{"metadata":{"transaction_key":"deprecated","request_id":"019f8ced-7275-7f21-b4b3-873a225676bc","sha256":"9dff6efc6ea50cdd112a3700ea611cabb606517eda733b6a747eb81421271bbb","created":"2026-07-23T03:03:20.639Z","duration":71.423935,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":139,"output_tokens":82},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":167,"output_tokens":167},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":167,"output_tokens":13}},"results":{"channels":[{"alternatives":[{"transcript":"Andrew? AI security platform. Andrew. Oh, hi, Sahil. It's Andrew from Vigilance AI. Have I caught you in a bad time? Oh. Oh, yeah. Certainly. I'm sorry to disturb you, mate. Yeah. I'll call you later. Bye, Sahil.","confidence":0.9946289,"words":[{"word":"andrew","start":11.04,"end":11.54,"confidence":0.8901367,"punctuated_word":"Andrew?","sentiment":"neutral","sentiment_score":0.012507056817412376},{"word":"ai","start":12.559999,"end":12.88,"confidence":0.6669922,"punctuated_word":"AI","sentiment":"neutral","sentiment_score":0.06092589348554611},{"word":"security","start":12.88,"end":13.36,"confidence":0.9116211,"punctuated_word":"security","sentiment":"neutral","sentiment_score":0.017024554312229156},{"word":"platform","start":13.36,"end":13.86,"confidence":0.82470703,"punctuated_word":"platform.","sentiment":"neutral","sentiment_score":0.0278204008936882},{"word":"andrew","start":26.705,"end":27.205,"confidence":0.73217773,"punctuated_word":"Andrew.","sentiment":"neutral","sentiment_score":0.149626225233078},{"word":"oh","start":53.489998,"end":53.73,"confidence":0.9824219,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.003901818767189979},{"word":"hi","start":53.73,"end":54.23,"confidence":0.9716797,"punctuated_word":"hi,","sentiment":"neutral","sentiment_score":0.02020147629082203},{"word":"sahil","start":54.37,"end":54.87,"confidence":0.9707031,"punctuated_word":"Sahil.","sentiment":"neutral","sentiment_score":0.0124178696423769},{"word":"it's","start":54.929996,"end":55.329998,"confidence":1.0,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.04947220906615257},{"word":"andrew","start":55.329998,"end":55.73,"confidence":0.92089844,"punctuated_word":"Andrew","sentiment":"neutral","sentiment_score":0.04623840004205704},{"word":"from","start":55.73,"end":55.969997,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.06416242569684982},{"word":"vigilance","start":55.969997,"end":56.469997,"confidence":0.97314453,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.06298578530550003},{"word":"ai","start":56.609997,"end":57.089996,"confidence":0.9108887,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.04938610643148422},{"word":"have","start":57.089996,"end":57.329998,"confidence":0.99902344,"punctuated_word":"Have","sentiment":"neutral","sentiment_score":-0.2715560793876648},{"word":"i","start":57.329998,"end":57.489998,"confidence":0.99902344,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.41369104385375977},{"word":"caught","start":57.489998,"end":57.73,"confidence":0.99902344,"punctuated_word":"caught","sentiment":"negative","sentiment_score":-0.4694984555244446},{"word":"you","start":57.73,"end":57.809998,"confidence":0.99902344,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.49374377727508545},{"word":"in","start":57.809998,"end":58.05,"confidence":0.97998047,"punctuated_word":"in","sentiment":"negative","sentiment_score":-0.5044779181480408},{"word":"a","start":58.05,"end":58.129997,"confidence":0.99316406,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.45467716455459595},{"word":"bad","start":58.129997,"end":58.289997,"confidence":1.0,"punctuated_word":"bad","sentiment":"negative","sentiment_score":-0.514106273651123},{"word":"time","start":58.289997,"end":58.789997,"confidence":0.99853516,"punctuated_word":"time?","sentiment":"negative","sentiment_score":-0.4576979875564575},{"word":"oh","start":63.518875,"end":64.018875,"confidence":0.65356445,"punctuated_word":"Oh.","sentiment":"neutral","sentiment_score":-0.08735024183988571},{"word":"oh","start":65.198875,"end":65.43887,"confidence":0.9707031,