{"metadata":{"transaction_key":"deprecated","request_id":"019dbd55-9657-72e3-8528-2085310da209","sha256":"a2d21a47f4fcb82bd75beff1706eaf669eae52cd789535378aef588c1e54a4a8","created":"2026-04-24T02:37:02.103Z","duration":324.79193,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":423,"output_tokens":55},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":469,"output_tokens":469},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":469,"output_tokens":20}},"results":{"channels":[{"alternatives":[{"transcript":"Yes. Hello. Good morning. This is Maureen from Airtel tech support. Yeah. Am I speaking with Michael? Yeah. So we received your order, but upon checking, the payment has failed. But do you still wish to continue? Yeah. Regarding the number, is it your current number or a new number? May I know what number? Okay. I see. How about so, actually, once you get an eSIM mhmm. Mhmm. Yeah. Okay. Mhmm. Is it okay if I put you on hold? Let me just check. Checking on. Hang on. Hello? Yes. I'm thinking yeah. Thank you for waiting, Michael. So just to confirm, mhmm, you just need an ISIM without a plan mobile plan? Okay. So you need an eSIM only without a mobile plan? SIM SIM only. Okay. Is it okay if I transfer you to the other representative who is providing an eSIM? Yeah. Okay. Sure. Yeah. And just repeat your concern to him. Okay. Hang on. Thank you.","confidence":0.9951172,"words":[{"word":"yes","start":2.56,"end":2.8799999,"confidence":0.99853516,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.08903974294662476},{"word":"hello","start":2.8799999,"end":3.3799999,"confidence":0.99853516,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.11489054560661316},{"word":"good","start":3.6799998,"end":4.0,"confidence":0.5209961,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.3799542188644409},{"word":"morning","start":4.0,"end":4.5,"confidence":1.0,"punctuated_word":"morning.","sentiment":"positive","sentiment_score":0.3572516143321991},{"word":"this","start":4.64,"end":4.88,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.2597182095050812},{"word":"is","start":4.88,"end":5.12,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.23633231222629547},{"word":"maureen","start":5.12,"end":5.62,"confidence":0.8754883,"punctuated_word":"Maureen","sentiment":"neutral","sentiment_score":0.255548357963562},{"word":"from","start":6.08,"end":6.56,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.17752914130687714},{"word":"airtel","start":6.56,"end":7.04,"confidence":0.86002606,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":0.1351570039987564},{"word":"tech","start":7.04,"end":7.2799997,"confidence":0.97509766,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":0.15948998928070068},{"word":"support","start":7.2799997,"end":7.7799997,"confidence":0.9753418,"punctuated_word":"support.","sentiment":"neutral","sentiment_score":0.14592206478118896},{"word":"yeah","start":7.8399997,"end":8.24,"confidence":0.9863281,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0601496621966362},{"word":"am","start":8.24,"end":8.48,"confidence":0.9970703,"punctuated_word":"Am","sentiment":"neutral","sentiment_score":0.03440253436565399},{"word":"i","start":8.48,"end":8.559999,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04955512285232544},{"word":"speaking","start":8.559999,"end":8.96,"confidence":1.0,"punctuated_word":"speaking","sentiment":"neutral","sentiment_score":0.034323714673519135},{"word":"with","start":8.96,"end":9.2,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.033742330968379974},{"word":"michael","start":9.2,"end":9.7,"confidence":0.67211914,"punctuated_word":"Michael?","sentiment":"neutral","sentiment_score":0.04248227924108505},{"word":"yeah","start":12.585,"end":13.085,"confidence":0.98657227,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.030519988387823105},{"word":"so","start":13.145,"end":13.305,"confidence":0.75927734,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.003343433141708374},{"word":"we","start":13.305,"end":13.465,"confidence":0.9951172,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.03864347189664841},{"word":"received","start":13.465,"end":13.945,"confidence":0.97265625,"punctuated_word":"received","sentiment":"neutral","sentiment_score":0.0367564782500267},{"word":"your","start":13.945,"end":14.185,"confidence":0.9970703,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.04140157997608185},{"word":"order","start":14.185,"end":14.665,"confidence":0.8515625,"punctuated_word":"order,","sentiment":"neutral","sentiment_score":0.021126575767993927},{"word":"but","start":14.665,"end":14.985001,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.071122907102108},{"word":"upon","start":14.985001,"end":15.385,"confidence":0.9921875,"punctuated_word":"upon","sentiment":"neutral","sentiment_score":-0.17272400856018066},{"word":"checking","start":15.385,"end":15.865,"confidence":0.88427734,"punctuated_word":"checking,","sentiment":"neutral","sentiment_score":-0.12101943790912628},{"word":"the","start":15.865,"end":16.185,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.18923230469226837},{"word":"payment","start":16.185,"end":16.665,"confidence":1.0,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":-0.16680651903152466},{"word":"has","start":16.665,"end":16.905,"confidence":0.99902344,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.2966747283935547},{"word":"failed","start":16.905,"end":17.405,"confidence":0.9851074,"punctuated_word":"failed.","sentiment":"neutral","sentiment_score":-0.1712540090084076},{"word":"but","start":18.105,"end":18.425,"confidence":0.99902344,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.07764659821987152},{"word":"do","start":18.425,"end":18.505001,"confidence":0.98828125,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.0622982420027256},{"word":"you","start":18.505001,"end":18.665,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.02574072778224945},{"word":"still","start":18.665,"end":19.065,"confidence":0.99902344,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.06312279403209686},{"word":"wish","start":19.065,"end":19.305,"confidence":1.0,"punctuated_word":"wish","sentiment":"neutral","sentiment_score":-0.054806772619485855},{"word":"to","start":19.305,"end":19.465,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0516122467815876},{"word":"continue","start":19.465,"end":19.965,"confidence":1.0,"punctuated_word":"continue?","sentiment":"neutral","sentiment_score":-0.0116330087184906},{"word":"yeah","start":34.55,"end":35.05,"confidence":0.9926758,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.010241307318210602},{"word":"regarding","start":35.35,"end":35.85,"confidence":0.78759766,"punctuated_word":"Regarding","sentiment":"neutral","sentiment_score":0.0016042795032262802},{"word":"the","start":35.91,"end":36.07,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0016240309923887253},{"word":"number","start":36.07,"end":36.55,"confidence":0.98291016,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":-0.0012785615399479866},{"word":"is","start":36.55,"end":36.79,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.010530875995755196},{"word":"it","start":36.79,"end":37.11,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.0046652741730213165},{"word":"your","start":37.11,"end":37.43,"confidence":0.7529297,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.014642469584941864},{"word":"current","start":37.43,"end":37.75,"confidence":0.9980469,"punctuated_word":"current","sentiment":"neutral","sentiment_score":-0.012476367875933647},{"word":"number","start":37.75,"end":38.07,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.006547348573803902},{"word":"or","start":38.07,"end":38.309998,"confidence":0.98291016,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.011479388922452928},{"word":"a","start":38.309998,"end":38.47,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.00844469852745533},{"word":"new","start":38.47,"end":38.71,"confidence":1.0,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.012393003329634666},{"word":"number","start":38.71,"end":39.21,"confidence":0.9995117,"punctuated_word":"number?","sentiment":"neutral","sentiment_score":-0.005129372701048851},{"word":"may","start":42.765,"end":42.925,"confidence":0.7651367,"punctuated_word":"May","sentiment":"neutral","sentiment_score":0.01131683960556984},{"word":"i","start":42.925,"end":43.005,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.007634110748767853},{"word":"know","start":43.005,"end":43.165,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.005414154380559921},{"word":"what","start":43.165,"end":43.485,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.0019644461572170258},{"word":"number","start":43.485,"end":43.985,"confidence":1.0,"punctuated_word":"number?","sentiment":"neutral","sentiment_score":0.005230977199971676},{"word":"okay","start":51.165,"end":51.485,"confidence":0.9265137,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.012776643969118597},{"word":"i","start":51.485,"end":51.645,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.004430418834090233},{"word":"see","start":51.645,"end":52.145,"confidence":0.9995117,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":0.006674272008240223},{"word":"how","start":52.765,"end":53.005,"confidence":0.9604492,"punctuated_word":"How","sentiment":"neutral","sentiment_score":-0.0014229286462068558},{"word":"about","start":53.005,"end":53.505,"confidence":0.99902344,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.001969706267118454},{"word":"so","start":55.190002,"end":55.59,"confidence":0.78271484,"punctuated_word":"so,","sentiment":"neutral","sentiment_score":-0.00432851817458868},{"word":"actually","start":55.59,"end":56.07,"confidence":0.99316406,"punctuated_word":"actually,","sentiment":"neutral","sentiment_score":-0.008820134215056896},{"word":"once","start":56.07,"end":56.47,"confidence":0.99902344,"punctuated_word":"once","sentiment":"neutral","sentiment_score":-0.0012234710156917572},{"word":"you","start":56.47,"end":56.97,