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That's all good. Now, Patricia, Patricia, I had you booked in this morning to go over your annual review. Is now still a good time for you? Yes. Perfect. Now just before I do go any further, I just need to let you know that our calls are being recorded for quality coaching purposes, if that's okay. Yep. Perfect. Just to confirm I'm speaking with the right person, could I please just get you to confirm your full name, date of birth, and address for me, please? Mhmm. Yep. Perfect. And just your address as well. Yep. Amazing. And how's your morning been been this year? Just kind of getting started? Yeah. Oh, well, I will try not to keep you for too long. Oh, what what kind of dog training? Oh, yep. How are you feeling? Yeah. Yes. And how long is the like, did they say anything about recovery time or anything like that? Just one thing after the other. Oh, wow. It's not little. Yeah. Mhmm. Yeah. Okay. And so you're just kind of obviously not working at the moment. Just taking some time. No. And Yeah. Yes. Yeah. Because I I yeah. Yeah. That's frustrating. And financial wise, are you okay with, like, those some expenses? Okay. Okay. That's good. Mhmm. Yep. Which adds up. That's a good job. Perfect. Now if there is anything else you need, obviously, let us know. Hopefully, the recovery and everything goes well. Do you have any obviously, it's hard to tell with, obviously, the recovery and then the next surgery. Once you kind of have that, are you planning on going back to work a little bit when you are able to do so? Yep. Yeah. Yeah. So you're planning on kind of retiring for at 60? Mhmm. Okay. Yep. A week. Yeah. Yep. Yes. It makes it a bit tricky. I'll go through that with you today, actually. Yeah. No. That's okay. Yeah. Yeah. Mhmm. Yeah. So yeah. Mhmm. Yeah. Yeah. Yep. Mhmm. Yep. Okay. Nar. Nar. Yep. Mhmm. Mhmm. Yep. Yep. Perfect. Yeah. Yep. Yep. Yep. Yep. Yeah. Yeah. Yep. Yep. Mhmm. Yep. Yeah. Yeah. Yeah. Yes. Yep. Yep. Yep. Oh, it sounds like you've got a builder plan anyway, and we can definitely work with you on that. So because, obviously, at the moment or at the end of this year, you will turn 59. Right? Yep. Perfect. Yeah. And so even next annual review, so, obviously, around this time next year, you will be a lot closer to that 60. So what we can do then, because, obviously, it depends on, obviously, how your health's been going and, obviously, contributions into and everything, we can definitely do a bit of a bit of more structured plan to be like, okay. Well, if you wanna take out however much you wanna take out for okay. Perfect. I'll write that down. So about 140 for the the mobile home. Perfect. Perfect. And then the rest about 500 a week or so for living expenses, then we can kind of work with that to be like yep. Mhmm. Yep. Yes. Yes. Yeah. Yes. Yes. Yep. Yep. Oh, wow. Yeah. Okay. Mhmm. Mhmm. Yeah. Yep. Yep. Yeah. You wouldn't need to. Mhmm. Yep. Yep. Yeah. Yeah. No. You could do what you want. Yeah. Yeah. Enjoying retirement. Yeah. Just enjoying life. Yeah. Yeah. Yeah. Yeah. Yeah. Yes. Yep. Yep. Yeah. Yeah. You definitely can. Can longer too, maybe. Oh, really? That's quite young. That's okay. About 66 if you wanted to do average, like, eighty and fifty two and the average in them. Yeah. Oh, I just 68. Yeah. Yeah. You got plenty of time. Yeah. And enjoying the hard life you worked No. That's that's okay. No. That's okay, Patricia. Take Take your time. No. That's okay. I've got time for you. That's okay. So I've made a little note of everything you've just told me as well. So then next under review, when it's a bit closer to that 60, we can kind of have a look at everything. Yeah. Yeah. Yeah. At least it's a bit of a plan. Yeah. And then we can reassess all of that for you as well and see, you know, where things are at. Alright. Okay. Sorry. About a thousand dollars. And that's after tax? Yep. Perfect. And that is is that still from your workers' comp from work? Or Yep. Okay. Great. Perfect. And at the moment, you said there's no kind of real time frames of when you are looking at going back. It just kind of depends on your recovery of everything. August 18. Yeah. Mhmm. Yep. Mhmm. Yep. Mhmm. Mhmm. Like, nine weeks at least. Yeah. Yeah. Okay. Okay. Okay. Beautiful. Perfect. That's good. No. That is all good. Now I can see that you are still doing a bit of the salary sacrifice into Super as well. Is that just kind of maintained while you've been on workers' comp? This is yeah. So at least that's good that yeah. No. Exactly. So yes. So I can see that it is going, which is great, but that also means that your your super will continue to grow with that. But it also gives you flexibility that if you are really struggling with, you know, bills and expenses and stuff like that, you okay. That's good. Yeah. Okay. Perfect. Yeah. Oh, well, that's yep. Most people are the same boat, to be honest, even with the increase in prices and everything. Like, a lot of people that still working full time and don't have the health, it's still a lot of people are feeling the same. Who knows? But, yeah, it's your hard work retirement money. Yeah. At least No. And because it's kind of locked in, there's a lot of restrictions and stuff and all the tax they're looking at. It's it's not really applicable for you, which is great. So but who knows, yeah, with changes and stuff. Now I'll quickly via at about 22,000. Is that still about right? Mhmm. Yes. About 10,000, would you say? Yep. And do you I have here that last time we spoke, you had about 10,000 owing on it. Does that sound about right? No? How much would you think roughly? Oh, perfect. Yep. Perfect. And with the car, do you also have about 3 owing, or do that change as Oh, beautiful. That's great. I also have a coin collection of about 15,000. Yep. Okay. Perfect. And about 3,000 in a joint savings account? That's understandable. What do you About 15. Perfect. And then I have about 2,000 on a credit card. Oh, beautiful. So you've done a really good job in doing that. Yeah. Okay. Yep. Yeah. Beautiful. Okay. No. That's okay. Roughly is fine. Okay. Beautiful. Now, otherwise, we've already kind of touched on your health. Still a nonsmoker, though? Yep. Really? Right. That's ridiculous. I don't understand that. I'm that's yeah. No worries. With you. Now Yeah. Especially because some people do that a week as well. You know? It adds up very quickly or even more. Yeah. That's crazy. Yeah. Yeah. No. Definitely. And when it and when it comes to estate planning, Patricia, do you have a will or power of attorney or anything like that in place? On the to do list? Yeah. All good. Okay. Perfect. That's really good. So at least you don't have to pay for it. It's just a matter of finding the time. Yeah. Okay. Yes. And it is yeah. Maybe you just have to drag him one day. But even the power of attorney, if they do that as well, it's helpful. So, obviously, if something ever were to happen and you can't make those decisions yourself, it just kind of takes away that stress if you do have someone that you trust nominated. Maybe you just have to drag Terry and say that. We're doing it. Yep. Yeah. Yep. Perfect. So when you guys have a moment, especially if you get it for free yeah. But when it comes to, obviously, your superannuation, we do have nominations on file for you. So I'll just run through them just to make sure that's still aligned. Okay. You do. Okay. Yes. Tax. Correct. Yes. And they because they are over 18. Right? Yes. Exactly. So you are a 100% right. If it goes through Terry, then he will get a tax free. And because they are over 18, then, yes, they will have to pay some tax. So we can definitely get that updated. Now because it is, obviously, you making a legal nomination, they just have to be wet signed to the sign back in. Do you have access to a printer, or do you prefer things to be posted out to you? Posted? No. Of course. So I will get the team to post that out, and we will do a yeah. No. That's all good. And we will return we'll include a return envelope as well to make it nice and easy. So I will get the team to include that for both hub 24 and then for Briner Super as well for both of them. Yes. Correct. Yeah. It's up to, yeah, up to 32 with the Medicare levy for the untaxed components. So so yes. Mhmm. Mhmm. Yeah. And they do make it very strict. Like, a lot of clients, if you if you wanna nominate, like, a a sibling or a parent, unless you do meet some strict criterias, then you'd have to do it, like, a little bit different way. Yeah. But, yes, if you're if you do change it to Terry, then he will get a tax rate of your spouse. Yep. Alright. Perfect. I will get the team through post that out to you. So just keep a lookout on that and see when that comes through. Now we've kind of already touched on, like, a lot of your goals and the plans for the future, which is good. Aside from kind of everything we have touched on, is there anything else that you are kind of wanting to achieve in the next couple of years or working towards, or it's mainly just kind of focusing on health? Yeah. Yeah. Lovely. Where would you go? Okay. In Australia or overseas? Yes. Yep. Yep. Mhmm. I haven't been either, actually. It's one of the places I've wanted to go to. No. WA, not Northern Territory. Yes. Me too. Only for about a year, but but still. Yeah. Yes. No? Yeah. Yeah. All the water falls. Just just a crux you gotta be watch out for. Yes. I remember. Under the heat? Yes. Yes. Yeah. Yeah. Alright. Well, that sounds like a good little plan anyway. Now, Patricia, kind of moving on to your superannuation. Do you have access to your emails at the moment by any chance? Yeah? Okay. Yeah. So what I have done is sent you a bit of an email with some documents to run through with you, and it just makes it a little bit easier for you and more interactive if you can access that email at the same time as I do go through it. Now we recently have changed the software, so it might look a little bit different to what you have been used to. It's kind of the same, though, where it will say an email from myself, and it will say, click that's it. And it will ask you to click on a link to sign. It won't get you to sign it straight away. Yes. Yep. And clicking on that, it will just allow you to open up and look at the documents first just to make sure you're happy with everything before it prompts you to sign anything. That's good. As much as they can. Yes. Do you have the first one where it says summary of superannuation and insurances? Okay. And if you click next, next document, what's that one? It's usually at the top. That's okay. No? Okay. Would you mind giving me two seconds, and I will just get that reissued reissued out to you. Would you mind if I pop you on hold for a quick minute and just get that reupdated? Yeah? Yeah. Okay. No. That's okay. Perfect. I'll be with you in one moment. Okay? Okay. Thanks. Can you hear me, Patricia? Yep. Not a whole grade. That's okay. No. That's okay. Mhmm. Yeah. Yes. Great. That's good. Yeah. What can you be first, then we can start in that order for you? Mhmm. Yes. If you can press mhmm. So if you can yes, please. No. Correct. Sorry. What can you see in front of you? Is that the hub 24? Is it that performance with IRR? Yeah. Okay. Perfect. So this one here just gives you a bit of an overview over your portfolio in the last months. So it shows you from the 08/15/2025 through the 08/14/2026. Now you can see all your individual investments. And on the second column to the right, can you see where it says internal rate of return? And it's like a percentage. Can you see that? Yeah. Beautiful. So we did advise, if you remember, it was about October last year where we kind of went through and did a change to your investment, which is actually turned out really well, which is good. So you can basically see that the one that has the bracket next to it, which is the second one from the top. Can you see that one? It should say 13 point seven. Correct. Correct. Yep. Sorry. That one here is the one we switched out for you. So the one that has 13Point7. Now that one was underperforming, but we already switched that one out for you, which was great, and we switched it to the one above, which is doing really well. So overall, yeah, overall, your portfolio in the last twelve months now this is all after fees as well. Portfolio in the last twelve months now this is all after fees as well. And considering, obviously, the last twelve months, we have seen a a bit of fluctuation in the market with everything going on. I'm sure you've seen on the news with the war and everything. So been a bit of bit of fluctuations. But in saying that, after fees, just in the last twelve months, it's still gone up by 7.07, which is really good. Yeah. And on a dollar value, so that is just from your investments, that's about $27,108, which is good. Yeah. Now if you wanna click on the next document for me, I be at the Yeah. Oh, lovely. So can you see the next one? It should say summary of superannuation and insurances. Feel that Yes. Yes. Yes. Mhmm. Yes. Perfect. So that one here gives you a summary of your current situation. So you can see that you have majority of your funds in Hub 24, and you do have $324,498 in there. And then you also have your bridal sofa, which is where you do have contributions going at the moment, which is great to keep your insurances active. Now that has obviously grown a little bit as well. So at the moment, you have about 23,200 and $19 in there. Now when we went through the SOA in October last year, if you remember, we were kinda aiming of retaining about 10,000 in brighter super to keep those insurances. Yeah. Correct. Correct. Correct. So what we'll do, if you're still happy with that after the call, is that I will then send you it will probably in the next couple of days, but I will send you an another record of advice similar to last time. You don't need to sign that one. It is just to let you know that we are moving some of that money from Vita Super, keeping that 10 for insurances into hub twenty four because that's gonna give you the most amount of growth. So you will get that in the next couple of days. But, otherwise, no changes, which is good because we obviously wanna make sure that your money grows the must the best that it can with the fund that's going to perform the most for you for retirement. Yep. Beautiful. Now underneath that, you then have your insurances listed. So you do have a bit of life and insurances listed. So you do have a bit of life and total permanent disability insurance as well as income protection. So for life and total You do. Yes. You do have a pretty long waiting period, though. Sorry. Yeah. Exactly. It's it's long. But if something serious happened, though, at least you have that. So if you something happens, you don't recover and you can't go back to work and you are off for a long period of time, just call me because then we can see if there's any chance you can claim on that income protection for you. So I just know that in mind. But, otherwise, you do have about 57,700 if we add them up for life and PPD. If something were to happen, all three, so life, TPD, and your income protection is paid from within Brighter Super, and the total premium is about 1,934 for those three. And that's all inside super for you. It it kind of changes, and Brighter Super can change the rules a little bit. So they can upset the information as well. Typically, income protection will finish between '60, '65. Each insurer is a little bit different, but then life and TPD is a bit longer. But, again, each insurer is kind of a little bit different, but they will let us know and you as well when it's getting close through that no longer being in. Yeah. Yeah. Yeah. So yeah. Each each insurer do have slightly different roles. So depending on which one she has must be different, but it is it is getting closer to when they do. But income protection is the one they they cancel first. Then life and pay per day is a little bit longer. Perfect. Now if you wanna go to the next document for me. Is that the the graph? Mhmm. Yes. So you remember kind of going through this last time, roughly? Yep. No. That's okay. Basically, what you see here in front of you, what it is, it shows us a good kind of a visual representation of what we are talking about when we're talking about the market. So you can kind of see it talks through the different time frame. So it shows from 1995 through to 2025. And it kind of shows you all the different events that's happened in the world and kind of how that then impacts your market and your investments. So you can basically see that over the long term, market always goes up, but short term, that will be some of those ups and downs and market fluctuations. Now with your investments at the moment as well, we did go through a pretty extensive risk profile questionnaire last year, and we do have you in your balanced portfolio. So so limit fluctuation, especially as you are getting closer to retirement, so you don't want to have those big big dips in the market. Correct. So we have at the moment about 60% in your growth investments, which is, like, your top four here on the right combined. So that is, like, your US shares, Australian shares, international shares, property. So it's a combination of all of these. And you can see that they grow the most but also fluctuate. And that's why we have 40% in the bottom, which you can see are a lot more stable to kinda balance everything out for you. So it is that kind of still quite defensive pool. You're comfortable kind of maintaining that still kind of risk profile. Yep. Yes. Not the downside with them. Yes. Yes. And I think through let me go back again. So you have 3 120 4 plus 20 Last year, when we started, you had, let me see, 271 eight five three. So, yeah, it's gonna apply about '27, and then you also have, obviously, brighter super of '23. So, obviously, that will then about 13. Okay. Perfect. Do you have and is that is that military super? No. No. A lot of them are are kind of like a different structure where it is locked in. What we can do, though, if you want, is we can just so that we can obviously check that everything is in order for it, we can still get oversight. We can't like you said, usually, you can't change it. So what I yeah. So what I can do is with the documents that we'll post out the beneficiary forms, I can include it's called a TPA. So what I allows us to do research on the account. It just so we can kind of have a look at it. Like you said, usually can't touch anything, but then we can kind of keep an eye on it. So when we do end reviews, we can include how much you have in there and how things are going, which is really good. Do you happen to know the member number that you have with military super by any chance or not really? Okay. That's that's okay. That's okay. We can include that TPA for you. And then even when you do get it in the post, you can just write your member number on it. And then that way, we can get yeah. And you got a bit more times. So that's beautiful. Yeah. Maybe. Message. Yeah. Yeah. Okay. Perfect. Yeah. What we'll do, we'll just make sure we can have a bit of oversight on it just just to have the information, which is great. So thank you for that. Now if you wanna go next after the Vanguard index chart, what can you see then? Yes. Perfect. So you would have seen this one a couple of times. It is one of those comply compliance documents, one of those long ones, but none of the important information has changed for you. If you do have a read through it, you will see we've had a bit of an extension to the team, which is nice. You can see myself on page 10 again if you do wanna put a face up for you. But, otherwise, I will let you so you should see page 10 in the services guide. Yeah. So there should be 20 three. No. That's okay. Yep. Perfect. So afterwards, if you do wanna go back and have a read over it, everything will be saved so that you can go and have a read over it if you would like. Otherwise, if you have any issues, just let me know. We can always get them all emailed to you as well. But on that ongoing service agreement page that you are on, again, same as last time, it will ask you for a signature if you are happy to do so. Now what it is, it is just to say that you are happy to stay on as a client. But beautiful. And there's no changes to the fee structure for you. It stays exactly the same, that 1.65 from super. So no changes, and it's not a lock in contract as well. So if you do you know when you do turn 60, if you decide to just be like, oh, I wanna take everything out and you don't need our help anymore, not a locking contract. Good. Just a little bit. Yes. Yeah. Yeah. Yeah. Yeah. But then also the good thing and the good thing is as well, because you only take a little bit, the rest will still be invested and growing for you, which is great. Yeah. Perfect. Yeah. Yeah. Exactly. Mhmm. Yep. Yep. Yes. As long as long as you retired, you can take as much as much as you want. So yeah. You can. So you could call and say, hey. I want this much or this little. You can. Definitely. Yeah. You can do what you want. It's your money at the end of the day, so you can do what you want. Yes, please. Yep. That would be great. Yes. Yeah. Yeah. And it should automatically fill the date usually for you as well once you add the signature. Yes. Because the next document where it will ask you to sign, so let me know when that pops up for you, and I'll Yep. Yes. So Correct. So all this is, it is a compliance form just to basically say we are keeping your tax phone number secure and safe on file. Yep. Perfect. So when you correct. So I will get my colleague, Whitlam, to post those out to you. So that will be the beneficiary to get this sorted both for hub and Brighter Super so we can get that changed to Terry for you. Would you like us to prefill it, or do you wanna just leave a blank if you change your mind? It will be Terry, unless you have a a very young child as well. No. No. Not have. Yep. No. No. I can't imagine. But that Yeah. We will get that prefilled for you. Yes. Of course. It depends. We would have to change it. Yes. So we would yeah. So, hopefully, that doesn't happen, and he's around for a very long time. But if it changes, then then, yes, we do we do wanna keep it updated. Well Because But there's also ways we could we could have a look at things that there's, like, different depending on how old you are at the time and requirements, there's different, like, recontribution strategies that we can help you with if that is applicable, where you can if you retired, you can take everything out tax free. And then, you know, then it's tax free. And then if you wanted to invest it or put some in, we can put it in after tax money. So then if they do go to your kids and they are older, there there is a you know, that they can get some tax free. So we can definitely have a look at that if that's ever the case for you. Yeah. Yeah. Yeah. You can take everything out. Yeah. Correct. Yes. Hopefully, I don't wanna hear that call, but yes. Yes. Yeah. Yeah. Not not good. I'm sorry to hear that. Yeah. Oh. Yes. Actually, let me have a let me have a little refresh and see if that can and you press validate on the form? Because I can't see it yet. Yeah. And what can you see in front of you now? Oh, that's okay. Nope. You shouldn't have to sign that one. Yeah. Mhmm. You should either be able to scroll down usually. Yes. Yes. Page 10, and you should see myself. Yeah. Yes. Yeah. Okay. If if it shows you, yes, potentially. Sometimes you never know with technology. It it should be the same, but if it still allows you to do it, if you wouldn't mind adding it again and see Yes. Okay. Well, it oh, okay. And if you press validate and send, then it should say completed now on your end? Okay. That's okay. I'll keep a look. Sometimes it could take a little bit for it to come through to me. So while it's loading yes. So beautiful. Perfect. Thank you so much. So, basically, Patricia, just as a recap, I will send you that record of advice in the next couple of days. Just to let you know, we're doing that little partial rollover from Brighter Super to Hub twenty four, and I will get my colleague Whitlam to post those out for you. So that's the beneficiary forms and then also that TPA so that we can do some research on that military super for you. While I do have you on the the phone, I do also want to let you know on a little personal note that I will be going on maternity leave shortly. Thank you. So having a little girl, which is very exciting. Sorry. Probably full on. Thank you. Well, we'll see. It's the first one, so I'm sure we're in for a wild ride. 80. Yeah. Yeah. Yeah. Yeah. Yep. Yep. Yep. Yep. So, yeah, we'll we'll we'll see. So I will be Yeah. Yes. Yes. I'll definitely listen. Yes. No. I've I see a lot with friends and stuff, and, yeah, I'm with you there. Yeah. No. I agree with you there. I'm on the same page. Yeah. Yeah. Yeah. It's yeah. That's good. That's really good. Yeah. Yeah. Yeah. Good. No. I'd like that. I will definitely take that on board. So I yeah. Yes. Yes. Exactly. Alright. Sorry. Oh, really? Oh. Oh goodness. Yeah. Sounds lovely. Oh, goodness. Wow. That's crazy. Just instinct. Yeah. Yeah. Yeah. I'm glad you did. Yeah. Yes. Yeah. Yeah. I think so too. Exactly. Yes. Yes. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. A 100%. Yes. Nah. Thanks for your opinion, but I'll do what I want. Yeah. Yeah. Exactly. Yeah. Yeah. Yeah. Exactly. Exactly. Yeah. Too too much nowadays. Yeah. Yep. Yes. Yes. Yes. No. But thanks. I wanna I will. Sorry. What you will no worries. So I will be off for for twelve months, but what you will do is you will have my colleague, Jenna, instead. And so what I will do is I will so you'll be very capable hence, so she'll be the one kind of doing the review next year, and I'll kind of refund everything we discussed today and, like, your plans and everything. But what you will also receive is an email introduction. So then you have her contact details and emails and and stuff like that if you ever need anything. If you forgot and you just ask for me, that will transfer you through to her anyway. Or if you send me an email, it will be redirected to her. But, yeah, you'll be in very capable hands. Yeah. Yeah. Exactly. But we're here we're here anything. And if I if I don't speak to you again, I hope everything goes well with your recovery and everything. And anything you need, just let us know, and wish you all the best in the meantime. And then I look forward to speaking with you when I'm back. Yeah. I will. Well, thank Oh, they do. They do. Well, I will let you go and get on with your day. Thank you so much for your time today, and I will get all of that sorted for you. And, yeah, anything else you need, just let us know. Mhmm. No worries. You too. 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morning. Is this Patricia? This is sure. No. That's okay.\n\nTake your time. That's all good. Do you want me to call in a couple of minutes, or is it okay? No? Okay.\n\nBeautiful. Now Oh, no. That's all good. Now, Patricia, Patricia, I had you booked in this morning to go over your annual review. Is now still a good time for you?\n\nYes. Perfect. Now just before I do go any further, I just need to let you know that our calls are being recorded for quality coaching purposes, if that's okay. Yep. Perfect.\n\nJust to confirm I'm speaking with the right person, could I please just get you to confirm your full name, date of birth, and address for me, please? Mhmm. Yep. Perfect. And just your address as well.\n\nYep. Amazing. And how's your morning been been this year? Just kind of getting started? Yeah.\n\nOh, well, I will try not to keep you for too long. Oh, what what kind of dog training? Oh, yep. How are you feeling? Yeah.\n\nYes. And how long is the like, did they say anything about recovery time or anything like that? Just one thing after the other. Oh, wow. It's not little.\n\nYeah. Mhmm. Yeah. Okay. And so you're just kind of obviously not working at the moment.\n\nJust taking some time. No. And Yeah. Yes. Yeah.\n\nBecause I I yeah. Yeah. That's frustrating. And financial wise, are you okay with, like, those some expenses? Okay.\n\nOkay. That's good. Mhmm. Yep. Which adds up.\n\nThat's a good job. Perfect. Now if there is anything else you need, obviously, let us know. Hopefully, the recovery and everything goes well. Do you have any obviously, it's hard to tell with, obviously, the recovery and then the next surgery.\n\nOnce you kind of have that, are you planning on going back to work a little bit when you are able to do so? Yep. Yeah. Yeah. So you're planning on kind of retiring for at 60?\n\nMhmm. Okay. Yep. A week. Yeah.\n\nYep. Yes. It makes it a bit tricky. I'll go through that with you today, actually. Yeah.\n\nNo. That's okay. Yeah. Yeah. Mhmm.\n\nYeah. So yeah. Mhmm. Yeah. Yeah.\n\nYep. Mhmm. Yep. Okay. Nar.\n\nNar. Yep. Mhmm. Mhmm. Yep.\n\nYep. Perfect. Yeah. Yep. Yep.\n\nYep. Yep. Yeah. Yeah. Yep.\n\nYep. Mhmm. Yep. Yeah. Yeah.\n\nYeah. Yes. Yep. Yep. Yep.\n\nOh, it sounds like you've got a builder plan anyway, and we can definitely work with you on that. So because, obviously, at the moment or at the end of this year, you will turn 59. Right? Yep. Perfect.\n\nYeah. And so even next annual review, so, obviously, around this time next year, you will be a lot closer to that 60. So what we can do then, because, obviously, it depends on, obviously, how your health's been going and, obviously, contributions into and everything, we can definitely do a bit of a bit of more structured plan to be like, okay. Well, if you wanna take out however much you wanna take out for okay. Perfect.\n\nI'll write that down. So about 140 for the the mobile home. Perfect. Perfect. And then the rest about 500 a week or so for living expenses, then we can kind of work with that to be like yep.\n\nMhmm. Yep. Yes. Yes. Yeah.\n\nYes. Yes. Yep. Yep. Oh, wow.\n\nYeah. Okay. Mhmm. Mhmm. Yeah.\n\nYep. Yep. Yeah. You wouldn't need to. Mhmm.\n\nYep. Yep. Yeah. Yeah. No.\n\nYou could do what you want. Yeah. Yeah. Enjoying retirement. Yeah.\n\nJust enjoying life. Yeah. Yeah. Yeah. Yeah.\n\nYeah. Yes. Yep. Yep. Yeah.\n\nYeah. You definitely can. Can longer too, maybe. Oh, really? That's quite young.\n\nThat's okay. About 66 if you wanted to do average, like, eighty and fifty two and the average in them. Yeah. Oh, I just 68. Yeah.\n\nYeah. You got plenty of time. Yeah. And enjoying the hard life you worked No. That's that's okay.\n\nNo. That's okay, Patricia. Take Take your time. No. That's okay.\n\nI've got time for you. That's okay. So I've made a little note of everything you've just told me as well. So then next under review, when it's a bit closer to that 60, we can kind of have a look at everything. Yeah.\n\nYeah. Yeah. At least it's a bit of a plan. Yeah. And then we can reassess all of that for you as well and see, you know, where things are at.\n\nAlright. Okay. Sorry. About a thousand dollars. And that's after tax?\n\nYep. Perfect. And that is is that still from your workers' comp from work? Or Yep. Okay.\n\nGreat. Perfect. And at the moment, you said there's no kind of real time frames of when you are looking at going back. It just kind of depends on your recovery of everything. August 18.\n\nYeah. Mhmm. Yep. Mhmm. Yep.\n\nMhmm. Mhmm. Like, nine weeks at least. Yeah. Yeah.\n\nOkay. Okay. Okay. Beautiful. Perfect.\n\nThat's good. No. That is all good. Now I can see that you are still doing a bit of the salary sacrifice into Super as well. Is that just kind of maintained while you've been on workers' comp?\n\nThis is yeah. So at least that's good that yeah. No. Exactly. So yes.\n\nSo I can see that it is going, which is great, but that also means that your your super will continue to grow with that. But it also gives you flexibility that if you are really struggling with, you know, bills and expenses and stuff like that, you okay. That's good. Yeah. Okay.\n\nPerfect. Yeah. Oh, well, that's yep. Most people are the same boat, to be honest, even with the increase in prices and everything. Like, a lot of people that still working full time and don't have the health, it's still a lot of people are feeling the same.\n\nWho knows? But, yeah, it's your hard work retirement money. Yeah. At least No. And because it's kind of locked in, there's a lot of restrictions and stuff and all the tax they're looking at.\n\nIt's it's not really applicable for you, which is great. So but who knows, yeah, with changes and stuff. Now I'll quickly via at about 22,000. Is that still about right? Mhmm.\n\nYes. About 10,000, would you say? Yep. And do you I have here that last time we spoke, you had about 10,000 owing on it. Does that sound about right?\n\nNo? How much would you think roughly? Oh, perfect. Yep. Perfect.\n\nAnd with the car, do you also have about 3 owing, or do that change as Oh, beautiful. That's great. I also have a coin collection of about 15,000. Yep. Okay.\n\nPerfect. And about 3,000 in a joint savings account? That's understandable. What do you About 15. Perfect.\n\nAnd then I have about 2,000 on a credit card. Oh, beautiful. So you've done a really good job in doing that. Yeah. Okay.\n\nYep. Yeah. Beautiful. Okay. No.\n\nThat's okay. Roughly is fine. Okay. Beautiful. Now, otherwise, we've already kind of touched on your health.\n\nStill a nonsmoker, though? Yep. Really? Right. That's ridiculous.\n\nI don't understand that. I'm that's yeah. No worries. With you. Now Yeah.\n\nEspecially because some people do that a week as well. You know? It adds up very quickly or even more. Yeah. That's crazy.\n\nYeah. Yeah. No. Definitely. And when it and when it comes to estate planning, Patricia, do you have a will or power of attorney or anything like that in place?\n\nOn the to do list? Yeah. All good. Okay. Perfect.\n\nThat's really good. So at least you don't have to pay for it. It's just a matter of finding the time. Yeah. Okay.\n\nYes. And it is yeah. Maybe you just have to drag him one day. But even the power of attorney, if they do that as well, it's helpful. So, obviously, if something ever were to happen and you can't make those decisions yourself, it just kind of takes away that stress if you do have someone that you trust nominated.\n\nMaybe you just have to drag Terry and say that. We're doing it. Yep. Yeah. Yep.\n\nPerfect. So when you guys have a moment, especially if you get it for free yeah. But when it comes to, obviously, your superannuation, we do have nominations on file for you. So I'll just run through them just to make sure that's still aligned. Okay.\n\nYou do. Okay. Yes. Tax. Correct.\n\nYes. And they because they are over 18. Right? Yes. Exactly.\n\nSo you are a 100% right. If it goes through Terry, then he will get a tax free. And because they are over 18, then, yes, they will have to pay some tax. So we can definitely get that updated. Now because it is, obviously, you making a legal nomination, they just have to be wet signed to the sign back in.\n\nDo you have access to a printer, or do you prefer things to be posted out to you? Posted? No. Of course. So I will get the team to post that out, and we will do a yeah.\n\nNo. That's all good. And we will return we'll include a return envelope as well to make it nice and easy. So I will get the team to include that for both hub 24 and then for Briner Super as well for both of them. Yes.\n\nCorrect. Yeah. It's up to, yeah, up to 32 with the Medicare levy for the untaxed components. So so yes. Mhmm.\n\nMhmm. Yeah. And they do make it very strict. Like, a lot of clients, if you if you wanna nominate, like, a a sibling or a parent, unless you do meet some strict criterias, then you'd have to do it, like, a little bit different way. Yeah.\n\nBut, yes, if you're if you do change it to Terry, then he will get a tax rate of your spouse. Yep. Alright. Perfect. I will get the team through post that out to you.\n\nSo just keep a lookout on that and see when that comes through. Now we've kind of already touched on, like, a lot of your goals and the plans for the future, which is good. Aside from kind of everything we have touched on, is there anything else that you are kind of wanting to achieve in the next couple of years or working towards, or it's mainly just kind of focusing on health? Yeah. Yeah.\n\nLovely. Where would you go? Okay. In Australia or overseas? Yes.\n\nYep. Yep. Mhmm. I haven't been either, actually. It's one of the places I've wanted to go to.\n\nNo. WA, not Northern Territory. Yes. Me too. Only for about a year, but but still.\n\nYeah. Yes. No? Yeah. Yeah.\n\nAll the water falls. Just just a crux you gotta be watch out for. Yes. I remember. Under the heat?\n\nYes. Yes. Yeah. Yeah. Alright.\n\nWell, that sounds like a good little plan anyway. Now, Patricia, kind of moving on to your superannuation. Do you have access to your emails at the moment by any chance? Yeah? Okay.\n\nYeah. So what I have done is sent you a bit of an email with some documents to run through with you, and it just makes it a little bit easier for you and more interactive if you can access that email at the same time as I do go through it. Now we recently have changed the software, so it might look a little bit different to what you have been used to. It's kind of the same, though, where it will say an email from myself, and it will say, click that's it. And it will ask you to click on a link to sign.\n\nIt won't get you to sign it straight away. Yes. Yep. And clicking on that, it will just allow you to open up and look at the documents first just to make sure you're happy with everything before it prompts you to sign anything. That's good.\n\nAs much as they can. Yes. Do you have the first one where it says summary of superannuation and insurances? Okay. And if you click next, next document, what's that one?\n\nIt's usually at the top. That's okay. No? Okay. Would you mind giving me two seconds, and I will just get that reissued reissued out to you.\n\nWould you mind if I pop you on hold for a quick minute and just get that reupdated? Yeah? Yeah. Okay. No.\n\nThat's okay. Perfect. I'll be with you in one moment. Okay? Okay.\n\nThanks. Can you hear me, Patricia? Yep. Not a whole grade. That's okay.\n\nNo. That's okay. Mhmm. Yeah. Yes.\n\nGreat. That's good. Yeah. What can you be first, then we can start in that order for you? Mhmm.\n\nYes. If you can press mhmm. So if you can yes, please. No. Correct.\n\nSorry. What can you see in front of you? Is that the hub 24? Is it that performance with IRR? Yeah.\n\nOkay. Perfect. So this one here just gives you a bit of an overview over your portfolio in the last months. So it shows you from the 08/15/2025 through the 08/14/2026. Now you can see all your individual investments.\n\nAnd on the second column to the right, can you see where it says internal rate of return? And it's like a percentage. Can you see that? Yeah. Beautiful.\n\nSo we did advise, if you remember, it was about October last year where we kind of went through and did a change to your investment, which is actually turned out really well, which is good. So you can basically see that the one that has the bracket next to it, which is the second one from the top. Can you see that one? It should say 13 point seven. Correct.\n\nCorrect. Yep. Sorry. That one here is the one we switched out for you. So the one that has 13Point7.\n\nNow that one was underperforming, but we already switched that one out for you, which was great, and we switched it to the one above, which is doing really well. So overall, yeah, overall, your portfolio in the last twelve months now this is all after fees as well. Portfolio in the last twelve months now this is all after fees as well. And considering, obviously, the last twelve months, we have seen a a bit of fluctuation in the market with everything going on. I'm sure you've seen on the news with the war and everything.\n\nSo been a bit of bit of fluctuations. But in saying that, after fees, just in the last twelve months, it's still gone up by 7.07, which is really good. Yeah. And on a dollar value, so that is just from your investments, that's about $27,108, which is good. Yeah.\n\nNow if you wanna click on the next document for me, I be at the Yeah. Oh, lovely. So can you see the next one? It should say summary of superannuation and insurances. Feel that Yes.\n\nYes. Yes. Mhmm. Yes. Perfect.\n\nSo that one here gives you a summary of your current situation. So you can see that you have majority of your funds in Hub 24, and you do have $324,498 in there. And then you also have your bridal sofa, which is where you do have contributions going at the moment, which is great to keep your insurances active. Now that has obviously grown a little bit as well. So at the moment, you have about 23,200 and $19 in there.\n\nNow when we went through the SOA in October last year, if you remember, we were kinda aiming of retaining about 10,000 in brighter super to keep those insurances. Yeah. Correct. Correct. Correct.\n\nSo what we'll do, if you're still happy with that after the call, is that I will then send you it will probably in the next couple of days, but I will send you an another record of advice similar to last time. You don't need to sign that one. It is just to let you know that we are moving some of that money from Vita Super, keeping that 10 for insurances into hub twenty four because that's gonna give you the most amount of growth. So you will get that in the next couple of days. But, otherwise, no changes, which is good because we obviously wanna make sure that your money grows the must the best that it can with the fund that's going to perform the most for you for retirement.\n\nYep. Beautiful. Now underneath that, you then have your insurances listed. So you do have a bit of life and insurances listed. So you do have a bit of life and total permanent disability insurance as well as income protection.\n\nSo for life and total You do. Yes. You do have a pretty long waiting period, though. Sorry. Yeah.\n\nExactly. It's it's long. But if something serious happened, though, at least you have that. So if you something happens, you don't recover and you can't go back to work and you are off for a long period of time, just call me because then we can see if there's any chance you can claim on that income protection for you. So I just know that in mind.\n\nBut, otherwise, you do have about 57,700 if we add them up for life and PPD. If something were to happen, all three, so life, TPD, and your income protection is paid from within Brighter Super, and the total premium is about 1,934 for those three. And that's all inside super for you. It it kind of changes, and Brighter Super can change the rules a little bit. So they can upset the information as well.\n\nTypically, income protection will finish between '60, '65. Each insurer is a little bit different, but then life and TPD is a bit longer. But, again, each insurer is kind of a little bit different, but they will let us know and you as well when it's getting close through that no longer being in. Yeah. Yeah.\n\nYeah. So yeah. Each each insurer do have slightly different roles. So depending on which one she has must be different, but it is it is getting closer to when they do. But income protection is the one they they cancel first.\n\nThen life and pay per day is a little bit longer. Perfect. Now if you wanna go to the next document for me. Is that the the graph? Mhmm.\n\nYes. So you remember kind of going through this last time, roughly? Yep. No. That's okay.\n\nBasically, what you see here in front of you, what it is, it shows us a good kind of a visual representation of what we are talking about when we're talking about the market. So you can kind of see it talks through the different time frame. So it shows from 1995 through to 2025. And it kind of shows you all the different events that's happened in the world and kind of how that then impacts your market and your investments. So you can basically see that over the long term, market always goes up, but short term, that will be some of those ups and downs and market fluctuations.\n\nNow with your investments at the moment as well, we did go through a pretty extensive risk profile questionnaire last year, and we do have you in your balanced portfolio. So so limit fluctuation, especially as you are getting closer to retirement, so you don't want to have those big big dips in the market. Correct. So we have at the moment about 60% in your growth investments, which is, like, your top four here on the right combined. So that is, like, your US shares, Australian shares, international shares, property.\n\nSo it's a combination of all of these. And you can see that they grow the most but also fluctuate. And that's why we have 40% in the bottom, which you can see are a lot more stable to kinda balance everything out for you. So it is that kind of still quite defensive pool. You're comfortable kind of maintaining that still kind of risk profile.\n\nYep. Yes. Not the downside with them. Yes. Yes.\n\nAnd I think through let me go back again. So you have 3 120 4 plus 20 Last year, when we started, you had, let me see, 271 eight five three. So, yeah, it's gonna apply about '27, and then you also have, obviously, brighter super of '23. So, obviously, that will then about 13. Okay.\n\nPerfect. Do you have and is that is that military super? No. No. A lot of them are are kind of like a different structure where it is locked in.\n\nWhat we can do, though, if you want, is we can just so that we can obviously check that everything is in order for it, we can still get oversight. We can't like you said, usually, you can't change it. So what I yeah. So what I can do is with the documents that we'll post out the beneficiary forms, I can include it's called a TPA. So what I allows us to do research on the account.\n\nIt just so we can kind of have a look at it. Like you said, usually can't touch anything, but then we can kind of keep an eye on it. So when we do end reviews, we can include how much you have in there and how things are going, which is really good. Do you happen to know the member number that you have with military super by any chance or not really? Okay.\n\nThat's that's okay. That's okay. We can include that TPA for you. And then even when you do get it in the post, you can just write your member number on it. And then that way, we can get yeah.\n\nAnd you got a bit more times. So that's beautiful. Yeah. Maybe. Message.\n\nYeah. Yeah. Okay. Perfect. Yeah.\n\nWhat we'll do, we'll just make sure we can have a bit of oversight on it just just to have the information, which is great. So thank you for that. Now if you wanna go next after the Vanguard index chart, what can you see then? Yes. Perfect.\n\nSo you would have seen this one a couple of times. It is one of those comply compliance documents, one of those long ones, but none of the important information has changed for you. If you do have a read through it, you will see we've had a bit of an extension to the team, which is nice. You can see myself on page 10 again if you do wanna put a face up for you. But, otherwise, I will let you so you should see page 10 in the services guide.\n\nYeah. So there should be 20 three. No. That's okay. Yep.\n\nPerfect. So afterwards, if you do wanna go back and have a read over it, everything will be saved so that you can go and have a read over it if you would like. Otherwise, if you have any issues, just let me know. We can always get them all emailed to you as well. But on that ongoing service agreement page that you are on, again, same as last time, it will ask you for a signature if you are happy to do so.\n\nNow what it is, it is just to say that you are happy to stay on as a client. But beautiful. And there's no changes to the fee structure for you. It stays exactly the same, that 1.65 from super. So no changes, and it's not a lock in contract as well.\n\nSo if you do you know when you do turn 60, if you decide to just be like, oh, I wanna take everything out and you don't need our help anymore, not a locking contract. Good. Just a little bit. Yes. Yeah.\n\nYeah. Yeah. Yeah. But then also the good thing and the good thing is as well, because you only take a little bit, the rest will still be invested and growing for you, which is great. Yeah.\n\nPerfect. Yeah. Yeah. Exactly. Mhmm.\n\nYep. Yep. Yes. As long as long as you retired, you can take as much as much as you want. So yeah.\n\nYou can. So you could call and say, hey. I want this much or this little. You can. Definitely.\n\nYeah. You can do what you want. It's your money at the end of the day, so you can do what you want. Yes, please. Yep.\n\nThat would be great. Yes. Yeah. Yeah. And it should automatically fill the date usually for you as well once you add the signature.