"end":43.94,"confidence":0.9970703,"punctuated_word":"Bear","sentiment":"neutral","sentiment_score":0.03590775653719902},{"word":"with","start":43.94,"end":44.18,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.012326225638389587},{"word":"me","start":44.18,"end":44.68,"confidence":0.99902344,"punctuated_word":"me.","sentiment":"neutral","sentiment_score":0.05427626147866249},{"word":"sorry","start":154.85,"end":155.33,"confidence":0.9367676,"punctuated_word":"Sorry,","sentiment":"neutral","sentiment_score":-0.19694502651691437},{"word":"tammy","start":155.33,"end":155.83,"confidence":0.8215332,"punctuated_word":"Tammy.","sentiment":"neutral","sentiment_score":-0.17128106951713562},{"word":"i've","start":156.415,"end":156.735,"confidence":0.7919922,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.1927860826253891},{"word":"tried","start":156.735,"end":157.215,"confidence":0.99902344,"punctuated_word":"tried","sentiment":"neutral","sentiment_score":-0.13636761903762817},{"word":"to","start":157.215,"end":157.375,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.12277266383171082},{"word":"go","start":157.375,"end":157.69499,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.09900861233472824},{"word":"over","start":157.69499,"end":157.935,"confidence":1.0,"punctuated_word":"over","sentiment":"neutral","sentiment_score":-0.10442178696393968},{"word":"to","start":157.935,"end":158.175,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1445986032485962},{"word":"your","start":158.175,"end":158.335,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.16413243114948273},{"word":"account","start":158.335,"end":158.735,"confidence":1.0,"punctuated_word":"account","sentiment":"neutral","sentiment_score":-0.1249520480632782},{"word":"details","start":158.735,"end":159.235,"confidence":0.9995117,"punctuated_word":"details.","sentiment":"neutral","sentiment_score":-0.15645354986190796},{"word":"it","start":159.455,"end":159.69499,"confidence":1.0,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.1874699592590332},{"word":"seems","start":159.69499,"end":159.855,"confidence":0.6845703,"punctuated_word":"seems","sentiment":"neutral","sentiment_score":-0.155319482088089},{"word":"like","start":159.855,"end":160.095,"confidence":0.98291016,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.17671571671962738},{"word":"when","start":160.095,"end":160.255,"confidence":0.9873047,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.1570834070444107},{"word":"you","start":160.255,"end":160.415,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.13553130626678467},{"word":"sign","start":160.415,"end":160.575,"confidence":0.70166016,"punctuated_word":"sign","sentiment":"neutral","sentiment_score":-0.12978360056877136},{"word":"up","start":160.575,"end":160.895,"confidence":0.9680176,"punctuated_word":"up,","sentiment":"neutral","sentiment_score":-0.18168044090270996},{"word":"you","start":160.895,"end":161.055,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2613963782787323},{"word":"haven't","start":161.055,"end":161.375,"confidence":1.0,"punctuated_word":"haven't","sentiment":"neutral","sentiment_score":-0.17178776860237122},{"word":"provided","start":161.375,"end":161.855,"confidence":1.0,"punctuated_word":"provided","sentiment":"neutral","sentiment_score":-0.13260820508003235},{"word":"your","start":161.855,"end":162.015,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.1353847086429596},{"word":"date","start":162.015,"end":162.255,"confidence":1.0,"punctuated_word":"date","sentiment":"neutral","sentiment_score":-0.1038082242012024},{"word":"of","start":162.255,"end":162.415,"confidence":0.98095703,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.13524281978607178},{"word":"birth","start":162.415,"end":162.915,"confidence":0.99658203,"punctuated_word":"birth.","sentiment":"neutral","sentiment_score":-0.1806139498949051},{"word":"you","start":163.055,"end":163.295,"confidence":0.96875,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.09317967295646667},{"word":"provided","start":163.295,"end":163.775,"confidence":0.9892578,"punctuated_word":"provided","sentiment":"neutral","sentiment_score":-0.05252830684185028},{"word":"here","start":163.775,"end":164.095,"confidence":0.9980469,"punctuated_word":"here","sentiment":"neutral","sentiment_score":-0.06043075397610664},{"word":"your","start":164.095,"end":164.595,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.09002433717250824},{"word":"identification","start":164.655,"end":165.155,"confidence":0.9941406,"punctuated_word":"identification","sentiment":"neutral","sentiment_score":-0.06961701065301895},{"word":"or","start":165.775,"end":166.015,"confidence":0.9970703,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.1261857897043228},{"word":"an","start":166.015,"end":166.175,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.09817751497030258},{"word":"id","start":166.175,"end":166.495,"confidence":1.0,"punctuated_word":"ID","sentiment":"neutral","sentiment_score":-0.09008896350860596},{"word":"number","start":166.495,"end":166.995,"confidence":0.9941406,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":-0.11441686004400252},{"word":"could","start":167.455,"end":167.955,"confidence":1.0,"punctuated_word":"Could","sentiment":"neutral","sentiment_score":-0.06861887872219086},{"word":"could","start":168.095,"end":168.33499,"confidence":0.99609375,"punctuated_word":"could","sentiment":"neutral","sentiment_score":-0.0658143162727356},{"word":"you","start":168.33499,"end":168.575,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0659605860710144},{"word":"verify","start":168.575,"end":168.975,"confidence":1.0,"punctuated_word":"verify","sentiment":"neutral","sentiment_score":-0.0609576590359211},{"word":"that","start":168.975,"end":169.215,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.05867508798837662},{"word":"details","start":169.215,"end":169.69499,"confidence":0.99853516,"punctuated_word":"details,","sentiment":"neutral","sentiment_score":-0.05939047783613205},{"word":"please","start":169.69499,"end":170.19499,"confidence":0.9995117,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":-0.08467727899551392},{"word":"yeah","start":174.9,"end":175.22,"confidence":0.9875488,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.019396252930164337},{"word":"it","start":175.22,"end":175.54,"confidence":0.96777344,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.03078741580247879},{"word":"usually","start":176.09999,"end":176.59999,"confidence":0.9719238,"punctuated_word":"usually,","sentiment":"neutral","sentiment_score":-0.04232751950621605},{"word":"our","start":176.9,"end":177.14,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.04751572757959366},{"word":"customers","start":177.14,"end":177.64,"confidence":0.99902344,"punctuated_word":"customers","sentiment":"neutral","sentiment_score":-0.04237761348485947},{"word":"are","start":177.7,"end":177.86,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.03973160684108734},{"word":"providing","start":177.86,"end":178.36,"confidence":1.0,"punctuated_word":"providing","sentiment":"neutral","sentiment_score":-0.03730805963277817},{"word":"their","start":178.5,"end":179.0,"confidence":0.9980469,"punctuated_word":"their","sentiment":"neutral","sentiment_score":-0.04496835917234421},{"word":"driver's","start":179.22,"end":179.7,"confidence":0.9382324,"punctuated_word":"driver's","sentiment":"neutral","sentiment_score":-0.04221121594309807},{"word":"license","start":179.7,"end":180.2,"confidence":1.0,"punctuated_word":"license","sentiment":"neutral","sentiment_score":-0.043589018285274506},{"word":"number","start":180.5,"end":181.0,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.04121551662683487},{"word":"or","start":181.14,"end":181.64,"confidence":0.9921875,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.05690872296690941},{"word":"medicare","start":181.78,"end":182.28,"confidence":0.6064453,"punctuated_word":"Medicare","sentiment":"neutral","sentiment_score":-0.03536365181207657},{"word":"number","start":182.34,"end":182.84,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.0465974360704422},{"word":"two","start":183.955,"end":184.455,"confidence":0.61035156,"punctuated_word":"Two","sentiment":"neutral","sentiment_score":-0.03620965778827667},{"word":"535","start":188.915,"end":190.215,"confidence":0.8963216,"punctuated_word":"535.","sentiment":"neutral","sentiment_score":-0.01380665972828865},{"word":"okay","start":195.73,"end":196.23,"confidence":0.9975586,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.04490571469068527},{"word":"i","start":196.37,"end":196.53,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.13824325799942017},{"word":"understand","start":196.53,"end":197.03,"confidence":1.0,"punctuated_word":"understand","sentiment":"neutral","sentiment_score":-0.15495310723781586},{"word":"that","start":197.25,"end":197.65,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.1709379106760025},{"word":"you","start":197.65,"end":197.81,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2579649090766907},{"word":"are","start":197.81,"end":198.05,"confidence":0.79296875,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.23541876673698425},{"word":"not","start":198.05,"end":198.29,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.3117962181568146},{"word":"confident","start":198.29,"end":198.79,"confidence":1.0,"punctuated_word":"confident","sentiment":"neutral","sentiment_score":-0.31299877166748047},{"word":"in","start":198.84999,"end":199.01,"confidence":1.0,"punctuated_word":"in","sentiment":"negative","sentiment_score":-0.34529730677604675},{"word":"providing","start":199.01,"end":199.41,"confidence":1.0,"punctuated_word":"providing","sentiment":"negative","sentiment_score":-0.35050344467163086},{"word":"that","start":199.41,"end":199.73,"confidence":0.9995117,"punctuated_word":"that.","sentiment":"negative","sentiment_score":-0.3428754210472107},{"word":"how","start":199.73,"end":199.89,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":-0.16584418714046478},{"word":"about","start":199.89,"end":200.12999,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.10939057171344756},{"word":"your","start":200.12999,"end":200.37,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.0950670689344406},{"word":"email","start":200.37,"end":200.84999,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":-0.11469308286905287},{"word":"address","start":200.84999,"end":201.34999,"confidence":1.0,"punctuated_word":"address","sentiment":"neutral","sentiment_score":-0.09946314245462418},{"word":"registered","start":201.48999,"end":201.98999,"confidence":0.9980469,"punctuated_word":"registered","sentiment":"neutral","sentiment_score":-0.0912509262561798},{"word":"to","start":202.05,"end":202.20999,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0929235741496086},{"word":"your","start":202.20999,"end":202.37,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.07577048242092133},{"word":"account","start":202.37,"end":202.87,"confidence":0.9970703,"punctuated_word":"account?","sentiment":"neutral","sentiment_score":-0.11907345056533812},{"word":"mhmm","start":204.53,"end":205.03,"confidence":0.9987793,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.044821202754974365},{"word":"yeah","start":206.69,"end":207.01,"confidence":0.9995117,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.02655820734798908},{"word":"go","start":207.01,"end":207.17,"confidence":1.0,"punctuated_word":"Go","sentiment":"neutral","sentiment_score":-0.02532307617366314},{"word":"ahead","start":207.17,"end":207.41,"confidence":0.7758789,"punctuated_word":"ahead,","sentiment":"neutral","sentiment_score":-0.02391564659774303},{"word":"please","start":207.41,"end":207.73,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.05287691205739975},{"word":"verify","start":207.73,"end":208.23,"confidence":0.7714844,"punctuated_word":"verify.","sentiment":"neutral","sentiment_score":-0.04014973342418671},{"word":"thank","start":212.175,"end":212.415,"confidence":0.9921875,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.257118284702301},{"word":"you","start":212.415,"end":212.575,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2721816599369049},{"word":"for","start":212.575,"end":212.735,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.25918179750442505},{"word":"that","start":212.735,"end":213.055,"confidence":1.0,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.19577081501483917},{"word":"so","start":213.055,"end":213.555,"confidence":0.9641113,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.12194139510393144},{"word":"tammy","start":214.175,"end":214.655,"confidence":0.9003906,"punctuated_word":"Tammy,","sentiment":"neutral","sentiment_score":0.0662233829498291},{"word":"i'm","start":214.655,"end":214.815,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.02579100988805294},{"word":"showing","start":214.815,"end":215.295,"confidence":1.0,"punctuated_word":"showing","sentiment":"neutral","sentiment_score":0.01604413241147995},{"word":"on","start":215.295,"end":215.535,"confidence":0.9003906,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.016265355050563812},{"word":"here","start":215.535,"end":216.015,"confidence":0.9970703,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.04562220349907875},{"word":"that","start":216.015,"end":216.415,"confidence":0.9970703,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.0035350024700164795},{"word":"you","start":216.415,"end":216.655,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.006184175610542297},{"word":"are","start":216.655,"end":217.155,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.015128232538700104},{"word":"under","start":217.855,"end":218.355,"confidence":0.9472656,"punctuated_word":"under","sentiment":"neutral","sentiment_score":-0.01068265736103058},{"word":"a","start":218.495,"end":218.655,"confidence":0.9873047,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.00562344491481781},{"word":"twenty","start":218.655,"end":218.97499,"confidence":0.9970703,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":-0.032436057925224304},{"word":"four","start":218.97499,"end":219.215,"confidence":0.9863281,"punctuated_word":"four","sentiment":"neutral","sentiment_score":-0.040724266320466995},{"word":"month","start":219.215,"end":219.61499,"confidence":0.98535156,"punctuated_word":"month","sentiment":"neutral","sentiment_score":-0.025694120675325394},{"word":"contract","start":219.61499,"end":220.11499,"confidence":0.98291016,"punctuated_word":"contract.","sentiment":"neutral","sentiment_score":-0.044237010180950165},{"word":"so","start":220.175,"end":220.415,"confidence":0.83203125,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":-0.03793846070766449},{"word":"technically","start":220.415,"end":220.915,"confidence":1.0,"punctuated_word":"technically,","sentiment":"neutral","sentiment_score":-0.06703575700521469},{"word":"if","start":221.055,"end":221.28,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.08512584865093231},{"word":"you","start":221.28,"end":221.52,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.13524550199508667},{"word":"are","start":221.52,"end":221.76,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.14765021204948425},{"word":"canceling","start":221.76,"end":222.24,"confidence":0.7858887,"punctuated_word":"canceling","sentiment":"neutral","sentiment_score":-0.16889017820358276},{"word":"a","start":222.24,"end":222.4,"confidence":0.9838867,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.13396072387695312},{"word":"service","start":222.4,"end":222.88,"confidence":0.9975586,"punctuated_word":"service,","sentiment":"neutral","sentiment_score":-0.16113820672035217},{"word":"our","start":222.88,"end":223.12,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.17868439853191376},{"word":"cancellation","start":223.12,"end":223.62,"confidence":0.96777344,"punctuated_word":"cancellation","sentiment":"neutral","sentiment_score":-0.2276565283536911},{"word":"policy","start":223.92,"end":224.4,"confidence":1.0,"punctuated_word":"policy","sentiment":"neutral","sentiment_score":-0.20582659542560575},{"word":"is","start":224.4,"end":224.64,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.1431991457939148},{"word":"providing","start":224.64,"end":225.12,"confidence":1.0,"punctuated_word":"providing","sentiment":"neutral","sentiment_score":-0.1548069417476654},{"word":"a","start":225.12,"end":225.28,"confidence":0.9941406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.12874427437782288},{"word":"thirty","start":225.28,"end":225.52,"confidence":1.0,"punctuated_word":"thirty","sentiment":"neutral","sentiment_score":-0.12715613842010498},{"word":"days","start":225.52,"end":225.84,"confidence":0.98535156,"punctuated_word":"days","sentiment":"neutral","sentiment_score":-0.13241545855998993},{"word":"notice","start":225.84,"end":226.34,"confidence":0.9838867,"punctuated_word":"notice","sentiment":"neutral","sentiment_score":-0.10525354743003844},{"word":"and","start":227.12,"end":227.2,"confidence":0.80615234,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.09575486183166504},{"word":"then","start":227.2,"end":227.44,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.07429229468107224},{"word":"a","start":227.44,"end":227.68,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.12921878695487976},{"word":"cancellation","start":227.68,"end":228.18,"confidence":0.984375,"punctuated_word":"cancellation","sentiment":"neutral","sentiment_score":-0.19204896688461304},{"word":"fee","start":228.48,"end":228.98,"confidence":1.0,"punctuated_word":"fee","sentiment":"neutral","sentiment_score":-0.1683253049850464},{"word":"of","start":229.44,"end":229.92,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.14147089421749115},{"word":"$132","start":229.92,"end":231.86,"confidence":0.99768066,"punctuated_word":"$132.","sentiment":"neutral","sentiment_score":-0.06363545358181},{"word":"but","start":231.92,"end":232.16,"confidence":1.0,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.01913676410913467},{"word":"if","start":232.16,"end":232.4,"confidence":0.9980469,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.031231440603733063},{"word":"you","start":232.4,"end":232.56,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.03205323964357376},{"word":"would","start":232.56,"end":232.72,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.012411639094352722},{"word":"we","start":232.95999,"end":233.12,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.010173216462135317},{"word":"can","start":233.12,"end":233.28,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.005010724067687988},{"word":"go","start":233.28,"end":233.52,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.03465955704450607},{"word":"ahead","start":233.52,"end":233.92,"confidence":1.0,"punctuated_word":"ahead","sentiment":"neutral","sentiment_score":0.05950057506561279},{"word":"and","start":233.92,"end":234.42,"confidence":0.98291016,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.016476832330226898},{"word":"let","start":234.48,"end":234.72,"confidence":0.5932617,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.029711991548538208},{"word":"you","start":234.72,"end":234.88,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.029063284397125244},{"word":"bring","start":234.88,"end":235.12,"confidence":1.0,"punctuated_word":"bring","sentiment":"neutral","sentiment_score":-0.005938008427619934},{"word":"your","start":235.12,"end":235.44,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.017979905009269714},{"word":"contract","start":235.44,"end":235.94,"confidence":0.99902344,"punctuated_word":"contract","sentiment":"neutral","sentiment_score":-0.023772381246089935},{"word":"to","start":236.0,"end":236.445,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.01496393233537674},{"word":"where","start":236.52501,"end":236.76501,"confidence":1.0,"punctuated_word":"where","sentiment":"neutral","sentiment_score":0.018467560410499573},{"word":"you","start":236.76501,"end":236.925,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.00601920485496521},{"word":"are","start":236.925,"end":237.16501,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.018062569200992584},{"word":"moving","start":237.16501,"end":237.485,"confidence":1.0,"punctuated_word":"moving","sentiment":"neutral","sentiment_score":0.021482057869434357},{"word":"in","start":237.485,"end":237.985,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.0512038990855217},{"word":"so","start":238.76501,"end":239.085,"confidence":0.5595703,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.018576741218566895},{"word":"we","start":239.085,"end":239.24501,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.04609879106283188},{"word":"can","start":239.24501,"end":239.40501,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.06759130209684372},{"word":"just","start":239.40501,"end":239.645,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.06530766189098358},{"word":"activate","start":239.645,"end":240.125,"confidence":1.0,"punctuated_word":"activate","sentiment":"neutral","sentiment_score":0.12528756260871887},{"word":"the","start":240.125,"end":240.285,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09227193146944046},{"word":"service","start":240.285,"end":240.68501,"confidence":0.9980469,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.06490454077720642},{"word":"there","start":240.68501,"end":241.18501,"confidence":0.9458008,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":0.013083022087812424},{"word":"would","start":241.40501,"end":241.645,"confidence":0.8676758,"punctuated_word":"Would","sentiment":"neutral","sentiment_score":-0.024831436574459076},{"word":"you","start":241.645,"end":241.80501,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.03415136784315109},{"word":"mind","start":241.80501,"end":242.04501,"confidence":1.0,"punctuated_word":"mind","sentiment":"neutral","sentiment_score":-0.018616564571857452},{"word":"providing","start":242.04501,"end":242.52501,"confidence":1.0,"punctuated_word":"providing","sentiment":"neutral","sentiment_score":-0.03922353684902191},{"word":"your","start":242.52501,"end":242.76501,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.02297692745923996},{"word":"new","start":242.76501,"end":243.005,"confidence":1.0,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.05149810016155243},{"word":"address","start":243.005,"end":243.485,"confidence":0.7108154,"punctuated_word":"address,","sentiment":"neutral","sentiment_score":-0.05428507924079895},{"word":"and","start":243.485,"end":243.88501,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.05229049175977707},{"word":"when","start":243.88501,"end":244.125,"confidence":1.0,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.06710481643676758},{"word":"are","start":244.125,"end":244.285,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.0690007209777832},{"word":"you","start":244.285,"end":244.445,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06939812004566193},{"word":"moving","start":244.445,"end":244.845,"confidence":1.0,"punctuated_word":"moving","sentiment":"neutral","sentiment_score":-0.04942642152309418},{"word":"out","start":244.845,"end":245.005,"confidence":1.0,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.053208496421575546},{"word":"to","start":245.005,"end":245.16501,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.085464246571064},{"word":"this","start":245.16501,"end":245.40501,"confidence":0.93603516,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.07127160578966141},{"word":"premises","start":245.40501,"end":245.90501,"confidence":0.98291016,"punctuated_word":"premises","sentiment":"neutral","sentiment_score":-0.0307389572262764},{"word":"that","start":246.125,"end":246.285,"confidence":0.9980469,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.07601267099380493},{"word":"you","start":246.285,"end":246.52501,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