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.002868346869945526},{"word":"get","start":58.63,"end":58.95,"confidence":0.98095703,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.004700511693954468},{"word":"an","start":58.95,"end":59.27,"confidence":0.99316406,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.0034730397164821625},{"word":"esim","start":59.27,"end":59.59,"confidence":0.5119629,"punctuated_word":"eSIM","sentiment":"neutral","sentiment_score":0.003399140667170286},{"word":"mhmm","start":59.91,"end":60.41,"confidence":0.8934326,"punctuated_word":"mhmm.","sentiment":"neutral","sentiment_score":-0.006398449186235666},{"word":"mhmm","start":69.675,"end":70.175,"confidence":0.90405273,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.005498078651726246},{"word":"yeah","start":79.915,"end":80.415,"confidence":0.76538086,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.024717796593904495},{"word":"okay","start":80.555,"end":81.055,"confidence":0.95996094,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.023260580375790596},{"word":"mhmm","start":81.595,"end":82.095,"confidence":0.9490967,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.027331218123435978},{"word":"is","start":82.770004,"end":82.93,"confidence":0.97802734,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.03434682637453079},{"word":"it","start":82.93,"end":83.090004,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.014085330069065094},{"word":"okay","start":83.090004,"end":83.41,"confidence":1.0,"punctuated_word":"okay","sentiment":"neutral","sentiment_score":-0.00865224376320839},{"word":"if","start":83.41,"end":83.57,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.033129774034023285},{"word":"i","start":83.57,"end":83.73,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03524152562022209},{"word":"put","start":83.73,"end":84.05,"confidence":0.99902344,"punctuated_word":"put","sentiment":"neutral","sentiment_score":-0.04130569100379944},{"word":"you","start":84.05,"end":84.13,"confidence":0.99316406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.043486613780260086},{"word":"on","start":84.13,"end":84.29,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.04268552362918854},{"word":"hold","start":84.29,"end":84.53,"confidence":0.9995117,"punctuated_word":"hold?","sentiment":"neutral","sentiment_score":-0.0345437228679657},{"word":"let","start":84.53,"end":84.770004,"confidence":0.99609375,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.02366538718342781},{"word":"me","start":84.770004,"end":84.93,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.016641154885292053},{"word":"just","start":84.93,"end":85.25,"confidence":0.9980469,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.027271602302789688},{"word":"check","start":85.25,"end":85.75,"confidence":0.8378906,"punctuated_word":"check.","sentiment":"neutral","sentiment_score":-0.01143157109618187},{"word":"checking","start":86.85,"end":87.25,"confidence":0.5283203,"punctuated_word":"Checking","sentiment":"neutral","sentiment_score":0.020289860665798187},{"word":"on","start":87.25,"end":87.65,"confidence":0.6340332,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":0.01572069711983204},{"word":"hang","start":87.65,"end":87.89,"confidence":0.7529297,"punctuated_word":"Hang","sentiment":"neutral","sentiment_score":0.01750670000910759},{"word":"on","start":87.89,"end":88.39,"confidence":0.9807129,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":0.029695339500904083},{"word":"hello","start":248.47499,"end":248.97499,"confidence":0.96118164,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.031686700880527496},{"word":"yes","start":250.715,"end":251.11499,"confidence":0.89941406,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.028487198054790497},{"word":"i'm","start":251.11499,"end":251.275,"confidence":0.84887695,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.01962737739086151},{"word":"thinking","start":251.275,"end":251.595,"confidence":0.53759766,"punctuated_word":"thinking","sentiment":"neutral","sentiment_score":0.03391854837536812},{"word":"yeah","start":251.75499,"end":251.915,"confidence":0.98413086,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.06372018158435822},{"word":"thank","start":251.915,"end":252.155,"confidence":0.9951172,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.18281422555446625},{"word":"you","start":252.155,"end":252.315,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.21508559584617615},{"word":"for","start":252.315,"end":252.555,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.2676675319671631},{"word":"waiting","start":252.555,"end":252.955,"confidence":0.9914551,"punctuated_word":"waiting,","sentiment":"neutral","sentiment_score":0.2598477303981781},{"word":"michael","start":252.955,"end":253.455,"confidence":0.80126953,"punctuated_word":"Michael.","sentiment":"neutral","sentiment_score":0.2219477891921997},{"word":"so","start":253.92,"end":254.42,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.10498186945915222},{"word":"just","start":254.56,"end":254.71999,"confidence":0.8071289,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.08213280141353607},{"word":"to","start":254.71999,"end":254.87999,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06956517696380615},{"word":"confirm","start":254.87999,"end":255.37999,"confidence":0.8125,"punctuated_word":"confirm,","sentiment":"neutral","sentiment_score":0.05628613382577896},{"word":"mhmm","start":255.51999,"end":256.02,"confidence":0.9752197,"punctuated_word":"mhmm,","sentiment":"neutral","sentiment_score":0.04302222654223442},{"word":"you","start":256.47998,"end":256.63998,"confidence":0.9760742,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.028707996010780334},{"word":"just","start":256.63998,"end":256.88,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.011932972818613052},{"word":"need","start":256.88,"end":257.28,"confidence":0.99902344,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.028555598109960556},{"word":"an","start":257.28,"end":257.68,"confidence":0.95166016,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.008078601211309433},{"word":"isim","start":257.68,"end":258.18,"confidence":0.8515625,"punctuated_word":"ISIM","sentiment":"neutral","sentiment_score":0.014228027313947678},{"word":"without","start":258.32,"end":258.82,"confidence":0.99902344,"punctuated_word":"without","sentiment":"neutral","sentiment_score":-0.02618633583188057},{"word":"a","start":259.03998,"end":259.19998,"confidence":0.87158203,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.014594830572605131},{"word":"plan","start":259.19998,"end":259.6,"confidence":0.9970703,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":0.010916199535131454},{"word":"mobile","start":259.75998,"end":260.16,"confidence":0.99902344,"punctuated_word":"mobile","sentiment":"neutral","sentiment_score":-0.012475106865167618},{"word":"plan","start":260.16,"end":260.66,"confidence":0.93603516,"punctuated_word":"plan?","sentiment":"neutral","sentiment_score":0.002582766115665436},{"word":"okay","start":268.985,"end":269.305,"confidence":0.9333496,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.013731015846133232},{"word":"so","start":269.305,"end":269.465,"confidence":0.9921875,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.02629479393362999},{"word":"you","start":269.465,"end":269.625,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.03665704280138016},{"word":"need","start":269.625,"end":269.865,"confidence":0.9980469,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.033773407340049744},{"word":"an","start":269.865,"end":270.26498,"confidence":0.9370117,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.00926164910197258},{"word":"esim","start":270.26498,"end":270.585,"confidence":0.9199219,"punctuated_word":"eSIM","sentiment":"neutral","sentiment_score":-0.0006845192983746529},{"word":"only","start":270.585,"end":271.065,"confidence":1.0,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.03568251058459282},{"word":"without","start":271.065,"end":271.54498,"confidence":0.9707031,"punctuated_word":"without","sentiment":"neutral","sentiment_score":-0.0200132355093956},{"word":"a","start":271.54498,"end":271.705,"confidence":0.99609375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.023194722831249237},{"word":"mobile","start":271.705,"end":272.10498,"confidence":0.99902344,"punctuated_word":"mobile","sentiment":"neutral","sentiment_score":-0.02343117818236351},{"word":"plan","start":272.10498,"end":272.60498,"confidence":0.79467773,"punctuated_word":"plan?","sentiment":"neutral","sentiment_score":-0.00732848234474659},{"word":"sim","start":274.10498,"end":274.60498,"confidence":0.8535156,"punctuated_word":"SIM","sentiment":"neutral","sentiment_score":-0.004854824393987656},{"word":"sim","start":274.745,"end":275.145,"confidence":0.97509766,"punctuated_word":"SIM","sentiment":"neutral","sentiment_score":-0.00050358846783638},{"word":"only","start":275.145,"end":275.645,"confidence":0.9121094,"punctuated_word":"only.","sentiment":"neutral","sentiment_score":0.0029581375420093536},{"word":"okay","start":276.025,"end":276.525,"confidence":0.9904785,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.026021284982562065},{"word":"is","start":278.025,"end":278.26498,"confidence":0.9370117,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.010606834664940834},{"word":"it","start":278.26498,"end":278.425,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.021731816232204437},{"word":"okay","start":278.425,"end":278.66498,"confidence":1.0,"punctuated_word":"okay","sentiment":"neutral","sentiment_score":0.03838004916906357},{"word":"if","start":278.66498,"end":278.82498,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.05749817565083504},{"word":"i","start":278.82498,"end":278.985,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0376511812210083},{"word":"transfer","start":278.985,"end":279.465,"confidence":1.0,"punctuated_word":"transfer","sentiment":"neutral","sentiment_score":0.018542133271694183},{"word":"you","start