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.11601253598928452},{"word":"yeah","start":65.43887,"end":65.67888,"confidence":0.7597656,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.09071137756109238},{"word":"certainly","start":65.67888,"end":66.07887,"confidence":0.9980469,"punctuated_word":"Certainly.","sentiment":"neutral","sentiment_score":-0.13089177012443542},{"word":"i'm","start":66.07887,"end":66.31888,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.25410306453704834},{"word":"sorry","start":66.31888,"end":66.71888,"confidence":1.0,"punctuated_word":"sorry","sentiment":"neutral","sentiment_score":-0.16208979487419128},{"word":"to","start":66.71888,"end":66.878876,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.3827548027038574},{"word":"disturb","start":66.878876,"end":67.27888,"confidence":1.0,"punctuated_word":"disturb","sentiment":"negative","sentiment_score":-0.4927630722522736},{"word":"you","start":67.27888,"end":67.43887,"confidence":0.9946289,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":-0.26923322677612305},{"word":"mate","start":67.43887,"end":67.93887,"confidence":0.99853516,"punctuated_word":"mate.","sentiment":"neutral","sentiment_score":-0.305525004863739},{"word":"yeah","start":68.158875,"end":68.478874,"confidence":0.8557129,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.10013952851295473},{"word":"i'll","start":68.478874,"end":68.63888,"confidence":0.9995117,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.07125110179185867},{"word":"call","start":68.63888,"end":68.878876,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.08605626970529556},{"word":"you","start":68.878876,"end":69.11887,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06029187887907028},{"word":"later","start":69.11887,"end":69.59888,"confidence":1.0,"punctuated_word":"later.","sentiment":"neutral","sentiment_score":-0.047906093299388885},{"word":"bye","start":69.59888,"end":69.99888,"confidence":0.9916992,"punctuated_word":"Bye,","sentiment":"neutral","sentiment_score":0.0200986135751009},{"word":"sahil","start":69.99888,"end":70.49888,"confidence":0.9661458,"punctuated_word":"Sahil.","sentiment":"neutral","sentiment_score":-0.018031829968094822}],"paragraphs":{"transcript":"\nAndrew? AI security platform. Andrew. Oh, hi, Sahil. It's Andrew from Vigilance AI.\n\nHave I caught you in a bad time? Oh. Oh, yeah. Certainly. I'm sorry to disturb you, mate.\n\nYeah. I'll call you later. Bye, Sahil.","paragraphs":[{"sentences":[{"text":"Andrew?","start":11.04,"end":11.54,"sentiment":"neutral","sentiment_score":0.012507056817412376},{"text":"AI security platform.","start":12.559999,"end":13.86,"sentiment":"neutral","sentiment_score":0.03525694956382116},{"text":"Andrew.","start":26.705,"end":27.205,"sentiment":"neutral","sentiment_score":0.149626225233078},{"text":"Oh, hi, Sahil.","start":53.489998,"end":54.87,"sentiment":"neutral","sentiment_score":0.009572509055336317},{"text":"It's Andrew from Vigilance AI.","start":54.929996,"end":57.089996,"sentiment":"neutral","sentiment_score":0.054448985308408734}],"sentiment":"neutral","sentiment_score":0.04375896803461588,"num_words":13,"start":11.04,"end":57.089996},{"sentences":[{"text":"Have I caught you in a bad time?","start":57.089996,"end":58.789997,"sentiment":"negative","sentiment_score":-0.4474310874938965},{"text":"Oh.","start":63.518875,"end":64.018875,"sentiment":"neutral","sentiment_score":-0.08735024183988571},{"text":"Oh, yeah.","start":65.198875,"end":65.67888,"sentiment":"neutral","sentiment_score":-0.10336195677518845},{"text":"Certainly.","start":65.67888,"end":66.07887,"sentiment":"neutral","sentiment_score":-0.13089177012443542},{"text":"I'm sorry to disturb you, mate.","start":66.07887,"end":67.93887,"sentiment":"neutral","sentiment_score":-0.31107816100120544}],"sentiment":"neutral","sentiment_score":-0.3261601995262835,"num_words":18,"start":57.089996,"end":67.93887},{"sentences":[{"text":"Yeah.","start":68.158875,"end":68.478874,"sentiment":"neutral","sentiment_score":-0.10013952851295473},{"text":"I'll call you