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If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: I'm looking for Sueann Yoon.\n\nChannel 1: Thanks. Please stay on the line. Hello. Speaking.\n\nChannel 0: Yes. Hi. Good afternoon. Sue Ann, this is Mary calling from Vigilance AI. I hope you're doing well.\n\nSue and we are a cybersecurity company that runs an AI powered MDR platform. And reason we called you because our CTO would love to have a quick demo just to introduce about our company who we are and what we do.\n\nChannel 1: Okay.\n\nChannel 0: That's why\n\nChannel 1: Wrong\n\nChannel 0: we\n\nChannel 1: number.\n\nChannel 0: called you and check","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.74,"sentiment":"neutral","sentiment_score":0.0429048091173172},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.79999995,"end":5.22,"sentiment":"neutral","sentiment_score":0.01664575020549819}],"sentiment":"neutral","sentiment_score":0.018190400729722837,"channel":1,"num_words":17,"start":0.24,"end":5.22},{"sentences":[{"text":"I'm looking for Sueann Yoon.","start":7.2,"end":9.059999,"sentiment":"neutral","sentiment_score":0.032610362768173216}],"sentiment":"neutral","sentiment_score":0.032610362768173216,"channel":0,"num_words":5,"start":7.2,"end":9.059999},{"sentences":[{"text":"Thanks.","start":15.885,"end":16.385,"sentiment":"positive","sentiment_score":0.3822009563446045},{"text":"Please stay on the line.","start":16.605,"end":18.225,"sentiment":"neutral","sentiment_score":0.1499732881784439},{"text":"Hello.","start":20.205,"end":20.705,"sentiment":"neutral","sentiment_score":0.066398024559021},{"text":"Speaking.","start":20.765,"end":21.265,"sentiment":"neutral","sentiment_score":0.06282654404640198}],"sentiment":"neutral","sentiment_score":0.15766149573028088,"channel":1,"num_words":8,"start":15.885,"end":21.265},{"sentences":[{"text":"Yes.","start":22.435,"end":22.755001,"sentiment":"neutral","sentiment_score":0.1376831829547882},{"text":"Hi.","start":22.755001,"end":23.255001,"sentiment":"positive","sentiment_score":0.357205331325531},{"text":"Good afternoon.","start":23.315,"end":24.135,"sentiment":"positive","sentiment_score":0.5365841686725616},{"text":"Sue Ann, this is Mary calling from Vigilance AI.","start":25.075,"end":28.835,"sentiment":"positive","sentiment_score":0.44258222646183437},{"text":"I hope you're doing well.","start":28.835,"end":30.215,"sentiment":"positive","sentiment_score":0.6409255743026734}],"sentiment":"positive","sentiment_score":0.4864402645164066,"channel":0,"num_words":18,"start":22.435,"end":30.215},{"sentences":[{"text":"Sue and we are a cybersecurity company that runs an AI powered MDR platform.","start":32.01,"end":38.43,"sentiment":"neutral","sentiment_score":0.285175658762455},{"text":"And reason we called you because our CTO would love to have a quick demo just to introduce about our company who we are and what we do.","start":40.01,"end":49.604935,"sentiment":"positive","sentiment_score":0.3377490634364741}],"sentiment":"neutral","sentiment_score":0.3202245952118011,"channel":0,"num_words":42,"start":32.01,"end":49.604935},{"sentences":[{"text":"Okay.","start":50.414875,"end":50.894875,"sentiment":"neutral","sentiment_score":-0.02828652784228325}],"sentiment":"neutral","sentiment_score":-0.02828652784228325,"channel":1,"num_words":1,"start":50.414875,"end":50.894875},{"sentences":[{"text":"That's why","start":50.464935,"end":51.024937,"sentiment":"neutral","sentiment_score":-0.22418823838233948}],"sentiment":"neutral","sentiment_score":-0.22418823838233948,"channel":0,"num_words":2,"start":50.464935,"end":51.024937},{"sentences":[{"text":"Wrong","start":50.894875,"end":51.134876,"sentiment":"negative","sentiment_score":-0.4049125611782074}],"sentiment":"negative","sentiment_score":-0.4049125611782074,"channel":1,"num_words":1,"start":50.894875,"end":51.134876},{"sentences":[{"text":"we","start":51.024937,"end":51.184937,"sentiment":"negative","sentiment_score":-0.4004177153110504}],"sentiment":"negative","sentiment_score":-0.4004177153110504,"channel":0,"num_words":1,"start":51.024937,"end":51.184937},{"sentences":[{"text":"number.","start":51.134876,"end":51.634876,"sentiment":"neutral","sentiment_score":-0.2963029742240906}],"sentiment":"neutral","sentiment_score":-0.2963029742240906,"channel":1,"num_words":1,"start":51.134876,"end":51.634876},{"sentences":[{"text":"called you and check","start":51.184937,"end":52.324936,"sentiment":"neutral","sentiment_score":-0.14518829807639122}],"sentiment":"neutral","sentiment_score":-0.14518829807639122,"channel":0,"num_words":4,"start":51.184937,"end":52.324936}]},"summary":{"result":"success","short":"A cybersecurity company representative named Mary from Carrefourance AI is calling a customer named Sueann tell her about their AI-powered MDR platform and offer a demo. Mary mentions that Wrong number was called and checks if Sue can stay on the line."},"intents":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. I'm looking for Sueann Yoon. Thanks.","start_word":1,"end_word":22,"intents":[{"intent":"Confirm caller's availability","confidence_score":0.00048308217}]},{"text":"If you record your name and reason for calling, I'll see if this person is available. I'm looking for Sueann Yoon. Thanks. Please stay on the line. Hello.","start_word":1,"end_word":28,"intents":[{"intent":"Request call back","confidence_score":0.031880055}]},{"text":"Sue and we are a cybersecurity company that runs an AI powered MDR platform. And reason we called you because our CTO would love to have a quick demo just to introduce about our company who we are and what we do. Okay.","start_word":48,"end_word":90,"intents":[{"intent":"Provide information about company","confidence_score":0.01318278}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. I'm looking for Sueann Yoon.","start_word":0,"end_word":21,"sentiment":"neutral","sentiment_score":0.02504974976181984},{"text":"Thanks.","start_word":22,"end_word":22,"sentiment":"positive","sentiment_score":0.3822009563446045},{"text":"Please stay on the line. Hello. Speaking. Yes.","start_word":23,"end_word":30,"sentiment":"neutral","sentiment_score":0.1259012222290039},{"text":"Hi. Good afternoon. Sue Ann, this is Mary calling from Vigilance AI. I hope you're doing well.","start_word":31,"end_word":47,"sentiment":"positive","sentiment_score":0.5022918581962585},{"text":"Sue and we are a cybersecurity company that runs an AI powered MDR platform.","start_word":48,"end_word":61,"sentiment":"neutral","sentiment_score":0.2892106771469116},{"text":"And reason we called you because our CTO would love to have a quick demo just to introduce about our company who we are and what we do.","start_word":62,"end_word":89,"sentiment":"positive","sentiment_score":0.3380001485347748},{"text":"Okay. That's why Wrong we number. called you and check","start_word":90,"end_word":99,"sentiment":"neutral","sentiment_score":-0.23555099964141848}],"average":{"sentiment":"neutral","sentiment_score":0.20153816886570144}}}}