":279.465,"end":279.625,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.022890962660312653},{"word":"to","start":279.625,"end":279.78497,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0426424965262413},{"word":"the","start":279.78497,"end":279.865,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02648111805319786},{"word":"other","start":279.865,"end":280.185,"confidence":1.0,"punctuated_word":"other","sentiment":"neutral","sentiment_score":0.028780244290828705},{"word":"representative","start":280.185,"end":280.685,"confidence":0.9951172,"punctuated_word":"representative","sentiment":"neutral","sentiment_score":0.0012125074863433838},{"word":"who","start":281.065,"end":281.305,"confidence":0.98095703,"punctuated_word":"who","sentiment":"neutral","sentiment_score":0.019373413175344467},{"word":"is","start":281.305,"end":281.625,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.012987863272428513},{"word":"providing","start":281.625,"end":282.10498,"confidence":0.9658203,"punctuated_word":"providing","sentiment":"neutral","sentiment_score":0.024509422481060028},{"word":"an","start":282.10498,"end":282.425,"confidence":0.9941406,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.027718622237443924},{"word":"esim","start":282.425,"end":282.925,"confidence":0.98779297,"punctuated_word":"eSIM?","sentiment":"neutral","sentiment_score":0.02633308246731758},{"word":"yeah","start":285.28,"end":285.68,"confidence":0.95288086,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.035991914570331573},{"word":"okay","start":285.68,"end":286.08002,"confidence":0.9638672,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.041607193648815155},{"word":"sure","start":286.08002,"end":286.58002,"confidence":0.95703125,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.05375177040696144},{"word":"yeah","start":287.36002,"end":287.68,"confidence":0.99609375,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.005714967846870422},{"word":"and","start":287.68,"end":287.92,"confidence":0.9970703,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.006092384457588196},{"word":"just","start":287.92,"end":288.42,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.01023542508482933},{"word":"repeat","start":288.72,"end":289.04,"confidence":0.85058594,"punctuated_word":"repeat","sentiment":"neutral","sentiment_score":0.006760843098163605},{"word":"your","start":289.04,"end":289.36002,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.006669625639915466},{"word":"concern","start":289.36002,"end":289.84,"confidence":0.9970703,"punctuated_word":"concern","sentiment":"neutral","sentiment_score":-0.027820955961942673},{"word":"to","start":289.84,"end":290.0,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0013210773468017578},{"word":"him","start":290.0,"end":290.5,"confidence":0.99902344,"punctuated_word":"him.","sentiment":"neutral","sentiment_score":-0.008583050221204758},{"word":"okay","start":292.96,"end":293.46,"confidence":0.9980469,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.03920726478099823},{"word":"hang","start":293.52,"end":293.76,"confidence":0.8461914,"punctuated_word":"Hang","sentiment":"neutral","sentiment_score":0.055630944669246674},{"word":"on","start":293.76,"end":294.08002,"confidence":0.9421387,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":0.05980342626571655},{"word":"thank","start":294.08002,"end":294.32,"confidence":0.9902344,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.315304160118103},{"word":"you","start":294.32,"end":294.82,"confidence":0.99853516,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.1879417896270752}],"paragraphs":{"transcript":"\nYes. Hello. Good morning. This is Maureen from Airtel tech support. Yeah.\n\nAm I speaking with Michael? Yeah. So we received your order, but upon checking, the payment has failed. But do you still wish to continue? Yeah.\n\nRegarding the number, is it your current number or a new number? May I know what number? Okay. I see. How about so, actually, once you get an eSIM mhmm.\n\nMhmm. Yeah. Okay. Mhmm. Is it okay if I put you on hold?\n\nLet me just check. Checking on. Hang on. Hello? Yes.\n\nI'm thinking yeah. Thank you for waiting, Michael. So just to confirm, mhmm, you just need an ISIM without a plan mobile plan? Okay. So you need an eSIM only without a mobile plan?\n\nSIM SIM only. Okay. Is it okay if I transfer you to the other representative who is providing an eSIM? Yeah. Okay.\n\nSure. Yeah. And just repeat your concern to him. Okay. Hang on.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Yes.","start":2.56,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.08903974294662476},{"text":"Hello.","start":2.8799999,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.11489054560661316},{"text":"Good morning.","start":3.6799998,"end":4.5,"sentiment":"positive","sentiment_score":0.36860291659832},{"text":"This is Maureen from Airtel tech support.","start":4.64,"end":7.7799997,"sentiment":"neutral","sentiment_score":0.1956710112946374},{"text":"Yeah.","start":7.8399997,"end":8.24,"sentiment":"neutral","sentiment_score":0.0601496621966362}],"sentiment":"neutral","sentiment_score":0.197581905250748,"num_words":12,"start":2.56,"end":8.24},{"sentences":[{"text":"Am I speaking with Michael?","start":8.24,"end":9.7,"sentiment":"neutral","sentiment_score":0.03890119642019272},{"text":"Yeah.","start":12.585,"end":13.085,"sentiment":"neutral","sentiment_score":0.030519988387823105},{"text":"So we received your order, but upon checking, the payment has failed.","start":13.145,"end":17.405,"sentiment":"neutral","sentiment_score":-0.08729686463872592},{"text":"But do you still wish to continue?","start":18.105,"end":19.965,"sentiment":"neutral","sentiment_score":-0.0495514843080725},{"text":"Yeah.","start":34.55,"end":35.05,"sentiment":"neutral","sentiment_score":0.010241307318210602}],"sentiment":"neutral","sentiment_score":-0.044582903385162354,"num_words":26,"start":8.24,"end":35.05},{"sentences":[{"text":"Regarding the number, is it your current number or a new number?","start":35.35,"end":39.21,"sentiment":"neutral","sentiment_score":-0.007029920894031723},{"text":"May I know what number?","start":42.765,"end":43.985,"sentiment":"neutral","sentiment_score":0.006312105618417263},{"text":"Okay.","start":51.165,"end":51.485,"sentiment":"neutral","sentiment_score":0.012776643969118597},{"text":"I see.","start":51.485,"end":52.145,"sentiment":"neutral","sentiment_score":0.005552345421165228},{"text":"How about so, actually, once you get an eSIM mhmm.","start":52.765,"end":60.41,"sentiment":"neutral","sentiment_score":-0.003180596511811018}],"sentiment":"neutral","sentiment_score":-0.0020241050980985163,"num_words":30,"start":35.35,"end":60.41},{"sentences":[{"text":"Mhmm.","start":69.675,"end":70.175,"sentiment":"neutral","sentiment_score":-0.005498078651726246},{"text":"Yeah.","start":79.915,"end":80.415,"sentiment":"neutral","sentiment_score":-0.024717796593904495},{"text":"Okay.","start":80.555,"end":81.055,"sentiment":"neutral","sentiment_score":-0.023260580375790596},{"text":"Mhmm.","start":81.595,"end":82.095,"sentiment":"neutral","sentiment_score":-0.027331218123435978},{"text":"Is it okay if I put you on hold?","start":82.770004,"end":84.53,"sentiment":"neutral","sentiment_score":-0.031941916793584824}],"sentiment":"neutral","sentiment_score":-0.028329609606701594,"num_words":13,"start":69.675,"end":84.53},{"sentences":[{"text":"Let me just check.","start":84.53,"end":85.75,"sentiment":"neutral","sentiment_score":-0.019752428866922855},{"text":"Checking on.","start":86.85,"end":87.65,"sentiment":"neutral","sentiment_score":0.018005278892815113},{"text":"Hang on.","start":87.65,"end":88.39,"sentiment":"neutral","sentiment_score":0.023601019755005836},{"text":"Hello?","start":248.47499,"end":248.97499,"sentiment":"neutral","sentiment_score":0.031686700880527496},{"text":"Yes.","start":250.715,"end":251.11499,"sentiment":"neutral","sentiment_score":0.028487198054790497}],"sentiment":"neutral","sentiment_score":0.006437678076326847,"num_words":10,"start":84.53,"end":251.11499},{"sentences":[{"text":"I'm thinking yeah.","start":251.11499,"end":251.915,"sentiment":"neutral","sentiment_score":0.039088702450195946},{"text":"Thank you for waiting, Michael.","start":251.915,"end":253.455,"sentiment":"neutral","sentiment_score":0.22947257459163667},{"text":"So just to confirm, mhmm, you just need an ISIM without a plan mobile plan?","start":253.92,"end":260.66,"sentiment":"neutral","sentiment_score":0.023374859988689423},{"text":"Okay.","start":268.985,"end":269.305,"sentiment":"neutral","sentiment_score":-0.013731015846133232},{"text":"So you need an eSIM only without a mobile plan?","start":269.305,"end":272.60498,"sentiment":"neutral","sentiment_score":-0.021632154192775487}],"sentiment":"neutral","sentiment_score":0.04074115654015366,"num_words":34,"start":251.11499,"end":272.60498},{"sentences":[{"text":"SIM SIM only.","start":274.10498,"end":275.645,"sentiment":"neutral","sentiment_score":-0.0008000917732715607},{"text":"Okay.","start":276.025,"end":276.525,"sentiment":"neutral","sentiment_score":0.026021284982562065},{"text":"Is it okay if I transfer you to the other representative who is providing an eSIM?","start":278.025,"end":282.925,"sentiment":"neutral","sentiment_score":0.02608374517876655},{"text":"Yeah.","start":285.28,"end":285.68,"sentiment":"neutral","sentiment_score":0.035991914570331573},{"text":"Okay.","start":285.68,"end":286.08002,"sentiment":"neutral","sentiment_score":0.041607193648815155}],"sentiment":"neutral","sentiment_score":0.023570910942825405,"num_words":22,"start":274.10498,"end":286.08002},{"sentences":[{"text":"Sure.","start":286.08002,"end":286.58002,"sentiment":"neutral","sentiment_score":0.05375177040696144},{"text":"Yeah.","start":287.36002,"end":287.68,"sentiment":"neutral","sentiment_score":0.005714967846870422},{"text":"And just repeat your concern to him.","start":287.68,"end":290.5,"sentiment":"neutral","sentiment_score":-0.0073313601315021515},{"text":"Okay.","start":292.96,"end":293.46,"sentiment":"neutral","sentiment_score":0.03920726478099823},{"text":"Hang