later.","start":68.478874,"end":69.59888,"sentiment":"neutral","sentiment_score":-0.06637633591890335},{"text":"Bye, Sahil.","start":69.59888,"end":70.49888,"sentiment":"neutral","sentiment_score":0.0010333918035030382}],"sentiment":"neutral","sentiment_score":-0.05193972694022315,"num_words":7,"start":68.158875,"end":70.49888}]}}]},{"alternatives":[{"transcript":"Hi. I'm a call assistant recording this call for the person you're trying to reach. Please say who you are and why you're calling. I'd appreciate it if you could give me your name. Thank you. Please hold while I connect you. Hello? Yeah. Sorry. I'm just out for lunch right now in a meeting. Can you call me later? Is this yep. Thank you.","confidence":0.99902344,"words":[{"word":"hi","start":0.16,"end":0.65999997,"confidence":0.9904785,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.015643514692783356},{"word":"i'm","start":1.04,"end":1.28,"confidence":0.9951172,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.013054240494966509},{"word":"a","start":1.28,"end":1.4399999,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.023555269464850426},{"word":"call","start":1.4399999,"end":1.76,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.018961220979690552},{"word":"assistant","start":1.76,"end":2.26,"confidence":0.99902344,"punctuated_word":"assistant","sentiment":"neutral","sentiment_score":0.023561343550682068},{"word":"recording","start":2.56,"end":2.96,"confidence":0.99121094,"punctuated_word":"recording","sentiment":"neutral","sentiment_score":0.017266895622015},{"word":"this","start":2.96,"end":3.1999998,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.006419967859983444},{"word":"call","start":3.1999998,"end":3.6799998,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.006925040856003761},{"word":"for","start":3.6799998,"end":3.9199998,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.009624818339943886},{"word":"the","start":3.9199998,"end":4.08,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01043953001499176},{"word":"person","start":4.08,"end":4.48,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":0.019245857372879985},{"word":"you're","start":4.48,"end":4.7999997,"confidence":0.99658203,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.006540743168443441},{"word":"trying","start":4.7999997,"end":5.2,"confidence":1.0,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":0.009675135836005213},{"word":"to","start":5.2,"end":5.44,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.009633766487240791},{"word":"reach","start":5.44,"end":5.94,"confidence":1.0,"punctuated_word":"reach.","sentiment":"neutral","sentiment_score":0.011593492701649666},{"word":"please","start":6.72,"end":7.12,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.03060120716691017},{"word":"say","start":7.12,"end":7.44,"confidence":0.99902344,"punctuated_word":"say","sentiment":"neutral","sentiment_score":-0.004009947180747986},{"word":"who","start":7.44,"end":7.68,"confidence":0.99902344,"punctuated_word":"who","sentiment":"neutral","sentiment_score":-0.02282854914665222},{"word":"you","start":7.68,"end":7.8399997,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.028259621933102608},{"word":"are","start":7.8399997,"end":8.16,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.018806811422109604},{"word":"and","start":8.16,"end":8.48,"confidence":0.98828125,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.018958330154418945},{"word":"why","start":8.48,"end":8.72,"confidence":1.0,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.03827775269746781},{"word":"you're","start":8.72,"end":8.96,"confidence":1.0,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.028691764920949936},{"word":"calling","start":8.96,"end":9.46,"confidence":0.9995117,"punctuated_word":"calling.","sentiment":"neutral","sentiment_score":-0.01807272247970104},{"word":"i'd","start":22.335,"end":22.654999,"confidence":0.9995117,"punctuated_word":"I'd","sentiment":"neutral","sentiment_score":0.16941718757152557},{"word":"appreciate","start":22.654999,"end":23.154999,"confidence":1.0,"punctuated_word":"appreciate","sentiment":"neutral","sentiment_score":0.3053812086582184},{"word