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Danielle. This is Henry calling from TechnoWanda. We actually called last year around this time just to see if you guys were interested in IT services. You mentioned that you guys are all set for that time, but to try giving a call another twelve months. So I was just touching base to see if anything had changed or if you guys are all still set for now as well.\n\nThat's okay. I'll try and call back a little bit later on. Hope to talk to you then. 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You've reached Danielle. Unfortunately, I can't take your call at the moment. Please leave a message. 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You've reached Danielle. Unfortunately, I can't take your call at the moment. Please leave a message. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.76,"end":1.92,"sentiment":"neutral","sentiment_score":0.02175955101847649},{"text":"You've reached Danielle.","start":1.92,"end":3.04,"sentiment":"neutral","sentiment_score":0.014105338913698992},{"text":"Unfortunately, I can't take your call at the moment.","start":3.04,"end":5.14,"sentiment":"negative","sentiment_score":-0.4385906524128384},{"text":"Please leave a message.","start":5.2799997,"end":6.42,"sentiment":"neutral","sentiment_score":-0.23021427914500237},{"text":"Bye.","start":6.64,"end":7.14,"sentiment":"neutral","sentiment_score":-0.0668494924902916}],"sentiment":"neutral","sentiment_score":-0.27060816183479297,"num_words":18,"start":1.76,"end":7.14}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've reached Danielle. Unfortunately, I can't take your call at the moment. Please leave a message. Bye.\n\nChannel 0: Hey, Danielle. This is Henry calling from TechnoWanda. We actually called last year around this time just to see if you guys were interested in IT services. You mentioned that you guys are all set for that time, but to try giving a call another twelve months. So I was just touching base to see if anything had changed or if you guys are all still set for now as well.\n\nThat's okay. I'll try and call back a little bit later on. Hope to talk to you then. Cheers.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.76,"end":1.92,"sentiment":"neutral","sentiment_score":0.02175955101847649},{"text":"You've reached Danielle.","start":1.92,"end":3.04,"sentiment":"neutral","sentiment_score":0.014105338913698992},{"text":"Unfortunately, I can't take your call at the moment.","start":3.04,"end":5.14,"sentiment":"negative","sentiment_score":-0.4385906524128384},{"text":"Please leave a message.","start":5.2799997,"end":6.42,"sentiment":"neutral","sentiment_score":-0.23021427914500237},{"text":"Bye.","start":6.64,"end":7.14,"sentiment":"neutral","sentiment_score":-0.0668494924902916}],"sentiment":"neutral","sentiment_score":-0.27060816183479297,"channel":1,"num_words":18,"start":1.76,"end":7.14},{"sentences":[{"text":"Hey, Danielle.","start":10.559999,"end":11.38,"sentiment":"neutral","sentiment_score":0.08896339684724808},{"text":"This is Henry calling from TechnoWanda.","start":11.679999,"end":13.594999,"sentiment":"neutral","sentiment_score":0.11939763153592746},{"text":"We actually called last year around this time just to see if you guys were interested in IT services.","start":13.8949995,"end":19.275,"sentiment":"neutral","sentiment_score":0.14032537019566485},{"text":"You mentioned that you guys are all set for that time, but to try giving a call another twelve months.","start":19.814999,"end":24.020937,"sentiment":"neutral","sentiment_score":0.037116976268589494},{"text":"So I was just touching base to see if anything had changed or if you guys are all still set for now as well.","start":24.020937,"end":29.460938,"sentiment":"neutral","sentiment_score":0.1108059911057353}],"sentiment":"neutral","sentiment_score":0.09805884406390325,"channel":0,"num_words":71,"start":10.559999,"end":29.460938},{"sentences":[{"text":"That's okay.","start":29.460938,"end":30.280937,"sentiment":"positive","sentiment_score":0.34635576605796814},{"text":"I'll try and call back a little bit later on.","start":30.500937,"end":32.260937,"sentiment":"neutral","sentiment_score":0.27015139162540436},{"text":"Hope to talk to you then.","start":32.260937,"end":33.380936,"sentiment":"positive","sentiment_score":0.5120112498601278},{"text":"Cheers.","start":33.380936,"end":33.880936,"sentiment":"positive","sentiment_score":0.415449321269989}],"sentiment":"positive","sentiment_score":0.3621969615158282,"channel":0,"num_words":19,"start":29.460938,"end":33.880936}]},"summary":{"result":"success","short":"The customer, Danielle, is not available to take the call and directs the caller to leave a message. Henry from TechnoWanda calls to follow up on the customer's interest in IT services, mentioning that he had called last year to see if they were still interested. He plans to call again at a later time."},"intents":{"segments":[{"text":"You've reached Danielle. Unfortunately, I can't take your call at the moment. Please leave a message. Bye.","start_word":1,"end_word":17,"intents":[{"intent":"Reach dandelile","confidence_score":0.00076774956}]},{"text":"Please leave a message. Bye.","start_word":13,"end_word":17,"intents":[{"intent":"Leave a message","confidence_score":0.012053255}]},{"text":"We actually called last year around this time just to see if you guys were interested in IT services. You mentioned that you guys are all set for that time, but to try giving a call another twelve months. So I was just touching base to see if anything had changed or if you guys are all still set for now as well.","start_word":26,"end_word":88,"intents":[{"intent":"Confirm interest","confidence_score":0.00039730011}]},{"text":"So I was just touching base to see if anything had changed or if you guys are all still set for now as well. That's okay.","start_word":65,"end_word":90,"intents":[{"intent":"Touch base","confidence_score":0.3607733}]},{"text":"I'll try and call back a little bit later on. Hope to talk to you then.","start_word":91,"end_word":106,"intents":[{"intent":"Call back","confidence_score":0.2828316}]}]},"sentiments":{"segments":[{"text":"Hi. You've reached Danielle.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.015644533559679985},{"text":"Unfortunately, I can't take your call at the moment.","start_word":4,"end_word":12,"sentiment":"negative","sentiment_score":-0.42767274379730225},{"text":"Please leave a message. Bye. Hey, Danielle. This is Henry calling from TechnoWanda. We actually called last year around this time just to see if you guys were interested in IT services. You mentioned that you guys are all set for that time, but to try giving a call another twelve months. So I was just touching base to see if anything had changed or if you guys are all still set for now as well.","start_word":13,"end_word":88,"sentiment":"neutral","sentiment_score":0.07130604982376099},{"text":"That's okay.","start_word":89,"end_word":90,"sentiment":"positive","sentiment_score":0.33977773785591125},{"text":"I'll try and call back a little bit later on.","start_word":91,"end_word":100,"sentiment":"neutral","sentiment_score":0.28191739320755005},{"text":"Hope to talk to you then. Cheers.","start_word":101,"end_word":107,"sentiment":"positive","sentiment_score":0.5262134075164795}],"average":{"sentiment":"neutral","sentiment_score":0.08399312790126016}}}}