\n\nYes. Because the next document where it will ask you to sign, so let me know when that pops up for you, and I'll Yep. Yes. So Correct. So all this is, it is a compliance form just to basically say we are keeping your tax phone number secure and safe on file.\n\nYep. Perfect. So when you correct. So I will get my colleague, Whitlam, to post those out to you. So that will be the beneficiary to get this sorted both for hub and Brighter Super so we can get that changed to Terry for you.\n\nWould you like us to prefill it, or do you wanna just leave a blank if you change your mind? It will be Terry, unless you have a a very young child as well. No. No. Not have.\n\nYep. No. No. I can't imagine. But that Yeah.\n\nWe will get that prefilled for you. Yes. Of course. It depends. We would have to change it.\n\nYes. So we would yeah. So, hopefully, that doesn't happen, and he's around for a very long time. But if it changes, then then, yes, we do we do wanna keep it updated. Well Because But there's also ways we could we could have a look at things that there's, like, different depending on how old you are at the time and requirements, there's different, like, recontribution strategies that we can help you with if that is applicable, where you can if you retired, you can take everything out tax free.\n\nAnd then, you know, then it's tax free. And then if you wanted to invest it or put some in, we can put it in after tax money. So then if they do go to your kids and they are older, there there is a you know, that they can get some tax free. So we can definitely have a look at that if that's ever the case for you. Yeah.\n\nYeah. Yeah. You can take everything out. Yeah. Correct.\n\nYes. Hopefully, I don't wanna hear that call, but yes. Yes. Yeah. Yeah.\n\nNot not good. I'm sorry to hear that. Yeah. Oh. Yes.\n\nActually, let me have a let me have a little refresh and see if that can and you press validate on the form? Because I can't see it yet. Yeah. And what can you see in front of you now? Oh, that's okay.\n\nNope. You shouldn't have to sign that one. Yeah. Mhmm. You should either be able to scroll down usually.\n\nYes. Yes. Page 10, and you should see myself. Yeah. Yes.\n\nYeah. Okay. If if it shows you, yes, potentially. Sometimes you never know with technology. It it should be the same, but if it still allows you to do it, if you wouldn't mind adding it again and see Yes.\n\nOkay. Well, it oh, okay. And if you press validate and send, then it should say completed now on your end? Okay. That's okay.\n\nI'll keep a look. Sometimes it could take a little bit for it to come through to me. So while it's loading yes. So beautiful. Perfect.\n\nThank you so much. So, basically, Patricia, just as a recap, I will send you that record of advice in the next couple of days. Just to let you know, we're doing that little partial rollover from Brighter Super to Hub twenty four, and I will get my colleague Whitlam to post those out for you. So that's the beneficiary forms and then also that TPA so that we can do some research on that military super for you. While I do have you on the the phone, I do also want to let you know on a little personal note that I will be going on maternity leave shortly.\n\nThank you. So having a little girl, which is very exciting. Sorry. Probably full on. Thank you.\n\nWell, we'll see. It's the first one, so I'm sure we're in for a wild ride. 80. Yeah. Yeah.\n\nYeah. Yeah. Yep. Yep. Yep.\n\nYep. So, yeah, we'll we'll we'll see. So I will be Yeah. Yes. Yes.\n\nI'll definitely listen. Yes. No. I've I see a lot with friends and stuff, and, yeah, I'm with you there. Yeah.\n\nNo. I agree with you there. I'm on the same page. Yeah. Yeah.\n\nYeah. It's yeah. That's good. That's really good. Yeah.\n\nYeah. Yeah. Good. No. I'd like that.\n\nI will definitely take that on board. So I yeah. Yes. Yes. Exactly.\n\nAlright. Sorry. Oh, really? Oh. Oh goodness.\n\nYeah. Sounds lovely. Oh, goodness. Wow. That's crazy.\n\nJust instinct. Yeah. Yeah. Yeah. I'm glad you did.\n\nYeah. Yes. Yeah. Yeah. I think so too.\n\nExactly. Yes. Yes. Yeah. Yeah.\n\nYeah. Yeah. Yeah. Yeah. A 100%.\n\nYes. Nah. Thanks for your opinion, but I'll do what I want. Yeah. Yeah.\n\nExactly. Yeah. Yeah. Yeah. Exactly.\n\nExactly. Yeah. Too too much nowadays. Yeah. Yep.\n\nYes. Yes. Yes. No. But thanks.\n\nI wanna I will. Sorry. What you will no worries. So I will be off for for twelve months, but what you will do is you will have my colleague, Jenna, instead. And so what I will do is I will so you'll be very capable hence, so she'll be the one kind of doing the review next year, and I'll kind of refund everything we discussed today and, like, your plans and everything.\n\nBut what you will also receive is an email introduction. So then you have her contact details and emails and and stuff like that if you ever need anything. If you forgot and you just ask for me, that will transfer you through to her anyway. Or if you send me an email, it will be redirected to her. But, yeah, you'll be in very capable hands.\n\nYeah. Yeah. Exactly. But we're here we're here anything. And if I if I don't speak to you again, I hope everything goes well with your recovery and everything.\n\nAnd anything you need, just let us know, and wish you all the best in the meantime. And then I look forward to speaking with you when I'm back. Yeah. I will. Well, thank Oh, they do.\n\nThey do. Well, I will let you go and get on with your day. Thank you so much for your time today, and I will get all of that sorted for you. And, yeah, anything else you need, just let us know. Mhmm.\n\nNo worries. You too. Bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":3.1999998,"end":3.76,"sentiment":"neutral","sentiment_score":0.2637079060077667},{"text":"Is this Patricia?","start":3.76,"end":4.58,"sentiment":"neutral","sentiment_score":0.09370729823907216},{"text":"This is sure.","start":6.3999996,"end":8.82,"sentiment":"neutral","sentiment_score":-0.00287825521081686},{"text":"No.","start":17.695,"end":17.855,"sentiment":"neutral","sentiment_score":-0.2077009379863739},{"text":"That's okay.","start":17.855,"end":18.655,"sentiment":"neutral","sentiment_score":-0.08884088322520256}],"sentiment":"neutral","sentiment_score":0.03768365787850185,"num_words":11,"start":3.1999998,"end":18.655},{"sentences":[{"text":"Take your time.","start":18.655,"end":19.715,"sentiment":"neutral","sentiment_score":-0.01839561015367508},{"text":"That's all good.","start":29.69,"end":30.490002,"sentiment":"neutral","sentiment_score":0.0737258531153202},{"text":"Do you want me to call in a couple of minutes, or is it okay?","start":30.490002,"end":33.39,"sentiment":"neutral","sentiment_score":-0.005240790235499541},{"text":"No?","start":33.93,"end":34.43,"sentiment":"neutral","sentiment_score":-0.04972533881664276},{"text":"Okay.","start":34.81,"end":35.31,"sentiment":"neutral","sentiment_score":0.0005220342427492142}],"sentiment":"neutral","sentiment_score":0.001659807425154292,"num_words":23,"start":18.655,"end":35.31},{"sentences":[{"text":"Beautiful.","start":36.73,"end":37.23,"sentiment":"neutral","sentiment_score":0.17323137819766998},{"text":"Now Oh, no.","start":38.57,"end":40.65,"sentiment":"neutral","sentiment_score":0.002658038710554441},{"text":"That's all good.","start":40.65,"end":41.63,"sentiment":"neutral","sentiment_score":0.2849091986815135},{"text":"Now, Patricia, Patricia, I had you booked in this morning to go over your annual review.","start":42.25,"end":45.524998,"sentiment":"neutral","sentiment_score":0.23278550244867802},{"text":"Is now still a good time for you?","start":45.524998,"end":47.225,"sentiment":"neutral","sentiment_score":0.21987481974065304}],"sentiment":"neutral","sentiment_score":0.21030644153154665,"num_words":31,"start":36.73,"end":47.225},{"sentences":[{"text":"Yes.","start":48.484997,"end":48.984997,"sentiment":"neutral","sentiment_score":0.18945330381393433},{"text":"Perfect.","start":49.445,"end":49.945,"sentiment":"positive","sentiment_score":0.3381098508834839},{"text":"Now just before I do go any further, I just need to let you know that our calls are being recorded for quality coaching purposes, if that's 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nine weeks at 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lot of restrictions and stuff and all the tax they're looking at.","start":996.865,"end":1004.18,"sentiment":"neutral","sentiment_score":-0.3137685791367576}],"sentiment":"neutral","sentiment_score":-0.26739739711795535,"num_words":35,"start":982.26,"end":1004.18},{"sentences":[{"text":"It's it's not really applicable for you, which is great.","start":1004.18,"end":1007.39996,"sentiment":"neutral","sentiment_score":-0.2210098460316658},{"text":"So but who knows, yeah, with changes and stuff.","start":1008.5,"end":1011.56,"sentiment":"neutral","sentiment_score":-0.07971412771277958},{"text":"Now I'll quickly via at about 22,000.","start":1012.58,"end":1021.455,"sentiment":"neutral","sentiment_score":0.0049981239384838515},{"text":"Is that still about 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do that change as Oh, beautiful.","start":1057.5199,"end":1064.1799,"sentiment":"neutral","sentiment_score":0.05288103637414881},{"text":"That's great.","start":1064.32,"end":1065.22,"sentiment":"positive","sentiment_score":0.702166885137558},{"text":"I also have a coin collection of about 15,000.","start":1066.72,"end":1069.455,"sentiment":"neutral","sentiment_score":0.15669675833649105},{"text":"Yep.","start":1072.575,"end":1073.075,"sentiment":"neutral","sentiment_score":-0.00788901373744011},{"text":"Okay.","start":1074.0149,"end":1074.5149,"sentiment":"neutral","sentiment_score":0.02031904086470604}],"sentiment":"neutral","sentiment_score":0.12189978313437032,"num_words":31,"start":1057.5199,"end":1074.5149},{"sentences":[{"text":"Perfect.","start":1075.455,"end":1075.955,"sentiment":"neutral","sentiment_score":0.15230438113212583},{"text":"And about 3,000 in a joint savings 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okay.","start":1116.72,"end":1117.5399,"sentiment":"neutral","sentiment_score":-0.05947975441813469},{"text":"Roughly is fine.","start":1117.6,"end":1118.48,"sentiment":"neutral","sentiment_score":-0.04148265284796556},{"text":"Okay.","start":1118.48,"end":1118.88,"sentiment":"neutral","sentiment_score":0.03088560327887535},{"text":"Beautiful.","start":1118.88,"end":1119.38,"sentiment":"neutral","sentiment_score":0.140623539686203},{"text":"Now, otherwise, we've already kind of touched on your health.","start":1120.5599,"end":1124.26,"sentiment":"neutral","sentiment_score":-0.08173830024898052}],"sentiment":"neutral","sentiment_score":-0.052310666288523114,"num_words":17,"start":1116.72,"end":1124.26},{"sentences":[{"text":"Still a nonsmoker, 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worries.","start":1155.72,"end":1156.275,"sentiment":"neutral","sentiment_score":-0.20501672476530075},{"text":"With you.","start":1156.355,"end":1157.175,"sentiment":"negative","sentiment_score":-0.35823681950569153},{"text":"Now Yeah.","start":1159.875,"end":1161.795,"sentiment":"neutral","sentiment_score":-0.2702447809278965}],"sentiment":"neutral","sentiment_score":-0.3170652108696791,"num_words":13,"start":1149.48,"end":1161.795},{"sentences":[{"text":"Especially because some people do that a week as well.","start":1161.795,"end":1164.035,"sentiment":"neutral","sentiment_score":0.09465371221303939},{"text":"You know?","start":1164.035,"end":1164.435,"sentiment":"neutral","sentiment_score":0.009677182883024216},{"text":"It adds up very quickly or even more.","start":1164.435,"end":1167.8151,"sentiment":"neutral","sentiment_score":-0.018279232317581773},{"text":"Yeah.","start":1168.755,"end":1169.255,"sentiment":"neutral","sentiment_score":-0.07577408850193024},{"text":"That's crazy.","start":1169.795,"end":1170.6951,"sentiment":"neutral","sentiment_score":-0.2029927745461464}],"sentiment":"neutral","sentiment_score":0.01469121703311153,"num_words":23,"start":1161.795,"end":1170.6951},{"sentences":[{"text":"Yeah.","start":1178.76,"end":1179.26,"sentiment":"neutral","sentiment_score":-0.1285521239042282},{"text":"Yeah.","start":1180.6799,"end":1181.1799,"sentiment":"negative","sentiment_score":-0.3578801453113556},{"text":"No.","start":1182.44,"end":1182.6799,"sentiment":"negative","sentiment_score":-0.6239758729934692},{"text":"Definitely.","start":1182.6799,"end":1183.1799,"sentiment":"negative","sentiment_score":-0.45176559686660767},{"text":"And when it and when it comes to estate planning, Patricia, do you have a will or power of attorney or anything like that in place?","start":1184.885,"end":1192.505,"sentiment":"neutral","sentiment_score":-0.08401287232454006}],"sentiment":"neutral","sentiment_score":-0.12488361398379008,"num_words":30,"start":1178.76,"end":1192.505},{"sentences":[{"text":"On the to do list?","start":1193.8451,"end":1195.0651,"sentiment":"neutral","sentiment_score":-0.04975302629172802},{"text":"Yeah.","start":1197.2051,"end":1197.7051,"sentiment":"neutral","sentiment_score":0.04814908653497696},{"text":"All good.","start":1201.83,"end":1202.3099,"sentiment":"neutral","sentiment_score":0.1796046420931816},{"text":"Okay.","start":1202.3099,"end":1202.8099,"sentiment":"neutral","sentiment_score":0.14546489715576172},{"text":"Perfect.","start":1203.35,"end":1203.85,"sentiment":"positive","sentiment_score":0.5050991177558899}],"sentiment":"neutral","sentiment_score":0.08091572541743516,"num_words":10,"start":1193.8451,"end":1203.85},{"sentences":[{"text":"That's really good.","start":1204.3899,"end":1205.11,"sentiment":"positive","sentiment_score":0.5875769654909769},{"text":"So at least you don't have to pay for it.","start":1205.11,"end":1207.13,"sentiment":"neutral","sentiment_score":0.15670011267066003},{"text":"It's just a matter of finding the time.","start":1207.19,"end":1209.13,"sentiment":"neutral","sentiment_score":-0.01822985429316759},{"text":"Yeah.","start":1209.2699,"end":1209.7699,"sentiment":"neutral","sentiment_score":0.04965110123157501},{"text":"Okay.","start":1209.99,"end":1210.49,"sentiment":"neutral","sentiment_score":0.09999167919158936}],"sentiment":"neutral","sentiment_score":0.1449363464894502,"num_words":23,"start":1204.3899,"end":1210.49},{"sentences":[{"text":"Yes.","start":1217.485,"end":1217.885,"sentiment":"neutral","sentiment_score":0.10201534628868104},{"text":"And it is yeah.","start":1217.885,"end":1221.825,"sentiment":"neutral","sentiment_score":0.028070063795894384},{"text":"Maybe you just have to drag him one day.","start":1222.0449,"end":1224.625,"sentiment":"neutral","sentiment_score":-0.21754760129584205},{"text":"But even the power of attorney, if they do that as well, it's helpful.","start":1227.12,"end":1230.58,"sentiment":"neutral","sentiment_score":0.09085069277456828},{"text":"So, obviously, if something ever were to happen and you can't make those decisions yourself, it just kind of takes away that stress if you do have someone that you trust nominated.","start":1230.88,"end":1239.585,"sentiment":"neutral","sentiment_score":-0.008685067099577282}],"sentiment":"neutral","sentiment_score":-0.012494087642213951,"num_words":60,"start":1217.485,"end":1239.585},{"sentences":[{"text":"Maybe you just have to drag Terry and say that.","start":1244.6849,"end":1247.485,"sentiment":"neutral","sentiment_score":-0.13974828347563745},{"text":"We're doing it.","start":1247.485,"end":1248.465,"sentiment":"neutral","sentiment_score":-0.22206686437129974},{"text":"Yep.","start":1253.33,"end":1253.73,"sentiment":"neutral","sentiment_score":-0.01585455983877182},{"text":"Yeah.","start":1253.73,"end":1254.23,"sentiment":"neutral","sentiment_score":-0.012108279392123222},{"text":"Yep.","start":1254.37,"end":1254.87,"sentiment":"neutral","sentiment_score":0.029052115976810455}],"sentiment":"neutral","sentiment_score":-0.12891213444527239,"num_words":16,"start":1244.6849,"end":1254.87},{"sentences":[{"text":"Perfect.","start":1255.01,"end":1255.41,"sentiment":"neutral","sentiment_score":0.15378007292747498},{"text":"So when you guys have a moment, especially if you get it for free yeah.","start":1255.41,"end":1261.19,"sentiment":"neutral","sentiment_score":0.029428089906771978},{"text":"But when it comes to, obviously, your superannuation, we do have nominations on file for you.","start":1262.69,"end":1268.395,"sentiment":"neutral","sentiment_score":0.12455644784495234},{"text":"So I'll just run through them just to make sure that's still aligned.","start":1268.395,"end":1272.015,"sentiment":"neutral","sentiment_score":0.13255003553170425},{"text":"Okay.","start":1273.835,"end":1274.335,"sentiment":"neutral","sentiment_score":0.017033491283655167}],"sentiment":"neutral","sentiment_score":0.09409322913574136,"num_words":46,"start":1255.01,"end":1274.335},{"sentences":[{"text":"You do.","start":1276.875,"end":1277.615,"sentiment":"neutral","sentiment_score":-0.0028952849097549915},{"text":"Okay.","start":1278.075,"end":1278.5549,"sentiment":"neutral","sentiment_score":-0.010759400203824043},{"text":"Yes.","start":1278.5549,"end":1279.0549,"sentiment":"neutral","sentiment_score":-0.008723242208361626},{"text":"Tax.","start":1282.93,"end":1283.43,"sentiment":"neutral","sentiment_score":-0.06523659080266953},{"text":"Correct.","start":1286.2101,"end":1286.7101,"sentiment":"neutral","sentiment_score":0.07577541470527649}],"sentiment":"neutral","sentiment_score":-0.002455731388181448,"num_words":6,"start":1276.875,"end":1286.7101},{"sentences":[{"text":"Yes.","start":1290.53,"end":1291.01,"sentiment":"neutral","sentiment_score":0.09575892984867096},{"text":"And they because they are over 18.","start":1291.01,"end":1294.31,"sentiment":"neutral","sentiment_score":0.03995162647749696},{"text":"Right?","start":1295.325,"end":1295.825,"sentiment":"neutral","sentiment_score":0.06491319835186005},{"text":"Yes.","start":1295.965,"end":1296.465,"sentiment":"neutral","sentiment_score":0.12838226556777954},{"text":"Exactly.","start":1296.605,"end":1297.105,"sentiment":"neutral","sentiment_score":0.32470428943634033}],"sentiment":"neutral","sentiment_score":0.08122000623155724,"num_words":11,"start":1290.53,"end":1297.105},{"sentences":[{"text":"So you are a 100% right.","start":1297.245,"end":1298.765,"sentiment":"positive","sentiment_score":0.47360492249329883},{"text":"If it goes through Terry, then he will get a tax free.","start":1298.765,"end":1302.385,"sentiment":"positive","sentiment_score":0.3751279388864835},{"text":"And because they are over 18, then, yes, they will have to pay some tax.","start":1302.765,"end":1306.845,"sentiment":"neutral","sentiment_score":0.09385844717423121},{"text":"So we can definitely get that updated.","start":1306.845,"end":1308.74,"sentiment":"positive","sentiment_score":0.4164606247629438},{"text":"Now because it is, obviously, you making a legal nomination, they just have to be wet signed to the sign back in.","start":1309.92,"end":1317.78,"sentiment":"neutral","sentiment_score":0.0844687529924241}],"sentiment":"neutral","sentiment_score":0.21813836207072582,"num_words":62,"start":1297.245,"end":1317.78},{"sentences":[{"text":"Do you have access to a printer, or do you prefer things to be posted out to you?","start":1318.08,"end":1324.145,"sentiment":"neutral","sentiment_score":0.030705791070229478},{"text":"Posted?","start":1325.085,"end":1325.585,"sentiment":"neutral","sentiment_score":-0.01511977892369032},{"text":"No.","start":1325.965,"end":1326.465,"sentiment":"neutral","sentiment_score":-0.007759610190987587},{"text":"Of 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them.","start":1338.1799,"end":1345.7999,"sentiment":"neutral","sentiment_score":0.16081131560107073},{"text":"Yes.","start":1352.58,"end":1353.075,"sentiment":"neutral","sentiment_score":0.00912618450820446}],"sentiment":"neutral","sentiment_score":0.2080014577621351,"num_words":46,"start":1332.445,"end":1353.075},{"sentences":[{"text":"Correct.","start":1356.6749,"end":1357.1749,"sentiment":"neutral","sentiment_score":-0.021367698907852173},{"text":"Yeah.","start":1358.6749,"end":1359.075,"sentiment":"neutral","sentiment_score":-0.034830622375011444},{"text":"It's up to, yeah, up to 32 with the Medicare levy for the untaxed components.","start":1359.075,"end":1365.0149,"sentiment":"neutral","sentiment_score":0.028307115907470384},{"text":"So so yes.","start":1366.1599,"end":1367.7799,"sentiment":"neutral","sentiment_score":0.029107988501588505},{"text":"Mhmm.","start":1368.24,"end":1368.74,"sentiment":"neutral","sentiment_score":-0.05564030259847641}],"sentiment":"neutral","sentiment_score":0.019052003820737202,"num_words":21,"start":1356.6749,"end":1368.74},{"sentences":[{"text":"Mhmm.","start":1373.44,"end":1373.94,"sentiment":"neutral","sentiment_score":-0.029217299073934555},{"text":"Yeah.","start":1374.0,"end":1374.48,"sentiment":"neutral","sentiment_score":-0.01667940244078636},{"text":"And they do make it very strict.","start":1374.48,"end":1376.1,"sentiment":"neutral","sentiment_score":-0.173511803150177},{"text":"Like, a lot of clients, if you if you wanna nominate, like, a a sibling or a parent, unless you do meet some strict criterias, then you'd have to do it, like, a little bit different way.","start":1376.32,"end":1387.7649,"sentiment":"neutral","sentiment_score":-0.04913263922758602},{"text":"Yeah.","start":1392.465,"end":1392.705,"sentiment":"neutral","sentiment_score":0.009972989559173584}],"sentiment":"neutral","sentiment_score":-0.0652854039452653,"num_words":47,"start":1373.44,"end":1392.705},{"sentences":[{"text":"But, yes, if you're if you do change it to Terry, then he will get a tax rate of your spouse.","start":1392.705,"end":1398.28,"sentiment":"neutral","sentiment_score":-0.02845942149204867},{"text":"Yep.","start":1398.9,"end":1399.4,"sentiment":"neutral","sentiment_score":0.06561295688152313},{"text":"Alright.","start":1399.62,"end":1400.1,"sentiment":"neutral","sentiment_score":-0.07134699821472168},{"text":"Perfect.","start":1400.1,"end":1400.6,"sentiment":"neutral","sentiment_score":0.20565387606620789},{"text":"I will get the team through post that out to 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it a little bit easier for you and more interactive if you can access that email at the same time as I do go through it.","start":1545.07,"end":1560.325,"sentiment":"positive","sentiment_score":0.3631349802017212},{"text":"Now we recently have changed the software, so it might look a little bit different to what you have been used to.","start":1560.325,"end":1566.105,"sentiment":"neutral","sentiment_score":0.023814387365498325},{"text":"It's kind of the same, though, where it will say an email from myself, and it will say, click that's it.","start":1566.31,"end":1575.53,"sentiment":"neutral","sentiment_score":0.01674231528748004},{"text":"And it will ask you to click on a link to sign.","start":1576.31,"end":1579.2101,"sentiment":"neutral","sentiment_score":0.022138559802745778}],"sentiment":"neutral","sentiment_score":0.1842153571289311,"num_words":107,"start":1544.03,"end":1579.2101},{"sentences":[{"text":"It won't get you to sign it straight away.","start":1579.51,"end":1581.8251,"sentiment":"neutral","sentiment_score":0.019670508181055386},{"text":"Yes.","start":1581.885,"end":1582.385,"sentiment":"neutral","sentiment_score":0.18441011011600497},{"text":"Yep.","start":1582.525,"end":1583.025,"sentiment":"neutral","sentiment_score":0.22388875484466553},{"text":"And clicking on that, it will just allow you to open up and look at the documents first just to make sure you're happy with everything before it prompts you to sign anything.","start":1584.8451,"end":1593.6799,"sentiment":"neutral","sentiment_score":0.3047641005479928},{"text":"That's good.","start":1599.1799,"end":1600.0,"sentiment":"positive","sentiment_score":0.5098373144865036}],"sentiment":"neutral","sentiment_score":0.2535265953401509,"num_words":46,"start":1579.51,"end":1600.0},{"sentences":[{"text":"As much as they can.","start":1602.94,"end":1604.1599,"sentiment":"neutral","sentiment_score":0.15137114822864534},{"text":"Yes.","start":1606.0599,"end":1606.335,"sentiment":"neutral","sentiment_score":0.04407140240073204},{"text":"Do you have the first one where it says summary of superannuation and insurances?","start":1608.895,"end":1612.995,"sentiment":"neutral","sentiment_score":0.012534436237599169},{"text":"Okay.","start":1618.735,"end":1619.0549,"sentiment":"neutral","sentiment_score":-0.0041602663695812225},{"text":"And if you click next, next document, what's that one?","start":1619.0549,"end":1624.48,"sentiment":"neutral","sentiment_score":-0.027601218316704035}],"sentiment":"neutral","sentiment_score":0.02245925165592663,"num_words":31,"start":1602.94,"end":1624.48},{"sentences":[{"text":"It's usually at the top.","start":1625.86,"end":1627.4,"sentiment":"neutral","sentiment_score":-0.02436917684972286},{"text":"That's okay.","start":1634.42,"end":1635.2949,"sentiment":"neutral","sentiment_score":-0.009734771680086851},{"text":"No?","start":1655.15,"end":1655.65,"sentiment":"neutral","sentiment_score":-0.08396479487419128},{"text":"Okay.","start":1658.35,"end":1658.85,"sentiment":"neutral","sentiment_score":-0.007223146967589855},{"text":"Would you mind giving me two seconds, and I will just get that reissued reissued out to you.","start":1660.1901,"end":1666.265,"sentiment":"neutral","sentiment_score":0.031203605752024386}],"sentiment":"neutral","sentiment_score":0.012191167929106288,"num_words":27,"start":1625.86,"end":1666.265},{"sentences":[{"text":"Would you mind if I pop you on hold for a quick minute and just get that reupdated?","start":1666.805,"end":1670.745,"sentiment":"neutral","sentiment_score":0.03368711875130733},{"text":"Yeah?","start":1671.365,"end":1671.865,"sentiment":"neutral","sentiment_score":0.1343856155872345},{"text":"Yeah.","start":1674.165,"end":1674.665,"sentiment":"neutral","sentiment_score":0.06421507149934769},{"text":"Okay.","start":1675.285,"end":1675.785,"sentiment":"neutral","sentiment_score":0.04013345390558243},{"text":"No.","start":1678.3251,"end":1678.5651,"sentiment":"neutral","sentiment_score":0.07992400228977203}],"sentiment":"neutral","sentiment_score":0.0420466491275213,"num_words":22,"start":1666.805,"end":1678.5651},{"sentences":[{"text":"That's okay.","start":1678.5651,"end":1679.125,"sentiment":"neutral","sentiment_score":0.21774736791849136},{"text":"Perfect.","start":1679.125,"end":1679.525,"sentiment":"positive","sentiment_score":0.5070573091506958},{"text":"I'll be with you in one moment.","start":1679.525,"end":1680.99,"sentiment":"neutral","sentiment_score":0.3211574639592852},{"text":"Okay?","start":1681.23,"end":1681.73,"sentiment":"neutral","sentiment_score":0.18719956278800964},{"text":"Okay.","start":1682.99,"end":1683.49,"sentiment":"neutral","sentiment_score":0.2766774296760559}],"sentiment":"neutral","sentiment_score":0.30454427376389503,"num_words":12,"start":1678.5651,"end":1683.49},{"sentences":[{"text":"Thanks.","start":1683.63,"end":1684.13,"sentiment":"neutral","sentiment_score":0.2411900907754898},{"text":"Can you hear me, Patricia?","start":1740.05,"end":1741.27,"sentiment":"neutral","sentiment_score":0.0077261246740818025},{"text":"Yep.","start":1743.65,"end":1744.15,"sentiment":"neutral","sentiment_score":-0.011115486733615398},{"text":"Not a whole grade.","start":1744.6901,"end":1745.8301,"sentiment":"neutral","sentiment_score":-0.28164754807949066},{"text":"That's okay.","start":1781.885,"end":1782.625,"sentiment":"neutral","sentiment_score":0.10005512461066246}],"sentiment":"neutral","sentiment_score":-0.050598055052642636,"num_words":13,"start":1683.63,"end":1782.625},{"sentences":[{"text":"No.","start":1808.6549,"end":1808.815,"sentiment":"neutral","sentiment_score":-0.13005703687667847},{"text":"That's okay.","start":1808.815,"end":1809.6349,"sentiment":"neutral","sentiment_score":-0.04040392301976681},{"text":"Mhmm.","start":1862.3151,"end":1862.61,"sentiment":"neutral","sentiment_score":-0.10441896319389345},{"text":"Yeah.","start":1868.85,"end":1869.35,"sentiment":"neutral","sentiment_score":-0.0429752878844738},{"text":"Yes.","start":1874.61,"end":1875.11,"sentiment":"neutral","sentiment_score":0.017463626340031624}],"sentiment":"neutral","sentiment_score":-0.056799251275757946,"num_words":6,"start":1808.6549,"end":1875.11},{"sentences":[{"text":"Great.","start":1876.53,"end":1877.03,"sentiment":"neutral","sentiment_score":0.24340982735157013},{"text":"That's good.","start":1882.6951,"end":1883.435,"sentiment":"neutral","sentiment_score":0.2784481644630432},{"text":"Yeah.","start":1883.5751,"end":1884.0751,"sentiment":"neutral","sentiment_score":0.1001032367348671},{"text":"What can you be first, then we can start in that order for you?","start":1885.175,"end":1888.555,"sentiment":"neutral","sentiment_score":0.08394563836710793},{"text":"Mhmm.","start":1895.29,"end":1895.79,"sentiment":"neutral","sentiment_score":0.014852765947580338}],"sentiment":"neutral","sentiment_score":0.11002637347892712,"num_words":19,"start":1876.53,"end":1895.79},{"sentences":[{"text":"Yes.","start":1900.41,"end":1900.7301,"sentiment":"neutral","sentiment_score":0.020922597497701645},{"text":"If you can press mhmm.","start":1900.7301,"end":1905.645,"sentiment":"neutral","sentiment_score":0.0058735553873702885},{"text":"So if you can yes, please.","start":1906.685,"end":1909.8251,"sentiment":"neutral","sentiment_score":0.012986900672937432},{"text":"No.","start":1931.75,"end":1931.99,"sentiment":"neutral","sentiment_score":-0.11862792819738388},{"text":"Correct.","start":1931.99,"end":1932.49,"sentiment":"neutral","sentiment_score":-0.07303015887737274}],"sentiment":"neutral","sentiment_score":-0.004531879185898495,"num_words":14,"start":1900.41,"end":1932.49},{"sentences":[{"text":"Sorry.","start":1934.07,"end":1934.57,"sentiment":"neutral","sentiment_score":-0.06907548010349274},{"text":"What can you see in front of you?","start":1935.1901,"end":1937.275,"sentiment":"neutral","sentiment_score":-0.017841577413491905},{"text":"Is that the hub 24?","start":1937.275,"end":1938.795,"sentiment":"neutral","sentiment_score":-0.0036888988688588142},{"text":"Is it that performance with IRR?","start":1938.795,"end":1940.8151,"sentiment":"neutral","sentiment_score":-0.005850506791224082},{"text":"Yeah.","start":1941.755,"end":1942.0751,"sentiment":"neutral","sentiment_score":0.06840059161186218}],"sentiment":"neutral","sentiment_score":-0.009378811566247827,"num_words":21,"start":1934.07,"end":1942.0751},{"sentences":[{"text":"Okay.","start":1942.0751,"end":1942.5751,"sentiment":"neutral","sentiment_score":0.12350430339574814},{"text":"Perfect.","start":1942.635,"end":1943.135,"sentiment":"neutral","sentiment_score":0.2967054843902588},{"text":"So this one here just gives you a bit of an overview over your portfolio in the last months.","start":1943.515,"end":1949.42,"sentiment":"neutral","sentiment_score":0.15578665113762805},{"text":"So it shows you from the 08/15/2025 through the 08/14/2026.","start":1949.42,"end":1956.5599,"sentiment":"neutral","sentiment_score":0.06744544096291065},{"text":"Now you can see all your individual investments.","start":1957.42,"end":1960.0,"sentiment":"neutral","sentiment_score":0.09114556200802326}],"sentiment":"neutral","sentiment_score":0.12266089910498032,"num_words":39,"start":1942.0751,"end":1960.0},{"sentences":[{"text":"And on the second column to the right, can you see where it says internal rate of return?","start":1960.7,"end":1967.8451,"sentiment":"neutral","sentiment_score":0.0472798723106583},{"text":"And it's like a percentage.","start":1967.8451,"end":1968.9851,"sentiment":"neutral","sentiment_score":0.035143185034394266},{"text":"Can you see that?","start":1969.8451,"end":1970.7251,"sentiment":"neutral","sentiment_score":0.02722449181601405},{"text":"Yeah.","start":1970.7251,"end":1971.045,"sentiment":"positive","sentiment_score":0.3709398210048675},{"text":"Beautiful.","start":1971.045,"end":1971.545,"sentiment":"positive","sentiment_score":0.65139240026474}],"sentiment":"neutral","sentiment_score":0.07441323501025808,"num_words":29,"start":1960.7,"end":1971.545},{"sentences":[{"text":"So we did advise, if you remember, it was about October last year where we kind of went through and did a change to your investment, which is actually turned out really well, which is good.","start":1972.0851,"end":1986.59,"sentiment":"neutral","sentiment_score":0.251290744687948},{"text":"So you can basically see that the one that has the bracket next to it, which is the second one from the top.","start":1986.59,"end":1992.705,"sentiment":"neutral","sentiment_score":0.10574738405968832},{"text":"Can you see that one?","start":1992.705,"end":1994.085,"sentiment":"neutral","sentiment_score":0.03652710020542145},{"text":"It should say 13 point seven.","start":1998.225,"end":2000.4049,"sentiment":"neutral","sentiment_score":0.016501667443662882},{"text":"Correct.","start":2001.345,"end":2001.845,"sentiment":"neutral","sentiment_score":0.01076511386781931}],"sentiment":"neutral","sentiment_score":0.16578967974219525,"num_words":71,"start":1972.0851,"end":2001.845},{"sentences":[{"text":"Correct.","start":2002.5449,"end":2003.0449,"sentiment":"neutral","sentiment_score":0.03508061543107033},{"text":"Yep.","start":2003.345,"end":2003.845,"sentiment":"neutral","sentiment_score":0.031037285923957825},{"text":"Sorry.","start":2004.865,"end":2005.345,"sentiment":"neutral","sentiment_score":-0.004775215871632099},{"text":"That one here is the one we switched out for you.","start":2005.345,"end":2008.065,"sentiment":"neutral","sentiment_score":0.018788457932797344},{"text":"So the one that has 13Point7.","start":2008.065,"end":2010.6799,"sentiment":"neutral","sentiment_score":0.03705599345266819}],"sentiment":"neutral","sentiment_score":0.0245175841730088,"num_words":20,"start":2002.5449,"end":2010.6799},{"sentences":[{"text":"Now that one was underperforming, but we already switched that one out for you, which was great, and we switched it to the one above, which is doing really well.","start":2010.6799,"end":2019.74,"sentiment":"neutral","sentiment_score":0.1787982561935981},{"text":"So overall, yeah, overall, your portfolio in the last twelve months now this is all after fees as well.","start":2020.0399,"end":2022.5499,"sentiment":"neutral","sentiment_score":0.11221087449475338},{"text":"Portfolio in the last twelve months now this is all after fees as well.","start":2024.7749,"end":2028.315,"sentiment":"neutral","sentiment_score":0.09046129030840737},{"text":"And considering, obviously, the last twelve months, we have seen a a bit of fluctuation in the market with everything going on.","start":2028.5349,"end":2034.7749,"sentiment":"neutral","sentiment_score":0.0019951941106807103},{"text":"I'm sure you've seen on the news with the war and everything.","start":2034.7749,"end":2037.815,"sentiment":"neutral","sentiment_score":-0.0036024290893692523}],"sentiment":"neutral","sentiment_score":0.09034100501946912,"num_words":97,"start":2010.6799,"end":2037.815},{"sentences":[{"text":"So been a bit of bit of fluctuations.","start":2037.815,"end":2040.73,"sentiment":"neutral","sentiment_score":-0.008170648943632841},{"text":"But in saying that, after fees, just in the last twelve months, it's still gone up by 7.07, which is really good.","start":2041.19,"end":2049.45,"sentiment":"neutral","sentiment_score":0.20046527599069205},{"text":"Yeah.","start":2051.43,"end":2051.75,"sentiment":"neutral","sentiment_score":0.14989830553531647},{"text":"And on a dollar value, so that is just from your investments, that's about $27,108, which is good.","start":2051.75,"end":2060.745,"sentiment":"neutral","sentiment_score":0.1877106088731024},{"text":"Yeah.","start":2061.685,"end":2062.185,"sentiment":"neutral","sentiment_score":0.15468698740005493}],"sentiment":"neutral","sentiment_score":0.16056494265794755,"num_words":50,"start":2037.815,"end":2062.185},{"sentences":[{"text":"Now if you wanna click on the next document for me, I be at the Yeah.","start":2064.0051,"end":2070.1099,"sentiment":"neutral","sentiment_score":0.04738584812730551},{"text":"Oh, lovely.","start":2072.41,"end":2073.23,"sentiment":"neutral","sentiment_score":0.1944805532693863},{"text":"So can you see the next one?","start":2073.45,"end":2074.89,"sentiment":"neutral","sentiment_score":0.053197424326624186},{"text":"It should say summary of superannuation and insurances.","start":2074.89,"end":2077.8699,"sentiment":"neutral","sentiment_score":0.053323387168347836},{"text":"Feel that Yes.","start":2083.6099,"end":2090.085,"sentiment":"neutral","sentiment_score":0.04327120631933212}],"sentiment":"neutral","sentiment_score":0.05766437119907803,"num_words":36,"start":2064.0051,"end":2090.085},{"sentences":[{"text":"Yes.","start":2090.145,"end":2090.545,"sentiment":"neutral","sentiment_score":0.043402619659900665},{"text":"Yes.","start":2090.545,"end":2091.045,"sentiment":"neutral","sentiment_score":0.03453489765524864},{"text":"Mhmm.","start":2093.905,"end":2094.405,"sentiment":"neutral","sentiment_score":0.04298790544271469},{"text":"Yes.","start":2095.905,"end":2096.305,"sentiment":"positive","sentiment_score":0.3723570704460144},{"text":"Perfect.","start":2096.305,"end":2096.805,"sentiment":"positive","sentiment_score":0.7088149785995483}],"sentiment":"neutral","sentiment_score":0.24041949436068535,"num_words":5,"start":2090.145,"end":2096.805},{"sentences":[{"text":"So that one here gives you a summary of your current situation.","start":2097.66,"end":2100.8,"sentiment":"neutral","sentiment_score":0.193826445688804},{"text":"So you can see that you have majority of your funds in Hub 24, and you do have $324,498 in there.","start":2100.8599,"end":2111.3599,"sentiment":"neutral","sentiment_score":0.13246184835831323},{"text":"And then you also have your bridal sofa, which is where you do have contributions going at the moment, which is great to keep your insurances active.","start":2111.945,"end":2121.005,"sentiment":"positive","sentiment_score":0.3783498577497624},{"text":"Now that has obviously grown a little bit as well.","start":2121.705,"end":2123.945,"sentiment":"neutral","sentiment_score":0.16817770004272461},{"text":"So at the moment, you have about 23,200 and $19 in there.","start":2123.945,"end":2129.28,"sentiment":"neutral","sentiment_score":0.06592202310760815}],"sentiment":"neutral","sentiment_score":0.2170232146433214,"num_words":82,"start":2097.66,"end":2129.28},{"sentences":[{"text":"Now when we went through the SOA in October last year, if you remember, we were kinda aiming of retaining about 10,000 in brighter super to keep those insurances.","start":2129.98,"end":2143.175,"sentiment":"neutral","sentiment_score":0.05538952116180083},{"text":"Yeah.","start":2144.195,"end":2144.695,"sentiment":"neutral","sentiment_score":0.04723687469959259},{"text":"Correct.","start":2145.555,"end":2146.055,"sentiment":"neutral","sentiment_score":0.051849350333213806},{"text":"Correct.","start":2148.835,"end":2149.335,"sentiment":"neutral","sentiment_score":0.06709882616996765},{"text":"Correct.","start":2151.155,"end":2151.655,"sentiment":"neutral","sentiment_score":0.1197560653090477}],"sentiment":"neutral","sentiment_score":0.05734052212739533,"num_words":33,"start":2129.98,"end":2151.655},{"sentences":[{"text":"So what we'll do, if you're still happy with that after the call, is that I will then send you it will probably in the next couple of days, but I will send you an another record of advice similar to last time.","start":2151.795,"end":2164.6902,"sentiment":"neutral","sentiment_score":0.10877587602928628},{"text":"You don't need to sign that one.","start":2164.75,"end":2166.03,"sentiment":"neutral","sentiment_score":0.04384311554687364},{"text":"It is just to let you know that we are moving some of that money from Vita Super, keeping that 10 for insurances into hub twenty four because that's gonna give you the most amount of growth.","start":2166.03,"end":2176.965,"sentiment":"neutral","sentiment_score":0.15385294463988897},{"text":"So you will get that in the next couple of days.","start":2176.965,"end":2179.545,"sentiment":"neutral","sentiment_score":0.10033293068408966},{"text":"But, otherwise, no changes, which is good because we obviously wanna make sure that your money grows the must the best that it can with the fund that's going to perform the most for you for retirement.","start":2180.085,"end":2189.71,"sentiment":"neutral","sentiment_score":0.16510461522517977}],"sentiment":"neutral","sentiment_score":0.1325137513379256,"num_words":135,"start":2151.795,"end":2189.71},{"sentences":[{"text":"Yep.","start":2190.81,"end":2191.21,"sentiment":"neutral","sentiment_score":0.2233361005783081},{"text":"Beautiful.","start":2191.21,"end":2191.71,"sentiment":"positive","sentiment_score":0.4528957009315491},{"text":"Now underneath that, you then have your insurances listed.","start":2192.25,"end":2194.138,"sentiment":"neutral","sentiment_score":0.09619470851288901},{"text":"So you do have a bit of life and insurances listed.","start":2194.138,"end":2195.565,"sentiment":"neutral","sentiment_score":0.0885577377947894},{"text":"So you do have a bit of life and total permanent disability insurance as well as income protection.","start":2196.2651,"end":2203.405,"sentiment":"neutral","sentiment_score":0.08069516470034917}],"sentiment":"neutral","sentiment_score":0.09921580646187067,"num_words":40,"start":2190.81,"end":2203.405},{"sentences":[{"text":"So for life and total You do.","start":2203.545,"end":2209.0051,"sentiment":"neutral","sentiment_score":0.08433250736977373},{"text":"Yes.","start":2211.51,"end":2212.01,"sentiment":"neutral","sentiment_score":0.033280156552791595},{"text":"You do have a pretty long waiting period, though.","start":2212.1501,"end":2214.8901,"sentiment":"neutral","sentiment_score":-0.23289105792840323},{"text":"Sorry.","start":2215.6702,"end":2216.1702,"sentiment":"neutral","sentiment_score":-0.07338280230760574},{"text":"Yeah.","start":2217.43,"end":2217.93,"sentiment":"neutral","sentiment_score":-0.005559505894780159}],"sentiment":"neutral","sentiment_score":-0.08165021691667407,"num_words":19,"start":2203.545,"end":2217.93},{"sentences":[{"text":"Exactly.","start":2220.23,"end":2220.73,"sentiment":"neutral","sentiment_score":-0.07180174440145493},{"text":"It's it's long.","start":2223.35,"end":2224.575,"sentiment":"neutral","sentiment_score":-0.19030591348807016},{"text":"But if something serious happened, though, at least you have that.","start":2224.575,"end":2227.535,"sentiment":"neutral","sentiment_score":-0.31450530886650085},{"text":"So if you something happens, you don't recover and you can't go back to work and you are off for a long period of time, just call me because then we can see if there's any chance you can claim on that income protection for you.","start":2227.535,"end":2243.78,"sentiment":"neutral","sentiment_score":-0.035184465024782265},{"text":"So I just know that in mind.","start":2243.78,"end":2245.8,"sentiment":"neutral","sentiment_score":0.1281477723802839}],"sentiment":"neutral","sentiment_score":-0.07093718921875253,"num_words":68,"start":2220.23,"end":2245.8},{"sentences":[{"text":"But, otherwise, you do have about 57,700 if we add them up for life and PPD.","start":2246.26,"end":2252.28,"sentiment":"neutral","sentiment_score":0.11177846184000373},{"text":"If something were to happen, all three, so life, TPD, and your income protection is paid from within Brighter Super, and the total premium is about 1,934 for those three.","start":2253.395,"end":2268.53,"sentiment":"neutral","sentiment_score":0.12130805527170499},{"text":"And that's all inside super for you.","start":2268.53,"end":2270.79,"sentiment":"neutral","sentiment_score":0.21750991259302413},{"text":"It it kind of changes, and Brighter Super can change the rules a little bit.","start":2278.61,"end":2284.485,"sentiment":"neutral","sentiment_score":-0.21739494303862253},{"text":"So they can upset the information as well.","start":2284.485,"end":2287.605,"sentiment":"neutral","sentiment_score":-0.32795271277427673}],"sentiment":"neutral","sentiment_score":0.014022639315379294,"num_words":76,"start":2246.26,"end":2287.605},{"sentences":[{"text":"Typically, income protection will finish between '60, '65.","start":2287.605,"end":2292.985,"sentiment":"neutral","sentiment_score":-0.09258416807278991},{"text":"Each insurer is a little bit different, but then life and TPD is a bit longer.","start":2293.7651,"end":2299.58,"sentiment":"neutral","sentiment_score":-0.08664048020727932},{"text":"But, again, each insurer is kind of a little bit different, but they will let us know and you as well when it's getting close through that no longer being in.","start":2299.8801,"end":2312.805,"sentiment":"neutral","sentiment_score":-0.049447491885192936},{"text":"Yeah.","start":2325.21,"end":2325.71,"sentiment":"neutral","sentiment_score":-0.32084429264068604},{"text":"Yeah.","start":2331.69,"end":2332.19,"sentiment":"neutral","sentiment_score":-0.2654916048049927}],"sentiment":"neutral","sentiment_score":-0.07449349427693769,"num_words":57,"start":2287.605,"end":2332.19},{"sentences":[{"text":"Yeah.","start":2335.85,"end":2336.09,"sentiment":"neutral","sentiment_score":-0.08187495172023773},{"text":"So yeah.","start":2336.09,"end":2337.1301,"sentiment":"neutral","sentiment_score":-0.0489607322961092},{"text":"Each each insurer do have slightly different roles.","start":2337.1301,"end":2339.415,"sentiment":"neutral","sentiment_score":-0.03743016067892313},{"text":"So depending on which one she has must be different, but it is it is getting closer to when they do.","start":2339.415,"end":2345.655,"sentiment":"neutral","sentiment_score":-0.0614999361513626},{"text":"But income protection is the one they they cancel first.","start":2345.655,"end":2348.5552,"sentiment":"neutral","sentiment_score":-0.13456805869936944}],"sentiment":"neutral","sentiment_score":-0.07420040352181309,"num_words":42,"start":2335.85,"end":2348.5552},{"sentences":[{"text":"Then life and pay per day is a little bit longer.","start":2349.2551,"end":2353.31,"sentiment":"neutral","sentiment_score":0.000561252236366272},{"text":"Perfect.","start":2353.31,"end":2353.79,"sentiment":"neutral","sentiment_score":0.0098353773355484},{"text":"Now if you wanna go to the next document for me.","start":2353.79,"end":2356.61,"sentiment":"neutral","sentiment_score":0.03866295584223487},{"text":"Is that the the graph?","start":2360.59,"end":2362.9302,"sentiment":"neutral","sentiment_score":0.010446847695857287},{"text":"Mhmm.","start":2365.31,"end":2365.81,"sentiment":"neutral","sentiment_score":0.005902598612010479}],"sentiment":"neutral","sentiment_score":0.01722201735487786,"num_words":29,"start":2349.2551,"end":2365.81},{"sentences":[{"text":"Yes.","start":2366.4302,"end":2366.6802,"sentiment":"neutral","sentiment_score":0.014108017086982729},{"text":"So you remember kind of going through this last time, roughly?","start":2366.6802,"end":2370.105,"sentiment":"neutral","sentiment_score":-0.021771493113853714},{"text":"Yep.","start":2371.2048,"end":2371.7048,"sentiment":"neutral","sentiment_score":-0.12653763592243197},{"text":"No.","start":2375.125,"end":2375.625,"sentiment":"neutral","sentiment_score":-0.13338527083396912},{"text":"That's okay.","start":2375.9248,"end":2376.805,"sentiment":"neutral","sentiment_score":0.02235535834915936}],"sentiment":"neutral","sentiment_score":-0.027536912326468155,"num_words":16,"start":2366.4302,"end":2376.805},{"sentences":[{"text":"Basically, what you see here in front of you, what it is, it shows us a good kind of a visual representation of what we are talking about when we're talking about the market.","start":2376.805,"end":2386.4202,"sentiment":"neutral","sentiment_score":0.11929565481841564},{"text":"So you can kind of see it talks through the different time frame.","start":2386.96,"end":2389.76,"sentiment":"neutral","sentiment_score":0.05348256259010388},{"text":"So it shows from 1995 through to 2025.","start":2389.76,"end":2394.26,"sentiment":"neutral","sentiment_score":0.06051241233944893},{"text":"And it kind of shows you all the different events that's happened in the world and kind of how that then impacts your market and your investments.","start":2394.655,"end":2402.2751,"sentiment":"neutral","sentiment_score":0.048232161060527516},{"text":"So you can basically see that over the long term, market always goes up, but short term, that will be some of those ups and downs and market fluctuations.","start":2403.135,"end":2412.84,"sentiment":"neutral","sentiment_score":-0.02515360481780151}],"sentiment":"neutral","sentiment_score":0.05232647464082048,"num_words":111,"start":2376.805,"end":2412.84},{"sentences":[{"text":"Now with your investments at the moment as well, we did go through a pretty extensive risk profile questionnaire last year, and we