":"it","start":23.375,"end":23.615,"confidence":0.8276367,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.2805972695350647},{"word":"if","start":23.615,"end":23.775,"confidence":0.99609375,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.2797921597957611},{"word":"you","start":23.775,"end":23.935001,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.21066966652870175},{"word":"could","start":23.935001,"end":24.175,"confidence":1.0,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.22487393021583557},{"word":"give","start":24.175,"end":24.415,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.18161386251449585},{"word":"me","start":24.415,"end":24.654999,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.1734670102596283},{"word":"your","start":24.654999,"end":24.895,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.1005718857049942},{"word":"name","start":24.895,"end":25.395,"confidence":0.99902344,"punctuated_word":"name.","sentiment":"neutral","sentiment_score":0.15175770223140717},{"word":"thank","start":33.66,"end":34.059998,"confidence":0.98828125,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5258801579475403},{"word":"you","start":34.059998,"end":34.559998,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.41463178396224976},{"word":"please","start":35.260002,"end":35.739998,"confidence":0.99902344,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.10711820423603058},{"word":"hold","start":35.739998,"end":36.14,"confidence":1.0,"punctuated_word":"hold","sentiment":"neutral","sentiment_score":0.17880484461784363},{"word":"while","start":36.14,"end":36.54,"confidence":1.0,"punctuated_word":"while","sentiment":"neutral","sentiment_score":0.1065053790807724},{"word":"i","start":36.54,"end":36.7,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.20249831676483152},{"word":"connect","start":36.7,"end":37.1,"confidence":1.0,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":0.22709468007087708},{"word":"you","start":37.1,"end":37.6,"confidence":0.99853516,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.0910593792796135},{"word":"hello","start":51.985,"end":52.485,"confidence":0.90185547,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.02770568430423737},{"word":"yeah","start":59.050003,"end":59.370003,"confidence":0.8876953,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.2371652126312256},{"word":"sorry","start":59.370003,"end":59.690002,"confidence":0.9941406,"punctuated_word":"Sorry.","sentiment":"negative","sentiment_score":-0.37437382340431213},{"word":"i'm","start":59.690002,"end":59.850002,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.2949827313423157},{"word":"just","start":59.850002,"end":60.09,"confidence":1.0,"punctuated_word":"just","sentiment":"negative","sentiment_score":-0.3745541274547577},{"word":"out","start":60.09,"end":60.25,"confidence":0.9921875,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.31441473960876465},{"word":"for","start":60.25,"end":60.49,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.32816386222839355},{"word":"lunch","start":60.49,"end":60.730003,"confidence":1.0,"punctuated_word":"lunch","sentiment":"neutral","sentiment_score":-0.3104321360588074},{"word":"right","start":60.730003,"end":60.890003,"confidence":0.9970703,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.2961251139640808},{"word":"now","start":60.890003,"end":61.090004,"confidence":1.0,"punctuated_word":"now","sentiment":"neutral","sentiment_score":-0.3133825659751892},{"word":"in","start":61.090004,"end":61.29,"confidence":0.39501953,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.25214529037475586},{"word":"a","start":61.29,"end":61.370003,"confidence":0.69921875,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.2714540660381317},{"word":"meeting","start":61.370003,"end":61.870003,"confidence":0.9995117,"punctuated_word":"meeting.","sentiment":"neutral","sentiment_score":-0.23695051670074463},{"word":"can","start":62.57,"end":62.730003,"confidence":0.7734375,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.1869213879108429},{"word":"you","start":62.730003,"end":62.89