{"metadata":{"transaction_key":"deprecated","request_id":"dbba0974-3c92-42e9-bd3c-d28cace19ffa","sha256":"1a90d415c48f74208f58cc421c3e9ecd93a589e6a59eb9baebc663c4488a39da","created":"2026-03-21T01:31:19.372Z","duration":444.31195,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":1407,"output_tokens":62},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1624,"output_tokens":1628},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1624,"output_tokens":260}},"results":{"channels":[{"alternatives":[{"transcript":"Good afternoon. Newtown? Yes. Hello? Yep. Yeah. Yeah. I'm listening. Hang on. Let me just know. Who am I speaking to, please, so I can address this properly and open up your account? How does how do I spell that? Oh, let's see. S a. A s yep. Yep. One second. Yep. What's the phone number? Oh, woah. Woah. Woah. Woah. Woah. Woah. You you're talking about an Indian number. Yeah? No. We don't do Indian numbers. Yeah. You rang up the wrong company. We only provide Australian numbers. You probably need to call India if you're having some issues. What's that? Yep. Yeah. Yeah. But how we can help you. We're not the number one, we're not the same company. Number two, it's a different network here, so we can't help you at all. If you have an issue with a a SIM card that's outside of Australia, you need to ring up that the country of of origin. What we do do you live in Australia or overseas? Yeah. What we have, we have travel SIM cards. So if you travel overseas, you can apply for a travel SIM card, which is a lot a lot cheaper than getting one overseas, especially in India. If you go to airtel.au, you can see old travel SIM plans there. When it comes to somebody rings up and say, look. I've got an Indian number or Italian number or whatever number outside of Australia. We can't help. Even if we're the same company as AirTel India, we still can't help because we're running on a different network. Yeah. That's alright. Yep. You can do you can do your as long as you got access to data, you can do your banking anywhere around the world. You'll still you'll still you'll still if your banking has an OTP active, which is a an authentication code, so one time password, you'll you'll still get it overseas. You'll get it anywhere. So if you have if you're registered an OTP with with your account, with your Australian number zero four, alright, and you're overseas, alright, you gotta you gotta let your bank know you're going overseas. And then if you log in to your account, they'll still send you out the ATP, providing you got that SIM card in there. Unless you without travel SIM cards, we got two things. We we have the the the physical number that goes with it, or we can link I'm not sure. We can link an Australian number to it, or we can link your mobile number to it. I'm not sure. I've gotta double check that one. So that way, you're you're still receiving the messages from your bank when you log in. Well, yeah, it's look. You you've got which bank are you using? It's a bank from India. That's different altogether. Yeah. Because a lot of people that come here have the same they're really upset. I don't know why, but, anyway, we we can't help them. With the Indian bank, then you need to get them to set up the one time password, and you need to give them whatever mobile see if you can give them still just the Indian number. You can also give them an Australian number. So whatever SIM card you have in there, you're gonna get that OTP sent out. They need to have access to whatever number they have to send their OTP to. So if you only got the Indian number and then you got an Australian number, then you log in. You won't be able to get the OTP. You won't be able to log in to your account. And if your Indian number is not working, well, then you can't access it unless you access it through a laptop or something like that. Yeah. You won't go to base an Airtel Indian number in Australia unless you do roaming, and that's gonna cost you a lot of money. You will probably need to get an Australian number. Our network runs off the Telstra network. So an Australian number will give you access, I think, unlimited access calls to India, if I'm not wrong. So but you'll have to get a 04 number, stuff like that. But there's a lot of back end work that you can do to the number that'll it'll make it work, but it's gonna be extra cost to you. Okay? Alright. Thank you very much. Have a nice day. Bye bye. 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afternoon. Newtown? Yes. Hello? Yep.\n\nYeah. Yeah. I'm listening. Hang on. Let me just know.\n\nWho am I speaking to, please, so I can address this properly and open up your account? How does how do I spell that? Oh, let's see. S a. A s yep.\n\nYep. One second. Yep. What's the phone number? Oh, woah.\n\nWoah. Woah. Woah. Woah. Woah.\n\nYou you're talking about an Indian number. Yeah? No. We don't do Indian numbers. Yeah.\n\nYou rang up the wrong company. We only provide Australian numbers. You probably need to call India if you're having some issues. What's that? Yep.\n\nYeah. Yeah. But how we can help you. We're not the number one, we're not the same company. Number two, it's a different network here, so we can't help you at all.\n\nIf you have an issue with a a SIM card that's outside of Australia, you need to ring up that the country of of origin. What we do do you live in Australia or overseas? Yeah. What we have, we have travel SIM cards. So if you travel overseas, you can apply for a travel SIM card, which is a lot a lot cheaper than getting one overseas, especially in India.\n\nIf you go to airtel.au, you can see old travel SIM plans there. When it comes to somebody rings up and say, look. I've got an Indian number or Italian number or whatever number outside of Australia. We can't help. Even if we're the same company as AirTel India, we still can't help because we're running on a different network.\n\nYeah. That's alright. Yep. You can do you can do your as long as you got access to data, you can do your banking anywhere around the world. You'll still you'll still you'll still if your banking has an OTP active, which is a an authentication code, so one time password, you'll you'll still get it overseas.\n\nYou'll get it anywhere. So if you have if you're registered an OTP with with your account, with your Australian number zero four, alright, and you're overseas, alright, you gotta you gotta let your bank know you're going overseas. And then if you log in to your account, they'll still send you out the ATP, providing you got that SIM card in there. Unless you without travel SIM cards, we got two things. We we have the the the physical number that goes with it, or we can link I'm not sure.\n\nWe can link an Australian number to it, or we can link your mobile number to it. I'm not sure. I've gotta double check that one. So that way, you're you're still receiving the messages from your bank when you log in. Well, yeah, it's look.\n\nYou you've got which bank are you using? It's a bank from India. That's different altogether. Yeah. Because a lot of people that come here have the same they're really upset.\n\nI don't know why, but, anyway, we we can't help them. With the Indian bank, then you need to get them to set up the one time password, and you need to give them whatever mobile see if you can give them still just the Indian number. You can also give them an Australian number. So whatever SIM card you have in there, you're gonna get that OTP sent out. They need to have access to whatever number they have to send their OTP to.