06648854911327362},{"word":"currently","start":246.52501,"end":246.925,"confidence":0.99902344,"punctuated_word":"currently","sentiment":"neutral","sentiment_score":-0.0595100075006485},{"word":"have","start":246.925,"end":247.16501,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.037289075553417206},{"word":"the","start":247.16501,"end":247.32501,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.028912141919136047},{"word":"service","start":247.32501,"end":247.82501,"confidence":0.99658203,"punctuated_word":"service?","sentiment":"neutral","sentiment_score":-0.020776420831680294},{"word":"yes","start":253.37,"end":253.69,"confidence":0.8400879,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.016277585178613663},{"word":"you","start":253.69,"end":253.85,"confidence":0.9980469,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.053362295031547546},{"word":"do","start":253.85,"end":254.25,"confidence":1.0,"punctuated_word":"do.","sentiment":"neutral","sentiment_score":0.07733936607837677},{"word":"i'm","start":254.25,"end":254.49,"confidence":0.9946289,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.0723436251282692},{"word":"showing","start":254.49,"end":254.89,"confidence":1.0,"punctuated_word":"showing","sentiment":"neutral","sentiment_score":0.05598824843764305},{"word":"here","start":254.89,"end":255.37,"confidence":1.0,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.06732388585805893},{"word":"we've","start":255.37,"end":255.87,"confidence":0.9108887,"punctuated_word":"we've","sentiment":"neutral","sentiment_score":0.08281968533992767},{"word":"have","start":256.65,"end":256.97,"confidence":0.98291016,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.05683070421218872},{"word":"you","start":256.97,"end":257.21,"confidence":0.6748047,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.052423279732465744},{"word":"since","start":257.21,"end":257.71,"confidence":0.99121094,"punctuated_word":"since","sentiment":"neutral","sentiment_score":0.05928513780236244},{"word":"january","start":257.77,"end":259.21,"confidence":0.9324544,"punctuated_word":"January","sentiment":"neutral","sentiment_score":0.038379330188035965},{"word":"2025","start":259.21,"end":260.65,"confidence":0.9324544,"punctuated_word":"2025,","sentiment":"neutral","sentiment_score":0.061036817729473114},{"word":"and","start":260.65,"end":260.81,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.05918716639280319},{"word":"your","start":260.81,"end":261.21,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.04014293849468231},{"word":"contract","start":261.21,"end":261.71,"confidence":0.99902344,"punctuated_word":"contract","sentiment":"neutral","sentiment_score":-0.0073978491127491},{"word":"is","start":261.77,"end":262.27,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.01692870259284973},{"word":"twenty","start":262.33002,"end":262.73,"confidence":0.86621094,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.03298737108707428},{"word":"four","start":262.73,"end":262.97,"confidence":0.9970703,"punctuated_word":"four","sentiment":"neutral","sentiment_score":-0.00873996689915657},{"word":"month","start":262.97,"end":263.37,"confidence":0.95947266,"punctuated_word":"month","sentiment":"neutral","sentiment_score":-0.0032400041818618774},{"word":"contract","start":263.37,"end":263.87,"confidence":0.954834,"punctuated_word":"contract.","sentiment":"neutral","sentiment_score":0.0013056807219982147},{"word":"so","start":264.41,"end":264.65,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.01929526776075363},{"word":"it","start":264.65,"end":264.89,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.004417106509208679},{"word":"will","start":264.89,"end":265.21,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.006495431065559387},{"word":"end","start":265.21,"end":265.53,"confidence":0.99902344,"punctuated_word":"end","sentiment":"neutral","sentiment_score":-0.007016308605670929},{"word":"by","start":265.53,"end":266.03,"confidence":0.99902344,"punctuated_word":"by","sentiment":"neutral","sentiment_score":-0.016473330557346344},{"word":"january","start":266.73,"end":267.23,"confidence":0.78271484,"punctuated_word":"January","sentiment":"neutral","sentiment_score":-0.007068045437335968},{"word":"first","start":268.125,"end":268.36502,"confidence":1.0,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.021604053676128387},{"word":"of","start":268.36502,"end":268.765,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.02877534180879593},{"word":"next","start":268.765,"end":269.08502,"confidence":1.0,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.01493389904499054},{"word":"year","start":269.08502,"end":269.58502,"confidence":0.9975586,"punctuated_word":"year.","sentiment":"neutral","sentiment_score":-0.021214425563812256},{"word":"'15","start":280.41,"end":280.91,"confidence":0.9757487,"punctuated_word":"'15.","sentiment":"neutral","sentiment_score":-0.14993304014205933},{"word":"okay","start":281.05002,"end":281.55002,"confidence":0.98291016,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.21790941059589383},{"word":"okay","start":295.065,"end":295.565,"confidence":0.8413086,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.053839050233364105},{"word":"so","start":296.58502,"end":296.905,"confidence":0.81152344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.024040333926677704},{"word":"so","start":296.905,"end":297.225,"confidence":0.9526367,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.05096936970949173},{"word":"if","start":297.225,"end":297.725,"confidence":0.9873047,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.039512962102890015},{"word":"yes","start":300.58502,"end":300.905,"confidence":0.9921875,"punctuated_word":"yes.","sentiment":"neutral","sentiment_score":0.07328019291162491},{"word":"yes","start":300.905,"end":301.225,"confidence":0.9926758,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.08285863697528839},{"word":"so","start":301.225,"end":301.545,"confidence":0.7819824,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.0682210773229599},{"word":"technically","start":301.545,"end":302.045,"confidence":0.9995117,"punctuated_word":"technically,","sentiment":"neutral","sentiment_score":0.0553460493683815},{"word":"just","start":302.345,"end":302.745,"confidence":0.99609375,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.06434331089258194},{"word":"for","start":302.745,"end":303.245,"confidence":0.9970703,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.0022370144724845886},{"word":"security","start":304.42502,"end":304.92502,"confidence":0.9177246,"punctuated_word":"security,","sentiment":"neutral","sentiment_score":0.02085898444056511},{"word":"we","start":305.065,"end":305.225,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.05336489528417587},{"word":"can","start":305.225,"end":305.385,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.07479356974363327},{"word":"just","start":305.385,"end":305.70502,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.094789557158947},{"word":"go","start":305.70502,"end":305.86502,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.0959881842136383},{"word":"ahead","start":305.86502,"end":306.265,"confidence":1.0,"punctuated_word":"ahead","sentiment":"neutral","sentiment_score":0.108770951628685},{"word":"and","start":306.265,"end":306.765,"confidence":0.99316406,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.054564036428928375},{"word":"let","start":307.225,"end":307.70502,"confidence":0.8491211,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.06679942458868027},{"word":"this","start":307.70502,"end":308.20502,"confidence":0.91015625,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.06357668340206146},{"word":"fifteen","start":309.57,"end":310.07,"confidence":0.7553711,"punctuated_word":"fifteen","sentiment":"neutral","sentiment_score":0.04451890289783478},{"word":"any","start":310.93,"end":311.43,"confidence":0.9980469,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.050711072981357574},{"word":"specific","start":311.57,"end":312.07,"confidence":0.9951172,"punctuated_word":"specific","sentiment":"neutral","sentiment_score":0.0342181995511055},{"word":"time","start":312.53,"end":313.03,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.020286746323108673},{"word":"this","start":313.33,"end":313.57,"confidence":0.6303711,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.048559777438640594},{"word":"day","start":313.57,"end":313.88998,"confidence":0.9902344,"punctuated_word":"day","sentiment":"neutral","sentiment_score":0.04302778095006943},{"word":"for","start":313.88998,"end":314.13,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.009074516594409944},{"word":"your","start":314.13,"end":314.37,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.02654489129781723},{"word":"service","start":314.37,"end":314.87,"confidence":1.0,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.1003129705786705},{"word":"to","start":314.93,"end":315.16998,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.011297933757305144},{"word":"be","start":315.16998,"end":315.41,"confidence":0.9970703,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.03150998055934906},{"word":"canceled","start":315.41,"end":315.91,"confidence":0.71118164,"punctuated_word":"canceled?","sentiment":"neutral","sentiment_score":-0.03978891298174858},{"word":"anytime","start":318.05,"end":318.55,"confidence":0.78255206,"punctuated_word":"Anytime.","sentiment":"neutral","sentiment_score":0.013173755258321762},{"word":"okay","start":319.16998,"end":319.66998,"confidence":0.9797363,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.07209034264087677},{"word":"and","start":320.29,"end":320.53,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.08092284202575684},{"word":"then","start":320.53,"end":320.77,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.07880145311355591},{"word":"in","start":320.77,"end":321.01,"confidence":0.9667969,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.07693333178758621},{"word":"case","start":321.01,"end":321.51,"confidence":1.0,"punctuated_word":"case","sentiment":"neutral","sentiment_score":0.09072738885879517},{"word":"you've","start":321.72498,"end":322.04498,"confidence":0.91625977,"punctuated_word":"you've","sentiment":"neutral","sentiment_score":0.05098997801542282},{"word":"already","start":322.04498,"end":322.54498,"confidence":0.9980469,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.06611798703670502},{"word":"got","start":322.60498,"end":323.00497,"confidence":0.9951172,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.02358269691467285},{"word":"further","start":323.00497,"end":323.405,"confidence":0.9941406,"punctuated_word":"further","sentiment":"neutral","sentiment_score":0.008279629051685333},{"word":"details","start":323.405,"end":323.905,"confidence":0.99902344,"punctuated_word":"details","sentiment":"neutral","sentiment_score":-0.0020582079887390137},{"word":"about","start":323.965,"end":324.365,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.03454454988241196},{"word":"your","start":324.365,"end":324.60498,"confidence":0.99121094,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.028569675981998444},{"word":"new","start":324.60498,"end":324.925,"confidence":1.0,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.02947475016117096},{"word":"premises","start":324.925,"end":325.425,"confidence":0.99560547,"punctuated_word":"premises,","sentiment":"neutral","sentiment_score":0.02795204520225525},{"word":"please","start":326.525,"end":326.925,"confidence":0.99902344,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.01932278275489807},{"word":"give","start":326.925,"end":327.16498,"confidence":0.99902344,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.05157296359539032},{"word":"us","start":327.16498,"end":327.405,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.053512558341026306},{"word":"a","start":327.405,"end":327.565,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.061103373765945435},{"word":"call","start":327.565,"end":327.88498,"confidence":0.99902344,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.01697344332933426},{"word":"prior","start":327.88498,"end":328.285,"confidence":0.9980469,"punctuated_word":"prior","sentiment":"neutral","sentiment_score":0.04080220311880112},{"word":"to","start":328.285,"end":328.44498,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06539704650640488},{"word":"this","start":328.44498,"end":328.685,"confidence":0.9658203,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.05734965205192566},{"word":"date","start":328.685,"end":328.925,"confidence":0.7246094,"punctuated_word":"date.","sentiment":"neutral","sentiment_score":0.06363546848297119},{"word":"in","start":328.925,"end":329.085,"confidence":0.8017578,"punctuated_word":"In","sentiment":"neutral","sentiment_score":0.0975821018218994},{"word":"that","start":329.085,"end":329.245,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.1055821254849434},{"word":"way","start":329.245,"end":329.565,"confidence":0.9753418,"punctuated_word":"way,","sentiment":"neutral","sentiment_score":0.12870416045188904},{"word":"we","start":329.565,"end":329.72498,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.1243174895644188},{"word":"can","start":329.72498,"end":329.965,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.12349651753902437},{"word":"check","start":329.965,"end":330.28497,"confidence":0.7963867,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.14379236102104187},{"word":"if","start":330.28497,"end":330.525,"confidence":0.9970703,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.13748012483119965},{"word":"we","start":330.525,"end":330.685,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.1238207295536995},{"word":"can","start":330.685,"end":330.925,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.1268460899591446},{"word":"provide","start":330.925,"end":331.405,"confidence":1.0,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":0.116404727101326},{"word":"you","start":331.405,"end":331.645,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.13518178462982178},{"word":"the","start":331.645,"end":331.965,"confidence":0.9604492,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.11984122544527054},{"word":"services","start":331.965,"end":332.44498,"confidence":1.0,"punctuated_word":"services","sentiment":"neutral","sentiment_score":0.07321429997682571},{"word":"there","start":332.44498,"end":332.60498,"confidence":0.8852539,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":0.1323045790195465},{"word":"in","start":332.60498,"end":332.76498,"confidence":0.75,"punctuated_word":"In","sentiment":"neutral","sentiment_score":0.15299144387245178},{"word":"that","start":332.76498,"end":332.925,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.1703108251094818},{"word":"way","start":332.925,"end":333.16498,"confidence":0.98583984,"punctuated_word":"way,","sentiment":"neutral","sentiment_score":0.19512826204299927},{"word":"you","start":333.16498,"end":333.245,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.20487675070762632},{"word":"can","start":333.245,"end":333.485,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.1728619933128357},{"word":"bring","start":333.485,"end":333.645,"confidence":0.99902344,"punctuated_word":"bring","sentiment":"neutral","sentiment_score":0.16647395491600037},{"word":"the","start":333.645,"end":333.88498,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.16260632872581482},{"word":"contract","start":333.88498,"end":334.365,"confidence":0.9980469,"punctuated_word":"contract","sentiment":"neutral","sentiment_score":0.08070932328701019},{"word":"and","start":334.365,"end":334.525,"confidence":0.5258789,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.13423684239387512},{"word":"you","start":334.525,"end":334.685,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.11123357713222504},{"word":"could","start":334.685,"end":334.925,"confidence":0.99902344,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.11370506882667542},{"word":"avoid","start":334.925,"end":335.245,"confidence":0.99902344,"punctuated_word":"avoid","sentiment":"neutral","sentiment_score":0.05017448961734772},{"word":"the","start":335.245,"end":335.745,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.105904683470726},{"word":"cancellation","start":336.34,"end":336.84,"confidence":0.9667969,"punctuated_word":"cancellation","sentiment":"negative","sentiment_score":-0.3918435871601105},{"word":"fee","start":336.9,"end":337.4,"confidence":0.9980469,"punctuated_word":"fee.","sentiment":"neutral","sentiment_score":-0.1001296490430832},{"word":"okay","start":339.86002,"end":340.36002,"confidence":0.9038086,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.07360062003135681},{"word":"so","start":341.38,"end":341.88,"confidence":0.99609375,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0757477805018425},{"word":"here","start":342.34,"end":342.84,"confidence":0.9550781,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.06837001442909241},{"word":"let","start":343.46,"end":343.7,"confidence":0.7729492,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.07170310616493225},{"word":"me","start":343.7,"end":343.78,"confidence":0.94628906,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.06611951440572739},{"word":"just","start":343.78,"end":344.1,"confidence":0.99121094,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.07501865923404694},{"word":"put","start":344.1,"end":344.34,"confidence":0.9951172,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.061325185000896454},{"word":"here","start":344.34,"end":344.84,"confidence":0.8955078,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.055876411497592926},{"word":"one","start":345.86002,"end":346.1,"confidence":0.99902344,"punctuated_word":"One","sentiment":"neutral","sentiment_score":0.04402884095907211},{"word":"moment","start":346.1,"end":346.58002,"confidence":0.79296875,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":0.04123767465353012},{"word":"i'm","start":346.58002,"end":346.74,"confidence":0.97509766,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.0312042199075222},{"word":"so","start":346.74,"end":346.98,"confidence":0.3779297,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.02110036462545395},{"word":"and","start":347.22,"end":347.46,"confidence":0.99609375,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.020029840990900993},{"word":"have","start":347.46,"end":347.7,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.027740146964788437},{"word":"you","start":347.7,"end":347.94,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03233138471841812},{"word":"received","start":347.94,"end":348.44,"confidence":0.9682617,"punctuated_word":"received,","sentiment":"neutral","sentiment_score":0.0388886034488678},{"word":"like","start":348.5,"end":348.66,"confidence":0.99853516,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.042884863913059235},{"word":"a","start":348.66,"end":348.9,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.07568854093551636},{"word":"router","start":348.9,"end":349.38,"confidence":0.99902344,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.06488090753555298},{"word":"from","start":349.38,"end":349.7,"confidence":0.9951172,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.0682767853140831},{"word":"us","start":349.7,"end":350.2,"confidence":0.9995117,"punctuated_word":"us?","sentiment":"neutral","sentiment_score":0.04032522439956665},{"word":"okay","start":352.685,"end":353.185,"confidence":0.8293457,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.2230552434921265},{"word":"thank","start":353.565,"end":353.965,"confidence":0.97998047,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4237199127674103},{"word":"you","start":353.965,"end":354.465,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.35260069370269775},{"word":"just","start":354.765,"end":355.265,"confidence":0.84814453,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.17779681086540222},{"word":"put","start":355.325,"end":355.64502,"confidence":0.77685547,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.14702746272087097},{"word":"here","start":355.64502,"end":356.14502,"confidence":0.9655762,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.18691352009773257},{"word":"okay","start":358.445,"end":358.945,"confidence":0.99853516,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.08160601556301117},{"word":"so","start":359.48502,"end":359.965,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.05160852149128914},{"word":"prior","start":359.965,"end":360.36502,"confidence":0.9970703,"punctuated_word":"prior","sentiment":"neutral","sentiment_score":0.07992219924926758},{"word":"to","start":360.36502,"end":360.605,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06313261389732361},{"word":"this","start":360.605,"end":360.845,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.05515261739492416},{"word":"date","start":360.845,"end":361.345,"confidence":0.9501953,"punctuated_word":"date,","sentiment":"neutral","sentiment_score":0.0528598427772522},{"word":"the","start":362.845,"end":363.165,"confidence":0.93408203,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06689698994159698},{"word":"amount","start":363.165,"end":363.565,"confidence":1.0,"punctuated_word":"amount","sentiment":"neutral","sentiment_score":0.06965336203575134},{"word":"that","start":363.565,"end":363.805,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.07877412438392639},{"word":"you","start":363.805,"end":364.045,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0735027939081192},{"word":"are","start":364.045,"end":364.36502,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.0631517842411995},{"word":"needing","start":364.36502,"end":364.765,"confidence":1.0,"punctuated_word":"needing","sentiment":"neutral","sentiment_score":0.06815682351589203},{"word":"to","start":364.765,"end":365.005,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05561770498752594},{"word":"pay","start":365.005,"end":365.325,"confidence":1.0,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":0.033098600804805756},{"word":"is","start":365.325,"end":365.64502,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.05902880057692528},{"word":"this","start":365.64502,"end":366.0,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.07203682512044907},{"word":"plus","start":366.8,"end":367.12,"confidence":0.5839844,"punctuated_word":"plus","sentiment":"neutral","sentiment_score":0.0679233968257904},{"word":"bill","start":367.12,"end":367.62,"confidence":1.0,"punctuated_word":"bill","sentiment":"neutral","sentiment_score":0.05554739385843277},{"word":"for","start":367.92,"end":368.24,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.04555715620517731},{"word":"august","start":368.24,"end":368.74,"confidence":1.0,"punctuated_word":"August","sentiment":"neutral","sentiment_score":0.08188016712665558},{"word":"and","start":369.12,"end":369.36,"confidence":0.6245117,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.08330878615379333},{"word":"then","start":369.36,"end":369.86,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.0941634401679039},{"word":"the","start":370.24,"end":370.72,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06895002722740173},{"word":"$132","start":370.72,"end":372.58,"confidence":0.9963379,"punctuated_word":"$132.","sentiment":"neutral","sentiment_score":0.07618354260921478},{"word":"this","start":372.88,"end":373.38,"confidence":0.99902344,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.08106876909732819},{"word":"invoice","start":373.84,"end":374.34,"confidence":0.77001953,"punctuated_word":"invoice,","sentiment":"neutral","sentiment_score":0.07937081158161163},{"word":"separate","start":374.4,"end":374.88,"confidence":0.9770508,"punctuated_word":"separate","sentiment":"neutral","sentiment_score":0.0693964883685112},{"word":