,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1801186501979828},{"word":"call","start":62.89,"end":63.13,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.1687525510787964},{"word":"me","start":63.13,"end":63.29,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.1940132826566696},{"word":"later","start":63.29,"end":63.77,"confidence":0.9758301,"punctuated_word":"later?","sentiment":"neutral","sentiment_score":-0.16912567615509033},{"word":"is","start":63.77,"end":63.93,"confidence":0.8076172,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.07580231130123138},{"word":"this","start":63.93,"end":64.43,"confidence":0.9970703,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.07107561081647873},{"word":"yep","start":66.090004,"end":66.490005,"confidence":0.89941406,"punctuated_word":"yep.","sentiment":"neutral","sentiment_score":-0.23277078568935392},{"word":"thank","start":66.490005,"end":66.65,"confidence":0.99609375,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":-0.09196336567401886},{"word":"you","start":66.65,"end":67.15,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.1488129049539566}],"paragraphs":{"transcript":"\nHi. I'm a call assistant recording this call for the person you're trying to reach. Please say who you are and why you're calling. I'd appreciate it if you could give me your name. Thank you.\n\nPlease hold while I connect you. Hello? Yeah. Sorry. I'm just out for lunch right now in a meeting.\n\nCan you call me later? Is this yep. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.65999997,"sentiment":"neutral","sentiment_score":0.015643514692783356},{"text":"I'm a call assistant recording this call for the person you're trying to reach.","start":1.04,"end":5.94,"sentiment":"neutral","sentiment_score":0.013321237339239036},{"text":"Please say who you are and why you're calling.","start":6.72,"end":9.46,"sentiment":"neutral","sentiment_score":-0.023167411900228925},{"text":"I'd appreciate it if you could give me your name.","start":22.335,"end":25.395,"sentiment":"neutral","sentiment_score":0.20781418830156326},{"text":"Thank you.","start":33.66,"end":34.559998,"sentiment":"positive","sentiment_score":0.470255970954895}],"sentiment":"neutral","sentiment_score":0.08367466542404145,"num_words":36,"start":0.16,"end":34.559998},{"sentences":[{"text":"Please hold while I connect you.","start":35.260002,"end":37.6,"sentiment":"neutral","sentiment_score":0.1521801340083281},{"text":"Hello?","start":51.985,"end":52.485,"sentiment":"neutral","sentiment_score":0.02770568430423737},{"text":"Yeah.","start":59.050003,"end":59.370003,"sentiment":"neutral","sentiment_score":-0.2371652126312256},{"text":"Sorry.","start":59.370003,"end":59.690002,"sentiment":"negative","sentiment_score":-0.37437382340431213},{"text":"I'm just out for lunch right now in a meeting.","start":59.690002,"end":61.870003,"sentiment":"neutral","sentiment_score":-0.2992605149745941}],"sentiment":"neutral","sentiment_score":-0.14017672091722488,"num_words":19,"start":35.260002,"end":61.870003},{"sentences":[{"text":"Can you call me later?","start":62.57,"end":63.77,"sentiment":"neutral","sentiment_score":-0.1797863095998764},{"text":"Is this yep.","start":63.77,"end":66.490005,"sentiment":"neutral","sentiment_score":-0.12654956926902136},{"text":"Thank you.","start":66.490005,"end":67.15,"sentiment":"neutral","sentiment_score":-0.12038813531398773}],"sentiment":"neutral","sentiment_score":-0.15193565264344217,"num_words":10,"start":62.57,"end":67.15}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. I'm a call assistant recording this call for the person you're trying to reach. Please say who you are and why you're calling.\n\nChannel 0: Andrew? AI security platform.\n\nChannel 1: I'd appreciate it if you could give me your name.\n\nChannel 0: Andrew.\n\nChannel 1: Thank you. Please hold while I connect you. Hello?\n\nChannel 0: Oh, hi, Sahil. It's Andrew from Vigilance AI. Have I caught you in a bad time?\n\nChannel 1: Yeah. Sorry. I'm just out for lunch right now in a meeting. Can you call me later?\n\nChannel 0: Oh.\n\nChannel 1: Is this\n\nChannel 0: Oh, yeah. Certainly. I'm\n\nChannel 1: yep.