on.","start":293.52,"end":294.08002,"sentiment":"neutral","sentiment_score":0.05771718546748161}],"sentiment":"neutral","sentiment_score":0.013565737754106522,"num_words":12,"start":286.08002,"end":294.08002},{"sentences":[{"text":"Thank you.","start":294.08002,"end":294.82,"sentiment":"neutral","sentiment_score":0.2516229748725891}],"sentiment":"neutral","sentiment_score":0.2516229748725891,"num_words":2,"start":294.08002,"end":294.82}]}}]},{"alternatives":[{"transcript":"Hello? Yeah. Yeah. Speaking. Yeah. Oh, yeah. I was looking for eSIM. So it's giving me the physical SIM. So how can I select the eSIM? You know, eSIM, like a barcode and you can scan it. This is my current number. Yeah. It's O497915119. I was yeah. I was trying to select eSIM, and this system is selecting the physical SIM. So how can I choose because I was doing online? I couldn't make it. I was trying to do eSIM, you know? Did you get it? Okay. Okay. Yeah. I'm good to drop you there. Yeah? Good evening. Thank you. Thank you. Thank you. Hello? Hello? What? I need a mobile plan. I'll be like a prepaid. I just need a SIM without mobile plan. Yeah. Yes. Yes. Okay. Yes. You can transfer me. Yep. Okay. Yeah. Okay.","confidence":0.9880371,"words":[{"word":"hello","start":1.1999999,"end":1.6999999,"confidence":0.95288086,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.02628018707036972},{"word":"yeah","start":6.16,"end":6.66,"confidence":0.94506836,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.18574722111225128},{"word":"yeah","start":10.08,"end":10.58,"confidence":0.9589844,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.02264652773737907},{"word":"speaking","start":10.639999,"end":11.139999,"confidence":0.9470215,"punctuated_word":"Speaking.","sentiment":"neutral","sentiment_score":0.01989474520087242},{"word":"yeah","start":20.435,"end":20.755,"confidence":0.96118164,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.00275503471493721},{"word":"oh","start":20.755,"end":20.915,"confidence":0.861084,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.006255822256207466},{"word":"yeah","start":20.915,"end":21.154999,"confidence":0.95458984,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.0025892574340105057},{"word":"i","start":21.154999,"end":21.314999,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.009396743029356005},{"word":"was","start":21.314999,"end":21.555,"confidence":0.99316406,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.012738022953271866},{"word":"looking","start":21.555,"end":21.875,"confidence":0.99902344,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":0.0010385029017925262},{"word":"for","start":21.875,"end":22.275,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.0044745467603206635},{"word":"esim","start":22.275,"end":22.775,"confidence":0.7635091,"punctuated_word":"eSIM.","sentiment":"neutral","sentiment_score":0.017650237306952477},{"word":"so","start":22.835,"end":23.075,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.003792859613895416},{"word":"it's","start":23.075,"end":23.474998,"confidence":0.9970703,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.008936285972595215},{"word":"giving","start":23.474998,"end":23.875,"confidence":1.0,"punctuated_word":"giving","sentiment":"neutral","sentiment_score":0.015054058283567429},{"word":"me","start":23.875,"end":24.115,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.009861227124929428},{"word":"the","start":24.115,"end":24.355,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.031403448432683945},{"word":"physical","start":24.355,"end":24.855,"confidence":1.0,"punctuated_word":"physical","sentiment":"neutral","sentiment_score":0.0180450901389122},{"word":"sim","start":25.314999,"end":25.795,"confidence":0.88623047,"punctuated_word":"SIM.","sentiment":"neutral","sentiment_score":0.01307014375925064},{"word":"so","start":25.795,"end":26.115,"confidence":0.9970703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.021252386271953583},{"word":"how","start":26.115,"end":26.275,"confidence":0.9970703,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.026995068415999413},{"word":"can","start":26.275,"end":26.515,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.0371842235326767},{"word":"i","start":26.515,"end":26.675,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.034153345972299576},{"word":"select","start":26.675,"end":27.075,"confidence":0.99902344,"punctuated_word":"select","sentiment":"neutral","sentiment_score":0.05074427276849747},{"word":"the","start":27.075,"end":27.314999,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0387578085064888},{"word":"esim","start":27.314999,"end":27.814999,"confidence":0.9326172,"punctuated_word":"eSIM?","sentiment":"neutral","sentiment_score":0.03785381838679314},{"word":"you","start":28.199999,"end":28.359999,"confidence":0.98828125,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.004698172211647034},{"word":"know","start":28.359999,"end":28.859999,"confidence":0.78515625,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":0.01618197374045849},{"word":"esim","start":29.08,"end":29.58,"confidence":0.7937012,"punctuated_word":"eSIM,","sentiment":"neutral","sentiment_score":0.028151804581284523},{"word":"like","start":29.96,"end":30.279999,"confidence":0.99902344,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.033555880188941956},{"word":"a","start":30.279999,"end":30.439999,"confidence":0.77734375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.039358317852020264},{"word":"barcode","start":30.439999,"end":30.939999,"confidence":0.81469727,"punctuated_word":"barcode","sentiment":"neutral","sentiment_score":0.0224451906979084},{"word":"and","start":31.079998,"end":31.32,"confidence":0.5449219,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.03960155695676803},{"word":"you","start":31.32,"end":31.48,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03615725412964821},{"word":"can","start":31.48,"end":31.8,"confidence":0.9970703,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.03912163898348808},{"word":"scan","start":31.8,"end":32.12,"confidence":0.984375,"punctuated_word":"scan","sentiment":"neutral","sentiment_score":0.019835948944091797},{"word":"it","start":32.12,"end":32.62,"confidence":0.8288574,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.006719382479786873},{"word":"this","start":39.32,"end":39.559998,"confidence":0.34448242,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.010242190212011336},{"word":"is","start":39.559998,"end":39.8,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.006604714319109917},{"word":"my","start":39.8,"end":40.12,"confidence":0.99902344,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.007746787741780281},{"word":"current","start":40.12,"end":40.44,"confidence":0.9980469,"punctuated_word":"current","sentiment":"neutral","sentiment_score":-0.013938231393694878},{"word":"number","start":40.44,"end":40.94,"confidence":0.99365234,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":-0.0016928231343626976},{"word":"yeah","start":40.995,"end":41.495,"confidence":0.9304199,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.008496676571667194},{"word":"it's","start":44.754997,"end":44.914997,"confidence":0.70983887,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.004649643320590258},{"word":"o497915119","start":44.914997,"end":48.215,"confidence":0.99300134,"punctuated_word":"O497915119.","sentiment":"neutral","sentiment_score":0.006875067949295044},{"word":"i","start":58.89,"end":59.13,"confidence":0.8959961,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.011644892394542694},{"word":"was","start":59.13,"end":59.45,"confidence":0.99902344,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.003982830792665482},{"word":"yeah","start":60.97,"end":61.29,"confidence":0.954834,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.014057562686502934},{"word":"i","start":61.29,"end":61.45,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.02724172919988632},{"word":"was","start":61.45,"end":61.77,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.02697083540260792},{"word":"trying","start":61.77,"end":62.17,"confidence":1.0,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.018240604549646378},{"word":"to","start":62.17,"end":62.33,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.009887974709272385},{"word":"select","start":62.33,"end":62.83,"confidence":0.9970703,"punctuated_word":"select","sentiment":"neutral","sentiment_score":0.0007626786828041077},{"word":"esim","start":62.97,"end":63.45,"confidence":0.69124347,"punctuated_word":"eSIM,","sentiment":"neutral","sentiment_score":-0.0041518439538776875},{"word":"and","start":63.45,"end":63.77,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.012438058853149414},{"word":"this","start":63.77,"end":64.270004,"confidence":0.76123047,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.020312923938035965},{"word":"system","start":64.49,"end":64.97,"confidence":0.80126953,"punctuated_word":"system","sentiment":"neutral","sentiment_score":-0.014097291976213455},{"word":"is","start":64.97,"end":65.21,"confidence":0.9970703,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.017659373581409454},{"word":"selecting","start":65.21,"end":65.71,"confidence":0.9902344,"punctuated_word":"selecting","sentiment":"neutral","sentiment_score":-0.008347272872924805},{"word":"the","start":66.57,"end":67.07,"confidence":0.9941406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.004513300955295563},{"word":"physical","start":67.53,"end":68.03,"confidence":0.9819336,"punctuated_word":"physical","sentiment":"neutral","sentiment_score":-0.004959959536790848},{"word":"sim","start":68.33,"end":68.83,"confidence":0.9628906,"punctuated_word":"SIM.","sentiment":"neutral","sentiment_score":-0.009448258206248283},{"word":"so","start":69.255,"end":69.495,"confidence":0.95947266,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.005262717604637146},{"word":"how","start":69.495,"end":69.815,"confidence":0.99316406,