"invoice","start":374.88,"end":375.38,"confidence":1.0,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":0.08228228986263275},{"word":"for","start":375.44,"end":375.68,"confidence":0.6225586,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.0992526188492775},{"word":"the","start":375.68,"end":375.92,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07050378620624542},{"word":"cancellation","start":375.92,"end":376.42,"confidence":0.97802734,"punctuated_word":"cancellation","sentiment":"neutral","sentiment_score":-0.04544662684202194},{"word":"fee","start":376.8,"end":377.04,"confidence":0.99902344,"punctuated_word":"fee","sentiment":"neutral","sentiment_score":0.11356519907712936},{"word":"will","start":377.04,"end":377.28,"confidence":0.83740234,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.09956707060337068},{"word":"be","start":377.28,"end":377.44,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.12140503525733948},{"word":"sent","start":377.44,"end":377.92,"confidence":0.9941406,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":0.10290396958589554},{"word":"before","start":377.92,"end":378.32,"confidence":1.0,"punctuated_word":"before","sentiment":"neutral","sentiment_score":0.1066250428557396},{"word":"the","start":378.32,"end":378.48,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08583471179008484},{"word":"fifteenth","start":378.48,"end":378.98,"confidence":0.9510091,"punctuated_word":"fifteenth.","sentiment":"neutral","sentiment_score":0.07463345676660538},{"word":"and","start":379.925,"end":380.16498,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.14658069610595703},{"word":"then","start":380.16498,"end":380.485,"confidence":0.76831055,"punctuated_word":"then,","sentiment":"neutral","sentiment_score":0.1403149962425232},{"word":"it's","start":380.72498,"end":381.04498,"confidence":0.9995117,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.1858285516500473},{"word":"okay","start":381.04498,"end":381.365,"confidence":1.0,"punctuated_word":"okay","sentiment":"neutral","sentiment_score":0.1753547191619873},{"word":"to","start":381.365,"end":381.525,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.21912841498851776},{"word":"process","start":381.525,"end":381.925,"confidence":1.0,"punctuated_word":"process","sentiment":"neutral","sentiment_score":0.22798246145248413},{"word":"it","start":381.925,"end":382.16498,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.20238840579986572},{"word":"as","start":382.16498,"end":382.32498,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.21508455276489255},{"word":"well","start":382.32498,"end":382.72498,"confidence":1.0,"punctuated_word":"well","sentiment":"neutral","sentiment_score":0.21597447991371155},{"word":"using","start":382.72498,"end":383.04498,"confidence":0.9892578,"punctuated_word":"using","sentiment":"neutral","sentiment_score":0.2236805409193039},{"word":"the","start":383.04498,"end":383.525,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.27598896622657776},{"word":"payment","start":383.525,"end":383.925,"confidence":1.0,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.1381813883781433},{"word":"method","start":383.925,"end":384.32498,"confidence":0.9770508,"punctuated_word":"method","sentiment":"neutral","sentiment_score":0.1340366154909134},{"word":"you","start":384.32498,"end":384.485,"confidence":0.9951172,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.20129966735839844},{"word":"have","start":384.485,"end":384.645,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.18979845941066745},{"word":"on","start":384.645,"end":384.88498,"confidence":0.86035156,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.14754430949687958},{"word":"record","start":384.88498,"end":385.38498,"confidence":0.9980469,"punctuated_word":"record","sentiment":"neutral","sentiment_score":0.15302079916000366},{"word":"so","start":385.44498,"end":385.685,"confidence":0.7739258,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.2138255089521408},{"word":"we","start":385.685,"end":385.845,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.2102087438106537},{"word":"can","start":385.845,"end":386.085,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.2178887724876404},{"word":"proceed","start":386.085,"end":386.485,"confidence":1.0,"punctuated_word":"proceed","sentiment":"neutral","sentiment_score":0.25685909390449524},{"word":"accordingly","start":386.485,"end":386.985,"confidence":0.59765625,"punctuated_word":"accordingly","sentiment":"neutral","sentiment_score":0.28788599371910095},{"word":"to","start":387.04498,"end":387.205,"confidence":0.8935547,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.3014852702617645},{"word":"your","start":387.205,"end":387.525,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.2316720485687256},{"word":"request","start":387.525,"end":388.025,"confidence":0.876709,"punctuated_word":"request,","sentiment":"neutral","sentiment_score":0.16983097791671753},{"word":"the","start":388.245,"end":388.485,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.14361703395843506},{"word":"fed","start":388.485,"end":388.72498,"confidence":0.3935547,"punctuated_word":"fed","sentiment":"neutral","sentiment_score":0.1086798906326294},{"word":"date","start":388.72498,"end":389.22498,"confidence":0.9777832,"punctuated_word":"date.","sentiment":"neutral","sentiment_score":0.11986551433801652},{"word":"okay","start":391.205,"end":391.60498,"confidence":0.97558594,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.24331656098365784},{"word":"sure","start":391.60498,"end":391.925,"confidence":0.9980469,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.24558047950267792},{"word":"and","start":391.925,"end":392.085,"confidence":0.99316406,"punctuated_word":"And,","sentiment":"neutral","sentiment_score":0.16234096884727478},{"word":"tammy","start":392.32498,"end":392.82498,"confidence":0.96777344,"punctuated_word":"Tammy,","sentiment":"neutral","sentiment_score":0.14866434037685394},{"word":"please","start":392.88498,"end":393.125,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.11892381310462952},{"word":"give","start":393.125,"end":393.365,"confidence":0.99902344,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.09409059584140778},{"word":"us","start":393.365,"end":393.60498,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.09869280457496644},{"word":"a","start":393.60498,"end":393.76498,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.10815953463315964},{"word":"call","start":393.76498,"end":394.26498,"confidence":0.80249023,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":0.12028968334197998},{"word":"once","start":394.46,"end":394.62,"confidence":0.99902344,"punctuated_word":"Once","sentiment":"neutral","sentiment_score":0.08403415232896805},{"word":"you","start":394.62,"end":394.86002,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08301755785942078},{"word":"got","start":394.86002,"end":395.02002,"confidence":0.8413086,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.08861207962036133},{"word":"the","start":395.02002,"end":395.1,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07077367603778839},{"word":"further","start":395.1,"end":395.6,"confidence":1.0,"punctuated_word":"further","sentiment":"neutral","sentiment_score":0.09823454171419144},{"word":"details","start":395.66,"end":396.16,"confidence":0.9785156,"punctuated_word":"details.","sentiment":"neutral","sentiment_score":0.006701373495161533},{"word":"we're","start":396.22,"end":396.46,"confidence":0.99902344,"punctuated_word":"We're","sentiment":"positive","sentiment_score":0.6912416815757751},{"word":"happy","start":396.46,"end":396.86002,"confidence":1.0,"punctuated_word":"happy","sentiment":"positive","sentiment_score":0.7740188837051392},{"word":"to","start":396.86002,"end":397.18,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.6492941975593567},{"word":"activate","start":397.18,"end":397.68,"confidence":1.0,"punctuated_word":"activate","sentiment":"positive","sentiment_score":0.5858520865440369},{"word":"your","start":397.74,"end":398.14,"confidence":1.0,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.5873639583587646},{"word":"services","start":398.14,"end":398.64,"confidence":0.99902344,"punctuated_word":"services","sentiment":"positive","sentiment_score":0.6014261841773987},{"word":"instead","start":398.7,"end":399.1,"confidence":0.97509766,"punctuated_word":"instead","sentiment":"positive","sentiment_score":0.6342145800590515},{"word":"of","start":399.1,"end":399.26,"confidence":0.99902344,"punctuated_word":"of","sentiment":"positive","sentiment_score":0.66424161195755},{"word":"you","start":399.26,"end":399.5,"confidence":0.9970703,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6937332153320312},{"word":"canceling","start":399.5,"end":400.0,"confidence":0.8964844,"punctuated_word":"canceling","sentiment":"positive","sentiment_score":0.4248063564300537},{"word":"your","start":400.06,"end":400.30002,"confidence":1.0,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.6351168751716614},{"word":"account","start":400.30002,"end":400.62,"confidence":1.0,"punctuated_word":"account","sentiment":"positive","sentiment_score":0.4518558979034424},{"word":"fully","start":400.62,"end":401.12,"confidence":1.0,"punctuated_word":"fully","sentiment":"positive","sentiment_score":0.6801629662513733},{"word":"with","start":401.18,"end":401.42,"confidence":0.9980469,"punctuated_word":"with","sentiment":"positive","sentiment_score":0.7805508375167847},{"word":"airtel","start":401.42,"end":401.9,"confidence":0.8555298,"punctuated_word":"Airtel,","sentiment":"positive","sentiment_score":0.7080504894256592},{"word":"because","start":401.9,"end":402.22,"confidence":0.99121094,"punctuated_word":"because","sentiment":"positive","sentiment_score":0.5463235378265381},{"word":"i'm","start":402.22,"end":402.7,"confidence":0.9423828,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.57669997215271},{"word":"showing","start":402.7,"end":403.1,"confidence":0.94921875,"punctuated_word":"showing","sentiment":"positive","sentiment_score":0.5798589587211609},{"word":"here","start":403.1,"end":403.42,"confidence":0.99316406,"punctuated_word":"here","sentiment":"positive","sentiment_score":0.5719480514526367},{"word":"we","start":403.42,"end":403.58002,"confidence":0.9770508,"punctuated_word":"we","sentiment":"positive","sentiment_score":0.5239890813827515},{"word":"had","start":403.58002,"end":403.82,"confidence":0.9902344,"punctuated_word":"had","sentiment":"positive","sentiment_score":0.4424954652786255},{"word":"you","start":403.82,"end":404.06,"confidence":0.9951172,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.47105708718299866},{"word":"more","start":404.06,"end":404.30002,"confidence":1.0,"punctuated_word":"more","sentiment":"positive","sentiment_score":0.36931949853897095},{"word":"than","start":404.30002,"end":404.54,"confidence":1.0,"punctuated_word":"than","sentiment":"positive","sentiment_score":0.5346537828445435},{"word":"a","start":404.54,"end":404.7,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.5230748653411865},{"word":"year","start":404.7,"end":404.94,"confidence":1.0,"punctuated_word":"year","sentiment":"positive","sentiment_score":0.4964822232723236},{"word":"now","start":404.94,"end":405.44,"confidence":1.0,"punctuated_word":"now.","sentiment":"positive","sentiment_score":0.471784234046936},{"word":"yeah","start":406.86002,"end":407.36002,"confidence":0.99609375,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.3318500220775604},{"word":"thank","start":407.465,"end":407.625,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5482204556465149},{"word":"you","start":407.625,"end":407.745,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.31301411986351013},{"word":"so","start":407.745,"end":407.86502,"confidence":0.9951172,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.5052328705787659},{"word":"much","start":407.86502,"end":408.345,"confidence":0.9970703,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.6357336640357971},{"word":"for","start":408.345,"end":408.58502,"confidence":0.9863281,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6819478869438171},{"word":"your","start":408.58502,"end":409.08502,"confidence":0.99609375,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.6891260743141174},{"word":"time","start":409.30502,"end":409.545,"confidence":0.97802734,"punctuated_word":"time","sentiment":"positive","sentiment_score":0.724970817565918},{"word":"today","start":409.545,"end":409.945,"confidence":0.9916992,"punctuated_word":"today.","sentiment":"positive","sentiment_score":0.6092804670333862},{"word":"just","start":409.945,"end":410.185,"confidence":0.99316406,"punctuated_word":"Just","sentiment":"positive","sentiment_score":0.3417293131351471},{"word":"give","start":410.185,"end":410.42502,"confidence":0.99902344,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.3132694959640503},{"word":"us","start":410.42502,"end":410.58502,"confidence":0.9941406,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.3127138912677765},{"word":"a","start":410.58502,"end":410.665,"confidence":0.9892578,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.310967355966568},{"word":"call","start":410.665,"end":411.065,"confidence":0.93652344,"punctuated_word":"call,","sentiment":"neutral","sentiment_score":0.2785673141479492},{"word":"okay","start":411.065,"end":411.545,"confidence":0.9975586,"punctuated_word":"okay,","sentiment":"neutral","sentiment_score":0.22064945101737976},{"word":"prior","start":411.545,"end":411.945,"confidence":0.99316406,"punctuated_word":"prior","sentiment":"neutral","sentiment_score":0.2546052038669586},{"word":"to","start":411.945,"end":412.105,"confidence":0.97802734,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.25356119871139526},{"word":"that","start":412.105,"end":412.345,"confidence":0.9838867,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.26901522278785706},{"word":"day","start":412.345,"end":412.845,"confidence":0.96606445,"punctuated_word":"day.","sentiment":"neutral","sentiment_score":0.23115232586860657},{"word":"yes","start":418.98502,"end":419.48502,"confidence":0.85961914,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.1641535758972168},{"word":"we","start":419.86502,"end":420.105,"confidence":0.6245117,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.17770569026470184},{"word":"have","start":420.105,"end":420.345,"confidence":0.96777344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.1805981993675232},{"word":"a","start":420.345,"end":420.505,"confidence":0.9658203,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.19549021124839783},{"word":"lot","start":420.505,"end":420.745,"confidence":0.9819336,"punctuated_word":"lot","sentiment":"neutral","sentiment_score":0.206775426864624},{"word":"of","start":420.745,"end":421.14502,"confidence":0.9633789,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.19886960089206696},{"word":"networks","start":421.14502,"end":421.625,"confidence":0.97998047,"punctuated_word":"networks","sentiment":"neutral","sentiment_score":0.18329834938049316},{"word":"that","start":421.625,"end":421.86502,"confidence":0.9633789,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.23594118654727936},{"word":"we","start":421.86502,"end":422.02502,"confidence":0.9506836,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.20813900232315063},{"word":"can","start":422.02502,"end":422.52502,"confidence":0.88427734,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.22204327583312988},{"word":"provide","start":422.58502,"end":423.065,"confidence":0.8520508,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":0.19320015609264377},{"word":"a","start":423.065,"end":423.36,"confidence":0.63720703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.2186753451824188},{"word":"service","start":423.43997,"end":423.75998,"confidence":0.9367676,"punctuated_word":"service.","sentiment":"neutral","sentiment_score":0.19873201847076416},{"word":"so","start":423.75998,"end":424.15997,"confidence":0.9941406,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.1894473284482956},{"word":"supa","start":424.15997,"end":424.56,"confidence":0.8112793,"punctuated_word":"Supa","sentiment":"neutral","sentiment_score":0.17440137267112732},{"word":"network","start":424.56,"end":425.06,"confidence":0.8066406,"punctuated_word":"Network,","sentiment":"neutral","sentiment_score":0.15306119620800018},{"word":"nbn","start":426.24,"end":426.74,"confidence":0.9807129,"punctuated_word":"NBN,","sentiment":"neutral","sentiment_score":0.12985485792160034},{"word":"linham","start":427.52,"end":428.02,"confidence":0.65966797,"punctuated_word":"Linham,","sentiment":"neutral","sentiment_score":0.1408548504114151},{"word":"gigafy","start":428.63998,"end":429.13998,"confidence":0.9205322,"punctuated_word":"Gigafy,","sentiment":"neutral","sentiment_score":0.17480193078517914},{"word":"digitech","start":429.59998,"end":430.09998,"confidence":0.90690106,"punctuated_word":"Digitech,","sentiment":"neutral","sentiment_score":0.1578102707862854},{"word":"opticom","start":430.63998,"end":431.13998,"confidence":0.88549805,"punctuated_word":"Opticom,","sentiment":"neutral","sentiment_score":0.16798251867294312},{"word":"community","start":431.52,"end":432.02,"confidence":0.98095703,"punctuated_word":"Community","sentiment":"neutral","sentiment_score":0.20228861272335052},{"word":"fiber","start":432.08,"end":432.58,"confidence":0.8503418,"punctuated_word":"Fiber.","sentiment":"neutral","sentiment_score":0.16473914682865143},{"word":"those","start":433.12,"end":433.43997,"confidence":1.0,"punctuated_word":"Those","sentiment":"neutral","sentiment_score":0.2585742473602295},{"word":"are","start":433.43997,"end":433.68,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.22821134328842163},{"word":"the","start":433.68,"end":434.18,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.23345138132572177},{"word":"network","start":435.91998,"end":436.4,"confidence":0.9741211,"punctuated_word":"network","sentiment":"neutral","sentiment_score":0.21543161571025848},{"word":"that","start":436.4,"end":436.71997,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.25285032391548157},{"word":"we","start":436.71997,"end":436.87997,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.21502619981765747},{"word":"are","start":436.87997,"end":437.03998,"confidence":0.9980469,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.2815328538417816},{"word":"into","start":437.03998,"end":437.53998,"confidence":0.9885254,"punctuated_word":"into.","sentiment":"neutral","sentiment_score":0.24089959263801575},{"word":"and","start":437.715,"end":437.875,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.2153079658746719},{"word":"then","start":437.875,"end":438.115,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.19834591448307037},{"word":"in","start":438.115,"end":438.195,"confidence":0.9633789,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.1899988353252411},{"word":"case","start":438.195,"end":438.595,"confidence":0.9970703,"punctuated_word":"case,","sentiment":"neutral","sentiment_score":0.1963895857334137},{"word":"tammy","start":438.595,"end":439.095,"confidence":0.8430176,"punctuated_word":"Tammy,","sentiment":"neutral","sentiment_score":0.21789810061454773},{"word":"if","start":439.235,"end":439.555,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.2753905653953552},{"word":"your","start":439.555,"end":440.055,"confidence":0.64746094,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.18921133875846863},{"word":"serve","start":440.595,"end":440.915,"confidence":0.5229492,"punctuated_word":"serve","sentiment":"neutral","sentiment_score":0.1226404681801796},{"word":"address","start":441.315,"end":441.715,"confidence":0.94921875,"punctuated_word":"address","sentiment":"neutral","sentiment_score":0.13776955008506775},{"word":"is","start":441.715,"end":441.955,"confidence":0.9941406,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.2570396959781647},{"word":"serviceable","start":441.955,"end":442.455,"confidence":0.9667969,"punctuated_word":"serviceable","sentiment":"neutral","sentiment_score":0.17566275596618652},{"word":"by","start":442.755,"end":443.255,"confidence":1.0,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.249679371714592},{"word":"nbn","start":443.635,"end":444.135,"confidence":0.93237305,"punctuated_word":"NBN,","sentiment":"neutral","sentiment_score":0.2278666794300079},{"word":"we","start":444.755,"end":444.915,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.32599422335624695},{"word":"can","start":444.915,"end":445.155,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.3217795193195343},{"word":"also","start":445.155,"end":445.635,"confidence":1.0,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.30198195576667786},{"word":"provide","start":445.635,"end":446.115,"confidence":1.0,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":0.25209638476371765},{"word":"you","start":446.115,"end":446.275,"confidence":0.9577637,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.3471048176288605},{"word":"like","start":446.275,"end":446.775,"confidence":0.99853516,"punctuated_word":"like,","sentiment":"positive","sentiment_score":0.4050848186016083},{"word":"a","start":447.07498,"end":447.155,"confidence":0.5107422,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.3471924364566803},{"word":"15%","start":447.155,"end":448.115,"confidence":0.99902344,"punctuated_word":"15%","sentiment":"positive","sentiment_score":0.391221284866333},{"word":"discount","start":448.115,"end":448.595,"confidence":1.0,"punctuated_word":"discount","sentiment":"neutral","sentiment_score":0.2887827157974243},{"word":"for","start":448.595,"end":448.835,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.31389036774635315},{"word":"three","start":448.835,"end":449.07498,"confidence":1.0,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.2705555856227875},{"word":"months","start":449.07498,"end":449.395,"confidence":1.0,"punctuated_word":"months","sentiment":"neutral","sentiment_score":0.3063623309135437},{"word":"to","start":449.395,"end":449.555,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.3143833875656128},{"word":"your","start":449.555,"end":449.79498,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.2682456970214844},{"word":"new","start":449.79498,"end":449.955,"confidence":1.0,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.16757583618164062},{"word":"premises","start":449.955,"end":450.455,"confidence":0.99902344,"punctuated_word":"premises","sentiment":"neutral","sentiment_score":0.20167575776576996},{"word":"once","start":450.675,"end":450.995,"confidence":0.9892578,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.28861165046691895},{"word":"we","start":450.995,"end":451.495,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.2211347371339798},{"word":"activate","start":451.555,"end":452.055,"confidence":0.7319336,"punctuated_word":"activate","sentiment":"neutral","sentiment_score":0.1685081124305725},{"word":"your","start":452.195,"end":452.51498,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.2075757682323456},{"word":"service","start":452.51498,"end":452.915,"confidence":0.99902344,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.15583443641662598},{"word":"there","start":452.915,"end":453.415,"confidence":0.9980469,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":0.2014026641845703},{"word":"mhmm","start":460.36002,"end":460.86002,"confidence":0.94921875,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.008457483723759651},{"word":"mm-mm","start":462.76,"end":463.26,"confidence":0.9169922,"punctuated_word":"Mm-mm.","sentiment":"neutral","sentiment_score":0.022687658667564392},{"word":"yeah","start":464.36002,"end":464.76,"confidence":0.9975586,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05239024758338928},{"word":"for","start":464.76,"end":465.0,"confidence":1.0,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.05204380676150