\n\nSo if you only got the Indian number and then you got an Australian number, then you log in. You won't be able to get the OTP. You won't be able to log in to your account. And if your Indian number is not working, well, then you can't access it unless you access it through a laptop or something like that. Yeah.\n\nYou won't go to base an Airtel Indian number in Australia unless you do roaming, and that's gonna cost you a lot of money. You will probably need to get an Australian number. Our network runs off the Telstra network. So an Australian number will give you access, I think, unlimited access calls to India, if I'm not wrong. So but you'll have to get a 04 number, stuff like that.\n\nBut there's a lot of back end work that you can do to the number that'll it'll make it work, but it's gonna be extra cost to you. Okay? Alright. Thank you very much. Have a nice day.\n\nBye bye. Bye bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":1.28,"end":1.92,"sentiment":"positive","sentiment_score":0.4091850519180298},{"text":"Newtown?","start":1.92,"end":2.42,"sentiment":"neutral","sentiment_score":0.23937956988811493},{"text":"Yes.","start":6.08,"end":6.3199997,"sentiment":"neutral","sentiment_score":0.1174824833869934},{"text":"Hello?","start":6.3199997,"end":6.8199997,"sentiment":"neutral","sentiment_score":0.07496608793735504},{"text":"Yep.","start":11.04,"end":11.54,"sentiment":"neutral","sentiment_score":-0.005298742558807135}],"sentiment":"neutral","sentiment_score":0.20748325041495264,"num_words":6,"start":1.28,"end":11.54},{"sentences":[{"text":"Yeah.","start":29.85,"end":30.01,"sentiment":"neutral","sentiment_score":-0.011564422398805618},{"text":"Yeah.","start":30.01,"end":30.25,"sentiment":"neutral","sentiment_score":0.03209519386291504},{"text":"I'm listening.","start":30.25,"end":30.91,"sentiment":"neutral","sentiment_score":0.0749943945556879},{"text":"Hang on.","start":43.445,"end":43.684998,"sentiment":"neutral","sentiment_score":0.03482785448431969},{"text":"Let me just know.","start":43.684998,"end":45.305,"sentiment":"neutral","sentiment_score":0.037870620377361774}],"sentiment":"neutral","sentiment_score":0.03916577510535717,"num_words":10,"start":29.85,"end":45.305},{"sentences":[{"text":"Who am I speaking to, please, so I can address this properly and open up your account?","start":46.165,"end":50.345,"sentiment":"neutral","sentiment_score":0.0655630581519183},{"text":"How does how do I spell that?","start":59.85,"end":61.55,"sentiment":"neutral","sentiment_score":0.0041130151865737775},{"text":"Oh, let's see.","start":64.89,"end":65.79,"sentiment":"neutral","sentiment_score":0.0025227618170902133},{"text":"S a.","start":67.125,"end":68.085,"sentiment":"neutral","sentiment_score":0.00037485361099243164},{"text":"A s yep.","start":68.085,"end":71.465,"sentiment":"neutral","sentiment_score":0.012924245248238245}],"sentiment":"neutral","sentiment_score":0.03720168197833118,"num_words":32,"start":46.165,"end":71.465},{"sentences":[{"text":"Yep.","start":73.924995,"end":74.244995,"sentiment":"neutral","sentiment_score":0.006292731501162052},{"text":"One second.","start":74.244995,"end":74.965,"sentiment":"neutral","sentiment_score":-0.0033773346804082394},{"text":"Yep.","start":74.965,"end":75.284996,"sentiment":"neutral","sentiment_score":0.01114623062312603},{"text":"What's the phone number?","start":75.284996,"end":76.424995,"sentiment":"neutral","sentiment_score":-0.003255516949138837},{"text":"Oh, woah.","start":81.340004,"end":81.9,"sentiment":"neutral","sentiment_score":-0.010356467682868242}],"sentiment":"neutral","sentiment_score":-0.0023050710398820227,"num_words":10,"start":73.924995,"end":81.9},{"sentences":[{"text":"Woah.","start":81.9,"end":82.060005,"sentiment":"neutral","sentiment_score":0.003892805427312851},{"text":"Woah.","start":82.060005,"end":82.113335,"sentiment":"neutral","sentiment_score":0.009449707344174383},{"text":"Woah.","start":82.113335,"end":82.16667,"sentiment":"neutral","sentiment_score":0.007196247112005949},{"text":"Woah.","start":82.16667,"end":82.22,"sentiment":"neutral","sentiment_score":0.0009154495783150196},{"text":"Woah.","start":82.22,"end":82.46,"sentiment":"neutral","sentiment_score":-0.016297098249197006}],"sentiment":"neutral","sentiment_score":0.0010314222425222396,"num_words":5,"start":81.9,"end":82.46},{"sentences":[{"text":"You you're talking about an Indian number.","start":82.46,"end":84.62,"sentiment":"neutral","sentiment_score":-0.06468853248017174},{"text":"Yeah?","start":84.62,"end":85.12,"sentiment":"neutral","sentiment_score":-0.046106040477752686},{"text":"No.","start":86.62,"end":86.86,"sentiment":"neutral","sentiment_score":-0.29537904262542725},{"text":"We don't do Indian numbers.","start":86.86,"end":88.14,"sentiment":"negative","sentiment_score":-0.36362102031707766},{"text":"Yeah.","start":88.14,"end":88.380005,"sentiment":"neutral","sentiment_score":-0.32747790217399597}],"sentiment":"neutral","sentiment_score":-0.1959925209482511,"num_words":15,"start":82.46,"end":88.380005},{"sentences":[{"text":"You rang up the wrong company.","start":88.380005,"end":89.82,"sentiment":"negative","sentiment_score":-0.48510996997356415},{"text":"We only provide Australian numbers.","start":89.82,"end":92.22,"sentiment":"negative","sentiment_score":-0.38347400426864625},{"text":"You probably need to call India if you're having some issues.","start":92.22,"end":94.72,"sentiment":"negative","sentiment_score":-0.36232197826558893},{"text":"What's that?","start":104.695,"end":105.595,"sentiment":"neutral","sentiment_score":-0.04913785308599472},{"text":"Yep.","start":111.28,"end":111.78,"sentiment":"neutral","sentiment_score":0.013614239171147346}],"sentiment":"negative","sentiment_score":-0.35592932276427747,"num_words":25,"start":88.380005,"end":111.78},{"sentences":[{"text":"Yeah.","start":112.079994,"end":112.579994,"sentiment":"neutral","sentiment_score":-0.03195524215698242},{"text":"Yeah.","start":123.515,"end":123.755,"sentiment":"neutral","sentiment_score":-0.03396988287568092},{"text":"But how we can help you.","start":123.755,"end":125.854996,"sentiment":"neutral","sentiment_score":-0.005832754075527191},{"text":"We're not the number one, we're not the same company.","start":126.314995,"end":128.635,"sentiment":"neutral","sentiment_score":-0.2786469250917435},{"text":"Number two, it's a different network here, so we can't help you at all.","start":128.635,"end":132.33499,"sentiment":"neutral","sentiment_score":-0.235294086592538}],"sentiment":"neutral","sentiment_score":-0.1931721285218373,"num_words":32,"start":112.079994,"end":132.33499},{"sentences":[{"text":"If you have an issue with a a SIM card that's outside of Australia, you need to ring up that the country of of origin.","start":132.955,"end":142.14,"sentiment":"neutral","sentiment_score":-0.09817462339997292},{"text":"What we do do you live in Australia or overseas?","start":142.92,"end":145.65999,"sentiment":"neutral","sentiment_score":-0.02581286560744047},{"text":"Yeah.","start":148.24501,"end":148.485,"sentiment":"neutral","sentiment_score":0.024390727281570435},{"text":"What we have, we have travel SIM cards.","start":148.485,"end":151.225,"sentiment":"neutral","sentiment_score":0.02019323967397213},{"text":"So if you travel overseas, you can apply for a travel SIM card, which is a lot a lot cheaper than getting one overseas, especially in