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.013246176764369013},{"word":"can","start":69.815,"end":70.055,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.01808219961822033},{"word":"i","start":70.055,"end":70.375,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.02341284416615963},{"word":"choose","start":70.375,"end":70.854996,"confidence":0.99902344,"punctuated_word":"choose","sentiment":"neutral","sentiment_score":-0.02171359956264496},{"word":"because","start":71.175,"end":71.495,"confidence":0.9892578,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.033277276903390884},{"word":"i","start":71.495,"end":71.655,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04082753881812096},{"word":"was","start":71.655,"end":71.895,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.04591194167733192},{"word":"doing","start":71.895,"end":72.375,"confidence":1.0,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":-0.020957930013537407},{"word":"online","start":72.375,"end":72.854996,"confidence":0.7885742,"punctuated_word":"online?","sentiment":"neutral","sentiment_score":-0.029574714601039886},{"word":"i","start":72.854996,"end":73.015,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1715773046016693},{"word":"couldn't","start":73.015,"end":73.415,"confidence":1.0,"punctuated_word":"couldn't","sentiment":"neutral","sentiment_score":-0.16363291442394257},{"word":"make","start":73.415,"end":73.655,"confidence":1.0,"punctuated_word":"make","sentiment":"neutral","sentiment_score":-0.17251455783843994},{"word":"it","start":73.655,"end":74.155,"confidence":0.9980469,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.16807717084884644},{"word":"i","start":74.215,"end":74.375,"confidence":0.98535156,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.15155549347400665},{"word":"was","start":74.375,"end":74.615,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.1058393344283104},{"word":"trying","start":74.615,"end":74.935,"confidence":1.0,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.06288143992424011},{"word":"to","start":74.935,"end":75.015,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.07796554267406464},{"word":"do","start":75.015,"end":75.335,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.06280505657196045},{"word":"esim","start":75.335,"end":75.835,"confidence":0.6694336,"punctuated_word":"eSIM,","sentiment":"neutral","sentiment_score":-0.05922410637140274},{"word":"you","start":75.975,"end":76.135,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06662390381097794},{"word":"know","start":76.135,"end":76.635,"confidence":0.8366699,"punctuated_word":"know?","sentiment":"neutral","sentiment_score":-0.05046525597572327},{"word":"did","start":80.055,"end":80.215,"confidence":0.6201172,"punctuated_word":"Did","sentiment":"neutral","sentiment_score":-0.024242058396339417},{"word":"you","start":80.215,"end":80.455,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.025164689868688583},{"word":"get","start":80.455,"end":80.615,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.01964792981743813},{"word":"it","start":80.615,"end":81.115,"confidence":0.9980469,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":-0.026439523324370384},{"word":"okay","start":86.369995,"end":86.77,"confidence":0.9057617,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.010482093319296837},{"word":"okay","start":86.77,"end":87.27,"confidence":0.9770508,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.014397013932466509},{"word":"yeah","start":147.62,"end":148.09999,"confidence":0.7734375,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.10706864297389984},{"word":"i'm","start":148.09999,"end":148.26,"confidence":0.9655762,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.18885374069213867},{"word":"good","start":148.26,"end":148.5,"confidence":0.94970703,"punctuated_word":"good","sentiment":"neutral","sentiment_score":0.21433083713054657},{"word":"to","start":148.5,"end":148.65999,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.30152350664138794},{"word":"drop","start":148.65999,"end":148.9,"confidence":0.90234375,"punctuated_word":"drop","sentiment":"neutral","sentiment_score":0.2794182598590851},{"word":"you","start":148.9,"end":149.06,"confidence":0.9604492,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1943032443523407},{"word":"there","start":149.06,"end":149.56,"confidence":0.68481445,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":0.24351514875888824},{"word":"yeah","start":149.62,"end":150.12,"confidence":0.6442871,"punctuated_word":"Yeah?","sentiment":"neutral","sentiment_score":0.17719222605228424},{"word":"good","start":151.7,"end":151.86,"confidence":0.35913086,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.310394823551178},{"word":"evening","start":151.86,"end":152.18,"confidence":0.71899414,"punctuated_word":"evening.","sentiment":"neutral","sentiment_score":0.2885878384113312},{"word":"thank","start":152.18,"end":152.34,"confidence":0.8833008,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.398215115070343},{"word":"you","start":152.34,"end":152.84,"confidence":0.9926758,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3555173873901367},{"word":"thank","start":153.22,"end":153.37999,"confidence":0.5473633,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3828580975532532},{"word":"you","start":153.37999,"end":153.87999,"confidence":0.9851074,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3471100926399231},{"word":"thank","start":154.01999,"end":154.26,"confidence":0.5678711,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.27548936009407043},{"word":"you","start":154.26,"end":154.76,"confidence":0.96777344,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2220878154039383},{"word":"hello","start":225.535,"end":225.99,"confidence":0.99316406,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.059832993894815445},{"word":"hello","start":249.785,"end":250.285,"confidence":0.9272461,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.0255623459815979},{"word":"what","start":256.83,"end":257.33,"confidence":0.673584,"punctuated_word":"What?","sentiment":"neutral","sentiment_score":-0.009248128160834312},{"word":"i","start":261.31,"end":261.55,"confidence":0.3984375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06830795109272003},{"word":"need","start":261.55,"end":261.79,"confidence":0.99609375,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.06555099040269852},{"word":"a","start":261.79,"end":261.94998,"confidence":0.93603516,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.034871697425842285},{"word":"mobile","start":261.94998,"end":262.35,"confidence":0.99902344,"punctuated_word":"mobile","sentiment":"neutral","sentiment_score":-0.027569666504859924},{"word":"plan","start":262.35,"end":262.75,"confidence":0.8498535,"punctuated_word":"plan.","sentiment":"neutral","sentiment_score":-0.025724099949002262},{"word":"i'll","start":262.75,"end":262.99,"confidence":0.6982422,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.041955482214689255},{"word":"be","start":262.99,"end":263.15,"confidence":0.94921875,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.04679342359304428},{"word":"like","start":263.47,"end":263.71,"confidence":0.99316406,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.04285736382007599},{"word":"a","start":263.71,"end":263.79,"confidence":0.7661133,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.01925443485379219},{"word":"prepaid","start":263.79,"end":264.29,"confidence":0.96484375,"punctuated_word":"prepaid.","sentiment":"neutral","sentiment_score":-0.012175830081105232},{"word":"i","start":264.66998,"end":264.83,"confidence":0.9921875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04680540785193443},{"word":"just","start":264.83,"end":265.15,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.03883493691682816},{"word":"need","start":265.15,"end":265.47,"confidence":0.99902344,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.08034490048885345},{"word":"a","start":265.47,"end":265.63,"confidence":0.7207031,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0329708531498909},{"word":"sim","start":265.63,"end":265.94998,"confidence":0.3076172,"punctuated_word":"SIM","sentiment":"neutral","sentiment_score":-0.013409890234470367},{"word":"without","start":265.94998,"end":266.35,"confidence":0.9267578,"punctuated_word":"without","sentiment":"neutral","sentiment_score":-0.04170797020196915},{"word":"mobile","start":266.35,"end":266.75,"confidence":0.9873047,"punctuated_word":"mobile","sentiment":"neutral","sentiment_score":-0.04466131329536438},{"word":"plan","start":266.75,"end":267.07,"confidence":0.9880371,"punctuated_word":"plan.","sentiment":"neutral","sentiment_score":-0.01518864929676056},{"word":"yeah","start":267.07,"end":267.57,"confidence":0.97802734,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.011215507984161375},{"word":"yes","start":273.375,"end":273.85498,"confidence":0.9970703,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.005589623004198074},{"word":"yes","start":273.85498,"end":274.35498,"confidence":0.9719238,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.0004798518493771553},{"word":"okay","start":284.15,"end":284.65,"confidence":0.96118164,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.027859460562467575},{"word":"yes","start":284.71,"end":285.18997,"confidence":0.7109375,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.03532177209854126},{"word":"you","start":285.18997,"end":285.43,"confidence":0.9536133,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.01742938905954361},{"word":"can","start":285.43,"end":285.66998,"confidence":0.9980469,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.0391337126493454},{"word":"transfer","start":285.66998,"end":286.15,"confidence":0.9248047,"punctuated_word":"transfer","sentiment":"neutral","sentiment_score":0.03773825988173485},{"word":"me","start":286.15,"end":286.65,"confidence":0.99658203,"punctuated_word":"me.","sentiment":"neutral","sentiment_score":0.028436698019504547},{"word":"yep","start":287.34998,"end":287.84998,"confidence":0.79296875,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.027734577655792236},{"word":"okay","start":291.75,"end":292.25,"confidence":0.97094727,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.024651749059557915},{"word":"yeah","start":292.71,"end":293.21,"confidence":0.8300781,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.026041019707918167},{"word":"okay","start":293.90997,"end":294.40997,"confidence":0.9975586,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.13351142406463623}],"paragraphs":{"transcript":"\nHello? Yeah. Yeah. Speaking. Yeah.