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Well, Melissa, I hope you still remember the company because the last time I touched base with you was actually last year. And during the time, I was trying to arrange a meeting with you together with our CTO, Baljeet, you know, just to introduce our company and our services. So, the name again of the company is Cloud Solution IT, and we are a managed service provider and Microsoft trusted partner. We also provide services for cloud solutions, cybersecurity, backup and recovery, SharePoint, Office three sixty five, Power BI, Power Apps, and many more. And, you know, the reason for my call today is same as before. We're only hoping to arrange a quick intro meeting with you simply just to introduce our company for your future reference. So, I was just wondering if you have any availability in the next few weeks just for a quick intro meeting. Oh, I see. Okay. I see. Okay. Well, thank you though for answering. I'll just go ahead and give them a call then. Alright? Okay. Sounds good. Well, thank you again for answering, and you have a good one. Okay. 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Jamie from Cloud Solution IT. Oh, hi, Melissa. This is Jamie from Cloud Solution IT. How are you doing today?\n\nOh, I'm doing great too. Thanks for asking. Well, Melissa, I hope you still remember the company because the last time I touched base with you was actually last year. And during the time, I was trying to arrange a meeting with you together with our CTO, Baljeet, you know, just to introduce our company and our services. So, the name again of the company is Cloud Solution IT, and we are a managed service provider and Microsoft trusted partner.\n\nWe also provide services for cloud solutions, cybersecurity, backup and recovery, SharePoint, Office three sixty five, Power BI, Power Apps, and many more. And, you know, the reason for my call today is same as before. We're only hoping to arrange a quick intro meeting with you simply just to introduce our company for your future reference. So, I was just wondering if you have any availability in the next few weeks just for a quick intro meeting. Oh, I see.\n\nOkay. I see. Okay. Well, thank you though for answering. I'll just go ahead and give them a call then.\n\nAlright? Okay. Sounds good. Well, thank you again for answering, and you have a good one. Okay.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.68,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.005030323751270771},{"text":"Jamie from Cloud Solution IT.","start":6.16,"end":8.5,"sentiment":"neutral","sentiment_score":0.04510080516338348},{"text":"Oh, hi, Melissa.","start":21.665,"end":22.645,"sentiment":"neutral","sentiment_score":0.19644721349080405},{"text":"This is Jamie from Cloud Solution IT.","start":22.785,"end":25.505001,"sentiment":"neutral","sentiment_score":0.20558427912848337},{"text":"How are you doing today?","start":25.505001,"end":26.725,"sentiment":"neutral","sentiment_score":0.2373132586479187}],"sentiment":"neutral","sentiment_score":0.16407296367521798,"num_words":21,"start":1.68,"end":26.725},{"sentences":[{"text":"Oh, I'm doing great too.","start":28.945,"end":30.225,"sentiment":"positive","sentiment_score":0.4794268786907196},{"text":"Thanks for asking.","start":30.225,"end":31.205,"sentiment":"positive","sentiment_score":0.5440274874369303},{"text":"Well, Melissa, I hope you still remember the company because the last time I touched base with you was actually last year.","start":31.4,"end":37.82,"sentiment":"neutral","sentiment_score":0.05799027481539683},{"text":"And during the time, I was trying to arrange a meeting with you together with our CTO, Baljeet, you know, just to introduce our company and our services.","start":38.12,"end":47.045002,"sentiment":"neutral","sentiment_score":0.06461356340774468},{"text":"So, the name again of the company is Cloud Solution IT, and we are a managed service provider and Microsoft trusted partner.","start":47.745003,"end":55.445,"sentiment":"neutral","sentiment_score":0.08797443522648378}],"sentiment":"neutral","sentiment_score":0.11312025315128267,"num_words":80,"start":28.945,"end":55.445},{"sentences":[{"text":"We also provide services for cloud solutions, cybersecurity, backup and recovery, SharePoint, Office three sixty five, Power BI, Power Apps, and many more.","start":55.84,"end":66.1,"sentiment":"neutral","sentiment_score":0.07712494824891505},{"text":"And, you know, the reason for my call today is same as