do have you in your balanced portfolio.","start":2413.86,"end":2422.02,"sentiment":"neutral","sentiment_score":0.04225792369494836},{"text":"So so limit fluctuation, especially as you are getting closer to retirement, so you don't want to have those big big dips in the market.","start":2422.02,"end":2444.07,"sentiment":"neutral","sentiment_score":-0.17794392466545106},{"text":"Correct.","start":2447.6501,"end":2448.1501,"sentiment":"neutral","sentiment_score":-0.10576942563056946},{"text":"So we have at the moment about 60% in your growth investments, which is, like, your top four here on the right combined.","start":2448.61,"end":2459.495,"sentiment":"neutral","sentiment_score":0.22196009625559268},{"text":"So that is, like, your US shares, Australian shares, international shares, property.","start":2459.715,"end":2465.475,"sentiment":"neutral","sentiment_score":0.18314269557595253}],"sentiment":"neutral","sentiment_score":0.04413367834474359,"num_words":91,"start":2413.86,"end":2465.475},{"sentences":[{"text":"So it's a combination of all of these.","start":2465.475,"end":2467.815,"sentiment":"neutral","sentiment_score":0.23014508560299873},{"text":"And you can see that they grow the most but also fluctuate.","start":2468.03,"end":2471.01,"sentiment":"neutral","sentiment_score":0.25304774691661197},{"text":"And that's why we have 40% in the bottom, which you can see are a lot more stable to kinda balance everything out for you.","start":2471.55,"end":2480.3499,"sentiment":"positive","sentiment_score":0.3713645201921463},{"text":"So it is that kind of still quite defensive pool.","start":2480.3499,"end":2485.7852,"sentiment":"neutral","sentiment_score":0.25158178359270095},{"text":"You're comfortable kind of maintaining that still kind of risk profile.","start":2485.925,"end":2489.7852,"sentiment":"neutral","sentiment_score":0.12767497179183093}],"sentiment":"neutral","sentiment_score":0.2739710481555173,"num_words":66,"start":2465.475,"end":2489.7852},{"sentences":[{"text":"Yep.","start":2489.845,"end":2490.345,"sentiment":"neutral","sentiment_score":0.049526624381542206},{"text":"Yes.","start":2496.485,"end":2496.985,"sentiment":"neutral","sentiment_score":-0.07944579422473907},{"text":"Not the downside with them.","start":2499.5698,"end":2501.03,"sentiment":"neutral","sentiment_score":-0.23109508454799652},{"text":"Yes.","start":2502.0498,"end":2502.5498,"sentiment":"neutral","sentiment_score":0.17065562307834625},{"text":"Yes.","start":2503.3298,"end":2503.73,"sentiment":"neutral","sentiment_score":0.08289357274770737}],"sentiment":"neutral","sentiment_score":-0.10353837741745843,"num_words":9,"start":2489.845,"end":2503.73},{"sentences":[{"text":"And I think through let me go back again.","start":2503.73,"end":2508.8499,"sentiment":"neutral","sentiment_score":0.02446976521362861},{"text":"So you have 3 120 4 plus 20 Last year, when we started, you had, let me see, 271 eight five three.","start":2508.8499,"end":2529.76,"sentiment":"neutral","sentiment_score":0.01734774106774818},{"text":"So, yeah, it's gonna apply about '27, and then you also have, obviously, brighter super of '23.","start":2530.06,"end":2536.38,"sentiment":"neutral","sentiment_score":0.13367122017285404},{"text":"So, obviously, that will then about 13.","start":2536.38,"end":2539.68,"sentiment":"neutral","sentiment_score":0.07965421889509473},{"text":"Okay.","start":2542.78,"end":2543.175,"sentiment":"neutral","sentiment_score":0.1537502110004425}],"sentiment":"neutral","sentiment_score":0.06402890493960253,"num_words":56,"start":2503.73,"end":2543.175},{"sentences":[{"text":"Perfect.","start":2543.655,"end":2544.135,"sentiment":"neutral","sentiment_score":0.20283222198486328},{"text":"Do you have and is that is that military super?","start":2544.135,"end":2555.7551,"sentiment":"neutral","sentiment_score":-0.031474913284182546},{"text":"No.","start":2559.03,"end":2559.53,"sentiment":"neutral","sentiment_score":-0.1552903950214386},{"text":"No.","start":2559.99,"end":2560.39,"sentiment":"neutral","sentiment_score":-0.1649813950061798},{"text":"A lot of them are are kind of like a different structure where it is locked in.","start":2560.39,"end":2565.0498,"sentiment":"neutral","sentiment_score":-0.15323856867411556}],"sentiment":"neutral","sentiment_score":-0.10124147894481818,"num_words":30,"start":2543.655,"end":2565.0498},{"sentences":[{"text":"What we can do, though, if you want, is we can just so that we can obviously check that everything is in order for it, we can still get oversight.","start":2566.95,"end":2575.905,"sentiment":"neutral","sentiment_score":0.07887623868882657},{"text":"We can't like you said, usually, you can't change it.","start":2575.905,"end":2579.125,"sentiment":"neutral","sentiment_score":-0.1511341966688633},{"text":"So what I yeah.","start":2579.5051,"end":2582.325,"sentiment":"neutral","sentiment_score":-0.10832485277205706},{"text":"So what I can do is with the documents that we'll post out the beneficiary forms, I can include it's called a TPA.","start":2582.6902,"end":2589.9102,"sentiment":"neutral","sentiment_score":0.10937260496227638},{"text":"So what I allows us to do research on the account.","start":2590.9302,"end":2595.375,"sentiment":"neutral","sentiment_score":0.25543376261537726}],"sentiment":"neutral","sentiment_score":0.07367932161268516,"num_words":78,"start":2566.95,"end":2595.375},{"sentences":[{"text":"It just so we can kind of have a look at it.","start":2595.375,"end":2597.615,"sentiment":"neutral","sentiment_score":0.2417826068898042},{"text":"Like you said, usually can't touch anything, but then we can kind of keep an eye on it.","start":2597.615,"end":2601.935,"sentiment":"neutral","sentiment_score":0.18534340461095175},{"text":"So when we do end reviews, we can include how much you have in there and how things are going, which is really good.","start":2601.935,"end":2608.0898,"sentiment":"positive","sentiment_score":0.37383029485742253},{"text":"Do you happen to know the member number that you have with military super by any chance or not really?","start":2608.0898,"end":2614.5898,"sentiment":"neutral","sentiment_score":0.06762997121550143},{"text":"Okay.","start":2618.33,"end":2618.83,"sentiment":"neutral","sentiment_score":-0.009644931182265282}],"sentiment":"neutral","sentiment_score":0.22069938847174247,"num_words":75,"start":2595.375,"end":2618.83},{"sentences":[{"text":"That's that's okay.","start":2624.5352,"end":2625.675,"sentiment":"neutral","sentiment_score":-0.004343303541342418},{"text":"That's okay.","start":2626.2952,"end":2627.115,"sentiment":"neutral","sentiment_score":0.11344107612967491},{"text":"We can include that TPA for you.","start":2627.895,"end":2630.2952,"sentiment":"neutral","sentiment_score":0.1991259902715683},{"text":"And then even when you do get it in the post, you can just write your member number on it.","start":2630.2952,"end":2637.3198,"sentiment":"neutral","sentiment_score":0.12149744629859924},{"text":"And then that way, we can get yeah.","start":2638.0999,"end":2640.42,"sentiment":"neutral","sentiment_score":0.0717540008481592}],"sentiment":"neutral","sentiment_score":0.11529287765733898,"num_words":40,"start":2624.5352,"end":2640.42},{"sentences":[{"text":"And you got a bit more times.","start":2640.42,"end":2642.0398,"sentiment":"neutral","sentiment_score":-0.007727404923311302},{"text":"So that's beautiful.","start":2642.0999,"end":2643.4,"sentiment":"neutral","sentiment_score":-0.08696273093422253},{"text":"Yeah.","start":2650.615,"end":2651.115,"sentiment":"neutral","sentiment_score":-0.04034782946109772},{"text":"Maybe.","start":2653.575,"end":2654.075,"sentiment":"neutral","sentiment_score":-0.04577022045850754},{"text":"Message.","start":2660.9348,"end":2661.4348,"sentiment":"neutral","sentiment_score":-0.0144728384912014}],"sentiment":"neutral","sentiment_score":-0.03196699351358872,"num_words":13,"start":2640.42,"end":2661.4348},{"sentences":[{"text":"Yeah.","start":2662.49,"end":2662.99,"sentiment":"neutral","sentiment_score":0.03208587318658829},{"text":"Yeah.","start":2663.3699,"end":2663.8699,"sentiment":"neutral","sentiment_score":0.03402279317378998},{"text":"Okay.","start":2664.01,"end":2664.3298,"sentiment":"neutral","sentiment_score":0.1411864310503006},{"text":"Perfect.","start":2664.3298,"end":2664.8298,"sentiment":"positive","sentiment_score":0.3708052337169647},{"text":"Yeah.","start":2664.89,"end":2665.29,"sentiment":"neutral","sentiment_score":0.2795923948287964}],"sentiment":"neutral","sentiment_score":0.171538545191288,"num_words":5,"start":2662.49,"end":2665.29},{"sentences":[{"text":"What we'll do, we'll just make sure we can have a bit of oversight on it just just to have the information, which is great.","start":2665.29,"end":2671.29,"sentiment":"positive","sentiment_score":0.44982187628746034},{"text":"So thank you for that.","start":2671.29,"end":2672.67,"sentiment":"positive","sentiment_score":0.6445026278495789},{"text":"Now if you wanna go next after the Vanguard index chart, what can you see then?","start":2674.25,"end":2679.9949,"sentiment":"neutral","sentiment_score":0.14613209571689367},{"text":"Yes.","start":2683.095,"end":2683.575,"sentiment":"neutral","sentiment_score":0.14859363436698914},{"text":"Perfect.","start":2683.575,"end":2684.055,"sentiment":"positive","sentiment_score":0.3530045449733734}],"sentiment":"positive","sentiment_score":0.3605785782759388,"num_words":48,"start":2665.29,"end":2684.055},{"sentences":[{"text":"So you would have seen this one a couple of times.","start":2684.055,"end":2686.135,"sentiment":"neutral","sentiment_score":0.13334325294603},{"text":"It is one of those comply compliance documents, one of those long ones, but none of the important information has changed for you.","start":2686.135,"end":2694.72,"sentiment":"neutral","sentiment_score":0.06128095705871996},{"text":"If you do have a read through it, you will see we've had a bit of an extension to the team, which is nice.","start":2695.18,"end":2700.48,"sentiment":"positive","sentiment_score":0.38936931919306517},{"text":"You can see myself on page 10 again if you do wanna put a face up for you.","start":2701.26,"end":2706.005,"sentiment":"neutral","sentiment_score":0.2064039409160614},{"text":"But, otherwise, I will let you so you should see page 10 in the services guide.","start":2706.545,"end":2716.29,"sentiment":"neutral","sentiment_score":0.007926086051156744}],"sentiment":"neutral","sentiment_score":0.17459988879019636,"num_words":92,"start":2684.055,"end":2716.29},{"sentences":[{"text":"Yeah.","start":2722.45,"end":2722.93,"sentiment":"neutral","sentiment_score":-0.01504657045006752},{"text":"So there should be 20 three.","start":2722.93,"end":2724.6301,"sentiment":"neutral","sentiment_score":-0.003932168862471978},{"text":"No.","start":2725.49,"end":2725.6501,"sentiment":"neutral","sentiment_score":-0.03322260454297066},{"text":"That's okay.","start":2725.6501,"end":2726.47,"sentiment":"neutral","sentiment_score":0.02028327528387308},{"text":"Yep.","start":2729.57,"end":2730.07,"sentiment":"neutral","sentiment_score":0.2983103394508362}],"sentiment":"neutral","sentiment_score":0.02427406380461021,"num_words":11,"start":2722.45,"end":2730.07},{"sentences":[{"text":"Perfect.","start":2730.135,"end":2730.375,"sentiment":"positive","sentiment_score":0.4940209686756134},{"text":"So afterwards, if you do wanna go back and have a read over it, everything will be saved so that you can go and have a read over it if you would like.","start":2730.375,"end":2737.035,"sentiment":"neutral","sentiment_score":0.24335182029189487},{"text":"Otherwise, if you have any issues, just let me know.","start":2738.695,"end":2740.615,"sentiment":"neutral","sentiment_score":0.07353384792804718},{"text":"We can always get them all emailed to you as well.","start":2740.615,"end":2743.355,"sentiment":"neutral","sentiment_score":0.16858049549839713},{"text":"But on that ongoing service agreement page that you are on, again, same as last time, it will ask you for a signature if you are happy to do so.","start":2743.65,"end":2753.99,"sentiment":"neutral","sentiment_score":0.13313458437720935}],"sentiment":"neutral","sentiment_score":0.1777457941104384,"num_words":85,"start":2730.135,"end":2753.99},{"sentences":[{"text":"Now what it is, it is just to say that you are happy to stay on as a client.","start":2754.21,"end":2758.5498,"sentiment":"positive","sentiment_score":0.3581886832651339},{"text":"But beautiful.","start":2760.9749,"end":2761.795,"sentiment":"positive","sentiment_score":0.49214479327201843},{"text":"And there's no changes to the fee structure for you.","start":2761.9348,"end":2764.255,"sentiment":"neutral","sentiment_score":0.13298805356025695},{"text":"It stays exactly the same, that 1.65 from super.","start":2764.255,"end":2768.255,"sentiment":"neutral","sentiment_score":0.2706757038831711},{"text":"So no changes, and it's not a lock in contract as well.","start":2768.255,"end":2771.295,"sentiment":"neutral","sentiment_score":0.07709044000754754}],"sentiment":"neutral","sentiment_score":0.24001772536967808,"num_words":52,"start":2754.21,"end":2771.295},{"sentences":[{"text":"So if you do you know when you do turn 60, if you decide to just be like, oh, I wanna take everything out and you don't need our help anymore, not a locking contract.","start":2771.295,"end":2778.8801,"sentiment":"neutral","sentiment_score":-0.056912186316081456},{"text":"Good.","start":2782.54,"end":2783.04,"sentiment":"neutral","sentiment_score":0.0035958923399448395},{"text":"Just a little bit.","start":2784.3801,"end":2785.485,"sentiment":"neutral","sentiment_score":-0.14063680544495583},{"text":"Yes.","start":2785.885,"end":2786.385,"sentiment":"neutral","sentiment_score":-0.011918354779481888},{"text":"Yeah.","start":2793.0051,"end":2793.245,"sentiment":"neutral","sentiment_score":-0.033462367951869965}],"sentiment":"neutral","sentiment_score":-0.061815680315097175,"num_words":42,"start":2771.295,"end":2793.245},{"sentences":[{"text":"Yeah.","start":2793.245,"end":2793.745,"sentiment":"neutral","sentiment_score":-0.025546535849571228},{"text":"Yeah.","start":2794.125,"end":2794.625,"sentiment":"neutral","sentiment_score":0.05885869264602661},{"text":"Yeah.","start":2795.3252,"end":2795.8252,"sentiment":"neutral","sentiment_score":0.14248040318489075},{"text":"But then also the good thing and the good thing is as well, because you only take a little bit, the rest will still be invested and growing for you, which is great.","start":2796.2852,"end":2807.29,"sentiment":"positive","sentiment_score":0.5330294411290776},{"text":"Yeah.","start":2807.99,"end":2808.49,"sentiment":"neutral","sentiment_score":0.19906805455684665}],"sentiment":"positive","sentiment_score":0.4855360046431825,"num_words":37,"start":2793.245,"end":2808.49},{"sentences":[{"text":"Perfect.","start":2809.3499,"end":2809.8499,"sentiment":"positive","sentiment_score":0.499323844909668},{"text":"Yeah.","start":2812.71,"end":2813.21,"sentiment":"neutral","sentiment_score":0.15461823344230652},{"text":"Yeah.","start":2814.125,"end":2814.525,"sentiment":"neutral","sentiment_score":0.11877140402793884},{"text":"Exactly.","start":2814.525,"end":2815.025,"sentiment":"neutral","sentiment_score":0.1291477084159851},{"text":"Mhmm.","start":2819.565,"end":2820.065,"sentiment":"neutral","sentiment_score":0.11049698293209076}],"sentiment":"neutral","sentiment_score":0.20247163474559784,"num_words":5,"start":2809.3499,"end":2820.065},{"sentences":[{"text":"Yep.","start":2821.085,"end":2821.585,"sentiment":"neutral","sentiment_score":0.18077628314495087},{"text":"Yep.","start":2823.885,"end":2824.385,"sentiment":"neutral","sentiment_score":0.1720620095729828},{"text":"Yes.","start":2828.285,"end":2828.67,"sentiment":"neutral","sentiment_score":0.1122175008058548},{"text":"As long as long as you retired, you can take as much as much as you want.","start":2828.67,"end":2833.3298,"sentiment":"neutral","sentiment_score":0.09847667813301086},{"text":"So yeah.","start":2835.15,"end":2835.97,"sentiment":"neutral","sentiment_score":0.004503567703068256}],"sentiment":"neutral","sentiment_score":0.09764392987232316,"num_words":22,"start":2821.085,"end":2835.97},{"sentences":[{"text":"You can.","start":2837.63,"end":2838.1099,"sentiment":"neutral","sentiment_score":-0.16966043412685394},{"text":"So you could call and say, hey.","start":2838.1099,"end":2839.3098,"sentiment":"neutral","sentiment_score":0.020523125571863993},{"text":"I want this much or this little.","start":2839.3098,"end":2841.0698,"sentiment":"neutral","sentiment_score":0.0721042523426669},{"text":"You can.","start":2841.0698,"end":2841.71,"sentiment":"neutral","sentiment_score":0.12440937012434006},{"text":"Definitely.","start":2841.71,"end":2842.21,"sentiment":"neutral","sentiment_score":0.14168787002563477}],"sentiment":"neutral","sentiment_score":0.03681986249591175,"num_words":19,"start":2837.63,"end":2842.21},{"sentences":[{"text":"Yeah.","start":2847.165,"end":2847.665,"sentiment":"neutral","sentiment_score":0.1741822361946106},{"text":"You can do what you want.","start":2847.725,"end":2849.085,"sentiment":"neutral","sentiment_score":0.23744951436916986},{"text":"It's your money at the end of the day, so you can do what you want.","start":2849.085,"end":2852.305,"sentiment":"neutral","sentiment_score":0.2377350116148591},{"text":"Yes, please.","start":2855.725,"end":2856.57,"sentiment":"neutral","sentiment_score":0.09387470781803131},{"text":"Yep.","start":2856.81,"end":2857.31,"sentiment":"neutral","sentiment_score":0.06911391764879227}],"sentiment":"neutral","sentiment_score":0.2176731862127781,"num_words":26,"start":2847.165,"end":2857.31},{"sentences":[{"text":"That would be great.","start":2857.45,"end":2858.4302,"sentiment":"neutral","sentiment_score":0.10627099685370922},{"text":"Yes.","start":2859.21,"end":2859.71,"sentiment":"neutral","sentiment_score":0.020581822842359543},{"text":"Yeah.","start":2866.81,"end":2867.31,"sentiment":"neutral","sentiment_score":-0.0844922661781311},{"text":"Yeah.","start":2870.4102,"end":2870.715,"sentiment":"neutral","sentiment_score":0.08803915232419968},{"text":"And it should automatically fill the date usually for you as well once you add the signature.","start":2881.0352,"end":2885.67,"sentiment":"neutral","sentiment_score":0.16251391479197672}],"sentiment":"neutral","sentiment_score":0.13383121866111955,"num_words":24,"start":2857.45,"end":2885.67},{"sentences":[{"text":"Yes.","start":2888.79,"end":2889.1099,"sentiment":"neutral","sentiment_score":0.09793242812156676},{"text":"Because the next document where it will ask you to sign, so let me know when that pops up for you, and I'll Yep.","start":2889.1099,"end":2896.73,"sentiment":"neutral","sentiment_score":0.09294818931569655},{"text":"Yes.","start":2900.15,"end":2900.535,"sentiment":"neutral","sentiment_score":0.07384540140628815},{"text":"So Correct.","start":2901.015,"end":2905.895,"sentiment":"neutral","sentiment_score":0.1353207640349865},{"text":"So all this is, it is a compliance form just to basically say we are keeping your tax phone number secure and safe on 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you.","start":2926.2,"end":2933.2551,"sentiment":"neutral","sentiment_score":0.19455086095974997}],"sentiment":"neutral","sentiment_score":0.2049108303255505,"num_words":45,"start":2917.96,"end":2933.2551},{"sentences":[{"text":"Would you like us to prefill it, or do you wanna just leave a blank if you change your mind?","start":2933.5552,"end":2938.7751,"sentiment":"neutral","sentiment_score":0.013403441105037928},{"text":"It will be Terry, unless you have a a very young child as well.","start":2945.51,"end":2949.69,"sentiment":"neutral","sentiment_score":-0.029797284930412258},{"text":"No.","start":2951.51,"end":2952.01,"sentiment":"neutral","sentiment_score":-0.24744823575019836},{"text":"No.","start":2954.71,"end":2955.165,"sentiment":"negative","sentiment_score":-0.37750244140625},{"text":"Not 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you.","start":2972.29,"end":2974.31,"sentiment":"neutral","sentiment_score":0.03746988358242171},{"text":"Yes.","start":2974.61,"end":2974.93,"sentiment":"neutral","sentiment_score":0.005991737358272076},{"text":"Of course.","start":2974.93,"end":2975.59,"sentiment":"neutral","sentiment_score":-0.030157272703945637},{"text":"It depends.","start":2983.41,"end":2984.115,"sentiment":"neutral","sentiment_score":-0.10852837190032005},{"text":"We would have to change it.","start":2987.155,"end":2988.595,"sentiment":"neutral","sentiment_score":-0.18364185839891434}],"sentiment":"neutral","sentiment_score":-0.061718973175932966,"num_words":18,"start":2972.29,"end":2988.595},{"sentences":[{"text":"Yes.","start":2988.595,"end":2989.095,"sentiment":"neutral","sentiment_score":-0.012897146865725516},{"text":"So we would yeah.","start":2989.715,"end":2991.635,"sentiment":"neutral","sentiment_score":-0.060204206965863705},{"text":"So, hopefully, that doesn't happen, and he's around for a very long time.","start":2991.635,"end":2996.835,"sentiment":"neutral","sentiment_score":-0.08826109451743272},{"text":"But if it changes, then then, yes, we do we do wanna keep it updated.","start":2996.835,"end":3007.1401,"sentiment":"neutral","sentiment_score":-0.015274441987276077},{"text":"Well Because But there's also ways we could we could have a look at things that there's, like, different depending on how old you are at the time and requirements, there's different, like, recontribution strategies that we can help you with if that is applicable, where you can if you retired, you can take everything out tax free.","start":3013.065,"end":3035.78,"sentiment":"neutral","sentiment_score":0.13533939588172683}],"sentiment":"neutral","sentiment_score":0.06834571569093637,"num_words":91,"start":2988.595,"end":3035.78},{"sentences":[{"text":"And then, you know, then it's tax free.","start":3037.28,"end":3040.4802,"sentiment":"neutral","sentiment_score":0.27733500488102436},{"text":"And then if you wanted to invest it or put some in, we can put it in after tax money.","start":3040.4802,"end":3046.405,"sentiment":"neutral","sentiment_score":0.23600402548909188},{"text":"So then if they do go to your kids and they are older, there there is a you know, that they can get some tax free.","start":3046.405,"end":3053.205,"sentiment":"neutral","sentiment_score":0.26192975158874804},{"text":"So we can definitely have a look at that if that's ever the case for you.","start":3053.205,"end":3057.53,"sentiment":"positive","sentiment_score":0.39211438596248627},{"text":"Yeah.","start":3059.27,"end":3059.77,"sentiment":"neutral","sentiment_score":-0.05048476532101631}],"sentiment":"neutral","sentiment_score":0.28129971127065134,"num_words":71,"start":3037.28,"end":3059.77},{"sentences":[{"text":"Yeah.","start":3062.47,"end":3062.97,"sentiment":"neutral","sentiment_score":-0.06334574520587921},{"text":"Yeah.","start":3067.11,"end":3067.51,"sentiment":"neutral","sentiment_score":-0.14083725214004517},{"text":"You can take everything 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yet.","start":3111.165,"end":3112.865,"sentiment":"neutral","sentiment_score":-0.15928695599238077},{"text":"Yeah.","start":3113.325,"end":3113.7249,"sentiment":"neutral","sentiment_score":0.01865360885858536},{"text":"And what can you see in front of you now?","start":3113.7249,"end":3117.15,"sentiment":"neutral","sentiment_score":0.0324102483689785},{"text":"Oh, that's okay.","start":3131.63,"end":3132.405,"sentiment":"neutral","sentiment_score":0.02408291461567084}],"sentiment":"neutral","sentiment_score":-0.007312393638976785,"num_words":43,"start":3102.445,"end":3132.405},{"sentences":[{"text":"Nope.","start":3136.805,"end":3137.125,"sentiment":"neutral","sentiment_score":-0.07588589936494827},{"text":"You shouldn't have to sign that one.","start":3137.125,"end":3138.885,"sentiment":"neutral","sentiment_score":-0.056898814759084156},{"text":"Yeah.","start":3138.885,"end":3139.385,"sentiment":"neutral","sentiment_score":-0.007019344717264175},{"text":"Mhmm.","start":3157.78,"end":3157.995,"sentiment":"neutral","sentiment_score":-0.012575924396514893},{"text":"You should either be able to scroll down usually.","start":3161.915,"end":3165.375,"sentiment":"neutral","sentiment_score":-0.026919594241513148}],"sentiment":"neutral","sentiment_score":-0.03873943262978604,"num_words":19,"start":3136.805,"end":3165.375},{"sentences":[{"text":"Yes.","start":3167.2751,"end":3167.7751,"sentiment":"neutral","sentiment_score":0.01026519015431404},{"text":"Yes.","start":3171.995,"end":3172.495,"sentiment":"neutral","sentiment_score":-0.000812943559139967},{"text":"Page 10, and you should see myself.","start":3172.74,"end":3175.64,"sentiment":"neutral","sentiment_score":-0.002810813220483916},{"text":"Yeah.","start":3177.38,"end":3177.88,"sentiment":"neutral","sentiment_score":0.00007230043411254883},{"text":"Yes.","start":3184.82,"end":3185.32,"sentiment":"neutral","sentiment_score":0.008046729490160942}],"sentiment":"neutral","sentiment_score":-0.00019131054763089542,"num_words":11,"start":3167.2751,"end":3185.32},{"sentences":[{"text":"Yeah.","start":3185.86,"end":3186.135,"sentiment":"neutral","sentiment_score":0.006557747721672058},{"text":"Okay.","start":3195.095,"end":3195.595,"sentiment":"neutral","sentiment_score":-0.02960072830319405},{"text":"If if it shows you, yes, potentially.","start":3197.2551,"end":3200.0398,"sentiment":"neutral","sentiment_score":0.024952804137553488},{"text":"Sometimes you never know with technology.","start":3200.3398,"end":3202.8398,"sentiment":"neutral","sentiment_score":-0.007468327259023984},{"text":"It it should be the same, but if it still allows you to do it, if you wouldn't mind adding it again and see Yes.","start":3202.98,"end":3239.0398,"sentiment":"neutral","sentiment_score":0.026336445063352584}],"sentiment":"neutral","sentiment_score":0.019130695285275577,"num_words":40,"start":3185.86,"end":3239.0398},{"sentences":[{"text":"Okay.","start":3239.9,"end":3240.4,"sentiment":"neutral","sentiment_score":0.02153053879737854},{"text":"Well, it oh, okay.","start":3240.7,"end":3242.455,"sentiment":"neutral","sentiment_score":0.04472316522151232},{"text":"And if you press validate and send, then it should say completed now on your end?","start":3242.455,"end":3248.875,"sentiment":"neutral","sentiment_score":0.022828795947134495},{"text":"Okay.","start":3250.215,"end":3250.715,"sentiment":"neutral","sentiment_score":-0.015532276593148708},{"text":"That's okay.","start":3251.175,"end":3252.075,"sentiment":"neutral","sentiment_score":-0.09595267102122308}],"sentiment":"neutral","sentiment_score":0.01492692984174937,"num_words":24,"start":3239.9,"end":3252.075},{"sentences":[{"text":"I'll keep a look.","start":3253.575,"end":3254.375,"sentiment":"neutral","sentiment_score":-0.024830096401274204},{"text":"Sometimes it could take a little bit for it to come through to me.","start":3254.375,"end":3259.1367,"sentiment":"neutral","sentiment_score":-0.05707387785826411},{"text":"So while it's loading yes.","start":3259.1367,"end":3261.75,"sentiment":"neutral","sentiment_score":0.011485634930431842},{"text":"So beautiful.","start":3261.75,"end":3265.21,"sentiment":"neutral","sentiment_score":0.2631737282499671},{"text":"Perfect.","start":3265.83,"end":3266.23,"sentiment":"positive","sentiment_score":0.649955153465271}],"sentiment":"neutral","sentiment_score":0.012899081115252696,"num_words":26,"start":3253.575,"end":3266.23},{"sentences":[{"text":"Thank you so much.","start":3266.23,"end":3267.29,"sentiment":"positive","sentiment_score":0.5145778581500053},{"text":"So, basically, Patricia, just as a recap, I will send you that record of advice in the next couple of days.","start":3268.23,"end":3274.1848,"sentiment":"neutral","sentiment_score":0.0519013325905516},{"text":"Just to let you know, we're doing that little partial rollover from Brighter Super to Hub twenty four, and I will get my colleague Whitlam to post those out for you.","start":3274.1848,"end":3282.105,"sentiment":"neutral","sentiment_score":0.10212496716168619},{"text":"So that's the beneficiary forms and then also that TPA so that we can do some research on that military super for you.","start":3282.105,"end":3290.51,"sentiment":"neutral","sentiment_score":0.09896747443986975},{"text":"While I do have you on the the phone, I do also want to let you know on a little personal note that I will be going on maternity leave shortly.","start":3290.51,"end":3303.075,"sentiment":"neutral","sentiment_score":0.08559520446485089}],"sentiment":"neutral","sentiment_score":0.10221651499582962,"num_words":110,"start":3266.23,"end":3303.075},{"sentences":[{"text":"Thank you.","start":3303.4548,"end":3304.1948,"sentiment":"positive","sentiment_score":0.6892462968826294},{"text":"So having a little girl, which is very exciting.","start":3304.815,"end":3308.355,"sentiment":"positive","sentiment_score":0.6958978705936008},{"text":"Sorry.","start":3310.4148,"end":3310.9148,"sentiment":"neutral","sentiment_score":0.06279174983501434},{"text":"Probably full 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yeah.","start":3421.065,"end":3425.21,"sentiment":"neutral","sentiment_score":0.017918203646938007},{"text":"Yes.","start":3427.51,"end":3428.01,"sentiment":"neutral","sentiment_score":0.0506092794239521},{"text":"Yes.","start":3432.31,"end":3432.81,"sentiment":"neutral","sentiment_score":-0.018510092049837112},{"text":"Exactly.","start":3435.51,"end":3436.01,"sentiment":"neutral","sentiment_score":0.0890870913863182}],"sentiment":"neutral","sentiment_score":0.20368835831490847,"num_words":13,"start":3418.505,"end":3436.01},{"sentences":[{"text":"Alright.","start":3436.63,"end":3437.13,"sentiment":"neutral","sentiment_score":0.11090612411499023},{"text":"Sorry.","start":3437.19,"end":3437.655,"sentiment":"neutral","sentiment_score":0.04990646615624428},{"text":"Oh, really?","start":3442.935,"end":3443.595,"sentiment":"neutral","sentiment_score":0.016027922742068768},{"text":"Oh.","start":3461.04,"end":3461.54,"sentiment":"neutral","sentiment_score":-0.006748344749212265},{"text":"Oh goodness.","start":3470.265,"end":3470.925,"sentiment":"neutral","sentiment_score":-0.0014333995059132576}],"sentiment":"neutral","sentiment_score":0.02617904171347618,"num_words":7,"start":3436.63,"end":3470.925},{"sentences":[{"text":"Yeah.","start":3482.3901,"end":3482.8901,"sentiment":"positive","sentiment_score":0.3514012098312378},{"text":"Sounds lovely.","start":3482.95,"end":3483.77,"sentiment":"positive","sentiment_score":0.6557307541370392},{"text":"Oh, goodness.","start":3502.475,"end":3503.07,"sentiment":"neutral","sentiment_score":0.05975506640970707},{"text":"Wow.","start":3513.31,"end":3513.81,"sentiment":"neutral","sentiment_score":-0.2232953906059265},{"text":"That's crazy.","start":3515.07,"end":3515.865,"sentiment":"negative","sentiment_score":-0.40447407960891724}],"sentiment":"neutral","sentiment_score":0.09376616263762116,"num_words":8,"start":3482.3901,"end":3515.865},{"sentences":[{"text":"Just instinct.","start":3522.105,"end":3523.2449,"sentiment":"neutral","sentiment_score":-0.28122788667678833},{"text":"Yeah.","start":3524.425,"end":3524.925,"sentiment":"neutral","sentiment_score":-0.11408153176307678},{"text":"Yeah.","start":3526.7449,"end":3526.905,"sentiment":"neutral","sentiment_score":-0.13004320859909058},{"text":"Yeah.","start":3526.905,"end":3527.405,"sentiment":"neutral","sentiment_score":-0.12913355231285095},{"text":"I'm glad you did.","start":3531.5398,"end":3532.92,"sentiment":"neutral","sentiment_score":0.08676580712199211}],"sentiment":"neutral","sentiment_score":-0.06540564861562517,"num_words":9,"start":3522.105,"end":3532.92},{"sentences":[{"text":"Yeah.","start":3533.5398,"end":3534.0398,"sentiment":"neutral","sentiment_score":0.10301585495471954},{"text":"Yes.","start":3536.02,"end":3536.52,"sentiment":"neutral","sentiment_score":0.17464284598827362},{"text":"Yeah.","start":3538.5798,"end":3539.0798,"sentiment":"positive","sentiment_score":0.3386703133583069},{"text":"Yeah.","start":3540.26,"end":3540.74,"sentiment":"neutral","sentiment_score":0.2089788317680359},{"text":"I think so too.","start":3540.74,"end":3541.96,"sentiment":"neutral","sentiment_score":0.13102150335907936}],"sentiment":"neutral","sentiment_score":0.16867423243820667,"num_words":8,"start":3533.5398,"end":3541.96},{"sentences":[{"text":"Exactly.","start":3549.4648,"end":3549.9648,"sentiment":"neutral","sentiment_score":0.07686378806829453},{"text":"Yes.","start":3551.865,"end":3552.1848,"sentiment":"neutral","sentiment_score":0.06521343439817429},{"text":"Yes.","start":3552.1848,"end":3552.6848,"sentiment":"neutral","sentiment_score":0.03517133370041847},{"text":"Yeah.","start":3558.42,"end":3558.92,"sentiment":"neutral","sentiment_score":0.06679505109786987},{"text":"Yeah.","start":3561.22,"end":3561.72,"sentiment":"neutral","sentiment_score":0.06346341967582703}],"sentiment":"neutral","sentiment_score":0.06150140538811684,"num_words":5,"start":3549.4648,"end":3561.72},{"sentences":[{"text":"Yeah.","start":3566.9,"end":3567.4,"sentiment":"neutral","sentiment_score":-0.13308200240135193},{"text":"Yeah.","start":3569.22,"end":3569.38,"sentiment":"neutral","sentiment_score":0.00003773905336856842},{"text":"Yeah.","start":3569.38,"end":3569.88,"sentiment":"neutral","sentiment_score":0.008082136511802673},{"text":"Yeah.","start":3571.4348,"end":3571.835,"sentiment":"neutral","sentiment_score":0.06343235820531845},{"text":"A 100%.","start":3571.835,"end":3572.895,"sentiment":"neutral","sentiment_score":0.16939625889062881}],"sentiment":"neutral","sentiment_score":0.04621045819173256,"num_words":6,"start":3566.9,"end":3572.895},{"sentences":[{"text":"Yes.","start":3574.2349,"end":3574.7349,"sentiment":"neutral","sentiment_score":0.19785550236701965},{"text":"Nah.","start":3578.2349,"end":3578.7349,"sentiment":"neutral","sentiment_score":0.007532771676778793},{"text":"Thanks for your opinion, but I'll do what I want.","start":3579.755,"end":3582.095,"sentiment":"neutral","sentiment_score":0.2451033152639866},{"text":"Yeah.","start":3587.8801,"end":3588.12,"sentiment":"neutral","sentiment_score":0.16334277391433716},{"text":"Yeah.","start":3588.12,"end":3588.62,"sentiment":"neutral","sentiment_score":0.18343929946422577}],"sentiment":"neutral","sentiment_score":0.21451453571873053,"num_words":14,"start":3574.2349,"end":3588.62},{"sentences":[{"text":"Exactly.","start":3589.08,"end":3589.58,"sentiment":"neutral","sentiment_score":0.23276858031749725},{"text":"Yeah.","start":3602.145,"end":3602.645,"sentiment":"neutral","sentiment_score":0.05178228393197059},{"text":"Yeah.","start":3602.865,"end":3603.365,"sentiment":"neutral","sentiment_score":0.04754558205604553},{"text":"Yeah.","start":3609.825,"end":3610.29,"sentiment":"neutral","sentiment_score":0.0008626151829957962},{"text":"Exactly.","start":3611.17,"end":3611.67,"sentiment":"neutral","sentiment_score":0.005520365200936794}],"sentiment":"neutral","sentiment_score":0.0676958853378892,"num_words":5,"start":3589.08,"end":3611.67},{"sentences":[{"text":"Exactly.","start":3613.73,"end":3614.23,"sentiment":"neutral","sentiment_score":-0.003582125063985586},{"text":"Yeah.","start":3615.6501,"end":3616.1301,"sentiment":"neutral","sentiment_score":-0.0684644877910614},{"text":"Too too much nowadays.","start":3616.1301,"end":3617.43,"sentiment":"neutral","sentiment_score":-0.28177379816770554},{"text":"Yeah.","start":3623.8901,"end":3624.3901,"sentiment":"neutral","sentiment_score":0.07010314613580704},{"text":"Yep.","start":3629.365,"end":3629.865,"sentiment":"neutral","sentiment_score":0.061708711087703705}],"sentiment":"neutral","sentiment_score":-0.1334162435377948,"num_words":8,"start":3613.73,"end":3629.865},{"sentences":[{"text":"Yes.","start":3630.805,"end":3631.305,"sentiment":"neutral","sentiment_score":-0.014503048732876778},{"text":"Yes.","start":3632.485,"end":3632.985,"sentiment":"neutral","sentiment_score":0.06888993829488754},{"text":"Yes.","start":3633.7651,"end":3634.2651,"sentiment":"neutral","sentiment_score":0.06554824858903885},{"text":"No.","start":3635.125,"end":3635.5251,"sentiment":"neutral","sentiment_score":0.02314308285713196},{"text":"But thanks.","start":3635.5251,"end":3636.2651,"sentiment":"neutral","sentiment_score":0.1592082753777504}],"sentiment":"neutral","sentiment_score":0.07691579529394706,"num_words":6,"start":3630.805,"end":3636.2651},{"sentences":[{"text":"I wanna I will.","start":3636.805,"end":3639.125,"sentiment":"neutral","sentiment_score":0.23669761791825294},{"text":"Sorry.","start":3639.125,"end":3639.625,"sentiment":"neutral","sentiment_score":-0.016019146889448166},{"text":"What you will no worries.","start":3639.8198,"end":3642.2998,"sentiment":"neutral","sentiment_score":-0.017440253496170045},{"text":"So I will be off for for twelve months, but what you will do is you will have my colleague, Jenna, instead.","start":3642.2998,"end":3649.3599,"sentiment":"neutral","sentiment_score":-0.004481366073543375},{"text":"And so what I will do is I will so you'll be very capable hence, so she'll be the one kind of doing the review next year, and I'll kind of refund everything we discussed today and, like, your plans and everything.","start":3651.02,"end":3661.865,"sentiment":"neutral","sentiment_score":0.1271932382313978}],"sentiment":"neutral","sentiment_score":0.08225805418112793,"num_words":74,"start":3636.805,"end":3661.865},{"sentences":[{"text":"But what you will also receive is an email introduction.","start":3662.645,"end":3666.185,"sentiment":"neutral","sentiment_score":0.12372371181845665},{"text":"So then you have her contact details and emails and and stuff like that if you ever need anything.","start":3666.245,"end":3671.42,"sentiment":"neutral","sentiment_score":0.126125463529637},{"text":"If you forgot and you just ask for me, that will transfer you through to her anyway.","start":3672.3599,"end":3676.5999,"sentiment":"neutral","sentiment_score":0.0411537123077056},{"text":"Or if you send me an email, it will be redirected to her.","start":3676.5999,"end":3679.8198,"sentiment":"neutral","sentiment_score":0.057501401465672716},{"text":"But, yeah, you'll be in very capable hands.","start":3681.3198,"end":3683.3398,"sentiment":"neutral","sentiment_score":-0.01419556187465787}],"sentiment":"neutral","sentiment_score":0.07413713072440517,"num_words":67,"start":3662.645,"end":3683.3398},{"sentences":[{"text":"Yeah.","start":3686.585,"end":3687.085,"sentiment":"neutral","sentiment_score":0.05968039482831955},{"text":"Yeah.","start":3693.225,"end":3693.725,"sentiment":"neutral","sentiment_score":0.0502842552959919},{"text":"Exactly.","start":3694.025,"end":3694.525,"sentiment":"neutral","sentiment_score":0.12551483511924744},{"text":"But we're here we're here anything.","start":3694.665,"end":3696.685,"sentiment":"neutral","sentiment_score":0.14136997486154237},{"text":"And if I if I don't speak to you again, I hope everything goes well with your recovery and everything.","start":3698.35,"end":3704.77,"sentiment":"neutral","sentiment_score":0.27377398759126664}],"sentiment":"neutral","sentiment_score":0.22617858918062572,"num_words":29,"start":3686.585,"end":3704.77},{"sentences":[{"text":"And anything you need, just let us know, and wish you all the best in the meantime.","start":3705.15,"end":3710.27,"sentiment":"positive","sentiment_score":0.5387180132024428},{"text":"And then I look forward to speaking with you when I'm back.","start":3710.27,"end":3717.589,"sentiment":"positive","sentiment_score":0.46545448154211044},{"text":"Yeah.","start":3717.905,"end":3718.385,"sentiment":"neutral","sentiment_score":0.19743379950523376},{"text":"I will.","start":3718.385,"end":3719.185,"sentiment":"neutral","sentiment_score":0.17205125093460083},{"text":"Well, thank Oh, they do.","start":3719.185,"end":3721.685,"sentiment":"neutral","sentiment_score":0.24327431321144105}],"sentiment":"positive","sentiment_score":0.4459883208210404,"num_words":37,"start":3705.15,"end":3721.685},{"sentences":[{"text":"They do.","start":3722.7048,"end":3723.345,"sentiment":"neutral","sentiment_score":0.16311558336019516},{"text":"Well, I will let you go and get on with your day.","start":3723.345,"end":3726.805,"sentiment":"positive","sentiment_score":0.4184315614402294},{"text":"Thank you so much for your time today, and I will get all of that sorted for you.","start":3727.38,"end":3731.94,"sentiment":"positive","sentiment_score":0.7770172788037194},{"text":"And, yeah, anything else you need, just let us know.","start":3731.94,"end":3734.5999,"sentiment":"positive","sentiment_score":0.45638514757156373},{"text":"Mhmm.","start":3736.42,"end":3736.5798,"sentiment":"positive","sentiment_score":0.5848559141159058}],"sentiment":"positive","sentiment_score":0.5693587979605031,"num_words":43,"start":3722.7048,"end":3736.5798},{"sentences":[{"text":"No worries.","start":3736.5798,"end":3737.3198,"sentiment":"neutral","sentiment_score":0.17866210639476776},{"text":"You too.","start":3737.7,"end":3738.44,"sentiment":"positive","sentiment_score":0.48198743164539337},{"text":"Bye.","start":3738.5,"end":3739.0,"sentiment":"neutral","sentiment_score":-0.09985152631998062}],"sentiment":"neutral","sentiment_score":0.24428950995206833,"num_words":5,"start":3736.5798,"end":3739.0}]}}]},{"alternatives":[{"transcript":"Good morning. Yeah. Can you just hold on one sec? One six. Sorry. I just had one little mess I had to put. Okay. I just yeah. I just had a a still something on the floor. It needs to be cleaned up and just yeah. Oh, no. No. I it's it's not. It's not. I just gotta let the volume. Yes. My full name is Patricia Ann Williams, and my date of birth is the fourth of the twelfth nineteen sixty seven. Oh, okay. 3 Homes Court, Goodna, Queensland 4300. That's quite been running a bit beyond the time. No. That's alright. I've I've just got dog training at I've got three dogs. A board colleague, I guess no. No. No. I do it at home. I do it at home. I've I had an operation. I can't go anywhere. Yeah. I'm alright. Hands still full, but then I had carpal tunnel with a twist. Yeah. No. That's the thing. I haven't said much. But the the the twist is six weeks after the carpal tunnel operation. I've gotta have another procedure with the elbow, which because the twist yeah. The twist was they took a piece of tendon out of the wrist, and what they do is they send it away and grow cells, like, with with 11 vials of blood. Oh, dear. Yeah. And they send that away, and it takes six weeks for the cells to grow and and whatnot, and then they inject them back into your body, into the next part of the thing. So yeah. No. Not working at the moment, which is which is good. I mean, I've basically been I haven't been full time for twelve months now because I've I've just I'm injured. I can't it it won't heal. You know? Very frustrating, but isn't it? I'm no. 70%. I'm down to 70% of my wage. So but that's alright. I'm managing. You know? I'm paying the bills, and I get efficient and and, you know, it's not a lot. I'm missing about $400 a week. You know, 4 $100 a week and which reduces my super, which reduces everything else. So but I managed to make 81,000 for the year, so I don't know how I did that. Yep. Yes. Yes. I'm oh, yeah. I'm I'm I'm I'm not 60 yet. If I was 60, I'd be gone. If I was 60, I'd be gone. Well, I I don't know. I'll see how I recover. But after this year because I mean, being a bus driver, you need your hands, you need your arms, you need your wrist. And, I mean, I don't even know how much super of life, really. I sort of set and forget. Yeah. I just sort of set and forget. Oh, baby. Oh, you're a naughty voice. Yep. I'm sorry. But but don't throw the ball for him. He will not get fired, and then he will just bug me until I feed I do so sort of thing. But, yeah, I just need to I'd like to make a plan, see if I can retire at 60. I mean, my husband and I have plans. I'm how do I put this? I'm sick of life in the cities. I've had enough. I've absolutely had enough. What I would like to do when I turn 60 because my husband's already retired once, and he's had to go back to work because he spent all his sleep whatever. That's his thing. I don't wanna spend all my sleep when I get it. No? Okay. But I want to know how much is there. And what I would like to do is buy my little mobile home and then live off, what, $500 a week. You know? That's what I would like to do, and I would like it to stretch for a few years at least. You know? I just I just need to leave. I really do. I'm sick of getting up, going to work, or basically getting up, playing with the dogs, and, yeah, I'm I'm over being at home as well. So and I said to my husband, I've had enough. And I I wanted to, you know, pull it at sixty and then and just see how the chip where the chips may fall, but I don't really my health is not the best either, I don't think. And I just don't want to be 67 and falling to bits and not being able to do my dream, which was to do a lap of Australia. You know? So I'm yep. Yep. Yep. 50 nine. One year ago. Yep. Yep. Under I wanna take 140 out. Yep. That's it. Yep. Yeah. Well, basically basically, I need probably because I said to my husband, we won't be buying food like we're buying now. We've got a a fully stocked pantry. We have two fridges, you know, two fridges, two freezers sort of thing, and they're basically full. And I said to my husband, we gotta cut it out. You know? I mean, $200 a week in like, between a we spend about a 150 to $200 a week in food. Right? Not every week. Not every week. Some weeks a little bit less. Some weeks a little bit more. And I said to him, do these fridges? Because we got big ones. We got big ones. We got we got we got French door. North Coast stores are side by side fridge fridge that are side. We got two of them. We have two of them. So the freezers are quite big and the fridges are quite big. You know? And I said to him, we don't need that. We will have a tiny little freezer in a tiny little fridge in our little mobile home. It's that simple. You know? And he and I said, you won't be spending $200 a week on food. You know? You won't need to. You need to just have the basic staples. You know? The basic staples. And he's like I said, we're gonna have to go back to cooking the old fashioned way, you know. If we need bread, we cook it sort of thing. And he's like, oh, I don't know if I'm gonna like this. And he goes, what do we this is what he says to me. I I tell you how things are gonna go. He says to me, so after we've done a lap of Australia, what do we do? We sell the Winnebago and move into, like, a flat or something. And I said, I will not be selling it. And he goes, what do you mean? I said, I will not be selling it. I said, we will continue to suck a lap until one of us dies. And if I die, I said, then you can sell it and move in with your daughter or whatever. You can do whatever you like because I won't care. I said, but if you die before me, I'll continue to drive around Australia. And he said, that's and he goes, well, what happens if you die on the side of the road? I said, well, then I'm dead. They find me on the side of the road. I don't care anymore. You know? I mean, like, we we when you get to this stage, alright, and your body's falling apart. Like, I got my my wrist is stuffed, my elbow, my whole right arm is stuffed, basically, right up to the shoulder. And that's from driving buses for twenty odd years. You know? I'm tired. And if I've got if I live to 80, which I could live to 80, you know, I could live to live yeah. My dad my dad was 84, and he survived, like, basically, four years of cancer at the end. But my mother was 52. So so I've got both sides of the coin and, you know, in between that, what's that? 52 from '84 was it? Hang on. Let me see. We added and then divided by two, don't you? Hang on. Let me let me get let me get my figures straight. I gotta get my figures straight. Where where did you do with the ball, Oh, is it? 80 four plus 52 equals a 136. Divide that by two. 68. So, basically, I've got eight. That's the law of law of averages kids are walking past. Correct. The law of averages, you know, it's 15 60 eight. I've got eight I've got eight years of driving around Australia, basically. On this bar code. Yeah. Hang on. I gotta put a bar code on. Otherwise, I'll never hear the answer. Sorry. I'm so sorry. As long as you got as long as you I'm not holding you up for something. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Alright. Okay. Let's get on with it. Yep. I might I might be good. I might be good and decide to wait a couple of years. You know? I don't know. I might say, I don't have enough to do this and, you know, who knows what I'm gonna do. But that's that's what I'm aiming for. That's two. No. I got I got 81,000. So I'm getting about a thousand dollars a week instead of instead of $1,400, basically, a week. Yep. Yes. That's after tax. That's in the name. Well, I know that I won't be going back. What's this? This is what are we we're 18 what's the date today? 