\n\nOh, yeah. I was looking for eSIM. So it's giving me the physical SIM. So how can I select the eSIM? You know, eSIM, like a barcode and you can scan it.\n\nThis is my current number. Yeah. It's O497915119. I was yeah. I was trying to select eSIM, and this system is selecting the physical SIM.\n\nSo how can I choose because I was doing online? I couldn't make it. I was trying to do eSIM, you know? Did you get it? Okay.\n\nOkay. Yeah. I'm good to drop you there. Yeah? Good evening.\n\nThank you. Thank you. Thank you. Hello? Hello?\n\nWhat? I need a mobile plan. I'll be like a prepaid. I just need a SIM without mobile plan. Yeah.\n\nYes. Yes. Okay. Yes. You can transfer me.\n\nYep. Okay. Yeah. Okay.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.1999999,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.02628018707036972},{"text":"Yeah.","start":6.16,"end":6.66,"sentiment":"neutral","sentiment_score":0.18574722111225128},{"text":"Yeah.","start":10.08,"end":10.58,"sentiment":"neutral","sentiment_score":0.02264652773737907},{"text":"Speaking.","start":10.639999,"end":11.139999,"sentiment":"neutral","sentiment_score":0.01989474520087242},{"text":"Yeah.","start":20.435,"end":20.755,"sentiment":"neutral","sentiment_score":0.00275503471493721}],"sentiment":"neutral","sentiment_score":0.051464743167161944,"num_words":5,"start":1.1999999,"end":20.755},{"sentences":[{"text":"Oh, yeah.","start":20.755,"end":21.154999,"sentiment":"neutral","sentiment_score":-0.004422539845108986},{"text":"I was looking for eSIM.","start":21.154999,"end":22.775,"sentiment":"neutral","sentiment_score":0.00020570419728755952},{"text":"So it's giving me the physical SIM.","start":22.835,"end":25.795,"sentiment":"neutral","sentiment_score":0.014309016189404897},{"text":"So how can I select the eSIM?","start":25.795,"end":27.814999,"sentiment":"neutral","sentiment_score":0.03527727483638695},{"text":"You know, eSIM, like a barcode and you can scan it.","start":28.199999,"end":32.62,"sentiment":"neutral","sentiment_score":0.02598428370600397}],"sentiment":"neutral","sentiment_score":0.0195348312263377,"num_words":32,"start":20.755,"end":32.62},{"sentences":[{"text":"This is my current number.","start":39.32,"end":40.94,"sentiment":"neutral","sentiment_score":-0.008044949360191822},{"text":"Yeah.","start":40.995,"end":41.495,"sentiment":"neutral","sentiment_score":0.008496676571667194},{"text":"It's O497915119.","start":44.754997,"end":48.215,"sentiment":"neutral","sentiment_score":0.005762355634942651},{"text":"I was yeah.","start":58.89,"end":61.29,"sentiment":"neutral","sentiment_score":-0.009895095291237036},{"text":"I was trying to select eSIM, and this system is selecting the physical SIM.","start":61.29,"end":68.83,"sentiment":"neutral","sentiment_score":-0.012679053503753883}],"sentiment":"neutral","sentiment_score":-0.009095815755426884,"num_words":25,"start":39.32,"end":68.83},{"sentences":[{"text":"So how can I choose because I was doing online?","start":69.255,"end":72.854996,"sentiment":"neutral","sentiment_score":-0.025226693972945212},{"text":"I couldn't make it.","start":72.854996,"end":74.155,"sentiment":"neutral","sentiment_score":-0.16895048692822456},{"text":"I was trying to do eSIM, you know?","start":74.215,"end":76.635,"sentiment":"neutral","sentiment_score":-0.07967001665383577},{"text":"Did you get it?","start":80.055,"end":81.115,"sentiment":"neutral","sentiment_score":-0.023873550351709127},{"text":"Okay.","start":86.369995,"end":86.77,"sentiment":"neutral","sentiment_score":0.010482093319296837}],"sentiment":"neutral","sentiment_score":-0.061127449213354675,"num_words":27,"start":69.255,"end":86.77},{"sentences":[{"text":"Okay.","start":86.77,"end":87.27,"sentiment":"neutral","sentiment_score":0.014397013932466509},{"text":"Yeah.","start":147.62,"end":148.09999,"sentiment":"neutral","sentiment_score":0.10706864297389984},{"text":"I'm good to drop you there.","start":148.09999,"end":149.56,"sentiment":"neutral","sentiment_score":0.23699078957239786},{"text":"Yeah?","start":149.62,"end":150.12,"sentiment":"neutral","sentiment_score":0.17719222605228424},{"text":"Good evening.","start":151.7,"end":152.18,"sentiment":"neutral","sentiment_score":0.2994913309812546}],"sentiment":"neutral","sentiment_score":0.21087138930504973,"num_words":11,"start":86.77,"end":152.18},{"sentences":[{"text":"Thank you.","start":152.18,"end":152.84,"sentiment":"positive","sentiment_score":0.37686625123023987},{"text":"Thank you.","start":153.22,"end":153.87999,"sentiment":"positive","sentiment_score":0.36498409509658813},{"text":"Thank you.","start":154.01999,"end":154.76,"sentiment":"neutral","sentiment_score":0.24878858774900436},{"text":"Hello?","start":225.535,"end":225.99,"sentiment":"neutral","sentiment_score":0.059832993894815445},{"text":"Hello?","start":249.785,"end":250.285,"sentiment":"neutral","sentiment_score":0.0255623459815979}],"sentiment":"neutral","sentiment_score":0.25833415100350976,"num_words":8,"start":152.18,"end":250.285},{"sentences":[{"text":"What?","start":256.83,"end":257.33,"sentiment":"neutral","sentiment_score":-0.009248128160834312},{"text":"I need a mobile plan.","start":261.31,"end":262.75,"sentiment":"neutral","sentiment_score":-0.044404881075024605},{"text":"I'll be like a prepaid.","start":262.75,"end":264.29,"sentiment":"neutral","sentiment_score":-0.03260730691254139},{"text":"I just need a SIM without mobile plan.","start":264.66998,"end":267.07,"sentiment":"neutral","sentiment_score":-0.039240490179508924},{"text":"Yeah.","start":267.07,"end":267.57,"sentiment":"neutral","sentiment_score":-0.011215507984161375}],"sentiment":"neutral","sentiment_score":-0.035972424875944854,"num_words":20,"start":256.83,"end":267.57},{"sentences":[{"text":"Yes.","start":273.375,"end":273.85498,"sentiment":"neutral","sentiment_score":0.005589623004198074},{"text":"Yes.","start":273.85498,"end":274.35498,"sentiment":"neutral","sentiment_score":0.0004798518493771553},{"text":"Okay.","start":284.15,"end":284.65,"sentiment":"neutral","sentiment_score":0.027859460562467575},{"text":"Yes.","start":284.71,"end":285.18997,"sentiment":"neutral","sentiment_score":0.03532177209854126},{"text":"You can transfer me.","start":285.18997,"end":286.65,"sentiment":"neutral","sentiment_score":0.0306845149025321}],"sentiment":"neutral","sentiment_score":0.02399859589058906,"num_words":8,"start":273.375,"end":286.65},{"sentences":[{"text":"Yep.","start":287.34998,"end":287.84998,"sentiment":"neutral","sentiment_score":0.027734577655792236},{"text":"Okay.","start":291.75,"end":292.25,"sentiment":"neutral","sentiment_score":0.024651749059557915},{"text":"Yeah.","start":292.71,"end":293.21,"sentiment":"neutral","sentiment_score":0.026041019707918167},{"text":"Okay.","start":293.90997,"end":294.40997,"sentiment":"neutral","sentiment_score":0.13351142406463623}],"sentiment":"neutral","sentiment_score":0.05298469262197614,"num_words":4,"start":287.34998,"end":294.40997}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Yes. Hello. Good morning. This is Maureen from\n\nChannel 1: Yeah.\n\nChannel 0: Airtel tech support. Yeah. Am I speaking with Michael?\n\nChannel 1: Yeah. Speaking.\n\nChannel 0: Yeah. So we received your order, but upon checking, the payment has failed. But do you still wish to continue?\n\nChannel 1: Yeah. Oh, yeah. I was looking for eSIM. So it's giving me the physical SIM. So how can I select the eSIM?\n\nYou know, eSIM, like a barcode and you can scan it.\n\nChannel 0: Yeah. Regarding the number, is it your current number or a new number?\n\nChannel 1: This is my current number. Yeah.\n\nChannel 0: May I know what number?\n\nChannel 1: It's O497915119.\n\nChannel 0: Okay. I see. How about so, actually, once you get\n\nChannel 1: I\n\nChannel 0: an\n\nChannel 1: was\n\nChannel 0: eSIM mhmm.\n\nChannel 1: yeah. I was trying to select eSIM, and this system is selecting the physical SIM. So how\n\nChannel 0: Mhmm.\n\nChannel 1: can I choose because I was doing online? I couldn't make it. I was trying to do eSIM, you know?\n\nChannel 0: Yeah.\n\nChannel 1: Did you get\n\nChannel 0: Okay.\n\nChannel 1: it?\n\nChannel 0: Mhmm. Is it okay if I put you on hold? Let me just check.\n\nChannel 1: Okay. Okay.\n\nChannel 0: Checking on. Hang on.\n\nChannel 1: Yeah. I'm good to drop you there. Yeah? Good evening. Thank you.\n\nThank you. Thank you. Hello?\n\nChannel 0: Hello?\n\nChannel 1: Hello?\n\nChannel 0: Yes. I'm thinking yeah. Thank you for waiting, Michael. So just to confirm, mhmm, you just\n\nChannel 1: What?\n\nChannel 0: need an ISIM without a plan mobile plan?\n\nChannel 1: I need a mobile plan. I'll be like a prepaid. I just need a SIM without mobile plan. Yeah.\n\nChannel 0: Okay. So you need an eSIM only without a mobile plan?\n\nChannel 1: Yes. Yes.\n\nChannel 0: SIM SIM only. Okay. Is it okay if I transfer you to the other representative who is providing an eSIM?\n\nChannel 1: Okay. Yes. You\n\nChannel 0: Yeah.\n\nChannel 1: can transfer\n\nChannel 0: Okay. Sure.\n\nChannel 1: me. Yep.\n\nChannel 0: Yeah. And just repeat your concern to him.\n\nChannel 1: Okay. Yeah.\n\nChannel 0: Okay. Hang on.\n\nChannel 1: Okay.\n\nChannel 0: Thank you.