India.","start":151.845,"end":159.705,"sentiment":"neutral","sentiment_score":0.13687793606961215}],"sentiment":"neutral","sentiment_score":0.016466854612382367,"num_words":71,"start":132.955,"end":159.705},{"sentences":[{"text":"If you go to airtel.au, you can see old travel SIM plans there.","start":163.65001,"end":168.39,"sentiment":"neutral","sentiment_score":-0.01509515016984481},{"text":"When it comes to somebody rings up and say, look.","start":168.69,"end":171.89,"sentiment":"neutral","sentiment_score":-0.0834642767906189},{"text":"I've got an Indian number or Italian number or whatever number outside of Australia.","start":171.89,"end":176.505,"sentiment":"neutral","sentiment_score":-0.10224272470389094},{"text":"We can't help.","start":176.505,"end":177.465,"sentiment":"neutral","sentiment_score":-0.26569657027721405},{"text":"Even if we're the same company as AirTel India, we still can't help because we're running on a different network.","start":177.465,"end":183.565,"sentiment":"neutral","sentiment_score":-0.16791083738207818}],"sentiment":"neutral","sentiment_score":-0.11029307207403084,"num_words":60,"start":163.65001,"end":183.565},{"sentences":[{"text":"Yeah.","start":185.945,"end":186.445,"sentiment":"neutral","sentiment_score":0.023103637620806698},{"text":"That's alright.","start":191.09999,"end":191.84,"sentiment":"neutral","sentiment_score":0.048724002204835415},{"text":"Yep.","start":199.81999,"end":200.31999,"sentiment":"neutral","sentiment_score":-0.02569807693362236},{"text":"You can do you can do your as long as you got access to data, you can do your banking anywhere around the world.","start":219.03,"end":226.32999,"sentiment":"neutral","sentiment_score":0.06527548811088006},{"text":"You'll still you'll still you'll still if your banking has an OTP active, which is a an authentication code, so one time password, you'll you'll still get it overseas.","start":232.565,"end":244.96501,"sentiment":"neutral","sentiment_score":-0.009262514910821256}],"sentiment":"neutral","sentiment_score":0.024436006093757193,"num_words":57,"start":185.945,"end":244.96501},{"sentences":[{"text":"You'll get it anywhere.","start":244.96501,"end":246.02501,"sentiment":"neutral","sentiment_score":0.0942856278270483},{"text":"So if you have if you're registered an OTP with with your account, with your Australian number zero four, alright, and you're overseas, alright, you gotta you gotta let your bank know you're going overseas.","start":248.55,"end":263.36502,"sentiment":"neutral","sentiment_score":0.057868504630667825},{"text":"And then if you log in to your account, they'll still send you out the ATP, providing you got that SIM card in there.","start":264.14502,"end":272.005,"sentiment":"neutral","sentiment_score":0.08451476243014137},{"text":"Unless you without travel SIM cards, we got two things.","start":273.59,"end":278.78998,"sentiment":"neutral","sentiment_score":-0.0012139786034822465},{"text":"We we have the the the physical number that goes with it, or we can link I'm not sure.","start":278.78998,"end":284.88998,"sentiment":"neutral","sentiment_score":0.02066932089234653}],"sentiment":"neutral","sentiment_score":0.05229860633287741,"num_words":92,"start":244.96501,"end":284.88998},{"sentences":[{"text":"We can link an Australian number to it, or we can link your mobile number to it.","start":284.94998,"end":290.89502,"sentiment":"neutral","sentiment_score":0.03085446741212817},{"text":"I'm not sure.","start":290.89502,"end":291.375,"sentiment":"neutral","sentiment_score":-0.02934258369108041},{"text":"I've gotta double check that one.","start":291.375,"end":292.915,"sentiment":"neutral","sentiment_score":0.002811692034204801},{"text":"So that way, you're you're still receiving the messages from your bank when you log in.","start":294.015,"end":299.23502,"sentiment":"neutral","sentiment_score":0.017687616986222565},{"text":"Well, yeah, it's look.","start":307.69,"end":310.25,"sentiment":"neutral","sentiment_score":0.045785933383740485}],"sentiment":"neutral","sentiment_score":0.019989433748971507,"num_words":46,"start":284.94998,"end":310.25},{"sentences":[{"text":"You you've got which bank are you using?","start":310.25,"end":313.15,"sentiment":"neutral","sentiment_score":-0.009648696461226791},{"text":"It's a bank from India.","start":318.615,"end":319.73502,"sentiment":"neutral","sentiment_score":-0.05375780165195465},{"text":"That's different altogether.","start":319.73502,"end":320.875,"sentiment":"neutral","sentiment_score":-0.0821273277203242},{"text":"Yeah.","start":322.375,"end":322.535,"sentiment":"neutral","sentiment_score":-0.16259300708770752},{"text":"Because a lot of people that come here have the same they're really upset.","start":322.535,"end":324.855,"sentiment":"negative","sentiment_score":-0.38125125638076235}],"sentiment":"neutral","sentiment_score":-0.19653132772674003,"num_words":31,"start":310.25,"end":324.855},{"sentences":[{"text":"I don't know why, but, anyway, we we can't help them.","start":324.855,"end":327.355,"sentiment":"negative","sentiment_score":-0.38477191058072174},{"text":"With the Indian bank, then you need to get them to set up the one time password, and you need to give them whatever mobile see if you can give them still just the Indian number.","start":328.06,"end":339.66,"sentiment":"neutral","sentiment_score":-0.005621808891495069},{"text":"You can also give them an Australian number.","start":339.66,"end":341.6,"sentiment":"neutral","sentiment_score":0.009625465609133244},{"text":"So whatever SIM card you have in there, you're gonna get that OTP sent out.","start":341.705,"end":345.565,"sentiment":"neutral","sentiment_score":0.026731216907501222},{"text":"They need to have access to whatever number they have to send their OTP to.","start":346.665,"end":351.325,"sentiment":"neutral","sentiment_score":0.005471774066487948}],"sentiment":"neutral","sentiment_score":-0.04558620643528069,"num_words":85,"start":324.855,"end":351.325},{"sentences":[{"text":"So if you only got the Indian number and then you got an Australian number, then you log in.","start":351.625,"end":355.145,"sentiment":"neutral","sentiment_score":0.0017731468634385812},{"text":"You won't be able to get the OTP.","start":355.145,"end":356.345,"sentiment":"neutral","sentiment_score":-0.043312161695212126},{"text":"You won't be able to log in to your account.","start":356.345,"end":358.63,"sentiment":"neutral","sentiment_score":-0.010840990208089351},{"text":"And if your Indian number is not working, well, then you can't access it unless you access it through a laptop or something like that.","start":358.69,"end":366.79,"sentiment":"neutral","sentiment_score":-0.11497483540326357},{"text":"Yeah.","start":396.0,"end":396.16,"sentiment":"neutral","sentiment_score":-0.005470386706292629}],"sentiment":"neutral","sentiment_score":-0.05239775677817681,"num_words":63,"start":351.625,"end":396.16},{"sentences":[{"text":"You won't go to base an Airtel Indian number in Australia unless you do roaming, and that's gonna cost you a lot of money.","start":396.16,"end":403.695,"sentiment":"neutral","sentiment_score":-0.11761906890509029},{"text":"You will probably need to get an Australian number.","start":404.635,"end":407.215,"sentiment":"neutral","sentiment_score":-0.06936292515860663},{"text":"Our network runs off the Telstra network.","start":407.51498,"end":410.335,"sentiment":"neutral","sentiment_score":-0.040129799129707475},{"text":"So an Australian number will give you access, I think, unlimited access calls to India, if