before.","start":66.16,"end":69.62,"sentiment":"neutral","sentiment_score":-0.004164850769134669},{"text":"We're only hoping to arrange a quick intro meeting with you simply just to introduce our company for your future reference.","start":69.995,"end":77.535,"sentiment":"neutral","sentiment_score":0.047281150007620454},{"text":"So, I was just wondering if you have any availability in the next few weeks just for a quick intro meeting.","start":77.835,"end":83.615,"sentiment":"neutral","sentiment_score":-0.02066360307591302},{"text":"Oh, I see.","start":88.92,"end":89.799995,"sentiment":"neutral","sentiment_score":-0.05273648972312609}],"sentiment":"neutral","sentiment_score":0.02617888600151572,"num_words":81,"start":55.84,"end":89.799995},{"sentences":[{"text":"Okay.","start":89.799995,"end":90.299995,"sentiment":"neutral","sentiment_score":-0.03327382355928421},{"text":"I see.","start":102.775,"end":103.33501,"sentiment":"neutral","sentiment_score":-0.016261016950011253},{"text":"Okay.","start":103.33501,"end":103.815,"sentiment":"neutral","sentiment_score":0.020158417522907257},{"text":"Well, thank you though for answering.","start":103.815,"end":105.435005,"sentiment":"neutral","sentiment_score":0.1389895131190618},{"text":"I'll just go ahead and give them a call then.","start":105.495,"end":107.33501,"sentiment":"neutral","sentiment_score":0.10241626724600791}],"sentiment":"neutral","sentiment_score":0.09062311556190253,"num_words":20,"start":89.799995,"end":107.33501},{"sentences":[{"text":"Alright?","start":107.33501,"end":107.83501,"sentiment":"neutral","sentiment_score":0.12303698062896729},{"text":"Okay.","start":115.880005,"end":116.380005,"sentiment":"neutral","sentiment_score":0.14477434754371643},{"text":"Sounds good.","start":116.6,"end":117.16,"sentiment":"neutral","sentiment_score":0.25815777480602264},{"text":"Well, thank you again for answering, and you have a good one.","start":117.16,"end":120.060005,"sentiment":"positive","sentiment_score":0.46540454278389615},{"text":"Okay.","start":125.0,"end":125.32,"sentiment":"neutral","sentiment_score":0.15351970493793488}],"sentiment":"positive","sentiment_score":0.38367653506643634,"num_words":17,"start":107.33501,"end":125.32},{"sentences":[{"text":"Bye bye.","start":125.32,"end":125.98,"sentiment":"neutral","sentiment_score":0.10553426668047905}],"sentiment":"neutral","sentiment_score":0.10553426668047905,"num_words":2,"start":125.32,"end":125.98}]}}]},{"alternatives":[{"transcript":"Hi. 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You have a great day, and thanks for the call.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.39999998,"sentiment":"neutral","sentiment_score":0.009121292270720003},{"text":"Record your name and reason for calling.","start":0.39999998,"end":2.5,"sentiment":"neutral","sentiment_score":0.0028605122518326554},{"text":"I'll see if this person is available.","start":2.56,"end":4.42,"sentiment":"neutral","sentiment_score":0.0043835472980780265},{"text":"Thanks, Jamie.","start":14.16,"end":15.059999,"sentiment":"neutral","sentiment_score":0.327363982796669},{"text":"Please stay on the line.","start":15.525,"end":16.985,"sentiment":"neutral","sentiment_score":0.1777377039194107}],"sentiment":"neutral","sentiment_score":0.07287482701411302,"num_words":22,"start":0.24,"end":16.985},{"sentences":[{"text":"Hello.","start":19.125,"end":19.525,"sentiment":"neutral","sentiment_score":0.08486983180046082},{"text":"Emma speaking.","start":19.525,"end":20.265,"sentiment":"neutral","sentiment_score":0.06180314160883427},{"text":"I'm great.","start":26.965,"end":27.525,"sentiment":"positive","sentiment_score":0.5522896945476532},{"text":"How are you going?","start":27.525,"end":28.425,"sentiment":"positive","sentiment_score":0.40133171528577805},{"text":"Unfortunately, I don't actually work for the company that I was with twelve months ago anymore.","start":84.215,"end":88.82,"sentiment":"neutral","sentiment_score":-0.262830319814384}],"sentiment":"neutral","sentiment_score":-0.05147611007094383,"num_words":25,"start":19.125,"end":88.82},{"sentences":[{"text":"See, I know you wanted to speak with the people at Business in Hill, which have been Kristen and Lisa Sweeney.","start":90.32,"end":95.619995,"sentiment":"neutral","sentiment_score":-0.04307851390469642},{"text":"They were the ones who you would have been wanting to make the meeting with at the time.","start":96.479996,"end":102.015,"sentiment":"neutral","sentiment_score":-0.052390185909138784},{"text":"Fantastic.","start":108.255,"end":108.755,"sentiment":"neutral","sentiment_score":0.29113805294036865},{"text":"Yeah.","start":108.815,"end":109.055,"sentiment":"neutral","sentiment_score":0.12704941630363464},{"text":"They'll