322},{"word":"example","start":465.0,"end":465.5,"confidence":0.9946289,"punctuated_word":"example,","sentiment":"neutral","sentiment_score":0.07219768315553665},{"word":"currently","start":466.68002,"end":467.18002,"confidence":0.8798828,"punctuated_word":"currently,","sentiment":"neutral","sentiment_score":0.08884988725185394},{"word":"you","start":467.32,"end":467.56,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.09253360331058502},{"word":"are","start":467.56,"end":468.04,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.08504112809896469},{"word":"supa","start":468.04,"end":468.44,"confidence":0.9458008,"punctuated_word":"Supa","sentiment":"neutral","sentiment_score":0.1034930944442749},{"word":"network","start":468.44,"end":468.94,"confidence":0.5690918,"punctuated_word":"Network.","sentiment":"neutral","sentiment_score":0.08090837299823761},{"word":"and","start":469.44498,"end":469.60498,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.09209844470024107},{"word":"then","start":469.60498,"end":469.845,"confidence":0.9980469,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.11820272356271744},{"word":"in","start":469.845,"end":470.085,"confidence":0.9790039,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.1195489913225174},{"word":"case","start":470.085,"end":470.565,"confidence":1.0,"punctuated_word":"case","sentiment":"neutral","sentiment_score":0.1324563026428223},{"word":"your","start":470.565,"end":471.065,"confidence":0.8774414,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.1103188693523407},{"word":"new","start":471.685,"end":472.005,"confidence":0.8989258,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.09473392367362976},{"word":"address","start":472.005,"end":472.485,"confidence":1.0,"punctuated_word":"address","sentiment":"neutral","sentiment_score":0.07088198512792587},{"word":"will","start":472.485,"end":472.985,"confidence":0.99902344,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.09688526391983032},{"word":"be","start":473.44498,"end":473.525,"confidence":0.9970703,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.10533776134252548},{"word":"nbn","start":473.525,"end":474.025,"confidence":0.7578125,"punctuated_word":"NBN,","sentiment":"neutral","sentiment_score":0.11590337753295898},{"word":"we","start":474.645,"end":474.805,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.17243856191635132},{"word":"can","start":474.805,"end":475.04498,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.1783190816640854},{"word":"go","start":475.04498,"end":475.285,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.17798081040382385},{"word":"ahead","start":475.285,"end":475.60498,"confidence":1.0,"punctuated_word":"ahead","sentiment":"neutral","sentiment_score":0.19696088135242465},{"word":"and","start":475.60498,"end":475.845,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.14349696040153503},{"word":"activate","start":475.845,"end":476.32498,"confidence":1.0,"punctuated_word":"activate","sentiment":"neutral","sentiment_score":0.11988979578018188},{"word":"your","start":476.32498,"end":476.565,"confidence":0.9970703,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.15874266624450684},{"word":"service","start":476.565,"end":477.04498,"confidence":0.751709,"punctuated_word":"service,","sentiment":"neutral","sentiment_score":0.14903490245342255},{"word":"and","start":477.04498,"end":477.285,"confidence":0.9970703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.1415136158466339},{"word":"we","start":477.285,"end":477.44498,"confidence":0.9980469,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.14065752923488617},{"word":"do","start":477.44498,"end":477.76498,"confidence":0.99609375,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.11744843423366548},{"word":"have","start":477.76498,"end":478.26498,"confidence":0.99609375,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.1018596887588501},{"word":"plans","start":479.04498,"end":479.525,"confidence":0.9838867,"punctuated_word":"plans","sentiment":"neutral","sentiment_score":0.08559755235910416},{"word":"there","start":479.525,"end":479.845,"confidence":0.96484375,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":0.05743170529603958},{"word":"if","start":479.845,"end":480.245,"confidence":0.9970703,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.07015281915664673},{"word":"you","start":480.245,"end":480.485,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07029341906309128},{"word":"would","start":480.485,"end":480.805,"confidence":0.99316406,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.07134416699409485},{"word":"like","start":480.805,"end":481.285,"confidence":0.9902344,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.05882888659834862},{"word":"the","start":481.285,"end":481.525,"confidence":0.98535156,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07416068017482758},{"word":"same","start":481.525,"end":481.76498,"confidence":0.9951172,"punctuated_word":"same","sentiment":"neutral","sentiment_score":0.05940614640712738},{"word":"price","start":481.76498,"end":482.005,"confidence":0.9873047,"punctuated_word":"price","sentiment":"neutral","sentiment_score":0.053208913654088974},{"word":"let","start":482.245,"end":482.565,"confidence":0.99316406,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.051145654171705246},{"word":"me","start":482.565,"end":482.94,"confidence":0.99316406,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.04891284182667732},{"word":"check","start":483.02,"end":483.26,"confidence":0.9970703,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.04400581121444702},{"word":"here","start":483.26,"end":483.42,"confidence":0.8479004,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.03918800503015518},{"word":"because","start":483.42,"end":483.9,"confidence":0.9863281,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":0.033556122332811356},{"word":"currently","start":483.9,"end":484.4,"confidence":0.69018555,"punctuated_word":"currently,","sentiment":"neutral","sentiment_score":0.02794431895017624},{"word":"your","start":484.7,"end":485.1,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.028503544628620148},{"word":"subscription","start":485.1,"end":485.6,"confidence":1.0,"punctuated_word":"subscription","sentiment":"neutral","sentiment_score":0.027344048023223877},{"word":"is","start":485.9,"end":486.14,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.023924097418785095},{"word":"$79.95","start":486.14,"end":488.4,"confidence":0.9909668,"punctuated_word":"$79.95.","sentiment":"neutral","sentiment_score":0.029343046247959137},{"word":"so","start":489.02,"end":489.42,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0903826430439949},{"word":"we","start":489.42,"end":489.74,"confidence":0.9980469,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.09466584771871568},{"word":"have","start":489.74,"end":490.24,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.08849084377288818},{"word":"the","start":490.46,"end":490.62,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.11914750933647156},{"word":"same","start":490.62,"end":491.12,"confidence":1.0,"punctuated_word":"same","sentiment":"neutral","sentiment_score":0.11318352818489076},{"word":"price","start":491.5,"end":492.0,"confidence":0.7285156,"punctuated_word":"price","sentiment":"neutral","sentiment_score":0.0991104245185852},{"word":"under","start":492.06,"end":492.54,"confidence":1.0,"punctuated_word":"under","sentiment":"neutral","sentiment_score":0.12688729166984558},{"word":"nbn","start":492.54,"end":493.04,"confidence":0.86035156,"punctuated_word":"NBN,","sentiment":"neutral","sentiment_score":0.10506998002529144},{"word":"and","start":493.34,"end":493.58002,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.14144335687160492},{"word":"it's","start":493.58002,"end":494.06,"confidence":0.9995117,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.13698232173919678},{"word":"also","start":494.06,"end":494.56,"confidence":0.9980469,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.12584488093852997},{"word":"50","start":494.78,"end":495.28,"confidence":1.0,"punctuated_word":"50","sentiment":"neutral","sentiment_score":0.1315886229276657},{"word":"m","start":495.42,"end":495.5,"confidence":0.63378906,"punctuated_word":"m","sentiment":"neutral","sentiment_score":0.13311444222927094},{"word":"mbps","start":495.66,"end":496.16,"confidence":0.8102214,"punctuated_word":"MBPS.","sentiment":"neutral","sentiment_score":0.10363852232694626},{"word":"it's","start":496.545,"end":497.045,"confidence":0.9812012,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.10323210060596466},{"word":"also","start":497.505,"end":498.005,"confidence":0.99902344,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.09541231393814088},{"word":"standard","start":498.30502,"end":498.80502,"confidence":0.99902344,"punctuated_word":"standard.","sentiment":"neutral","sentiment_score":0.11532140523195268},{"word":"sure","start":505.98502,"end":506.30502,"confidence":0.8535156,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.17995432019233704},{"word":"please","start":506.30502,"end":506.625,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.1668509840965271},{"word":"give","start":506.625,"end":506.86502,"confidence":0.9980469,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.14351585507392883},{"word":"us","start":506.86502,"end":507.105,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.1530679613351822},{"word":"a","start":507.105,"end":507.185,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.14958706498146057},{"word":"call","start":507.185,"end":507.58502,"confidence":0.99902344,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.1247621476650238},{"word":"before","start":507.58502,"end":508.08502,"confidence":1.0,"punctuated_word":"before","sentiment":"neutral","sentiment_score":0.13045090436935425},{"word":"september","start":508.30502,"end":508.83502,"confidence":0.92041016,"punctuated_word":"September","sentiment":"neutral","sentiment_score":0.1007068008184433},{"word":"15","start":508.83502,"end":509.36502,"confidence":0.92041016,"punctuated_word":"15","sentiment":"neutral","sentiment_score":0.12918227910995483},{"word":"so","start":509.42502,"end":509.665,"confidence":0.86621094,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.16329661011695862},{"word":"we","start":509.665,"end":509.825,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.16935308277606964},{"word":"can","start":509.825,"end":510.065,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.19463223218917847},{"word":"also","start":510.065,"end":510.545,"confidence":1.0,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.1720113754272461},{"word":"arrange","start":510.545,"end":511.045,"confidence":1.0,"punctuated_word":"arrange","sentiment":"neutral","sentiment_score":0.15703773498535156},{"word":"the","start":511.61002,"end":511.77002,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.14788836240768433},{"word":"transfer","start":511.77002,"end":512.27,"confidence":0.99902344,"punctuated_word":"transfer","sentiment":"neutral","sentiment_score":0.17550987005233765},{"word":"to","start":512.49,"end":512.73,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1934412568807602},{"word":"your","start":512.73,"end":513.23,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.19842647016048431},{"word":"new","start":513.29004,"end":513.53,"confidence":0.9941406,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.14408573508262634},{"word":"premises","start":513.53,"end":514.03,"confidence":0.99902344,"punctuated_word":"premises.","sentiment":"neutral","sentiment_score":0.1162434220314026},{"word":"alright","start":514.25,"end":514.75,"confidence":0.99853516,"punctuated_word":"Alright?","sentiment":"neutral","sentiment_score":0.11768843233585358},{"word":"alright","start":516.41003,"end":516.91003,"confidence":0.99316406,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.12276296317577362},{"word":"and","start":517.29004,"end":517.61,"confidence":0.9970703,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.11745073646306992},{"word":"so","start":517.61,"end":517.85004,"confidence":0.9472656,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.12050873041152954},{"word":"for","start":517.85004,"end":518.09,"confidence":0.9248047,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.12258724868297576},{"word":"the","start":518.09,"end":518.17,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.10524053871631622},{"word":"meantime","start":518.17,"end":518.65,"confidence":0.99365234,"punctuated_word":"meantime,","sentiment":"neutral","sentiment_score":0.12285301089286804},{"word":"i","start":518.65,"end":518.81,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.14391964673995972},{"word":"will","start":518.81,"end":519.05,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.128666952252388},{"word":"take","start":519.05,"end":519.21,"confidence":1.0,"punctuated_word":"take","sentiment":"neutral","sentiment_score":0.13918527960777283},{"word":"note","start":519.21,"end":519.45,"confidence":1.0,"punctuated_word":"note","sentiment":"neutral","sentiment_score":0.11032068729400636},{"word":"of","start":519.45,"end":519.61,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.14206676185131073},{"word":"this","start":519.61,"end":519.85004,"confidence":0.9892578,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.1362008899450302},{"word":"everything","start":519.85004,"end":520.25,"confidence":0.4230957,"punctuated_word":"everything","sentiment":"neutral","sentiment_score":0.1886158287525177},{"word":"then","start":520.25,"end":520.49,"confidence":0.5739746,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":0.16933155059814453},{"word":"we'll","start":520.49,"end":520.99,"confidence":0.8479004,"punctuated_word":"We'll","sentiment":"neutral","sentiment_score":0.14676569402217865},{"word":"we'll","start":521.13,"end":521.37,"confidence":0.982666,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":0.13873887062072754},{"word":"talk","start":521.37,"end":521.61,"confidence":0.99609375,"punctuated_word":"talk","sentiment":"neutral","sentiment_score":0.13992317020893097},{"word":"soon","start":521.61,"end":522.11,"confidence":0.9941406,"punctuated_word":"soon.","sentiment":"neutral","sentiment_score":0.13250575959682465},{"word":"we'll","start":522.6989,"end":522.85895,"confidence":0.9892578,"punctuated_word":"We'll","sentiment":"neutral","sentiment_score":0.09270580112934113},{"word":"wait","start":522.85895,"end":522.9389,"confidence":1.0,"punctuated_word":"wait","sentiment":"neutral","sentiment_score":0.24384142458438873},{"word":"for","start":522.9389,"end":523.1789,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.12801328301429749},{"word":"your","start":523.1789,"end":523.4989,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.3305112421512604},{"word":"call","start":523.4989,"end":523.9989,"confidence":1.0,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":0.25821441411972046},{"word":"alright","start":525.2589,"end":525.65894,"confidence":0.7163086,"punctuated_word":"Alright.","sentiment":"positive","sentiment_score":0.6429014205932617},{"word":"thank","start":525.65894,"end":525.8189,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.8347885608673096},{"word":"you","start":525.8189,"end":526.0589,"confidence":0.9970703,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.8462323546409607},{"word":"tammy","start":526.0589,"end":526.53894,"confidence":0.9313965,"punctuated_word":"Tammy.","sentiment":"positive","sentiment_score":0.7981879711151123},{"word":"have","start":526.53894,"end":526.6989,"confidence":1.0,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.7797706723213196},{"word":"a","start":526.6989,"end":526.77893,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.8323140740394592},{"word":"good","start":526.77893,"end":527.0189,"confidence":1.0,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.7817206382751465},{"word":"one","start":527.0189,"end":527.5189,"confidence":1.0,"punctuated_word":"one.","sentiment":"positive","sentiment_score":0.7090520262718201},{"word":"bye","start":528.77893,"end":528.9389,"confidence":0.8647461,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.1354137361049652},{"word":"bye","start":528.9389,"end":529.4389,"confidence":0.9975586,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":-0.0890270546078682}],"paragraphs":{"transcript":"\nHi. Good afternoon. This is Airtel accounts. How may I help you today? Oh, thank you so much for your call.\n\nLet me just go ahead and pull out your account here. May I have your full name, please? Thank you. Nice to have you on the line, Tammy. And your birthday, please?\n\nThank you. Just give me a moment. Let me just check our records. Okay? Because this is one of our security measure.\n\nBear with me. Sorry, Tammy. I've tried to go over to your account details. It seems like when you sign up, you haven't provided your date of birth. You provided here your identification or an ID number.\n\nCould could you verify that details, please? Yeah. It usually, our customers are providing their driver's license number or Medicare number Two 535. Okay. I understand that you are not confident in providing that.\n\nHow about your email address registered to your account? Mhmm. Yeah. Go ahead, please verify. Thank you for that.\n\nSo, Tammy, I'm showing on here that you are under a twenty four month contract. So, technically, if you are canceling a service, our cancellation policy is providing a thirty days notice and then a cancellation fee of $132. But if you would we can go ahead and let you bring your contract to where you are moving in so we can just activate the service there. Would you mind providing your new address, and when are you moving out to this premises that you currently have the service? Yes.\n\nYou do. I'm showing here we've have you since January 2025, and your contract is twenty four month contract. So it will end by January first of next year. '15. Okay.\n\nOkay. So so if yes. Yes. So, technically, just for security, we can just go ahead and let this fifteen any specific time this day for your service to be canceled? Anytime.\n\nOkay. And then in case you've already got further details about your new premises, please give us a call prior to this date. In that way, we can check if we can provide you the services there. In that way, you can bring the contract and you could avoid the cancellation fee. Okay.\n\nSo here let me just put here. One moment. I'm so and have you received, like, a router from us? Okay. Thank you.\n\nJust put here. Okay. So prior to this date, the amount that you are needing to pay is this plus bill for August and then the $132. This invoice, separate invoice for the cancellation fee will be sent before the fifteenth. And then, it's okay to process it as well using the payment method you have on record so we can proceed accordingly to your request, the fed date.\n\nOkay. Sure. And, Tammy, please give us a call. Once you got the further details. We're happy to activate your services instead of you canceling your account fully with Airtel, because I'm showing here we had you more than a year now.\n\nYeah. Thank you so much for your time today. Just give us a call, okay, prior to that day. Yes. We have a lot of networks that we can provide a service.\n\nSo Supa Network, NBN, Linham, Gigafy, Digitech, Opticom, Community Fiber. Those are the network that we are into. And then in case, Tammy, if your serve address is serviceable by NBN, we can also provide you, like, a 15% discount for three months to your new premises once we activate your service there. Mhmm. Mm-mm.\n\nYeah. For example, currently, you are Supa Network. And then in case your new address will be NBN, we can go ahead and activate your service, and we do have plans there. If you would like the same price let me check here. Because currently, your subscription is $79.95.\n\nSo we have the same price under NBN, and it's also 50 m MBPS. It's also standard. Sure. Please give us a call before September 15 so we can also arrange the transfer to your new premises. Alright?\n\nAlright. And so for the meantime, I will take note of this everything then. We'll we'll talk soon. We'll wait for your call. Alright.\n\nThank you, Tammy. Have a good one. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.12,"end":1.4399999,"sentiment":"neutral","sentiment_score":0.2518013119697571},{"text":"Good afternoon.","start":1.4399999,"end":2.08,"sentiment":"positive","sentiment_score":0.4034615606069565},{"text":"This is Airtel accounts.","start":2.08,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.3111179545521736},{"text":"How may I help you today?","start":3.4399998,"end":4.66,"sentiment":"positive","sentiment_score":0.359634002049764},{"text":"Oh, thank you so much for your call.","start":11.84,"end":13.5199995,"sentiment":"positive","sentiment_score":0.5336851552128792}],"sentiment":"positive","sentiment_score":0.41573721454257057,"num_words":21,"start":1.12,"end":13.5199995},{"sentences":[{"text":"Let me just go ahead and pull out your account here.","start":13.5199995,"end":16.455,"sentiment":"neutral","sentiment_score":0.2354576506397941},{"text":"May I have your full name, please?","start":16.455,"end":18.635,"sentiment":"neutral","sentiment_score":0.11193223084722247},{"text":"Thank you.","start":24.455,"end":25.095001,"sentiment":"positive","sentiment_score":0.42884036898612976},{"text":"Nice to have you on the line, Tammy.","start":25.095001,"end":26.855,"sentiment":"positive","sentiment_score":0.5821750424802303},{"text":"And your birthday, please?","start":26.855,"end":28.74,"sentiment":"neutral","sentiment_score":0.20705926045775414}],"sentiment":"neutral","sentiment_score":0.3036524341441691,"num_words":32,"start":13.5199995,"end":28.74},{"sentences":[{"text":"Thank you.","start":37.059998,"end":37.62,"sentiment":"positive","sentiment_score":0.34697210788726807},{"text":"Just give me a moment.","start":37.62,"end":38.66,"sentiment":"neutral","sentiment_score":0.1923724740743637},{"text":"Let me just check our records.","start":38.66,"end":40.82,"sentiment":"neutral","sentiment_score":0.0822060505549113},{"text":"Okay?","start":40.82,"end":41.14,"sentiment":"neutral","sentiment_score":0.06569698452949524},{"text":"Because this is one of our security measure.","start":41.14,"end":43.48,"sentiment":"neutral","sentiment_score":0.022050295025110245}],"sentiment":"neutral","sentiment_score":0.10868828337300908,"num_words":22,"start":37.059998,"end":43.48},{"sentences":[{"text":"Bear with me.","start":43.78,"end":44.68,"sentiment":"neutral","sentiment_score":0.0341700812180837},{"text":"Sorry, Tammy.","start":154.85,"end":155.83,"sentiment":"neutral","sentiment_score":-0.184113048017025},{"text":"I've tried to go over to your account details.","start":156.415,"end":159.235,"sentiment":"neutral","sentiment_score":-0.13838815523518455},{"text":"It seems like when you sign up, you haven't provided your date of birth.","start":159.455,"end":162.915,"sentiment":"neutral","sentiment_score":-0.16031614052397863},{"text":"You provided here your identification or an ID number.","start":163.055,"end":166.995,"sentiment":"neutral","sentiment_score":-0.08829435664746496}],"sentiment":"neutral","sentiment_score":-0.12298066017998231,"num_words":37,"start":43.78,"end":166.995},{"sentences":[{"text":"Could could you verify that details, please?","start":167.455,"end":170.19499,"sentiment":"neutral","sentiment_score":-0.06629918356026922},{"text":"Yeah.","start":174.9,"end":175.22,"sentiment":"neutral","sentiment_score":-0.019396252930164337},{"text":"It usually, our customers are providing their driver's license number or Medicare number Two 535.","start":175.22,"end":190.215,"sentiment":"neutral","sentiment_score":-0.040061212082703905},{"text":"Okay.","start":195.73,"end":196.23,"sentiment":"neutral","sentiment_score":-0.04490571469068527},{"text":"I understand that you are not confident in providing