{"metadata":{"transaction_key":"deprecated","request_id":"01a0f106-9b40-7f51-b69f-b8760222e7dc","sha256":"8b5b22c43693f5677efcefd8a3dcd249b59639ba19f5cb89df407b9ced92e7af","created":"2026-09-30T06:35:38.444Z","duration":188.42393,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":62,"output_tokens":62},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":62,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"Oh, good there, Karina. My name is Rahul. I'm calling from six one. Hope you're well. Thank you. And something back.","confidence":0.9301758,"words":[{"word":"oh","start":8.72,"end":8.88,"confidence":0.71362305,"punctuated_word":"Oh,","sentiment":"positive","sentiment_score":0.5272062420845032},{"word":"good","start":8.88,"end":9.12,"confidence":0.52978516,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.5937610268592834},{"word":"there","start":9.12,"end":9.5199995,"confidence":0.7780762,"punctuated_word":"there,","sentiment":"positive","sentiment_score":0.5960444211959839},{"word":"karina","start":9.5199995,"end":10.0199995,"confidence":0.8499349,"punctuated_word":"Karina.","sentiment":"positive","sentiment_score":0.6289246082305908},{"word":"my","start":10.32,"end":10.48,"confidence":0.9941406,"punctuated_word":"My","sentiment":"neutral","sentiment_score":0.27225223183631897},{"word":"name","start":10.48,"end":10.639999,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.22048577666282657},{"word":"is","start":10.639999,"end":10.88,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.23576180636882785},{"word":"rahul","start":10.88,"end":11.38,"confidence":0.8027344,"punctuated_word":"Rahul.","sentiment":"neutral","sentiment_score":0.26869913935661316},{"word":"i'm","start":11.44,"end":11.679999,"confidence":0.9980469,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.2936481237411499},{"word":"calling","start":11.679999,"end":12.0,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.26829180121421814},{"word":"from","start":12.0,"end":12.4,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.2456626296043396},{"word":"six","start":12.4,"end":12.639999,"confidence":0.1784668,"punctuated_word":"six","sentiment":"neutral","sentiment_score":0.2289953976869583},{"word":"one","start":12.639999,"end":12.96,"confidence":0.5554199,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.30170583724975586},{"word":"hope","start":12.96,"end":13.2,"confidence":0.9301758,"punctuated_word":"Hope","sentiment":"positive","sentiment_score":0.5441796183586121},{"word":"you're","start":13.2,"end":13.36,"confidence":0.9946289,"punctuated_word":"you're","sentiment":"positive","sentiment_score":0.5154238939285278},{"word":"well","start":13.36,"end":13.599999,"confidence":0.9995117,"punctuated_word":"well.","sentiment":"positive","sentiment_score":0.5126557350158691},{"word":"thank","start":13.599999,"end":13.84,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6747313737869263},{"word":"you","start":13.84,"end":14.055,"confidence":0.99316406,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.6382519006729126},{"word":"and","start":97.799995,"end":98.119995,"confidence":0.7368164,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.11728785187005995},{"word":"something","start":98.119995,"end":98.6,"confidence":0.39990234,"punctuated_word":"something","sentiment":"neutral","sentiment_score":0.07666633278131485},{"word":"back","start":98.6,"end":99.015,"confidence":0.78881836,"punctuated_word":"back.","sentiment":"neutral","sentiment_score":0.07917701452970505}],"paragraphs":{"transcript":"\nOh, good there, Karina. My name is Rahul. I'm calling from six one. Hope you're well. Thank you.\n\nAnd something back.","paragraphs":[{"sentences":[{"text":"Oh, good there, Karina.","start":8.72,"end":10.0199995,"sentiment":"positive","sentiment_score":0.5864840745925903},{"text":"My name is Rahul.","start":10.32,"end":11.38,"sentiment":"neutral","sentiment_score":0.24929973855614662},{"text":"I'm calling from six one.","start":11.44,"end":12.96,"sentiment":"neutral","sentiment_score":0.26766075789928434},{"text":"Hope you're well.","start":12.96,"end":13.599999,"sentiment":"positive","sentiment_score":0.5240864157676697},{"text":"Thank you.","start":13.599999,"end":14.055,"sentiment":"positive","sentiment_score":0.6564916372299194}],"sentiment":"positive","sentiment_score":0.420371197991901,"num_words":18,"start":8.72,"end":14.055},{"sentences":[{"text":"And something back.","start":97.799995,"end":99.015,"sentiment":"neutral","sentiment_score":0.09104373306035995}],"sentiment":"neutral","sentiment_score":0.09104373306035995,"num_words":3,"start":97.799995,"end":99.015}]}}]},{"alternatives":[{"transcript":"The person you are calling is not available. Please leave a short message, and it will be sent as an audio message.","confidence":1.0,"words":[{"word":"the","start":0.16,"end":0.39999998,"confidence":0.9980469,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.41217830777168274},{"word":"person","start":0.39999998,"end":0.71999997,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.4195067584514618},{"word":"you","start":0.71999997,"end":0.88,"confidence":1.0,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.39242851734161377},{"word":"are","start":0.88,"end":1.12,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.3222139775753021},{"word":"calling","start":1.12,"end":1.5999999,"confidence":1.0,"punctuated_word":"calling","sentiment":"negative","sentiment_score":-0.38555002212524414},{"word":"is","start":1.5999999,"end":1.8399999,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.5500435829162598},{"word":"not","start":1.8399999