07/08 to '18? '18? Yeah. So we're nineteen days post off, and they say it takes six weeks for it to, you know, to come good. But after six weeks, I've got another three weeks off in a brace because I've got that injection to do into my elbow, and so I'll be off for another yeah. Whatever. Yeah. So it's basically three weeks off, and it'll be three weeks Thursday that I've been off. I'll have another three weeks before the well, actually, I've got the doctor's the surgeon's appointment tomorrow, so he'll tell me all the nitty gritty. Yeah. Bye. They're back probably Christmas. What time? I have no idea. Probably, yeah, because I'm getting a wage and they just take it out of that. I didn't I didn't, yeah, I didn't stop it or anything. So if I didn't stop it, it'd still be going. Yeah? Yes. Yep. No. My yeah. No. My husband, you know, I just go it's it's just like I just can't go. Oh, look at that. That's what I want. I'll have that, you know. I just can't do that anymore. But that's alright. Yeah. Exactly. We are. We're the government is the government's trying to steal our our super. I'm hearing that they're trying to think, oh, that money's just sitting there doing nothing. But they don't realize it's in there. You know? I'm just I'm stressed. Yeah. I'm stressed that this Labor government's just gonna pinch it all before they get booted out. I hope not. Yes. This is good. Yes. Mhmm. Yes. Yeah. That's still right. Still got the same car. It's an ASX. I've also got a motorbike. Did you know that? Yep. Yep. I wouldn't have that much on. No. No. Oh, gee. Well, what are we in? We're in I I'd say let's let's make $3 at least iron on it. Oh, no. Let's pay it out. Let's pay it out. Yeah. That's about right. We've added a little bit here and there, but I don't think it's gone up on much. You know? Oh, I think that's a little bit less at the moment. Yeah. I think I think it's about 1,500 at the moment. Yeah. Yeah. No. That's I don't have any credit cards anymore. No. No. Oh, yeah. Yeah. I'm I'm slowly widdling away my I do have another I do have another loan. It's just a personal loan, and I got that for 10,000. I think there's about 8 left on that. That's about it. If that I can't remember. Yeah. No. I don't smoke. I will never smoke. My my daughter asked me to go and buy her a packet of smokes last week. And I I was thinking I was thinking of 32 dollars, you know, because you can't buy twenties now. You can't buy fifties or all the big like you used to. 40 $9.50. If she didn't if she didn't put the money in my account, I would've went, no. I ain't paying for that. That's horrible. You know, that's absolutely terrible. Some people do that a day a day. It's only 20 cigarettes in a packet. I would've smoked that I would've smoked two of them a day. It wouldn't cost me a $100 a day back in back when it was smoking. No. Fucking. Oh, terrible. No. I don't. I don't. It's it's on the to do list. Yeah. Because I I get it free through the union. Just the basic will. Yeah. But no. No. It's just a matter well, I should do it now while while I'm off. But it's just trying to get Corey to get his done as well. You know? He said, I'll have nothing. I'll die with nothing. Okay. Anyway, what if I yeah. Yeah. I will not I will not have my children making the decisions. I can tell you that now. Oh, no. They just stick me. They just stick yeah. I just put Terry down. He'll he'll make sure that I don't go anywhere. You know? That's the thing. Yeah. We got that's something that we have to do. I want I wanna change it, actually. I I if if if if I've got my children on there, I wanna take them off because they have to pay they have to pay to get the money. Whereas if I give it to my husband, he will split it evenly between them all. You know, I trust him to do that. Yes. They are. Yep. Yep. Yep. Yep. I'll put the things to be posted, if you don't mind. Yeah, please. Yeah. I like smile now. Yep. Yep. Yeah. Because yeah. The last time, I think, I was like, oh, put the kids down, you know, for that. And then I've since found out because they're adults. They're adult kids. They have to pay. I said, I think it's a fair bit of tax, actually. I think it's quite a bit. That's that's wrong. You should be able to leave stuff to whomever. Oh, yes. That one. Yeah. It it it can't. I mean, I'm gonna spend mine anyway. It won't matter. There won't be much left. Enough. Yeah. I just don't put this all up. Have a drink? Yep. Yep. Oh, I want I want to go to the script. I wanna go for a trip. I don't know I don't know where yet. I just I don't know where yet, but I just wanna no. Overseas. I'm gonna do Australia in my own little my own time. I'll do Australia. I mean, my husband and I, we've done quite a few trips around Queensland and Tasmania and Sydney, like, New South like, coastal New South Wales. We've done quite a few trips, actually. I I need to get a map out and mark where we've been and where we wanna go sort of thing. So he hasn't been to the Northern Territory. I haven't been to Western. I've sort of stuck my toe in Western Australia, and that was about it. Haven't you? So and oh, I love it. I I lived in the territory for a couple of years, so, yeah, that's alright. No. I loved it up there. Went to Lichfield, Kakadu. I didn't Kakadu didn't impress me much, but Litchfield Litchfield is a great day trip. It's an excellent day trip, Litchfield National Park is. It's great, you know, sort of thing. Oh, like and the termite nest, you know, and stuff like that. Yeah. The crop yeah. The crop. Okay. You go on the dry season, not the wet season. So that's the that's what's another thing you gotta plan. You gotta make sure that you're going in the dry season. So from May onwards, you could go north May and then go around May, June, July, August, September. Spend that in a top part and then go south. You know? Alright. It depends. Oh, yes. I do. I've I've got my I've got my phone in my hand. Yep. Veronica Glover. There you go. Find document. Yep. Okay. Look. You you you haven't steered me wrong yet. So okay. So I've just got 524 performance. Okay. No. It just says performance with I r r. I can't find the next. Oh, is that design oh, no. It says decline design. Oh, hang on. The top. No. There's no thing here. It just says decline to sign. And sign Patricia William is signing. Page one of two. I've only got page one of two. Hang on. Let's go back one. No. I know it I know you got two pages. Yeah. Yeah. Yeah. That's that's good. I might grab my laptop. Hopefully, it's charged. Okay. I'll just grab my laptop because it's very small. Alright. Okay. Thanks. Now now I've got a I've got a new laptop, so everything's the Gmail login. Goody. This is gonna be fun. And with oh, I'm bad. Sorry. Now. Oh, make sure you can always sign in. Yes. That's it. I haven't because I haven't used the laptop that much, I just I haven't done my email. I just do it on my phone. It's just the oh, look at that. Oh, wow. We've got one. Yay. New England. Oh, I managed to I managed to get done after. Yeah. Okay. Oh, look at that. I can I can read the bloody thing now? Okay. We've done split. Okay. I see annual review. Hello, Patricia Williams. Whitlam Smith has requested your signature on documents. Patricia Williams 26 signed documents. You have until the the October 16, is it? Okay. So just put sign document. Okay. Okay. Want to know you you want to know my location, do you? Just this time? Okay. Oh, jeez. Is that my suit for 29,000? That's not much. Oh, it's not what I made. No. That's just yep. Yep. That's it. Yep. Yep. Yep. Yep. Yep. Mhmm. Yep. Second one from the top. Note is that note two? Note 2? Yep. Mhmm. So Yep. Yep. Yep. That's good. Yep. Mhmm. Yeah. That's good. Yep. Cool. Oh, okay. That's alright. Cool. K. I just scroll up. I've got I've got a laptop that you can just use like a phone. Yep. Yeah. It says Performa. It's still put this one. Perform it? Page two. Is that it? Oh, hang on. Next document, you're saying. Yeah. Okay. There we go. Yeah. Okay. Summary of a thinker. Yes. I can see that. Mhmm. Mhmm. Yep. Yep. Mhmm. Yep. Mhmm. Yeah. That's that's that's yeah. That's what we do every year. I keep 10,000 to keep the insurances, and you take the rest and invest it. Yeah. Yep. Yep. Yep. Yep. Yep. Money. Yep. Yep. Yep. Mhmm. Yep. Yes. Yep. Do I have income protection, do I? Oh, I didn't know that. Okay. Yep. Yeah. I know. It's three hundred and ninety five days. Just over a year. I'd I mean, what's the point? What's the point? You know? But yeah. Anyway yeah. Yeah. Yep. Yep. No worries. Yep. Yep. Yeah. Just a question. When when does it stop playing? When I I know. Is it 60 or is it 60 something? Yeah. Mhmm. Yep. Yep. Okay. Yeah. I think it is 60 because I think my friend, she's like she's turning 60 at the end of the year, and I think they've already informed her that because she's off as well. She's she's got a really bad back, and she can't sit for more than about a half an hour. And, I mean, you need to be able to sit nearly eight hours a day in a bus, and she can't because she's in an absolute pain. Yeah. So but yeah. You know? Mhmm. Mhmm. Yes. Yes. Okay. Yep. No worries. Oh, that one. PT? Oh, the the the yeah. The graph, the squiggly lines. Yeah. Yeah. Yeah. Vaguely, you know, memory is not that good. I don't remember what it said or whatever. Yeah. Mhmm. Mhmm. Yep. Mhmm. Yeah. Yep. Yep. Mhmm. Mhmm. Mhmm. No. I I don't want any big dips in the market. No. I don't want that. Yep. Okay. Yep. Mhmm. Yep. Yep. Yep. Yeah. I I want I want I want I want growth. I don't want, like, stupid growth of of all it would be normal to have stupid growth, but I want I've well, it's safe. I want it safe, you know? Because, I mean, how much have I got? 300 and what is it? I thought I had that and what did I have last year? Okay. Okay. Yep. Yep. That's alright. Yep. And I yeah. And I still have my I still have my defense as well. That that that's growing. That's growing from 8,000 to 18,000. I mean, it just it's a slow growth. Yeah. Can't you can't move it. Can't move it. No. Yeah. Yeah. That's alright. Oh, can you? Oh, that'd be good. No. I can't check. You can't move it. Yeah. Oh, gee. Yep. Yep. Yep. I think it's my regimental number. I'm not sure. But maybe maybe not. I'll have to have I'd have to have a dig around in files and paperwork to find that or ring them up or something. Yeah. Yep. Yeah. I can look for that. Yeah. Yeah. Yeah. I don't know I don't know I don't know if it's our regimental number. It would be probably could be something like our regimental number because that's unique to us as a father. We don't no no one gets your regimental number. Your regimental number is your regimental number until even after you die, it's still your number. You know? View service guide. Yes. When do you see okay. No. I've only got three pages. Oh, no. I don't know. I'm not I'm past that. I think I've gone to next document. Hang on. Yeah. I've gone to the next document. I'm on I'm on consent for new ongoing fee arrangement. Mhmm. Yep. Yep. Yes. I need one. No. No. No. I don't wanna take everything out. I just I just want a little no. No. I I just wanna I want a little bit. I've I've gotta do my research and find my mobile home and stuff. It will take time, but not only that. I've gotta sell everything I've owned. Yep. That's what I thought. Yeah. And and just have a little little buy pen put into my bank account. You know? And then if say say for argument's sake, my cousin and I wanna go to Canada or something like that, and I need, like, $10,000 for a trip, I can go, can I have an extra 10,000 this month? Oh, yeah. Yeah. I'll be retired. I can tell you that now. We will not be working. No. It might it might there might be a little cash under the table. Might be. Yeah. Yeah. Exactly. So do I just sign this, love? So I press on signature? No. I I want to I don't like that picture. It's a pretty signature, but it's not me. I like to do my own. Oh god. You are just fine all? Hang on. Date. Let me do the date. Oh, no. The date's in there. Next document. Yep. Option to provide tax file number. You already have my tax file number. Yes. And it's validate and completed documents. There you go. And you'll send out those necessary forms for me? Yep. Yes, please. Oh, who who else is who else am I gonna give it to that's the government's gonna not tax? Right. Yeah. It'll be tax. So no. I'm almost 60. But if I had no. No. No. No. I can only tolerate my grandkids for an afternoon. That's about it. And the youngest is like what is she? One. She's one. And the dogs just love her. They like to lick her. Oh, yeah. Yeah. She's such a cutie. I just have I have a question. Yeah. So what happens if Terry dies? I'm still alive. I'll have to redo this, won't I? Who's gonna get my money if he's dead? No. No. Yeah. Okay. I'll then I'll just have to I'll have to do I'll have to do I'll just have to spend it. That's what I'll do. I'll spend it. There you go. If he dies, I'll just go, well, holiday time for mama. Yes. Oh, yeah. So if I get say I get sick, get cancer or something like that, and I've got six months to live, I can just call you up and say, hey. We've got a problem. I'm dying, and I need to organize this stuff. Yeah. Oh, okay. Yeah. Okay. I'll tell I'll tell you if I get cancer, that'll be it. I won't be going for chemo. Mm-mm. No. I just I will no. My nephew has gone has been through chemo, and that poor man is just he's a shell of himself. Absolutely. And I just had a friend die. I'm going through chemo and radiation and all that sort of stuff. But this is all signed? Okay. I don't know. Did I? I pressed find. And then you will get a signed document by email, download. There are other documents waiting for your signature. Oh, okay. Hang on. I need to sign other documents. Okay. That's sorry. I didn't read that bit. The the performance with IIR. Next document. Oh, that's just the same same thing. It's just going through it all again. Oh, here we go. How do we do how do we change that? Okay. No. Yeah. Even though the the Okview services, how do you go to the next page? Not the next document, the next page. Oh, yep. There it is. There it is. Yeah. Yeah. K. I just can't look. What are you on page 10? There you are. There you go. Okay. Yeah. Okay. So next document. I'm we've done all this. Next document. Oh, hang on. I'm saying that I haven't done it. Do I have to sign it again? Got signature. One. Okay. Now there you go. It's a bit bigger now. Eight months. There we go. Next document. Option. Next signature. Date. Validate and send completed documents. This is the second time I'm doing it. I did that before. Yep. Oh, it's still loading. It's just loading. Don't know what that is. Okay. Okay. You will get a signed document. Oh, there you go. It it says no. It's all done now. It's signed. There you go. There we go. We're all done. Yep. Yep. Yep. Mhmm. Mhmm. Oh, congratulations. You know what I say to that? Good luck. Good luck. It's your first. It's your first. It'll probably be your last. Okay? I have two girls, and they're 35 this year and 30 two this year. The 32 year old has three children and is in the loony bin half the time, and the other one has no children that's in the loony bin. I have a bit of I have a little bit of advice. Okay? You can either take it or leave it. Do not give them do not give them tablets, phones, whatever. Don't do it. Okay. Yeah. They want peace and quiet, so they just give them the phone. No. It's it's actually it's very addictive, very addictive, and they end up into psychotic little monsters. All my grandkids, they're just like they all got phones and whatnot, and they just sort of sit there and you're you're trying to talk to them and not they just whatever. Although I must admit, my stepdaughter's boys, they came over for dinner. My stepdaughter and her husband and boys came over for dinner, and not a phone in sight. None of them had a phone, which was really good. I was, like, quite surprised. I was like, yeah. They they weren't on their phones. They weren't I think mom just took them off and said you will be respectful and, yeah, so yeah. That's just that's my own little and you know what? You you listen to what you think. Okay? You're gonna have all your advice in the world, but you go with your gut because it's nothing like a mother's gut and instinct. I saved my I saved my daughter from choking because of my mother's instinct. She was like yeah. She was a baby. She was just rolling over. So she's about three months, four months old. And my other daughter had we'd been the previous day, we'd been to a fight, and she got a lucky dip. And there was a, like, a it looked like a big men's wedding ring band. Right? So it was metal. Yeah. Just out of the lucky dip, and she was playing with it and sort of stuff. Anyway, she'd left it on the floor, and the baby had picked it up and put it in her mouth. But I was still in bed because my husband and I used to take turns every Sunday. One of us would get to stay in bed, get a cup of tea in bed, and get to read the paper in bed. Alright? I it was my Sunday to do that, and he's Sunday to get up and feed and dress the girls and do all that. Anyway, he was bringing my cup of tea in the mail and said, out of the way. Out of the way. Quick. Move. Move. Move. And he's like, what? What? I said, the baby. The baby. And he's like, what? He's like, got a hold of the tea in his hand, and I just went out there. She was lying on her back. Alright? I picked her up. I turned her onto her stomach. I stuck my finger in her mouth and pulled the ring out. Yeah. It is crazy. And he just looked at me and he went, you're crazy. How did you know that? I said, I don't. I hadn't even been out of bed. I said, it's just something I knew because, you know, I just knew. I just knew something was not right and I to this day, I can fit. Yeah. So always go with your gut. If you ever get as a woman, women have excellent intuition. Alright? And we yeah. We do. We have and, like, sometimes we think, oh, should we walk down there? Maybe I'll just get a taxi hunt. You know? Things like that always go with that gut, that first feeling or not. Oh, it'll be alright. You know? Life's short. No. Yeah. Life could be really short. So what you do is you always go with your gut. And if someone says, oh, you should do this, this, and this, then you you'll get an instant feeling in your gut. A clench like, no. That's not right or, well, maybe. You know? But, yeah, always go with your gut. And if people go, oh, you should do this and you should do that, go, I will do what's best for my child. You know? Mhmm. Yep. You can do that. And if someone that's really rude, just go, yeah. Yeah. No worries. I'll take that on board. That's all you do. Because you'll you'll get also and it not only that, my time of having babies, which is my youngest is 24. It's totally different to this day and age. It's totally it's totally different. Like, you're just having your first child, and my daughter's had her third child. Her eldest is 12. That's even different. They got so many gadgets. They got so many gadgets. I'm pretty. The pants are so pretty. I'm like a stupid old thing. Oh, the monkey has that. That was precious. If I could if I could get a stroller that lies down, that's what I would buy. I would never buy a premium. But, anyway, that's my thing. Have a great time. Enjoy that maternity leave. But I won't have you next year? Yep. Mhmm. Mhmm. Yep. Yep. Mhmm. Yep. Yep. I'll look I haven't really I haven't really needed you over the years. I mean, long as long as I get quite a bit, you know, get long as I make a profit at the end of the year, that's all I'm really worried about. You know? Just enough. Just enough. Alright. You have a great time. Enjoy that enjoy that little girl. They grow up too fast and then they yeah. They do. No worries. Thank you. You have a lovely time. Thank you, Veronica. 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morning. Yeah. Can you just hold on one sec? One six. Sorry.\n\nI just had one little mess I had to put. Okay. I just yeah. I just had a a still something on the floor. It needs to be cleaned up and just yeah.\n\nOh, no. No. I it's it's not. It's not. I just gotta let the volume.\n\nYes. My full name is Patricia Ann Williams, and my date of birth is the fourth of the twelfth nineteen sixty seven. Oh, okay. 3 Homes Court, Goodna, Queensland 4300. That's quite been running a bit beyond the time.\n\nNo. That's alright. I've I've just got dog training at I've got three dogs. A board colleague, I guess no. No.\n\nNo. I do it at home. I do it at home. I've I had an operation. I can't go anywhere.\n\nYeah. I'm alright. Hands still full, but then I had carpal tunnel with a twist. Yeah. No.\n\nThat's the thing. I haven't said much. But the the the twist is six weeks after the carpal tunnel operation. I've gotta have another procedure with the elbow, which because the twist yeah. The twist was they took a piece of tendon out of the wrist, and what they do is they send it away and grow cells, like, with with 11 vials of blood.\n\nOh, dear. Yeah. And they send that away, and it takes six weeks for the cells to grow and and whatnot, and then they inject them back into your body, into the next part of the thing. So yeah. No.\n\nNot working at the moment, which is which is good. I mean, I've basically been I haven't been full time for twelve months now because I've I've just I'm injured. I can't it it won't heal. You know? Very frustrating, but isn't it?\n\nI'm no. 70%. I'm down to 70% of my wage. So but that's alright. I'm managing.\n\nYou know? I'm paying the bills, and I get efficient and and, you know, it's not a lot. I'm missing about $400 a week. You know, 4 $100 a week and which reduces my super, which reduces everything else. So but I managed to make 81,000 for the year, so I don't know how I did that.\n\nYep. Yes. Yes. I'm oh, yeah. I'm I'm I'm I'm not 60 yet.\n\nIf I was 60, I'd be gone. If I was 60, I'd be gone. Well, I I don't know. I'll see how I recover. But after this year because I mean, being a bus driver, you need your hands, you need your arms, you need your wrist.\n\nAnd, I mean, I don't even know how much super of life, really. I sort of set and forget. Yeah. I just sort of set and forget. Oh, baby.\n\nOh, you're a naughty voice. Yep. I'm sorry. But but don't throw the ball for him. He will not get fired, and then he will just bug me until I feed I do so sort of thing.\n\nBut, yeah, I just need to I'd like to make a plan, see if I can retire at 60. I mean, my husband and I have plans. I'm how do I put this? I'm sick of life in the cities. I've had enough.\n\nI've absolutely had enough. What I would like to do when I turn 60 because my husband's already retired once, and he's had to go back to work because he spent all his sleep whatever. That's his thing. I don't wanna spend all my sleep when I get it. No?\n\nOkay. But I want to know how much is there. And what I would like to do is buy my little mobile home and then live off, what, $500 a week. You know? That's what I would like to do, and I would like it to stretch for a few years at least.\n\nYou know? I just I just need to leave. I really do. I'm sick of getting up, going to work, or basically getting up, playing with the dogs, and, yeah, I'm I'm over being at home as well. So and I said to my husband, I've had enough.\n\nAnd I I wanted to, you know, pull it at sixty and then and just see how the chip where the chips may fall, but I don't really my health is not the best either, I don't think. And I just don't want to be 67 and falling to bits and not being able to do my dream, which was to do a lap of Australia. You know? So I'm yep. Yep.\n\nYep. 50 nine. One year ago. Yep. Yep.\n\nUnder I wanna take 140 out. Yep. That's it. Yep. Yeah.\n\nWell, basically basically, I need probably because I said to my husband, we won't be buying food like we're buying now. We've got a a fully stocked pantry. We have two fridges, you know, two fridges, two freezers sort of thing, and they're basically full. And I said to my husband, we gotta cut it out. You know?\n\nI mean, $200 a week in like, between a we spend about a 150 to $200 a week in food. Right? Not every week. Not every week. Some weeks a little bit less.\n\nSome weeks a little bit more. And I said to him, do these fridges? Because we got big ones. We got big ones. We got we got we got French door.\n\nNorth Coast stores are side by side fridge fridge that are side. We got two of them. We have two of them. So the freezers are quite big and the fridges are quite big. You know?\n\nAnd I said to him, we don't need that. We will have a tiny little freezer in a tiny little fridge in our little mobile home. It's that simple. You know? And he and I said, you won't be spending $200 a week on food.\n\nYou know? You won't need to. You need to just have the basic staples. You know? The basic staples.\n\nAnd he's like I said, we're gonna have to go back to cooking the old fashioned way, you know. If we need bread, we cook it sort of thing. And he's like, oh, I don't know if I'm gonna like this. And he goes, what do we this is what he says to me. I I tell you how things are gonna go.\n\nHe says to me, so after we've done a lap of Australia, what do we do? We sell the Winnebago and move into, like, a flat or something. And I said, I will not be selling it. And he goes, what do you mean? I said, I will not be selling it.\n\nI said, we will continue to suck a lap until one of us dies. And if I die, I said, then you can sell it and move in with your daughter or whatever. You can do whatever you like because I won't care. I said, but if you die before me, I'll continue to drive around Australia. And he said, that's and he goes, well, what happens if you die on the side of the road?\n\nI said, well, then I'm dead. They find me on the side of the road. I don't care anymore. You know? I mean, like, we we when you get to this stage, alright, and your body's falling apart.\n\nLike, I got my my wrist is stuffed, my elbow, my whole right arm is stuffed, basically, right up to the shoulder. And that's from driving buses for twenty odd years. You know? I'm tired. And if I've got if I live to 80, which I could live to 80, you know, I could live to live yeah.\n\nMy dad my dad was 84, and he survived, like, basically, four years of cancer at the end. But my mother was 52. So so I've got both sides of the coin and, you know, in between that, what's that? 52 from '84 was it? Hang on.\n\nLet me see. We added and then divided by two, don't you? Hang on. Let me let me get let me get my figures straight. I gotta get my figures straight.\n\nWhere where did you do with the ball, Oh, is it? 80 four plus 52 equals a 136. Divide that by two. 68. So, basically, I've got eight.\n\nThat's the law of law of averages kids are walking past. Correct. The law of averages, you know, it's 15 60 eight. I've got eight I've got eight years of driving around Australia, basically. On this bar code.\n\nYeah. Hang on. I gotta put a bar code on. Otherwise, I'll never hear the answer. Sorry.\n\nI'm so sorry. As long as you got as long as you I'm not holding you up for something. Okay. Okay. Okay.\n\nOkay. Okay. Okay. Okay. Alright.\n\nOkay. Let's get on with it. Yep. I might I might be good. I might be good and decide to wait a couple of years.\n\nYou know? I don't know. I might say, I don't have enough to do this and, you know, who knows what I'm gonna do. But that's that's what I'm aiming for. That's two.\n\nNo. I got I got 81,000. So I'm getting about a thousand dollars a week instead of instead of $1,400, basically, a week. Yep. Yes.\n\nThat's after tax. That's in the name. Well, I know that I won't be going back. What's this? This is what are we we're 18 what's the date today?\n\n07/08 to '18? '18? Yeah. So we're nineteen days post off, and they say it takes six weeks for it to, you know, to come good. But after six weeks, I've got another three weeks off in a brace because I've got that injection to do into my elbow, and so I'll be off for another yeah.\n\nWhatever. Yeah. So it's basically three weeks off, and it'll be three weeks Thursday that I've been off. I'll have another three weeks before the well, actually, I've got the doctor's the surgeon's appointment tomorrow, so he'll tell me all the nitty gritty. Yeah.\n\nBye. They're back probably Christmas. What time? I have no idea. Probably, yeah, because I'm getting a wage and they just take it out of that.\n\nI didn't I didn't, yeah, I didn't stop it or anything. So if I didn't stop it, it'd still be going. Yeah? Yes. Yep.\n\nNo. My yeah. No. My husband, you know, I just go it's it's just like I just can't go. Oh, look at that.\n\nThat's what I want. I'll have that, you know. I just can't do that anymore. But that's alright. Yeah.\n\nExactly. We are. We're the government is the government's trying to steal our our super. I'm hearing that they're trying to think, oh, that money's just sitting there doing nothing. But they don't realize it's in there.\n\nYou know? I'm just I'm stressed. Yeah. I'm stressed that this Labor government's just gonna pinch it all before they get booted out. I hope not.\n\nYes. This is good. Yes. Mhmm. Yes.\n\nYeah. That's still right. Still got the same car. It's an ASX. I've also got a motorbike.\n\nDid you know that? Yep. Yep. I wouldn't have that much on. No.\n\nNo. Oh, gee. Well, what are we in? We're in I I'd say let's let's make $3 at least iron on it. Oh, no.\n\nLet's pay it out. Let's pay it out. Yeah. That's about right. We've added a little bit here and there, but I don't think it's gone up on much.\n\nYou know? Oh, I think that's a little bit less at the moment. Yeah. I think I think it's about 1,500 at the moment. Yeah.\n\nYeah. No. That's I don't have any credit cards anymore. No. No.\n\nOh, yeah. Yeah. I'm I'm slowly widdling away my I do have another I do have another loan. It's just a personal loan, and I got that for 10,000. I think there's about 8 left on that.\n\nThat's about it. If that I can't remember. Yeah. No. I don't smoke.\n\nI will never smoke. My my daughter asked me to go and buy her a packet of smokes last week. And I I was thinking I was thinking of 32 dollars, you know, because you can't buy twenties now. You can't buy fifties or all the big like you used to. 40 $9.50.\n\nIf she didn't if she didn't put the money in my account, I would've went, no. I ain't paying for that. That's horrible. You know, that's absolutely terrible. Some people do that a day a day.\n\nIt's only 20 cigarettes in a packet. I would've smoked that I would've smoked two of them a day. It wouldn't cost me a $100 a day back in back when it was smoking. No. Fucking.\n\nOh, terrible. No. I don't. I don't. It's it's on the to do list.\n\nYeah. Because I I get it free through the union. Just the basic will. Yeah. But no.\n\nNo. It's just a matter well, I should do it now while while I'm off. But it's just trying to get Corey to get his done as well. You know? He said, I'll have nothing.\n\nI'll die with nothing. Okay. Anyway, what if I yeah. Yeah. I will not I will not have my children making the decisions.\n\nI can tell you that now. Oh, no. They just stick me. They just stick yeah. I just put Terry down.\n\nHe'll he'll make sure that I don't go anywhere. You know? That's the thing. Yeah. We got that's something that we have to do.\n\nI want I wanna change it, actually. I I if if if if I've got my children on there, I wanna take them off because they have to pay they have to pay to get the money. Whereas if I give it to my husband, he will split it evenly between them all. You know, I trust him to do that. Yes.\n\nThey are. Yep. Yep. Yep. Yep.\n\nI'll put the things to be posted, if you don't mind. Yeah, please. Yeah. I like smile now. Yep.\n\nYep. Yeah. Because yeah. The last time, I think, I was like, oh, put the kids down, you know, for that. And then I've since found out because they're adults.\n\nThey're adult kids. They have to pay. I said, I think it's a fair bit of tax, actually. I think it's quite a bit. That's that's wrong.\n\nYou should be able to leave stuff to whomever. Oh, yes. That one. Yeah. It it it can't.\n\nI mean, I'm gonna spend mine anyway. It won't matter. There won't be much left. Enough. Yeah.\n\nI just don't put this all up. Have a drink? Yep. Yep. Oh, I want I want to go to the script.\n\nI wanna go for a trip. I don't know I don't know where yet. I just I don't know where yet, but I just wanna no. Overseas. I'm gonna do Australia in my own little my own time.\n\nI'll do Australia. I mean, my husband and I, we've done quite a few trips around Queensland and Tasmania and Sydney, like, New South like, coastal New South Wales. We've done quite a few trips, actually. I I need to get a map out and mark where we've been and where we wanna go sort of thing. So he hasn't been to the Northern Territory.\n\nI haven't been to Western. I've sort of stuck my toe in Western Australia, and that was about it. Haven't you? So and oh, I love it. I I lived in the territory for a couple of years, so, yeah, that's alright.\n\nNo. I loved it up there. Went to Lichfield, Kakadu. I didn't Kakadu didn't impress me much, but Litchfield Litchfield is a great day trip. It's an excellent day trip, Litchfield National Park is.\n\nIt's great, you know, sort of thing. Oh, like and the termite nest, you know, and stuff like that. Yeah. The crop yeah. The crop.\n\nOkay. You go on the dry season, not the wet season. So that's the that's what's another thing you gotta plan. You gotta make sure that you're going in the dry season. So from May onwards, you could go north May and then go around May, June, July, August, September.\n\nSpend that in a top part and then go south. You know? Alright. It depends. Oh, yes.\n\nI do. I've I've got my I've got my phone in my hand. Yep. Veronica Glover. There you go.\n\nFind document. Yep. Okay. Look. You you you haven't steered me wrong yet.\n\nSo okay. So I've just got 524 performance. Okay. No. It just says performance with I r r.\n\nI can't find the next. Oh, is that design oh, no. It says decline design. Oh, hang on. The top.\n\nNo. There's no thing here. It just says decline to sign. And sign Patricia William is signing. Page one of two.\n\nI've only got page one of two. Hang on. Let's go back one. No. I know it I know you got two pages.\n\nYeah. Yeah. Yeah. That's that's good. I might grab my laptop.\n\nHopefully, it's charged. Okay. I'll just grab my laptop because it's very small. Alright. Okay.\n\nThanks. Now now I've got a I've got a new laptop, so everything's the Gmail login. Goody. This is gonna be fun. And with oh, I'm bad.\n\nSorry. Now. Oh, make sure you can always sign in. Yes. That's it.\n\nI haven't because I haven't used the laptop that much, I just I haven't done my email. I just do it on my phone. It's just the oh, look at that. Oh, wow. We've got one.\n\nYay. New England. Oh, I managed to I managed to get done after. Yeah. Okay.\n\nOh, look at that. I can I can read the bloody thing now? Okay. We've done split. Okay.\n\nI see annual review. Hello, Patricia Williams. Whitlam Smith has requested your signature on documents. Patricia Williams 26 signed documents. You have until the the October 16, is it?\n\nOkay. So just put sign document. Okay. Okay. Want to know you you want to know my location, do you?\n\nJust this time? Okay. Oh, jeez. Is that my suit for 29,000? That's not much.\n\nOh, it's not what I made. No. That's just yep. Yep. That's it.\n\nYep. Yep. Yep. Yep. Yep.\n\nMhmm. Yep. Second one from the top. Note is that note two? Note 2?\n\nYep. Mhmm. So Yep. Yep. Yep.\n\nThat's good. Yep. Mhmm. Yeah. That's good.\n\nYep. Cool. Oh, okay. That's alright. Cool.\n\nK. I just scroll up. I've got I've got a laptop that you can just use like a phone. Yep. Yeah.\n\nIt says Performa. It's still put this one. Perform it? Page two. Is that it?\n\nOh, hang on. Next document, you're saying. Yeah. Okay. There we go.\n\nYeah. Okay. Summary of a thinker. Yes. I can see that.\n\nMhmm. Mhmm. Yep. Yep. Mhmm.\n\nYep. Mhmm. Yeah. That's that's that's yeah. That's what we do every year.\n\nI keep 10,000 to keep the insurances, and you take the rest and invest it. Yeah. Yep. Yep. Yep.\n\nYep. Yep. Money. Yep. Yep.\n\nYep. Mhmm. Yep. Yes. Yep.\n\nDo I have income protection, do I? Oh, I didn't know that. Okay. Yep. Yeah.\n\nI know. It's three hundred and ninety five days. Just over a year. I'd I mean, what's the point? What's the point?\n\nYou know? But yeah. Anyway yeah. Yeah. Yep.\n\nYep. No worries. Yep. Yep. Yeah.\n\nJust a question. When when does it stop playing? When I I know. Is it 60 or is it 60 something? Yeah.\n\nMhmm. Yep. Yep. Okay. Yeah.\n\nI think it is 60 because I think my friend, she's like she's turning 60 at the end of the year, and I think they've already informed her that because she's off as well. She's she's got a really bad back, and she can't sit for more than about a half an hour. And, I mean, you need to be able to sit nearly eight hours a day in a bus, and she can't because she's in an absolute pain. Yeah. So but yeah.\n\nYou know? Mhmm. Mhmm. Yes. Yes.\n\nOkay. Yep. No worries. Oh, that one. PT?\n\nOh, the the the yeah. The graph, the squiggly lines. Yeah. Yeah. Yeah.\n\nVaguely, you know, memory is not that good. I don't remember what it said or whatever. Yeah. Mhmm. Mhmm.\n\nYep. Mhmm. Yeah. Yep. Yep.\n\nMhmm. Mhmm. Mhmm. No. I I don't want any big dips in the market.\n\nNo. I don't want that. Yep. Okay. Yep.\n\nMhmm. Yep. Yep. Yep. Yeah.\n\nI I want I want I want I want growth. I don't want, like, stupid growth of of all it would be normal to have stupid growth, but I want I've well, it's safe. I want it safe, you know? Because, I mean, how much have I got? 300 and what is it?\n\nI thought I had that and what did I have last year? Okay. Okay. Yep. Yep.\n\nThat's alright. Yep. And I yeah. And I still have my I still have my defense as well. That that that's growing.\n\nThat's growing from 8,000 to 18,000. I mean, it just it's a slow growth. Yeah. Can't you can't move it. Can't move it.\n\nNo. Yeah. Yeah. That's alright. Oh, can you?\n\nOh, that'd be good. No. I can't check. You can't move it. Yeah.\n\nOh, gee. Yep. Yep. Yep. I think it's my regimental number.\n\nI'm not sure. But maybe maybe not. I'll have to have I'd have to have a dig around in files and paperwork to find that or ring them up or something. Yeah. Yep.\n\nYeah. I can look for that. Yeah. Yeah. Yeah.\n\nI don't know I don't know I don't know if it's our regimental number. It would be probably could be something like our regimental number because that's unique to us as a father. We don't no no one gets your regimental number. Your regimental number is your regimental number until even after you die, it's still your number. You know?\n\nView service guide. Yes. When do you see okay. No. I've only got three pages.\n\nOh, no. I don't know. I'm not I'm past that. I think I've gone to next document. Hang on.\n\nYeah. I've gone to the next document. I'm on I'm on consent for new ongoing fee arrangement. Mhmm. Yep.\n\nYep. Yes. I need one. No. No.\n\nNo. I don't wanna take everything out. I just I just want a little no. No. I I just wanna I want a little bit.\n\nI've I've gotta do my research and find my mobile home and stuff. It will take time, but not only that. I've gotta sell everything I've owned. Yep. That's what I thought.\n\nYeah. And and just have a little little buy pen put into my bank account. You know? And then if say say for argument's sake, my cousin and I wanna go to Canada or something like that, and I need, like, $10,000 for a trip, I can go, can I have an extra 10,000 this month? Oh, yeah.\n\nYeah. I'll be retired. I can tell you that now. We will not be working. No.\n\nIt might it might there might be a little cash under the table. Might be. Yeah. Yeah. Exactly.\n\nSo do I just sign this, love? So I press on signature? No. I I want to I don't like that picture. It's a pretty signature, but it's not me.\n\nI like to do my own. Oh god. You are just fine all? Hang on. Date.\n\nLet me do the date. Oh, no. The date's in there. Next document. Yep.\n\nOption to provide tax file number. You already have my tax file number. Yes. And it's validate and completed documents. There you go.\n\nAnd you'll send out those necessary forms for me? Yep. Yes, please. Oh, who who else is who else am I gonna give it to that's the government's gonna not tax? Right.\n\nYeah. It'll be tax. So no. I'm almost 60. But if I had no.\n\nNo. No. No. I can only tolerate my grandkids for an afternoon. That's about it.\n\nAnd the youngest is like what is she? One. She's one. And the dogs just love her. They like to lick her.\n\nOh, yeah. Yeah. She's such a cutie. I just have I have a question. Yeah.\n\nSo what happens if Terry dies? I'm still alive. I'll have to redo this, won't I? Who's gonna get my money if he's dead? No.\n\nNo. Yeah. Okay. I'll then I'll just have to I'll have to do I'll have to do I'll just have to spend it. That's what I'll do.\n\nI'll spend it. There you go. If he dies, I'll just go, well, holiday time for mama. Yes. Oh, yeah.\n\nSo if I get say I get sick, get cancer or something like that, and I've got six months to live, I can just call you up and say, hey. We've got a problem. I'm dying, and I need to organize this stuff. Yeah. Oh, okay.\n\nYeah. Okay. I'll tell I'll tell you if I get cancer, that'll be it. I won't be going for chemo. Mm-mm.\n\nNo. I just I will no. My nephew has gone has been through chemo, and that poor man is just he's a shell of himself. Absolutely. And I just had a friend die.\n\nI'm going through chemo and radiation and all that sort of stuff. But this is all signed? Okay. I don't know. Did I?\n\nI pressed find. And then you will get a signed document by email, download. There are other documents waiting for your signature. Oh, okay. Hang on.\n\nI need to sign other documents. Okay. That's sorry. I didn't read that bit. The the performance with IIR.\n\nNext document. Oh, that's just the same same thing. It's just going through it all again. Oh, here we go. How do we do how do we change that?\n\nOkay. No. Yeah. Even though the the Okview services, how do you go to the next page? Not the next document, the next page.\n\nOh, yep. There it is. There it is. Yeah. Yeah.\n\nK. I just can't look. What are you on page 10? There you are. There you go.\n\nOkay. Yeah. Okay. So next document. I'm we've done all this.\n\nNext document. Oh, hang on. I'm saying that I haven't done it. Do I have to sign it again? Got signature.\n\nOne. Okay. Now there you go. It's a bit bigger now. Eight months.\n\nThere we go. Next document. Option. Next signature. Date.\n\nValidate and send completed documents. This is the second time I'm doing it. I did that before. Yep. Oh, it's still loading.\n\nIt's just loading. Don't know what that is. Okay. Okay. You will get a signed document.\n\nOh, there you go. It it says no. It's all done now. It's signed. There you go.\n\nThere we go. We're all done. Yep. Yep. Yep.\n\nMhmm. Mhmm. Oh, congratulations. You know what I say to that? Good luck.\n\nGood luck. It's your first. It's your first. It'll probably be your last. Okay?\n\nI have two girls, and they're 35 this year and 30 two this year. The 32 year old has three children and is in the loony bin half the time, and the other one has no children that's in the loony bin. I have a bit of I have a little bit of advice. Okay? You can either take it or leave it.\n\nDo not give them do not give them tablets, phones, whatever. Don't do it. Okay. Yeah. They want peace and quiet, so they just give them the phone.\n\nNo. It's it's actually it's very addictive, very addictive, and they end up into psychotic little monsters. All my grandkids, they're just like they all got phones and whatnot, and they just sort of sit there and you're you're trying to talk to them and not they just whatever. Although I must admit, my stepdaughter's boys, they came over for dinner. My stepdaughter and her husband and boys came over for dinner, and not a phone in sight.\n\nNone of them had a phone, which was really good. I was, like, quite surprised. I was like, yeah. They they weren't on their phones. They weren't I think mom just took them off and said you will be respectful and, yeah, so yeah.\n\nThat's just that's my own little and you know what? You you listen to what you think. Okay? You're gonna have all your advice in the world, but you go with your gut because it's nothing like a mother's gut and instinct. I saved my I saved my daughter from choking because of my mother's instinct.\n\nShe was like yeah. She was a baby. She was just rolling over. So she's about three months, four months old. And my other daughter had we'd been the previous day, we'd been to a fight, and she got a lucky dip.\n\nAnd there was a, like, a it looked like a big men's wedding ring band. Right? So it was metal. Yeah. Just out of the lucky dip, and she was playing with it and sort of stuff.\n\nAnyway, she'd left it on the floor, and the baby had picked it up and put it in her mouth. But I was still in bed because my husband and I used to take turns every Sunday. One of us would get to stay in bed, get a cup of tea in bed, and get to read the paper in bed. Alright? I it was my Sunday to do that, and he's Sunday to get up and feed and dress the girls and do all that.\n\nAnyway, he was bringing my cup of tea in the mail and said, out of the way. Out of the way. Quick. Move. Move.\n\nMove. And he's like, what? What? I said, the baby. The baby.\n\nAnd he's like, what? He's like, got a hold of the tea in his hand, and I just went out there. She was lying on her back. Alright? I picked her up.\n\nI turned her onto her stomach. I stuck my finger in her mouth and pulled the ring out. Yeah. It is crazy. And he just looked at me and he went, you're crazy.\n\nHow did you know that? I said, I don't. I hadn't even been out of bed. I said, it's just something I knew because, you know, I just knew. I just knew something was not right and I to this day, I can fit.\n\nYeah. So always go with your gut. If you ever get as a woman, women have excellent intuition. Alright? And we yeah.\n\nWe do. We have and, like, sometimes we think, oh, should we walk down there? Maybe I'll just get a taxi hunt. You know? Things like that always go with that gut, that first feeling or not.\n\nOh, it'll be alright. You know? Life's short. No. Yeah.\n\nLife could be really short. So what you do is you always go with your gut. And if someone says, oh, you should do this, this, and this, then you you'll get an instant feeling in your gut. A clench like, no. That's not right or, well, maybe.\n\nYou know? But, yeah, always go with your gut. And if people go, oh, you should do this and you should do that, go, I will do what's best for my child. You know? Mhmm.\n\nYep. You can do that. And if someone that's really rude, just go, yeah. Yeah. No worries.\n\nI'll take that on board. That's all you do. Because you'll you'll get also and it not only that, my time of having babies, which is my youngest is 24. It's totally different to this day and age. It's totally it's totally different.\n\nLike, you're just having your first child, and my daughter's had her third child. Her eldest is 12. That's even different. They got so many gadgets. They got so many gadgets.\n\nI'm pretty. The pants are so pretty. I'm like a stupid old thing. Oh, the monkey has that. That was precious.\n\nIf I could if I could get a stroller that lies down, that's what I would buy. I would never buy a premium. But, anyway, that's my thing. Have a great time. Enjoy that maternity leave.\n\nBut I won't have you next year? Yep. Mhmm. Mhmm. Yep.\n\nYep. Mhmm. Yep. Yep. I'll look I haven't really I haven't really needed you over the years.\n\nI mean, long as long as I get quite a bit, you know, get long as I make a profit at the end of the year, that's all I'm really worried about. You know? Just enough. Just enough. Alright.\n\nYou have a great time. Enjoy that enjoy that little girl. They grow up too fast and then they yeah. They do. No worries.