I'm not wrong.","start":411.68002,"end":418.32,"sentiment":"neutral","sentiment_score":0.010277004471342815},{"text":"So but you'll have to get a 04 number, stuff like that.","start":418.32,"end":424.08002,"sentiment":"neutral","sentiment_score":-0.08208617381751537}],"sentiment":"neutral","sentiment_score":-0.06363103626636972,"num_words":71,"start":396.16,"end":424.08002},{"sentences":[{"text":"But there's a lot of back end work that you can do to the number that'll it'll make it work, but it's gonna be extra cost to you.","start":424.08002,"end":433.475,"sentiment":"neutral","sentiment_score":-0.1298806623422674},{"text":"Okay?","start":435.21503,"end":435.71503,"sentiment":"neutral","sentiment_score":-0.008830429054796696},{"text":"Alright.","start":440.30695,"end":440.62695,"sentiment":"neutral","sentiment_score":0.24872025847435},{"text":"Thank you very much.","start":440.62695,"end":441.26694,"sentiment":"positive","sentiment_score":0.5850994884967804},{"text":"Have a nice day.","start":441.26694,"end":441.90695,"sentiment":"positive","sentiment_score":0.7445853352546692}],"sentiment":"neutral","sentiment_score":0.050578173127417504,"num_words":38,"start":424.08002,"end":441.90695},{"sentences":[{"text":"Bye bye.","start":441.90695,"end":442.22696,"sentiment":"neutral","sentiment_score":0.2620014622807503},{"text":"Bye bye.","start":442.22696,"end":442.88696,"sentiment":"neutral","sentiment_score":0.0052730217576027055}],"sentiment":"neutral","sentiment_score":0.13363724201917648,"num_words":4,"start":441.90695,"end":442.88696}]}}]},{"alternatives":[{"transcript":"Hello? Yes. So I have a I have a question. I just recently did a recharge on my phone, and and then I accidentally recharged the the wrong plan. Hello? Yes. So my question is, can I change the plan? Like, I I actually want wanted to recharge the International Roaming One. Yes. So this is Asosa Asosa? Asosa? Asosa? Asosa? Asosa? Can I give you the can I give you the the phone number? So it's phone phone number is 81328. Oh, yes. Yes. Okay. Can I in that case, can I ask another question? So I am physically in in Australia. Okay? But the reach the I I took the SIM card when I was in India, and I was only visiting India. So Yeah. Yeah. I live in Australia. Yeah. Yeah. Yeah. I see. So Okay. Yep. Right. So my question is that that's fine. Thank thank you for the information. But I I do have another question. Like, suppose I get a SIM card from here, from Australia, and I let's say, I I need to because my I want what I want to do is I want to link my phone my phone number, Airtel number, to a bank account. And I should be able to do my banking when I travel. So my yeah. I'm I'm concerned about the OGP because when I do the banking, I need yeah. Yeah. Right. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yep. Yep. No worries. Yeah. I'm having issues with that. So, yeah, thanks for clarifying. Yeah. So the the the bank is an Indian bank, but I all I Yes. Yeah. Yeah. Yeah. Yeah. Of course. Yeah. Of course. Yeah. Yeah. It's it's it's not that easy, isn't it? That's alright. That's okay. I yeah. So now you I will have to contact at this point, like, I'll I'll think about having a a Airtel based in Australia. But at this point, I I I need to call Airtel India in that in this instance. Yeah. Yeah. Yeah. Yep. Yep. Alright. I'll I'll come back to you later. Thank you very much. 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Yes. So I have a I have a question. I just recently did a recharge on my phone, and and then I accidentally recharged the the wrong plan. Hello?\n\nYes. So my question is, can I change the plan? Like, I I actually want wanted to recharge the International Roaming One. Yes. So this is Asosa Asosa?\n\nAsosa? Asosa? Asosa? Asosa? Can I give you the can I give you the the phone number?\n\nSo it's phone phone number is 81328. Oh, yes. Yes. Okay. Can I in that case, can I ask another question?\n\nSo I am physically in in Australia. Okay? But the reach the I I took the SIM card when I was in India, and I was only visiting India. So Yeah. Yeah.\n\nI live in Australia. Yeah. Yeah. Yeah. I see.\n\nSo Okay. Yep. Right. So my question is that that's fine. Thank thank you for the information.\n\nBut I I do have another question. Like, suppose I get a SIM card from here, from Australia, and I let's say, I I need to because my I want what I want to do is I want to link my phone my phone number, Airtel number, to a bank account. And I should be able to do my banking when I travel. So my yeah. I'm I'm concerned about the OGP because when I do the banking, I need yeah.\n\nYeah. Right. Yeah. Yeah. Yeah.\n\nYeah. Yeah. Yeah. Yeah. Yeah.\n\nYeah. Yeah. Yep. Yep. No worries.\n\nYeah. I'm having issues with that. So, yeah, thanks for clarifying. Yeah. So the the the bank is an Indian bank, but I all I Yes.\n\nYeah. Yeah. Yeah. Yeah. Of course.\n\nYeah. Of course. Yeah. Yeah. It's it's it's not that easy, isn't it?\n\nThat's alright. That's okay. I yeah. So now you I will have to contact at this point, like, I'll I'll think about having a a Airtel based in Australia. But at this point, I I I need to call Airtel India in that in this instance.\n\nYeah. Yeah. Yeah. Yep. Yep.\n\nAlright. I'll I'll come back to you later. Thank you very much. Goodbye.","paragraphs":[{"sentences":[{"text":"Hello?","start":5.04,"end":5.54,"sentiment":"neutral","sentiment_score":0.17667172849178314},{"text":"Yes.","start":7.44,"end":7.9199996,"sentiment":"neutral","sentiment_score":0.06281068921089172},{"text":"So I have a I have a question.","start":7.9199996,"end":10.5,"sentiment":"neutral","sentiment_score":0.004472623928450048},{"text":"I just recently did a recharge on my phone, and and then I accidentally recharged the the wrong plan.","start":12.799999,"end":27.425,"sentiment":"neutral","sentiment_score":-0.18994798079917305},{"text":"Hello?","start":28.925,"end":29.425,"sentiment":"neutral","sentiment_score":-0.05943675711750984}],"sentiment":"neutral","sentiment_score":-0.11310616610571742,"num_words":30,"start":5.04,"end":29.425},{"sentences":[{"text":"Yes.","start":31.68,"end":32.18,"sentiment":"neutral","sentiment_score":0.1068618968129158},{"text":"So my question is, can I change the 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when I was in India, and I was only visiting India.","start":112.195,"end":122.55,"sentiment":"neutral","sentiment_score":-0.15556178774152482},{"text":"So Yeah.","start":123.57,"end":137.845,"sentiment":"neutral","sentiment_score":-0.07495922222733498},{"text":"Yeah.","start":146.31999,"end":146.64,"sentiment":"neutral","sentiment_score":0.0006009489297866821}],"sentiment":"neutral","sentiment_score":-0.11294432391878217,"num_words":32,"start":106.354996,"end":146.64},{"sentences":[{"text":"I live in Australia.","start":146.64,"end":147.7,"sentiment":"neutral","sentiment_score":0.0012184524675831199},{"text":"Yeah.","start":151.76,"end":152.26,"sentiment":"neutral","sentiment_score":0.07076109945774078},{"text":"Yeah.","start":155.92,"end":156.375,"sentiment":"neutral","sentiment_score":0.157107412815094},{"text":"Yeah.","start":160.775,"end":161.275,"sentiment":"neutral","sentiment_score":0.032376259565353394},{"text":"I 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question.","start":191.285,"end":193.525,"sentiment":"neutral","sentiment_score":-0.03606851931129183},{"text":"Like, suppose I get a SIM card from here, from Australia, and I let's say, I I need to because my I want what I want to do is I