they'll be able to they'll be the people that you need to speak to.","start":109.055,"end":112.575,"sentiment":"neutral","sentiment_score":0.06751512661576271}],"sentiment":"neutral","sentiment_score":-0.007442103033619267,"num_words":56,"start":90.32,"end":112.575},{"sentences":[{"text":"They're they're the ones currently running the company.","start":112.575,"end":115.155,"sentiment":"neutral","sentiment_score":0.01762183487880975},{"text":"No problem at all.","start":121.8,"end":122.52,"sentiment":"positive","sentiment_score":0.3564688041806221},{"text":"You have a great day, and thanks for the call.","start":122.52,"end":124.46,"sentiment":"positive","sentiment_score":0.5751394480466843}],"sentiment":"neutral","sentiment_score":0.33264747164635494,"num_words":22,"start":112.575,"end":124.46}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. Record your name and reason\n\nChannel 0: Hello?\n\nChannel 1: for calling. I'll see if this person is available.\n\nChannel 0: Jamie from Cloud Solution IT.\n\nChannel 1: Thanks, Jamie. Please stay on the line. Hello. Emma speaking.\n\nChannel 0: Oh, hi, Melissa. This is Jamie from Cloud Solution IT. How are you doing today?\n\nChannel 1: I'm great. How are you going?\n\nChannel 0: Oh, I'm doing great too. Thanks for asking. Well, Melissa, I hope you still remember the company because the last time I touched base with you was actually last year. And during the time, I was trying to arrange a meeting with you together with our CTO, Baljeet, you know, just to introduce our company and our services. So, the name again of the company is Cloud Solution IT, and we are a managed service provider and Microsoft trusted partner.\n\nWe also provide services for cloud solutions, cybersecurity, backup and recovery, SharePoint, Office three sixty five, Power BI, Power Apps, and many more. And, you know, the reason for my call today is same as before. We're only hoping to arrange a quick intro meeting with you simply just to introduce our company for your future reference. So, I was just wondering if you have any availability in the next few weeks just for a quick intro meeting.\n\nChannel 1: Unfortunately, I don't actually work for the company that I was with twelve months ago anymore.\n\nChannel 0: Oh, I see. Okay.\n\nChannel 1: See, I know you wanted to speak with the people at Business in Hill, which have been Kristen and Lisa Sweeney. They were the ones who you would have been wanting to make the meeting with at the time.\n\nChannel 0: I see. Okay. Well, thank you though for answering. I'll just go ahead and give them a call then. Alright?\n\nChannel 1: Fantastic. Yeah. They'll they'll be able to they'll be the people that you need to speak to. They're they're the ones currently running the company.\n\nChannel 0: Okay. Sounds good. Well, thank you again for answering, and you have a good one.\n\nChannel 1: No problem at all. You have a great day, and thanks for the call.\n\nChannel 0: Okay. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.39999998,"sentiment":"neutral","sentiment_score":0.009121292270720003},{"text":"Record your name and reason","start":0.39999998,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.0035489379428327084}],"sentiment":"neutral","sentiment_score":0.004477663664147258,"channel":1,"num_words":6,"start":0.24,"end":1.8399999},{"sentences":[{"text":"Hello?","start":1.68,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.005030323751270771}],"sentiment":"neutral","sentiment_score":0.005030323751270771,"channel":0,"num_words":1,"start":1.68,"end":2.1799998},{"sentences":[{"text":"for calling.","start":1.8399999,"end":2.5,"sentiment":"neutral","sentiment_score":0.0011394480243325233},{"text":"I'll see if this person is 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going?","start":27.525,"end":28.425,"sentiment":"positive","sentiment_score":0.40133171528577805}],"sentiment":"positive","sentiment_score":0.4516510417064031,"channel":1,"num_words":6,"start":26.965,"end":28.425},{"sentences":[{"text":"Oh, I'm doing great too.","start":28.945,"end":30.225,"sentiment":"positive","sentiment_score":0.4794268786907196},{"text":"Thanks for asking.","start":30.225,"end":31.205,"sentiment":"positive","sentiment_score":0.5440274874369303},{"text":"Well, Melissa, I hope you still remember the company because the last time I touched base with you was actually last year.","start":31.4,"end":37.82,"sentiment":"neutral","sentiment_score":0.05799027481539683},{"text":"And