\n\nThank you. You have a lovely time. Thank you, Veronica. Bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":1.76,"end":2.42,"sentiment":"neutral","sentiment_score":0.2900463491678238},{"text":"Yeah.","start":5.2799997,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.020075947046279907},{"text":"Can you just hold on one sec?","start":6.0,"end":7.7799997,"sentiment":"neutral","sentiment_score":0.0047114114942295214},{"text":"One six.","start":7.8399997,"end":8.74,"sentiment":"neutral","sentiment_score":-0.00512895779684186},{"text":"Sorry.","start":14.094999,"end":14.495,"sentiment":"neutral","sentiment_score":-0.12679097056388855}],"sentiment":"neutral","sentiment_score":0.03816151074492014,"num_words":13,"start":1.76,"end":14.495},{"sentences":[{"text":"I just had one little mess I had to put.","start":14.495,"end":16.755,"sentiment":"neutral","sentiment_score":-0.2650856003165245},{"text":"Okay.","start":23.375,"end":23.695,"sentiment":"neutral","sentiment_score":-0.01575949229300022},{"text":"I just yeah.","start":23.695,"end":24.255,"sentiment":"neutral","sentiment_score":-0.04208163172006607},{"text":"I just had a a still something on the floor.","start":24.255,"end":29.105,"sentiment":"neutral","sentiment_score":-0.08077798821032048},{"text":"It needs to be cleaned up and just yeah.","start":29.105,"end":33.655,"sentiment":"neutral","sentiment_score":-0.004034802938501039}],"sentiment":"neutral","sentiment_score":-0.11021071209600478,"num_words":33,"start":14.495,"end":33.655},{"sentences":[{"text":"Oh, no.","start":33.655,"end":34.565002,"sentiment":"neutral","sentiment_score":-0.05302735976874828},{"text":"No.","start":34.565002,"end":35.02,"sentiment":"neutral","sentiment_score":-0.08069619536399841},{"text":"I it's it's not.","start":35.02,"end":37.295002,"sentiment":"neutral","sentiment_score":0.08852477185428143},{"text":"It's not.","start":37.295002,"end":38.205,"sentiment":"neutral","sentiment_score":-0.06344345770776272},{"text":"I just gotta let the volume.","start":38.205,"end":40.935,"sentiment":"neutral","sentiment_score":-0.003940785614152749}],"sentiment":"neutral","sentiment_score":0.0011211028943459193,"num_words":15,"start":33.655,"end":40.935},{"sentences":[{"text":"Yes.","start":59.43,"end":59.93,"sentiment":"neutral","sentiment_score":0.11623205244541168},{"text":"My full name is Patricia Ann Williams, and my date of birth is the fourth of the twelfth nineteen sixty seven.","start":69.465,"end":76.205,"sentiment":"neutral","sentiment_score":0.04744644179230645},{"text":"Oh, okay.","start":79.91,"end":80.55,"sentiment":"neutral","sentiment_score":0.044593386352062225},{"text":"3 Homes Court, Goodna, Queensland 4300.","start":80.55,"end":84.33,"sentiment":"neutral","sentiment_score":0.044611383229494095},{"text":"That's quite been running a bit beyond the time.","start":88.23,"end":91.130005,"sentiment":"neutral","sentiment_score":-0.11084131648143132}],"sentiment":"neutral","sentiment_score":0.01209975779056549,"num_words":39,"start":59.43,"end":91.130005},{"sentences":[{"text":"No.","start":94.695,"end":95.015,"sentiment":"neutral","sentiment_score":-0.13268817961215973},{"text":"That's alright.","start":95.015,"end":95.755,"sentiment":"neutral","sentiment_score":-0.08727552741765976},{"text":"I've I've just got dog training at I've got three dogs.","start":96.055,"end":101.915,"sentiment":"neutral","sentiment_score":-0.0332335965199904},{"text":"A board colleague, I guess no.","start":103.335,"end":106.16,"sentiment":"neutral","sentiment_score":-0.046186842334767185},{"text":"No.","start":106.16,"end":106.240005,"sentiment":"neutral","sentiment_score":-0.14890101552009585}],"sentiment":"neutral","sentiment_score":-0.0523252793188606,"num_words":21,"start":94.695,"end":106.240005},{"sentences":[{"text":"No.","start":106.240005,"end":106.48,"sentiment":"neutral","sentiment_score":-0.1320144534111023},{"text":"I do it at home.","start":106.48,"end":107.28001,"sentiment":"neutral","sentiment_score":-0.10983696430921555},{"text":"I do it at home.","start":107.28001,"end":108.08,"sentiment":"neutral","sentiment_score":-0.07366098687052727},{"text":"I've I had an operation.","start":108.08,"end":109.200005,"sentiment":"neutral","sentiment_score":-0.1415842056274414},{"text":"I can't go anywhere.","start":109.200005,"end":110.26,"sentiment":"neutral","sentiment_score":-0.16173715516924858}],"sentiment":"neutral","sentiment_score":-0.12021869290620088,"num_words":20,"start":106.240005,"end":110.26},{"sentences":[{"text":"Yeah.","start":113.12,"end":113.36,"sentiment":"neutral","sentiment_score":-0.026504449546337128},{"text":"I'm alright.","start":113.36,"end":114.100006,"sentiment":"neutral","sentiment_score":-0.0297885425388813},{"text":"Hands still full, but then I had carpal tunnel with a twist.","start":114.32001,"end":117.46001,"sentiment":"neutral","sentiment_score":-0.11691509621838729},{"text":"Yeah.","start":123.335,"end":123.835,"sentiment":"neutral","sentiment_score":-0.03753900155425072},{"text":"No.","start":124.854996,"end":125.09499,"sentiment":"neutral","sentiment_score":-0.055659160017967224}],"sentiment":"neutral","sentiment_score":-0.09307416769511559,"num_words":17,"start":113.12,"end":125.09499},{"sentences":[{"text":"That's the thing.","start":125.09499,"end":125.814995,"sentiment":"neutral","sentiment_score":-0.03304637596011162},{"text":"I haven't said much.","start":125.814995,"end":126.875,"sentiment":"neutral","sentiment_score":-0.10200161673128605},{"text":"But the the the twist is six weeks after the carpal tunnel operation.","start":126.935,"end":131.97499,"sentiment":"neutral","sentiment_score":-0.1036971125465173},{"text":"I've gotta have another procedure with the elbow, which because the twist yeah.","start":131.97499,"end":138.38,"sentiment":"neutral","sentiment_score":-0.07578672397022064},{"text":"The twist was they took a piece of tendon out of the wrist, and what they do is they send it away and grow cells, like, with with 11 vials of blood.","start":138.38,"end":150.705,"sentiment":"neutral","sentiment_score":-0.04890026553766802}],"sentiment":"neutral","sentiment_score":-0.0677729841035146,"num_words":65,"start":125.09499,"end":150.705},{"sentences":[{"text":"Oh, dear.","start":151.485,"end":152.705,"sentiment":"neutral","sentiment_score":-0.028589600697159767},{"text":"Yeah.","start":152.765,"end":153.245,"sentiment":"neutral","sentiment_score":-0.02291049063205719},{"text":"And they send that away, and it takes six weeks for the cells to grow and and whatnot, and then they inject them back into your body, into the next part of the thing.","start":153.245,"end":164.72,"sentiment":"neutral","sentiment_score":-0.04131179357714513},{"text":"So yeah.","start":164.72,"end":165.54,"sentiment":"neutral","sentiment_score":-0.038014937192201614},{"text":"No.","start":171.68,"end":172.0,"sentiment":"neutral","sentiment_score":-0.1840434223413467}],"sentiment":"neutral","sentiment_score":-0.04361909925937653,"num_words":40,"start":151.485,"end":172.0},{"sentences":[{"text":"Not working at the moment, which is which is good.","start":172.0,"end":175.635,"sentiment":"neutral","sentiment_score":-0.09396226219832897},{"text":"I mean, I've basically been I haven't been full time for twelve months now because I've I've just I'm injured.","start":175.635,"end":185.555,"sentiment":"neutral","sentiment_score":-0.15837644580751659},{"text":"I can't it it won't heal.","start":185.555,"end":187.02,"sentiment":"negative","sentiment_score":-0.3634584943453471},{"text":"You know?","start":187.58,"end":190.16,"sentiment":"neutral","sentiment_score":-0.18153391778469086},{"text":"Very frustrating, but isn't it?","start":191.82,"end":193.68001,"sentiment":"neutral","sentiment_score":-0.2042409747838974}],"sentiment":"neutral","sentiment_score":-0.17842267938824588,"num_words":43,"start":172.0,"end":193.68001},{"sentences":[{"text":"I'm no.","start":196.46,"end":197.58,"sentiment":"neutral","sentiment_score":-0.13660386949777603},{"text":"70%.","start":197.58,"end":198.46,"sentiment":"neutral","sentiment_score":-0.07073549926280975},{"text":"I'm down to 70% of my wage.","start":198.46,"end":200.86,"sentiment":"neutral","sentiment_score":-0.10746929688113076},{"text":"So but that's alright.","start":200.86,"end":202.205,"sentiment":"neutral","sentiment_score":-0.02416996192187071},{"text":"I'm managing.","start":202.425,"end":203.16501,"sentiment":"neutral","sentiment_score":0.07012639567255974}],"sentiment":"neutral","sentiment_score":-0.06579096079804003,"num_words":16,"start":196.46,"end":203.16501},{"sentences":[{"text":"You know?","start":203.38501,"end":203.865,"sentiment":"neutral","sentiment_score":0.02437112107872963},{"text":"I'm paying the bills, and I get efficient and and, you know, it's not a lot.","start":203.865,"end":210.125,"sentiment":"neutral","sentiment_score":0.010811434942297637},{"text":"I'm missing about $400 a week.","start":210.345,"end":212.68501,"sentiment":"neutral","sentiment_score":-0.11389649286866188},{"text":"You know, 4 $100 a week and which reduces my super, which reduces everything else.","start":214.425,"end":220.95999,"sentiment":"neutral","sentiment_score":-0.09900078997015953},{"text":"So but I managed to make 81,000 for the year, so I don't know how I did that.","start":220.95999,"end":226.01999,"sentiment":"neutral","sentiment_score":0.015327383039726151}],"sentiment":"neutral","sentiment_score":-0.029311801944124072,"num_words":57,"start":203.38501,"end":226.01999},{"sentences":[{"text":"Yep.","start":237.215,"end":237.715,"sentiment":"neutral","sentiment_score":0.038528066128492355},{"text":"Yes.","start":249.23,"end":249.46999,"sentiment":"neutral","sentiment_score":0.059309180825948715},{"text":"Yes.","start":249.46999,"end":249.79,"sentiment":"neutral","sentiment_score":0.04610755294561386},{"text":"I'm oh, yeah.","start":249.79,"end":250.51,"sentiment":"neutral","sentiment_score":0.018653946618239086},{"text":"I'm I'm I'm I'm not 60 yet.","start":250.51,"end":253.40999,"sentiment":"neutral","sentiment_score":-0.04952280595898628}],"sentiment":"neutral","sentiment_score":-0.01128869245831783,"num_words":13,"start":237.215,"end":253.40999},{"sentences":[{"text":"If I was 60, I'd be gone.","start":253.46999,"end":254.90999,"sentiment":"neutral","sentiment_score":-0.17176440358161926},{"text":"If I was 60, I'd be gone.","start":254.90999,"end":256.445,"sentiment":"neutral","sentiment_score":-0.24156010363783156},{"text":"Well, I I don't know.","start":261.865,"end":263.065,"sentiment":"neutral","sentiment_score":-0.1051617294549942},{"text":"I'll see how I recover.","start":263.065,"end":264.365,"sentiment":"neutral","sentiment_score":-0.06471466198563576},{"text":"But after this year because I mean, being a bus driver, you need your hands, you need your arms, you need your wrist.","start":265.305,"end":272.63,"sentiment":"neutral","sentiment_score":-0.04086273608972197}],"sentiment":"neutral","sentiment_score":-0.09962758378304065,"num_words":47,"start":253.46999,"end":272.63},{"sentences":[{"text":"And, I mean, I don't even know how much super of life, really.","start":273.73,"end":279.19,"sentiment":"neutral","sentiment_score":-0.30595128066264665},{"text":"I sort of set and forget.","start":280.29,"end":281.88998,"sentiment":"neutral","sentiment_score":-0.15475215762853622},{"text":"Yeah.","start":281.88998,"end":282.13,"sentiment":"neutral","sentiment_score":-0.1264122724533081},{"text":"I just sort of set and forget.","start":282.13,"end":283.66998,"sentiment":"neutral","sentiment_score":-0.2102311828306743},{"text":"Oh, baby.","start":283.755,"end":285.215,"sentiment":"neutral","sentiment_score":-0.2532487139105797}],"sentiment":"neutral","sentiment_score":-0.24173819222326937,"num_words":29,"start":273.73,"end":285.215},{"sentences":[{"text":"Oh, you're a naughty voice.","start":285.995,"end":287.355,"sentiment":"negative","sentiment_score":-0.6097194373607635},{"text":"Yep.","start":287.355,"end":287.855,"sentiment":"neutral","sentiment_score":-0.1625692993402481},{"text":"I'm sorry.","start":288.795,"end":289.775,"sentiment":"neutral","sentiment_score":-0.20285209268331528},{"text":"But but don't throw the ball for him.","start":290.315,"end":293.695,"sentiment":"neutral","sentiment_score":-0.16442668810486794},{"text":"He will not get fired, and then he will just bug me until I feed I do so sort of thing.","start":293.835,"end":298.975,"sentiment":"neutral","sentiment_score":-0.22539969001497542}],"sentiment":"neutral","sentiment_score":-0.2612345315314628,"num_words":37,"start":285.995,"end":298.975},{"sentences":[{"text":"But, yeah, I just need to I'd like to make a plan, see if I can retire at 60.","start":299.035,"end":307.48,"sentiment":"neutral","sentiment_score":-0.021194375855358022},{"text":"I mean, my husband and I have plans.","start":308.58002,"end":310.76,"sentiment":"neutral","sentiment_score":-0.02529577468521893},{"text":"I'm how do I put this?","start":313.97498,"end":317.735,"sentiment":"neutral","sentiment_score":-0.05225788615643978},{"text":"I'm sick of life in the cities.","start":317.735,"end":320.235,"sentiment":"negative","sentiment_score":-0.3674426419394357},{"text":"I've had enough.","start":321.175,"end":322.07498,"sentiment":"neutral","sentiment_score":-0.1726659138997396}],"sentiment":"neutral","sentiment_score":-0.09322564862668514,"num_words":43,"start":299.035,"end":322.07498},{"sentences":[{"text":"I've absolutely had enough.","start":322.85498,"end":324.395,"sentiment":"neutral","sentiment_score":-0.03390886913985014},{"text":"What I would like to do when I turn 60 because my husband's already retired once, and he's had to go back to work because he spent all his sleep whatever.","start":325.06998,"end":333.31,"sentiment":"neutral","sentiment_score":-0.0005126370778006892},{"text":"That's his thing.","start":333.31,"end":334.27,"sentiment":"neutral","sentiment_score":-0.053304536268115044},{"text":"I don't wanna spend all my sleep when I get it.","start":334.27,"end":336.75,"sentiment":"neutral","sentiment_score":-0.217495858669281},{"text":"No?","start":336.75,"end":337.25,"sentiment":"neutral","sentiment_score":-0.09651867300271988}],"sentiment":"neutral","sentiment_score":-0.05600827906280756,"num_words":50,"start":322.85498,"end":337.25},{"sentences":[{"text":"Okay.","start":338.08502,"end":338.58502,"sentiment":"neutral","sentiment_score":-0.04799371212720871},{"text":"But I want to know how much is there.","start":339.92502,"end":342.58502,"sentiment":"neutral","sentiment_score":-0.05752463680174616},{"text":"And what I would like to do is buy my little mobile home and then live off, what, $500 a week.","start":343.845,"end":357.27,"sentiment":"neutral","sentiment_score":0.04692865970234076},{"text":"You know?","start":359.01,"end":359.67,"sentiment":"neutral","sentiment_score":0.08001580275595188},{"text":"That's what I would like to do, and I would like it to stretch for a few years at least.","start":360.13,"end":365.025,"sentiment":"neutral","sentiment_score":0.33242733106017114}],"sentiment":"neutral","sentiment_score":0.13638423843625583,"num_words":53,"start":338.08502,"end":365.025},{"sentences":[{"text":"You know?","start":367.10498,"end":367.76498,"sentiment":"neutral","sentiment_score":-0.02151858527213335},{"text":"I just I just need to leave.","start":368.065,"end":369.665,"sentiment":"neutral","sentiment_score":-0.19301406187670572},{"text":"I really do.","start":369.665,"end":370.305,"sentiment":"neutral","sentiment_score":-0.21057802935441336},{"text":"I'm sick of getting up, going to work, or basically getting up, playing with the dogs, and, yeah, I'm I'm over being at home as well.","start":370.305,"end":381.33,"sentiment":"neutral","sentiment_score":-0.12971045177143353},{"text":"So and I said to my husband, I've had enough.","start":381.33,"end":383.67,"sentiment":"neutral","sentiment_score":-0.11621405333280563}],"sentiment":"neutral","sentiment_score":-0.13667670773187032,"num_words":48,"start":367.10498,"end":383.67},{"sentences":[{"text":"And I I wanted to, you know, pull it at sixty and then and just see how the chip where the chips may fall, but I don't really my health is not the best either, I don't think.","start":384.77,"end":398.605,"sentiment":"neutral","sentiment_score":-0.19009699853823372},{"text":"And I just don't want to be 67 and falling to bits and not being able to do my dream, which was to do a lap of Australia.","start":399.545,"end":411.24,"sentiment":"neutral","sentiment_score":-0.22208775712975434},{"text":"You know?","start":412.02,"end":412.68,"sentiment":"neutral","sentiment_score":0.025726744905114174},{"text":"So I'm yep.","start":413.62,"end":421.47998,"sentiment":"neutral","sentiment_score":0.07062940547863643},{"text":"Yep.","start":428.71503,"end":429.195,"sentiment":"neutral","sentiment_score":0.032400161027908325}],"sentiment":"neutral","sentiment_score":-0.1825889066223883,"num_words":72,"start":384.77,"end":429.195},{"sentences":[{"text":"Yep.","start":429.195,"end":429.695,"sentiment":"neutral","sentiment_score":0.028785310685634613},{"text":"50 nine.","start":429.99503,"end":430.975,"sentiment":"neutral","sentiment_score":0.05080246925354004},{"text":"One year ago.","start":431.035,"end":432.095,"sentiment":"neutral","sentiment_score":0.148313378294309},{"text":"Yep.","start":439.53,"end":439.61,"sentiment":"neutral","sentiment_score":0.0790485069155693},{"text":"Yep.","start":439.61,"end":440.11,"sentiment":"neutral","sentiment_score":0.10331746190786362}],"sentiment":"neutral","sentiment_score":0.09471204411238432,"num_words":8,"start":429.195,"end":440.11},{"sentences":[{"text":"Under I wanna take 140 out.","start":457.82498,"end":460.2,"sentiment":"neutral","sentiment_score":0.067550012220939},{"text":"Yep.","start":465.40002,"end":465.80002,"sentiment":"neutral","sentiment_score":0.11834676563739777},{"text":"That's 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full.","start":490.95,"end":497.43,"sentiment":"neutral","sentiment_score":0.14849453419446945},{"text":"And I said to my husband, we gotta cut it out.","start":497.43,"end":500.25,"sentiment":"neutral","sentiment_score":-0.011503207073970274},{"text":"You know?","start":500.31,"end":500.87,"sentiment":"neutral","sentiment_score":0.030462516471743584}],"sentiment":"neutral","sentiment_score":0.057265810218864475,"num_words":58,"start":476.885,"end":500.87},{"sentences":[{"text":"I mean, $200 a week in like, between a we spend about a 150 to $200 a week in food.","start":500.87,"end":507.845,"sentiment":"neutral","sentiment_score":0.11108010932803154},{"text":"Right?","start":508.38498,"end":508.785,"sentiment":"neutral","sentiment_score":0.06229208782315254},{"text":"Not every week.","start":508.785,"end":509.66498,"sentiment":"neutral","sentiment_score":-0.16293458143870035},{"text":"Not every week.","start":509.66498,"end":510.305,"sentiment":"neutral","sentiment_score":-0.1897869954506556},{"text":"Some weeks a little bit less.","start":510.305,"end":511.66498,"sentiment":"neutral","sentiment_score":-0.1877198467652003}],"sentiment":"neutral","sentiment_score":0.003012438276500413,"num_words":33,"start":500.87,"end":511.66498},{"sentences":[{"text":"Some weeks a little bit more.","start":511.66498,"end":513.125,"sentiment":"neutral","sentiment_score":-0.12132616465290387},{"text":"And I said to him, do these fridges?","start":514.625,"end":516.78,"sentiment":"neutral","sentiment_score":0.014204305596649647},{"text":"Because we got big ones.","start":516.78,"end":517.9,"sentiment":"neutral","sentiment_score":0.060890600085258484},{"text":"We got big ones.","start":517.9,"end":518.86005,"sentiment":"neutral","sentiment_score":0.0814077127724886},{"text":"We got we got we got French 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know?","start":531.895,"end":532.555,"sentiment":"neutral","sentiment_score":0.013849593698978424}],"sentiment":"neutral","sentiment_score":0.057775038553194866,"num_words":36,"start":520.54004,"end":532.555},{"sentences":[{"text":"And I said to him, we don't need that.","start":533.09503,"end":534.85504,"sentiment":"neutral","sentiment_score":-0.030875274290641148},{"text":"We will have a tiny little freezer in a tiny little fridge in our little mobile home.","start":534.85504,"end":540.375,"sentiment":"neutral","sentiment_score":0.1048087477684021},{"text":"It's that simple.","start":540.375,"end":541.35504,"sentiment":"neutral","sentiment_score":0.26233013967672986},{"text":"You know?","start":541.895,"end":542.555,"sentiment":"neutral","sentiment_score":0.09661920741200447},{"text":"And he and I said, you won't be spending $200 a week on 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to cooking the old fashioned way, you know.","start":556.52496,"end":562.605,"sentiment":"neutral","sentiment_score":-0.02729293909904204},{"text":"If we need bread, we cook it sort of thing.","start":562.605,"end":565.02496,"sentiment":"neutral","sentiment_score":-0.011962871067225933},{"text":"And he's like, oh, I don't know if I'm gonna like this.","start":565.245,"end":568.305,"sentiment":"neutral","sentiment_score":-0.1582514438778162},{"text":"And he goes, what do we this is what he says to me.","start":568.685,"end":572.19,"sentiment":"neutral","sentiment_score":-0.07387117210489053},{"text":"I I tell you how things are gonna go.","start":572.41003,"end":575.07,"sentiment":"neutral","sentiment_score":0.086794456673993}],"sentiment":"neutral","sentiment_score":-0.043117254085484,"num_words":63,"start":556.52496,"end":575.07},{"sentences":[{"text":"He says to me, so after we've done a lap of Australia, what do we 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sell it and move in with your daughter or whatever.","start":593.255,"end":598.055,"sentiment":"neutral","sentiment_score":-0.0316191372510634},{"text":"You can do whatever you like because I won't care.","start":598.055,"end":600.24,"sentiment":"neutral","sentiment_score":-0.003908464312553405},{"text":"I said, but if you die before me, I'll continue to drive around Australia.","start":600.39996,"end":604.42,"sentiment":"neutral","sentiment_score":-0.042025968964610784},{"text":"And he said, that's and he goes, well, what happens if you die on the side of the road?","start":604.95996,"end":610.88,"sentiment":"neutral","sentiment_score":-0.049895472628505605}],"sentiment":"neutral","sentiment_score":-0.09656975281081702,"num_words":76,"start":588.615,"end":610.88},{"sentences":[{"text":"I said, well, then I'm dead.","start":610.88,"end":611.83997,"sentiment":"neutral","sentiment_score":-0.28789400309324265},{"text":"They find me on the side of the 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of the coin and, you know, in between that, what's that?","start":656.48,"end":661.75995,"sentiment":"neutral","sentiment_score":-0.0477392620900098},{"text":"52 from '84 was it?","start":661.75995,"end":663.93994,"sentiment":"neutral","sentiment_score":-0.014925198256969452},{"text":"Hang on.","start":665.04,"end":665.43994,"sentiment":"neutral","sentiment_score":-0.01166482362896204}],"sentiment":"neutral","sentiment_score":-0.07578465829979866,"num_words":47,"start":644.795,"end":665.43994},{"sentences":[{"text":"Let me see.","start":665.43994,"end":666.0,"sentiment":"neutral","sentiment_score":0.0040648697564999265},{"text":"We added and then divided by two, don't you?","start":666.0,"end":669.045,"sentiment":"neutral","sentiment_score":0.004509754271970855},{"text":"Hang on.","start":669.285,"end":669.52496,"sentiment":"neutral","sentiment_score":-0.0018223486840724945},{"text":"Let me let me get let me get my figures 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going.","start":918.96497,"end":921.46497,"sentiment":"neutral","sentiment_score":-0.11694156676530838},{"text":"Yeah?","start":921.685,"end":922.185,"sentiment":"neutral","sentiment_score":-0.009413949213922024},{"text":"Yes.","start":923.045,"end":923.545,"sentiment":"neutral","sentiment_score":0.10821259021759032},{"text":"Yep.","start":931.20496,"end":931.68,"sentiment":"neutral","sentiment_score":0.0912424772977829}],"sentiment":"neutral","sentiment_score":-0.10403151278539251,"num_words":24,"start":915.66003,"end":931.68},{"sentences":[{"text":"No.","start":937.68,"end":938.16,"sentiment":"neutral","sentiment_score":-0.00044348277151584625},{"text":"My yeah.","start":938.16,"end":939.12,"sentiment":"neutral","sentiment_score":0.013237285427749157},{"text":"No.","start":939.12,"end":939.36,"sentiment":"neutral","sentiment_score":0.02187424711883068},{"text":"My husband, you know, I just go it's it's just like I just can't 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smoke.","start":1126.795,"end":1127.5951,"sentiment":"neutral","sentiment_score":-0.1777909795443217}],"sentiment":"neutral","sentiment_score":-0.06825973279774189,"num_words":13,"start":1112.16,"end":1127.5951},{"sentences":[{"text":"I will never smoke.","start":1127.5951,"end":1128.75,"sentiment":"neutral","sentiment_score":-0.150126775726676},{"text":"My my daughter asked me to go and buy her a packet of smokes last week.","start":1128.99,"end":1133.49,"sentiment":"neutral","sentiment_score":-0.09611015114933252},{"text":"And I I was thinking I was thinking of 32 dollars, you know, because you can't buy twenties now.","start":1134.11,"end":1139.39,"sentiment":"neutral","sentiment_score":-0.11095755017901722},{"text":"You can't buy fifties or all the big like you used to.","start":1139.39,"end":1144.0549,"sentiment":"neutral","sentiment_score":-0.18151048695047697},{"text":"40 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that.","start":1345.125,"end":1348.965,"sentiment":"neutral","sentiment_score":-0.04303416237235069},{"text":"And then I've since found out because they're adults.","start":1348.965,"end":1351.7849,"sentiment":"neutral","sentiment_score":-0.05821563841568099}],"sentiment":"neutral","sentiment_score":-0.020222031076749167,"num_words":30,"start":1338.325,"end":1351.7849},{"sentences":[{"text":"They're adult kids.","start":1352.68,"end":1353.72,"sentiment":"neutral","sentiment_score":-0.0260539793719848},{"text":"They have to pay.","start":1353.72,"end":1354.76,"sentiment":"neutral","sentiment_score":-0.038948165252804756},{"text":"I said, I think it's a fair bit of tax, actually.","start":1354.76,"end":1357.98,"sentiment":"neutral","sentiment_score":-0.037183694541454315},{"text":"I think it's quite a bit.","start":1359.0,"end":1360.46,"sentiment":"neutral","sentiment_score":-0.055043929256498814},{"text":"That's that's wrong.","start":1366.68,"end":1367.945,"sentiment":"neutral","sentiment_score":-0.014208486924568817}],"sentiment":"neutral","sentiment_score":-0.037624602792439635,"num_words":27,"start":1352.68,"end":1367.945},{"sentences":[{"text":"You should be able to leave stuff to whomever.","start":1369.525,"end":1372.745,"sentiment":"neutral","sentiment_score":-0.14745173354943594},{"text":"Oh, yes.","start":1376.725,"end":1377.465,"sentiment":"neutral","sentiment_score":-0.009775758720934391},{"text":"That one.","start":1381.9249,"end":1382.61,"sentiment":"neutral","sentiment_score":-0.048063505440950394},{"text":"Yeah.","start":1384.21,"end":1384.71,"sentiment":"neutral","sentiment_score":-0.05722977966070175},{"text":"It it it can't.","start":1385.09,"end":1386.23,"sentiment":"neutral","sentiment_score":-0.13620535098016262}],"sentiment":"neutral","sentiment_score":-0.11359973965833585,"num_words":18,"start":1369.525,"end":1386.23},{"sentences":[{"text":"I mean, I'm gonna spend mine anyway.","start":1387.01,"end":1389.83,"sentiment":"neutral","sentiment_score":-0.06766997597047261},{"text":"It won't matter.","start":1390.69,"end":1391.67,"sentiment":"neutral","sentiment_score":-0.014380060912420353},{"text":"There won't be much left.","start":1392.69,"end":1394.07,"sentiment":"neutral","sentiment_score":-0.0798003390431404},{"text":"Enough.","start":1397.41,"end":1397.865,"sentiment":"neutral","sentiment_score":-0.02907712757587433},{"text":"Yeah.","start":1398.985,"end":1399.225,"sentiment":"neutral","sentiment_score":0.0408816933631897}],"sentiment":"neutral","sentiment_score":-0.053178067291703296,"num_words":17,"start":1387.01,"end":1399.225},{"sentences":[{"text":"I just don't put this all up.","start":1399.225,"end":1401.165,"sentiment":"neutral","sentiment_score":0.07207414720739637},{"text":"Have a drink?","start":1405.785,"end":1406.525,"sentiment":"neutral","sentiment_score":0.21109922230243683},{"text":"Yep.","start":1407.225,"end":1407.725,"sentiment":"neutral","sentiment_score":0.16671046614646912},{"text":"Yep.","start":1409.88,"end":1410.38,"sentiment":"positive","sentiment_score":0.44125720858573914},{"text":"Oh, I want I want to go to the script.","start":1423.64,"end":1425.82,"sentiment":"neutral","sentiment_score":0.1108782384544611}],"sentiment":"neutral","sentiment_score":0.1297530343925411,"num_words":22,"start":1399.225,"end":1425.82},{"sentences":[{"text":"I wanna go for a trip.","start":1425.855,"end":1428.495,"sentiment":"neutral","sentiment_score":0.17105291287104288},{"text":"I don't know I don't know where yet.","start":1428.495,"end":1430.095,"sentiment":"neutral","sentiment_score":-0.03627982176840305},{"text":"I just I don't know where yet, but I just wanna no.","start":1430.095,"end":1434.815,"sentiment":"neutral","sentiment_score":-0.05140867456793785},{"text":"Overseas.","start":1434.815,"end":1435.2949,"sentiment":"neutral","sentiment_score":-0.04761147126555443},{"text":"I'm gonna do Australia in my own little my own time.","start":1435.2949,"end":1439.075,"sentiment":"neutral","sentiment_score":0.06149664148688316}],"sentiment":"neutral","sentiment_score":0.019684905088261553,"num_words":38,"start":1425.855,"end":1439.075},{"sentences":[{"text":"I'll do Australia.","start":1439.34,"end":1440.32,"sentiment":"neutral","sentiment_score":0.12079852322737376},{"text":"I mean, my husband and I, we've done quite a few trips around Queensland and Tasmania and Sydney, like, New South like, coastal New South Wales.","start":1440.86,"end":1451.5,"sentiment":"neutral","sentiment_score":0.18629417568445206},{"text":"We've done quite a few trips, actually.","start":1451.5,"end":1453.34,"sentiment":"neutral","sentiment_score":0.21108913528067724},{"text":"I I need to get a map out and mark where we've been and where we wanna go sort of thing.","start":1453.34,"end":1458.385,"sentiment":"neutral","sentiment_score":0.014403094049720537},{"text":"So he hasn't been to the Northern Territory.","start":1458.8451,"end":1461.3451,"sentiment":"neutral","sentiment_score":-0.05909682344645262}],"sentiment":"neutral","sentiment_score":0.1002055149525404,"num_words":65,"start":1439.34,"end":1461.3451},{"sentences":[{"text":"I haven't been to Western.","start":1461.485,"end":1462.525,"sentiment":"neutral","sentiment_score":-0.0946894958615303},{"text":"I've sort of stuck my toe in Western Australia, and that was about it.","start":1462.525,"end":1465.8251,"sentiment":"neutral","sentiment_score":-0.109946358948946},{"text":"Haven't you?","start":1469.0851,"end":1469.985,"sentiment":"neutral","sentiment_score":-0.08105497434735298},{"text":"So and oh, I love it.","start":1471.08,"end":1474.12,"sentiment":"neutral","sentiment_score":0.3116375394165516},{"text":"I I lived in the territory for a couple of years, so, yeah, that's alright.","start":1474.12,"end":1477.9,"sentiment":"neutral","sentiment_score":0.09019701778888703}],"sentiment":"neutral","sentiment_score":0.024951763096309844,"num_words":42,"start":1461.485,"end":1477.9},{"sentences":[{"text":"No.","start":1480.2,"end":1480.52,"sentiment":"neutral","sentiment_score":-0.03196531534194946},{"text":"I loved it up there.","start":1480.52,"end":1481.64,"sentiment":"neutral","sentiment_score":0.3181114852428436},{"text":"Went to Lichfield, Kakadu.","start":1481.64,"end":1483.34,"sentiment":"neutral","sentiment_score":0.034724839963018894},{"text":"I didn't Kakadu didn't impress me much, but Litchfield Litchfield is a great day trip.","start":1483.88,"end":1489.8251,"sentiment":"neutral","sentiment_score":0.21358465602000554},{"text":"It's an excellent day trip, Litchfield National Park is.","start":1489.8251,"end":1493.025,"sentiment":"positive","sentiment_score":0.598556700679991}],"sentiment":"neutral","sentiment_score":0.30259622403365727,"num_words":34,"start":1480.2,"end":1493.025},{"sentences":[{"text":"It's great, you know, sort of thing.","start":1493.025,"end":1495.925,"sentiment":"neutral","sentiment_score":0.24514410538332804},{"text":"Oh, like and the termite nest, you know, and stuff like that.","start":1497.5851,"end":1502.39,"sentiment":"neutral","sentiment_score":0.04073023656383157},{"text":"Yeah.","start":1502.39,"end":1502.63,"sentiment":"neutral","sentiment_score":0.03432397171854973},{"text":"The crop yeah.","start":1502.63,"end":1503.35,"sentiment":"neutral","sentiment_score":0.02588386895755927},{"text":"The 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September.","start":1513.75,"end":1523.075,"sentiment":"neutral","sentiment_score":0.05372193890313307}],"sentiment":"neutral","sentiment_score":0.04883905459195376,"num_words":50,"start":1506.0701,"end":1523.075},{"sentences":[{"text":"Spend that in a top part and then go south.","start":1523.375,"end":1526.435,"sentiment":"neutral","sentiment_score":0.0640145182609558},{"text":"You know?","start":1527.135,"end":1527.715,"sentiment":"neutral","sentiment_score":0.018720317631959915},{"text":"Alright.","start":1528.655,"end":1529.155,"sentiment":"neutral","sentiment_score":0.05790461227297783},{"text":"It depends.","start":1529.41,"end":1530.23,"sentiment":"neutral","sentiment_score":0.05186800379306078},{"text":"Oh, yes.","start":1539.17,"end":1539.89,"sentiment":"neutral","sentiment_score":0.03630449436604977}],"sentiment":"neutral","sentiment_score":0.05363737802733393,"num_words":17,"start":1523.375,"end":1539.89},{"sentences":[{"text":"I do.","start":1539.89,"end":1540.45,"sentiment":"neutral","sentiment_score":0.03410100378096104},{"text":"I've I've got my I've got my phone in my hand.","start":1540.45,"end":1548.405,"sentiment":"neutral","sentiment_score":0.030198279429565777},{"text":"Yep.","start":1551.905,"end":1552.405,"sentiment":"neutral","sentiment_score":0.010069557465612888},{"text":"Veronica Glover.","start":1572.4751,"end":1573.8551,"sentiment":"neutral","sentiment_score":0.018070596270263195},{"text":"There you go.","start":1573.915,"end":1574.7351,"sentiment":"neutral","sentiment_score":0.02298958661655585}],"sentiment":"neutral","sentiment_score":0.027134873218050127,"num_words":19,"start":1539.89,"end":1574.7351},{"sentences":[{"text":"Find document.","start":1580.0751,"end":1580.9751,"sentiment":"neutral","sentiment_score":0.0017879195511341095},{"text":"Yep.","start":1581.63,"end":1582.13,"sentiment":"neutral","sentiment_score":0.13509856164455414},{"text":"Okay.","start":1583.63,"end":1584.13,"sentiment":"neutral","sentiment_score":0.26644423604011536},{"text":"Look.","start":1594.285,"end":1594.785,"sentiment":"neutral","sentiment_score":0.21373021602630615},{"text":"You you you haven't steered me wrong yet.","start":1595.885,"end":1597.965,"sentiment":"neutral","sentiment_score":0.13671950157731771}],"sentiment":"neutral","sentiment_score":0.13173883580244505,"num_words":13,"start":1580.0751,"end":1597.965},{"sentences":[{"text":"So okay.","start":1597.965,"end":1600.385,"sentiment":"neutral","sentiment_score":0.295984223484993},{"text":"So I've just got 524 performance.","start":1602.925,"end":1605.905,"sentiment":"neutral","sentiment_score":0.1248055100440979},{"text":"Okay.","start":1607.5599,"end":1608.0599,"sentiment":"neutral","sentiment_score":0.029821746051311493},{"text":"No.","start":1614.0399,"end":1614.2799,"sentiment":"neutral","sentiment_score":-0.041293915361166},{"text":"It just says performance with I r r.","start":1614.2799,"end":1617.1,"sentiment":"neutral","sentiment_score":-0.019553401973098516}],"sentiment":"neutral","sentiment_score":0.06516122900777394,"num_words":18,"start":1597.965,"end":1617.1},{"sentences":[{"text":"I can't find the next.","start":1623.255,"end":1624.715,"sentiment":"neutral","sentiment_score":-0.04250932931900024},{"text":"Oh, is that design oh, no.","start":1626.215,"end":1630.5349,"sentiment":"neutral","sentiment_score":-0.03922405776878198},{"text":"It says decline design.","start":1630.5349,"end":1631.9149,"sentiment":"neutral","sentiment_score":-0.043634770438075066},{"text":"Oh, hang 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two.","start":1648.635,"end":1649.915,"sentiment":"neutral","sentiment_score":-0.022595065645873547}],"sentiment":"neutral","sentiment_score":-0.0469262936995143,"num_words":21,"start":1640.54,"end":1649.915},{"sentences":[{"text":"I've only got page one of two.","start":1649.915,"end":1651.675,"sentiment":"neutral","sentiment_score":-0.039319467331681936},{"text":"Hang on.","start":1651.675,"end":1652.0751,"sentiment":"neutral","sentiment_score":-0.028226892463862896},{"text":"Let's go back one.","start":1652.0751,"end":1653.4551,"sentiment":"neutral","sentiment_score":-0.02055069152265787},{"text":"No.","start":1654.155,"end":1654.655,"sentiment":"neutral","sentiment_score":-0.0885600745677948},{"text":"I know it I know you got two pages.","start":1655.675,"end":1657.6151,"sentiment":"neutral","sentiment_score":-0.09286406884590785}],"sentiment":"neutral","sentiment_score":-0.05818389202265636,"num_words":23,"start":1649.915,"end":1657.6151},{"sentences":[{"text":"Yeah.","start":1667.3201,"end":1667.4801,"sentiment":"neutral","sentiment_score":0.01949639618396759},{"text":"Yeah.","start":1667.4801,"end":1667.9801,"sentiment":"neutral","sentiment_score":0.02564496174454689},{"text":"Yeah.","start":1671.0801,"end":1671.16,"sentiment":"neutral","sentiment_score":0.07566820085048676},{"text":"That's that's good.","start":1671.16,"end":1672.04,"sentiment":"neutral","sentiment_score":0.2689786156018575},{"text":"I might grab my laptop.","start":1672.04,"end":1673.605,"sentiment":"neutral","sentiment_score":0.11479077935218811}],"sentiment":"neutral","sentiment_score":0.13651811839504677,"num_words":11,"start":1667.3201,"end":1673.605},{"sentences":[{"text":"Hopefully, it's charged.","start":1673.605,"end":1674.6449,"sentiment":"neutral","sentiment_score":0.09838366011778514},{"text":"Okay.","start":1674.6449,"end":1675.0449,"sentiment":"neutral","sentiment_score":0.06889218091964722},{"text":"I'll just grab my laptop because it's very small.","start":1675.0449,"end":1677.765,"sentiment":"neutral","sentiment_score":0.03447477022806803},{"text":"Alright.","start":1677.765,"end":1678.265,"sentiment":"neutral","sentiment_score":0.08902885019779205},{"text":"Okay.","start":1681.9249,"end":1682.4249,"sentiment":"neutral","sentiment_score":0.2624357044696808}],"sentiment":"neutral","sentiment_score":0.06838537653287252,"num_words":15,"start":1673.605,"end":1682.4249},{"sentences":[{"text":"Thanks.","start":1682.6449,"end":1683.1449,"sentiment":"positive","sentiment_score":0.4355661571025848},{"text":"Now now I've got a I've got a new laptop, so everything's the Gmail login.","start":1770.25,"end":1776.19,"sentiment":"neutral","sentiment_score":0.08064150636394819},{"text":"Goody.","start":1778.385,"end":1778.885,"sentiment":"positive","sentiment_score":0.608637273311615},{"text":"This is gonna be fun.","start":1779.105,"end":1780.5651,"sentiment":"positive","sentiment_score":0.6239705085754395},{"text":"And with oh, I'm bad.","start":1781.105,"end":1786.405,"sentiment":"neutral","sentiment_score":-0.06790707409381866}],"sentiment":"neutral","sentiment_score":0.186449748084501,"num_words":27,"start":1682.6449,"end":1786.405},{"sentences":[{"text":"Sorry.","start":1807.335,"end":1807.835,"sentiment":"neutral","sentiment_score":-0.1630063354969025},{"text":"Now.","start":1850.17,"end":1850.67,"sentiment":"neutral","sentiment_score":0.030141212046146393},{"text":"Oh, make sure you can always sign in.","start":1851.61,"end":1853.37,"sentiment":"neutral","sentiment_score":0.04572967905551195},{"text":"Yes.","start":1853.37,"end":1853.6901,"sentiment":"neutral","sentiment_score":0.02062218077480793},{"text":"That's it.","start":1853.6901,"end":1854.3501,"sentiment":"neutral","sentiment_score":0.004436559975147247}],"sentiment":"neutral","sentiment_score":0.020189816132187843,"num_words":13,"start":1807.335,"end":1854.3501},{"sentences":[{"text":"I haven't because I haven't used the laptop that much, I just I haven't done my email.","start":1857.61,"end":1866.7849,"sentiment":"neutral","sentiment_score":-0.1533297243363717},{"text":"I just do it on my phone.","start":1866.7849,"end":1867.985,"sentiment":"neutral","sentiment_score":-0.08695674581187111},{"text":"It's just the oh, look at that.","start":1867.985,"end":1869.1849,"sentiment":"neutral","sentiment_score":-0.0713420994579792},{"text":"Oh, wow.","start":1869.1849,"end":1869.825,"sentiment":"neutral","sentiment_score":0.0013209600001573563},{"text":"We've got one.","start":1869.825,"end":1870.8049,"sentiment":"neutral","sentiment_score":0.010460746164123217}],"sentiment":"neutral","sentiment_score":-0.10224091866984963,"num_words":36,"start":1857.61,"end":1870.8049},{"sentences":[{"text":"Yay.","start":1871.0249,"end":1871.5249,"sentiment":"neutral","sentiment_score":0.07563871145248413},{"text":"New England.","start":1871.825,"end":1872.565,"sentiment":"neutral","sentiment_score":0.028214597143232822},{"text":"Oh, I managed to I managed to get done 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split.","start":1882.99,"end":1884.0499,"sentiment":"neutral","sentiment_score":0.19696337978045145},{"text":"Okay.","start":1888.575,"end":1889.0549,"sentiment":"neutral","sentiment_score":0.027448074892163277}],"sentiment":"neutral","sentiment_score":0.1038339842731754,"num_words":18,"start":1878.99,"end":1889.0549},{"sentences":[{"text":"I see annual review.","start":1889.0549,"end":1891.715,"sentiment":"neutral","sentiment_score":0.025688850320875645},{"text":"Hello, Patricia Williams.","start":1892.255,"end":1893.5349,"sentiment":"neutral","sentiment_score":0.0313006155192852},{"text":"Whitlam Smith has requested your signature on documents.","start":1893.5349,"end":1897.075,"sentiment":"neutral","sentiment_score":0.016426099580712616},{"text":"Patricia Williams 26 signed documents.","start":1897.2949,"end":1899.7949,"sentiment":"neutral","sentiment_score":0.011916375532746316},{"text":"You have until the the October 16, is 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time?","start":1920.7949,"end":1921.775,"sentiment":"neutral","sentiment_score":-0.0010562374566992123},{"text":"Okay.","start":1921.9149,"end":1922.4149,"sentiment":"neutral","sentiment_score":-0.005456260871142149},{"text":"Oh, jeez.","start":1923.995,"end":1924.635,"sentiment":"neutral","sentiment_score":-0.020239513367414474},{"text":"Is that my suit for 29,000?","start":1924.635,"end":1926.715,"sentiment":"neutral","sentiment_score":-0.04367612302303314},{"text":"That's not much.","start":1926.715,"end":1927.695,"sentiment":"neutral","sentiment_score":-0.2861745556195577}],"sentiment":"neutral","sentiment_score":-0.07797896033152937,"num_words":15,"start":1920.7949,"end":1927.695},{"sentences":[{"text":"Oh, it's not what I made.","start":1929.355,"end":1930.895,"sentiment":"neutral","sentiment_score":-0.1856351171930631},{"text":"No.","start":1931.89,"end":1932.29,"sentiment":"neutral","sentiment_score":-0.09477826952934264},{"text":"That's just 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cancer or something like that, and I've got six months to live, I can just call you up and say, hey.","start":3058.6902,"end":3065.6501,"sentiment":"neutral","sentiment_score":-0.09393340864529212},{"text":"We've got a problem.","start":3065.6501,"end":3066.7102,"sentiment":"neutral","sentiment_score":-0.247183445841074},{"text":"I'm dying, and I need to organize this stuff.","start":3067.315,"end":3070.135,"sentiment":"neutral","sentiment_score":-0.13496920466423035},{"text":"Yeah.","start":3070.195,"end":3070.695,"sentiment":"neutral","sentiment_score":-0.0051832180470228195},{"text":"Oh, 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pressed find.","start":3111.47,"end":3112.69,"sentiment":"neutral","sentiment_score":-0.180064395070076},{"text":"And then you will get a signed document by email, download.","start":3113.79,"end":3121.01,"sentiment":"neutral","sentiment_score":0.031122202730991623},{"text":"There are other documents waiting for your signature.","start":3121.8699,"end":3125.0898,"sentiment":"neutral","sentiment_score":0.023024333640933037},{"text":"Oh, okay.","start":3125.385,"end":3125.785,"sentiment":"neutral","sentiment_score":-0.003595218062400818},{"text":"Hang on.","start":3125.785,"end":3126.605,"sentiment":"neutral","sentiment_score":-0.059865325689315796}],"sentiment":"neutral","sentiment_score":-0.005406745136357271,"num_words":26,"start":3111.47,"end":3126.605},{"sentences":[{"text":"I need to sign other 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going through it all again.","start":3142.23,"end":3144.01,"sentiment":"neutral","sentiment_score":-0.028627942449280193},{"text":"Oh, here we go.","start":3144.07,"end":3145.1301,"sentiment":"neutral","sentiment_score":0.006662972504273057},{"text":"How do we do how do we change that?","start":3146.1501,"end":3148.49,"sentiment":"neutral","sentiment_score":-0.005575709458854463}],"sentiment":"neutral","sentiment_score":-0.016679963193319994,"num_words":29,"start":3135.705,"end":3148.49},{"sentences":[{"text":"Okay.","start":3149.83,"end":3150.33,"sentiment":"neutral","sentiment_score":-0.012136409990489485},{"text":"No.","start":3150.6301,"end":3151.1301,"sentiment":"neutral","sentiment_score":-0.05397804081439972},{"text":"Yeah.","start":3151.67,"end":3152.17,"sentiment":"neutral","sentiment_score":-0.01915750838816166},{"text":"Even though the the Okview services, how do you go to the next 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advice.","start":3347.535,"end":3350.9148,"sentiment":"neutral","sentiment_score":-0.024510287834952276},{"text":"Okay?","start":3351.375,"end":3351.855,"sentiment":"neutral","sentiment_score":-0.001454472541809082},{"text":"You can either take it or leave it.","start":3351.855,"end":3353.795,"sentiment":"neutral","sentiment_score":-0.022355841821990907}],"sentiment":"neutral","sentiment_score":-0.015520892076430813,"num_words":63,"start":3325.7449,"end":3353.795},{"sentences":[{"text":"Do not give them do not give them tablets, phones, whatever.","start":3354.255,"end":3361.87,"sentiment":"neutral","sentiment_score":-0.1797631775790995},{"text":"Don't do it.","start":3362.25,"end":3363.1501,"sentiment":"neutral","sentiment_score":-0.09011261413494746},{"text":"Okay.","start":3363.53,"end":3364.03,"sentiment":"neutral","sentiment_score":-0.045056942850351334},{"text":"Yeah.","start":3367.85,"end":3368.33,"sentiment":"neutral","sentiment_score":-0.019221678376197815},{"text":"They want peace and quiet, so they just give them the phone.","start":3368.33,"end":3371.3901,"sentiment":"neutral","sentiment_score":-0.05991402020057043}],"sentiment":"neutral","sentiment_score":-0.10824927355029754,"num_words":28,"start":3354.255,"end":3371.3901},{"sentences":[{"text":"No.","start":3371.4502,"end":3371.9502,"sentiment":"neutral","sentiment_score":-0.16507938504219055},{"text":"It's it's actually it's very addictive, very addictive, and they end up into psychotic little monsters.","start":3374.4248,"end":3383.005,"sentiment":"negative","sentiment_score":-0.4465559534728527},{"text":"All my grandkids, they're just like they all got phones and whatnot, and they just sort of sit there and you're you're trying to talk to them and not they just whatever.","start":3383.2249,"end":3392.46,"sentiment":"neutral","sentiment_score":-0.2253025067038834},{"text":"Although I must admit, my stepdaughter's boys, they came over for dinner.","start":3392.68,"end":3396.86,"sentiment":"neutral","sentiment_score":-0.028620135349531967},{"text":"My stepdaughter and her husband and boys came over for dinner, and not a phone in sight.","start":3397.24,"end":3402.645,"sentiment":"neutral","sentiment_score":-0.051231648992089665}],"sentiment":"neutral","sentiment_score":-0.20171839118194887,"num_words":78,"start":3371.4502,"end":3402.645},{"sentences":[{"text":"None of them had a phone, which was really good.","start":3404.2249,"end":3406.785,"sentiment":"neutral","sentiment_score":-0.1025001049041748},{"text":"I was, like, quite surprised.","start":3406.785,"end":3408.065,"sentiment":"neutral","sentiment_score":0.010567740350961686},{"text":"I was like, yeah.","start":3408.065,"end":3409.825,"sentiment":"neutral","sentiment_score":-0.07401578966528177},{"text":"They they weren't on their phones.","start":3409.825,"end":3411.345,"sentiment":"neutral","sentiment_score":-0.15765288720528284},{"text":"They weren't I think mom just took them off and said you will be respectful and, yeah, so yeah.","start":3411.345,"end":3421.07,"sentiment":"neutral","sentiment_score":-0.1455571402452494}],"sentiment":"neutral","sentiment_score":-0.11317564758726141,"num_words":44,"start":3404.2249,"end":3421.07},{"sentences":[{"text":"That's just that's my own little and you know what?","start":3421.1301,"end":3423.95,"sentiment":"neutral","sentiment_score":0.010861725639551878},{"text":"You you listen to what you think.","start":3424.17,"end":3426.97,"sentiment":"neutral","sentiment_score":0.005493507321391787},{"text":"Okay?","start":3426.97,"end":3427.37,"sentiment":"neutral","sentiment_score":0.019796567037701607},{"text":"You're gonna have all