want to link my phone my phone number, Airtel number, to a bank account.","start":193.525,"end":213.465,"sentiment":"neutral","sentiment_score":-0.00890669184313579},{"text":"And I should be able to do my banking when I travel.","start":214.425,"end":217.64499,"sentiment":"neutral","sentiment_score":0.07290666146824758},{"text":"So my yeah.","start":218.58499,"end":224.205,"sentiment":"neutral","sentiment_score":0.05028190712134043},{"text":"I'm I'm concerned about the OGP because when I do the banking, I need yeah.","start":228.03,"end":238.53,"sentiment":"neutral","sentiment_score":-0.1526000348230203}],"sentiment":"neutral","sentiment_score":-0.023551221477028764,"num_words":81,"start":191.285,"end":238.53},{"sentences":[{"text":"Yeah.","start":248.825,"end":248.905,"sentiment":"neutral","sentiment_score":0.057895727455616},{"text":"Right.","start":248.905,"end":249.065,"sentiment":"neutral","sentiment_score":0.06699235737323761},{"text":"Yeah.","start":249.065,"end":249.565,"sentiment":"neutral","sentiment_score":0.05407174676656723},{"text":"Yeah.","start":256.025,"end":256.525,"sentiment":"neutral","sentiment_score":0.043642282485961914},{"text":"Yeah.","start":256.825,"end":257.325,"sentiment":"neutral","sentiment_score":0.05014203116297722}],"sentiment":"neutral","sentiment_score":0.054548829048872,"num_words":5,"start":248.825,"end":257.325},{"sentences":[{"text":"Yeah.","start":258.86,"end":259.36,"sentiment":"neutral","sentiment_score":0.08382058143615723},{"text":"Yeah.","start":263.82,"end":264.32,"sentiment":"neutral","sentiment_score":0.10498510301113129},{"text":"Yeah.","start":272.86,"end":273.255,"sentiment":"neutral","sentiment_score":0.042995572090148926},{"text":"Yeah.","start":273.495,"end":273.995,"sentiment":"neutral","sentiment_score":0.03190203756093979},{"text":"Yeah.","start":277.015,"end":277.515,"sentiment":"neutral","sentiment_score":0.019675644114613533}],"sentiment":"neutral","sentiment_score":0.056675787642598154,"num_words":5,"start":258.86,"end":277.515},{"sentences":[{"text":"Yeah.","start":288.45502,"end":288.81,"sentiment":"neutral","sentiment_score":0.04420570284128189},{"text":"Yeah.","start":299.85,"end":300.35,"sentiment":"neutral","sentiment_score":0.0367744080722332},{"text":"Yep.","start":301.61,"end":302.01,"sentiment":"neutral","sentiment_score":0.048663459718227386},{"text":"Yep.","start":302.01,"end":302.475,"sentiment":"neutral","sentiment_score":0.06145890802145004},{"text":"No worries.","start":303.275,"end":303.935,"sentiment":"neutral","sentiment_score":0.07836316898465157}],"sentiment":"neutral","sentiment_score":0.05797146943708261,"num_words":6,"start":288.45502,"end":303.935},{"sentences":[{"text":"Yeah.","start":304.315,"end":304.475,"sentiment":"neutral","sentiment_score":0.02943986095488071},{"text":"I'm having issues with that.","start":304.475,"end":306.17502,"sentiment":"neutral","sentiment_score":-0.13965037167072297},{"text":"So, yeah, thanks for clarifying.","start":306.555,"end":308.495,"sentiment":"neutral","sentiment_score":0.17551126033067704},{"text":"Yeah.","start":308.715,"end":309.215,"sentiment":"neutral","sentiment_score":0.011032084003090858},{"text":"So the the the bank is an Indian bank, but I all I Yes.","start":314.95502,"end":330.825,"sentiment":"neutral","sentiment_score":-0.04910202790051699}],"sentiment":"neutral","sentiment_score":-0.01798661547498061,"num_words":26,"start":304.315,"end":330.825},{"sentences":[{"text":"Yeah.","start":330.905,"end":331.405,"sentiment":"neutral","sentiment_score":-0.005548585206270218},{"text":"Yeah.","start":346.02502,"end":346.52502,"sentiment":"neutral","sentiment_score":0.025364495813846588},{"text":"Yeah.","start":356.81998,"end":357.31998,"sentiment":"neutral","sentiment_score":-0.007710713427513838},{"text":"Yeah.","start":357.78,"end":358.02,"sentiment":"neutral","sentiment_score":0.0022963103838264942},{"text":"Of course.","start":358.02,"end":358.58,"sentiment":"neutral","sentiment_score":-0.005608448758721352}],"sentiment":"neutral","sentiment_score":0.0005307683410743872,"num_words":6,"start":330.905,"end":358.58},{"sentences":[{"text":"Yeah.","start":358.58,"end":358.81998,"sentiment":"neutral","sentiment_score":-0.00049558375030756},{"text":"Of course.","start":358.81998,"end":359.47998,"sentiment":"neutral","sentiment_score":-0.022495370358228683},{"text":"Yeah.","start":363.725,"end":364.225,"sentiment":"neutral","sentiment_score":-0.054816484451293945},{"text":"Yeah.","start":368.04498,"end":368.54498,"sentiment":"neutral","sentiment_score":-0.08265015482902527},{"text":"It's it's it's not that easy, isn't it?","start":368.76498,"end":373.185,"sentiment":"neutral","sentiment_score":-0.18536720052361488}],"sentiment":"neutral","sentiment_score":-0.12814542830276948,"num_words":13,"start":358.58,"end":373.185},{"sentences":[{"text":"That's alright.","start":374.59,"end":375.25,"sentiment":"neutral","sentiment_score":0.08473245427012444},{"text":"That's okay.","start":376.03,"end":376.67,"sentiment":"neutral","sentiment_score":0.21006083488464355},{"text":"I yeah.","start":376.67,"end":378.11002,"sentiment":"neutral","sentiment_score":0.10656654834747314},{"text":"So now you I will have to contact at this point, like, I'll I'll think about having a a Airtel based in Australia.","start":378.11002,"end":388.61,"sentiment":"neutral","sentiment_score":0.004266096198040506},{"text":"But at this point, I I I need to call Airtel India in that in this instance.","start":389.255,"end":395.835,"sentiment":"neutral","sentiment_score":-0.024978280724848017}],"sentiment":"neutral","sentiment_score":0.010352372070369513,"num_words":46,"start":374.59,"end":395.835},{"sentences":[{"text":"Yeah.","start":397.175,"end":397.675,"sentiment":"neutral","sentiment_score":-0.06652060151100159},{"text":"Yeah.","start":417.6,"end":417.945,"sentiment":"neutral","sentiment_score":-0.041815437376499176},{"text":"Yeah.","start":434.19998,"end":434.69998,"sentiment":"neutral","sentiment_score":-0.0246921144425869},{"text":"Yep.","start":436.52,"end":436.84,"sentiment":"neutral","sentiment_score":0.028719520196318623},{"text":"Yep.","start":436.84,"end":437.34,"sentiment":"neutral","sentiment_score":0.05834999307990074}],"sentiment":"neutral","sentiment_score":-0.00919172801077366,"num_words":5,"start":397.175,"end":437.34},{"sentences":[{"text":"Alright.","start":437.88,"end":438.36,"sentiment":"neutral","sentiment_score":0.12313477694988252},{"text":"I'll I'll come back to you later.","start":438.36,"end":440.22,"sentiment":"neutral","sentiment_score":0.10607196603502546},{"text":"Thank you very much.","start":440.36,"end":441.58,"sentiment":"positive","sentiment_score":0.5943402945995331},{"text":"Goodbye.","start":442.36,"end":442.86,"sentiment":"neutral","sentiment_score":0.16561771929264069}],"sentiment":"neutral","sentiment_score":0.26220134129891026,"num_words":13,"start":437.88,"end":442.86}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon. Newtown?\n\nChannel 1: Hello?\n\nChannel 0: Yes. Hello?\n\nChannel 1: Yes. So I have a I have a question.\n\nChannel 0: Yep.\n\nChannel 1: I just recently did a recharge on my phone, and and then I accidentally recharged the the wrong plan. Hello?\n\nChannel 0: Yeah. Yeah. I'm listening.\n\nChannel 1: Yes. So my question is, can I change the plan? Like, I I actually want wanted to recharge the International Roaming One.\n\nChannel 0: Hang on. Let me just know. Who am I speaking to, please, so I can address this properly and open up your account?