\n\nChannel 0: sorry\n\nChannel 1: Thank you.\n\nChannel 0: to disturb you, mate. Yeah. I'll call you later. Bye, Sahil.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.65999997,"sentiment":"neutral","sentiment_score":0.015643514692783356},{"text":"I'm a call assistant recording this call for the person you're trying to reach.","start":1.04,"end":5.94,"sentiment":"neutral","sentiment_score":0.013321237339239036},{"text":"Please say who you are and why you're calling.","start":6.72,"end":9.46,"sentiment":"neutral","sentiment_score":-0.023167411900228925}],"sentiment":"neutral","sentiment_score":-0.00026524456916376965,"channel":1,"num_words":24,"start":0.16,"end":9.46},{"sentences":[{"text":"Andrew?","start":11.04,"end":11.54,"sentiment":"neutral","sentiment_score":0.012507056817412376},{"text":"AI security platform.","start":12.559999,"end":13.86,"sentiment":"neutral","sentiment_score":0.03525694956382116}],"sentiment":"neutral","sentiment_score":0.02956947637721896,"channel":0,"num_words":4,"start":11.04,"end":13.86},{"sentences":[{"text":"I'd appreciate it if you could give me your name.","start":22.335,"end":25.395,"sentiment":"neutral","sentiment_score":0.20781418830156326}],"sentiment":"neutral","sentiment_score":0.20781418830156326,"channel":1,"num_words":10,"start":22.335,"end":25.395},{"sentences":[{"text":"Andrew.","start":26.705,"end":27.205,"sentiment":"neutral","sentiment_score":0.149626225233078}],"sentiment":"neutral","sentiment_score":0.149626225233078,"channel":0,"num_words":1,"start":26.705,"end":27.205},{"sentences":[{"text":"Thank you.","start":33.66,"end":34.559998,"sentiment":"positive","sentiment_score":0.470255970954895},{"text":"Please hold while I connect you.","start":35.260002,"end":37.6,"sentiment":"neutral","sentiment_score":0.1521801340083281},{"text":"Hello?","start":51.985,"end":52.485,"sentiment":"neutral","sentiment_score":0.02770568430423737}],"sentiment":"neutral","sentiment_score":0.2090331589182218,"channel":1,"num_words":9,"start":33.66,"end":52.485},{"sentences":[{"text":"Oh, hi, Sahil.","start":53.489998,"end":54.87,"sentiment":"neutral","sentiment_score":0.009572509055336317},{"text":"It's Andrew from Vigilance AI.","start":54.929996,"end":57.089996,"sentiment":"neutral","sentiment_score":0.054448985308408734},{"text":"Have I caught you in a bad time?","start":57.089996,"end":58.789997,"sentiment":"negative","sentiment_score":-0.4474310874938965}],"sentiment":"neutral","sentiment_score":-0.20490539039019495,"channel":0,"num_words":16,"start":53.489998,"end":58.789997},{"sentences":[{"text":"Yeah.","start":59.050003,"end":59.370003,"sentiment":"neutral","sentiment_score":-0.2371652126312256},{"text":"Sorry.","start":59.370003,"end":59.690002,"sentiment":"negative","sentiment_score":-0.37437382340431213},{"text":"I'm just out for lunch right now in a meeting.","start":59.690002,"end":61.870003,"sentiment":"neutral","sentiment_score":-0.2992605149745941},{"text":"Can you call me later?","start":62.57,"end":63.77,"sentiment":"neutral","sentiment_score":-0.1797863095998764}],"sentiment":"neutral","sentiment_score":-0.2648868078694624,"channel":1,"num_words":17,"start":59.050003,"end":63.77},{"sentences":[{"text":"Oh.","start":63.518875,"end":64.018875,"sentiment":"neutral","sentiment_score":-0.08735024183988571}],"sentiment":"neutral","sentiment_score":-0.08735024183988571,"channel":0,"num_words":1,"start":63.518875,"end":64.018875},{"sentences":[{"text":"Is this","start":63.77,"end":64.43,"sentiment":"neutral","sentiment_score":-0.07343896105885506}],"sentiment":"neutral","sentiment_score":-0.07343896105885506,"channel":1,"num_words":2,"start":63.77,"end":64.43},{"sentences":[{"text":"Oh, yeah.","start":65.198875,"end":65.67888,"sentiment":"neutral","sentiment_score":-0.10336195677518845},{"text":"Certainly.","start":65.67888,"end":66.07887,"sentiment":"neutral","sentiment_score":-0.13089177012443542},{"text":"I'm","start":66.07887,"end":66.31888,"sentiment":"neutral","sentiment_score":-0.25410306453704834}],"sentiment":"neutral","sentiment_score":-0.14792968705296516,"channel":0,"num_words":4,"start":65.198875,"end":66.31888},{"sentences":[{"text":"yep.","start":66.090004,"end":66.490005,"sentiment":"neutral","sentiment_score":-0.23277078568935392}],"sentiment":"neutral","sentiment_score":-0.23277078568935392,"channel":1,"num_words":1,"start":66.090004,"end":66.490005},{"sentences":[{"text":"sorry","start":66.31888,"end":66.71888,"sentiment":"neutral","sentiment_score":-0.16208979487419128}],"sentiment":"neutral","sentiment_score":-0.16208979487419128,"channel":0,"num_words":1,"start":66.31888,"end":66.71888},{"sentences":[{"text":"Thank