{"metadata":{"transaction_key":"deprecated","request_id":"01a0cce5-f6c7-7d31-af06-f5cfa9389821","sha256":"71b464eea8e6d0d02156a5bf9089658474c1c4aaa2e042ef06a8998ee9757ce6","created":"2026-09-23T06:13:40.077Z","duration":19.799938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":14,"output_tokens":14},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":14,"output_tokens":2}},"results":{"channels":[{"alternatives":[{"transcript":"Good afternoon. Aptial tech support. Hello? Hello? Hello?","confidence":0.9921875,"words":[{"word":"good","start":0.48,"end":0.71999997,"confidence":0.984375,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.8403916954994202},{"word":"afternoon","start":0.71999997,"end":1.1999999,"confidence":0.98999023,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.7588139176368713},{"word":"aptial","start":1.1999999,"end":1.5999999,"confidence":0.5822754,"punctuated_word":"Aptial","sentiment":"positive","sentiment_score":0.503679096698761},{"word":"tech","start":1.5999999,"end":1.76,"confidence":0.9921875,"punctuated_word":"tech","sentiment":"positive","sentiment_score":0.4951443672180176},{"word":"support","start":1.76,"end":2.26,"confidence":0.9655762,"punctuated_word":"support.","sentiment":"positive","sentiment_score":0.4050091505050659},{"word":"hello","start":5.7599998,"end":6.2599998,"confidence":0.9921875,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.06340669095516205},{"word":"hello","start":10.48,"end":10.98,"confidence":0.9946289,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.014226919040083883},{"word":"hello","start":15.984938,"end":16.484938,"confidence":0.99365234,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.008335613645613194}],"paragraphs":{"transcript":"\nGood afternoon. Aptial tech support. Hello? Hello? Hello?","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.48,"end":1.1999999,"sentiment":"positive","sentiment_score":0.7996028065681458},{"text":"Aptial tech support.","start":1.1999999,"end":2.26,"sentiment":"positive","sentiment_score":0.4679442048072815},{"text":"Hello?","start":5.7599998,"end":6.2599998,"sentiment":"neutral","sentiment_score":0.06340669095516205},{"text":"Hello?","start":10.48,"end":10.98,"sentiment":"neutral","sentiment_score":0.014226919040083883},{"text":"Hello?","start":15.984938,"end":16.484938,"sentiment":"neutral","sentiment_score":0.008335613645613194}],"sentiment":"positive","sentiment_score":0.3861259313998744,"num_words":8,"start":0.48,"end":16.484938}]}}]},{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon. Aptial tech support. Hello? Hello? Hello?","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.48,"end":1.1999999,"sentiment":"positive","sentiment_score":0.7996028065681458},{"text":"Aptial tech support.","start":1.1999999,"end":2.26,"sentiment":"positive","sentiment_score":0.4679442048072815},{"text":"Hello?","start":5.7599998,"end":6.2599998,"sentiment":"neutral","sentiment_score":0.06340669095516205},{"text":"Hello?","start":10.48,"end":10.98,"sentiment":"neutral","sentiment_score":0.014226919040083883},{"text":"Hello?","start":15.984938,"end":16.484938,"sentiment":"neutral","sentiment_score":0.008335613645613194}],"sentiment":"positive","sentiment_score":0.3861259313998744,"channel":0,"num_words":8,"start":0.48,"end":16.484938}]},"summary":{"result":"success","short":"Good afternoon. Aptial tech support. Hello? Hello? Hello?"},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Good afternoon. Aptial tech support.","start_word":0,"end_word":4,"sentiment":"positive","sentiment_score":0.5838175415992737},{"text":"Hello? Hello? Hello?","start_word":5,"end_word":7,"sentiment":"neutral","sentiment_score":0.031034190207719803}],"average":{"sentiment":"positive","sentiment_score":0.3469104085649763}}}}