\n\nChannel 1: Yes. So this is Asosa Asosa? Asosa?\n\nChannel 0: How does how do I spell that?\n\nChannel 1: Asosa? Asosa? Asosa?\n\nChannel 0: Oh, let's see. S a. A\n\nChannel 1: Can I give\n\nChannel 0: s\n\nChannel 1: you the can I give\n\nChannel 0: yep.\n\nChannel 1: you the the phone number?\n\nChannel 0: Yep. One second. Yep. What's the phone number?\n\nChannel 1: So it's phone phone number is 81328.\n\nChannel 0: Oh, woah. Woah. Woah. Woah. Woah.\n\nWoah. You you're talking about an Indian number. Yeah?\n\nChannel 1: Oh, yes. Yes.\n\nChannel 0: No. We don't do Indian numbers. Yeah. You rang up the wrong company. We only provide Australian numbers.\n\nYou probably need to call India if you're having some issues.\n\nChannel 1: Okay. Can I in that case, can I ask another question?\n\nChannel 0: What's that?\n\nChannel 1: So I am physically in in Australia.\n\nChannel 0: Yep.\n\nChannel 1: Okay?\n\nChannel 0: Yeah.\n\nChannel 1: But the reach the I I took the SIM card when I was in India, and I was only visiting India.\n\nChannel 0: Yeah.\n\nChannel 1: So\n\nChannel 0: But how we can help you. We're not the number one, we're not the same company. Number two, it's a different network here, so we can't help you at all. If you have an issue with a a SIM card that's outside of Australia, you\n\nChannel 1: Yeah.\n\nChannel 0: need to ring up that the country of of origin. What we do do you live in Australia or overseas?\n\nChannel 1: Yeah. I live in Australia.\n\nChannel 0: Yeah. What we have, we have travel SIM cards.\n\nChannel 1: Yeah.\n\nChannel 0: So if you travel overseas, you can apply for a travel SIM card,\n\nChannel 1: Yeah.\n\nChannel 0: which is a lot a lot cheaper than getting one overseas, especially in India.\n\nChannel 1: Yeah. I see.\n\nChannel 0: If you\n\nChannel 1: So\n\nChannel 0: go to airtel.au, you can see old travel SIM plans there.\n\nChannel 1: Okay.\n\nChannel 0: When it comes to somebody rings up and say, look. I've got an Indian number or Italian number or whatever number outside of Australia. We can't help. Even if we're the same company as AirTel India, we still\n\nChannel 1: Yep.\n\nChannel 0: can't help because we're running on a different network.\n\nChannel 1: Right. So\n\nChannel 0: Yeah.\n\nChannel 1: my question is that that's fine. Thank thank you for the information.\n\nChannel 0: That's\n\nChannel 1: But\n\nChannel 0: alright.\n\nChannel 1: I I do have another question. Like, suppose I get a SIM card from here, from Australia,\n\nChannel 0: Yep.\n\nChannel 1: and I let's say, I I need to because my I want what I want to do is I want to link my phone my phone number, Airtel number, to a bank account. And I should be able to do my banking when I travel. So\n\nChannel 0: You\n\nChannel 1: my\n\nChannel 0: can do you can do your as long as you got access to data,\n\nChannel 1: yeah.\n\nChannel 0: you can do your banking anywhere around the world.\n\nChannel 1: I'm I'm concerned about the OGP because when I do the banking,\n\nChannel 0: You'll still\n\nChannel 1: I need\n\nChannel 0: you'll still you'll still if your banking has an OTP active, which\n\nChannel 1: yeah.\n\nChannel 0: is a an authentication code, so one time password, you'll you'll still get it overseas. You'll get it anywhere. So if\n\nChannel 1: Yeah.\n\nChannel 0: you\n\nChannel 1: Right.\n\nChannel 0: have\n\nChannel 1: Yeah.\n\nChannel 0: if you're registered an OTP with with your account, with your Australian number zero\n\nChannel 1: Yeah.\n\nChannel 0: four,\n\nChannel 1: Yeah.\n\nChannel 0: alright, and you're overseas,\n\nChannel 1: Yeah.\n\nChannel 0: alright, you gotta you gotta let your bank know you're going overseas.\n\nChannel 1: Yeah.\n\nChannel 0: And then if you log in to your account, they'll still send you out the ATP, providing you got that SIM card in there.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Unless you without travel SIM cards, we got\n\nChannel 1: Yeah.\n\nChannel 0: two things. We we have the the the physical number that goes with it, or we can link I'm not sure. We can link an Australian number to it,\n\nChannel 1: Yeah.\n\nChannel 0: or we can link your mobile number to it. I'm not sure. I've gotta double check that one. So that way, you're you're still receiving the messages from your bank when you log in.\n\nChannel 1: Yeah. Yep. Yep. No worries. Yeah.\n\nI'm having issues with that. So, yeah, thanks\n\nChannel 0: Well,\n\nChannel 1: for clarifying. Yeah.\n\nChannel 0: yeah, it's look. You you've got which bank are you using?\n\nChannel 1: So the the the bank is an Indian bank, but I\n\nChannel 0: It's a bank\n\nChannel 1: all\n\nChannel 0: from\n\nChannel 1: I\n\nChannel 0: India. That's different altogether. Yeah. Because a lot of people that come here have the same they're really upset. I don't know why, but, anyway, we we can't help them.\n\nWith the Indian bank, then you need\n\nChannel 1: Yes. Yeah.\n\nChannel 0: to get them to set up the one time password, and you need to give them whatever mobile see if you can give them still just the Indian number. You can also give them an Australian number. So whatever SIM card you have in there, you're gonna get that OTP sent out.\n\nChannel 1: Yeah.\n\nChannel 0: They need to have access to whatever number they have to send their OTP to. So if you only got the Indian number and then you got an Australian number, then you log in. You won't be able to get the OTP. You won't be able\n\nChannel 1: Yeah.\n\nChannel 0: to log in to your\n\nChannel 1: Yeah. Of\n\nChannel 0: account.\n\nChannel 1: course. Yeah.\n\nChannel 0: And\n\nChannel 1: Of course.\n\nChannel 0: if your Indian number is not working, well, then you can't access it unless you\n\nChannel 1: Yeah.\n\nChannel 0: access it through a laptop or something like that.\n\nChannel 1: Yeah. It's it's it's not that easy, isn't it? That's alright. That's okay. I yeah.\n\nSo now you I will have to contact at this point, like, I'll I'll think about having a a Airtel based in Australia. But at this point, I I I need to call Airtel India in that in this instance.\n\nChannel 0: Yeah. You won't go to base\n\nChannel 1: Yeah.\n\nChannel 0: an Airtel Indian number in Australia unless you do roaming, and that's gonna cost you a lot of money. You will probably need to get an Australian number. Our network runs off the Telstra network. So an Australian number will give you access, I think, unlimited access calls to India, if\n\nChannel 1: Yeah.\n\nChannel 0: I'm not wrong. So but you'll have to get a 04 number, stuff like that. But there's a lot of back end work that you can do to the number that'll it'll make it work, but it's gonna be extra cost to you.\n\nChannel 1: Yeah.\n\nChannel 0: Okay?\n\nChannel 1: Yep. Yep. Alright. I'll I'll come back to you later.\n\nChannel 0: Alright.\n\nChannel 1: Thank you\n\nChannel 0: Thank\n\nChannel 1: very\n\nChannel 0: you very\n\nChannel 1: much.\n\nChannel 0: much. Have a nice day. Bye bye. Bye\n\nChannel 1: Goodbye.