that.","start":196.37,"end":199.73,"sentiment":"neutral","sentiment_score":-0.26209891140460967}],"sentiment":"neutral","sentiment_score":-0.11030304552439381,"num_words":34,"start":167.455,"end":199.73},{"sentences":[{"text":"How about your email address registered to your account?","start":199.73,"end":202.87,"sentiment":"neutral","sentiment_score":-0.10705294294489755},{"text":"Mhmm.","start":204.53,"end":205.03,"sentiment":"neutral","sentiment_score":-0.044821202754974365},{"text":"Yeah.","start":206.69,"end":207.01,"sentiment":"neutral","sentiment_score":-0.02655820734798908},{"text":"Go ahead, please verify.","start":207.01,"end":208.23,"sentiment":"neutral","sentiment_score":-0.03556634206324816},{"text":"Thank you for that.","start":212.175,"end":213.055,"sentiment":"neutral","sentiment_score":0.24606313928961754}],"sentiment":"neutral","sentiment_score":-0.01015098461587178,"num_words":19,"start":199.73,"end":213.055},{"sentences":[{"text":"So, Tammy, I'm showing on here that you are under a twenty four month contract.","start":213.055,"end":220.11499,"sentiment":"neutral","sentiment_score":0.010489155476291975},{"text":"So, technically, if you are canceling a service, our cancellation policy is providing a thirty days notice and then a cancellation fee of $132.","start":220.175,"end":231.86,"sentiment":"neutral","sentiment_score":-0.1335614367077748},{"text":"But if you would we can go ahead and let you bring your contract to where you are moving in so we can just activate the service there.","start":231.92,"end":241.18501,"sentiment":"neutral","sentiment_score":0.025048335348921164},{"text":"Would you mind providing your new address, and when are you moving out to this premises that you currently have the service?","start":241.40501,"end":247.82501,"sentiment":"neutral","sentiment_score":-0.049203443425622856},{"text":"Yes.","start":253.37,"end":253.69,"sentiment":"neutral","sentiment_score":0.016277585178613663}],"sentiment":"neutral","sentiment_score":-0.03792202143619458,"num_words":90,"start":213.055,"end":253.69},{"sentences":[{"text":"You do.","start":253.69,"end":254.25,"sentiment":"neutral","sentiment_score":0.06535083055496216},{"text":"I'm showing here we've have you since January 2025, and your contract is twenty four month contract.","start":254.25,"end":263.87,"sentiment":"neutral","sentiment_score":0.03985910314847441},{"text":"So it will end by January first of next year.","start":264.41,"end":269.58502,"sentiment":"neutral","sentiment_score":0.003075812757015228},{"text":"'15.","start":280.41,"end":280.91,"sentiment":"neutral","sentiment_score":-0.14993304014205933},{"text":"Okay.","start":281.05002,"end":281.55002,"sentiment":"neutral","sentiment_score":-0.21790941059589383}],"sentiment":"neutral","sentiment_score":0.015200712627941562,"num_words":31,"start":253.69,"end":281.55002},{"sentences":[{"text":"Okay.","start":295.065,"end":295.565,"sentiment":"neutral","sentiment_score":-0.053839050233364105},{"text":"So so if yes.","start":296.58502,"end":300.905,"sentiment":"neutral","sentiment_score":0.04695071466267109},{"text":"Yes.","start":300.905,"end":301.225,"sentiment":"neutral","sentiment_score":0.08285863697528839},{"text":"So, technically, just for security, we can just go ahead and let this fifteen any specific time this day for your service to be canceled?","start":301.225,"end":315.91,"sentiment":"neutral","sentiment_score":0.03458384186029434},{"text":"Anytime.","start":318.05,"end":318.55,"sentiment":"neutral","sentiment_score":0.013173755258321762}],"sentiment":"neutral","sentiment_score":0.03420600772369653,"num_words":32,"start":295.065,"end":318.55},{"sentences":[{"text":"Okay.","start":319.16998,"end":319.66998,"sentiment":"neutral","sentiment_score":0.07209034264087677},{"text":"And then in case you've already got further details about your new premises, please give us a call prior to this date.","start":320.29,"end":328.925,"sentiment":"neutral","sentiment_score":0.046568527817726135},{"text":"In that way, we can check if we can provide you the services there.","start":328.925,"end":332.60498,"sentiment":"neutral","sentiment_score":0.12061202260000366},{"text":"In that way, you can bring the contract and you could avoid the cancellation fee.","start":332.60498,"end":337.4,"sentiment":"neutral","sentiment_score":0.07449539601802826},{"text":"Okay.","start":339.86002,"end":340.36002,"sentiment":"neutral","sentiment_score":0.07360062003135681}],"sentiment":"neutral","sentiment_score":0.07502260059118271,"num_words":53,"start":319.16998,"end":340.36002},{"sentences":[{"text":"So here let me just put here.","start":341.38,"end":344.84,"sentiment":"neutral","sentiment_score":0.06773723874773298},{"text":"One moment.","start":345.86002,"end":346.58002,"sentiment":"neutral","sentiment_score":0.04263325780630112},{"text":"I'm so and have you received, like, a router from us?","start":346.58002,"end":350.2,"sentiment":"neutral","sentiment_score":0.042122807523066345},{"text":"Okay.","start":352.685,"end":353.185,"sentiment":"neutral","sentiment_score":0.2230552434921265},{"text":"Thank you.","start":353.565,"end":354.465,"sentiment":"positive","sentiment_score":0.388160303235054}],"sentiment":"neutral","sentiment_score":0.08791973563316076,"num_words":23,"start":341.38,"end":354.465},{"sentences":[{"text":"Just put here.","start":354.765,"end":356.14502,"sentiment":"neutral","sentiment_score":0.17057926456133524},{"text":"Okay.","start":358.445,"end":358.945,"sentiment":"neutral","sentiment_score":0.08160601556301117},{"text":"So prior to this date, the amount that you are needing to pay is this plus bill for August and then the $132.","start":359.48502,"end":372.58,"sentiment":"neutral","sentiment_score":0.065917718021766},{"text":"This invoice, separate invoice for the cancellation fee will be sent before the fifteenth.","start":372.88,"end":378.98,"sentiment":"neutral","sentiment_score":0.08149733021855354},{"text":"And then, it's okay to process it as well using the payment method you have on record so we can proceed accordingly to your request, the fed date.","start":379.925,"end":389.22498,"sentiment":"neutral","sentiment_score":0.19478595975254262}],"sentiment":"neutral","sentiment_score":0.12615102637505185,"num_words":69,"start":354.765,"end":389.22498},{"sentences":[{"text":"Okay.","start":391.205,"end":391.60498,"sentiment":"neutral","sentiment_score":0.24331656098365784},{"text":"Sure.","start":391.60498,"end":391.925,"sentiment":"neutral","sentiment_score":0.24558047950267792},{"text":"And, Tammy, please give us a call.","start":391.925,"end":394.26498,"sentiment":"neutral","sentiment_score":0.1215945343886103},{"text":"Once you got the further details.","start":394.46,"end":396.16,"sentiment":"neutral","sentiment_score":0.07189556350931525},{"text":"We're happy to activate your services instead of you canceling your account fully with Airtel, because I'm showing here we had you more than a year now.","start":396.22,"end":405.44,"sentiment":"positive","sentiment_score":0.58035616962998}],"sentiment":"positive","sentiment_score":0.41526306529218954,"num_words":42,"start":391.205,"end":405.44},{"sentences":[{"text":"Yeah.","start":406.86002,"end":407.36002,"sentiment":"neutral","sentiment_score":0.3318500220775604},{"text":"Thank you so much for your time today.","start":407.465,"end":409.945,"sentiment":"positive","sentiment_score":0.5884407944977283},{"text":"Just give us a call, okay, prior to that day.","start":409.945,"end":412.845,"sentiment":"neutral","sentiment_score":0.2786230772733688},{"text":"Yes.","start":418.98502,"end":419.48502,"sentiment":"neutral","sentiment_score":0.1641535758972168},{"text":"We have a lot of networks that we can provide a service.","start":419.86502,"end":423.75998,"sentiment":"neutral","sentiment_score":0.20162237187226614}],"sentiment":"neutral","sentiment_score":0.32528841216117144,"num_words":32,"start":406.86002,"end":423.75998},{"sentences":[{"text":"So Supa Network, NBN, Linham, Gigafy, Digitech, Opticom, Community Fiber.","start":423.75998,"end":432.58,"sentiment":"neutral","sentiment_score":0.1655242085456848},{"text":"Those are the network that we are into.","start":433.12,"end":437.53998,"sentiment":"neutral","sentiment_score":0.24074719473719597},{"text":"And then in case, Tammy, if your serve address is serviceable by NBN, we can also provide you, like, a 15% discount for three months to your new premises once we activate your service there.","start":437.715,"end":453.415,"sentiment":"neutral","sentiment_score":0.24914843759366445},{"text":"Mhmm.","start":460.36002,"end":460.86002,"sentiment":"neutral","sentiment_score":-0.008457483723759651},{"text":"Mm-mm.","start":462.76,"end":463.26,"sentiment":"neutral","sentiment_score":0.022687658667564392}],"sentiment":"neutral","sentiment_score":0.2239208206195723,"num_words":55,"start":423.75998,"end":463.26},{"sentences":[{"text":"Yeah.","start":464.36002,"end":464.76,"sentiment":"neutral","sentiment_score":0.05239024758338928},{"text":"For example, currently, you are Supa Network.","start":464.76,"end":468.94,"sentiment":"neutral","sentiment_score":0.08215251086013657},{"text":"And then in case your new address will be NBN, we can go ahead and activate your service, and we do have plans there.","start":469.44498,"end":479.845,"sentiment":"neutral","sentiment_score":0.12490582621345918},{"text":"If you would like the same price let me check here.","start":479.845,"end":483.42,"sentiment":"neutral","sentiment_score":0.05824066766283729},{"text":"Because currently, your subscription is $79.95.","start":483.42,"end":488.4,"sentiment":"neutral","sentiment_score":0.028435862933595974}],"sentiment":"neutral","sentiment_score":0.09054000356367656,"num_words":49,"start":464.36002,"end":488.4},{"sentences":[{"text":"So we have the same price under NBN, and it's also 50 m MBPS.","start":489.02,"end":496.16,"sentiment":"neutral","sentiment_score":0.114967872521707},{"text":"It's also standard.","start":496.545,"end":498.80502,"sentiment":"neutral","sentiment_score":0.10465527325868607},{"text":"Sure.","start":505.98502,"end":506.30502,"sentiment":"neutral","sentiment_score":0.17995432019233704},{"text":"Please give us a call before September 15 so we can also arrange the transfer to your new premises.","start":506.30502,"end":514.03,"sentiment":"neutral","sentiment_score":0.15421316576631447},{"text":"Alright?","start":514.25,"end":514.75,"sentiment":"neutral","sentiment_score":0.11768843233585358}],"sentiment":"neutral","sentiment_score":0.1355581299254769,"num_words":38,"start":489.02,"end":514.75},{"sentences":[{"text":"Alright.","start":516.41003,"end":516.91003,"sentiment":"neutral","sentiment_score":0.12276296317577362},{"text":"And so for the meantime, I will take note of this everything then.","start":517.29004,"end":520.49,"sentiment":"neutral","sentiment_score":0.13438060478522226},{"text":"We'll we'll talk soon.","start":520.49,"end":522.11,"sentiment":"neutral","sentiment_score":0.13948337361216545},{"text":"We'll wait for your call.","start":522.6989,"end":523.9989,"sentiment":"neutral","sentiment_score":0.21065723299980163},{"text":"Alright.","start":525.2589,"end":525.65894,"sentiment":"positive","sentiment_score":0.6429014205932617}],"sentiment":"neutral","sentiment_score":0.17182632939269146,"num_words":24,"start":516.41003,"end":525.65894},{"sentences":[{"text":"Thank you, Tammy.","start":525.65894,"end":526.53894,"sentiment":"positive","sentiment_score":0.8264029622077942},{"text":"Have a good one.","start":526.53894,"end":527.5189,"sentiment":"positive","sentiment_score":0.7757143527269363},{"text":"Bye bye.","start":528.77893,"end":529.4389,"sentiment":"neutral","sentiment_score":0.023193340748548508}],"sentiment":"positive","sentiment_score":0.6253836643364694,"num_words":9,"start":525.65894,"end":529.4389}]}}]},{"alternatives":[{"transcript":"Hi. I wanted to give notice to terminate my services as I'm moving out. Tammy Louie. So it's t a, m m, y. 02/21/1993. No. How would I find the ID number? My account number is 535, if that helps. Yeah. Tammy.luis@hotmail. Com. Sorry. I I don't believe I'm on a contract. Interesting. Okay. No. I'll need to cancel it from the September 15. I'm not sure what the connection will be like at the new premise, so I can't provide any details on that at at the moment, but I just wanted to give as much notice as possible. I believe that's twenty one twenty one days notice. Anytime. Okay. No worries. I've brought my own. Okay. Yep. That's fine. Yep. No worries. I'll okay. No worries. Just wanted to check as well. You guys have MBN capabilities as well just in case? Okay. So if I need to change the plan to accommodate the new property, that's that's that's okay? Like, I can change the existing plan? Yes. Yep. Okay. Okay. No worries. Yeah. I'll definitely give you a call once I have more information. Okay. No worries. Okay. Thank you so much. You too. Bye.","confidence":0.9970703,"words":[{"word":"hi","start":5.2799997,"end":5.6,"confidence":0.9975586,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":-0.0923299640417099},{"word":"i","start":5.6,"end":5.7599998,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.186112716794014},{"word":"wanted","start":5.7599998,"end":6.24,"confidence":1.0,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":-0.1662735491991043},{"word":"to","start":6.24,"end":6.72,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1299775093793869},{"word":"give","start":6.72,"end":6.96,"confidence":0.9941406,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.14360249042510986},{"word":"notice","start":6.96,"end":7.2799997,"confidence":0.99316406,"punctuated_word":"notice","sentiment":"neutral","sentiment_score":-0.17370545864105225},{"word":"to","start":7.2799997,"end":7.52,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.18649117648601532},{"word":"terminate","start":7.52,"end":8.02,"confidence":1.0,"punctuated_word":"terminate","sentiment":"neutral","sentiment_score":-0.15619447827339172},{"word":"my","start":8.08,"end":8.48,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.1730398386716843},{"word":"services","start":8.48,"end":8.98,"confidence":0.99902344,"punctuated_word":"services","sentiment":"neutral","sentiment_score":-0.1671258807182312},{"word":"as","start":9.2,"end":9.36,"confidence":0.9448242,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.15171131491661072},{"word":"i'm","start":9.36,"end":9.5199995,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.1999209821224213},{"word":"moving","start":9.5199995,"end":9.92,"confidence":1.0,"punctuated_word":"moving","sentiment":"neutral","sentiment_score":-0.237594410777092},{"word":"out","start":9.92,"end":10.42,"confidence":0.99658203,"punctuated_word":"out.","sentiment":"neutral","sentiment_score":-0.12749935686588287},{"word":"tammy","start":19.175,"end":19.675,"confidence":0.49804688,"punctuated_word":"Tammy","sentiment":"neutral","sentiment_score":0.036981239914894104},{"word":"louie","start":19.735,"end":20.215,"confidence":0.6425781,"punctuated_word":"Louie.","sentiment":"neutral","sentiment_score":0.04055378586053848},{"word":"so","start":20.215,"end":20.375,"confidence":0.9951172,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.03682525083422661},{"word":"it's","start":20.375,"end":20.775,"confidence":0.9970703,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.04444056749343872},{"word":"t","start":20.775,"end":21.095,"confidence":0.9980469,"punctuated_word":"t","sentiment":"neutral","sentiment_score":0.04385547339916229},{"word":"a","start":21.095,"end":21.335,"confidence":0.9914551,"punctuated_word":"a,","sentiment":"neutral","sentiment_score":0.04421844333410263},{"word":"m","start":21.335,"end":21.615,"confidence":0.98547363,"punctuated_word":"m","sentiment":"neutral","sentiment_score":0.05559699237346649},{"word":"m","start":21.615,"end":21.895,"confidence":0.98547363,"punctuated_word":"m,","sentiment":"neutral","sentiment_score":0.06389167904853821},{"word":"y","start":21.895,"end":22.395,"confidence":0.9941406,"punctuated_word":"y.","sentiment":"neutral","sentiment_score":0.07443543523550034},{"word":"02/21/1993","start":29.22,"end":31.8,"confidence":0.9502302,"punctuated_word":"02/21/1993.","sentiment":"neutral","sentiment_score":0.05733964964747429},{"word":"no","start":44.995003,"end":45.495003,"confidence":0.8383789,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.15239515900611875},{"word":"how","start":171.785,"end":172.02501,"confidence":0.51708984,"punctuated_word":"How","sentiment":"neutral","sentiment_score":-0.03018937073647976},{"word":"would","start":172.02501,"end":172.265,"confidence":0.9482422,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.02739180251955986},{"word":"i","start":172.265,"end":172.505,"confidence":0.97802734,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.032844819128513336},{"word":"find","start":172.505,"end":172.825,"confidence":0.9550781,"punctuated_word":"find","sentiment":"neutral","sentiment_score":-0.031305983662605286},{"word":"the","start":172.825,"end":173.145,"confidence":0.9667969,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04097321256995201},{"word":"id","start":173.145,"end":173.625,"confidence":0.9921875,"punctuated_word":"ID","sentiment":"neutral","sentiment_score":-0.03458647429943085},{"word":"number","start":173.625,"end":173.97,"confidence":0.98950195,"punctuated_word":"number?","sentiment":"neutral","sentiment_score":-0.029967989772558212},{"word":"my","start":184.13,"end":184.45,"confidence":0.9350586,"punctuated_word":"My","sentiment":"neutral","sentiment_score":-0.024904830381274223},{"word":"account","start":184.45,"end":184.77,"confidence":1.0,"punctuated_word":"account","sentiment":"neutral","sentiment_score":-0.027103465050458908},{"word":"number","start":184.77,"end":185.09,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.03298580273985863},{"word":"is","start":185.09,"end":185.33,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.03487978130578995},{"word":"535","start":185.33,"end":186.13,"confidence":0.9095052,"punctuated_word":"535,","sentiment":"neutral","sentiment_score":-0.02666420489549637},{"word":"if","start":186.13,"end":186.29001,"confidence":0.99121094,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.0133108701556921},{"word":"that","start":186.29001,"end":186.45,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.015218805521726608},{"word":"helps","start":186.45,"end":186.855,"confidence":0.78100586,"punctuated_word":"helps.","sentiment":"neutral","sentiment_score":-0.017743365839123726},{"word":"yeah","start":208.95,"end":209.19,"confidence":0.7663574,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.010400860570371153},{"word":"tammy.luis@hotmail","start":209.19,"end":211.415,"confidence":0.8578288,"punctuated_word":"Tammy.luis@hotmail.","sentiment":"neutral","sentiment_score":0.017421606928110123},{"word":"com","start":216.92249,"end":217.42249,"confidence":0.99658203,"punctuated_word":"Com.","sentiment":"neutral","sentiment_score":0.010315090417861938},{"word":"sorry","start":249.40001,"end":249.72,"confidence":0.9169922,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.07539750635623932},{"word":"i","start":249.72,"end":249.96,"confidence":0.99902344,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4023124277591706},{"word":"i","start":249.96,"end":250.12001,"confidence":0.9970703,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.5756767988204956},{"word":"don't","start":250.12001,"end":250.36,"confidence":0.9995117,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.4181307256221771},{"word":"believe","start":250.36,"end":250.68001,"confidence":1.0,"punctuated_word":"believe","sentiment":"negative","sentiment_score":-0.38953837752342224},{"word":"i'm","start":250.68001,"end":250.84001,"confidence":1.0,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.4138973653316498},{"word":"on","start":250.84001,"end":251.0,"confidence":1.0,"punctuated_word":"on","sentiment":"negative","sentiment_score":-0.3754130005836487},{"word":"a","start":251.0,"end":251.16,"confidence":0.9951172,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.3567730486392975},{"word":"contract","start":251.16,"end":251.66,"confidence":0.9995117,"punctuated_word":"contract.","sentiment":"neutral","sentiment_score":-0.3122958838939667},{"word":"interesting","start":271.255,"end":271.755,"confidence":0.8652344,"punctuated_word":"Interesting.","sentiment":"neutral","sentiment_score":-0.06966908276081085},{"word":"okay","start":273.255,"end":273.755,"confidence":0.99853516,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.20986706018447876},{"word":"no","start":275.22,"end":275.46002,"confidence":0.96362305,"punctuated_word":"No.","sentiment":"negative","sentiment_score":-0.46289318799972534},{"word":"i'll","start":275.46002,"end":275.86002,"confidence":0.9995117,"punctuated_word":"I'll","sentiment":"negative","sentiment_score":-0.5110010504722595},{"word":"need","start":275.86002,"end":276.18002,"confidence":1.0,"punctuated_word":"need","sentiment":"negative","sentiment_score":-0.5424978733062744},{"word":"to","start":276.18002,"end":276.68002,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.5576763153076172},{"word":"cancel","start":276.74002,"end":277.14,"confidence":1.0,"punctuated_word":"cancel","sentiment":"negative","sentiment_score":-0.5276806950569153},{"word":"it","start":277.14,"end":277.30002,"confidence":0.9980469,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.4537346065044403},{"word":"from","start":277.30002,"end":277.54,"confidence":0.98535156,"punctuated_word":"from","sentiment":"negative","sentiment_score":-0.4567531049251557},{"word":"the","start":277.54,"end":277.78,"confidence":0.9941406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.3255048990249634},{"word":"september","start":277.78,"end":278.51,"confidence":0.98966473,"punctuated_word":"September","sentiment":"neutral","sentiment_score":-0.30432966351509094},{"word":"15","start":278.51,"end":279.24002,"confidence":0.98966473,"punctuated_word":"15.","sentiment":"neutral","sentiment_score":-0.26806172728538513},{"word":"i'm","start":282.82,"end":283.06,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.3085293471813202},{"word":"not","start":283.06,"end":283.30002,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.2998505234718323},{"word":"sure","start":283.30002,"end":283.62,"confidence":1.0,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":-0.2898038327693939},{"word":"what","start":283.62,"end":283.94,"confidence":0.9970703,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.32814085483551025},{"word":"the","start":283.94,"end":284.42,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.3979015350341797},{"word":"connection","start":284.42,"end":284.92,"confidence":1.0,"punctuated_word":"connection","sentiment":"negative","sentiment_score":-0.4529441297054291},{"word":"will","start":284.98,"end":285.14,"confidence":0.99902344,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.3202533721923828},{"word":"be","start":285.14,"end":285.30002,"confidence":1.0,"punctuated_word":"be","sentiment":"negative","sentiment_score":-0.3412892818450928},{"word":"like","start":285.30002,"end":285.54,"confidence":0.9267578,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.2864759862422943},{"word":"at","start":285.54,"end":285.7,"confidence":0.96533203,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.29825979471206665},{"word":"the","start":285.7,"end":285.86002,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.28551897406578064},{"word":"new","start":285.86002,"end":286.02002,"confidence":1.0,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.22799129784107208},{"word":"premise","start":286.02002,"end":286.52002,"confidence":0.9001465,"punctuated_word":"premise,","sentiment":"neutral","sentiment_score":-0.2451193779706955},{"word":"so","start":286.58002,"end":286.90002,"confidence":1.0,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.23293110728263855},{"word":"i","start":286.90002,"end":287.22,