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Oakview Financial. Hi, Tammy. Larissa from Oakview Financial. I was just giving you a call. We're just wanting to touch base.\n\nAs we have entered into the new financial year. We've gone through and done a bit of an a look over our client's accounts, and we just noticed that you were making personal contributions for the year. We've obviously seen them coming in throughout the year. But as we've now rolled over, we want to make sure and just touch base to see whether you are wanting to make a claim on those personal contributions. You have about well, you have $2,280 as accessible that you could claim as a tax deduction on your tax return, and we were just wanting to touch base on that amount to see what you intended to do.\n\nWe have sent you an email back on the June 9. So you can either give us our office a call on 130160796 or, alternatively, reply to that email, and we can submit that claim for you. So when you do your tax return, you have a little bit more of a deductible when doing so. I hope you have a lovely weekend and hopefully speak soon. Bye.","paragraphs":[{"sentences":[{"text":"Larissa Oakview Financial.","start":7.9199996,"end":9.7,"sentiment":"neutral","sentiment_score":0.05687336623668671},{"text":"Hi, Tammy.","start":47.205,"end":48.085,"sentiment":"neutral","sentiment_score":0.10190331935882568},{"text":"Larissa from Oakview Financial.","start":48.085,"end":49.865,"sentiment":"neutral","sentiment_score":0.1262987833470106},{"text":"I was just giving you a call.","start":50.085,"end":51.045002,"sentiment":"neutral","sentiment_score":0.15692422645432608},{"text":"We're just wanting to touch base.","start":51.045002,"end":52.565002,"sentiment":"neutral","sentiment_score":0.2138515959183375}],"sentiment":"neutral","sentiment_score":0.1482364105230028,"num_words":22,"start":7.9199996,"end":52.565002},{"sentences":[{"text":"As we have entered into the new financial year.","start":52.565002,"end":55.98,"sentiment":"neutral","sentiment_score":0.12410672174559699},{"text":"We've gone through and done a bit of an a look over our client's accounts, and we just noticed that you were making personal contributions for the year.","start":56.12,"end":65.799995,"sentiment":"neutral","sentiment_score":0.1386274823120662},{"text":"We've obviously seen them coming in throughout the year.","start":65.799995,"end":67.995,"sentiment":"neutral","sentiment_score":0.15703871266709435},{"text":"But as we've now rolled over, we want to make sure and just touch base to see whether you are wanting to make a claim on those personal contributions.","start":68.555,"end":77.215004,"sentiment":"neutral","sentiment_score":0.25813315243556584},{"text":"You have about well, you have $2,280 as accessible that you could claim as a tax deduction on your tax return, and we were just wanting to touch base on that amount to see what you intended to do.","start":77.595,"end":92.13,"sentiment":"neutral","sentiment_score":0.2965641610133342}],"sentiment":"neutral","sentiment_score":0.22336615890003086,"num_words":114,"start":52.565002,"end":92.13},{"sentences":[{"text":"We have sent you an email back on the June 9.","start":92.59,"end":95.81,"sentiment":"neutral","sentiment_score":0.15069659731604837},{"text":"So you can either give us our office a call on 130160796 or, alternatively, reply to that email, and we can submit that claim for you.","start":96.134995,"end":106.134995,"sentiment":"neutral","sentiment_score":0.2176510330576163},{"text":"So when you do your tax return, you have a little bit more of a deductible when doing so.","start":106.134995,"end":111.104935,"sentiment":"positive","sentiment_score":0.3459609378325312},{"text":"I hope you have a lovely weekend and hopefully speak soon.","start":111.424934,"end":114.48493,"sentiment":"positive","sentiment_score":0.6273962584408846},{"text":"Bye.","start":114.54494,"end":115.04494,"sentiment":"neutral","sentiment_score":0.15060730278491974}],"sentiment":"neutral","sentiment_score":0.3079678440356956,"num_words":68,"start":92.59,"end":115.04494}]}}]},{"alternatives":[{"transcript":"Hi. 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Record your name and reason for calling. I'll see if this person is available. Thanks. Please stay on the line.\n\nI'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.08,"end":0.48,"sentiment":"neutral","sentiment_score":0.04343298822641373},{"text":"Record your name and reason for calling.","start":0.48,"end":2.42,"sentiment":"neutral","sentiment_score":0.03312927830432143},{"text":"I'll see if this person is available.","start":2.56,"end":4.34,"sentiment":"neutral","sentiment_score":0.030896178845848356},{"text":"Thanks.","start":13.92,"end":14.42,"sentiment":"positive","sentiment_score":0.3910929262638092},{"text":"Please stay on the line.","start":15.105,"end":19.365,"sentiment":"neutral","sentiment_score":0.028044204413890838}],"sentiment":"neutral","sentiment_score":0.0487107207909936,"num_words":21,"start":0.08,"end":19.365},{"sentences":[{"text":"I'm sorry.","start":38.12,"end":38.86,"sentiment":"neutral","sentiment_score":-0.20299532264471054},{"text":"This person is not available.","start":38.92,"end":40.46,"sentiment":"neutral","sentiment_score":-0.2658816874027252},{"text":"If you would like to leave an additional message, please reply after the tone.","start":40.84,"end":44.875,"sentiment":"neutral","sentiment_score":-0.11740441886442048}],"sentiment":"neutral","sentiment_score":-0.16090766411452068,"num_words":21,"start":38.12,"end":44.875}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. Record your name and reason for calling. I'll see if this person is available.\n\nChannel 0: Larissa Oakview Financial.\n\nChannel 1: Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.\n\nChannel 0: Hi, Tammy. Larissa from Oakview Financial. I was just giving you a call. We're just wanting to touch base. As we have entered into the new financial year.