,"end":2.1599998,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.5658453106880188},{"word":"available","start":2.1599998,"end":2.6599998,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.54901123046875},{"word":"please","start":3.12,"end":3.52,"confidence":1.0,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.3980262279510498},{"word":"leave","start":3.52,"end":3.6799998,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.29397937655448914},{"word":"a","start":3.6799998,"end":3.84,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.3078839182853699},{"word":"short","start":3.84,"end":4.24,"confidence":1.0,"punctuated_word":"short","sentiment":"neutral","sentiment_score":-0.19771598279476169},{"word":"message","start":4.24,"end":4.74,"confidence":0.93237305,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.2601059675216675},{"word":"and","start":4.7999997,"end":5.04,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.1721680611371994},{"word":"it","start":5.04,"end":5.12,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.2724500000476837},{"word":"will","start":5.12,"end":5.2799997,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.16478228569030762},{"word":"be","start":5.2799997,"end":5.44,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.17668302357196808},{"word":"sent","start":5.44,"end":5.8399997,"confidence":1.0,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":-0.18958143889904025},{"word":"as","start":5.8399997,"end":6.0,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.1969606578350067},{"word":"an","start":6.0,"end":6.16,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.21223434805870056},{"word":"audio","start":6.16,"end":6.56,"confidence":1.0,"punctuated_word":"audio","sentiment":"neutral","sentiment_score":-0.17291173338890076},{"word":"message","start":6.56,"end":7.06,"confidence":1.0,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":-0.23377573490142825}],"paragraphs":{"transcript":"\nThe person you are calling is not available. Please leave a short message, and it will be sent as an audio message.","paragraphs":[{"sentences":[{"text":"The person you are calling is not available.","start":0.16,"end":2.6599998,"sentiment":"negative","sentiment_score":-0.44959721341729164},{"text":"Please leave a short message, and it will be sent as an audio message.","start":3.12,"end":7.06,"sentiment":"neutral","sentiment_score":-0.23208991118839808}],"sentiment":"neutral","sentiment_score":-0.3111834756352685,"num_words":22,"start":0.16,"end":7.06}]}}]}],"paragraphs":{"transcript":"\nChannel 1: The person you are calling is not available. Please leave a short message, and it will be sent as an audio message.\n\nChannel 0: Oh, good there, Karina. My name is Rahul. I'm calling from six one. Hope you're well. Thank you.\n\nAnd something back.","paragraphs":[{"sentences":[{"text":"The person you are calling is not available.","start":0.16,"end":2.6599998,"sentiment":"negative","sentiment_score":-0.44959721341729164},{"text":"Please leave a short message, and it will be sent as an audio message.","start":3.12,"end":7.06,"sentiment":"neutral","sentiment_score":-0.23208991118839808}],"sentiment":"neutral","sentiment_score":-0.3111834756352685,"channel":1,"num_words":22,"start":0.16,"end":7.06},{"sentences":[{"text":"Oh, good there, Karina.","start":8.72,"end":10.0199995,"sentiment":"positive","sentiment_score":0.5864840745925903},{"text":"My name is Rahul.","start":10.32,"end":11.38,"sentiment":"neutral","sentiment_score":0.24929973855614662},{"text":"I'm calling from six one.","start":11.44,"end":12.96,"sentiment":"neutral","sentiment_score":0.26766075789928434},{"text":"Hope you're well.","start":12.96,"end":13.599999,"sentiment":"positive","sentiment_score":0.5240864157676697},{"text":"Thank you.","start":13.599999,"end":14.055,"sentiment":"positive","sentiment_score":0.6564916372299194}],"sentiment":"positive","sentiment_score":0.420371197991901,"channel":0,"num_words":18,"start":8.72,"end":14.055},{"sentences":[{"text":"And something back.","start":97.799995,"end":99.015,"sentiment":"neutral","sentiment_score":0.09104373306035995}],"sentiment":"neutral","sentiment_score":0.09104373306035995,"channel":0,"num_words":3,"start":97.799995,"end":99.015}]},"summary":{"result":"success","short":"The person you are calling is not available. Please leave a short message, and it will be sent as an audio message. Oh, good there, Karina. My name is Rahul. I'm calling from six one. Hope you're well. Thank you. And something back."},"intents":{"segments":[{"text":"Thank you. And something back.","start_word":38,"end_word":42,"intents":[{"intent":"Call back","confidence_score":0.01273261}]}]},"sentiments":{"segments":[{"text":"The person you are calling is not available.","start_word":0,"end_word":7,"sentiment":"negative","sentiment_score":-0.4606432318687439},{"text":"Please leave a short message, and it will be sent as an audio message.","start_word":8,"end_word":21,"sentiment":"neutral","sentiment_score":-0.2382955551147461},{"text":"Oh, good there, Karina.","start_word":22,"end_word":25,"sentiment":"positive","sentiment_score":0.5951067805290222},{"text":"My name is Rahul. I'm calling from six one.","start_word":26,"end_word":34,"sentiment":"neutral","sentiment_score":0.26870739459991455},{"text":"Hope you're well. Thank you.","start_word":35,"end_word":39,"sentiment":"positive","sentiment_score":0.5629997849464417},{"text":"And something back.","start_word":40,"end_word":42,"sentiment":"neutral","sentiment_score":0.10875245183706284}],"average":{"sentiment":"neutral","sentiment_score":0.10359771790043}}}}