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.29417917132377625},{"word":"can't","start":287.22,"end":287.72,"confidence":1.0,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.269001305103302},{"word":"provide","start":288.565,"end":288.965,"confidence":1.0,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":-0.2564145028591156},{"word":"any","start":288.965,"end":289.205,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.2398194819688797},{"word":"details","start":289.205,"end":289.685,"confidence":0.9716797,"punctuated_word":"details","sentiment":"neutral","sentiment_score":-0.3078610599040985},{"word":"on","start":289.685,"end":289.76498,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.2778639793395996},{"word":"that","start":289.76498,"end":289.925,"confidence":0.9536133,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.32303673028945923},{"word":"at","start":289.925,"end":290.245,"confidence":0.7597656,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.27048712968826294},{"word":"at","start":290.245,"end":290.405,"confidence":0.7675781,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.28113529086112976},{"word":"the","start":290.405,"end":290.485,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.3012590706348419},{"word":"moment","start":290.485,"end":290.985,"confidence":0.8640137,"punctuated_word":"moment,","sentiment":"neutral","sentiment_score":-0.2565388083457947},{"word":"but","start":291.60498,"end":291.76498,"confidence":0.984375,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.2249302119016647},{"word":"i","start":291.76498,"end":291.925,"confidence":0.99902344,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3466222286224365},{"word":"just","start":291.925,"end":292.085,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.2444396615028381},{"word":"wanted","start":292.085,"end":292.405,"confidence":1.0,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":-0.3213473856449127},{"word":"to","start":292.405,"end":292.485,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.3298872709274292},{"word":"give","start":292.485,"end":292.805,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.25600653886795044},{"word":"as","start":292.805,"end":292.965,"confidence":0.97314453,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.2220856547355652},{"word":"much","start":292.965,"end":293.205,"confidence":1.0,"punctuated_word":"much","sentiment":"neutral","sentiment_score":-0.2059976756572723},{"word":"notice","start":293.205,"end":293.60498,"confidence":1.0,"punctuated_word":"notice","sentiment":"neutral","sentiment_score":-0.19892582297325137},{"word":"as","start":293.60498,"end":293.76498,"confidence":0.9951172,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.21861758828163147},{"word":"possible","start":293.76498,"end":294.26498,"confidence":0.9970703,"punctuated_word":"possible.","sentiment":"neutral","sentiment_score":-0.28420382738113403},{"word":"i","start":296.405,"end":296.565,"confidence":0.8154297,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.051650360226631165},{"word":"believe","start":296.565,"end":296.88498,"confidence":0.99902344,"punctuated_word":"believe","sentiment":"neutral","sentiment_score":-0.042688898742198944},{"word":"that's","start":296.88498,"end":297.125,"confidence":0.954834,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.027937037870287895},{"word":"twenty","start":297.125,"end":297.44498,"confidence":0.99902344,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.07485780864953995},{"word":"one","start":297.44498,"end":297.94498,"confidence":0.99902344,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.008705221116542816},{"word":"twenty","start":298.00497,"end":298.32498,"confidence":0.99316406,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.03579380363225937},{"word":"one","start":298.32498,"end":298.485,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.006673790514469147},{"word":"days","start":298.485,"end":298.72498,"confidence":0.9980469,"punctuated_word":"days","sentiment":"neutral","sentiment_score":-0.001011483371257782},{"word":"notice","start":298.72498,"end":299.22498,"confidence":0.96777344,"punctuated_word":"notice.","sentiment":"neutral","sentiment_score":0.009673483669757845},{"word":"anytime","start":316.91498,"end":317.41498,"confidence":0.9124349,"punctuated_word":"Anytime.","sentiment":"neutral","sentiment_score":-0.0023773834109306335},{"word":"okay","start":337.89,"end":338.29,"confidence":0.98706055,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.06838227063417435},{"word":"no","start":338.29,"end":338.53,"confidence":0.9716797,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.07293348014354706},{"word":"worries","start":338.53,"end":339.03,"confidence":0.9797363,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.06569759547710419},{"word":"i've","start":350.745,"end":351.06497,"confidence":0.9448242,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.00891998689621687},{"word":"brought","start":351.06497,"end":351.305,"confidence":0.9951172,"punctuated_word":"brought","sentiment":"neutral","sentiment_score":0.025779444724321365},{"word":"my","start":351.305,"end":351.465,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.01832597702741623},{"word":"own","start":351.465,"end":351.78,"confidence":0.99902344,"punctuated_word":"own.","sentiment":"neutral","sentiment_score":0.045476943254470825},{"word":"okay","start":379.88998,"end":380.38998,"confidence":0.92700195,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.14723697304725647},{"word":"yep","start":389.65,"end":389.97,"confidence":0.98168945,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.19122615456581116},{"word":"that's","start":389.97,"end":390.21,"confidence":0.9980469,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.3211720883846283},{"word":"fine","start":390.21,"end":390.405,"confidence":0.9885254,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.29037344455718994},{"word":"yep","start":405.76498,"end":406.17,"confidence":0.7147217,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.23608744144439697},{"word":"no","start":407.53,"end":407.69,"confidence":0.93408203,"punctuated_word":"No","sentiment":"positive","sentiment_score":0.4459041953086853},{"word":"worries","start":407.69,"end":408.01,"confidence":0.9802246,"punctuated_word":"worries.","sentiment":"positive","sentiment_score":0.42142078280448914},{"word":"i'll","start":408.01,"end":408.17,"confidence":0.8486328,"punctuated_word":"I'll","sentiment":"positive","sentiment_score":0.6065861582756042},{"word":"okay","start":411.77002,"end":412.27002,"confidence":0.88256836,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.2823866009712219},{"word":"no","start":413.05002,"end":413.29,"confidence":0.9892578,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.12358800321817398},{"word":"worries","start":413.29,"end":413.69,"confidence":1.0,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.11169219017028809},{"word":"just","start":413.69,"end":413.93002,"confidence":0.9760742,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.11774935573339462},{"word":"wanted","start":413.93002,"end":414.17,"confidence":1.0,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.09296070039272308},{"word":"to","start":414.17,"end":414.25,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.09648618847131728},{"word":"check","start":414.25,"end":414.49002,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.10767057538032532},{"word":"as","start":414.49002,"end":414.65002,"confidence":0.97998047,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.09783145785331726},{"word":"well","start":414.65002,"end":414.89,"confidence":0.9367676,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":0.12376868724822998},{"word":"you","start":414.89,"end":415.05002,"confidence":0.97998047,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.056583888828754425},{"word":"guys","start":415.05002,"end":415.29,"confidence":1.0,"punctuated_word":"guys","sentiment":"neutral","sentiment_score":0.09439881891012192},{"word":"have","start":415.29,"end":415.79,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.08880679309368134},{"word":"mbn","start":415.93002,"end":416.43002,"confidence":0.73095703,"punctuated_word":"MBN","sentiment":"neutral","sentiment_score":0.10541778802871704},{"word":"capabilities","start":416.65002,"end":417.15002,"confidence":0.85058594,"punctuated_word":"capabilities","sentiment":"neutral","sentiment_score":0.0922379121184349},{"word":"as","start":417.37003,"end":417.53,"confidence":0.9892578,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.10306113958358765},{"word":"well","start":417.53,"end":417.69,"confidence":1.0,"punctuated_word":"well","sentiment":"neutral","sentiment_score":0.08299648761749268},{"word":"just","start":417.69,"end":417.93002,"confidence":0.65283203,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.07913228869438171},{"word":"in","start":417.93002,"end":418.09003,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.07675032317638397},{"word":"case","start":418.09003,"end":418.485,"confidence":0.9536133,"punctuated_word":"case?","sentiment":"neutral","sentiment_score":0.09087232500314713},{"word":"okay","start":453.55502,"end":453.95502,"confidence":0.80615234,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.08018584549427032},{"word":"so","start":453.95502,"end":454.195,"confidence":0.9892578,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.05861498787999153},{"word":"if","start":454.195,"end":454.355,"confidence":0.9951172,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.025301946327090263},{"word":"i","start":454.355,"end":454.515,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.016111932694911957},{"word":"need","start":454.515,"end":454.755,"confidence":0.99121094,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.0011463016271591189},{"word":"to","start":454.755,"end":454.83502,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.005442678928375244},{"word":"change","start":454.83502,"end":455.33502,"confidence":1.0,"punctuated_word":"change","sentiment":"neutral","sentiment_score":-0.016451172530651093},{"word":"the","start":455.56,"end":455.72,"confidence":0.9560547,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.036874521523714066},{"word":"plan","start":455.72,"end":456.22,"confidence":0.99609375,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":-0.03771158680319786},{"word":"to","start":456.6,"end":456.84,"confidence":0.81347656,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.028504259884357452},{"word":"accommodate","start":456.84,"end":457.32,"confidence":1.0,"punctuated_word":"accommodate","sentiment":"neutral","sentiment_score":-0.008560426533222198},{"word":"the","start":457.32,"end":457.47998,"confidence":0.98291016,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.021582067012786865},{"word":"new","start":457.47998,"end":457.72,"confidence":0.99902344,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.0060553178191185},{"word":"property","start":457.72,"end":458.04,"confidence":0.9597168,"punctuated_word":"property,","sentiment":"neutral","sentiment_score":0.00784274935722351},{"word":"that's","start":458.04,"end":458.52,"confidence":0.8486328,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.05812330543994904},{"word":"that's","start":458.52,"end":458.91998,"confidence":0.923584,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.07322614639997482},{"word":"that's","start":458.91998,"end":459.24,"confidence":0.9753418,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.05961295962333679},{"word":"okay","start":459.24,"end":459.63998,"confidence":0.8034668,"punctuated_word":"okay?","sentiment":"neutral","sentiment_score":0.010461529716849329},{"word":"like","start":459.63998,"end":459.8,"confidence":0.98999023,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":-0.002256019040942192},{"word":"i","start":459.8,"end":459.88,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0051990412175655365},{"word":"can","start":459.88,"end":460.12,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.002391878515481949},{"word":"change","start":460.12,"end":460.62,"confidence":1.0,"punctuated_word":"change","sentiment":"neutral","sentiment_score":-0.0030106045305728912},{"word":"the","start":461.0,"end":461.16,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.019790638238191605},{"word":"existing","start":461.16,"end":461.66,"confidence":1.0,"punctuated_word":"existing","sentiment":"neutral","sentiment_score":-0.0160994715988636},{"word":"plan","start":461.72,"end":462.22,"confidence":0.94750977,"punctuated_word":"plan?","sentiment":"neutral","sentiment_score":-0.009500778280198574},{"word":"yes","start":469.47998,"end":469.725,"confidence":0.69555664,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.12170146405696868},{"word":"yep","start":488.69998,"end":489.19998,"confidence":0.7380371,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.090640589594841},{"word":"okay","start":497.09998,"end":497.415,"confidence":0.99560547,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.10890933871269226},{"word":"okay","start":499.33502,"end":499.83502,"confidence":0.99902344,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.11469116806983948},{"word":"no","start":499.89502,"end":500.05502,"confidence":0.9980469,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.13925085961818695},{"word":"worries","start":500.05502,"end":500.55502,"confidence":0.99902344,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.14253705739974976},{"word":"yeah","start":501.255,"end":501.495,"confidence":0.82543945,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.17777805030345917},{"word":"i'll","start":501.495,"end":501.655,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.2511788308620453},{"word":"definitely","start":501.655,"end":502.05502,"confidence":0.99902344,"punctuated_word":"definitely","sentiment":"neutral","sentiment_score":0.2842448949813843},{"word":"give","start":502.05502,"end":502.135,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.258037805557251},{"word":"you","start":502.135,"end":502.295,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.26611843705177307},{"word":"a","start":502.295,"end":502.375,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.2223936468362808},{"word":"call","start":502.375,"end":502.61502,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.228900745511055},{"word":"once","start":502.61502,"end":502.855,"confidence":1.0,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.29841428995132446},{"word":"i","start":502.855,"end":503.015,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.2133269160985947},{"word":"have","start":503.015,"end":503.515,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.17940708994865415},{"word":"more","start":503.655,"end":503.89502,"confidence":1.0,"punctuated_word":"more","sentiment":"neutral","sentiment_score":0.14840103685855863},{"word":"information","start":503.89502,"end":504.39502,"confidence":1.0,"punctuated_word":"information.","sentiment":"neutral","sentiment_score":0.16814661026000977},{"word":"okay","start":515.02997,"end":515.43,"confidence":0.8010254,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.10958629101514816},{"word":"no","start":515.43,"end":515.67,"confidence":0.96777344,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.12465544044971466},{"word":"worries","start":515.67,"end":516.17,"confidence":0.99853516,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.10953795164823532},{"word":"okay","start":522.79,"end":523.29,"confidence":0.9453125,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.05989685654640198},{"word":"thank","start":524.31,"end":524.47,"confidence":0.7055664,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.8306564688682556},{"word":"you","start":524.47,"end":524.63,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.861553430557251},{"word":"so","start":524.63,"end":524.87,"confidence":0.99902344,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.8053250312805176},{"word":"much","start":524.87,"end":525.24896,"confidence":1.0,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.7812358140945435},{"word":"you","start":527.649,"end":527.889,"confidence":0.9770508,"punctuated_word":"You","sentiment":"positive","sentiment_score":0.5474671721458435},{"word":"too","start":527.889,"end":528.209,"confidence":0.9951172,"punctuated_word":"too.","sentiment":"positive","sentiment_score":0.5209043025970459},{"word":"bye","start":528.209,"end":528.709,"confidence":0.9941406,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.27682173252105713}],"paragraphs":{"transcript":"\nHi. I wanted to give notice to terminate my services as I'm moving out. Tammy Louie. So it's t a, m m, y. 02/21/1993.\n\nNo. How would I find the ID number? My account number is 535, if that helps. Yeah. Tammy.luis@hotmail.\n\nCom. Sorry. I I don't believe I'm on a contract. Interesting. Okay.\n\nNo. I'll need to cancel it from the September 15. I'm not sure what the connection will be like at the new premise, so I can't provide any details on that at at the moment, but I just wanted to give as much notice as possible. I believe that's twenty one twenty one days notice. Anytime.\n\nOkay. No worries. I've brought my own. Okay. Yep.\n\nThat's fine. Yep. No worries. I'll okay. No worries.\n\nJust wanted to check as well. You guys have MBN capabilities as well just in case? Okay. So if I need to change the plan to accommodate the new property, that's that's that's okay? Like, I can change the existing plan?\n\nYes. Yep. Okay. Okay. No worries.\n\nYeah. I'll definitely give you a call once I have more information. Okay. No worries. Okay.\n\nThank you so much. You too. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":5.2799997,"end":5.6,"sentiment":"neutral","sentiment_score":-0.0923299640417099},{"text":"I wanted to give notice to terminate my services as I'm moving out.","start":5.6,"end":10.42,"sentiment":"neutral","sentiment_score":-0.1691730125592305},{"text":"Tammy Louie.","start":19.175,"end":20.215,"sentiment":"neutral","sentiment_score":0.03876751288771629},{"text":"So it's t a, m m, y.","start":20.215,"end":22.395,"sentiment":"neutral","sentiment_score":0.05189483453120504},{"text":"02/21/1993.","start":29.22,"end":31.8,"sentiment":"neutral","sentiment_score":0.05733964964747429}],"sentiment":"neutral","sentiment_score":-0.07472669209043185,"num_words":24,"start":5.2799997,"end":31.8},{"sentences":[{"text":"No.","start":44.995003,"end":45.495003,"sentiment":"neutral","sentiment_score":-0.15239515900611875},{"text":"How would I find the ID number?","start":171.785,"end":173.97,"sentiment":"neutral","sentiment_score":-0.03246566466987133},{"text":"My account number is 535, if that helps.","start":184.13,"end":186.855,"sentiment":"neutral","sentiment_score":-0.02029668935574591},{"text":"Yeah.","start":208.95,"end":209.19,"sentiment":"neutral","sentiment_score":0.010400860570371153},{"text":"Tammy.luis@hotmail.","start":209.19,"end":211.415,"sentiment":"neutral","sentiment_score":0.017421606928110123}],"sentiment":"neutral","sentiment_score":-0.028566992169039115,"num_words":18,"start":44.995003,"end":211.415},{"sentences":[{"text":"Com.","start":216.92249,"end":217.42249,"sentiment":"neutral","sentiment_score":0.010315090417861938},{"text":"Sorry.","start":249.40001,"end":249.72,"sentiment":"neutral","sentiment_score":-0.07539750635623932},{"text":"I I don't believe I'm on a contract.","start":249.72,"end":251.66,"sentiment":"negative","sentiment_score":-0.4055047035217285},{"text":"Interesting.","start":271.255,"end":271.755,"sentiment":"neutral","sentiment_score":-0.06966908276081085},{"text":"Okay.","start":273.255,"end":273.755,"sentiment":"neutral","sentiment_score":-0.20986706018447876}],"sentiment":"neutral","sentiment_score":-0.29905468225479126,"num_words":12,"start":216.92249,"end":273.755},{"sentences":[{"text":"No.","start":275.22,"end":275.46002,"sentiment":"negative","sentiment_score":-0.46289318799972534},{"text":"I'll need to cancel it from the September 15.","start":275.46002,"end":279.24002,"sentiment":"negative","sentiment_score":-0.43858221504423356},{"text":"I'm not sure what the connection will be like at the new premise, so I can't provide any details on that at at the moment, but I just wanted to give as much notice as possible.","start":282.82,"end":294.26498,"sentiment":"neutral","sentiment_score":-0.2846019392212232},{"text":"I believe that's twenty one twenty one days notice.","start":296.405,"end":299.22498,"sentiment":"neutral","sentiment_score":0.004170264427860578},{"text":"Anytime.","start":316.91498,"end":317.41498,"sentiment":"neutral","sentiment_score":-0.0023773834109306335}],"sentiment":"neutral","sentiment_score":-0.2610829989093223,"num_words":56,"start":275.22,"end":317.41498},{"sentences":[{"text":"Okay.","start":337.89,"end":338.29,"sentiment":"neutral","sentiment_score":0.06838227063417435},{"text":"No worries.","start":338.29,"end":339.03,"sentiment":"neutral","sentiment_score":0.06931553781032562},{"text":"I've brought my own.","start":350.745,"end":351.78,"sentiment":"neutral","sentiment_score":0.024625587975606322},{"text":"Okay.","start":379.88998,"end":380.38998,"sentiment":"neutral","sentiment_score":0.14723697304725647},{"text":"Yep.","start":389.65,"end":389.97,"sentiment":"neutral","sentiment_score":0.19122615456581116}],"sentiment":"neutral","sentiment_score":0.07155320286336872,"num_words":9,"start":337.89,"end":389.97},{"sentences":[{"text":"That's fine.","start":389.97,"end":390.405,"sentiment":"neutral","sentiment_score":0.3057727664709091},{"text":"Yep.","start":405.76498,"end":406.17,"sentiment":"neutral","sentiment_score":0.23608744144439697},{"text":"No worries.","start":407.53,"end":408.01,"sentiment":"positive","sentiment_score":0.4336624890565872},{"text":"I'll okay.","start":408.01,"end":412.27002,"sentiment":"positive","sentiment_score":0.4444863796234131},{"text":"No worries.","start":413.05002,"end":413.69,"sentiment":"neutral","sentiment_score":0.11764009669423103}],"sentiment":"neutral","sentiment_score":0.31546787834829754,"num_words":9,"start":389.97,"end":413.69},{"sentences":[{"text":"Just wanted to check as well.","start":413.69,"end":414.89,"sentiment":"neutral","sentiment_score":0.10607782751321793},{"text":"You guys have MBN capabilities as well just in case?","start":414.89,"end":418.485,"sentiment":"neutral","sentiment_score":0.08702577650547028},{"text":"Okay.","start":453.55502,"end":453.95502,"sentiment":"neutral","sentiment_score":0.08018584549427032},{"text":"So if I need to change the plan to accommodate the new property, that's that's that's okay?","start":453.95502,"end":459.63998,"sentiment":"neutral","sentiment_score":0.008645130869220285},{"text":"Like, I can change the existing plan?","start":459.63998,"end":462.22,"sentiment":"neutral","sentiment_score":-0.007637810627264636}],"sentiment":"neutral","sentiment_score":0.04098568600034568,"num_words":41,"start":413.69,"end":462.22},{"sentences":[{"text":"Yes.","start":469.47998,"end":469.725,"sentiment":"neutral","sentiment_score":0.12170146405696868},{"text":"Yep.","start":488.69998,"end":489.19998,"sentiment":"neutral","sentiment_score":0.090640589594841},{"text":"Okay.","start":497.09998,"end":497.415,"sentiment":"neutral","sentiment_score":0.10890933871269226},{"text":"Okay.","start":499.33502,"end":499.83502,"sentiment":"neutral","sentiment_score":0.11469116806983948},{"text":"No worries.","start":499.89502,"end":500.55502,"sentiment":"neutral","sentiment_score":0.14089395850896835}],"sentiment":"neutral","sentiment_score":0.11962174624204636,"num_words":6,"start":469.47998,"end":500.55502},{"sentences":[{"text":"Yeah.","start":501.255,"end":501.495,"sentiment":"neutral","sentiment_score":0.17777805030345917},{"text":"I'll definitely give you a call once I have more information.","start":501.495,"end":504.39502,"sentiment":"neutral","sentiment_score":0.228960936719721},{"text":"Okay.","start":515.02997,"end":515.43,"sentiment":"neutral","sentiment_score":0.10958629101514816},{"text":"No worries.","start":515.43,"end":516.17,"sentiment":"neutral","sentiment_score":0.11709669604897499},{"text":"Okay.","start":522.79,"end":523.29,"sentiment":"neutral","sentiment_score":0.05989685654640198}],"sentiment":"neutral","sentiment_score":0.19375155586749315,"num_words":16,"start":501.255,"end":523.29},{"sentences":[{"text":"Thank you so much.","start":524.31,"end":525.24896,"sentiment":"positive","sentiment_score":0.8196926862001419},{"text":"You too.","start":527.649,"end":528.209,"sentiment":"positive","sentiment_score":0.5341857373714447},{"text":"Bye.","start":528.209,"end":528.709,"sentiment":"neutral","sentiment_score":0.27682173252105713}],"sentiment":"positive","sentiment_score":0.6605662788663592,"num_words":7,"start":524.31,"end":528.709}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. This is Airtel accounts. How may I help you today?