\n\nChannel 0: bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":1.28,"end":1.92,"sentiment":"positive","sentiment_score":0.4091850519180298},{"text":"Newtown?","start":1.92,"end":2.42,"sentiment":"neutral","sentiment_score":0.23937956988811493}],"sentiment":"positive","sentiment_score":0.35258322457472485,"channel":0,"num_words":3,"start":1.28,"end":2.42},{"sentences":[{"text":"Hello?","start":5.04,"end":5.54,"sentiment":"neutral","sentiment_score":0.17667172849178314}],"sentiment":"neutral","sentiment_score":0.17667172849178314,"channel":1,"num_words":1,"start":5.04,"end":5.54},{"sentences":[{"text":"Yes.","start":6.08,"end":6.3199997,"sentiment":"neutral","sentiment_score":0.1174824833869934},{"text":"Hello?","start":6.3199997,"end":6.8199997,"sentiment":"neutral","sentiment_score":0.07496608793735504}],"sentiment":"neutral","sentiment_score":0.09622428566217422,"channel":0,"num_words":2,"start":6.08,"end":6.8199997},{"sentences":[{"text":"Yes.","start":7.44,"end":7.9199996,"sentiment":"neutral","sentiment_score":0.06281068921089172},{"text":"So I have a I have a question.","start":7.9199996,"end":10.5,"sentiment":"neutral","sentiment_score":0.004472623928450048}],"sentiment":"neutral","sentiment_score":0.010954631182054678,"channel":1,"num_words":9,"start":7.44,"end":10.5},{"sentences":[{"text":"Yep.","start":11.04,"end":11.54,"sentiment":"neutral","sentiment_score":-0.005298742558807135}],"sentiment":"neutral","sentiment_score":-0.005298742558807135,"channel":0,"num_words":1,"start":11.04,"end":11.54},{"sentences":[{"text":"I just recently did a recharge on my phone, and and then I accidentally recharged the the wrong plan.","start":12.799999,"end":27.425,"sentiment":"neutral","sentiment_score":-0.18994798079917305},{"text":"Hello?","start":28.925,"end":29.425,"sentiment":"neutral","sentiment_score":-0.05943675711750984}],"sentiment":"neutral","sentiment_score":-0.1834224196150899,"channel":1,"num_words":20,"start":12.799999,"end":29.425},{"sentences":[{"text":"Yeah.","start":29.85,"end":30.01,"sentiment":"neutral","sentiment_score":-0.011564422398805618},{"text":"Yeah.","start":30.01,"end":30.25,"sentiment":"neutral","sentiment_score":0.03209519386291504},{"text":"I'm listening.","start":30.25,"end":30.91,"sentiment":"neutral","sentiment_score":0.0749943945556879}],"sentiment":"neutral","sentiment_score":0.04262989014387131,"channel":0,"num_words":4,"start":29.85,"end":30.91},{"sentences":[{"text":"Yes.","start":31.68,"end":32.18,"sentiment":"neutral","sentiment_score":0.1068618968129158},{"text":"So my question is, can I change the plan?","start":32.64,"end":37.36,"sentiment":"neutral","sentiment_score":0.049459129157993525},{"text":"Like, I I actually want wanted to recharge the International Roaming One.","start":37.36,"end":42.260002,"sentiment":"neutral","sentiment_score":0.10272613105674584}],"sentiment":"neutral","sentiment_score":0.08112307417799126,"channel":1,"num_words":22,"start":31.68,"end":42.260002},{"sentences":[{"text":"Hang on.","start":43.445,"end":43.684998,"sentiment":"neutral","sentiment_score":0.03482785448431969},{"text":"Let me just know.","start":43.684998,"end":45.305,"sentiment":"neutral","sentiment_score":0.037870620377361774},{"text":"Who am I speaking to, please, so I can address this properly and open up your account?","start":46.165,"end":50.345,"sentiment":"neutral","sentiment_score":0.0655630581519183}],"sentiment":"neutral","sentiment_score":0.05807435561133468,"channel":0,"num_words":23,"start":43.445,"end":50.345},{"sentences":[{"text":"Yes.","start":51.565,"end":51.885,"sentiment":"neutral","sentiment_score":0.04038004204630852},{"text":"So this is Asosa Asosa?","start":51.885,"end":58.75,"sentiment":"neutral","sentiment_score":0.03136857934296131},{"text":"Asosa?","start":58.75,"end":59.25,"sentiment":"neutral","sentiment_score":0.014897401444613934}],"sentiment":"neutral","sentiment_score":0.030302905743675574,"channel":1,"num_words":7,"start":51.565,"end":59.25},{"sentences":[{"text":"How does how do I spell that?","start":59.85,"end":61.55,"sentiment":"neutral","sentiment_score":0.0041130151865737775}],"sentiment":"neutral","sentiment_score":0.0041130151865737775,"channel":0,"num_words":7,"start":59.85,"end":61.55},{"sentences":[{"text":"Asosa?","start":61.949997,"end":62.03,"sentiment":"neutral","sentiment_score":0.011103919707238674},{"text":"Asosa?","start":62.03,"end":62.19,"sentiment":"neutral","sentiment_score":0.009126978926360607},{"text":"Asosa?","start":62.19,"end":62.69,"sentiment":"neutral","sentiment_score":0.010535103268921375}],"sentiment":"neutral","sentiment_score":0.010255333967506886,"channel":1,"num_words":3,"start":61.949997,"end":62.69},{"sentences":[{"text":"Oh, let's see.","start":64.89,"end":65.79,"sentiment":"neutral","sentiment_score":0.0025227618170902133},{"text":"S a.","start":67.125,"end":68.085,"sentiment":"neutral","sentiment_score":0.00037485361099243164},{"text":"A","start":68.085,"end":68.585,"sentiment":"neutral","sentiment_score":0.004724334925413132}],"sentiment":"neutral","sentiment_score":0.0021737212664447725,"channel":0,"num_words":6,"start":64.89,"end":68.585},{"sentences":[{"text":"Can I give","start":68.59,"end":69.149994,"sentiment":"neutral","sentiment_score":0.005983034148812294}],"sentiment":"neutral","sentiment_score":0.005983034148812294,"channel":1,"num_words":3,"start":68.59,"end":69.149994},{"sentences":[{"text":"s","start":69.125,"end":69.625,"sentiment":"neutral","sentiment_score":0.017468225210905075}],"sentiment":"neutral","sentiment_score":0.017468225210905075,"channel":0,"num_words":1,"start":69.125,"end":69.625},{"sentences":[{"text":"you the can I 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They also ask about using a different plan for international roaming and inquire about using a different network. The representative explains that they cannot help with insurance and suggests using Airtel in Australia. The customer thanks the representative and ends the call."},"intents":{"segments":[{"text":"So my question is, can I change the plan? Like, I I actually want wanted to recharge the International Roaming One. Hang on.","start_word":41,"end_word":63,"intents":[{"intent":"Change plan","confidence_score":0.08989075}]},{"text":"Who am I speaking to, please, so I can address this properly and open up your account? Yes.","start_word":68,"end_word":85,"intents":[{"intent":"Address account","confidence_score":0.4137742}]},{"text":"You you're talking about an Indian number. Yeah? Oh, yes.","start_word":145,"end_word":154,"intents":[{"intent":"Contact indian number","confidence_score":0.0036557862}]},{"text":"So if you travel overseas, you can apply for a travel SIM card, Yeah.","start_word":312,"end_word":325,"intents":[{"intent":"Apply for travel sim card","confidence_score":0.41658458}]},{"text":"I I do have another question. Like, suppose I get a SIM card from here, from Australia, Yep. and I let's say, I I need to because my I want what I want to do is I want to link my phone my phone number, Airtel number, to a bank account. And I should be able to do my banking when I travel.","start_word":424,"end_word":486,"intents":[{"intent":"Connect phone and data with bank account","confidence_score":4.445531e-7}]},{"text":"is a an authentication code, so one time password, you'll you'll still get it overseas. You'll get it anywhere. 