during the time, I was trying to arrange a meeting with you together with our CTO, Baljeet, you know, just to introduce our company and our services.","start":38.12,"end":47.045002,"sentiment":"neutral","sentiment_score":0.06461356340774468},{"text":"So, the name again of the company is Cloud Solution IT, and we are a managed service provider and Microsoft trusted partner.","start":47.745003,"end":55.445,"sentiment":"neutral","sentiment_score":0.08797443522648378}],"sentiment":"neutral","sentiment_score":0.11312025315128267,"channel":0,"num_words":80,"start":28.945,"end":55.445},{"sentences":[{"text":"We also provide services for cloud solutions, cybersecurity, backup and recovery, SharePoint, Office three sixty five, Power BI, Power Apps, and many more.","start":55.84,"end":66.1,"sentiment":"neutral","sentiment_score":0.07712494824891505},{"text":"And, you know, the reason for my call today is same as before.","start":66.16,"end":69.62,"sentiment":"neutral","sentiment_score":-0.004164850769134669},{"text":"We're only hoping to arrange a quick intro meeting with you simply just to introduce our company for your future reference.","start":69.995,"end":77.535,"sentiment":"neutral","sentiment_score":0.047281150007620454},{"text":"So, I was just wondering if you have any 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However, Melissa informs the representative that she no longer works for the company she had been with 12 months ago and is currently working with someone else. The representative agrees to call the other person and thanks her for answering the call."},"intents":{"segments":[{"text":"Well, Melissa, I hope you still remember the company because the last time I touched base with you was actually last year. And during the time, I was trying to arrange a meeting with you together with our CTO, Baljeet, you know, just to introduce our company and our services.","start_word":60,"end_word":109,"intents":[{"intent":"Schedule a meeting","confidence_score":0.033970293}]}]},"sentiments":{"segments":[{"text":"Hi. Record your name and reason Hello? for calling. I'll see if this person is available. Jamie from Cloud Solution IT. Thanks, Jamie. Please stay on the line. Hello. Emma speaking. Oh, hi, Melissa. This is Jamie from Cloud Solution IT. How are you doing today?","start_word":0,"end_word":45,"sentiment":"neutral","sentiment_score":0.1146961897611618},{"text":"I'm great. How are you going? Oh, I'm doing great too. Thanks for asking.","start_word":46,"end_word":59,"sentiment":"positive","sentiment_score":0.4839012920856476},{"text":"Well, Melissa, I hope you still remember the company because the last time I touched base with you was actually last year. And during the time, I was trying to arrange a meeting with you together with our CTO, Baljeet, you know, just to introduce our company and our services. So, the name again of the company is Cloud Solution IT, and we are a managed service provider and Microsoft trusted partner. We also provide services for cloud solutions, cybersecurity, backup and recovery, SharePoint, Office three sixty five, Power BI, Power Apps, and many more. And, you know, the reason for my call today is same as before. We're only hoping to arrange a quick intro meeting with you simply just to introduce our company for your future reference. So, I was just wondering if you have any availability in the next few weeks just for a quick intro meeting. Unfortunately, I don't actually work for the company that I was with twelve months ago anymore. Oh, I see. Okay. See, I know you wanted to speak with the people at Business in Hill, which have been Kristen and Lisa Sweeney. They were the ones who you would have been wanting to make the meeting with at the time. I see. Okay. Well, thank you though for answering. I'll just go ahead and give them a call then. Alright? Fantastic. Yeah. They'll they'll be able to they'll be the people that you need to speak to. They're they're the ones currently running the company. Okay. Sounds good.","start_word":60,"end_word":316,"sentiment":"neutral","sentiment_score":0.024275369942188263},{"text":"Well, thank you again for answering, and you have a good one. No problem at all. You have a great day, and thanks for the call.","start_word":317,"end_word":342,"sentiment":"positive","sentiment_score":0.48547637462615967},{"text":"Okay. Bye bye.","start_word":343,"end_word":345,"sentiment":"neutral","sentiment_score":0.12841449677944183}],"average":{"sentiment":"neutral","sentiment_score":0.09474448747532342}}}}