\n\nChannel 1: Hi. I wanted to give notice to terminate my services as I'm moving out.\n\nChannel 0: Oh, thank you so much for your call. Let me just go ahead and pull out your account here. May I have your full name, please?\n\nChannel 1: Tammy Louie. So it's t a, m m, y.\n\nChannel 0: Thank you. Nice to have you on the line, Tammy. And your birthday, please?\n\nChannel 1: 02/21/1993.\n\nChannel 0: Thank you. Just give me a moment. Let me just check our records. Okay? Because this is one of our security measure.\n\nBear with me.\n\nChannel 1: No.\n\nChannel 0: Sorry, Tammy. I've tried to go over to your account details. It seems like when you sign up, you haven't provided your date of birth. You provided here your identification or an ID number. Could could you verify that details, please?\n\nChannel 1: How would I find the ID number?\n\nChannel 0: Yeah. It usually, our customers are providing their driver's license number or Medicare number Two\n\nChannel 1: My account number is 535, if that helps.\n\nChannel 0: 535. Okay. I understand that you are not confident in providing that. How about your email address registered to your account? Mhmm.\n\nYeah. Go ahead, please verify.\n\nChannel 1: Yeah. Tammy.luis@hotmail.\n\nChannel 0: Thank you for that. So, Tammy, I'm showing on here that you are\n\nChannel 1: Com.\n\nChannel 0: under a twenty four month contract. So, technically, if you are canceling a service, our cancellation policy is providing a thirty days notice and then a cancellation fee of $132. But if you would we can go ahead and let you bring your contract to where you are moving in so we can just activate the service there. Would you mind providing your new address, and when are you moving out to this premises that you currently have the service?\n\nChannel 1: Sorry. I I don't believe I'm on a contract.\n\nChannel 0: Yes. You do. I'm showing here we've have you since January 2025, and your contract is twenty four month contract. So it will end by January first of next year.\n\nChannel 1: Interesting. Okay. No. I'll need to cancel it from the September 15.\n\nChannel 0: '15. Okay.\n\nChannel 1: I'm not sure what the connection will be like at the new premise, so I can't provide any details on that at at the moment, but I just wanted to give as much notice as possible.\n\nChannel 0: Okay.\n\nChannel 1: I believe\n\nChannel 0: So\n\nChannel 1: that's\n\nChannel 0: so\n\nChannel 1: twenty\n\nChannel 0: if\n\nChannel 1: one twenty one days notice.\n\nChannel 0: yes. Yes. So, technically, just for security, we can just go ahead and let this fifteen any specific time this day for your service to be canceled?\n\nChannel 1: Anytime.\n\nChannel 0: Anytime. Okay. And then in case you've already got further details about your new premises, please give us a call prior to this date. In that way, we can check if we can provide you the services there. In that way, you can bring the contract and you could avoid the cancellation fee.\n\nChannel 1: Okay. No worries.\n\nChannel 0: Okay. So here let me just put here. One moment. I'm so and have you received, like, a router from us?\n\nChannel 1: I've brought my own.\n\nChannel 0: Okay. Thank you. Just put here. Okay. So prior to this date, the amount that you are needing to pay is this plus bill for August and then the $132.\n\nThis invoice, separate invoice for the cancellation fee will be sent before the fifteenth.\n\nChannel 1: Okay.\n\nChannel 0: And then, it's okay to process it as well using the payment method you have on record so we can proceed accordingly to your request, the fed date.\n\nChannel 1: Yep. That's fine.\n\nChannel 0: Okay. Sure. And, Tammy, please give us a call. Once you got the further details. We're happy to activate your services instead of you canceling your account fully with Airtel, because I'm showing here we had you more than a year now.\n\nChannel 1: Yep.\n\nChannel 0: Yeah. Thank\n\nChannel 1: No\n\nChannel 0: you\n\nChannel 1: worries.\n\nChannel 0: so much\n\nChannel 1: I'll\n\nChannel 0: for your time today. Just give us a call, okay, prior\n\nChannel 1: okay.\n\nChannel 0: to that day.\n\nChannel 1: No worries. Just wanted to check as well. You guys have MBN capabilities as well just in case?\n\nChannel 0: Yes. We have a lot of networks that we can provide a service. So Supa Network, NBN, Linham, Gigafy, Digitech, Opticom, Community Fiber. Those are the network that we are into. And then in case, Tammy, if your serve address is serviceable by NBN, we can also provide you, like, a 15% discount for three months to your new premises once we activate your service there.\n\nChannel 1: Okay. So if I need to change the plan to accommodate the new property, that's that's that's okay? Like, I can change\n\nChannel 0: Mhmm.\n\nChannel 1: the existing plan?\n\nChannel 0: Mm-mm. Yeah. For example, currently, you are Supa Network. And\n\nChannel 1: Yes.\n\nChannel 0: then in case your new address will be NBN, we can go ahead and activate your service, and we do have plans there. If you would like the same price let me check here. Because currently, your subscription is $79.95.\n\nChannel 1: Yep.\n\nChannel 0: So we have the same price under NBN, and it's also 50 m MBPS. It's\n\nChannel 1: Okay.\n\nChannel 0: also standard.\n\nChannel 1: Okay. No worries. Yeah. I'll definitely give you a call once I have more information.\n\nChannel 0: Sure. Please give us a call before September 15 so we can also arrange the transfer to your new premises. Alright?\n\nChannel 1: Okay. No worries.\n\nChannel 0: Alright. And so for the meantime, I will take note of this everything then. We'll we'll talk soon. We'll\n\nChannel 1: Okay.\n\nChannel 0: wait for your call.\n\nChannel 1: Thank you so much.\n\nChannel 0: Alright. Thank you, Tammy. Have a good one.\n\nChannel 1: You too. Bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.12,"end":1.4399999,"sentiment":"neutral","sentiment_score":0.2518013119697571},{"text":"Good afternoon.","start":1.4399999,"end":2.08,"sentiment":"positive","sentiment_score":0.4034615606069565},{"text":"This is Airtel accounts.","start":2.08,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.3111179545521736},{"text":"How may I help you today?","start":3.4399998,"end":4.66,"sentiment":"positive","sentiment_score":0.359634002049764}],"sentiment":"positive","sentiment_score":0.34315386643776524,"channel":0,"num_words":13,"start":1.12,"end":4.66},{"sentences":[{"text":"Hi.","start":5.2799997,"end":5.6,"sentiment":"neutral","sentiment_score":-0.0923299640417099},{"text":"I wanted to give notice to terminate my services as I'm moving out.","start":5.6,"end":10.42,"sentiment":"neutral","sentiment_score":-0.1691730125592305}],"sentiment":"neutral","sentiment_score":-0.1636842233794076,"channel":1,"num_words":14,"start":5.2799997,"end":10.42},{"sentences":[{"text":"Oh, thank you so much for your call.","start":11.84,"end":13.5199995,"sentiment":"positive","sentiment_score":0.5336851552128792},{"text":"Let me just go ahead and pull out your account here.","start":13.5199995,"end":16.455,"sentiment":"neutral","sentiment_score":0.2354576506397941},{"text":"May I have your full name, please?","start":16.455,"end":18.635,"sentiment":"neutral","sentiment_score":0.11193223084722247}],"sentiment":"neutral","sentiment_score":0.2939631159488971,"channel":0,"num_words":26,"start":11.84,"end":18.635},{"sentences":[{"text":"Tammy Louie.","start":19.175,"end":20.215,"sentiment":"neutral","sentiment_score":0.03876751288771629},{"text":"So it's t a, m m, y.","start":20.215,"end":22.395,"sentiment":"neutral","sentiment_score":0.05189483453120504}],"sentiment":"neutral","sentiment_score":0.0489776519437631,"channel":1,"num_words":9,"start":19.175,"end":22.395},{"sentences":[{"text":"Thank you.","start":24.455,"end":25.095001,"sentiment":"positive","sentiment_score":0.42884036898612976},{"text":"Nice to have you on the line, Tammy.","start":25.095001,"end":26.855,"sentiment":"positive","sentiment_score":0.5821750424802303},{"text":"And your birthday, please?","start":26.855,"end":28.74,"sentiment":"neutral","sentiment_score":0.20705926045775414}],"sentiment":"positive","sentiment_score":0.4530941514032228,"channel":0,"num_words":14,"start":24.455,"end":28.74},{"sentences":[{"text":"02/21/1993.","start":29.22,"end":31.8,"sentiment":"neutral","sentiment_score":0.05733964964747429}],"sentiment":"neutral","sentiment_score":0.05733964964747429,"channel":1,"num_words":1,"start":29.22,"end":31.8},{"sentences":[{"text":"Thank you.","start":37.059998,"end":37.62,"sentiment":"positive","sentiment_score":0.34697210788726807},{"text":"Just give me a moment.","start":37.62,"end":38.66,"sentiment":"neutral","sentiment_score":0.1923724740743637},{"text":"Let me just check our records.","start":38.66,"end":40.82,"sentiment":"neutral","sentiment_score":0.0822060505549113},{"text":"Okay?","start":40.82,"end":41.14,"sentiment":"neutral","sentiment_score":0.06569698452949524},{"text":"Because this is one of our security measure.","start":41.14,"end":43.48,"sentiment":"neutral","sentiment_score":0.022050295025110245}],"sentiment":"neutral","sentiment_score":0.10868828337300908,"channel":0,"num_words":22,"start":37.059998,"end":43.48},{"sentences":[{"text":"Bear with me.","start":43.78,"end":44.68,"sentiment":"neutral","sentiment_score":0.0341700812180837}],"sentiment":"neutral","sentiment_score":0.0341700812180837,"channel":0,"num_words":3,"start":43.78,"end":44.68},{"sentences":[{"text":"No.","start":44.995003,"end":45.495003,"sentiment":"neutral","sentiment_score":-0.15239515900611875}],"sentiment":"neutral","sentiment_score":-0.15239515900611875,"channel":1,"num_words":1,"start":44.995003,"end":45.495003},{"sentences":[{"text":"Sorry, Tammy.","start":154.85,"end":155.83,"sentiment":"neutral","sentiment_score":-0.184113048017025},{"text":"I've tried to go over to your account details.","start":156.415,"end":159.235,"sentiment":"neutral","sentiment_score":-0.13838815523518455},{"text":"It seems like when you sign up, you haven't provided your date of birth.","start":159.455,"end":162.915,"sentiment":"neutral","sentiment_score":-0.16031614052397863},{"text":"You provided here your identification or an ID number.","start":163.055,"end":166.995,"sentiment":"neutral","sentiment_score":-0.08829435664746496},{"text":"Could could you verify that details, please?","start":167.455,"end":170.19499,"sentiment":"neutral","sentiment_score":-0.06629918356026922}],"sentiment":"neutral","sentiment_score":-0.12480216963988978,"channel":0,"num_words":41,"start":154.85,"end":170.19499},{"sentences":[{"text":"How would I find the ID number?","start":171.785,"end":173.97,"sentiment":"neutral","sentiment_score":-0.03246566466987133}],"sentiment":"neutral","sentiment_score":-0.03246566466987133,"channel":1,"num_words":7,"start":171.785,"end":173.97},{"sentences":[{"text":"Yeah.","start":174.9,"end":175.22,"sentiment":"neutral","sentiment_score":-0.019396252930164337},{"text":"It usually, our customers are providing their driver's license number or Medicare number Two","start":175.22,"end":184.455,"sentiment":"neutral","sentiment_score":-0.04193653725087643}],"sentiment":"neutral","sentiment_score":-0.04043385162949562,"channel":0,"num_words":15,"start":174.9,"end":184.455},{"sentences":[{"text":"My account number is 535, if that helps.","start":184.13,"end":186.855,"sentiment":"neutral","sentiment_score":-0.02029668935574591}],"sentiment":"neutral","sentiment_score":-0.02029668935574591,"channel":1,"num_words":8,"start":184.13,"end":186.855},{"sentences":[{"text":"535.","start":188.915,"end":190.215,"sentiment":"neutral","sentiment_score":-0.01380665972828865},{"text":"Okay.","start":195.73,"end":196.23,"sentiment":"neutral","sentiment_score":-0.04490571469068527},{"text":"I understand that you are not confident in providing that.","start":196.37,"end":199.73,"sentiment":"neutral","sentiment_score":-0.26209891140460967},{"text":"How about your email address registered to your account?","start":199.73,"end":202.87,"sentiment":"neutral","sentiment_score":-0.10705294294489755},{"text":"Mhmm.","start":204.53,"end":205.03,"sentiment":"neutral","sentiment_score":-0.044821202754974365}],"sentiment":"neutral","sentiment_score":-0.1676363262601874,"channel":0,"num_words":22,"start":188.915,"end":205.03},{"sentences":[{"text":"Yeah.","start":206.69,"end":207.01,"sentiment":"neutral","sentiment_score":-0.02655820734798908},{"text":"Go ahead, please verify.","start":207.01,"end":208.23,"sentiment":"neutral","sentiment_score":-0.03556634206324816}],"sentiment":"neutral","sentiment_score":-0.03376471512019634,"channel":0,"num_words":5,"start":206.69,"end":208.23},{"sentences":[{"text":"Yeah.","start":208.95,"end":209.19,"sentiment":"neutral","sentiment_score":0.010400860570371153},{"text":"Tammy.luis@hotmail.","start":209.19,"end":211.415,"sentiment":"neutral","sentiment_score":0.017421606928110123}],"sentiment":"neutral","sentiment_score":0.013911233749240637,"channel":1,"num_words":2,"start":208.95,"end":211.415},{"sentences":[{"text":"Thank you for that.","start":212.175,"end":213.055,"sentiment":"neutral","sentiment_score":0.24606313928961754},{"text":"So, Tammy, I'm showing on here that you are","start":213.055,"end":217.155,"sentiment":"neutral","sentiment_score":0.0351927655024661}],"sentiment":"neutral","sentiment_score":0.10007595743697423,"channel":0,"num_words":13,"start":212.175,"end":217.155},{"sentences":[{"text":"Com.","start":216.92249,"end":217.42249,"sentiment":"neutral","sentiment_score":0.010315090417861938}],"sentiment":"neutral","sentiment_score":0.010315090417861938,"channel":1,"num_words":1,"start":216.92249,"end":217.42249},{"sentences":[{"text":"under a twenty four month contract.","start":217.855,"end":220.11499,"sentiment":"neutral","sentiment_score":-0.026566259562969208},{"text":"So, technically, if you are canceling a service, our cancellation policy is providing a thirty days notice and then a cancellation fee of $132.","start":220.175,"end":231.86,"sentiment":"neutral","sentiment_score":-0.1335614367077748},{"text":"But if you would we can go ahead and let you bring your contract to where you are moving in so we can just activate the service there.","start":231.92,"end":241.18501,"sentiment":"neutral","sentiment_score":0.025048335348921164},{"text":"Would you mind providing your new address, and when are you moving out to this premises that you currently have the service?","start":241.40501,"end":247.82501,"sentiment":"neutral","sentiment_score":-0.049203443425622856}],"sentiment":"neutral","sentiment_score":-0.046824930049479005,"channel":0,"num_words":80,"start":217.855,"end":247.82501},{"sentences":[{"text":"Sorry.","start":249.40001,"end":249.72,"sentiment":"neutral","sentiment_score":-0.07539750635623932},{"text":"I I don't believe I'm on a contract.","start":249.72,"end":251.66,"sentiment":"negative","sentiment_score":-0.4055047035217285}],"sentiment":"negative","sentiment_score":-0.36882612605889636,"channel":1,"num_words":9,"start":249.40001,"end":251.66},{"sentences":[{"text":"Yes.","start":253.37,"end":253.69,"sentiment":"neutral","sentiment_score":0.016277585178613663},{"text":"You do.","start":253.69,"end":254.25,"sentiment":"neutral","sentiment_score":0.06535083055496216},{"text":"I'm showing here we've have you since January 2025, and your contract is twenty four month contract.","start":254.25,"end":263.87,"sentiment":"neutral","sentiment_score":0.03985910314847441},{"text":"So it will end by January first of next year.","start":264.41,"end":269.58502,"sentiment":"neutral","sentiment_score":0.003075812757015228}],"sentiment":"neutral","sentiment_score":0.028511404246091842,"channel":0,"num_words":30,"start":253.37,"end":269.58502},{"sentences":[{"text":"Interesting.","start":271.255,"end":271.755,"sentiment":"neutral","sentiment_score":-0.06966908276081085},{"text":"Okay.","start":273.255,"end":273.755,"sentiment":"neutral","sentiment_score":-0.20986706018447876},{"text":"No.","start":275.22,"end":275.46002,"sentiment":"negative","sentiment_score":-0.46289318799972534},{"text":"I'll need to cancel it from the September 15.","start":275.46002,"end":279.24002,"sentiment":"negative","sentiment_score":-0.43858221504423356}],"sentiment":"negative","sentiment_score":-0.39080577219525975,"channel":1,"num_words":12,"start":271.255,"end":279.24002},{"sentences":[{"text":"'15.","start":280.41,"end":280.91,"sentiment":"neutral","sentiment_score":-0.14993304014205933},{"text":"Okay.","start":281.05002,"end":281.55002,"sentiment":"neutral","sentiment_score":-0.21790941059589383}],"sentiment":"neutral","sentiment_score":-0.1839212253689766,"channel":0,"num_words":2,"start":280.41,"end":281.55002},{"sentences":[{"text":"I'm not sure what the connection will be like at the new premise, so I can't provide any details on that at at the moment, but I just wanted to give as much notice as possible.","start":282.82,"end":294.26498,"sentiment":"neutral","sentiment_score":-0.2846019392212232}],"sentiment":"neutral","sentiment_score":-0.2846019392212232,"channel":1,"num_words":36,"start":282.82,"end":294.26498},{"sentences":[{"text":"Okay.","start":295.065,"end":295.565,"sentiment":"neutral","sentiment_score":-0.053839050233364105}],"sentiment":"neutral","sentiment_score":-0.053839050233364105,"channel":0,"num_words":1,"start":295.065,"end":295.565},{"sentences":[{"text":"I believe","start":296.405,"end":296.88498,"sentiment":"neutral","sentiment_score":-0.047169629484415054}],"sentiment":"neutral","sentiment_score":-0.047169629484415054,"channel":1,"num_words":2,"start":296.405,"end":296.88498},{"sentences":[{"text":"So","start":296.58502,"end":296.905,"sentiment":"neutral","sentiment_score":0.024040333926677704}],"sentiment":"neutral","sentiment_score":0.024040333926677704,"channel":0,"num_words":1,"start":296.58502,"end":296.905},{"sentences":[{"text":"that's","start":296.88498,"end":297.125,"sentiment":"neutral","sentiment_score":0.027937037870287895}],"sentiment":"neutral","sentiment_score":0.027937037870287895,"channel":1,"num_words":1,"start":296.88498,"end":297.125},{"sentences":[{"text":"so","start":296.905,"end":297.225,"sentiment":"neutral","sentiment_score":0.05096936970949173}],"sentiment":"neutral","sentiment_score":0.05096936970949173,"channel":0,"num_words":1,"start":296.905,"end":297.225},{"sentences":[{"text":"twenty","start":297.125,"end":297.44498,"sentiment":"neutral","sentiment_score":0.07485780864953995}],"sentiment":"neutral","sentiment_score":0.07485780864953995,"channel":1,"num_words":1,"start":297.125,"end":297.44498},{"sentences":[{"text":"if","start":297.225,"end":297.725,"sentiment":"neutral","sentiment_score":0.039512962102890015}],"sentiment":"neutral","sentiment_score":0.039512962102890015,"channel":0,"num_words":1,"start":297.225,"end":297.725},{"sentences":[{"text":"one twenty one days notice.","start":297.44498,"end":299.22498,"sentiment":"neutral","sentiment_score":0.005815358459949493}],"sentiment":"neutral","sentiment_score":0.005815358459949493,"channel":1,"num_words":5,"start":297.44498,"end":299.22498},{"sentences":[{"text":"yes.","start":300.58502,"end":300.905,"sentiment":"neutral","sentiment_score":0.07328019291162491},{"text":"Yes.","start":300.905,"end":301.225,"sentiment":"neutral","sentiment_score":0.08285863697528839},{"text":"So, technically, just for security, we can just go ahead and let this fifteen any specific time this day for your service to be canceled?","start":301.225,"end":315.91,"sentiment":"neutral","sentiment_score":0.03458384186029434}],"sentiment":"neutral","sentiment_score":0.03780499542201007,"channel":0,"num_words":27,"start":300.58502,"end":315.91},{"sentences":[{"text":"Anytime.","start":316.91498,"end":317.41498,"sentiment":"neutral","sentiment_score":-0.0023773834109306335}],"sentiment":"neutral","sentiment_score":-0.0023773834109306335,"channel":1,"num_words":1,"start":316.91498,"end":317.41498},{"sentences":[{"text":"Anytime.","start":318.05,"end":318.55,"sentiment":"neutral","sentiment_score":0.013173755258321762},{"text":"Okay.","start":319.16998,"end":319.66998,"sentiment":"neutral","sentiment_score":0.07209034264087677},{"text":"And then in case you've already got further details about your new premises, please give us a call prior to this date.","start":320.29,"end":328.925,"sentiment":"neutral","sentiment_score":0.046568527817726135},{"text":"In that way, we can check if we can provide you the services there.","start":328.925,"end":332.60498,"sentiment":"neutral","sentiment_score":0.12061202260000366},{"text":"In that way, you can bring the contract and you could avoid the cancellation fee.","start":332.60498,"end":337.4,"sentiment":"neutral","sentiment_score":0.07449539601802826}],"sentiment":"neutral","sentiment_score":0.07388247106716318,"channel":0,"num_words":53,"start":318.05,"end":337.4},{"sentences":[{"text":"Okay.","start":337.89,"end":338.29,"sentiment":"neutral","sentiment_score":0.06838227063417435},{"text":"No worries.","start":338.29,"end":339.03,"sentiment":"neutral","sentiment_score":0.06931553781032562}],"sentiment":"neutral","sentiment_score":0.06900444875160854,"channel":1,"num_words":3,"start":337.89,"end":339.03},{"sentences":[{"text":"Okay.","start":339.86002,"end":340.36002,"sentiment":"neutral","sentiment_score":0.07360062003135681},{"text":"So here let me just put here.","start":341.38,"end":344.84,"sentiment":"neutral","sentiment_score":0.06773723874773298},{"text":"One moment.","start":345.86002,"end":346.58002,"sentiment":"neutral","sentiment_score":0.04263325780630112},{"text":"I'm so and have you received, like, a router from us?","start":346.58002,"end":350.2,"sentiment":"neutral","sentiment_score":0.042122807523066345}],"sentiment":"neutral","sentiment_score":0.052208509030086656,"channel":0,"num_words":21,"start":339.86002,"end":350.2},{"sentences":[{"text":"I've brought my own.","start":350.745,"end":351.78,"sentiment":"neutral","sentiment_score":0.024625587975606322}],"sentiment":"neutral","sentiment_score":0.024625587975606322,"channel":1,"num_words":4,"start":350.745,"end":351.78},{"sentences":[{"text":"Okay.","start":352.685,"end":353.185,"sentiment":"neutral","sentiment_score":0.2230552434921265},{"text":"Thank you.","start":353.565,"end":354.465,"sentiment":"positive","sentiment_score":0.388160303235054},{"text":"Just put here.","start":354.765,"end":356.14502,"sentiment":"neutral","sentiment_score":0.17057926456133524},{"text":"Okay.","start":358.445,"end":358.945,"sentiment":"neutral","sentiment_score":0.08160601556301117},{"text":"So prior to this date, the amount that you are needing to pay is this plus bill for August and then the $132.","start":359.48502,"end":372.58,"sentiment":"neutral","sentiment_score":0.065917718021766}],"sentiment":"neutral","sentiment_score":0.10362757245699565,"channel":0,"num_words":30,"start":352.685,"end":372.58},{"sentences":[{"text":"This invoice, separate invoice for the cancellation fee will be sent before the