\n\nWe've gone through and done a bit of an a look over our client's accounts, and we just noticed that you were making personal contributions for the year. We've obviously seen them coming in throughout the year. But as we've now rolled over, we want to make sure and just touch base to see whether you are wanting to make a claim on those personal contributions. 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Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.08,"end":0.48,"sentiment":"neutral","sentiment_score":0.04343298822641373},{"text":"Record your name and reason for calling.","start":0.48,"end":2.42,"sentiment":"neutral","sentiment_score":0.03312927830432143},{"text":"I'll see if this person is available.","start":2.56,"end":4.34,"sentiment":"neutral","sentiment_score":0.030896178845848356}],"sentiment":"neutral","sentiment_score":0.032774079218506814,"channel":1,"num_words":15,"start":0.08,"end":4.34},{"sentences":[{"text":"Larissa Oakview Financial.","start":7.9199996,"end":9.7,"sentiment":"neutral","sentiment_score":0.05687336623668671}],"sentiment":"neutral","sentiment_score":0.05687336623668671,"channel":0,"num_words":3,"start":7.9199996,"end":9.7},{"sentences":[{"text":"Thanks.","start":13.92,"end":14.42,"sentiment":"positive","sentiment_score":0.3910929262638092},{"text":"Please stay on the line.","start":15.105,"end":19.365,"sentiment":"neutral","sentiment_score":0.028044204413890838},{"text":"I'm sorry.","start":38.12,"end":38.86,"sentiment":"neutral","sentiment_score":-0.20299532264471054},{"text":"This person is not available.","start":38.92,"end":40.46,"sentiment":"neutral","sentiment_score":-0.2658816874027252},{"text":"If you would like to leave an additional message, please reply after the tone.","start":40.84,"end":44.875,"sentiment":"neutral","sentiment_score":-0.11740441886442048}],"sentiment":"neutral","sentiment_score":-0.10547211103969151,"channel":1,"num_words":27,"start":13.92,"end":44.875},{"sentences":[{"text":"Hi, Tammy.","start":47.205,"end":48.085,"sentiment":"neutral","sentiment_score":0.10190331935882568},{"text":"Larissa from Oakview Financial.","start":48.085,"end":49.865,"sentiment":"neutral","sentiment_score":0.1262987833470106},{"text":"I was just giving you a call.","start":50.085,"end":51.045002,"sentiment":"neutral","sentiment_score":0.15692422645432608},{"text":"We're just wanting to touch base.","start":51.045002,"end":52.565002,"sentiment":"neutral","sentiment_score":0.2138515959183375},{"text":"As we have entered into the new financial year.","start":52.565002,"end":55.98,"sentiment":"neutral","sentiment_score":0.12410672174559699}],"sentiment":"neutral","sentiment_score":0.1502693367323705,"channel":0,"num_words":28,"start":47.205,"end":55.98},{"sentences":[{"text":"We've gone through and done a bit of an a look over our client's accounts, and we just noticed that you were making personal contributions for the year.","start":56.12,"end":65.799995,"sentiment":"neutral","sentiment_score":0.1386274823120662},{"text":"We've obviously seen them coming in throughout the year.","start":65.799995,"end":67.995,"sentiment":"neutral","sentiment_score":0.15703871266709435},{"text":"But as we've now rolled over, we want to make sure and just touch base to see whether you are wanting to make a claim on those personal contributions.","start":68.555,"end":77.215004,"sentiment":"neutral","sentiment_score":0.25813315243556584},{"text":"You have about well, you have $2,280 as accessible that you could claim as a tax deduction on your tax return, and we were just wanting to touch base on that amount to see what you intended to do.","start":77.595,"end":92.13,"sentiment":"neutral","sentiment_score":0.2965641610133342},{"text":"We have sent you an email back on the June 9.","start":92.59,"end":95.81,"sentiment":"neutral","sentiment_score":0.15069659731604837}],"sentiment":"neutral","sentiment_score":0.22417624301180758,"channel":0,"num_words":116,"start":56.12,"end":95.81},{"sentences":[{"text":"So you can either give us our office a call on 130160796 or, alternatively, reply to that email, and we can submit that claim for you.","start":96.134995,"end":106.134995,"sentiment":"neutral","sentiment_score":0.2176510330576163},{"text":"So when you do your tax return, you have a little bit more of a deductible when doing so.","start":106.134995,"end":111.104935,"sentiment":"positive","sentiment_score":0.3459609378325312},{"text":"I hope you have a lovely weekend and hopefully speak soon.","start":111.424934,"end":114.48493,"sentiment":"positive","sentiment_score":0.6273962584408846},{"text":"Bye.","start":114.54494,"end":115.04494,"sentiment":"neutral","sentiment_score":0.15060730278491974}],"sentiment":"positive","sentiment_score":0.3383184355079082,"channel":0,"num_words":57,"start":96.134995,"end":115.04494}]},"summary":{"result":"success","short":"A representative from Oakview Financial calls a customer named Larissa to see if she wants to make a claim on her personal contributions. The representative explains that they want to make sure Larissa understands the amount of personal contributions she has and offers to submit a claim for her. The representative also reminds Larissa to check her email for updates and wishes her a nice weekend."},"intents":{"segments":[{"text":"Record your name and reason for calling. I'll see if this person is available. Larissa Oakview Financial.","start_word":1,"end_word":17,"intents":[{"intent":"Identify caller","confidence_score":0.006314029},{"intent":"Contact person","confidence_score":0.0036544444}]},{"text":"If you would like to leave an additional message, please reply after the tone. Hi, Tammy.","start_word":31,"end_word":46,"intents":[{"intent":"Leave message","confidence_score":0.5931838}]},{"text":"Larissa from Oakview Financial. I was just giving you a call. We're just wanting to touch base. 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