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.1999999,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.02628018707036972}],"sentiment":"neutral","sentiment_score":0.02628018707036972,"channel":1,"num_words":1,"start":1.1999999,"end":1.6999999},{"sentences":[{"text":"Yes.","start":2.56,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.08903974294662476},{"text":"Hello.","start":2.8799999,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.11489054560661316},{"text":"Good morning.","start":3.6799998,"end":4.5,"sentiment":"positive","sentiment_score":0.36860291659832},{"text":"This is Maureen from","start":4.64,"end":6.56,"sentiment":"neutral","sentiment_score":0.23228200525045395}],"sentiment":"neutral","sentiment_score":0.23378301784396172,"channel":0,"num_words":8,"start":2.56,"end":6.56},{"sentences":[{"text":"Yeah.","start":6.16,"end":6.66,"sentiment":"neutral","sentiment_score":0.18574722111225128}],"sentiment":"neutral","sentiment_score":0.18574722111225128,"channel":1,"num_words":1,"start":6.16,"end":6.66},{"sentences":[{"text":"Airtel tech support.","start":6.56,"end":7.7799997,"sentiment":"neutral","sentiment_score":0.14685635268688202},{"text":"Yeah.","start":7.8399997,"end":8.24,"sentiment":"neutral","sentiment_score":0.0601496621966362},{"text":"Am I speaking with Michael?","start":8.24,"end":9.7,"sentiment":"neutral","sentiment_score":0.03890119642019272}],"sentiment":"neutral","sentiment_score":0.0772471891509162,"channel":0,"num_words":9,"start":6.56,"end":9.7},{"sentences":[{"text":"Yeah.","start":10.08,"end":10.58,"sentiment":"neutral","sentiment_score":0.02264652773737907},{"text":"Speaking.","start":10.639999,"end":11.139999,"sentiment":"neutral","sentiment_score":0.01989474520087242}],"sentiment":"neutral","sentiment_score":0.021270636469125748,"channel":1,"num_words":2,"start":10.08,"end":11.139999},{"sentences":[{"text":"Yeah.","start":12.585,"end":13.085,"sentiment":"neutral","sentiment_score":0.030519988387823105},{"text":"So we received your order, but upon checking, the payment has failed.","start":13.145,"end":17.405,"sentiment":"neutral","sentiment_score":-0.08729686463872592},{"text":"But do you still wish to continue?","start":18.105,"end":19.965,"sentiment":"neutral","sentiment_score":-0.0495514843080725}],"sentiment":"neutral","sentiment_score":-0.06819513887166977,"channel":0,"num_words":20,"start":12.585,"end":19.965},{"sentences":[{"text":"Yeah.","start":20.435,"end":20.755,"sentiment":"neutral","sentiment_score":0.00275503471493721},{"text":"Oh, yeah.","start":20.755,"end":21.154999,"sentiment":"neutral","sentiment_score":-0.004422539845108986},{"text":"I was looking for eSIM.","start":21.154999,"end":22.775,"sentiment":"neutral","sentiment_score":0.00020570419728755952},{"text":"So it's giving me the physical SIM.","start":22.835,"end":25.795,"sentiment":"neutral","sentiment_score":0.014309016189404897},{"text":"So how can I select the eSIM?","start":25.795,"end":27.814999,"sentiment":"neutral","sentiment_score":0.03527727483638695}],"sentiment":"neutral","sentiment_score":0.01554738696325909,"channel":1,"num_words":22,"start":20.435,"end":27.814999},{"sentences":[{"text":"You know, eSIM, like a barcode and you can scan it.","start":28.199999,"end":32.62,"sentiment":"neutral","sentiment_score":0.02598428370600397}],"sentiment":"neutral","sentiment_score":0.02598428370600397,"channel":1,"num_words":11,"start":28.199999,"end":32.62},{"sentences":[{"text":"Yeah.","start":34.55,"end":35.05,"sentiment":"neutral","sentiment_score":0.010241307318210602},{"text":"Regarding the number, is it your current number or a new number?","start":35.35,"end":39.21,"sentiment":"neutral","sentiment_score":-0.007029920894031723}],"sentiment":"neutral","sentiment_score":-0.005701364877705391,"channel":0,"num_words":13,"start":34.55,"end":39.21},{"sentences":[{"text":"This is my current number.","start":39.32,"end":40.94,"sentiment":"neutral","sentiment_score":-0.008044949360191822},{"text":"Yeah.","start":40.995,"end":41.495,"sentiment":"neutral","sentiment_score":0.008496676571667194}],"sentiment":"neutral","sentiment_score":-0.005288011704881986,"channel":1,"num_words":6,"start":39.32,"end":41.495},{"sentences":[{"text":"May I know what number?","start":42.765,"end":43.985,"sentiment":"neutral","sentiment_score":0.006312105618417263}],"sentiment":"neutral","sentiment_score":0.006312105618417263,"channel":0,"num_words":5,"start":42.765,"end":43.985},{"sentences":[{"text":"It's O497915119.","start":44.754997,"end":48.215,"sentiment":"neutral","sentiment_score":0.005762355634942651}],"sentiment":"neutral","sentiment_score":0.005762355634942651,"channel":1,"num_words":2,"start":44.754997,"end":48.215},{"sentences":[{"text":"Okay.","start":51.165,"end":51.485,"sentiment":"neutral","sentiment_score":0.012776643969118597},{"text":"I see.","start":51.485,"end":52.145,"sentiment":"neutral","sentiment_score":0.005552345421165228},{"text":"How about so, actually, once you get","start":52.765,"end":58.95,"sentiment":"neutral","sentiment_score":-0.003619088126080377}],"sentiment":"neutral","sentiment_score":-0.00014522820711135865,"channel":0,"num_words":10,"start":51.165,"end":58.95},{"sentences":[{"text":"I","start":58.89,"end":59.13,"sentiment":"neutral","sentiment_score":-0.011644892394542694}],"sentiment":"neutral","sentiment_score":-0.011644892394542694,"channel":1,"num_words":1,"start":58.89,"end":59.13},{"sentences":[{"text":"an","start":58.95,"end":59.27,"sentiment":"neutral","sentiment_score":-0.0034730397164821625}],"sentiment":"neutral","sentiment_score":-0.0034730397164821625,"channel":0,"num_words":1,"start":58.95,"end":59.27},{"sentences":[{"text":"was","start":59.13,"end":59.45,"sentiment":"neutral","sentiment_score":-0.003982830792665482}],"sentiment":"neutral","sentiment_score":-0.003982830792665482,"channel":1,"num_words":1,"start":59.13,"end":59.45},{"sentences":[{"text":"eSIM mhmm.","start":59.27,"end":60.41,"sentiment":"neutral","sentiment_score":-0.00149965425953269}],"sentiment":"neutral","sentiment_score":-0.00149965425953269,"channel":0,"num_words":2,"start":59.27,"end":60.41},{"sentences":[{"text":"yeah.","start":60.97,"end":61.29,"sentiment":"neutral","sentiment_score":-0.014057562686502934},{"text":"I was trying to select eSIM, and this system is selecting the physical SIM.","start":61.29,"end":68.83,"sentiment":"neutral","sentiment_score":-0.012679053503753883},{"text":"So how","start":69.255,"end":69.815,"sentiment":"neutral","sentiment_score":-0.009254447184503078}],"sentiment":"neutral","sentiment_score":-0.01235724741812138,"channel":1,"num_words":17,"start":60.97,"end":69.815},{"sentences":[{"text":"Mhmm.","start":69.675,"end":70.175,"sentiment":"neutral","sentiment_score":-0.005498078651726246}],"sentiment":"neutral","sentiment_score":-0.005498078651726246,"channel":0,"num_words":1,"start":69.675,"end":70.175},{"sentences":[{"text":"can I choose because I was doing online?","start":69.815,"end":72.854996,"sentiment":"neutral","sentiment_score":-0.029219755670055747},{"text":"I couldn't make it.","start":72.854996,"end":74.155,"sentiment":"neutral","sentiment_score":-0.16895048692822456},{"text":"I was trying to do eSIM, you know?","start":74.215,"end":76.635,"sentiment":"neutral","sentiment_score":-0.07967001665383577}],"sentiment":"neutral","sentiment_score":-0.07734600631520153,"channel":1,"num_words":20,"start":69.815,"end":76.635},{"sentences":[{"text":"Yeah.","start":79.915,"end":80.415,"sentiment":"neutral","sentiment_score":-0.024717796593904495}],"sentiment":"neutral","sentiment_score":-0.024717796593904495,"channel":0,"num_words":1,"start":79.915,"end":80.415},{"sentences":[{"text":"Did you get","start":80.055,"end":80.615,"sentiment":"neutral","sentiment_score":-0.02301822602748871}],"sentiment":"neutral","sentiment_score":-0.02301822602748871,"channel":1,"num_words":3,"start":80.055,"end":80.615},{"sentences":[{"text":"Okay.","start":80.555,"end":81.055,"sentiment":"neutral","sentiment_score":-0.023260580375790596}],"sentiment":"neutral","sentiment_score":-0.023260580375790596,"channel":0,"num_words":1,"start":80.555,"end":81.055},{"sentences":[{"text":"it?","start":80.615,"end":81.115,"sentiment":"neutral","sentiment_score":-0.026439523324370384}],"sentiment":"neutral","sentiment_score":-0.026439523324370384,"channel":1,"num_words":1,"start":80.615,"end":81.115},{"sentences":[{"text":"Mhmm.","start":81.595,"end":82.095,"sentiment":"neutral","sentiment_score":-0.027331218123435978},{"text":"Is it okay if I put you on hold?","start":82.770004,"end":84.53,"sentiment":"neutral","sentiment_score":-0.031941916793584824},{"text":"Let me just check.","start":84.53,"end":85.75,"sentiment":"neutral","sentiment_score":-0.019752428866922855}],"sentiment":"neutral","sentiment_score":-0.028129870338099345,"channel":0,"num_words":14,"start":81.595,"end":85.75},{"sentences":[{"text":"Okay.","start":86.369995,"end":86.77,"sentiment":"neutral","sentiment_score":0.010482093319296837},{"text":"Okay.","start":86.77,"end":87.27,"sentiment":"neutral","sentiment_score":0.014397013932466509}],"sentiment":"neutral","sentiment_score":0.012439553625881672,"channel":1,"num_words":2,"start":86.369995,"end":87.27},{"sentences":[{"text":"Checking on.","start":86.85,"end":87.65,"sentiment":"neutral","sentiment_score":0.018005278892815113},{"text":"Hang on.","start":87.65,"end":88.39,"sentiment":"neutral","sentiment_score":0.023601019755005836}],"sentiment":"neutral","sentiment_score":0.020803149323910475,"channel":0,"num_words":4,"start":86.85,"end":88.39},{"sentences":[{"text":"Yeah.","start":147.62,"end":148.09999,"sentiment":"neutral","sentiment_score":0.10706864297389984},{"text":"I'm good to drop you there.","start":148.09999,"end":149.56,"sentiment":"neutral","sentiment_score":0.23699078957239786},{"text":"Yeah?","start":149.62,"end":150.12,"sentiment":"neutral","sentiment_score":0.17719222605228424},{"text":"Good evening.","start":151.7,"end":152.18,"sentiment":"neutral","sentiment_score":0.2994913309812546},{"text":"Thank you.","start":152.18,"end":152.84,"sentiment":"positive","sentiment_score":0.37686625123023987}],"sentiment":"neutral","sentiment_score":0.25491006424029666,"channel":1,"num_words":12,"start":147.62,"end":152.84},{"sentences":[{"text":"Thank you.","start":153.22,"end":153.87999,"sentiment":"positive","sentiment_score":0.36498409509658813},{"text":"Thank