your advice in the world, but you go with your gut because it's nothing like a mother's gut and instinct.","start":3427.37,"end":3434.785,"sentiment":"neutral","sentiment_score":-0.0010194236723085244},{"text":"I saved my I saved my daughter from choking because of my mother's instinct.","start":3436.765,"end":3442.065,"sentiment":"neutral","sentiment_score":-0.011580245303256171}],"sentiment":"neutral","sentiment_score":-0.00035216478032193036,"num_words":56,"start":3421.1301,"end":3442.065},{"sentences":[{"text":"She was like yeah.","start":3443.07,"end":3444.11,"sentiment":"neutral","sentiment_score":0.012115893419831991},{"text":"She was a baby.","start":3444.11,"end":3445.1501,"sentiment":"neutral","sentiment_score":0.008031836245208979},{"text":"She was just rolling over.","start":3445.1501,"end":3446.99,"sentiment":"neutral","sentiment_score":-0.001397271454334259},{"text":"So she's about three months, four months old.","start":3446.99,"end":3449.25,"sentiment":"neutral","sentiment_score":0.015268276678398252},{"text":"And my other daughter had we'd been the previous day, we'd been to a fight, and she got a lucky dip.","start":3449.9502,"end":3456.11,"sentiment":"neutral","sentiment_score":0.006456291746525537}],"sentiment":"neutral","sentiment_score":0.007888878606969402,"num_words":42,"start":3443.07,"end":3456.11},{"sentences":[{"text":"And there was a, like, a it looked like a big men's wedding ring band.","start":3456.11,"end":3460.0652,"sentiment":"neutral","sentiment_score":-0.0036776910225550332},{"text":"Right?","start":3460.445,"end":3460.7651,"sentiment":"neutral","sentiment_score":0.0037105781957507138},{"text":"So it was metal.","start":3460.7651,"end":3461.745,"sentiment":"neutral","sentiment_score":-0.006565013667568564},{"text":"Yeah.","start":3461.965,"end":3462.465,"sentiment":"neutral","sentiment_score":0.001789255067706108},{"text":"Just out of the lucky dip, and she was playing with it and sort of 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dress the girls and do all that.","start":3483.09,"end":3489.095,"sentiment":"neutral","sentiment_score":0.2862331572299202}],"sentiment":"neutral","sentiment_score":0.15127969612259157,"num_words":86,"start":3466.0452,"end":3489.095},{"sentences":[{"text":"Anyway, he was bringing my cup of tea in the mail and said, out of the way.","start":3489.795,"end":3493.315,"sentiment":"neutral","sentiment_score":0.05306937457884059},{"text":"Out of the way.","start":3493.315,"end":3493.795,"sentiment":"neutral","sentiment_score":0.026494097895920277},{"text":"Quick.","start":3493.795,"end":3494.115,"sentiment":"neutral","sentiment_score":0.07762416452169418},{"text":"Move.","start":3494.115,"end":3494.435,"sentiment":"neutral","sentiment_score":0.07498150318861008},{"text":"Move.","start":3494.435,"end":3494.675,"sentiment":"neutral","sentiment_score":0.060200367122888565}],"sentiment":"neutral","sentiment_score":0.0508734080940485,"num_words":24,"start":3489.795,"end":3494.675},{"sentences":[{"text":"Move.","start":3494.675,"end":3495.075,"sentiment":"neutral","sentiment_score":0.060009248554706573},{"text":"And he's like, what?","start":3495.075,"end":3496.035,"sentiment":"neutral","sentiment_score":0.03811586555093527},{"text":"What?","start":3496.035,"end":3496.535,"sentiment":"neutral","sentiment_score":0.017178170382976532},{"text":"I said, the baby.","start":3496.675,"end":3497.955,"sentiment":"neutral","sentiment_score":0.029753579758107662},{"text":"The baby.","start":3497.955,"end":3498.615,"sentiment":"neutral","sentiment_score":0.03552301600575447}],"sentiment":"neutral","sentiment_score":0.03497593601544698,"num_words":12,"start":3494.675,"end":3498.615},{"sentences":[{"text":"And he's like, what?","start":3498.835,"end":3499.795,"sentiment":"neutral","sentiment_score":0.017384885111823678},{"text":"He's like, got a hold of the tea in his hand, and I just went out there.","start":3499.795,"end":3504.8,"sentiment":"neutral","sentiment_score":0.012270040207487695},{"text":"She was lying on her back.","start":3504.8,"end":3506.34,"sentiment":"neutral","sentiment_score":-0.012989458627998829},{"text":"Alright?","start":3506.8801,"end":3507.3801,"sentiment":"neutral","sentiment_score":0.02265329658985138},{"text":"I picked her up.","start":3507.44,"end":3508.32,"sentiment":"neutral","sentiment_score":0.017584201879799366}],"sentiment":"neutral","sentiment_score":0.009161986759863794,"num_words":32,"start":3498.835,"end":3508.32},{"sentences":[{"text":"I turned her onto her stomach.","start":3508.32,"end":3509.68,"sentiment":"neutral","sentiment_score":-0.004337033877770106},{"text":"I stuck my finger in her mouth and pulled the ring out.","start":3509.68,"end":3512.6602,"sentiment":"neutral","sentiment_score":-0.04782679335524639},{"text":"Yeah.","start":3516.525,"end":3516.765,"sentiment":"neutral","sentiment_score":-0.3289033770561218},{"text":"It is crazy.","start":3516.765,"end":3517.7249,"sentiment":"negative","sentiment_score":-0.4586905837059021},{"text":"And he just looked at me and he went, you're crazy.","start":3517.7249,"end":3520.125,"sentiment":"negative","sentiment_score":-0.3349518206986514}],"sentiment":"neutral","sentiment_score":-0.18149663270874458,"num_words":33,"start":3508.32,"end":3520.125},{"sentences":[{"text":"How did you know that?","start":3520.125,"end":3521.2449,"sentiment":"neutral","sentiment_score":-0.291956627368927},{"text":"I said, I don't.","start":3521.2449,"end":3522.045,"sentiment":"neutral","sentiment_score":-0.290957435965538},{"text":"I hadn't even been out of bed.","start":3522.045,"end":3523.585,"sentiment":"neutral","sentiment_score":-0.2575186938047409},{"text":"I said, it's just something I knew because, you know, I just knew.","start":3524.125,"end":3528.4448,"sentiment":"neutral","sentiment_score":-0.13990377319546846},{"text":"I just knew something was not right and I to this day, I can fit.","start":3528.4448,"end":3533.03,"sentiment":"neutral","sentiment_score":-0.1644726643959681}],"sentiment":"neutral","sentiment_score":-0.19800188079137693,"num_words":44,"start":3520.125,"end":3533.03},{"sentences":[{"text":"Yeah.","start":3533.03,"end":3533.53,"sentiment":"neutral","sentiment_score":0.06109374761581421},{"text":"So always go with your gut.","start":3533.67,"end":3535.53,"sentiment":"neutral","sentiment_score":0.22957665969928107},{"text":"If you ever get as a woman, women have excellent intuition.","start":3536.1501,"end":3539.69,"sentiment":"neutral","sentiment_score":0.19876538013870065},{"text":"Alright?","start":3540.1501,"end":3540.6501,"sentiment":"neutral","sentiment_score":0.27286452054977417},{"text":"And we yeah.","start":3541.03,"end":3542.55,"sentiment":"neutral","sentiment_score":0.12461705009142558}],"sentiment":"neutral","sentiment_score":0.19416766173460268,"num_words":22,"start":3533.03,"end":3542.55},{"sentences":[{"text":"We do.","start":3542.55,"end":3543.03,"sentiment":"neutral","sentiment_score":0.14254888147115707},{"text":"We have and, like, sometimes we think, oh, should we walk down there?","start":3543.03,"end":3546.6501,"sentiment":"neutral","sentiment_score":0.07321551298865905},{"text":"Maybe I'll just get a taxi hunt.","start":3547.005,"end":3548.525,"sentiment":"neutral","sentiment_score":0.04351798125675747},{"text":"You know?","start":3548.525,"end":3549.085,"sentiment":"neutral","sentiment_score":0.0337833147495985},{"text":"Things like that always go with that gut, that first feeling or not.","start":3549.085,"end":3553.345,"sentiment":"neutral","sentiment_score":0.07452085700172645}],"sentiment":"neutral","sentiment_score":0.06967197489496824,"num_words":37,"start":3542.55,"end":3553.345},{"sentences":[{"text":"Oh, it'll be alright.","start":3553.4048,"end":3554.525,"sentiment":"neutral","sentiment_score":0.05902118608355522},{"text":"You know?","start":3554.525,"end":3554.845,"sentiment":"neutral","sentiment_score":0.017114879563450813},{"text":"Life's short.","start":3554.845,"end":3555.6648,"sentiment":"neutral","sentiment_score":-0.10398557037115097},{"text":"No.","start":3556.045,"end":3556.285,"sentiment":"neutral","sentiment_score":-0.16513077914714813},{"text":"Yeah.","start":3556.285,"end":3556.525,"sentiment":"neutral","sentiment_score":-0.11030615866184236}],"sentiment":"neutral","sentiment_score":-0.02130935750901699,"num_words":10,"start":3553.4048,"end":3556.525},{"sentences":[{"text":"Life could be really short.","start":3556.525,"end":3557.9048,"sentiment":"neutral","sentiment_score":-0.11390138417482376},{"text":"So what you do is you always go with your gut.","start":3558.045,"end":3560.43,"sentiment":"neutral","sentiment_score":0.1194197339090434},{"text":"And if someone says, oh, you should do this, this, and this, then you you'll get an instant feeling in your gut.","start":3560.5898,"end":3566.29,"sentiment":"neutral","sentiment_score":0.09373640116642822},{"text":"A clench like, no.","start":3566.51,"end":3567.55,"sentiment":"neutral","sentiment_score":-0.13766938261687756},{"text":"That's not right or, well, maybe.","start":3567.55,"end":3569.17,"sentiment":"neutral","sentiment_score":-0.24601899087429047}],"sentiment":"neutral","sentiment_score":0.0162399896265318,"num_words":48,"start":3556.525,"end":3569.17},{"sentences":[{"text":"You know?","start":3570.43,"end":3571.01,"sentiment":"neutral","sentiment_score":0.010237461887300014},{"text":"But, yeah, always go with your gut.","start":3571.23,"end":3573.5698,"sentiment":"neutral","sentiment_score":0.163296500486987},{"text":"And if people go, oh, you should do this and you should do that, go, I will do what's best for my child.","start":3573.71,"end":3579.225,"sentiment":"neutral","sentiment_score":0.17110836586874464},{"text":"You know?","start":3579.6052,"end":3580.185,"sentiment":"neutral","sentiment_score":0.03938330337405205},{"text":"Mhmm.","start":3581.445,"end":3581.945,"sentiment":"neutral","sentiment_score":0.09519847482442856}],"sentiment":"neutral","sentiment_score":0.15065736924963338,"num_words":35,"start":3570.43,"end":3581.945},{"sentences":[{"text":"Yep.","start":3582.3252,"end":3582.8052,"sentiment":"neutral","sentiment_score":0.12844783067703247},{"text":"You can do that.","start":3582.8052,"end":3583.6052,"sentiment":"neutral","sentiment_score":0.11916621215641499},{"text":"And if someone that's really rude, just go, yeah.","start":3583.6052,"end":3585.925,"sentiment":"neutral","sentiment_score":-0.2171442276901669},{"text":"Yeah.","start":3585.925,"end":3586.165,"sentiment":"neutral","sentiment_score":0.02822422981262207},{"text":"No worries.","start":3586.165,"end":3586.645,"sentiment":"neutral","sentiment_score":0.15694768726825714}],"sentiment":"neutral","sentiment_score":-0.059239162679980785,"num_words":17,"start":3582.3252,"end":3586.645},{"sentences":[{"text":"I'll take that on board.","start":3586.645,"end":3587.79,"sentiment":"neutral","sentiment_score":0.2900632947683334},{"text":"That's all you do.","start":3587.79,"end":3588.69,"sentiment":"neutral","sentiment_score":0.17151254788041115},{"text":"Because you'll you'll get also and it not only that, my time of having babies, which is my youngest is 24.","start":3589.1501,"end":3597.57,"sentiment":"neutral","sentiment_score":0.09378703337694917},{"text":"It's totally different to this day and age.","start":3599.3901,"end":3601.395,"sentiment":"neutral","sentiment_score":0.0032474709005327895},{"text":"It's totally it's totally different.","start":3602.7551,"end":3604.595,"sentiment":"neutral","sentiment_score":0.031905949115753174}],"sentiment":"neutral","sentiment_score":0.09980009021075052,"num_words":43,"start":3586.645,"end":3604.595},{"sentences":[{"text":"Like, you're just having your first child, and my daughter's had her third child.","start":3604.595,"end":3607.955,"sentiment":"neutral","sentiment_score":0.028506413900426457},{"text":"Her eldest is 12.","start":3607.955,"end":3609.2551,"sentiment":"neutral","sentiment_score":0.00991512881591916},{"text":"That's even different.","start":3609.315,"end":3610.455,"sentiment":"neutral","sentiment_score":0.0036307995518048606},{"text":"They got so many gadgets.","start":3610.915,"end":3612.775,"sentiment":"neutral","sentiment_score":-0.0021780040115118027},{"text":"They got so many gadgets.","start":3613.395,"end":3614.775,"sentiment":"neutral","sentiment_score":-0.012390599958598614}],"sentiment":"neutral","sentiment_score":0.012154828666919661,"num_words":31,"start":3604.595,"end":3614.775},{"sentences":[{"text":"I'm pretty.","start":3617.82,"end":3618.3,"sentiment":"neutral","sentiment_score":-0.1663074493408203},{"text":"The pants are so pretty.","start":3618.3,"end":3619.74,"sentiment":"neutral","sentiment_score":-0.23762395977973938},{"text":"I'm like a stupid old thing.","start":3619.74,"end":3621.36,"sentiment":"negative","sentiment_score":-0.4554477781057358},{"text":"Oh, the monkey has that.","start":3621.86,"end":3622.8203,"sentiment":"neutral","sentiment_score":-0.10727797150611877},{"text":"That was precious.","start":3622.8203,"end":3623.6,"sentiment":"neutral","sentiment_score":0.10210924843947093}],"sentiment":"neutral","sentiment_score":-0.21349921325842539,"num_words":21,"start":3617.82,"end":3623.6},{"sentences":[{"text":"If I could if I could get a stroller that lies down, that's what I would buy.","start":3624.22,"end":3630.1602,"sentiment":"neutral","sentiment_score":0.08624172013472109},{"text":"I would never buy a premium.","start":3630.3801,"end":3631.76,"sentiment":"neutral","sentiment_score":-0.03964132939775785},{"text":"But, anyway, that's my thing.","start":3632.1401,"end":3634.355,"sentiment":"neutral","sentiment_score":0.0497125394642353},{"text":"Have a great time.","start":3634.815,"end":3635.935,"sentiment":"neutral","sentiment_score":0.10181935504078865},{"text":"Enjoy that maternity leave.","start":3635.935,"end":3638.035,"sentiment":"positive","sentiment_score":0.42772142589092255}],"sentiment":"neutral","sentiment_score":0.09986075241532591,"num_words":36,"start":3624.22,"end":3638.035},{"sentences":[{"text":"But I won't have you next 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look I haven't really I haven't really needed you over the years.","start":3681.8298,"end":3685.27,"sentiment":"neutral","sentiment_score":-0.20793743789769137}],"sentiment":"neutral","sentiment_score":-0.14377625429016702,"num_words":17,"start":3668.615,"end":3685.27},{"sentences":[{"text":"I mean, long as long as I get quite a bit, you know, get long as I make a profit at the end of the year, that's all I'm really worried about.","start":3685.27,"end":3692.715,"sentiment":"neutral","sentiment_score":0.08041172899538651},{"text":"You know?","start":3692.875,"end":3693.5352,"sentiment":"neutral","sentiment_score":-0.021803835406899452},{"text":"Just enough.","start":3694.155,"end":3694.895,"sentiment":"neutral","sentiment_score":0.0730755552649498},{"text":"Just enough.","start":3695.195,"end":3695.935,"sentiment":"neutral","sentiment_score":0.05403617396950722},{"text":"Alright.","start":3713.21,"end":3713.71,"sentiment":"positive","sentiment_score":0.3852768540382385}],"sentiment":"neutral","sentiment_score":0.08125815306527492,"num_words":39,"start":3685.27,"end":3713.71},{"sentences":[{"text":"You have a great time.","start":3713.93,"end":3715.13,"sentiment":"positive","sentiment_score":0.6322086870670318},{"text":"Enjoy that enjoy that little girl.","start":3715.13,"end":3717.31,"sentiment":"positive","sentiment_score":0.6009620527426401},{"text":"They grow up too fast and then they yeah.","start":3717.405,"end":3723.425,"sentiment":"neutral","sentiment_score":0.22841399328576195},{"text":"They do.","start":3724.045,"end":3724.785,"sentiment":"neutral","sentiment_score":0.2620522677898407},{"text":"No worries.","start":3727.405,"end":3728.065,"sentiment":"positive","sentiment_score":0.4944191426038742}],"sentiment":"positive","sentiment_score":0.430645188006262,"num_words":24,"start":3713.93,"end":3728.065},{"sentences":[{"text":"Thank you.","start":3734.9587,"end":3735.8389,"sentiment":"positive","sentiment_score":0.7441769242286682},{"text":"You have a lovely time.","start":3735.8389,"end":3736.879,"sentiment":"positive","sentiment_score":0.6433278262615204},{"text":"Thank you, Veronica.","start":3736.879,"end":3737.6987,"sentiment":"positive","sentiment_score":0.6205377380053202},{"text":"Bye.","start":3738.2388,"end":3738.7388,"sentiment":"neutral","sentiment_score":0.26597708463668823}],"sentiment":"positive","sentiment_score":0.6211439344015989,"num_words":11,"start":3734.9587,"end":3738.7388}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Good morning.\n\nChannel 0: Good morning. Is this Patricia?\n\nChannel 1: Yeah. Can you just\n\nChannel 0: This\n\nChannel 1: hold\n\nChannel 0: is\n\nChannel 1: on one sec? One six.\n\nChannel 0: sure.\n\nChannel 1: Sorry. I just had one little mess I had to put.\n\nChannel 0: No. That's okay. Take your time.\n\nChannel 1: Okay. I just yeah. I just had a a still something on the floor. It needs\n\nChannel 0: That's all\n\nChannel 1: to\n\nChannel 0: good.\n\nChannel 1: be\n\nChannel 0: Do you want me\n\nChannel 1: cleaned\n\nChannel 0: to call in\n\nChannel 1: up\n\nChannel 0: a couple\n\nChannel 1: and\n\nChannel 0: of minutes,\n\nChannel 1: just\n\nChannel 0: or is it okay?\n\nChannel 1: yeah. Oh,\n\nChannel 0: No?\n\nChannel 1: no. No.\n\nChannel 0: Okay.\n\nChannel 1: I it's it's\n\nChannel 0: Beautiful.\n\nChannel 1: not. It's not. I\n\nChannel 0: Now\n\nChannel 1: just gotta let the\n\nChannel 0: Oh,\n\nChannel 1: volume.\n\nChannel 0: no. That's all good. Now, Patricia, Patricia, I had you booked in this morning to go over your annual review. Is now still a good time for you? Yes.\n\nPerfect. Now just before I do go any further, I just need to let you know that our calls are being recorded for quality coaching purposes, if that's okay.\n\nChannel 1: Yes.\n\nChannel 0: Yep. Perfect. Just to confirm I'm speaking with the right person, could I please just get you to confirm your full name, date of birth, and address for me, please?\n\nChannel 1: My full name is Patricia Ann Williams,\n\nChannel 0: Mhmm.\n\nChannel 1: and my date of birth is the fourth of the twelfth nineteen sixty seven.\n\nChannel 0: Yep. Perfect. And just your address as well.\n\nChannel 1: Oh, okay. 3 Homes Court, Goodna, Queensland\n\nChannel 0: Yep.\n\nChannel 1: 4300.\n\nChannel 0: Amazing. And how's your morning been been this year? Just kind of\n\nChannel 1: That's\n\nChannel 0: getting\n\nChannel 1: quite been\n\nChannel 0: started?\n\nChannel 1: running a bit beyond the time.\n\nChannel 0: Yeah. Oh, well, I will try not to keep you for too long.\n\nChannel 1: No. That's alright. I've I've just got dog training at\n\nChannel 0: Oh,\n\nChannel 1: I've\n\nChannel 0: what\n\nChannel 1: got three\n\nChannel 0: what\n\nChannel 1: dogs.\n\nChannel 0: kind of dog training?\n\nChannel 1: A board colleague, I guess\n\nChannel 0: Oh,\n\nChannel 1: no. No.\n\nChannel 0: yep.\n\nChannel 1: No. I do it at home. I do it at home. I've I had an operation. I can't go anywhere.\n\nChannel 0: How are you feeling?\n\nChannel 1: Yeah. I'm alright. Hands still\n\nChannel 0: Yeah.\n\nChannel 1: full, but then I had carpal tunnel with a twist.\n\nChannel 0: Yes. And how long is the like, did they say anything about recovery time\n\nChannel 1: Yeah.\n\nChannel 0: or anything like that?\n\nChannel 1: No. That's the thing. I haven't said much. But the the the twist is six weeks after the carpal tunnel operation. I've gotta have another procedure with the elbow, which\n\nChannel 0: Just\n\nChannel 1: because\n\nChannel 0: one thing\n\nChannel 1: the\n\nChannel 0: after\n\nChannel 1: twist\n\nChannel 0: the other.\n\nChannel 1: yeah. The twist was they took a piece of tendon out of the wrist, and what they do is they send it away and grow cells, like, with with 11 vials of blood.\n\nChannel 0: Oh,\n\nChannel 1: Oh,\n\nChannel 0: wow.\n\nChannel 1: dear. Yeah.\n\nChannel 0: It's\n\nChannel 1: And\n\nChannel 0: not\n\nChannel 1: they\n\nChannel 0: little.\n\nChannel 1: send that away, and it takes\n\nChannel 0: Yeah.\n\nChannel 1: six weeks for the cells to grow and and whatnot, and then they inject them back into your body, into the next part of the thing. So yeah.\n\nChannel 0: Mhmm. Yeah. Okay. And so you're just kind of obviously not working at the moment.\n\nChannel 1: No.\n\nChannel 0: Just\n\nChannel 1: Not\n\nChannel 0: taking\n\nChannel 1: working\n\nChannel 0: some\n\nChannel 1: at\n\nChannel 0: time.\n\nChannel 1: the moment,\n\nChannel 0: No.\n\nChannel 1: which is\n\nChannel 0: And\n\nChannel 1: which is good. I mean, I've basically\n\nChannel 0: Yeah.\n\nChannel 1: been I haven't been full time for twelve months now\n\nChannel 0: Yes. Yeah.\n\nChannel 1: because\n\nChannel 0: Because\n\nChannel 1: I've\n\nChannel 0: I I\n\nChannel 1: I've just I'm injured.\n\nChannel 0: yeah.\n\nChannel 1: I can't it it won't heal. You\n\nChannel 0: Yeah. That's frustrating.\n\nChannel 1: know? Very\n\nChannel 0: And\n\nChannel 1: frustrating,\n\nChannel 0: financial\n\nChannel 1: but isn't it?\n\nChannel 0: wise, are you okay\n\nChannel 1: I'm\n\nChannel 0: with, like, those some\n\nChannel 1: no.\n\nChannel 0: expenses?\n\nChannel 1: 70%. I'm down to 70% of my wage. So but that's\n\nChannel 0: Okay.\n\nChannel 1: alright. I'm managing. You know? I'm\n\nChannel 0: Okay.\n\nChannel 1: paying the bills, and I\n\nChannel 0: That's\n\nChannel 1: get\n\nChannel 0: good.\n\nChannel 1: efficient and and, you know, it's not a lot. I'm missing\n\nChannel 0: Mhmm.\n\nChannel 1: about\n\nChannel 0: Yep.\n\nChannel 1: $400 a week.\n\nChannel 0: Which\n\nChannel 1: You know,\n\nChannel 0: adds\n\nChannel 1: 4 $100\n\nChannel 0: up.\n\nChannel 1: a week and which reduces my super, which reduces everything else. So but I managed to make 81,000 for the year, so I don't know how I did that.\n\nChannel 0: That's a good job. Perfect. Now if there is anything else you need, obviously, let us know. Hopefully, the recovery and everything goes well. Do you\n\nChannel 1: Yep.\n\nChannel 0: have any obviously, it's hard to tell with, obviously, the recovery and then the next surgery. Once you kind of have that, are you planning on going back to work a little bit when you are able to do so?\n\nChannel 1: Yes. Yes. I'm oh,\n\nChannel 0: Yep.\n\nChannel 1: yeah. I'm I'm I'm I'm not 60 yet. If I was\n\nChannel 0: Yeah.\n\nChannel 1: 60, I'd be gone. If I was 60, I'd be gone.\n\nChannel 0: Yeah. So you're planning on kind of retiring for at 60?\n\nChannel 1: Well, I I don't know. I'll see how\n\nChannel 0: Mhmm.\n\nChannel 1: I recover.\n\nChannel 0: Okay. Yep.\n\nChannel 1: But after\n\nChannel 0: A week.\n\nChannel 1: this year\n\nChannel 0: Yeah. Yep.\n\nChannel 1: because I mean, being a bus driver, you need your hands, you need your arms, you need your wrist.\n\nChannel 0: Yes.\n\nChannel 1: And,\n\nChannel 0: It makes it a bit tricky.\n\nChannel 1: I mean, I don't even know how much super of life, really.\n\nChannel 0: I'll go through\n\nChannel 1: I\n\nChannel 0: that\n\nChannel 1: sort\n\nChannel 0: with you\n\nChannel 1: of\n\nChannel 0: today,\n\nChannel 1: set\n\nChannel 0: actually.\n\nChannel 1: and forget. Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: I just sort of set and forget. Oh, baby. Oh, you're a naughty voice. Yep. I'm sorry.\n\nBut\n\nChannel 0: No.\n\nChannel 1: but don't\n\nChannel 0: That's okay.\n\nChannel 1: throw the ball for him. He will\n\nChannel 0: Yeah.\n\nChannel 1: not get fired, and then he will just bug me until I feed I do so sort of thing. But, yeah, I just need to I'd like to make a plan,\n\nChannel 0: Yeah.\n\nChannel 1: see if I can\n\nChannel 0: Mhmm.\n\nChannel 1: retire at 60.\n\nChannel 0: Yeah.\n\nChannel 1: I mean,\n\nChannel 0: So\n\nChannel 1: my husband and I have plans.\n\nChannel 0: yeah.\n\nChannel 1: I'm how do I put this? I'm sick of life in the cities. I've had\n\nChannel 0: Mhmm.\n\nChannel 1: enough.\n\nChannel 0: Yeah.\n\nChannel 1: I've absolutely\n\nChannel 0: Yeah.\n\nChannel 1: had enough.\n\nChannel 0: Yep.\n\nChannel 1: What I would like to do when I turn 60 because my husband's already retired once, and he's had to\n\nChannel 0: Mhmm.\n\nChannel 1: go\n\nChannel 0: Yep.\n\nChannel 1: back to work because he spent all his sleep whatever. That's his\n\nChannel 0: Okay.\n\nChannel 1: thing. I don't wanna spend all my sleep when I get it. No?\n\nChannel 0: Nar. Nar.\n\nChannel 1: Okay. But I want to know how much is there.\n\nChannel 0: Yep.\n\nChannel 1: And what I would like to do is buy my little mobile home\n\nChannel 0: Mhmm.\n\nChannel 1: and then live off, what, $500 a week.\n\nChannel 0: Mhmm. Yep. Yep.\n\nChannel 1: You know?\n\nChannel 0: Perfect. Yeah.\n\nChannel 1: That's what I would like to do, and I would like it to\n\nChannel 0: Yep.\n\nChannel 1: stretch for a few years at least.\n\nChannel 0: Yep. Yep. Yep.\n\nChannel 1: You know? I just I just need to leave. I really do. I'm sick of\n\nChannel 0: Yeah.\n\nChannel 1: getting up, going to work, or basically getting up, playing with the dogs, and,\n\nChannel 0: Yeah.\n\nChannel 1: yeah, I'm I'm over being at home as well. So\n\nChannel 0: Yep.\n\nChannel 1: and I said to my husband, I've had enough.\n\nChannel 0: Yep.\n\nChannel 1: And I I wanted to, you know, pull it at sixty and then and just see\n\nChannel 0: Mhmm.\n\nChannel 1: how the chip where the chips may fall, but I don't really\n\nChannel 0: Yep.\n\nChannel 1: my health is not the best either, I don't\n\nChannel 0: Yeah.\n\nChannel 1: think.\n\nChannel 0: Yeah.\n\nChannel 1: And I just don't want to be 67 and\n\nChannel 0: Yeah.\n\nChannel 1: falling to bits and not being able to do my dream, which was to do a lap of Australia.\n\nChannel 0: Yes. Yep.\n\nChannel 1: You know?\n\nChannel 0: Yep. Yep.\n\nChannel 1: So I'm\n\nChannel 0: Oh, it sounds like you've got a builder plan anyway, and we can definitely work with you on that.\n\nChannel 1: yep.\n\nChannel 0: So because, obviously, at the moment or at the end of this year, you will turn 59. Right?\n\nChannel 1: Yep. Yep. 50\n\nChannel 0: Yep.\n\nChannel 1: nine.\n\nChannel 0: Perfect.\n\nChannel 1: One year ago.\n\nChannel 0: Yeah. And so even next annual review, so, obviously, around this time next year,\n\nChannel 1: Yep. Yep.\n\nChannel 0: you will be a lot closer to that 60. So what we can do then, because, obviously, it depends on, obviously, how your health's been going and, obviously, contributions into and everything, we can definitely do a bit of a bit of more structured plan to be like, okay. Well, if you wanna take out however much you wanna take out\n\nChannel 1: Under\n\nChannel 0: for\n\nChannel 1: I wanna take 140 out.\n\nChannel 0: okay. Perfect. I'll write that down. So about 140 for the the mobile home.\n\nChannel 1: Yep. That's it.\n\nChannel 0: Perfect. Perfect. And then the rest about 500 a week or so for living\n\nChannel 1: Yep.\n\nChannel 0: expenses, then we can kind of work\n\nChannel 1: Yeah.\n\nChannel 0: with that\n\nChannel 1: Well,\n\nChannel 0: to be like\n\nChannel 1: basically basically, I need probably because I said to my husband, we won't be buying food like we're buying now. We've got a\n\nChannel 0: yep.\n\nChannel 1: a fully stocked pantry. We have two\n\nChannel 0: Mhmm.\n\nChannel 1: fridges, you know, two fridges, two freezers sort of thing, and\n\nChannel 0: Yep.\n\nChannel 1: they're basically full. And I said to my\n\nChannel 0: Yes.\n\nChannel 1: husband, we gotta cut it out. You know? I\n\nChannel 0: Yes.\n\nChannel 1: mean,\n\nChannel 0: Yeah.\n\nChannel 1: $200 a week in like, between a we spend about a 150 to $200 a week in food. Right?\n\nChannel 0: Yes.\n\nChannel 1: Not every week. Not every week. Some weeks a little bit less. Some weeks a little bit more. And I said to him, do these fridges?\n\nBecause we got big ones. We got big ones. We got we got we got French door. North Coast stores are side by side\n\nChannel 0: Yes.\n\nChannel 1: fridge fridge\n\nChannel 0: Yep.\n\nChannel 1: that are\n\nChannel 0: Yep.\n\nChannel 1: side. We got two of them. We have two of them.\n\nChannel 0: Oh, wow. Yeah.\n\nChannel 1: So the freezers are quite big and the fridges are quite big. You know?\n\nChannel 0: Okay.\n\nChannel 1: And I\n\nChannel 0: Mhmm.\n\nChannel 1: said to him, we don't need that. We will have a tiny little freezer in a tiny\n\nChannel 0: Mhmm.\n\nChannel 1: little fridge in our little\n\nChannel 0: Yeah.\n\nChannel 1: mobile home. It's that simple. You know?\n\nChannel 0: Yep. Yep.\n\nChannel 1: And he and I said, you won't be spending $200 a week on food.\n\nChannel 0: Yeah. You wouldn't\n\nChannel 1: You\n\nChannel 0: need\n\nChannel 1: know?\n\nChannel 0: to. Mhmm.\n\nChannel 1: You won't need to. You need to just have the basic staples. You know? The basic\n\nChannel 0: Yep.\n\nChannel 1: staples.\n\nChannel 0: Yep.\n\nChannel 1: And he's like I said, we're gonna have to go back to cooking the old fashioned way, you know. If we need bread,\n\nChannel 0: Yeah.\n\nChannel 1: we cook it sort of thing. And he's\n\nChannel 0: Yeah.\n\nChannel 1: like, oh, I don't know if I'm gonna like this. And he goes, what do we this is what he says to me. I I tell you how things are gonna go. He says to me, so after we've done a lap of Australia, what do we do? We sell the Winnebago and move into, like, a flat or something.\n\nAnd I said, I will not be selling it. And\n\nChannel 0: No.\n\nChannel 1: he goes, what do you mean? I said, I will not be selling it. I said, we will continue to suck a lap until one of us dies. And if I die, I said, then you can sell it and move\n\nChannel 0: You could\n\nChannel 1: in\n\nChannel 0: do\n\nChannel 1: with your\n\nChannel 0: what\n\nChannel 1: daughter\n\nChannel 0: you want.\n\nChannel 1: or whatever. You can do whatever you like because I won't\n\nChannel 0: Yeah.\n\nChannel 1: care. I said, but if\n\nChannel 0: Yeah.\n\nChannel 1: you die before me, I'll continue to drive around Australia. And he said,\n\nChannel 0: Enjoying retirement.\n\nChannel 1: that's and he goes, well, what happens if you die on the side of the road? I said, well, then I'm dead. They find me on the side of the road. I don't care anymore. You know?\n\nChannel 0: Yeah.\n\nChannel 1: I mean,\n\nChannel 0: Just\n\nChannel 1: like,\n\nChannel 0: enjoying\n\nChannel 1: we we\n\nChannel 0: life.\n\nChannel 1: when you get to this stage, alright, and your\n\nChannel 0: Yeah.\n\nChannel 1: body's falling apart. Like, I\n\nChannel 0: Yeah.\n\nChannel 1: got my my wrist is stuffed, my elbow, my whole right arm is stuffed, basically, right up\n\nChannel 0: Yeah.\n\nChannel 1: to the\n\nChannel 0: Yeah.\n\nChannel 1: shoulder. And that's from driving buses for twenty odd years. You know?\n\nChannel 0: Yeah. Yes. Yep. Yep. Yeah.\n\nChannel 1: I'm tired. And if I've\n\nChannel 0: Yeah.\n\nChannel 1: got if I live to 80, which I could live to 80,\n\nChannel 0: You\n\nChannel 1: you\n\nChannel 0: definitely\n\nChannel 1: know,\n\nChannel 0: can. Can longer\n\nChannel 1: I\n\nChannel 0: too,\n\nChannel 1: could\n\nChannel 0: maybe.\n\nChannel 1: live to live yeah. My dad my dad was 84, and he survived, like, basically, four years of cancer at the end. But my mother was 52.\n\nChannel 0: Oh, really?\n\nChannel 1: So\n\nChannel 0: That's quite young.\n\nChannel 1: so I've got both sides of the coin and, you know, in between that, what's that? 52 from '84 was it? Hang on. Let me see. We added and then divided by two, don't you?\n\nHang on. Let me let me get let me get my figures straight.\n\nChannel 0: That's\n\nChannel 1: I gotta get my figures straight. Where where did you do with the ball,\n\nChannel 0: okay. About 66 if you wanted to do average, like, eighty and fifty two and the average in them.\n\nChannel 1: Oh, is it? 80\n\nChannel 0: Yeah.\n\nChannel 1: four plus 52\n\nChannel 0: Oh, I just\n\nChannel 1: equals a 136. Divide that by two. 68.\n\nChannel 0: 68. Yeah.\n\nChannel 1: So, basically, I've got eight. That's the law of law of averages kids are walking past. Correct. The law of averages, you know, it's\n\nChannel 0: Yeah.\n\nChannel 1: 15\n\nChannel 0: You\n\nChannel 1: 60\n\nChannel 0: got\n\nChannel 1: eight.\n\nChannel 0: plenty\n\nChannel 1: I've got\n\nChannel 0: of\n\nChannel 1: eight\n\nChannel 0: time.\n\nChannel 1: I've got eight years of driving around Australia, basically.\n\nChannel 0: Yeah. And enjoying the hard life you worked\n\nChannel 1: On this bar code. Yeah. Hang on. I gotta put a bar code on. Otherwise, I'll\n\nChannel 0: No.\n\nChannel 1: never\n\nChannel 0: That's\n\nChannel 1: hear the answer. Sorry.\n\nChannel 0: that's\n\nChannel 1: I'm\n\nChannel 0: okay.\n\nChannel 1: so sorry.\n\nChannel 0: No. That's okay, Patricia. Take Take your\n\nChannel 1: As long as you got as long as you I'm not\n\nChannel 0: time.\n\nChannel 1: holding you up for something.\n\nChannel 0: No. That's okay. I've got time for you.\n\nChannel 1: Okay. Okay. Okay. Okay. Okay.\n\nOkay. Okay. Alright. Okay. Let's get on with\n\nChannel 0: That's okay. So I've made a little note of everything you've just told me as well. So then next under review, when it's a bit closer to\n\nChannel 1: it. Yep.\n\nChannel 0: that 60, we can\n\nChannel 1: I\n\nChannel 0: kind\n\nChannel 1: might\n\nChannel 0: of have a\n\nChannel 1: I\n\nChannel 0: look at\n\nChannel 1: might\n\nChannel 0: everything.\n\nChannel 1: be good. I might be good and decide to\n\nChannel 0: Yeah.\n\nChannel 1: wait a couple of years. You know? I don't know. I might\n\nChannel 0: Yeah.\n\nChannel 1: say, I don't have enough to do this and, you know, who knows what I'm gonna do. But that's\n\nChannel 0: Yeah.\n\nChannel 1: that's what\n\nChannel 0: At\n\nChannel 1: I'm\n\nChannel 0: least it's\n\nChannel 1: aiming\n\nChannel 0: a bit of\n\nChannel 1: for.\n\nChannel 0: a plan. Yeah. And then we can reassess all of that for you as well and see, you know, where things are at.\n\nChannel 1: That's\n\nChannel 0: Alright.\n\nChannel 1: two. No. I got I got 81,000. So I'm getting about a thousand dollars a week instead of instead of $1,400, basically, a week.\n\nChannel 0: Okay. Sorry. About a thousand dollars. And that's after\n\nChannel 1: Yep.\n\nChannel 0: tax?\n\nChannel 1: Yes. That's after tax.\n\nChannel 0: Yep.\n\nChannel 1: That's in the name.\n\nChannel 0: Perfect. And that is is that still from your workers' comp from work? Or Yep. Okay. Great.\n\nPerfect. And at the moment, you said there's no kind of real time frames of when you are looking at going back. It just kind of depends on your recovery\n\nChannel 1: Well,\n\nChannel 0: of everything.\n\nChannel 1: I know that I won't be going back. What's this? This is what are we we're 18 what's the date today? 07/08 to '18? '18?\n\nChannel 0: August 18.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: So we're nineteen days post off, and\n\nChannel 0: Mhmm.\n\nChannel 1: they say it takes six weeks for it to,\n\nChannel 0: Yep.\n\nChannel 1: you know, to come good. But after\n\nChannel 0: Mhmm.\n\nChannel 1: six weeks, I've got another three weeks off in a brace because I've\n\nChannel 0: Yep.\n\nChannel 1: got that injection to do into my elbow, and so\n\nChannel 0: Mhmm. Mhmm.\n\nChannel 1: I'll be off for another\n\nChannel 0: Like,\n\nChannel 1: yeah.\n\nChannel 0: nine\n\nChannel 1: Whatever.\n\nChannel 0: weeks at\n\nChannel 1: Yeah.\n\nChannel 0: least.\n\nChannel 1: So\n\nChannel 0: Yeah.\n\nChannel 1: it's basically three weeks off, and it'll be three weeks Thursday that I've been off. I'll have another three weeks before the well, actually, I've got the doctor's the surgeon's appointment tomorrow, so he'll tell me all the\n\nChannel 0: Yeah.\n\nChannel 1: nitty gritty.\n\nChannel 0: Okay.\n\nChannel 1: Yeah.\n\nChannel 0: Okay.\n\nChannel 1: Bye.\n\nChannel 0: Okay. Beautiful. Perfect.\n\nChannel 1: They're back probably Christmas. What\n\nChannel 0: That's\n\nChannel 1: time?\n\nChannel 0: good. No. That is all good. Now I can see that you are still doing a bit of the salary sacrifice into Super as well. Is that just kind of maintained while you've been on workers' comp?\n\nChannel 1: I have no idea. Probably, yeah, because I'm getting a wage and they just take it out of that.\n\nChannel 0: This is yeah. So at least\n\nChannel 1: I didn't\n\nChannel 0: that's good\n\nChannel 1: I\n\nChannel 0: that\n\nChannel 1: didn't, yeah, I didn't\n\nChannel 0: yeah.\n\nChannel 1: stop it or anything. So if I\n\nChannel 0: No.\n\nChannel 1: didn't stop it, it'd still be going. Yeah?\n\nChannel 0: Exactly. So yes.\n\nChannel 1: Yes.\n\nChannel 0: So I can see that it is going, which is great, but that also means that your your super will continue to grow with that.\n\nChannel 1: Yep.\n\nChannel 0: But it also gives you flexibility that if you are really struggling with, you know, bills and expenses and stuff like\n\nChannel 1: No.\n\nChannel 0: that,\n\nChannel 1: My yeah. No. My husband,\n\nChannel 0: you\n\nChannel 1: you\n\nChannel 0: okay.\n\nChannel 1: know,\n\nChannel 0: That's good. Yeah. Okay. Perfect. Yeah.\n\nOh, well, that's\n\nChannel 1: I just go it's it's just like I just can't go. Oh, look at that. That's what I want. I'll have that, you know. I just can't\n\nChannel 0: yep.\n\nChannel 1: do that anymore. But that's\n\nChannel 0: Most\n\nChannel 1: alright.\n\nChannel 0: people are the same boat, to be honest, even with the increase in prices and everything. Like, a lot of people that still working full time and don't have the health, it's still a lot of people are feeling the same.\n\nChannel 1: Yeah. Exactly. We are. We're the government is the government's trying to steal our our super. I'm hearing that they're trying to think, oh, that money's just sitting there doing nothing.\n\nChannel 0: Who knows?\n\nChannel 1: But they don't\n\nChannel 0: But,\n\nChannel 1: realize it's in there. You\n\nChannel 0: yeah,\n\nChannel 1: know? I'm\n\nChannel 0: it's\n\nChannel 1: just\n\nChannel 0: your\n\nChannel 1: I'm\n\nChannel 0: hard\n\nChannel 1: stressed.\n\nChannel 0: work retirement money. Yeah.\n\nChannel 1: Yeah. I'm stressed\n\nChannel 0: At least\n\nChannel 1: that this Labor government's just gonna pinch it all before they get booted out. I hope not.\n\nChannel 0: No. And because it's kind of locked in, there's a lot of restrictions and stuff and all the tax they're looking at. It's it's not really applicable for you, which is great.\n\nChannel 1: Yes. This\n\nChannel 0: So\n\nChannel 1: is good.\n\nChannel 0: but who knows, yeah, with changes and stuff. Now\n\nChannel 1: Yes.\n\nChannel 0: I'll quickly\n\nChannel 1: Mhmm.\n\nChannel 0: via at about 22,000. Is that\n\nChannel 1: Yes.\n\nChannel 0: still about right?\n\nChannel 1: Yeah. That's still right. Still got the same\n\nChannel 0: Mhmm.\n\nChannel 1: car. It's an ASX. I've also got a motorbike. Did you know that?\n\nChannel 0: Yes. About 10,000, would\n\nChannel 1: Yep.\n\nChannel 0: you say? Yep.\n\nChannel 1: Yep.\n\nChannel 0: And do you I have here that last time we spoke, you had about 10,000 owing on it.\n\nChannel 1: I\n\nChannel 0: Does\n\nChannel 1: wouldn't\n\nChannel 0: that\n\nChannel 1: have\n\nChannel 0: sound\n\nChannel 1: that\n\nChannel 0: about\n\nChannel 1: much\n\nChannel 0: right?\n\nChannel 1: on. No.\n\nChannel 0: No?\n\nChannel 1: No. Oh,\n\nChannel 0: How much would you think roughly?\n\nChannel 1: gee. Well, what are we in? We're in I I'd say let's let's make $3 at least iron on it.\n\nChannel 0: Oh, perfect. Yep. Perfect. And with the car, do you also have about 3 owing, or do that\n\nChannel 1: Oh, no.\n\nChannel 0: change as\n\nChannel 1: Let's pay it out. Let's pay it out.\n\nChannel 0: Oh, beautiful. That's great. I also have a coin collection of about 15,000.\n\nChannel 1: Yeah. That's about right. We've added a little bit here and there,\n\nChannel 0: Yep.\n\nChannel 1: but I don't think it's gone up on much.\n\nChannel 0: Okay.\n\nChannel 1: You know?\n\nChannel 0: Perfect. And about 3,000 in a joint savings account?\n\nChannel 1: Oh, I think that's a little bit less at the moment.\n\nChannel 0: That's understandable.\n\nChannel 1: Yeah.\n\nChannel 0: What\n\nChannel 1: I think\n\nChannel 0: do you\n\nChannel 1: I think it's about 1,500 at the moment. Yeah.\n\nChannel 0: About 15. Perfect. And then I have about 2,000 on a credit card.\n\nChannel 1: Yeah. No. That's I don't have any credit cards anymore. No.\n\nChannel 0: Oh,\n\nChannel 1: No.\n\nChannel 0: beautiful. So you've done a really good job\n\nChannel 1: Oh, yeah.\n\nChannel 0: in\n\nChannel 1: Yeah.\n\nChannel 0: doing\n\nChannel 1: I'm I'm slowly widdling away my I do have another I do have another\n\nChannel 0: that.\n\nChannel 1: loan.\n\nChannel 0: Yeah.\n\nChannel 1: It's\n\nChannel 0: Okay.\n\nChannel 1: just a personal loan,\n\nChannel 0: Yep.\n\nChannel 1: and I got that for 10,000. I think there's about 8 left on that. That's about it.\n\nChannel 0: Yeah.\n\nChannel 1: If that\n\nChannel 0: Beautiful.\n\nChannel 1: I can't remember.\n\nChannel 0: Okay. No. That's okay. Roughly is fine. Okay.\n\nBeautiful. Now, otherwise, we've already kind of touched on your health. Still a nonsmoker, though?\n\nChannel 1: Yeah. No. I don't smoke. I will never\n\nChannel 0: Yep.\n\nChannel 1: smoke. My my daughter asked me to go and buy her a packet of smokes last week. And I I was thinking I was thinking of 32\n\nChannel 0: Really?\n\nChannel 1: dollars, you know, because you can't buy twenties now. You can't buy fifties or all the big like you used to. 40\n\nChannel 0: Right.\n\nChannel 1: $9.50.\n\nChannel 0: That's ridiculous. I\n\nChannel 1: If\n\nChannel 0: don't\n\nChannel 1: she\n\nChannel 0: understand\n\nChannel 1: didn't if\n\nChannel 0: that.\n\nChannel 1: she\n\nChannel 0: I'm\n\nChannel 1: didn't put the money in my account, I would've went, no. I ain't paying for that.\n\nChannel 0: that's yeah. No worries. With you.\n\nChannel 1: That's horrible. You know, that's\n\nChannel 0: Now\n\nChannel 1: absolutely terrible.\n\nChannel 0: Yeah. Especially because some people do that a week as well. You know? It adds up very quickly\n\nChannel 1: Some\n\nChannel 0: or\n\nChannel 1: people\n\nChannel 0: even\n\nChannel 1: do\n\nChannel 0: more.\n\nChannel 1: that a day a day.\n\nChannel 0: Yeah. That's\n\nChannel 1: It's only\n\nChannel 0: crazy.\n\nChannel 1: 20 cigarettes in a packet. I would've smoked that I would've smoked two of them a day. It wouldn't cost me a $100 a day back in back\n\nChannel 0: Yeah.\n\nChannel 1: when it was smoking. No.\n\nChannel 0: Yeah. No.\n\nChannel 1: Fucking.\n\nChannel 0: Definitely.\n\nChannel 1: Oh, terrible.\n\nChannel 0: And when it and when it comes to estate planning, Patricia, do you have a will or power of attorney\n\nChannel 1: No.\n\nChannel 0: or anything\n\nChannel 1: I don't.\n\nChannel 0: like that in place?\n\nChannel 1: I don't.\n\nChannel 0: On the to do list?\n\nChannel 1: It's it's on the to do list. Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Because I I get it free through the union. Just the basic\n\nChannel 0: All good.\n\nChannel 1: will.\n\nChannel 0: Okay.\n\nChannel 1: Yeah.\n\nChannel 0: Perfect. That's really good.\n\nChannel 1: But\n\nChannel 0: So at least you don't have to pay for it. It's just a matter\n\nChannel 1: no.\n\nChannel 0: of finding\n\nChannel 1: No.\n\nChannel 0: the time. Yeah.\n\nChannel 1: It's\n\nChannel 0: Okay.\n\nChannel 1: just a matter well, I should do it now while while I'm off. But\n\nChannel 0: Yes.\n\nChannel 1: it's just\n\nChannel 0: And\n\nChannel 1: trying\n\nChannel 0: it is\n\nChannel 1: to get Corey to get his done as well. You know?\n\nChannel 0: yeah. Maybe\n\nChannel 1: He\n\nChannel 0: you\n\nChannel 1: said,\n\nChannel 0: just have\n\nChannel 1: I'll\n\nChannel 0: to\n\nChannel 1: have nothing.\n\nChannel 0: drag him\n\nChannel 1: I'll\n\nChannel 0: one\n\nChannel 1: die\n\nChannel 0: day.\n\nChannel 1: with nothing. Okay. Anyway,\n\nChannel 0: But even\n\nChannel 1: what\n\nChannel 0: the\n\nChannel 1: if\n\nChannel 0: power\n\nChannel 1: I\n\nChannel 0: of attorney, if they do that as well, it's helpful. So, obviously,\n\nChannel 1: yeah.\n\nChannel 0: if something ever were to happen and you can't make those decisions yourself, it just kind of takes away that stress if you do have someone\n\nChannel 1: Yeah.\n\nChannel 0: that you trust nominated.\n\nChannel 1: I will not I will not have my children making the decisions. I can tell you that now.\n\nChannel 0: Maybe\n\nChannel 1: Oh, no.\n\nChannel 0: you just have to\n\nChannel 1: They\n\nChannel 0: drag\n\nChannel 1: just\n\nChannel 0: Terry\n\nChannel 1: stick\n\nChannel 0: and\n\nChannel 1: me.\n\nChannel 0: say\n\nChannel 1: They\n\nChannel 0: that.\n\nChannel 1: just\n\nChannel 0: We're\n\nChannel 1: stick\n\nChannel 0: doing it.\n\nChannel 1: yeah. I just put Terry down. He'll he'll make sure that I don't go anywhere.\n\nChannel 0: Yep. Yeah.\n\nChannel 1: You know?\n\nChannel 0: Yep. Perfect. So when\n\nChannel 1: That's\n\nChannel 0: you guys\n\nChannel 1: the thing.\n\nChannel 0: have a moment,\n\nChannel 1: Yeah. We got\n\nChannel 0: especially\n\nChannel 1: that's something\n\nChannel 0: if you\n\nChannel 1: that\n\nChannel 0: get\n\nChannel 1: we\n\nChannel 0: it\n\nChannel 1: have\n\nChannel 0: for\n\nChannel 1: to\n\nChannel 0: free\n\nChannel 1: do.\n\nChannel 0: yeah. But when it comes to, obviously, your superannuation, we do have nominations on file for you. So I'll just run through them just to make sure that's still\n\nChannel 1: I want\n\nChannel 0: aligned.\n\nChannel 1: I wanna change it, actually. I I if if\n\nChannel 0: Okay.\n\nChannel 1: if if I've got my children on there, I wanna take\n\nChannel 0: You\n\nChannel 1: them\n\nChannel 0: do.\n\nChannel 1: off\n\nChannel 0: Okay.\n\nChannel 1: because\n\nChannel 0: Yes.\n\nChannel 1: they have to pay\n\nChannel 0: Tax.\n\nChannel 1: they have to pay to get the money. Whereas if\n\nChannel 0: Correct.\n\nChannel 1: I give it to my husband, he will split it evenly between them all. You\n\nChannel 0: Yes.\n\nChannel 1: know, I trust\n\nChannel 0: And they\n\nChannel 1: him to do that.\n\nChannel 0: because they are over 18.\n\nChannel 1: Yes.\n\nChannel 0: Right?\n\nChannel 1: They are.\n\nChannel 0: Yes.\n\nChannel 1: Yep.\n\nChannel 0: Exactly. So you are a 100% right. If it goes through Terry, then he will get a tax free. And because\n\nChannel 1: Yep.\n\nChannel 0: they are over 18, then, yes, they will have to pay some tax. So we can definitely get that updated.\n\nChannel 1: Yep.\n\nChannel 0: Now because it is, obviously, you making a legal nomination, they just have to be wet signed to\n\nChannel 1: Yep.\n\nChannel 0: the sign back in. Do you have access to a printer, or do you prefer things to be posted out to\n\nChannel 1: I'll put the things to\n\nChannel 0: you?\n\nChannel 1: be posted, if you don't\n\nChannel 0: Posted?\n\nChannel 1: mind.\n\nChannel 0: No.\n\nChannel 1: Yeah, please.\n\nChannel 0: Of course. So I will get\n\nChannel 1: Yeah.\n\nChannel 0: the team to post that out, and\n\nChannel 1: I\n\nChannel 0: we\n\nChannel 1: like\n\nChannel 0: will do\n\nChannel 1: smile\n\nChannel 0: a\n\nChannel 1: now.\n\nChannel 0: yeah. No. That's all good. And we will return we'll include a return envelope as well to make it nice\n\nChannel 1: Yep.\n\nChannel 0: and easy. So\n\nChannel 1: Yep.\n\nChannel 0: I will get the team to include that for both hub 24 and then\n\nChannel 1: Yeah. Because\n\nChannel 0: for Briner Super as well for both\n\nChannel 1: yeah. The\n\nChannel 0: of them.\n\nChannel 1: last time, I think, I was like, oh, put the kids down, you know, for that. And then I've since found out because they're adults.\n\nChannel 0: Yes.\n\nChannel 1: They're adult kids. They have to pay. I said, I think it's a fair\n\nChannel 0: Correct.\n\nChannel 1: bit of tax, actually.\n\nChannel 0: Yeah.\n\nChannel 1: I\n\nChannel 0: It's\n\nChannel 1: think\n\nChannel 0: up\n\nChannel 1: it's\n\nChannel 0: to,\n\nChannel 1: quite a bit.\n\nChannel 0: yeah, up to 32 with the Medicare levy for the untaxed components. So\n\nChannel 1: That's\n\nChannel 0: so\n\nChannel 1: that's\n\nChannel 0: yes.\n\nChannel 1: wrong.\n\nChannel 0: Mhmm.\n\nChannel 1: You should be able to leave stuff to whomever.\n\nChannel 0: Mhmm. Yeah. And they do make it very strict. Like, a lot\n\nChannel 1: Oh,\n\nChannel 0: of clients,\n\nChannel 1: yes.\n\nChannel 0: if you if you wanna nominate, like, a a sibling or a parent, unless\n\nChannel 1: That one.\n\nChannel 0: you do meet some strict criterias,\n\nChannel 1: Yeah.\n\nChannel 0: then\n\nChannel 1: It\n\nChannel 0: you'd\n\nChannel 1: it\n\nChannel 0: have\n\nChannel 1: it can't.\n\nChannel 0: to do it, like, a little bit different\n\nChannel 1: I mean,\n\nChannel 0: way.\n\nChannel 1: I'm gonna spend mine anyway. It won't matter.