fifteenth.","start":372.88,"end":378.98,"sentiment":"neutral","sentiment_score":0.08149733021855354}],"sentiment":"neutral","sentiment_score":0.08149733021855354,"channel":0,"num_words":14,"start":372.88,"end":378.98},{"sentences":[{"text":"Okay.","start":379.88998,"end":380.38998,"sentiment":"neutral","sentiment_score":0.14723697304725647}],"sentiment":"neutral","sentiment_score":0.14723697304725647,"channel":1,"num_words":1,"start":379.88998,"end":380.38998},{"sentences":[{"text":"And then, it's okay to process it as well using the payment method you have on record so we can proceed accordingly to your request, the fed date.","start":379.925,"end":389.22498,"sentiment":"neutral","sentiment_score":0.19478595975254262}],"sentiment":"neutral","sentiment_score":0.19478595975254262,"channel":0,"num_words":28,"start":379.925,"end":389.22498},{"sentences":[{"text":"Yep.","start":389.65,"end":389.97,"sentiment":"neutral","sentiment_score":0.19122615456581116},{"text":"That's fine.","start":389.97,"end":390.405,"sentiment":"neutral","sentiment_score":0.3057727664709091}],"sentiment":"neutral","sentiment_score":0.26759056250254315,"channel":1,"num_words":3,"start":389.65,"end":390.405},{"sentences":[{"text":"Okay.","start":391.205,"end":391.60498,"sentiment":"neutral","sentiment_score":0.24331656098365784},{"text":"Sure.","start":391.60498,"end":391.925,"sentiment":"neutral","sentiment_score":0.24558047950267792},{"text":"And, Tammy, please give us a call.","start":391.925,"end":394.26498,"sentiment":"neutral","sentiment_score":0.1215945343886103},{"text":"Once you got the further details.","start":394.46,"end":396.16,"sentiment":"neutral","sentiment_score":0.07189556350931525},{"text":"We're happy to activate your services instead of you canceling your account fully with Airtel, because I'm showing here we had you more than a year now.","start":396.22,"end":405.44,"sentiment":"positive","sentiment_score":0.58035616962998}],"sentiment":"positive","sentiment_score":0.41526306529218954,"channel":0,"num_words":42,"start":391.205,"end":405.44},{"sentences":[{"text":"Yep.","start":405.76498,"end":406.17,"sentiment":"neutral","sentiment_score":0.23608744144439697}],"sentiment":"neutral","sentiment_score":0.23608744144439697,"channel":1,"num_words":1,"start":405.76498,"end":406.17},{"sentences":[{"text":"Yeah.","start":406.86002,"end":407.36002,"sentiment":"neutral","sentiment_score":0.3318500220775604},{"text":"Thank","start":407.465,"end":407.625,"sentiment":"positive","sentiment_score":0.5482204556465149}],"sentiment":"positive","sentiment_score":0.44003523886203766,"channel":0,"num_words":2,"start":406.86002,"end":407.625},{"sentences":[{"text":"No","start":407.53,"end":407.69,"sentiment":"positive","sentiment_score":0.4459041953086853}],"sentiment":"positive","sentiment_score":0.4459041953086853,"channel":1,"num_words":1,"start":407.53,"end":407.69},{"sentences":[{"text":"you","start":407.625,"end":407.745,"sentiment":"neutral","sentiment_score":0.31301411986351013}],"sentiment":"neutral","sentiment_score":0.31301411986351013,"channel":0,"num_words":1,"start":407.625,"end":407.745},{"sentences":[{"text":"worries.","start":407.69,"end":408.01,"sentiment":"positive","sentiment_score":0.42142078280448914}],"sentiment":"positive","sentiment_score":0.42142078280448914,"channel":1,"num_words":1,"start":407.69,"end":408.01},{"sentences":[{"text":"so much","start":407.745,"end":408.345,"sentiment":"positive","sentiment_score":0.5704832673072815}],"sentiment":"positive","sentiment_score":0.5704832673072815,"channel":0,"num_words":2,"start":407.745,"end":408.345},{"sentences":[{"text":"I'll","start":408.01,"end":408.17,"sentiment":"positive","sentiment_score":0.6065861582756042}],"sentiment":"positive","sentiment_score":0.6065861582756042,"channel":1,"num_words":1,"start":408.01,"end":408.17},{"sentences":[{"text":"for your time today.","start":408.345,"end":409.945,"sentiment":"positive","sentiment_score":0.6763313114643097},{"text":"Just give us a call, okay, prior","start":409.945,"end":411.945,"sentiment":"neutral","sentiment_score":0.2903574321951185}],"sentiment":"positive","sentiment_score":0.43071157011118805,"channel":0,"num_words":11,"start":408.345,"end":411.945},{"sentences":[{"text":"okay.","start":411.77002,"end":412.27002,"sentiment":"neutral","sentiment_score":0.2823866009712219}],"sentiment":"neutral","sentiment_score":0.2823866009712219,"channel":1,"num_words":1,"start":411.77002,"end":412.27002},{"sentences":[{"text":"to that day.","start":411.945,"end":412.845,"sentiment":"neutral","sentiment_score":0.2512429157892863}],"sentiment":"neutral","sentiment_score":0.2512429157892863,"channel":0,"num_words":3,"start":411.945,"end":412.845},{"sentences":[{"text":"No worries.","start":413.05002,"end":413.69,"sentiment":"neutral","sentiment_score":0.11764009669423103},{"text":"Just wanted to check as well.","start":413.69,"end":414.89,"sentiment":"neutral","sentiment_score":0.10607782751321793},{"text":"You guys have MBN capabilities as well just in case?","start":414.89,"end":418.485,"sentiment":"neutral","sentiment_score":0.08702577650547028}],"sentiment":"neutral","sentiment_score":0.09677805130680402,"channel":1,"num_words":18,"start":413.05002,"end":418.485},{"sentences":[{"text":"Yes.","start":418.98502,"end":419.48502,"sentiment":"neutral","sentiment_score":0.1641535758972168},{"text":"We have a lot of networks that we can provide a service.","start":419.86502,"end":423.75998,"sentiment":"neutral","sentiment_score":0.20162237187226614},{"text":"So Supa Network, NBN, Linham, Gigafy, Digitech, Opticom, Community Fiber.","start":423.75998,"end":432.58,"sentiment":"neutral","sentiment_score":0.1655242085456848},{"text":"Those are the network that we are into.","start":433.12,"end":437.53998,"sentiment":"neutral","sentiment_score":0.24074719473719597},{"text":"And then in case, Tammy, if your serve address is serviceable by NBN, we can also provide you, like, a 15% discount for three months to your new premises once we activate your service there.","start":437.715,"end":453.415,"sentiment":"neutral","sentiment_score":0.24914843759366445}],"sentiment":"neutral","sentiment_score":0.22553086359844063,"channel":0,"num_words":66,"start":418.98502,"end":453.415},{"sentences":[{"text":"Okay.","start":453.55502,"end":453.95502,"sentiment":"neutral","sentiment_score":0.08018584549427032},{"text":"So if I need to change the plan to accommodate the new property, that's that's that's okay?","start":453.95502,"end":459.63998,"sentiment":"neutral","sentiment_score":0.008645130869220285},{"text":"Like, I can change","start":459.63998,"end":460.62,"sentiment":"neutral","sentiment_score":-0.0020184465683996677}],"sentiment":"neutral","sentiment_score":0.00995814927260984,"channel":1,"num_words":22,"start":453.55502,"end":460.62},{"sentences":[{"text":"Mhmm.","start":460.36002,"end":460.86002,"sentiment":"neutral","sentiment_score":-0.008457483723759651}],"sentiment":"neutral","sentiment_score":-0.008457483723759651,"channel":0,"num_words":1,"start":460.36002,"end":460.86002},{"sentences":[{"text":"the existing plan?","start":461.0,"end":462.22,"sentiment":"neutral","sentiment_score":-0.015130296039084593}],"sentiment":"neutral","sentiment_score":-0.015130296039084593,"channel":1,"num_words":3,"start":461.0,"end":462.22},{"sentences":[{"text":"Mm-mm.","start":462.76,"end":463.26,"sentiment":"neutral","sentiment_score":0.022687658667564392},{"text":"Yeah.","start":464.36002,"end":464.76,"sentiment":"neutral","sentiment_score":0.05239024758338928},{"text":"For example, currently, you are Supa Network.","start":464.76,"end":468.94,"sentiment":"neutral","sentiment_score":0.08215251086013657},{"text":"And","start":469.44498,"end":469.60498,"sentiment":"neutral","sentiment_score":0.09209844470024107}],"sentiment":"neutral","sentiment_score":0.07422439269721508,"channel":0,"num_words":10,"start":462.76,"end":469.60498},{"sentences":[{"text":"Yes.","start":469.47998,"end":469.725,"sentiment":"neutral","sentiment_score":0.12170146405696868}],"sentiment":"neutral","sentiment_score":0.12170146405696868,"channel":1,"num_words":1,"start":469.47998,"end":469.725},{"sentences":[{"text":"then in case your new address will be NBN, we can go ahead and activate your service, and we do have plans there.","start":469.60498,"end":479.845,"sentiment":"neutral","sentiment_score":0.12633223410533823},{"text":"If you would like the same price let me check here.","start":479.845,"end":483.42,"sentiment":"neutral","sentiment_score":0.05824066766283729},{"text":"Because currently, your subscription is $79.95.","start":483.42,"end":488.4,"sentiment":"neutral","sentiment_score":0.028435862933595974}],"sentiment":"neutral","sentiment_score":0.09292259765788913,"channel":0,"num_words":40,"start":469.60498,"end":488.4},{"sentences":[{"text":"Yep.","start":488.69998,"end":489.19998,"sentiment":"neutral","sentiment_score":0.090640589594841}],"sentiment":"neutral","sentiment_score":0.090640589594841,"channel":1,"num_words":1,"start":488.69998,"end":489.19998},{"sentences":[{"text":"So we have the same price under NBN, and it's also 50 m MBPS.","start":489.02,"end":496.16,"sentiment":"neutral","sentiment_score":0.114967872521707},{"text":"It's","start":496.545,"end":497.045,"sentiment":"neutral","sentiment_score":0.10323210060596466}],"sentiment":"neutral","sentiment_score":0.11418548772732416,"channel":0,"num_words":15,"start":489.02,"end":497.045},{"sentences":[{"text":"Okay.","start":497.09998,"end":497.415,"sentiment":"neutral","sentiment_score":0.10890933871269226}],"sentiment":"neutral","sentiment_score":0.10890933871269226,"channel":1,"num_words":1,"start":497.09998,"end":497.415},{"sentences":[{"text":"also standard.","start":497.505,"end":498.80502,"sentiment":"neutral","sentiment_score":0.10536685958504678}],"sentiment":"neutral","sentiment_score":0.10536685958504678,"channel":0,"num_words":2,"start":497.505,"end":498.80502},{"sentences":[{"text":"Okay.","start":499.33502,"end":499.83502,"sentiment":"neutral","sentiment_score":0.11469116806983948},{"text":"No worries.","start":499.89502,"end":500.55502,"sentiment":"neutral","sentiment_score":0.14089395850896835},{"text":"Yeah.","start":501.255,"end":501.495,"sentiment":"neutral","sentiment_score":0.17777805030345917},{"text":"I'll definitely give you a call once I have more information.","start":501.495,"end":504.39502,"sentiment":"neutral","sentiment_score":0.228960936719721}],"sentiment":"neutral","sentiment_score":0.20618849595387775,"channel":1,"num_words":15,"start":499.33502,"end":504.39502},{"sentences":[{"text":"Sure.","start":505.98502,"end":506.30502,"sentiment":"neutral","sentiment_score":0.17995432019233704},{"text":"Please give us a call before September 15 so we can also arrange the transfer to your new premises.","start":506.30502,"end":514.03,"sentiment":"neutral","sentiment_score":0.15421316576631447},{"text":"Alright?","start":514.25,"end":514.75,"sentiment":"neutral","sentiment_score":0.11768843233585358}],"sentiment":"neutral","sentiment_score":0.15369966200419835,"channel":0,"num_words":21,"start":505.98502,"end":514.75},{"sentences":[{"text":"Okay.","start":515.02997,"end":515.43,"sentiment":"neutral","sentiment_score":0.10958629101514816},{"text":"No worries.","start":515.43,"end":516.17,"sentiment":"neutral","sentiment_score":0.11709669604897499}],"sentiment":"neutral","sentiment_score":0.11459322770436604,"channel":1,"num_words":3,"start":515.02997,"end":516.17},{"sentences":[{"text":"Alright.","start":516.41003,"end":516.91003,"sentiment":"neutral","sentiment_score":0.12276296317577362},{"text":"And so for the meantime, I will take note of this everything then.","start":517.29004,"end":520.49,"sentiment":"neutral","sentiment_score":0.13438060478522226},{"text":"We'll we'll talk soon.","start":520.49,"end":522.11,"sentiment":"neutral","sentiment_score":0.13948337361216545},{"text":"We'll","start":522.6989,"end":522.85895,"sentiment":"neutral","sentiment_score":0.09270580112934113}],"sentiment":"neutral","sentiment_score":0.13265000636640348,"channel":0,"num_words":19,"start":516.41003,"end":522.85895},{"sentences":[{"text":"Okay.","start":522.79,"end":523.29,"sentiment":"neutral","sentiment_score":0.05989685654640198}],"sentiment":"neutral","sentiment_score":0.05989685654640198,"channel":1,"num_words":1,"start":522.79,"end":523.29},{"sentences":[{"text":"wait for your call.","start":522.85895,"end":523.9989,"sentiment":"neutral","sentiment_score":0.24014509096741676}],"sentiment":"neutral","sentiment_score":0.24014509096741676,"channel":0,"num_words":4,"start":522.85895,"end":523.9989},{"sentences":[{"text":"Thank you so much.","start":524.31,"end":525.24896,"sentiment":"positive","sentiment_score":0.8196926862001419}],"sentiment":"positive","sentiment_score":0.8196926862001419,"channel":1,"num_words":4,"start":524.31,"end":525.24896},{"sentences":[{"text":"Alright.","start":525.2589,"end":525.65894,"sentiment":"positive","sentiment_score":0.6429014205932617},{"text":"Thank you, Tammy.","start":525.65894,"end":526.53894,"sentiment":"positive","sentiment_score":0.8264029622077942},{"text":"Have a good one.","start":526.53894,"end":527.5189,"sentiment":"positive","sentiment_score":0.7757143527269363}],"sentiment":"positive","sentiment_score":0.7781209647655487,"channel":0,"num_words":8,"start":525.2589,"end":527.5189},{"sentences":[{"text":"You too.","start":527.649,"end":528.209,"sentiment":"positive","sentiment_score":0.5341857373714447},{"text":"Bye.","start":528.209,"end":528.709,"sentiment":"neutral","sentiment_score":0.27682173252105713}],"sentiment":"positive","sentiment_score":0.44839773575464886,"channel":1,"num_words":3,"start":527.649,"end":528.709},{"sentences":[{"text":"Bye bye.","start":528.77893,"end":529.4389,"sentiment":"neutral","sentiment_score":0.023193340748548508}],"sentiment":"neutral","sentiment_score":0.023193340748548508,"channel":0,"num_words":2,"start":528.77893,"end":529.4389}]},"summary":{"result":"success","short":"The customer, Tammy Louie, wants to terminate her services and provides her personal information to the agent. The agent informs her that there is a cancellation policy and that she will need to cancel the service within 30 days. The agent also explains the process for activating services and offers assistance with transferring to a new premises."},"intents":{"segments":[{"text":"May I have your full name, please? Tammy Louie.","start_word":46,"end_word":54,"intents":[{"intent":"Provide name","confidence_score":0.022185864},{"intent":"Verify information","confidence_score":0.262361}]},{"text":"How would I find the ID number? Yeah.","start_word":144,"end_word":151,"intents":[{"intent":"Receive id number","confidence_score":0.00003669061}]},{"text":"How about your email address registered to your account?","start_word":186,"end_word":194,"intents":[{"intent":"Provide email address","confidence_score":0.35497543}]},{"text":"Would you mind providing your new address, and when are you moving out to this premises that you currently have the service? Sorry.","start_word":275,"end_word":297,"intents":[{"intent":"Provide address","confidence_score":0.22049904},{"intent":"Provide new address","confidence_score":0.1670191}]},{"text":"I'll need to cancel it from the September 15. '15.","start_word":339,"end_word":348,"intents":[{"intent":"Cancel contract","confidence_score":0.49464864}]},{"text":"I'm not sure what the connection will be like at the new premise, so I can't provide any details on that at at the moment, but I just wanted to give as much notice as possible. Okay.","start_word":350,"end_word":386,"intents":[{"intent":"Provide details","confidence_score":0.40137616},{"intent":"Confirm connection","confidence_score":0.0024064705}]},{"text":"So, technically, just for security, we can just go ahead and let this fifteen any specific time this day for your service to be canceled? Anytime.","start_word":401,"end_word":426,"intents":[{"intent":"Provide security details","confidence_score":0.010388375}]},{"text":"So prior to this date, the amount that you are needing to pay is this plus bill for August and then the $132. This invoice, separate invoice for the cancellation fee will be sent before the fifteenth. Okay. And then, it's okay to process it as well using the payment method you have on record so we can proceed accordingly to your request, the fed date. Yep.","start_word":515,"end_word":581,"intents":[{"intent":"Process payment","confidence_score":0.32984847}]},{"text":"You guys have MBN capabilities as well just in case? Yes.","start_word":658,"end_word":668,"intents":[{"intent":"Check service availability","confidence_score":0.030999862}]},{"text":"So if I need to change the plan to accommodate the new property, that's that's that's okay?","start_word":735,"end_word":751,"intents":[{"intent":"Change plan","confidence_score":0.22171384}]},{"text":"Please give us a call before September 15 so we can also arrange the transfer to your new premises. Alright? Okay.","start_word":846,"end_word":866,"intents":[{"intent":"Arrange transfer","confidence_score":0.41555434}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.2518013119697571},{"text":"Good afternoon.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.3914476037025452},{"text":"This is Airtel accounts.","start_word":3,"end_word":6,"sentiment":"neutral","sentiment_score":0.3193192780017853},{"text":"How may I help you today?","start_word":7,"end_word":12,"sentiment":"positive","sentiment_score":0.3514525294303894},{"text":"Hi. I wanted to give notice to terminate my services as I'm moving out.","start_word":13,"end_word":26,"sentiment":"neutral","sentiment_score":-0.1617361307144165},{"text":"Oh, thank you so much for your call.","start_word":27,"end_word":34,"sentiment":"positive","sentiment_score":0.5270940065383911},{"text":"Let me just go ahead and pull out your account here. May I have your full name, please? Tammy Louie. So it's t a, m m, y.","start_word":35,"end_word":61,"sentiment":"neutral","sentiment_score":0.1136532723903656},{"text":"Thank you. Nice to have you on the line, Tammy.","start_word":62,"end_word":71,"sentiment":"positive","sentiment_score":0.5424939393997192},{"text":"And your birthday, please? 02/21/1993.","start_word":72,"end_word":76,"sentiment":"neutral","sentiment_score":0.13338854908943176},{"text":"Thank you.","start_word":77,"end_word":78,"sentiment":"positive","sentiment_score":0.3522009253501892},{"text":"Just give me a moment. Let me just check our records. Okay? Because this is one of our security measure. Bear with me. No. Sorry, Tammy. I've tried to go over to your account details. It seems like when you sign up, you haven't provided your date of birth. You provided here your identification or an ID number. Could could you verify that details, please? How would I find the ID number? Yeah. It usually, our customers are providing their driver's license number or Medicare number Two My account number is 535, if that helps. 535. Okay. I understand that you are not confident in providing that. How about your email address registered to your account? Mhmm. Yeah. Go ahead, please verify. Yeah. Tammy.luis@hotmail. Thank you for that. So, Tammy, I'm showing on here that you are Com. under a twenty four month contract. So, technically, if you are canceling a service, our cancellation policy is providing a thirty days notice and then a cancellation fee of $132. But if you would we can go ahead and let you bring your contract to where you are moving in so we can just activate the service there. Would you mind providing your new address, and when are you moving out to this premises that you currently have the service? Sorry.","start_word":79,"end_word":297,"sentiment":"neutral","sentiment_score":-0.048605095595121384},{"text":"I I don't believe I'm on a contract.","start_word":298,"end_word":305,"sentiment":"negative","sentiment_score":-0.398368775844574},{"text":"Yes. You do. I'm showing here we've have you since January 2025, and your contract is twenty four month contract. So it will end by January first of next year. Interesting. Okay.","start_word":306,"end_word":337,"sentiment":"neutral","sentiment_score":0.01823587156832218},{"text":"No. I'll need to cancel it from the September 15. '15.","start_word":338,"end_word":348,"sentiment":"negative","sentiment_score":-0.3820447325706482},{"text":"Okay. I'm not sure what the connection will be like at the new premise, so I can't provide any details on that at at the moment, but I just wanted to give as much notice as possible. Okay. I believe So that's so twenty if one twenty one days notice. yes. Yes. So, technically, just for security, we can just go ahead and let this fifteen any specific time this day for your service to be canceled? Anytime. Anytime. Okay. And then in case you've already got further details about your new premises, please give us a call prior to this date. In that way, we can check if we can provide you the services there. In that way, you can bring the contract and you could avoid the cancellation fee. Okay. No worries. Okay. So here let me just put here. One moment. I'm so and have you received, like, a router from us? I've brought my own. Okay.","start_word":349,"end_word":508,"sentiment":"neutral","sentiment_score":-0.020117653533816338},{"text":"Thank you.","start_word":509,"end_word":510,"sentiment":"positive","sentiment_score":0.37630710005760193},{"text":"Just put here. Okay. So prior to this date, the amount that you are needing to pay is this plus bill for August and then the $132. This invoice, separate invoice for the cancellation fee will be sent before the fifteenth. Okay. And then, it's okay to process it as well using the payment method you have on record so we can proceed accordingly to your request, the fed date. Yep. That's fine. Okay. Sure. And, Tammy, please give us a call. Once you got the further details.","start_word":511,"end_word":598,"sentiment":"neutral","sentiment_score":0.1366131752729416},{"text":"We're happy to activate your services instead of you canceling your account fully with Airtel, because I'm showing here we had you more than a year now.","start_word":599,"end_word":625,"sentiment":"positive","sentiment_score":0.5844796299934387},{"text":"Yep. Yeah.","start_word":626,"end_word":627,"sentiment":"neutral","sentiment_score":0.2743924856185913},{"text":"Thank No you worries. so much I'll for your time today.","start_word":628,"end_word":638,"sentiment":"positive","sentiment_score":0.5616874098777771},{"text":"Just give us a call, okay, prior okay. to that day. No worries. Just wanted to check as well. You guys have MBN capabilities as well just in case? Yes. We have a lot of networks that we can provide a service. So Supa Network, NBN, Linham, Gigafy, Digitech, Opticom, Community Fiber. Those are the network that we are into. And then in case, Tammy, if your serve address is serviceable by NBN, we can also provide you, like, a 15% discount for three months to your new premises once we activate your service there. Okay. So if I need to change the plan to accommodate the new property, that's that's that's okay? Like, I can change Mhmm. the existing plan? Mm-mm. Yeah. For example, currently, you are Supa Network. And Yes. then in case your new address will be NBN, we can go ahead and activate your service, and we do have plans there. If you would like the same price let me check here. Because currently, your subscription is $79.95. Yep. So we have the same price under NBN, and it's also 50 m MBPS. It's Okay. also standard. Okay. No worries. Yeah. I'll definitely give you a call once I have more information. Sure. Please give us a call before September 15 so we can also arrange the transfer to your new premises. Alright? Okay. No worries. Alright. And so for the meantime, I will take note of this everything then. We'll we'll talk soon. We'll Okay. wait for your call.","start_word":639,"end_word":892,"sentiment":"neutral","sentiment_score":0.1419694961055996},{"text":"Thank you so much. Alright. Thank you, Tammy. Have a good one. You too.","start_word":893,"end_word":906,"sentiment":"positive","sentiment_score":0.7453925013542175},{"text":"Bye. Bye bye.","start_word":907,"end_word":909,"sentiment":"neutral","sentiment_score":0.2161131203174591}],"average":{"sentiment":"neutral","sentiment_score":0.0886427640914917}}}}