you.","start":154.01999,"end":154.76,"sentiment":"neutral","sentiment_score":0.24878858774900436},{"text":"Hello?","start":225.535,"end":225.99,"sentiment":"neutral","sentiment_score":0.059832993894815445}],"sentiment":"neutral","sentiment_score":0.2574756719172001,"channel":1,"num_words":5,"start":153.22,"end":225.99},{"sentences":[{"text":"Hello?","start":248.47499,"end":248.97499,"sentiment":"neutral","sentiment_score":0.031686700880527496}],"sentiment":"neutral","sentiment_score":0.031686700880527496,"channel":0,"num_words":1,"start":248.47499,"end":248.97499},{"sentences":[{"text":"Hello?","start":249.785,"end":250.285,"sentiment":"neutral","sentiment_score":0.0255623459815979}],"sentiment":"neutral","sentiment_score":0.0255623459815979,"channel":1,"num_words":1,"start":249.785,"end":250.285},{"sentences":[{"text":"Yes.","start":250.715,"end":251.11499,"sentiment":"neutral","sentiment_score":0.028487198054790497},{"text":"I'm thinking yeah.","start":251.11499,"end":251.915,"sentiment":"neutral","sentiment_score":0.039088702450195946},{"text":"Thank you for waiting, Michael.","start":251.915,"end":253.455,"sentiment":"neutral","sentiment_score":0.22947257459163667},{"text":"So just to confirm, mhmm, you just","start":253.92,"end":256.88,"sentiment":"neutral","sentiment_score":0.05666131100484303}],"sentiment":"neutral","sentiment_score":0.10560908471234143,"channel":0,"num_words":16,"start":250.715,"end":256.88},{"sentences":[{"text":"What?","start":256.83,"end":257.33,"sentiment":"neutral","sentiment_score":-0.009248128160834312}],"sentiment":"neutral","sentiment_score":-0.009248128160834312,"channel":1,"num_words":1,"start":256.83,"end":257.33},{"sentences":[{"text":"need an ISIM without a plan mobile plan?","start":256.88,"end":260.66,"sentiment":"neutral","sentiment_score":-0.0057507846504449844}],"sentiment":"neutral","sentiment_score":-0.0057507846504449844,"channel":0,"num_words":8,"start":256.88,"end":260.66},{"sentences":[{"text":"I need a mobile plan.","start":261.31,"end":262.75,"sentiment":"neutral","sentiment_score":-0.044404881075024605},{"text":"I'll be like a prepaid.","start":262.75,"end":264.29,"sentiment":"neutral","sentiment_score":-0.03260730691254139},{"text":"I just need a SIM without mobile plan.","start":264.66998,"end":267.07,"sentiment":"neutral","sentiment_score":-0.039240490179508924},{"text":"Yeah.","start":267.07,"end":267.57,"sentiment":"neutral","sentiment_score":-0.011215507984161375}],"sentiment":"neutral","sentiment_score":-0.03737896680831909,"channel":1,"num_words":19,"start":261.31,"end":267.57},{"sentences":[{"text":"Okay.","start":268.985,"end":269.305,"sentiment":"neutral","sentiment_score":-0.013731015846133232},{"text":"So you need an eSIM only without a mobile plan?","start":269.305,"end":272.60498,"sentiment":"neutral","sentiment_score":-0.021632154192775487}],"sentiment":"neutral","sentiment_score":-0.020913868888535282,"channel":0,"num_words":11,"start":268.985,"end":272.60498},{"sentences":[{"text":"Yes.","start":273.375,"end":273.85498,"sentiment":"neutral","sentiment_score":0.005589623004198074},{"text":"Yes.","start":273.85498,"end":274.35498,"sentiment":"neutral","sentiment_score":0.0004798518493771553}],"sentiment":"neutral","sentiment_score":0.003034737426787615,"channel":1,"num_words":2,"start":273.375,"end":274.35498},{"sentences":[{"text":"SIM SIM only.","start":274.10498,"end":275.645,"sentiment":"neutral","sentiment_score":-0.0008000917732715607},{"text":"Okay.","start":276.025,"end":276.525,"sentiment":"neutral","sentiment_score":0.026021284982562065},{"text":"Is it okay if I transfer you to the other representative who is providing an eSIM?","start":278.025,"end":282.925,"sentiment":"neutral","sentiment_score":0.02608374517876655}],"sentiment":"neutral","sentiment_score":0.02204804662615061,"channel":0,"num_words":20,"start":274.10498,"end":282.925},{"sentences":[{"text":"Okay.","start":284.15,"end":284.65,"sentiment":"neutral","sentiment_score":0.027859460562467575},{"text":"Yes.","start":284.71,"end":285.18997,"sentiment":"neutral","sentiment_score":0.03532177209854126},{"text":"You","start":285.18997,"end":285.43,"sentiment":"neutral","sentiment_score":0.01742938905954361}],"sentiment":"neutral","sentiment_score":0.026870207240184147,"channel":1,"num_words":3,"start":284.15,"end":285.43},{"sentences":[{"text":"Yeah.","start":285.28,"end":285.68,"sentiment":"neutral","sentiment_score":0.035991914570331573}],"sentiment":"neutral","sentiment_score":0.035991914570331573,"channel":0,"num_words":1,"start":285.28,"end":285.68},{"sentences":[{"text":"can transfer","start":285.43,"end":286.15,"sentiment":"neutral","sentiment_score":0.03843598626554012}],"sentiment":"neutral","sentiment_score":0.03843598626554012,"channel":1,"num_words":2,"start":285.43,"end":286.15},{"sentences":[{"text":"Okay.","start":285.68,"end":286.08002,"sentiment":"neutral","sentiment_score":0.041607193648815155},{"text":"Sure.","start":286.08002,"end":286.58002,"sentiment":"neutral","sentiment_score":0.05375177040696144}],"sentiment":"neutral","sentiment_score":0.0476794820278883,"channel":0,"num_words":2,"start":285.68,"end":286.58002},{"sentences":[{"text":"me.","start":286.15,"end":286.65,"sentiment":"neutral","sentiment_score":0.028436698019504547},{"text":"Yep.","start":287.34998,"end":287.84998,"sentiment":"neutral","sentiment_score":0.027734577655792236}],"sentiment":"neutral","sentiment_score":0.02808563783764839,"channel":1,"num_words":2,"start":286.15,"end":287.84998},{"sentences":[{"text":"Yeah.","start":287.36002,"end":287.68,"sentiment":"neutral","sentiment_score":0.005714967846870422},{"text":"And just repeat your concern to him.","start":287.68,"end":290.5,"sentiment":"neutral","sentiment_score":-0.0073313601315021515}],"sentiment":"neutral","sentiment_score":-0.00570056913420558,"channel":0,"num_words":8,"start":287.36002,"end":290.5},{"sentences":[{"text":"Okay.","start":291.75,"end":292.25,"sentiment":"neutral","sentiment_score":0.024651749059557915},{"text":"Yeah.","start":292.71,"end":293.21,"sentiment":"neutral","sentiment_score":0.026041019707918167}],"sentiment":"neutral","sentiment_score":0.02534638438373804,"channel":1,"num_words":2,"start":291.75,"end":293.21},{"sentences":[{"text":"Okay.","start":292.96,"end":293.46,"sentiment":"neutral","sentiment_score":0.03920726478099823},{"text":"Hang on.","start":293.52,"end":294.08002,"sentiment":"neutral","sentiment_score":0.05771718546748161}],"sentiment":"neutral","sentiment_score":0.05154721190532049,"channel":0,"num_words":3,"start":292.96,"end":294.08002},{"sentences":[{"text":"Okay.","start":293.90997,"end":294.40997,"sentiment":"neutral","sentiment_score":0.13351142406463623}],"sentiment":"neutral","sentiment_score":0.13351142406463623,"channel":1,"num_words":1,"start":293.90997,"end":294.40997},{"sentences":[{"text":"Thank you.","start":294.08002,"end":294.82,"sentiment":"neutral","sentiment_score":0.2516229748725891}],"sentiment":"neutral","sentiment_score":0.2516229748725891,"channel":0,"num_words":2,"start":294.08002,"end":294.82}]},"summary":{"result":"success","short":"A customer called Yeah. Airtel tech support about an failed payment. The representative asks the customer if they still want to continue and they discuss selecting e \"time for their SIM card. The customer asks about a mobile plan and the representative transfers them to another representative for further assistance."},"intents":{"segments":[{"text":"Am I speaking with Michael? Yeah.","start_word":14,"end_word":19,"intents":[{"intent":"Speak with michael","confidence_score":0.045006327}]},{"text":"I was looking for eSIM. So it's giving me the physical SIM. So how can I select the eSIM?","start_word":44,"end_word":62,"intents":[{"intent":"Select esim","confidence_score":0.38194886}]},{"text":"Is it okay if I transfer you to the other representative who is providing an eSIM? Okay. Yes.","start_word":259,"end_word":276,"intents":[{"intent":"Transfer call to representative","confidence_score":0.1239755}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Hello.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.07673683017492294},{"text":"Good morning.","start_word":3,"end_word":4,"sentiment":"positive","sentiment_score":0.36481913924217224},{"text":"This is Maureen from Yeah. Airtel tech support. Yeah. Am I speaking with Michael? Yeah. Speaking. Yeah. So we received your order, but upon checking, the payment has failed. But do you still wish to continue? Yeah. Oh, yeah. I was looking for eSIM. So it's giving me the physical SIM. So how can I select the eSIM? You know, eSIM, like a barcode and you can scan it. Yeah. Regarding the number, is it your current number or a new number? This is my current number. Yeah. May I know what number? It's O497915119. Okay. I see. How about so, actually, once you get I an was eSIM mhmm. yeah. I was trying to select eSIM, and this system is selecting the physical SIM. So how Mhmm. can I choose because I was doing online? I couldn't make it. I was trying to do eSIM, you know? Yeah. Did you get Okay. it? Mhmm. Is it okay if I put you on hold? Let me just check. Okay. Okay. Checking on. Hang on. Yeah. I'm good to drop you there. Yeah? Good evening.","start_word":5,"end_word":188,"sentiment":"neutral","sentiment_score":0.009292365051805971},{"text":"Thank you. Thank you.","start_word":189,"end_word":192,"sentiment":"positive","sentiment_score":0.36438804864883423},{"text":"Thank you. Hello? Hello? Hello? Yes. I'm thinking yeah. Thank you for waiting, Michael. So just to confirm, mhmm, you just What? need an ISIM without a plan mobile plan? I need a mobile plan. I'll be like a prepaid. I just need a SIM without mobile plan. Yeah. Okay. So you need an eSIM only without a mobile plan? Yes. Yes. SIM SIM only. Okay. Is it okay if I transfer you to the other representative who is providing an eSIM? Okay. Yes. You Yeah. can transfer Okay. Sure. me. Yep. Yeah. And just repeat your concern to him. Okay. Yeah. Okay. Hang on. Okay. Thank you.","start_word":193,"end_word":300,"sentiment":"neutral","sentiment_score":0.029129991307854652}],"average":{"sentiment":"neutral","sentiment_score":0.02412046908315565}}}}