\n\nChannel 0: Yeah.\n\nChannel 1: There\n\nChannel 0: But,\n\nChannel 1: won't\n\nChannel 0: yes,\n\nChannel 1: be much\n\nChannel 0: if you're\n\nChannel 1: left.\n\nChannel 0: if you do change it to Terry, then he will get a tax rate of\n\nChannel 1: Enough.\n\nChannel 0: your spouse. Yep.\n\nChannel 1: Yeah. I just don't\n\nChannel 0: Alright.\n\nChannel 1: put\n\nChannel 0: Perfect.\n\nChannel 1: this all up.\n\nChannel 0: I will get the team through post that out to you. So just keep a lookout\n\nChannel 1: Have\n\nChannel 0: on\n\nChannel 1: a\n\nChannel 0: that\n\nChannel 1: drink?\n\nChannel 0: and see when that comes\n\nChannel 1: Yep.\n\nChannel 0: through. Now we've kind\n\nChannel 1: Yep.\n\nChannel 0: of already touched on, like, a lot of your goals and the plans for the future, which is good. Aside from kind of everything we have touched on, is there anything else that you are kind of wanting to achieve in the next couple of years or working towards, or it's mainly\n\nChannel 1: Oh,\n\nChannel 0: just kind\n\nChannel 1: I want\n\nChannel 0: of focusing\n\nChannel 1: I want\n\nChannel 0: on\n\nChannel 1: to go\n\nChannel 0: health?\n\nChannel 1: to the script. I wanna\n\nChannel 0: Yeah.\n\nChannel 1: go for a\n\nChannel 0: Yeah.\n\nChannel 1: trip.\n\nChannel 0: Lovely.\n\nChannel 1: I\n\nChannel 0: Where\n\nChannel 1: don't\n\nChannel 0: would\n\nChannel 1: know\n\nChannel 0: you\n\nChannel 1: I\n\nChannel 0: go?\n\nChannel 1: don't know where yet. I just I don't\n\nChannel 0: Okay.\n\nChannel 1: know where yet, but I\n\nChannel 0: In\n\nChannel 1: just\n\nChannel 0: Australia\n\nChannel 1: wanna\n\nChannel 0: or overseas?\n\nChannel 1: no. Overseas. I'm gonna do Australia in my own little my own\n\nChannel 0: Yes.\n\nChannel 1: time. I'll do\n\nChannel 0: Yep.\n\nChannel 1: Australia.\n\nChannel 0: Yep.\n\nChannel 1: I mean, my husband and I, we've done quite a few trips around Queensland and\n\nChannel 0: Mhmm.\n\nChannel 1: Tasmania and Sydney, like, New South like, coastal New South Wales. We've done quite a few trips, actually. I I need to get a map out and mark where we've been and where we wanna go sort of thing. So he hasn't been to the Northern Territory. I haven't been to Western.\n\nI've sort of stuck my toe in Western Australia, and that was about it.\n\nChannel 0: I haven't been either, actually. It's one of the places\n\nChannel 1: Haven't\n\nChannel 0: I've wanted to\n\nChannel 1: you?\n\nChannel 0: go to. No. WA,\n\nChannel 1: So\n\nChannel 0: not Northern\n\nChannel 1: and\n\nChannel 0: Territory. Yes.\n\nChannel 1: oh, I love it. I I lived in the territory for a couple of years, so, yeah,\n\nChannel 0: Me\n\nChannel 1: that's\n\nChannel 0: too.\n\nChannel 1: alright.\n\nChannel 0: Only for about a year, but\n\nChannel 1: No.\n\nChannel 0: but still.\n\nChannel 1: I loved\n\nChannel 0: Yeah.\n\nChannel 1: it up there. Went to Lichfield, Kakadu. I didn't\n\nChannel 0: Yes.\n\nChannel 1: Kakadu didn't impress me much, but Litchfield\n\nChannel 0: No?\n\nChannel 1: Litchfield is a great day trip. It's an excellent day trip, Litchfield National Park\n\nChannel 0: Yeah.\n\nChannel 1: is. It's great, you know,\n\nChannel 0: Yeah.\n\nChannel 1: sort\n\nChannel 0: All\n\nChannel 1: of\n\nChannel 0: the\n\nChannel 1: thing.\n\nChannel 0: water falls. Just just a crux you gotta be\n\nChannel 1: Oh,\n\nChannel 0: watch\n\nChannel 1: like\n\nChannel 0: out for.\n\nChannel 1: and the termite nest, you know,\n\nChannel 0: Yes.\n\nChannel 1: and stuff like that.\n\nChannel 0: I\n\nChannel 1: Yeah.\n\nChannel 0: remember.\n\nChannel 1: The crop yeah.\n\nChannel 0: Under\n\nChannel 1: The crop.\n\nChannel 0: the heat?\n\nChannel 1: Okay. You go on the dry season, not the wet season. So that's the that's what's another thing you gotta plan. You gotta make sure that you're going\n\nChannel 0: Yes.\n\nChannel 1: in the dry season. So from\n\nChannel 0: Yes.\n\nChannel 1: May onwards, you could go north May and then go around May, June, July, August, September. Spend that in a top part and then go south.\n\nChannel 0: Yeah.\n\nChannel 1: You\n\nChannel 0: Yeah.\n\nChannel 1: know?\n\nChannel 0: Alright.\n\nChannel 1: Alright.\n\nChannel 0: Well, that sounds\n\nChannel 1: It depends.\n\nChannel 0: like a good little plan anyway. Now, Patricia, kind of moving on to your superannuation. Do you have access to your emails at the moment by any chance?\n\nChannel 1: Oh, yes. I do. I've\n\nChannel 0: Yeah?\n\nChannel 1: I've got my\n\nChannel 0: Okay.\n\nChannel 1: I've got my phone in my\n\nChannel 0: Yeah. So what I have done is sent you a\n\nChannel 1: hand.\n\nChannel 0: bit of an email with some documents to run through with you,\n\nChannel 1: Yep.\n\nChannel 0: and it just makes it a little bit easier for you and more interactive if you can access that email at the same time as I do go through it. Now we recently have changed the software, so it might look a little bit different to what you have been used to. It's kind of the same, though, where it will say an email from myself, and it will say,\n\nChannel 1: Veronica\n\nChannel 0: click\n\nChannel 1: Glover. There you go.\n\nChannel 0: that's it. And it will ask you to click on a link to sign. It won't get\n\nChannel 1: Find\n\nChannel 0: you to sign\n\nChannel 1: document.\n\nChannel 0: it straight away.\n\nChannel 1: Yep.\n\nChannel 0: Yes. Yep.\n\nChannel 1: Okay.\n\nChannel 0: And clicking on that, it will just allow you to open up and look at the documents first just to make sure you're happy with everything before it prompts you to sign anything.\n\nChannel 1: Look. You you you haven't steered me wrong yet. So\n\nChannel 0: That's good.\n\nChannel 1: okay. So\n\nChannel 0: As much\n\nChannel 1: I've\n\nChannel 0: as\n\nChannel 1: just\n\nChannel 0: they\n\nChannel 1: got\n\nChannel 0: can.\n\nChannel 1: 524 performance.\n\nChannel 0: Yes.\n\nChannel 1: Okay.\n\nChannel 0: Do you have the first one where it says summary of superannuation and insurances?\n\nChannel 1: No. It just says performance with I r r.\n\nChannel 0: Okay. And if you click next, next document, what's that\n\nChannel 1: I can't find\n\nChannel 0: one?\n\nChannel 1: the next.\n\nChannel 0: It's usually\n\nChannel 1: Oh, is that\n\nChannel 0: at the top.\n\nChannel 1: design oh, no. It says decline design. Oh, hang on.\n\nChannel 0: That's okay.\n\nChannel 1: The top. No. There's no thing here. It just says decline to sign. And sign Patricia William is signing.\n\nPage one of two. I've only got page one of two. Hang on. Let's go back one. No.\n\nChannel 0: No?\n\nChannel 1: I know it I know you got two pages.\n\nChannel 0: Okay. Would you mind giving me two seconds, and I will just get that reissued reissued out to you. Would you mind\n\nChannel 1: Yeah.\n\nChannel 0: if\n\nChannel 1: Yeah.\n\nChannel 0: I pop you on hold for a quick minute and just get that reupdated?\n\nChannel 1: Yeah. That's\n\nChannel 0: Yeah?\n\nChannel 1: that's good. I might grab my laptop. Hopefully, it's charged.\n\nChannel 0: Yeah.\n\nChannel 1: Okay. I'll just\n\nChannel 0: Okay.\n\nChannel 1: grab my laptop because it's very small. Alright.\n\nChannel 0: No. That's okay. Perfect. I'll be with you in one moment. Okay?\n\nChannel 1: Okay. Thanks.\n\nChannel 0: Okay. Thanks. Can you hear me, Patricia? Yep. Not a whole grade.\n\nChannel 1: Now now I've got a I've got a new laptop, so everything's the Gmail login. Goody. This is gonna be fun. And with\n\nChannel 0: That's okay.\n\nChannel 1: oh, I'm bad. Sorry.\n\nChannel 0: No. That's okay.\n\nChannel 1: Now. Oh, make sure you can always sign in. Yes. That's it. I haven't because I haven't used the laptop that much,\n\nChannel 0: Mhmm.\n\nChannel 1: I just I haven't done my email. I just do it on my phone. It's just the oh, look\n\nChannel 0: Yeah.\n\nChannel 1: at that. Oh, wow. We've got one. Yay. New England.\n\nOh, I managed to I managed to get\n\nChannel 0: Yes.\n\nChannel 1: done after. Yeah.\n\nChannel 0: Great.\n\nChannel 1: Okay. Oh, look at that. I can I can read the bloody thing now? Okay.\n\nChannel 0: That's good.\n\nChannel 1: We've done split.\n\nChannel 0: Yeah. What can you be first, then we can start in that order for you?\n\nChannel 1: Okay. I see annual review. Hello, Patricia Williams. Whitlam Smith has requested\n\nChannel 0: Mhmm.\n\nChannel 1: your signature on documents. Patricia Williams 26 signed documents.\n\nChannel 0: Yes.\n\nChannel 1: You have\n\nChannel 0: If you\n\nChannel 1: until\n\nChannel 0: can press\n\nChannel 1: the the October 16, is it?\n\nChannel 0: mhmm.\n\nChannel 1: Okay.\n\nChannel 0: So if\n\nChannel 1: So\n\nChannel 0: you\n\nChannel 1: just\n\nChannel 0: can\n\nChannel 1: put sign document.\n\nChannel 0: yes, please.\n\nChannel 1: Okay. Okay. Want to know you you want to know my location, do you? Just this time? Okay.\n\nOh, jeez. Is that my suit for 29,000? That's not much. Oh, it's not what I made.\n\nChannel 0: No.\n\nChannel 1: No.\n\nChannel 0: Correct.\n\nChannel 1: That's just\n\nChannel 0: Sorry. What can you see in front of you? Is that the hub 24? Is it that performance with IRR?\n\nChannel 1: yep. Yep.\n\nChannel 0: Yeah.\n\nChannel 1: That's\n\nChannel 0: Okay.\n\nChannel 1: it.\n\nChannel 0: Perfect. So this one here just gives you a bit of an overview over your portfolio in the last months. So it shows\n\nChannel 1: Yep.\n\nChannel 0: you from the 08/15/2025 through the 08/14/2026. Now\n\nChannel 1: Yep.\n\nChannel 0: you can see all your individual investments. And\n\nChannel 1: Yep.\n\nChannel 0: on the second column to the right, can you see where it says internal rate of return? And it's like a percentage.\n\nChannel 1: Yep.\n\nChannel 0: Can you see that? Yeah. Beautiful.\n\nChannel 1: Yep.\n\nChannel 0: So we did advise, if you remember, it was about October last year where we kind of went through and did a change to your investment,\n\nChannel 1: Mhmm. Yep.\n\nChannel 0: which is actually turned out really well, which is good. So you can basically see that the one that has the bracket next to it, which is the second one from the top. Can you see that one?\n\nChannel 1: Second one from the top.\n\nChannel 0: It should say\n\nChannel 1: Note\n\nChannel 0: 13\n\nChannel 1: is that\n\nChannel 0: point\n\nChannel 1: note\n\nChannel 0: seven.\n\nChannel 1: two? Note\n\nChannel 0: Correct.\n\nChannel 1: 2? Yep.\n\nChannel 0: Correct. Yep.\n\nChannel 1: Mhmm.\n\nChannel 0: Sorry. That\n\nChannel 1: So\n\nChannel 0: one here is the one we switched out for you. So the one\n\nChannel 1: Yep.\n\nChannel 0: that has 13Point7. Now that one was underperforming, but we already\n\nChannel 1: Yep.\n\nChannel 0: switched that one out for you, which was great, and\n\nChannel 1: Yep.\n\nChannel 0: we switched it to the one above, which is doing really well. So\n\nChannel 1: That's\n\nChannel 0: overall, yeah, overall, your portfolio in the last twelve months now this is all after fees as well.\n\nChannel 1: good.\n\nChannel 0: Portfolio in the last twelve months now this is all after fees as well. And considering,\n\nChannel 1: Yep.\n\nChannel 0: obviously, the last twelve months, we have seen a a bit of fluctuation in the market with everything going on. I'm sure you've seen on the news\n\nChannel 1: Mhmm.\n\nChannel 0: with the war\n\nChannel 1: Yeah.\n\nChannel 0: and everything. So been a bit of bit of fluctuations. But in saying that, after fees, just in the last twelve months, it's still gone up by 7.07, which is really good.\n\nChannel 1: That's good. Yep.\n\nChannel 0: Yeah. And\n\nChannel 1: Cool.\n\nChannel 0: on a dollar value, so that is just from your investments, that's about $27,108, which is good.\n\nChannel 1: Oh, okay. That's alright.\n\nChannel 0: Yeah.\n\nChannel 1: Cool. K.\n\nChannel 0: Now if you wanna click on the next document for me,\n\nChannel 1: I\n\nChannel 0: I\n\nChannel 1: just scroll\n\nChannel 0: be at\n\nChannel 1: up. I've\n\nChannel 0: the\n\nChannel 1: got I've got a laptop\n\nChannel 0: Yeah.\n\nChannel 1: that you can just use like a phone. Yep.\n\nChannel 0: Oh, lovely. So can\n\nChannel 1: Yeah.\n\nChannel 0: you see the next one? It should say summary of superannuation and insurances.\n\nChannel 1: It says Performa. It's still put this one.\n\nChannel 0: Feel that\n\nChannel 1: Perform it? Page two. Is that it? Oh, hang on. Next document, you're saying.\n\nChannel 0: Yes. Yes.\n\nChannel 1: Yeah.\n\nChannel 0: Yes.\n\nChannel 1: Okay. There we go. Yeah. Okay. Summary\n\nChannel 0: Mhmm.\n\nChannel 1: of a thinker. Yes.\n\nChannel 0: Yes.\n\nChannel 1: I can\n\nChannel 0: Perfect.\n\nChannel 1: see that.\n\nChannel 0: So that one here\n\nChannel 1: Mhmm.\n\nChannel 0: gives you a summary of your current situation. So you can see that you have majority of your funds in Hub 24,\n\nChannel 1: Mhmm.\n\nChannel 0: and\n\nChannel 1: Yep.\n\nChannel 0: you do have $324,498 in there.\n\nChannel 1: Yep.\n\nChannel 0: And then you also have your bridal sofa, which is where you do have contributions going at the moment, which is great to keep your insurances active. Now that\n\nChannel 1: Mhmm.\n\nChannel 0: has obviously grown a little bit as well. So at the moment, you have about 23,200 and\n\nChannel 1: Yep.\n\nChannel 0: $19 in there.\n\nChannel 1: Mhmm.\n\nChannel 0: Now when we went through the SOA in October last year, if you remember, we were kinda aiming of retaining about 10,000 in brighter super\n\nChannel 1: Yeah.\n\nChannel 0: to keep\n\nChannel 1: That's\n\nChannel 0: those\n\nChannel 1: that's\n\nChannel 0: insurances.\n\nChannel 1: that's yeah. That's what we do\n\nChannel 0: Yeah.\n\nChannel 1: every year. I keep\n\nChannel 0: Correct.\n\nChannel 1: 10,000 to keep the insurances, and you\n\nChannel 0: Correct.\n\nChannel 1: take the rest and invest it. Yeah.\n\nChannel 0: Correct.\n\nChannel 1: Yep.\n\nChannel 0: So\n\nChannel 1: Yep.\n\nChannel 0: what we'll do, if you're still happy with that after the\n\nChannel 1: Yep.\n\nChannel 0: call, is that I will then send you it will probably in the next couple of days, but I will send you an another record of advice\n\nChannel 1: Yep.\n\nChannel 0: similar to last time. You don't need\n\nChannel 1: Yep.\n\nChannel 0: to sign that one. It is just to let you know that we are moving some of that money from Vita\n\nChannel 1: Money.\n\nChannel 0: Super,\n\nChannel 1: Yep.\n\nChannel 0: keeping that 10 for insurances into\n\nChannel 1: Yep.\n\nChannel 0: hub twenty four because that's gonna give you the most amount of growth. So you\n\nChannel 1: Yep.\n\nChannel 0: will get that in the next couple of days. But,\n\nChannel 1: Mhmm.\n\nChannel 0: otherwise, no changes, which is good because we obviously wanna make sure that your money grows the must the best that it can with the fund that's going to perform the most for you for retirement.\n\nChannel 1: Yep. Yes.\n\nChannel 0: Yep. Beautiful. Now underneath that, you then have your insurances listed. So you do have a bit of life and insurances listed. So you do have a bit of life and total permanent disability insurance\n\nChannel 1: Yep.\n\nChannel 0: as well as income protection. So for life\n\nChannel 1: Do\n\nChannel 0: and\n\nChannel 1: I\n\nChannel 0: total\n\nChannel 1: have income protection, do I?\n\nChannel 0: You do.\n\nChannel 1: Oh, I didn't know that. Okay.\n\nChannel 0: Yes.\n\nChannel 1: Yep.\n\nChannel 0: You do have a pretty long waiting period, though.\n\nChannel 1: Yeah. I know.\n\nChannel 0: Sorry.\n\nChannel 1: It's three hundred\n\nChannel 0: Yeah.\n\nChannel 1: and ninety five days. Just over a year. I'd I mean,\n\nChannel 0: Exactly.\n\nChannel 1: what's the point? What's the point? You know?\n\nChannel 0: It's\n\nChannel 1: But yeah.\n\nChannel 0: it's\n\nChannel 1: Anyway\n\nChannel 0: long. But if something serious happened, though, at least you have that. So if\n\nChannel 1: yeah.\n\nChannel 0: you something happens,\n\nChannel 1: Yeah.\n\nChannel 0: you don't recover and you can't go back to work and you are off for a long period of time, just\n\nChannel 1: Yep.\n\nChannel 0: call me because then we can see if there's any chance you can claim on that income protection for you.\n\nChannel 1: Yep.\n\nChannel 0: So I just\n\nChannel 1: No worries.\n\nChannel 0: know that in mind. But, otherwise, you do have about 57,700 if we add them up for life and PPD.\n\nChannel 1: Yep.\n\nChannel 0: If something were to happen, all three, so life, TPD, and your income protection is paid from within Brighter Super,\n\nChannel 1: Yep.\n\nChannel 0: and the total premium is about 1,934 for those\n\nChannel 1: Yeah.\n\nChannel 0: three. And that's all inside super for you.\n\nChannel 1: Just a question. When when does it stop playing? When I I know. Is it 60 or is it 60 something?\n\nChannel 0: It it kind of changes, and Brighter Super can change the rules a little bit. So they can upset the information as well. Typically, income protection will finish between '60, '65.\n\nChannel 1: Yeah.\n\nChannel 0: Each insurer is a little bit different, but then life and TPD is a bit longer. But, again, each insurer is kind of a little bit different, but they will let us know and you as well when it's getting\n\nChannel 1: Mhmm. Yep. Yep.\n\nChannel 0: close through that no longer being\n\nChannel 1: Okay. Yeah. I think it is 60 because I think\n\nChannel 0: in.\n\nChannel 1: my friend, she's like she's turning 60 at the end of the year, and I think they've already informed her that because she's off as well. She's she's got a really bad back, and\n\nChannel 0: Yeah.\n\nChannel 1: she can't sit for more than about a half an hour. And, I mean, you need to be able to sit nearly eight hours a day in a bus,\n\nChannel 0: Yeah.\n\nChannel 1: and she can't because she's in an absolute pain. Yeah. So\n\nChannel 0: Yeah. So\n\nChannel 1: but yeah.\n\nChannel 0: yeah.\n\nChannel 1: You know?\n\nChannel 0: Each each insurer do have slightly different roles. So depending on which one she has\n\nChannel 1: Mhmm.\n\nChannel 0: must be different,\n\nChannel 1: Mhmm.\n\nChannel 0: but it is it is getting closer to when they do. But income protection is the one they they cancel first.\n\nChannel 1: Yes.\n\nChannel 0: Then life and pay per day is a little bit\n\nChannel 1: Yes. Okay. Yep.\n\nChannel 0: longer.\n\nChannel 1: No\n\nChannel 0: Perfect.\n\nChannel 1: worries.\n\nChannel 0: Now if you wanna go to the next document for me.\n\nChannel 1: Oh, that one. PT?\n\nChannel 0: Is\n\nChannel 1: Oh,\n\nChannel 0: that the the graph?\n\nChannel 1: the the the yeah. The graph, the squiggly lines.\n\nChannel 0: Mhmm.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Yes. So you remember kind of going through this last time, roughly?\n\nChannel 1: Yeah. Vaguely,\n\nChannel 0: Yep.\n\nChannel 1: you know, memory is not that good. I don't remember what it said or whatever.\n\nChannel 0: No.\n\nChannel 1: Yeah.\n\nChannel 0: That's okay. Basically, what you see here in front of you, what it is, it shows us a good kind of a visual representation of what we are talking about when we're talking about the market.\n\nChannel 1: Mhmm.\n\nChannel 0: So you can kind of see it talks through the different time frame. So it shows from 1995 through to 2025. And it kind of shows you all the different events that's happened in the world and kind of how that then impacts your market and your investments. So you can basically see that over the long term, market always goes up, but short term, that will be some of those ups and downs and market\n\nChannel 1: Mhmm. Yep.\n\nChannel 0: fluctuations. Now\n\nChannel 1: Mhmm.\n\nChannel 0: with your investments at the moment as well, we did go through a pretty extensive risk profile questionnaire last year, and we\n\nChannel 1: Yeah.\n\nChannel 0: do have you in your\n\nChannel 1: Yep.\n\nChannel 0: balanced portfolio. So so\n\nChannel 1: Yep. Mhmm. Mhmm.\n\nChannel 0: limit fluctuation, especially as you are getting closer to retirement, so you don't want\n\nChannel 1: Mhmm.\n\nChannel 0: to have those big big dips in the market.\n\nChannel 1: No. I I don't want any big dips in the market. No. I don't want that.\n\nChannel 0: Correct. So we have at the moment about 60% in your growth investments,\n\nChannel 1: Yep. Okay.\n\nChannel 0: which is, like, your top four here on the right combined. So that is, like, your US shares,\n\nChannel 1: Yep.\n\nChannel 0: Australian shares, international shares, property. So it's a combination of all of these. And you\n\nChannel 1: Mhmm.\n\nChannel 0: can see that they grow the most but also fluctuate. And that's why\n\nChannel 1: Yep.\n\nChannel 0: we have 40% in the bottom, which you can see are a lot more stable to\n\nChannel 1: Yep.\n\nChannel 0: kinda balance everything out for you. So it is that kind\n\nChannel 1: Yep.\n\nChannel 0: of still quite defensive pool. You're comfortable kind of maintaining that still kind\n\nChannel 1: Yeah.\n\nChannel 0: of risk profile.\n\nChannel 1: I I want\n\nChannel 0: Yep.\n\nChannel 1: I want I want I want growth. I don't want, like, stupid growth of of all\n\nChannel 0: Yes.\n\nChannel 1: it would be normal to have stupid growth, but I want\n\nChannel 0: Not\n\nChannel 1: I've\n\nChannel 0: the\n\nChannel 1: well,\n\nChannel 0: downside with\n\nChannel 1: it's\n\nChannel 0: them.\n\nChannel 1: safe. I want it safe,\n\nChannel 0: Yes.\n\nChannel 1: you know?\n\nChannel 0: Yes.\n\nChannel 1: Because,\n\nChannel 0: And I think\n\nChannel 1: I mean,\n\nChannel 0: through\n\nChannel 1: how much have I got? 300 and\n\nChannel 0: let me go back again.\n\nChannel 1: what\n\nChannel 0: So you have 3\n\nChannel 1: is\n\nChannel 0: 120\n\nChannel 1: it?\n\nChannel 0: 4 plus\n\nChannel 1: I thought I had that and what\n\nChannel 0: 20\n\nChannel 1: did I have last year?\n\nChannel 0: Last year, when we started, you had, let me see, 271\n\nChannel 1: Okay.\n\nChannel 0: eight\n\nChannel 1: Okay.\n\nChannel 0: five\n\nChannel 1: Yep.\n\nChannel 0: three. So,\n\nChannel 1: Yep.\n\nChannel 0: yeah,\n\nChannel 1: That's\n\nChannel 0: it's\n\nChannel 1: alright.\n\nChannel 0: gonna\n\nChannel 1: Yep.\n\nChannel 0: apply about '27, and then you also have, obviously, brighter super of '23. So, obviously,\n\nChannel 1: And\n\nChannel 0: that will\n\nChannel 1: I\n\nChannel 0: then\n\nChannel 1: yeah. And\n\nChannel 0: about\n\nChannel 1: I still\n\nChannel 0: 13.\n\nChannel 1: have my I still have my defense as well.\n\nChannel 0: Okay. Perfect. Do you have\n\nChannel 1: That that that's growing. That's growing from 8,000 to 18,000. I mean, it just it's\n\nChannel 0: and\n\nChannel 1: a\n\nChannel 0: is\n\nChannel 1: slow\n\nChannel 0: that\n\nChannel 1: growth.\n\nChannel 0: is that military super?\n\nChannel 1: Yeah. Can't you can't move it. Can't move it.\n\nChannel 0: No. No. A lot of them are are kind of like a different structure where\n\nChannel 1: No.\n\nChannel 0: it is locked in.\n\nChannel 1: Yeah. Yeah. That's\n\nChannel 0: What\n\nChannel 1: alright.\n\nChannel 0: we can do, though, if you want, is we can just so that we can obviously check that everything is in order for it, we can still get oversight. We can't like you said,\n\nChannel 1: Oh, can you?\n\nChannel 0: usually,\n\nChannel 1: Oh,\n\nChannel 0: you\n\nChannel 1: that'd\n\nChannel 0: can't\n\nChannel 1: be\n\nChannel 0: change\n\nChannel 1: good.\n\nChannel 0: it.\n\nChannel 1: No.\n\nChannel 0: So\n\nChannel 1: I can't\n\nChannel 0: what\n\nChannel 1: check.\n\nChannel 0: I\n\nChannel 1: You can't move it. Yeah.\n\nChannel 0: yeah. So what I can do is with the documents that we'll post out the beneficiary forms, I can include it's\n\nChannel 1: Oh,\n\nChannel 0: called\n\nChannel 1: gee.\n\nChannel 0: a TPA. So\n\nChannel 1: Yep.\n\nChannel 0: what I allows us to do research on the account. It just so we can kind of have a look at it. Like you said, usually can't touch anything,\n\nChannel 1: Yep.\n\nChannel 0: but then we can kind of keep an eye on it. So when we do end reviews, we can include how much you have in there and how things are going,\n\nChannel 1: Yep.\n\nChannel 0: which is really good. Do you happen to know the member number that you have with military super by any chance or\n\nChannel 1: I\n\nChannel 0: not really?\n\nChannel 1: think it's my regimental number. I'm not sure. But maybe\n\nChannel 0: Okay.\n\nChannel 1: maybe not. I'll have to have I'd have to have a dig around in files and paperwork to find that or ring them\n\nChannel 0: That's\n\nChannel 1: up or\n\nChannel 0: that's\n\nChannel 1: something.\n\nChannel 0: okay. That's\n\nChannel 1: Yeah.\n\nChannel 0: okay. We can include that TPA for you. And then even when you do get it in the post, you can just write your member number on\n\nChannel 1: Yep.\n\nChannel 0: it.\n\nChannel 1: Yeah.\n\nChannel 0: And\n\nChannel 1: I\n\nChannel 0: then\n\nChannel 1: can\n\nChannel 0: that\n\nChannel 1: look\n\nChannel 0: way,\n\nChannel 1: for\n\nChannel 0: we can\n\nChannel 1: that.\n\nChannel 0: get\n\nChannel 1: Yeah.\n\nChannel 0: yeah. And you got a bit\n\nChannel 1: Yeah.\n\nChannel 0: more times. So\n\nChannel 1: Yeah.\n\nChannel 0: that's\n\nChannel 1: I don't know\n\nChannel 0: beautiful.\n\nChannel 1: I don't know I don't know if it's our regimental number. It would be probably could be something like our regimental number because\n\nChannel 0: Yeah.\n\nChannel 1: that's unique to us as a father.\n\nChannel 0: Maybe.\n\nChannel 1: We don't no no one gets your regimental number. Your regimental number is your regimental number until even after\n\nChannel 0: Message.\n\nChannel 1: you die, it's still your number.\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: You know?\n\nChannel 0: Okay. Perfect. Yeah. What we'll do, we'll just make sure we can have a bit of oversight on it just just to have the information, which is great. So thank you for that.\n\nNow if you wanna go next after the Vanguard index chart, what can you see then?\n\nChannel 1: View service guide.\n\nChannel 0: Yes. Perfect. So you would have seen this one a couple of times. It is one of those comply compliance documents, one of those long ones, but none of the important information has changed for you. If you do have\n\nChannel 1: Yes.\n\nChannel 0: a read through it, you will see we've had a bit of an extension to the team, which is nice. You can see myself on page 10 again if you do wanna put a face up for you. But,\n\nChannel 1: When\n\nChannel 0: otherwise,\n\nChannel 1: do\n\nChannel 0: I\n\nChannel 1: you\n\nChannel 0: will\n\nChannel 1: see\n\nChannel 0: let you\n\nChannel 1: okay.\n\nChannel 0: so you should see page 10\n\nChannel 1: No. I've only got three pages.\n\nChannel 0: in the services guide.\n\nChannel 1: Oh, no. I don't know. I'm not I'm past that. I think I've gone to next document. Hang on.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: So\n\nChannel 1: I've\n\nChannel 0: there\n\nChannel 1: gone\n\nChannel 0: should\n\nChannel 1: to\n\nChannel 0: be\n\nChannel 1: the\n\nChannel 0: 20\n\nChannel 1: next document.\n\nChannel 0: three. No.\n\nChannel 1: I'm\n\nChannel 0: That's\n\nChannel 1: on\n\nChannel 0: okay.\n\nChannel 1: I'm on consent for new ongoing fee arrangement.\n\nChannel 0: Yep. Perfect. So afterwards, if you do wanna go back and have a read over it, everything will be saved so that you can go and have a read over it if you would like. Otherwise, if you have any issues, just let me know. We can always get them all emailed to you\n\nChannel 1: Mhmm. Yep.\n\nChannel 0: as well. But on that ongoing service agreement page that you are on, again,\n\nChannel 1: Yep.\n\nChannel 0: same as last time, it will ask you for a signature if you are happy to do so. Now what it is, it is just to say that you are happy to stay on as a client.\n\nChannel 1: Yes. I need one.\n\nChannel 0: But beautiful. And there's no changes to the fee structure for you. It stays exactly the same, that 1.65 from super. So no changes, and it's not a lock in contract as well. So if you do you know when you do turn 60, if you decide to just be like, oh, I wanna take everything out and you don't need our help anymore,\n\nChannel 1: No.\n\nChannel 0: not a locking\n\nChannel 1: No.\n\nChannel 0: contract.\n\nChannel 1: No. I don't wanna take everything out. I just I\n\nChannel 0: Good.\n\nChannel 1: just want a little no.\n\nChannel 0: Just\n\nChannel 1: No.\n\nChannel 0: a little\n\nChannel 1: I\n\nChannel 0: bit.\n\nChannel 1: I just wanna\n\nChannel 0: Yes.\n\nChannel 1: I want a little bit. I've I've gotta do my research and find my mobile home and stuff. It will take\n\nChannel 0: Yeah.\n\nChannel 1: time,\n\nChannel 0: Yeah.\n\nChannel 1: but not only\n\nChannel 0: Yeah.\n\nChannel 1: that.\n\nChannel 0: Yeah. But\n\nChannel 1: I've\n\nChannel 0: then\n\nChannel 1: gotta\n\nChannel 0: also\n\nChannel 1: sell\n\nChannel 0: the\n\nChannel 1: everything\n\nChannel 0: good thing\n\nChannel 1: I've owned.\n\nChannel 0: and the good thing is as well, because you only take a little bit, the rest\n\nChannel 1: Yep.\n\nChannel 0: will still be invested and growing for you, which\n\nChannel 1: That's\n\nChannel 0: is\n\nChannel 1: what I\n\nChannel 0: great.\n\nChannel 1: thought. Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: And and just\n\nChannel 0: Perfect.\n\nChannel 1: have a little little buy pen put into my bank\n\nChannel 0: Yeah.\n\nChannel 1: account. You know?\n\nChannel 0: Yeah.\n\nChannel 1: And\n\nChannel 0: Exactly.\n\nChannel 1: then if say say for argument's sake, my cousin and I wanna go to Canada\n\nChannel 0: Mhmm.\n\nChannel 1: or something like that, and I need,\n\nChannel 0: Yep.\n\nChannel 1: like, $10,000 for a trip, I can\n\nChannel 0: Yep.\n\nChannel 1: go, can I have an extra 10,000 this month?\n\nChannel 0: Yes. As long as long as you retired, you can take as much as much as\n\nChannel 1: Oh, yeah.\n\nChannel 0: you want.\n\nChannel 1: Yeah. I'll be retired. I can tell you that\n\nChannel 0: So\n\nChannel 1: now.\n\nChannel 0: yeah.\n\nChannel 1: We will not be working.\n\nChannel 0: You can.\n\nChannel 1: No.\n\nChannel 0: So you could call and say, hey. I want this much or this little. You can.\n\nChannel 1: It\n\nChannel 0: Definitely.\n\nChannel 1: might it might there might be a little cash under the table.\n\nChannel 0: Yeah. You can\n\nChannel 1: Might\n\nChannel 0: do\n\nChannel 1: be.\n\nChannel 0: what you want. It's your money at the end of the day, so you can do what\n\nChannel 1: Yeah.\n\nChannel 0: you want.\n\nChannel 1: Yeah. Exactly. So do I just sign this, love?\n\nChannel 0: Yes, please. Yep.\n\nChannel 1: So I press\n\nChannel 0: That would\n\nChannel 1: on\n\nChannel 0: be great.\n\nChannel 1: signature?\n\nChannel 0: Yes.\n\nChannel 1: No. I I want to I don't like that picture. It's a pretty signature, but\n\nChannel 0: Yeah.\n\nChannel 1: it's not me. I like to do my own.\n\nChannel 0: Yeah. And it should automatically\n\nChannel 1: Oh god.\n\nChannel 0: fill the date usually for you as well once you add the signature.\n\nChannel 1: You are just fine all?\n\nChannel 0: Yes. Because the next document where it will ask you to sign, so let me know when that pops\n\nChannel 1: Hang\n\nChannel 0: up for\n\nChannel 1: on.\n\nChannel 0: you,\n\nChannel 1: Date.\n\nChannel 0: and I'll\n\nChannel 1: Let me do the date.\n\nChannel 0: Yep.\n\nChannel 1: Oh, no. The date's in there. Next document. Yep.\n\nChannel 0: Yes.\n\nChannel 1: Option\n\nChannel 0: So\n\nChannel 1: to provide tax file number. You already have my tax file number.\n\nChannel 0: Correct. So all this is,\n\nChannel 1: Yes.\n\nChannel 0: it is a compliance form just to basically say we are keeping your tax phone number secure and safe on file.\n\nChannel 1: And it's validate and completed documents. There you go.\n\nChannel 0: Yep. Perfect.\n\nChannel 1: And you'll\n\nChannel 0: So\n\nChannel 1: send\n\nChannel 0: when\n\nChannel 1: out\n\nChannel 0: you\n\nChannel 1: those necessary forms for me?\n\nChannel 0: correct. So I will get my colleague, Whitlam, to post those out to you. So that will be the\n\nChannel 1: Yep.\n\nChannel 0: beneficiary to get this sorted both for hub and Brighter Super so we can get that changed to Terry for you. Would you like us to prefill it, or do you wanna\n\nChannel 1: Yes,\n\nChannel 0: just\n\nChannel 1: please.\n\nChannel 0: leave a blank if you change your mind?\n\nChannel 1: Oh, who who else is who else am I gonna give it to that's the government's gonna not tax?\n\nChannel 0: It will be\n\nChannel 1: Right.\n\nChannel 0: Terry,\n\nChannel 1: Yeah.\n\nChannel 0: unless you have\n\nChannel 1: It'll\n\nChannel 0: a\n\nChannel 1: be tax.\n\nChannel 0: a\n\nChannel 1: So\n\nChannel 0: very young child as well.\n\nChannel 1: no. I'm almost\n\nChannel 0: No.\n\nChannel 1: 60. But if I had no. No.\n\nChannel 0: No.\n\nChannel 1: No. No. I can only tolerate my grandkids for an afternoon. That's about it. And\n\nChannel 0: Not\n\nChannel 1: the youngest\n\nChannel 0: have.\n\nChannel 1: is like what is she?\n\nChannel 0: Yep.\n\nChannel 1: One. She's one. And the dogs\n\nChannel 0: No.\n\nChannel 1: just love her. They like to\n\nChannel 0: No.\n\nChannel 1: lick her. Oh,\n\nChannel 0: I can't\n\nChannel 1: yeah.\n\nChannel 0: imagine.\n\nChannel 1: Yeah. She's\n\nChannel 0: But\n\nChannel 1: such\n\nChannel 0: that\n\nChannel 1: a cutie.\n\nChannel 0: Yeah. We will\n\nChannel 1: I\n\nChannel 0: get\n\nChannel 1: just\n\nChannel 0: that\n\nChannel 1: have I\n\nChannel 0: prefilled\n\nChannel 1: have a question.\n\nChannel 0: for you. Yes. Of\n\nChannel 1: Yeah.\n\nChannel 0: course.\n\nChannel 1: So what happens if Terry dies? I'm still alive. I'll have to redo this, won't I? Who's\n\nChannel 0: It\n\nChannel 1: gonna\n\nChannel 0: depends.\n\nChannel 1: get my money if he's dead?\n\nChannel 0: We would have to change it. Yes. So we would yeah. So, hopefully, that doesn't happen, and he's around for a very long time. But if it\n\nChannel 1: No.\n\nChannel 0: changes,\n\nChannel 1: No.\n\nChannel 0: then then, yes, we do\n\nChannel 1: Yeah.\n\nChannel 0: we do\n\nChannel 1: Okay.\n\nChannel 0: wanna\n\nChannel 1: I'll then I'll just\n\nChannel 0: keep\n\nChannel 1: have\n\nChannel 0: it\n\nChannel 1: to\n\nChannel 0: updated.\n\nChannel 1: I'll have to do I'll have to do I'll just have to spend it. That's what I'll do. I'll spend it. There you go.\n\nChannel 0: Well\n\nChannel 1: If he dies,\n\nChannel 0: Because\n\nChannel 1: I'll just go, well, holiday time for mama.\n\nChannel 0: But there's also ways we could we could have a look at things that there's, like, different depending on how old you are at the time and requirements, there's different, like, recontribution strategies that we can help you with if that is applicable, where\n\nChannel 1: Yes.\n\nChannel 0: you can if you retired, you can take everything out tax free. And then, you know, then it's tax free. And then if you wanted to invest it or put some in, we can put it in after tax money. So then if they do go to your kids and they are older, there there is a you know, that they can get some tax free. So we can definitely have a look at that if that's ever the case for you.\n\nChannel 1: Oh, yeah. So if I get\n\nChannel 0: Yeah.\n\nChannel 1: say I get sick, get cancer or something like that, and I've\n\nChannel 0: Yeah.\n\nChannel 1: got six months to live, I can just call you up and say, hey. We've got a problem.\n\nChannel 0: Yeah.\n\nChannel 1: I'm\n\nChannel 0: You\n\nChannel 1: dying,\n\nChannel 0: can take\n\nChannel 1: and\n\nChannel 0: everything\n\nChannel 1: I need\n\nChannel 0: out.\n\nChannel 1: to\n\nChannel 0: Yeah.\n\nChannel 1: organize this stuff. Yeah.\n\nChannel 0: Correct. Yes. Hopefully, I don't\n\nChannel 1: Oh, okay.\n\nChannel 0: wanna hear that call, but yes.\n\nChannel 1: Yeah. Okay. I'll tell I'll tell\n\nChannel 0: Yes.\n\nChannel 1: you if I get cancer, that'll be it. I won't be going for chemo. Mm-mm.\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: No. I just\n\nChannel 0: Not not\n\nChannel 1: I\n\nChannel 0: good.\n\nChannel 1: will no. My nephew has gone has been through chemo, and that poor man is\n\nChannel 0: I'm\n\nChannel 1: just\n\nChannel 0: sorry to hear that.\n\nChannel 1: he's a shell of himself. Absolutely.\n\nChannel 0: Yeah.\n\nChannel 1: And I just had a friend die. I'm going\n\nChannel 0: Oh.\n\nChannel 1: through chemo and radiation and all that sort of stuff. But this is all signed?\n\nChannel 0: Yes. Actually,\n\nChannel 1: Okay.\n\nChannel 0: let me have a let me have a little refresh and see if that can and you press validate on the form?\n\nChannel 1: I don't know. Did I?\n\nChannel 0: Because I\n\nChannel 1: I\n\nChannel 0: can't\n\nChannel 1: pressed\n\nChannel 0: see it\n\nChannel 1: find.\n\nChannel 0: yet. Yeah. And\n\nChannel 1: And then\n\nChannel 0: what can you see in front of you now?\n\nChannel 1: you will get a signed document by email, download. There are other documents waiting for your signature. Oh, okay. Hang on. I need to sign other documents.\n\nOkay. That's sorry. I didn't read that bit. The\n\nChannel 0: Oh, that's okay.\n\nChannel 1: the performance with IIR. Next document.\n\nChannel 0: Nope. You shouldn't\n\nChannel 1: Oh,\n\nChannel 0: have\n\nChannel 1: that's\n\nChannel 0: to sign\n\nChannel 1: just\n\nChannel 0: that\n\nChannel 1: the\n\nChannel 0: one.\n\nChannel 1: same\n\nChannel 0: Yeah.\n\nChannel 1: same thing. It's just going through it all again. Oh, here we go. How do we do how do we change that? Okay.\n\nNo. Yeah. Even though the the Okview services, how do you go\n\nChannel 0: Mhmm.\n\nChannel 1: to the next page? Not the next document, the next page.\n\nChannel 0: You should either be able to scroll down usually.\n\nChannel 1: Oh, yep. There it is. There it is.\n\nChannel 0: Yes.\n\nChannel 1: Yeah. Yeah. K. I just can't look. What are you on page 10?\n\nChannel 0: Yes. Page 10, and you should\n\nChannel 1: There you\n\nChannel 0: see myself.\n\nChannel 1: are. There\n\nChannel 0: Yeah.\n\nChannel 1: you go. Okay. Yeah. Okay. So next document.\n\nI'm we've done all\n\nChannel 0: Yes.\n\nChannel 1: this.\n\nChannel 0: Yeah.\n\nChannel 1: Next document. Oh, hang on. I'm saying that I haven't done it. Do I have to sign\n\nChannel 0: Okay.\n\nChannel 1: it again? Got signature.\n\nChannel 0: If if it shows you, yes, potentially. Sometimes you never know with technology. It it should be the same, but if it still allows you to do it, if you wouldn't mind adding it again and see\n\nChannel 1: One. Okay. Now there you go. It's a bit bigger now. Eight months.\n\nThere we go. Next document. Option. Next signature. Date.\n\nValidate and send completed documents. This is the second\n\nChannel 0: Yes.\n\nChannel 1: time I'm\n\nChannel 0: Okay.\n\nChannel 1: doing\n\nChannel 0: Well, it\n\nChannel 1: it.\n\nChannel 0: oh,\n\nChannel 1: I\n\nChannel 0: okay. And if you press\n\nChannel 1: did\n\nChannel 0: validate\n\nChannel 1: that\n\nChannel 0: and send,\n\nChannel 1: before.\n\nChannel 0: then it\n\nChannel 1: Yep.\n\nChannel 0: should say completed now on your\n\nChannel 1: Oh, it's\n\nChannel 0: end?\n\nChannel 1: still loading. It's just loading.\n\nChannel 0: Okay. That's\n\nChannel 1: Don't\n\nChannel 0: okay.\n\nChannel 1: know what that is.\n\nChannel 0: I'll keep a look. Sometimes it could take a little bit for it to come through\n\nChannel 1: Okay. Okay.\n\nChannel 0: to\n\nChannel 1: You\n\nChannel 0: me.\n\nChannel 1: will\n\nChannel 0: So\n\nChannel 1: get\n\nChannel 0: while\n\nChannel 1: a\n\nChannel 0: it's\n\nChannel 1: signed\n\nChannel 0: loading\n\nChannel 1: document. Oh, there\n\nChannel 0: yes.\n\nChannel 1: you go.\n\nChannel 0: So\n\nChannel 1: It it says no. It's all done now. It's signed. There\n\nChannel 0: beautiful.\n\nChannel 1: you go.\n\nChannel 0: Perfect. Thank\n\nChannel 1: There\n\nChannel 0: you\n\nChannel 1: we go.\n\nChannel 0: so much.\n\nChannel 1: We're all done.\n\nChannel 0: So, basically, Patricia, just as a recap, I will send you that record of advice in the next couple of days. Just to let you\n\nChannel 1: Yep.\n\nChannel 0: know, we're doing that little partial rollover from Brighter\n\nChannel 1: Yep.\n\nChannel 0: Super to Hub twenty four, and I will\n\nChannel 1: Yep.\n\nChannel 0: get my colleague Whitlam to post those out for you. So that's the beneficiary\n\nChannel 1: Mhmm.\n\nChannel 0: forms and then also that TPA so that we can do some research on that military super for\n\nChannel 1: Mhmm.\n\nChannel 0: you. While I do have you on the the phone, I do also want to let you know on a little personal note that I will be going on maternity leave\n\nChannel 1: Oh, congratulations.\n\nChannel 0: shortly. Thank you. So having a little girl, which is very exciting. Sorry. Probably full on.\n\nChannel 1: You know what I say to that? Good luck. Good luck.\n\nChannel 0: Thank you. Well, we'll see. It's the first one, so I'm sure we're\n\nChannel 1: It's\n\nChannel 0: in\n\nChannel 1: your\n\nChannel 0: for\n\nChannel 1: first.\n\nChannel 0: a wild\n\nChannel 1: It's\n\nChannel 0: ride.\n\nChannel 1: your first. It'll probably\n\nChannel 0: 80.\n\nChannel 1: be your last.\n\nChannel 0: Yeah.\n\nChannel 1: Okay? I have two\n\nChannel 0: Yeah.\n\nChannel 1: girls,\n\nChannel 0: Yeah.\n\nChannel 1: and they're 35 this year and 30\n\nChannel 0: Yeah.\n\nChannel 1: two this year.\n\nChannel 0: Yep. Yep.\n\nChannel 1: The\n\nChannel 0: Yep.\n\nChannel 1: 32 year old has three children and is in the\n\nChannel 0: Yep.\n\nChannel 1: loony bin half the time, and the other one has no children that's in the loony bin.\n\nChannel 0: So, yeah, we'll we'll we'll see.\n\nChannel 1: I\n\nChannel 0: So\n\nChannel 1: have a\n\nChannel 0: I\n\nChannel 1: bit\n\nChannel 0: will be\n\nChannel 1: of I\n\nChannel 0: Yeah.\n\nChannel 1: have a little bit of advice. Okay?\n\nChannel 0: Yes.\n\nChannel 1: You can either\n\nChannel 0: Yes.\n\nChannel 1: take it or leave it.\n\nChannel 0: I'll\n\nChannel 1: Do\n\nChannel 0: definitely\n\nChannel 1: not give\n\nChannel 0: listen.\n\nChannel 1: them do not give them tablets, phones, whatever. Don't do\n\nChannel 0: Yes.\n\nChannel 1: it. Okay.\n\nChannel 0: No. I've I see a lot with friends and stuff, and, yeah,\n\nChannel 1: Yeah.\n\nChannel 0: I'm with\n\nChannel 1: They\n\nChannel 0: you\n\nChannel 1: want\n\nChannel 0: there.\n\nChannel 1: peace and quiet, so they just give them the phone. No.\n\nChannel 0: Yeah. No. I agree with you there. I'm on\n\nChannel 1: It's\n\nChannel 0: the same\n\nChannel 1: it's\n\nChannel 0: page.\n\nChannel 1: actually it's very addictive, very addictive,\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: and they end up into psychotic little monsters. All my grandkids,\n\nChannel 0: Yeah.\n\nChannel 1: they're just like they all got phones and whatnot, and they just sort of sit there and you're you're trying to talk to them and not they just whatever.\n\nChannel 0: It's\n\nChannel 1: Although I must admit,\n\nChannel 0: yeah.\n\nChannel 1: my stepdaughter's boys, they came over for dinner. My stepdaughter and her husband and boys came over for dinner, and not a phone in sight.\n\nChannel 0: That's good. That's\n\nChannel 1: None of\n\nChannel 0: really\n\nChannel 1: them had\n\nChannel 0: good.\n\nChannel 1: a phone, which was\n\nChannel 0: Yeah.\n\nChannel 1: really good. I was, like, quite\n\nChannel 0: Yeah.\n\nChannel 1: surprised. I was like, yeah. They they weren't on their phones. They weren't I think mom just took them off and said you will be respectful and,\n\nChannel 0: Yeah. Good.\n\nChannel 1: yeah, so\n\nChannel 0: No. I'd like that. I will definitely take that on board.\n\nChannel 1: yeah.\n\nChannel 0: So\n\nChannel 1: That's just that's\n\nChannel 0: I\n\nChannel 1: my own little and you know what? You\n\nChannel 0: yeah.\n\nChannel 1: you listen to what you think. Okay? You're\n\nChannel 0: Yes.\n\nChannel 1: gonna have all your advice in the world, but you go with your gut because it's nothing\n\nChannel 0: Yes.\n\nChannel 1: like a mother's gut and instinct.\n\nChannel 0: Exactly. Alright.\n\nChannel 1: I\n\nChannel 0: Sorry.\n\nChannel 1: saved my I saved my daughter from choking because of my mother's instinct.\n\nChannel 0: Oh,\n\nChannel 1: She\n\nChannel 0: really?\n\nChannel 1: was like yeah. She was a baby. She was just rolling over. So she's about three months, four months old. And my other daughter had we'd been the previous day, we'd been to a fight, and she got a lucky dip.\n\nAnd there was a, like, a it looked like a big men's wedding ring band. Right? So it was\n\nChannel 0: Oh.\n\nChannel 1: metal. Yeah. Just out of the lucky dip, and she was playing with it and sort of stuff. Anyway, she'd left it on the floor, and the baby had picked it up and put it\n\nChannel 0: Oh\n\nChannel 1: in\n\nChannel 0: goodness.\n\nChannel 1: her mouth. But I was still in bed because my husband and I used to take turns every Sunday. One of us would get to stay in bed, get a cup of tea in bed, and get to read the paper in bed. Alright?\n\nChannel 0: Yeah. Sounds\n\nChannel 1: I\n\nChannel 0: lovely.\n\nChannel 1: it was my Sunday to do that, and he's Sunday to get up and feed and dress the girls and do all that. Anyway, he was bringing my cup of tea in the mail and said, out of the way. Out of the way. Quick. Move.\n\nMove. Move. And he's like, what? What? I said, the baby.\n\nThe baby. And he's like, what? He's like, got a hold of the tea\n\nChannel 0: Oh, goodness.\n\nChannel 1: in his hand, and I just went out there. She was lying on her back. Alright? I picked her up. I turned her onto her stomach.\n\nI stuck my finger in her mouth and pulled the ring out.\n\nChannel 0: Wow. That's crazy.\n\nChannel 1: Yeah. It is crazy. And he just looked at me and he went, you're crazy. How did you know that? I said, I don't.\n\nI\n\nChannel 0: Just\n\nChannel 1: hadn't even been\n\nChannel 0: instinct.\n\nChannel 1: out of bed. I said,\n\nChannel 0: Yeah.\n\nChannel 1: it's just something I knew because,\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: you know, I just knew. I just knew something was not right and I to\n\nChannel 0: I'm\n\nChannel 1: this day,\n\nChannel 0: glad you\n\nChannel 1: I can\n\nChannel 0: did.\n\nChannel 1: fit. Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: So always go with your gut.\n\nChannel 0: Yes.\n\nChannel 1: If you ever get as a woman, women have\n\nChannel 0: Yeah.\n\nChannel 1: excellent intuition. Alright?\n\nChannel 0: Yeah. I think\n\nChannel 1: And\n\nChannel 0: so too.\n\nChannel 1: we yeah. We do. We have and, like, sometimes we think, oh, should we walk down there? Maybe I'll just get a taxi hunt. You know?\n\nThings like\n\nChannel 0: Exactly.\n\nChannel 1: that always go with that gut, that\n\nChannel 0: Yes.\n\nChannel 1: first\n\nChannel 0: Yes.\n\nChannel 1: feeling or not. Oh, it'll be alright. You know? Life's short. No.\n\nYeah. Life could be really short. So what\n\nChannel 0: Yeah.\n\nChannel 1: you do is you always go with your gut. And if someone\n\nChannel 0: Yeah.\n\nChannel 1: says, oh, you should do this, this, and this, then you you'll get an instant feeling in your gut. A clench\n\nChannel 0: Yeah.\n\nChannel 1: like, no. That's not right or, well, maybe.\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: You know? But,\n\nChannel 0: Yeah.\n\nChannel 1: yeah,\n\nChannel 0: A\n\nChannel 1: always\n\nChannel 0: 100%.\n\nChannel 1: go with your gut. And\n\nChannel 0: Yes.\n\nChannel 1: if people go, oh, you should do this and you should do that, go, I will do what's best\n\nChannel 0: Nah.\n\nChannel 1: for my child. You know?\n\nChannel 0: Thanks for your opinion, but I'll do what\n\nChannel 1: Mhmm.\n\nChannel 0: I want.\n\nChannel 1: Yep. You can do that. And if someone that's really rude, just go, yeah. Yeah. No worries.\n\nI'll take that on board. That's\n\nChannel 0: Yeah.\n\nChannel 1: all you\n\nChannel 0: Yeah.\n\nChannel 1: do.\n\nChannel 0: Exactly.\n\nChannel 1: Because you'll you'll get also and it not only that, my time of having babies, which is my youngest is 24. It's totally different to this day and age.\n\nChannel 0: Yeah.\n\nChannel 1: It's\n\nChannel 0: Yeah.\n\nChannel 1: totally it's totally different. Like, you're just having your first child, and my daughter's had her third child. Her eldest is 12. That's even\n\nChannel 0: Yeah.\n\nChannel 1: different. They got\n\nChannel 0: Exactly.\n\nChannel 1: so many gadgets. They got\n\nChannel 0: Exactly.\n\nChannel 1: so many gadgets.\n\nChannel 0: Yeah. Too too much nowadays.\n\nChannel 1: I'm pretty. The pants are so pretty. I'm like a stupid old thing. Oh, the monkey has that. That was precious.\n\nChannel 0: Yeah.\n\nChannel 1: If I could if I could get a stroller that lies down, that's what I\n\nChannel 0: Yep.