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James speaking. Yeah. Yeah. That's no worries at all.\n\nYeah. I reckon if you can this afternoon, that'd be better just because we're still in the place at the moment, but we are moving out today. Yeah. I reckon that'd be good. Yeah, please.\n\nAwesome. Thank you. 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James speaking.\n\nChannel 0: Yes. Hello. Good morning. This is Maureen from Airtel tech support. We just wanted to inform you that we're going to cancel proceed with the cancellation today\n\nChannel 1: Yeah. Yeah. That's\n\nChannel 0: for\n\nChannel 1: no\n\nChannel 0: a\n\nChannel 1: worries\n\nChannel 0: service.\n\nChannel 1: at all.\n\nChannel 0: Yeah. Do you want it to be this afternoon, or it's all good to go now?\n\nChannel 1: Yeah. I reckon if you can this afternoon, that'd be better just because we're still in the place at the moment, but we are moving out today.\n\nChannel 0: Okay. Sure. We'll then cancel 5PM. Is that okay? Until\n\nChannel 1: Yeah.\n\nChannel 0: our\n\nChannel 1: I\n\nChannel 0: office\n\nChannel 1: reckon that'd\n\nChannel 0: hours.\n\nChannel 1: be good.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah, please.\n\nChannel 0: Okay. Sure. That's noted. Thank you. Bye.\n\nChannel 1: Awesome. Thank you. 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Maureen agrees to cancel it for 5PM that afternoon and notes the cancellation. The call ends with the customer thanking Maureen and saying goodbye."},"intents":{"segments":[{"text":"This is Maureen from Airtel tech support. We just wanted to inform you that we're going to cancel proceed with the cancellation today Yeah. Yeah.","start_word":7,"end_word":31,"intents":[{"intent":"Cancel appointment","confidence_score":0.52723646}]}]},"sentiments":{"segments":[{"text":"Hello. James speaking. Yes. Hello. Good morning. This is Maureen from Airtel tech support. We just wanted to inform you that we're going to cancel proceed with the cancellation today Yeah. Yeah. That's for no a worries service. at all. Yeah. Do you want it to be this afternoon, or it's all good to go now? Yeah. I reckon if you can this afternoon, that'd be better just because we're still in the place at the moment, but we are moving out today. Okay. Sure. We'll then cancel 5PM. Is that okay? 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