you.","start":66.490005,"end":67.15,"sentiment":"neutral","sentiment_score":-0.12038813531398773}],"sentiment":"neutral","sentiment_score":-0.12038813531398773,"channel":1,"num_words":2,"start":66.490005,"end":67.15},{"sentences":[{"text":"to disturb you, mate.","start":66.71888,"end":67.93887,"sentiment":"negative","sentiment_score":-0.36256902664899826},{"text":"Yeah.","start":68.158875,"end":68.478874,"sentiment":"neutral","sentiment_score":-0.10013952851295473},{"text":"I'll call you later.","start":68.478874,"end":69.59888,"sentiment":"neutral","sentiment_score":-0.06637633591890335},{"text":"Bye, Sahil.","start":69.59888,"end":70.49888,"sentiment":"neutral","sentiment_score":0.0010333918035030382}],"sentiment":"neutral","sentiment_score":-0.16489583592523227,"channel":0,"num_words":11,"start":66.71888,"end":70.49888}]},"summary":{"result":"success","short":"The customer is trying to reach someone named Andrew from AI security platform but is connected to a call assistant recording. The customer asks the person on the line to say who they are and why they are calling, then puts the call on hold briefly before returning to the person on the other end of the line. The caller, Andrew, apologizes for being out for lunch and asks the customer to call him later."},"intents":{"segments":[{"text":"I'm a call assistant recording this call for the person you're trying to reach. Please say who you are and why you're calling. Andrew?","start_word":1,"end_word":24,"intents":[{"intent":"Record call","confidence_score":0.5844424}]},{"text":"I'm a call assistant recording this call for the person you're trying to reach. Please say who you are and why you're calling. Andrew? AI security platform. I'd appreciate it if you could give me your name. Andrew. Thank you. Please hold while I connect you. Hello?","start_word":1,"end_word":47,"intents":[{"intent":"Connect call","confidence_score":0.66090626}]},{"text":"I'd appreciate it if you could give me your name. Andrew.","start_word":28,"end_word":38,"intents":[{"intent":"Give name","confidence_score":0.27477258}]},{"text":"Can you call me later? Oh.","start_word":76,"end_word":81,"intents":[{"intent":"Call later","confidence_score":0.49687907}]}]},"sentiments":{"segments":[{"text":"Hi. I'm a call assistant recording this call for the person you're trying to reach. Please say who you are and why you're calling. Andrew? AI security platform. I'd appreciate it if you could give me your name. Andrew.","start_word":0,"end_word":38,"sentiment":"neutral","sentiment_score":0.05918828770518303},{"text":"Thank you.","start_word":39,"end_word":40,"sentiment":"positive","sentiment_score":0.45171457529067993},{"text":"Please hold while I connect you. Hello? Oh, hi, Sahil. It's Andrew from Vigilance AI.","start_word":41,"end_word":55,"sentiment":"neutral","sentiment_score":0.06253219395875931},{"text":"Have I caught you in a bad time?","start_word":56,"end_word":63,"sentiment":"negative","sentiment_score":-0.4491823613643646},{"text":"Yeah.","start_word":64,"end_word":64,"sentiment":"neutral","sentiment_score":-0.2371652126312256},{"text":"Sorry.","start_word":65,"end_word":65,"sentiment":"negative","sentiment_score":-0.37437382340431213},{"text":"I'm just out for lunch right now in a meeting. Can you call me later? Oh. Is this Oh, yeah. Certainly. I'm yep. sorry Thank you. to disturb you, mate. Yeah. I'll call you later. Bye, Sahil.","start_word":66,"end_word":102,"sentiment":"neutral","sentiment_score":-0.17684370279312134}],"average":{"sentiment":"neutral","sentiment_score":-0.06709804078062137}}}}