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Of account. course.","start_word":856,"end_word":896,"intents":[{"intent":"Log in to account","confidence_score":0.036986697}]},{"text":"So now you I will have to contact at this point, like, I'll I'll think about having a a Airtel based in Australia. But at this point, I I I need to call Airtel India in that in this instance. Yeah.","start_word":941,"end_word":981,"intents":[{"intent":"Contact a teltel india","confidence_score":0.021830799}]},{"text":"You will probably need to get an Australian number. Our network runs off the Telstra network. So an Australian number will give you access, I think, unlimited access calls to India, if I'm Yeah.","start_word":1007,"end_word":1040,"intents":[{"intent":"Get a telstra number","confidence_score":0.05913932}]},{"text":"Our network runs off the Telstra network. So an Australian number will give you access, I think, unlimited access calls to India, if I'm Yeah.","start_word":1016,"end_word":1040,"intents":[{"intent":"Access a telstra network","confidence_score":0.032774676}]}]},"sentiments":{"segments":[{"text":"Good afternoon.","start_word":0,"end_word":1,"sentiment":"positive","sentiment_score":0.40239566564559937},{"text":"Newtown? Hello? Yes. Hello? Yes. So I have a I have a question. Yep. I just recently did a recharge on my phone, and and then I accidentally recharged the the wrong plan. Hello? Yeah. Yeah. I'm listening. Yes. So my question is, can I change the plan? Like, I I actually want wanted to recharge the International Roaming One. Hang on. Let me just know. Who am I speaking to, please, so I can address this properly and open up your account? Yes. So this is Asosa Asosa? Asosa? How does how do I spell that? Asosa? Asosa? Asosa? Oh, let's see. S a. A Can I give s you the can I give yep. you the the phone number? Yep. One second. Yep. What's the phone number? So it's phone phone number is 81328. Oh, woah. Woah. Woah. Woah. Woah. Woah. You you're talking about an Indian number. Yeah? Oh, yes. Yes. No.","start_word":2,"end_word":156,"sentiment":"neutral","sentiment_score":0.002926667220890522},{"text":"We don't do Indian numbers.","start_word":157,"end_word":161,"sentiment":"negative","sentiment_score":-0.34725823998451233},{"text":"Yeah.","start_word":162,"end_word":162,"sentiment":"neutral","sentiment_score":-0.32747790217399597},{"text":"You rang up the wrong company. We only provide Australian numbers. You probably need to call India if you're having some issues.","start_word":163,"end_word":184,"sentiment":"negative","sentiment_score":-0.39750993251800537},{"text":"Okay. Can I in that case, can I ask another question? What's that? So I am physically in in Australia. Yep. Okay? Yeah. But the reach the I I took the SIM card when I was in India, and I was only visiting India. Yeah. So But how we can help you. We're not the number one, we're not the same company. Number two, it's a different network here, so we can't help you at all. If you have an issue with a a SIM card that's outside of Australia, you Yeah. need to ring up that the country of of origin. What we do do you live in Australia or overseas? Yeah. I live in Australia. Yeah. What we have, we have travel SIM cards. Yeah. So if you travel overseas, you can apply for a travel SIM card, Yeah. which is a lot a lot cheaper than getting one overseas, especially in India. Yeah. I see. If you So go to airtel.au, you can see old travel SIM plans there. Okay. When it comes to somebody rings up and say, look. I've got an Indian number or Italian number or whatever number outside of Australia. We can't help. Even if we're the same company as AirTel India, we still Yep. can't help because we're running on a different network. Right. So Yeah. my question is that that's fine.","start_word":185,"end_word":414,"sentiment":"neutral","sentiment_score":-0.07131297892850379},{"text":"Thank thank you for the information.","start_word":415,"end_word":420,"sentiment":"positive","sentiment_score":0.4586852788925171},{"text":"That's But alright. I I do have another question. Like, suppose I get a SIM card from here, from Australia, Yep. and I let's say, I I need to because my I want what I want to do is I want to link my phone my phone number, Airtel number, to a bank account. And I should be able to do my banking when I travel. So You my can do you can do your as long as you got access to data, yeah. you can do your banking anywhere around the world. I'm I'm concerned about the OGP because when I do the banking, You'll still I need you'll still you'll still if your banking has an OTP active, which yeah. is a an authentication code, so one time password, you'll you'll still get it overseas. You'll get it anywhere. So if Yeah. you Right. have Yeah. if you're registered an OTP with with your account, with your Australian number zero Yeah. four, Yeah. alright, and you're overseas, Yeah. alright, you gotta you gotta let your bank know you're going overseas. Yeah. And then if you log in to your account, they'll still send you out the ATP, providing you got that SIM card in there. Yeah. Yeah. Unless you without travel SIM cards, we got Yeah. two things. We we have the the the physical number that goes with it, or we can link I'm not sure. We can link an Australian number to it, Yeah. or we can link your mobile number to it. I'm not sure. I've gotta double check that one. So that way, you're you're still receiving the messages from your bank when you log in. Yeah. Yep. Yep. No worries. Yeah. I'm having issues with that. So, yeah, thanks Well, for clarifying. Yeah. yeah, it's look. You you've got which bank are you using? So the the the bank is an Indian bank, but I It's a bank all from I India. That's different altogether. Yeah.","start_word":421,"end_word":753,"sentiment":"neutral","sentiment_score":0.01393074175348511},{"text":"Because a lot of people that come here have the same they're really upset. I don't know why, but, anyway, we we can't help them.","start_word":754,"end_word":778,"sentiment":"negative","sentiment_score":-0.38238364458084106},{"text":"With the Indian bank, then you need Yes. Yeah. to get them to set up the one time password, and you need to give them whatever mobile see if you can give them still just the Indian number. You can also give them an Australian number. So whatever SIM card you have in there, you're gonna get that OTP sent out. Yeah. They need to have access to whatever number they have to send their OTP to. So if you only got the Indian number and then you got an Australian number, then you log in. You won't be able to get the OTP. You won't be able Yeah. to log in to your Yeah. Of account. course. Yeah. And Of course. if your Indian number is not working, well, then you can't access it unless you Yeah. access it through a laptop or something like that. Yeah. It's it's it's not that easy, isn't it? That's alright. That's okay. I yeah. So now you I will have to contact at this point, like, I'll I'll think about having a a Airtel based in Australia. But at this point, I I I need to call Airtel India in that in this instance. Yeah. You won't go to base Yeah. an Airtel Indian number in Australia unless you do roaming, and that's gonna cost you a lot of money. You will probably need to get an Australian number. Our network runs off the Telstra network. So an Australian number will give you access, I think, unlimited access calls to India, if I'm Yeah. not wrong. So but you'll have to get a 04 number, stuff like that. But there's a lot of back end work that you can do to the number that'll it'll make it work, but it's gonna be extra cost to you. Yeah. Okay? Yep. Yep. Alright. I'll I'll come back to you later. Alright.","start_word":779,"end_word":1095,"sentiment":"neutral","sentiment_score":-0.033210327413979016},{"text":"Thank you Thank very you very much. much. Have a nice day.","start_word":1096,"end_word":1107,"sentiment":"positive","sentiment_score":0.646810511747996},{"text":"Bye bye. Bye Goodbye. bye.","start_word":1108,"end_word":1112,"sentiment":"neutral","sentiment_score":0.1813131868839264}],"average":{"sentiment":"neutral","sentiment_score":-0.02551945773037997}}}}