\n\nChannel 1: would buy. I would never\n\nChannel 0: Yes.\n\nChannel 1: buy a premium. But, anyway,\n\nChannel 0: Yes.\n\nChannel 1: that's my\n\nChannel 0: Yes.\n\nChannel 1: thing. Have a\n\nChannel 0: No.\n\nChannel 1: great\n\nChannel 0: But\n\nChannel 1: time.\n\nChannel 0: thanks.\n\nChannel 1: Enjoy that\n\nChannel 0: I\n\nChannel 1: maternity\n\nChannel 0: wanna\n\nChannel 1: leave.\n\nChannel 0: I will.\n\nChannel 1: But\n\nChannel 0: Sorry.\n\nChannel 1: I won't\n\nChannel 0: What\n\nChannel 1: have\n\nChannel 0: you\n\nChannel 1: you next year?\n\nChannel 0: will no worries. So I will be off for for twelve months, but what you will do is you will have my colleague, Jenna, instead.\n\nChannel 1: Yep.\n\nChannel 0: And so what I will do is I will so you'll be very capable hence, so she'll be the one kind of doing the review next year, and I'll kind of refund everything we discussed today and, like, your plans\n\nChannel 1: Mhmm. Mhmm.\n\nChannel 0: and everything.\n\nChannel 1: Yep.\n\nChannel 0: But what you will also receive is an email introduction. So then you have her contact details and emails\n\nChannel 1: Yep.\n\nChannel 0: and and stuff like that if you ever need anything. If\n\nChannel 1: Mhmm.\n\nChannel 0: you forgot and you just ask for me, that will transfer you through to her anyway. Or if you send me\n\nChannel 1: Yep.\n\nChannel 0: an email, it will be redirected to her.\n\nChannel 1: Yep.\n\nChannel 0: But, yeah, you'll be\n\nChannel 1: I'll\n\nChannel 0: in\n\nChannel 1: look\n\nChannel 0: very capable\n\nChannel 1: I haven't\n\nChannel 0: hands.\n\nChannel 1: really I haven't really needed you over the years. I mean, long as long\n\nChannel 0: Yeah.\n\nChannel 1: as I get quite a bit, you know, get long as I make a profit at the end of the year, that's all I'm really worried about. You know?\n\nChannel 0: Yeah. Exactly.\n\nChannel 1: Just enough.\n\nChannel 0: But we're here\n\nChannel 1: Just enough.\n\nChannel 0: we're here anything. And if I if I don't speak to you again, I hope everything goes well with your recovery and everything. And anything you need, just let us know, and wish you all the best in the meantime. And then I look forward to speaking\n\nChannel 1: Alright.\n\nChannel 0: with\n\nChannel 1: You have a great\n\nChannel 0: you\n\nChannel 1: time. Enjoy\n\nChannel 0: when\n\nChannel 1: that enjoy\n\nChannel 0: I'm\n\nChannel 1: that little girl.\n\nChannel 0: back.\n\nChannel 1: They\n\nChannel 0: Yeah. I will.\n\nChannel 1: grow\n\nChannel 0: Well,\n\nChannel 1: up\n\nChannel 0: thank\n\nChannel 1: too fast and then they\n\nChannel 0: Oh, they do. They\n\nChannel 1: yeah.\n\nChannel 0: do. Well, I will\n\nChannel 1: They do.\n\nChannel 0: let you go and get on with your day. Thank\n\nChannel 1: No worries.\n\nChannel 0: you so much for your time today, and I will get all of that sorted for you. And, yeah, anything else you need, just let us know.\n\nChannel 1: Thank you. You have a lovely\n\nChannel 0: Mhmm. No\n\nChannel 1: time.\n\nChannel 0: worries.\n\nChannel 1: Thank you, Veronica.\n\nChannel 0: You too.\n\nChannel 1: Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":1.76,"end":2.42,"sentiment":"neutral","sentiment_score":0.2900463491678238}],"sentiment":"neutral","sentiment_score":0.2900463491678238,"channel":1,"num_words":2,"start":1.76,"end":2.42},{"sentences":[{"text":"Good morning.","start":3.1999998,"end":3.76,"sentiment":"neutral","sentiment_score":0.2637079060077667},{"text":"Is this Patricia?","start":3.76,"end":4.58,"sentiment":"neutral","sentiment_score":0.09370729823907216}],"sentiment":"neutral","sentiment_score":0.16170754134655,"channel":0,"num_words":5,"start":3.1999998,"end":4.58},{"sentences":[{"text":"Yeah.","start":5.2799997,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.020075947046279907},{"text":"Can you just","start":6.0,"end":6.56,"sentiment":"neutral","sentiment_score":0.008593382779508829}],"sentiment":"neutral","sentiment_score":0.011464023846201599,"channel":1,"num_words":4,"start":5.2799997,"end":6.56},{"sentences":[{"text":"This","start":6.3999996,"end":6.64,"sentiment":"neutral","sentiment_score":-0.0002927994355559349}],"sentiment":"neutral","sentiment_score":-0.0002927994355559349,"channel":0,"num_words":1,"start":6.3999996,"end":6.64},{"sentences":[{"text":"hold","start":6.56,"end":6.7999997,"sentiment":"neutral","sentiment_score":0.004259464330971241}],"sentiment":"neutral","sentiment_score":0.004259464330971241,"channel":1,"num_words":1,"start":6.56,"end":6.7999997},{"sentences":[{"text":"is","start":6.64,"end":7.14,"sentiment":"neutral","sentiment_score":-0.001889943145215511}],"sentiment":"neutral","sentiment_score":-0.001889943145215511,"channel":0,"num_words":1,"start":6.64,"end":7.14},{"sentences":[{"text":"on one sec?","start":6.7999997,"end":7.7799997,"sentiment":"neutral","sentiment_score":0.0009800892633696396},{"text":"One six.","start":7.8399997,"end":8.74,"sentiment":"neutral","sentiment_score":-0.00512895779684186}],"sentiment":"neutral","sentiment_score":-0.00146352956071496,"channel":1,"num_words":5,"start":6.7999997,"end":8.74},{"sentences":[{"text":"sure.","start":8.32,"end":8.82,"sentiment":"neutral","sentiment_score":-0.006452023051679134}],"sentiment":"neutral","sentiment_score":-0.006452023051679134,"channel":0,"num_words":1,"start":8.32,"end":8.82},{"sentences":[{"text":"Sorry.","start":14.094999,"end":14.495,"sentiment":"neutral","sentiment_score":-0.12679097056388855},{"text":"I just had one little mess I had to 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representative discusses retirement plans and employment plans with the customer, emphasizing the importance of making informed decisions and reducing health risk. They provide guidance on retirement plans and employment, including a structured plan to reduce health risk, flexible payment plans, and a retirement plan with a focus on reducing health risk. The speaker advises going with her partner's upcoming baby and her plans to have a baby, and emphasizes the importance of updating her tax information and avoiding advice to anyone."},"intents":{"segments":[{"text":"Now just before I do go any further, I just need to let you know that our calls are being recorded for quality coaching purposes, if that's okay. Yes. Yep. Perfect.","start_word":128,"end_word":158,"intents":[{"intent":"Confirm call recording","confidence_score":0.046353567}]},{"text":"Just to confirm I'm speaking with the right person, could I please just get you to confirm your full name, date of birth, and address for me, please?","start_word":159,"end_word":186,"intents":[{"intent":"Confirm understanding","confidence_score":0.0042419867},{"intent":"Provide name","confidence_score":0.011138925},{"intent":"Confirm personal information","confidence_score":0.027128559},{"intent":"Confirm speaker's identity","confidence_score":0.0042424053}]},{"text":"3 Homes Court, Goodna, Queensland Yep. 4300. Amazing.","start_word":219,"end_word":226,"intents":[{"intent":"Provide address","confidence_score":0.62041897}]},{"text":"And how long is the like, did they say anything about recovery time Yeah. or anything like that?","start_word":333,"end_word":350,"intents":[{"intent":"Clarify recovery time","confidence_score":0.025317336}]},{"text":"have any obviously, it's hard to tell with, obviously, the recovery and then the next surgery.","start_word":663,"end_word":678,"intents":[{"intent":"Update recovery timeline","confidence_score":0.00057249964}]},{"text":"So because, obviously, at the moment or at the end of this year, you will turn 59. Right? 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Oh, is it?","start_word":1971,"end_word":2029,"intents":[{"intent":"Understand numbers","confidence_score":0.011337687}]},{"text":"Let me let me get let me get my figures straight. That's I gotta get my figures straight. Where where did you do with the ball, okay. About 66 if you wanted to do average, like, eighty and fifty two and the average in them. Oh, is it?","start_word":1982,"end_word":2029,"intents":[{"intent":"Get figures","confidence_score":0.0031570026}]},{"text":"I might be good and decide to Yeah.","start_word":2220,"end_word":2227,"intents":[{"intent":"Decide","confidence_score":0.0018135044},{"intent":"Evaluate","confidence_score":0.012937725}]},{"text":"a plan.","start_word":2272,"end_word":2273,"intents":[{"intent":"Plan","confidence_score":0.014916844}]},{"text":"And then we can reassess all of that for you as well and see, you know, where things are at. That's Alright.","start_word":2275,"end_word":2296,"intents":[{"intent":"Reassess","confidence_score":0.09288013}]},{"text":"And that is is that still from your workers' comp from work? Or Yep. Okay.","start_word":2342,"end_word":2356,"intents":[{"intent":"Confirm ownership","confidence_score":0.00008559989}]},{"text":"And at the moment, you said there's no kind of real time frames of when you are looking at going back. It just kind of depends on your recovery Well, of everything.","start_word":2359,"end_word":2390,"intents":[{"intent":"Update recovery timeline","confidence_score":0.049507473}]},{"text":"Oh, well, that's I just go it's it's just like I just can't go. Oh, look at that.","start_word":2699,"end_word":2716,"intents":[{"intent":"Express uncertainty","confidence_score":0.004990811}]},{"text":"And because it's kind of locked in, there's a lot of restrictions and stuff and all the tax they're looking at. It's it's not really applicable for you, which is great. Yes.","start_word":2856,"end_word":2887,"intents":[{"intent":"Provide advice","confidence_score":0.000009663701}]},{"text":"Oh, How much would you think roughly? gee.","start_word":2978,"end_word":2985,"intents":[{"intent":"Discuss budget","confidence_score":0.00095198426}]},{"text":"And when it and when it comes to estate planning, Patricia, do you have a will or power of attorney No.","start_word":3397,"end_word":3417,"intents":[{"intent":"Educate about estate planning","confidence_score":0.028746}]},{"text":"But when it comes to, obviously, your superannuation, we do have nominations on file for you. So I'll just run through them just to make sure that's still I want aligned.","start_word":3680,"end_word":3710,"intents":[{"intent":"Align nominations and align payments","confidence_score":0.00008788333}]},{"text":"But when it comes to, obviously, your superannuation, we do have nominations on file for you. So I'll just run through them just to make sure that's still I want aligned. I wanna change it, actually.","start_word":3680,"end_word":3715,"intents":[{"intent":"Update nominations and arrangements","confidence_score":0.00069712143}]},{"text":"And we will return we'll include a return envelope as well to make it nice Yep. and easy. So Yep.","start_word":3917,"end_word":3936,"intents":[{"intent":"Include return envelope","confidence_score":0.09393556}]},{"text":"May onwards, you could go north May and then go around May, June, July, August, September. Spend that in a top part and then go south. Yeah.","start_word":4563,"end_word":4589,"intents":[{"intent":"Determine travel plans","confidence_score":0.017635556}]},{"text":"and it just makes it a little bit easier for you and more interactive if you can access that email at the same time as I do go through it.","start_word":4669,"end_word":4698,"intents":[{"intent":"Improve email access","confidence_score":0.00034557236}]},{"text":"Whitlam Smith has requested Mhmm. your signature on documents. Patricia Williams 26 signed documents.","start_word":5170,"end_word":5183,"intents":[{"intent":"Request documents","confidence_score":0.0042078337}]},{"text":"Want to know you you want to know my location, do you? Just this time?","start_word":5213,"end_word":5227,"intents":[{"intent":"Confirm location","confidence_score":0.033164132}]},{"text":"So this one here just gives you a bit of an overview over your portfolio in the last months. So it shows Yep.","start_word":5278,"end_word":5300,"intents":[{"intent":"View portfolio overview","confidence_score":0.03721582}]},{"text":"on the second column to the right, can you see where it says internal rate of return? And it's like a percentage. Yep.","start_word":5319,"end_word":5341,"intents":[{"intent":"Obtain rate of return","confidence_score":0.012413554}]},{"text":"So we did advise, if you remember, it was about October last year where we kind of went through and did a change to your investment, Mhmm.","start_word":5349,"end_word":5375,"intents":[{"intent":"Inquire about investment change","confidence_score":0.000040709187}]},{"text":"gives you a summary of your current situation. So you can see that you have majority of your funds in Hub 24, Mhmm. and Yep. you do have $324,498 in there. Yep.","start_word":5726,"end_word":5757,"intents":[{"intent":"Review financial situation","confidence_score":0.0006050221}]},{"text":"call me because then we can see if there's any chance you can claim on that income protection for you. Yep.","start_word":6163,"end_word":6183,"intents":[{"intent":"Claim income protection","confidence_score":0.12066356}]},{"text":"Each each insurer do have slightly different roles. So depending on which one she has Mhmm. must be different, Mhmm. but it is it is getting closer to when they do. But income protection is the one they they cancel first. Yes.","start_word":6445,"end_word":6486,"intents":[{"intent":"Understand insurance role","confidence_score":0.00084390637}]},{"text":"we have 40% in the bottom, which you can see are a lot more stable to Yep. kinda balance everything out for you.","start_word":6827,"end_word":6849,"intents":[{"intent":"Balance investment portfolios","confidence_score":0.01894966}]},{"text":"So what I can do is with the documents that we'll post out the beneficiary forms, I can include it's Oh, called gee.","start_word":7147,"end_word":7169,"intents":[{"intent":"Provide information regarding beneficiary forms and account research","confidence_score":0.0000014201279}]},{"text":"Do you happen to know the member number that you have with military super by any chance or I not really?","start_word":7240,"end_word":7260,"intents":[{"intent":"Include member number in the report","confidence_score":1.4443877e-7}]},{"text":"I've only got three pages. in the services guide.","start_word":7573,"end_word":7581,"intents":[{"intent":"Confirm page number","confidence_score":0.00010981498}]},{"text":"So I've there gone should to be the 20 next document. three.","start_word":7603,"end_word":7614,"intents":[{"intent":"Suggest future communication","confidence_score":0.0019201987}]},{"text":"I'm on consent for new ongoing fee arrangement. Yep.","start_word":7620,"end_word":7628,"intents":[{"intent":"Confirm consent","confidence_score":0.4752917}]},{"text":"Otherwise, if you have any issues, just let me know.","start_word":7663,"end_word":7672,"intents":[{"intent":"Offer assistance","confidence_score":0.030451292}]},{"text":"Otherwise, if you have any issues, just let me know. We can always get them all emailed to you Mhmm.","start_word":7663,"end_word":7682,"intents":[{"intent":"Notify of changes","confidence_score":0.00015154255}]},{"text":"But on that ongoing service agreement page that you are on, again, Yep. same as last time, it will ask you for a signature if you are happy to do so. Now what it is, it is just to say that you are happy to stay on as a client. Yes.","start_word":7686,"end_word":7736,"intents":[{"intent":"Confirm agreement","confidence_score":0.009941228},{"intent":"Confirm agreement","confidence_score":0.2801564}]},{"text":"I want a little bit. I've I've gotta do my research and find my mobile home and stuff.","start_word":7836,"end_word":7853,"intents":[{"intent":"Find mobile home","confidence_score":0.009563355}]},{"text":"But I've then gotta also sell the everything good thing I've owned.","start_word":7866,"end_word":7877,"intents":[{"intent":"Sell things","confidence_score":0.10376281}]},{"text":"will still be invested and growing for you, which That's is what I great. thought. Yeah.","start_word":7895,"end_word":7910,"intents":[{"intent":"Grow","confidence_score":0.7624508}]},{"text":"have a little little buy pen put into my bank Yeah. account.","start_word":7916,"end_word":7927,"intents":[{"intent":"Purchase pen","confidence_score":0.0030632243}]},{"text":"then if say say for argument's sake, my cousin and I wanna go to Canada Mhmm. or something like that, and I need, Yep. like, $10,000 for a trip, I can Yep. go, can I have an extra 10,000 this month? Yes.","start_word":7933,"end_word":7974,"intents":[{"intent":"Travel","confidence_score":0.21943055},{"intent":"Enter canada","confidence_score":0.00079737854}]},{"text":"So do I just sign this, love? Yes, please. Yep.","start_word":8072,"end_word":8081,"intents":[{"intent":"Sign","confidence_score":0.14328921}]},{"text":"fill the date usually for you as well once you add the signature. You are just fine all? Yes.","start_word":8124,"end_word":8142,"intents":[{"intent":"Fill date","confidence_score":0.15369453}]},{"text":"And you'll So send when out you those necessary forms for me?","start_word":8237,"end_word":8248,"intents":[{"intent":"Sort forms","confidence_score":0.2990541},{"intent":"Explain purpose of post","confidence_score":0.00043468038}]},{"text":"And you'll So send when out you those necessary forms for me? correct.","start_word":8237,"end_word":8249,"intents":[{"intent":"Send necessary forms","confidence_score":0.10208684}]},{"text":"And you'll So send when out you those necessary forms for me? correct. So I will get my colleague, Whitlam, to post those out to you. So that will be the Yep. beneficiary to get this sorted both for hub and Brighter Super so we can get that changed to Terry for you.","start_word":8237,"end_word":8289,"intents":[{"intent":"Clarify intents","confidence_score":0.00069917954}]},{"text":"leave a blank if you change your mind?","start_word":8304,"end_word":8311,"intents":[{"intent":"Leave blank","confidence_score":0.111879215}]},{"text":"Oh, who who else is who else am I gonna give it to that's the government's gonna not tax? It will be Right.","start_word":8312,"end_word":8334,"intents":[{"intent":"Explain purpose of statement","confidence_score":0.00010287595},{"intent":"Clarify purpose of statement","confidence_score":0.019409902},{"intent":"Clarify responsibility","confidence_score":0.0003080519}]},{"text":"We will I get just that have I prefilled have a question. for you.","start_word":8417,"end_word":8430,"intents":[{"intent":"Ask question","confidence_score":0.048791885}]},{"text":"wanna I'll then I'll just keep have it to updated. I'll have to do I'll have to do I'll just have to spend it.","start_word":8500,"end_word":8523,"intents":[{"intent":"Update information","confidence_score":0.0040407646}]},{"text":"you can if you retired, you can take everything out tax free. And then, you know, then it's tax free. And then if you wanted to invest it or put some in, we can put it in after tax money. So then if they do go to your kids and they are older, there there is a you know, that they can get some tax free.","start_word":8592,"end_word":8657,"intents":[{"intent":"Provide information","confidence_score":0.002650272}]},{"text":"you will get a signed document by email, download. There are other documents waiting for your signature. Oh, okay.","start_word":8878,"end_word":8896,"intents":[{"intent":"Obtain signature","confidence_score":0.00013609848}]},{"text":"How do we do how do we change that? Okay. No. Yeah.","start_word":8950,"end_word":8961,"intents":[{"intent":"Change document","confidence_score":0.3985338}]},{"text":"If if it shows you, yes, potentially. Sometimes you never know with technology. It it should be the same, but if it still allows you to do it, if you wouldn't mind adding it again and see One.","start_word":9065,"end_word":9102,"intents":[{"intent":"Verify signature","confidence_score":0.11530283}]},{"text":"It's a bit bigger now. Eight months.","start_word":9108,"end_word":9114,"intents":[{"intent":"Check document size","confidence_score":0.011052376}]},{"text":"should say completed now on your Oh, it's end? still loading.","start_word":9157,"end_word":9167,"intents":[{"intent":"Confirm completion","confidence_score":0.17432714}]},{"text":"know, we're doing that little partial rollover from Brighter Yep. Super to Hub twenty four, and I will Yep. get my colleague Whitlam to post those out for you. So that's the beneficiary Mhmm. forms and then also that TPA so that we can do some research on that military super for Mhmm. you.","start_word":9266,"end_word":9319,"intents":[{"intent":"Plan deployment","confidence_score":0.0041015386}]},{"text":"Anyway, he was bringing my cup of tea in the mail and said, out of the way. Out of the way.","start_word":9939,"end_word":9959,"intents":[{"intent":"Offer help","confidence_score":0.000176117}]},{"text":"You can do that. And if someone that's really rude, just go, yeah. Yeah. No worries. I'll take that on board. That's Yeah. all you Yeah. do. Exactly. Because you'll you'll get also and it not only that, my time of having babies, which is my youngest is 24. It's totally different to this day and age. Yeah.","start_word":10281,"end_word":10338,"intents":[{"intent":"Explain situation","confidence_score":0.04181609}]},{"text":"If I could if I could get a stroller that lies down, that's what I Yep. would buy.","start_word":10406,"end_word":10423,"intents":[{"intent":"Recommend alternative options","confidence_score":0.00007656385},{"intent":"Propose alternative options","confidence_score":0.0011105643}]},{"text":"Enjoy that I maternity wanna leave. I will.","start_word":10445,"end_word":10452,"intents":[{"intent":"Express gratitude","confidence_score":0.00212553},{"intent":"Express gratitude","confidence_score":0.11596622}]},{"text":"But what you will also receive is an email introduction. So then you have her contact details and emails Yep. and and stuff like that if you ever need anything. If Mhmm.","start_word":10534,"end_word":10565,"intents":[{"intent":"Offer assistance","confidence_score":0.12373392},{"intent":"Offer assistance","confidence_score":0.08985703},{"intent":"Provide contact details","confidence_score":0.005102162}]}]},"sentiments":{"segments":[{"text":"Good morning. Good morning. Is this Patricia? Yeah. Can you just This hold is on one sec? One six. sure. Sorry. I just had one little mess I had to put. No. That's okay. Take your time. Okay. I just yeah. I just had a a still something on the floor. It needs That's all to good. be Do you want me cleaned to call in up a couple and of minutes, just or is it okay? yeah. Oh, No? no. No. Okay. I it's it's Beautiful. not. It's not. I Now just gotta let the Oh, volume. no. That's all good. Now, Patricia, Patricia, I had you booked in this morning to go over your annual review. Is now still a good time for you? Yes.","start_word":0,"end_word":126,"sentiment":"neutral","sentiment_score":0.035443101078271866},{"text":"Perfect.","start_word":127,"end_word":127,"sentiment":"positive","sentiment_score":0.3381098508834839},{"text":"Now just before I do go any further, I just need to let you know that our calls are being recorded for quality coaching purposes, if that's okay. Yes. Yep. Perfect. Just to confirm I'm speaking with the right person, could I please just get you to confirm your full name, date of birth, and address for me, please? My full name is Patricia Ann Williams, Mhmm. and my date of birth is the fourth of the twelfth nineteen sixty seven. Yep. Perfect. And just your address as well. Oh, okay. 3 Homes Court, Goodna, Queensland Yep. 4300.","start_word":128,"end_word":225,"sentiment":"neutral","sentiment_score":0.0935395210981369},{"text":"Amazing.","start_word":226,"end_word":226,"sentiment":"positive","sentiment_score":0.37187737226486206},{"text":"And how's your morning been been this year? Just kind of That's getting quite been started? running a bit beyond the time. Yeah. Oh, well, I will try not to keep you for too long. No. That's alright. I've I've just got dog training at Oh, I've what got what three kind dogs. of dog training? A board colleague, I guess Oh, no. No. yep. No. I do it at home. I do it at home. I've I had an operation. I can't go anywhere. How are you feeling? Yeah. I'm alright. Hands still Yeah. full, but then I had carpal tunnel with a twist. Yes. And how long is the like, did they say anything about recovery time Yeah. or anything like that? No. That's the thing. I haven't said much. But the the the twist is six weeks after the carpal tunnel operation. I've gotta have another procedure with the elbow, which Just because one thing the after twist the other. yeah. The twist was they took a piece of tendon out of the wrist, and what they do is they send it away and grow cells, like, with with 11 vials of blood. Oh, Oh, wow. dear. Yeah. It's And not they little. send that away, and it takes Yeah. six weeks for the cells to grow and and whatnot, and then they inject them back into your body, into the next part of the thing. So yeah. Mhmm. Yeah. Okay. And so you're just kind of obviously not working at the moment. No. Just taking Not working some at time. the moment, No. which is And which is good. I mean, I've basically Yeah. been I haven't been full time for twelve months now Yes. Yeah. because Because I've I I I've just I'm injured. yeah.","start_word":227,"end_word":526,"sentiment":"neutral","sentiment_score":-0.0795420076077183},{"text":"I can't it it won't heal.","start_word":527,"end_word":532,"sentiment":"negative","sentiment_score":-0.36593329906463623},{"text":"You Yeah. That's frustrating. know? Very And frustrating, financial but isn't it? wise, are you okay I'm with, like, those some no. expenses? 70%. I'm down to 70% of my wage. So but that's Okay. alright. I'm managing. You know? I'm Okay. paying the bills, and I That's get good. efficient and and, you know, it's not a lot. I'm missing Mhmm. about Yep. $400 a week. Which You know, adds 4 up. $100 a week and which reduces my super, which reduces everything else. So but I managed to make 81,000 for the year, so I don't know how I did that.","start_word":533,"end_word":635,"sentiment":"neutral","sentiment_score":-0.06306667625904083},{"text":"That's a good job. Perfect.","start_word":636,"end_word":640,"sentiment":"positive","sentiment_score":0.6537878513336182},{"text":"Now if there is anything else you need, obviously, let us know. Hopefully, the recovery and everything goes well. Do you Yep. have any obviously, it's hard to tell with, obviously, the recovery and then the next surgery. Once you kind of have that, are you planning on going back to work a little bit when you are able to do so? Yes. Yes. I'm oh, Yep. yeah. I'm I'm I'm I'm not 60 yet. If I was Yeah. 60, I'd be gone. If I was 60, I'd be gone. Yeah. So you're planning on kind of retiring for at 60? Well, I I don't know. I'll see how Mhmm. I recover. Okay. Yep. But after A week. this year Yeah. Yep. because I mean, being a bus driver, you need your hands, you need your arms, you need your wrist. Yes. And, It makes it a bit tricky. I mean, I don't even know how much super of life, really. I'll go through I that sort with you of today, set actually. and forget. Yeah. Yeah. I just sort of set and forget. Oh, baby.","start_word":641,"end_word":826,"sentiment":"neutral","sentiment_score":-0.05795306071478833},{"text":"Oh, you're a naughty voice.","start_word":827,"end_word":831,"sentiment":"negative","sentiment_score":-0.6268148422241211},{"text":"Yep. I'm sorry. But No. but don't That's okay. throw the ball for him. He will Yeah. not get fired, and then he will just bug me until I feed I do so sort of thing. But, yeah, I just need to I'd like to make a plan, Yeah. see if I can Mhmm. retire at 60. Yeah. I mean, So my husband and I have plans. yeah. I'm how do I put this?","start_word":832,"end_word":905,"sentiment":"neutral","sentiment_score":-0.1044122651219368},{"text":"I'm sick of life in the cities.","start_word":906,"end_word":912,"sentiment":"negative","sentiment_score":-0.3589686453342438},{"text":"I've had Mhmm. enough. Yeah. I've absolutely Yeah. had enough. Yep. What I would like to do when I turn 60 because my husband's already retired once, and he's had to Mhmm. go Yep. back to work because he spent all his sleep whatever. That's his Okay. thing. I don't wanna spend all my sleep when I get it. No? Nar. Nar. Okay. But I want to know how much is there. Yep. And what I would like to do is buy my little mobile home Mhmm. and then live off, what, $500 a week. Mhmm. Yep. Yep. You know?","start_word":913,"end_word":1012,"sentiment":"neutral","sentiment_score":-0.02923227146267891},{"text":"Perfect. Yeah. That's what I would like to do, and I would like it to Yep.","start_word":1013,"end_word":1028,"sentiment":"positive","sentiment_score":0.4494003653526306},{"text":"stretch for a few years at least. Yep. Yep. Yep. You know? I just I just need to leave. I really do. I'm sick of Yeah. getting up, going to work, or basically getting up, playing with the dogs, and, Yeah. yeah, I'm I'm over being at home as well. So Yep. and I said to my husband, I've had enough. Yep. And I I wanted to, you know, pull it at sixty and then and just see Mhmm. how the chip where the chips may fall, but I don't really Yep.","start_word":1029,"end_word":1120,"sentiment":"neutral","sentiment_score":-0.09548428654670715},{"text":"my health is not the best either, I don't Yeah.","start_word":1121,"end_word":1130,"sentiment":"negative","sentiment_score":-0.38855212926864624},{"text":"think. Yeah. And I just don't want to be 67 and Yeah. falling to bits and not being able to do my dream, which was to do a lap of Australia. Yes. Yep. You know? Yep. Yep. So I'm Oh, it sounds like you've got a builder plan anyway, and we can definitely work with you on that. yep. So because, obviously, at the moment or at the end of this year, you will turn 59. Right? Yep. Yep. 50 Yep. nine.","start_word":1131,"end_word":1212,"sentiment":"neutral","sentiment_score":0.003842523554340005},{"text":"Perfect.","start_word":1213,"end_word":1213,"sentiment":"positive","sentiment_score":0.36288130283355713},{"text":"One year ago. Yeah. And so even next annual review, so, obviously, around this time next year, Yep. Yep. you will be a lot closer to that 60. So what we can do then, because, obviously, it depends on, obviously, how your health's been going and, obviously, contributions into and everything, we can definitely do a bit of a bit of more structured plan to be like, okay. Well, if you wanna take out however much you wanna take out Under for I wanna take 140 out. okay.","start_word":1214,"end_word":1301,"sentiment":"neutral","sentiment_score":0.11771712452173232},{"text":"Perfect.","start_word":1302,"end_word":1302,"sentiment":"positive","sentiment_score":0.4381774067878723},{"text":"I'll write that down. So about 140 for the the mobile home. Yep. That's it.","start_word":1303,"end_word":1317,"sentiment":"neutral","sentiment_score":0.1695394217967987},{"text":"Perfect. Perfect.","start_word":1318,"end_word":1319,"sentiment":"positive","sentiment_score":0.5629530549049377},{"text":"And then the rest about 500 a week or so for living Yep. expenses, then we can kind of work Yeah. with that Well, to be like basically basically, I need probably because I said to my husband, we won't be buying food like we're buying now.","start_word":1320,"end_word":1366,"sentiment":"neutral","sentiment_score":0.01867652636893252},{"text":"We've got a yep. a fully stocked pantry.","start_word":1367,"end_word":1374,"sentiment":"positive","sentiment_score":0.4078468084335327},{"text":"We have two Mhmm. fridges, you know, two fridges, two freezers sort of thing, and Yep. they're basically full. And I said to my Yes. husband, we gotta cut it out. You know? I Yes. mean, Yeah. $200 a week in like, between a we spend about a 150 to $200 a week in food. Right? Yes. Not every week. Not every week. Some weeks a little bit less. Some weeks a little bit more. And I said to him, do these fridges? Because we got big ones. We got big ones. We got we got we got French door. North Coast stores are side by side Yes. fridge fridge Yep. that are Yep. side. We got two of them. We have two of them. Oh, wow. Yeah. So the freezers are quite big and the fridges are quite big. You know? Okay. And I Mhmm. said to him, we don't need that. We will have a tiny little freezer in a tiny Mhmm. little fridge in our little Yeah. mobile home. It's that simple. You know? Yep. Yep. And he and I said, you won't be spending $200 a week on food. Yeah. You wouldn't You need know? to. Mhmm. You won't need to. You need to just have the basic staples. You know? The basic Yep. staples. Yep. And he's like I said, we're gonna have to go back to cooking the old fashioned way, you know. If we need bread, Yeah. we cook it sort of thing. And he's Yeah. like, oh, I don't know if I'm gonna like this. And he goes, what do we this is what he says to me. I I tell you how things are gonna go. He says to me, so after we've done a lap of Australia, what do we do? We sell the Winnebago and move into, like, a flat or something. And I said, I will not be selling it. And No. he goes, what do you mean?","start_word":1375,"end_word":1704,"sentiment":"neutral","sentiment_score":0.01136095973691254},{"text":"I said, I will not be selling it. I said, we will continue to suck a lap until one of us dies.","start_word":1705,"end_word":1726,"sentiment":"negative","sentiment_score":-0.3633345067501068},{"text":"And if I die, I said, then you can sell it and move You could in do with your what daughter you want. or whatever. You can do whatever you like because I won't Yeah. care. I said, but if Yeah. you die before me, I'll continue to drive around Australia. And he said, Enjoying retirement. that's and he goes, well, what happens if you die on the side of the road? I said, well, then I'm dead. They find me on the side of the road.","start_word":1727,"end_word":1813,"sentiment":"neutral","sentiment_score":-0.06709875166416168},{"text":"I don't care anymore.","start_word":1814,"end_word":1817,"sentiment":"negative","sentiment_score":-0.39662736654281616},{"text":"You know? Yeah. I mean, Just like, enjoying we we life. when you get to this stage, alright, and your Yeah.","start_word":1818,"end_word":1838,"sentiment":"neutral","sentiment_score":-0.02841043286025524},{"text":"body's falling apart.","start_word":1839,"end_word":1841,"sentiment":"negative","sentiment_score":-0.5442087650299072},{"text":"Like, I Yeah. got my my wrist is stuffed, my elbow, my whole right arm is stuffed, basically, right up Yeah. to the Yeah. shoulder. And that's from driving buses for twenty odd years. You know? Yeah. Yes. Yep. Yep. Yeah. I'm tired. And if I've Yeah. got if I live to 80, which I could live to 80, You you definitely know, can. Can longer I too, could maybe. live to live yeah. My dad my dad was 84, and he survived, like, basically, four years of cancer at the end. But my mother was 52. Oh, really? So That's quite young. so I've got both sides of the coin and, you know, in between that, what's that? 52 from '84 was it? Hang on. Let me see. We added and then divided by two, don't you? Hang on. Let me let me get let me get my figures straight. That's I gotta get my figures straight. Where where did you do with the ball, okay. About 66 if you wanted to do average, like, eighty and fifty two and the average in them. Oh, is it? 80 Yeah. four plus 52 Oh, I just equals a 136. Divide that by two. 68. 68. Yeah. So, basically, I've got eight. That's the law of law of averages kids are walking past. Correct. The law of averages, you know, it's Yeah. 15 You 60 got eight. plenty I've got of eight time. I've got eight years of driving around Australia, basically. Yeah. And enjoying the hard life you worked On this bar code. Yeah. Hang on. I gotta put a bar code on. Otherwise, I'll No. never That's hear the answer. Sorry. that's I'm okay. so sorry. No. That's okay, Patricia. Take Take your As long as you got as long as you I'm not time. holding you up for something. No. That's okay. I've got time for you. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Alright. Okay. Let's get on with That's okay. So I've made a little note of everything you've just told me as well. So then next under review, when it's a bit closer to it. Yep. that 60, we can I kind might of have a I look at might everything. be good. I might be good and decide to Yeah. wait a couple of years. You know? I don't know. I might Yeah. say, I don't have enough to do this and, you know, who knows what I'm gonna do. But that's Yeah. that's what At I'm least it's aiming a bit of for. a plan. Yeah. And then we can reassess all of that for you as well and see, you know, where things are at. That's Alright. two. No. I got I got 81,000. So I'm getting about a thousand dollars a week instead of instead of $1,400, basically, a week. Okay. Sorry. About a thousand dollars. And that's after Yep. tax? Yes. That's after tax. Yep. That's in the name.","start_word":1842,"end_word":2340,"sentiment":"neutral","sentiment_score":-0.02569611656305964},{"text":"Perfect.","start_word":2341,"end_word":2341,"sentiment":"positive","sentiment_score":0.37532293796539307},{"text":"And that is is that still from your workers' comp from work? Or Yep. Okay.","start_word":2342,"end_word":2356,"sentiment":"neutral","sentiment_score":0.04837409779429436},{"text":"Great. Perfect.","start_word":2357,"end_word":2358,"sentiment":"positive","sentiment_score":0.7417387962341309},{"text":"And at the moment, you said there's no kind of real time frames of when you are looking at going back. It just kind of depends on your recovery Well, of everything. I know that I won't be going back. What's this? This is what are we we're 18 what's the date today? 07/08 to '18? '18? August 18. Yeah. Yeah. So we're nineteen days post off, and Mhmm. they say it takes six weeks for it to, Yep. you know, to come good. But after Mhmm. six weeks, I've got another three weeks off in a brace because I've Yep. got that injection to do into my elbow, and so Mhmm. Mhmm. I'll be off for another Like, yeah. nine Whatever. weeks at Yeah. least. So Yeah. it's basically three weeks off, and it'll be three weeks Thursday that I've been off. I'll have another three weeks before the well, actually, I've got the doctor's the surgeon's appointment tomorrow, so he'll tell me all the Yeah. nitty gritty. Okay. Yeah. Okay. Bye. Okay.","start_word":2359,"end_word":2532,"sentiment":"neutral","sentiment_score":-0.010835438035428524},{"text":"Beautiful. Perfect.","start_word":2533,"end_word":2534,"sentiment":"positive","sentiment_score":0.413899689912796},{"text":"They're back probably Christmas. What That's time? good. No. That is all good. Now I can see that you are still doing a bit of the salary sacrifice into Super as well. Is that just kind of maintained while you've been on workers' comp? I have no idea. Probably, yeah, because I'm getting a wage and they just take it out of that. This is yeah. So at least I that's didn't good I that didn't, yeah, I didn't yeah. stop it or anything. So if I No. didn't stop it, it'd still be going. Yeah? Exactly. So yes. Yes. So I can see that it is going, which is great, but that also means that your your super will continue to grow with that. Yep. But it also gives you flexibility that if you are really struggling with, you know, bills and expenses and stuff like No. that, My yeah. No. My husband, you you okay. know, That's good. Yeah. Okay.","start_word":2535,"end_word":2696,"sentiment":"neutral","sentiment_score":0.004300987888357521},{"text":"Perfect.","start_word":2697,"end_word":2697,"sentiment":"positive","sentiment_score":0.5556706190109253},{"text":"Yeah. Oh, well, that's I just go it's it's just like I just can't go. Oh, look at that. That's what I want. I'll have that, you know. I just can't yep. do that anymore. But that's Most alright. people are the same boat, to be honest, even with the increase in prices and everything. Like, a lot of people that still working full time and don't have the health, it's still a lot of people are feeling the same. Yeah. Exactly. We are. We're the government is the government's trying to steal our our super. I'm hearing that they're trying to think, oh, that money's just sitting there doing nothing. Who knows? But they don't But, realize it's in there. You yeah, know? I'm it's just your I'm hard stressed. work retirement money. Yeah. Yeah. I'm stressed At least that this Labor government's just gonna pinch it all before they get booted out. I hope not. No. And because it's kind of locked in, there's a lot of restrictions and stuff and all the tax they're looking at. It's it's not really applicable for you, which is great. Yes. This So is good. but who knows, yeah, with changes and stuff. Now Yes. I'll quickly Mhmm. via at about 22,000. Is that Yes. still about right? Yeah. That's still right. Still got the same Mhmm. car. It's an ASX. I've also got a motorbike. Did you know that? Yes. About 10,000, would Yep. you say? Yep. Yep. And do you I have here that last time we spoke, you had about 10,000 owing on it. I Does wouldn't that have sound that about much right? on. No. No? No. Oh, How much would you think roughly? gee. Well, what are we in? We're in I I'd say let's let's make $3 at least iron on it. Oh, perfect. Yep.","start_word":2698,"end_word":3007,"sentiment":"neutral","sentiment_score":-0.12580889463424683},{"text":"Perfect.","start_word":3008,"end_word":3008,"sentiment":"positive","sentiment_score":0.37788352370262146},{"text":"And with the car, do you also have about 3 owing, or do that Oh, no. change as Let's pay it out. Let's pay it out.","start_word":3009,"end_word":3034,"sentiment":"neutral","sentiment_score":-0.031657543033361435},{"text":"Oh, beautiful. That's great.","start_word":3035,"end_word":3038,"sentiment":"positive","sentiment_score":0.642528235912323},{"text":"I also have a coin collection of about 15,000. Yeah. That's about right. We've added a little bit here and there, Yep. but I don't think it's gone up on much. Okay. You know? Perfect. And about 3,000 in a joint savings account? Oh, I think that's a little bit less at the moment. That's understandable. Yeah. What I think do you I think it's about 1,500 at the moment. Yeah. About 15. Perfect. And then I have about 2,000 on a credit card. Yeah. No. That's I don't have any credit cards anymore. No. Oh, No. beautiful. So you've done a really good job Oh, yeah. in Yeah. doing I'm I'm slowly widdling away my I do have another I do have another that. loan. Yeah. It's Okay. just a personal loan, Yep. and I got that for 10,000. I think there's about 8 left on that. That's about it. Yeah. If that Beautiful. I can't remember. Okay. No. That's okay. Roughly is fine. Okay. Beautiful. Now, otherwise, we've already kind of touched on your health. Still a nonsmoker, though? Yeah. No. I don't smoke. I will never Yep. smoke. My my daughter asked me to go and buy her a packet of smokes last week. And I I was thinking I was thinking of 32 Really? dollars, you know, because you can't buy twenties now. You can't buy fifties or all the big like you used to. 40 Right. $9.50.","start_word":3039,"end_word":3280,"sentiment":"neutral","sentiment_score":-0.04189686104655266},{"text":"That's ridiculous. I If don't she understand didn't if that. she I'm didn't put the money in my account, I would've went, no. I ain't paying for that.","start_word":3281,"end_word":3308,"sentiment":"negative","sentiment_score":-0.4515010714530945},{"text":"that's yeah. No worries.","start_word":3309,"end_word":3312,"sentiment":"neutral","sentiment_score":-0.2457825243473053},{"text":"With you. That's horrible. You know, that's Now absolutely terrible.","start_word":3313,"end_word":3322,"sentiment":"negative","sentiment_score":-0.5007427334785461},{"text":"Yeah. Especially because some people do that a week as well. You know? It adds up very quickly Some or people even do more. that a day a day. Yeah. That's It's only crazy. 20 cigarettes in a packet. I would've smoked that I would've smoked two of them a day. It wouldn't cost me a $100 a day back in back Yeah. when it was smoking.","start_word":3323,"end_word":3389,"sentiment":"neutral","sentiment_score":-0.1377653866561491},{"text":"No. Yeah. No. Fucking. Definitely. Oh, terrible.","start_word":3390,"end_word":3396,"sentiment":"negative","sentiment_score":-0.5218067169189453},{"text":"And when it and when it comes to estate planning, Patricia, do you have a will or power of attorney No. or anything I don't. like that in place? I don't. On the to do list? It's it's on the to do list. Yeah. Yeah. Because I I get it free through the union. Just the basic All good. will. Okay. Yeah.","start_word":3397,"end_word":3458,"sentiment":"neutral","sentiment_score":-0.02116994746029377},{"text":"Perfect. That's really good.","start_word":3459,"end_word":3462,"sentiment":"positive","sentiment_score":0.5571731328964233},{"text":"But So at least you don't have to pay for it. It's just a matter no. of finding No. the time. Yeah. It's Okay. just a matter well, I should do it now while while I'm off. But Yes. it's just And trying it is to get Corey to get his done as well. You know? yeah. Maybe He you said, just have I'll to have nothing.","start_word":3463,"end_word":3529,"sentiment":"neutral","sentiment_score":0.02714592777192593},{"text":"drag him I'll one die day.","start_word":3530,"end_word":3535,"sentiment":"negative","sentiment_score":-0.3449813723564148},{"text":"with nothing. Okay. Anyway, But even what the if power I of attorney, if they do that as well, it's helpful. So, obviously, yeah. if something ever were to happen and you can't make those decisions yourself, it just kind of takes away that stress if you do have someone Yeah. that you trust nominated. I will not I will not have my children making the decisions. I can tell you that now. Maybe Oh, no. you just have to They drag just Terry stick and me. say They that. just We're stick doing it. yeah. I just put Terry down. He'll he'll make sure that I don't go anywhere. Yep. Yeah. You know? Yep. Perfect. So when That's you guys the thing. have a moment, Yeah. We got especially that's something if you that get we it have for to free do. yeah. But when it comes to, obviously, your superannuation, we do have nominations on file for you. So I'll just run through them just to make sure that's still I want aligned. I wanna change it, actually. I I if if Okay. if if I've got my children on there, I wanna take You them do. off Okay. because Yes. they have to pay Tax. they have to pay to get the money. Whereas if Correct. I give it to my husband, he will split it evenly between them all. You Yes. know, I trust And they him to do that. because they are over 18. Yes. Right? They are. Yes. Yep. Exactly.","start_word":3536,"end_word":3791,"sentiment":"neutral","sentiment_score":0.008398527963436209},{"text":"So you are a 100% right. If it goes through Terry, then he will get a tax free.","start_word":3792,"end_word":3809,"sentiment":"positive","sentiment_score":0.4062090814113617},{"text":"And because Yep. they are over 18, then, yes, they will have to pay some tax.","start_word":3810,"end_word":3825,"sentiment":"neutral","sentiment_score":0.09846290200948717},{"text":"So we can definitely get that updated.","start_word":3826,"end_word":3832,"sentiment":"positive","sentiment_score":0.4139153361320496},{"text":"Yep. Now because it is, obviously, you making a legal nomination, they just have to be wet signed to Yep. the sign back in. Do you have access to a printer, or do you prefer things to be posted out to I'll put the things to you? be posted, if you don't Posted? mind. No. Yeah, please. Of course. So I will get Yeah. the team to post that out, and I we like will do smile a now. yeah. No. That's all good. And we will return we'll include a return envelope as well to make it nice Yep. and easy. So Yep. I will get the team to include that for both hub 24 and then Yeah. Because for Briner Super as well for both yeah. The of them. last time, I think, I was like, oh, put the kids down, you know, for that. And then I've since found out because they're adults. Yes. They're adult kids. They have to pay. I said, I think it's a fair Correct. bit of tax, actually. Yeah. I It's think up it's to, quite a bit. yeah, up to 32 with the Medicare levy for the untaxed components. So That's so that's yes. wrong. Mhmm. You should be able to leave stuff to whomever. Mhmm. Yeah. And they do make it very strict. Like, a lot Oh, of clients, yes. if you if you wanna nominate, like, a a sibling or a parent, unless That one. you do meet some strict criterias, Yeah. then It you'd it have it can't. to do it, like, a little bit different I mean, way. I'm gonna spend mine anyway. It won't matter. Yeah. There But, won't yes, be much if you're left. if you do change it to Terry, then he will get a tax rate of Enough. your spouse. Yep. Yeah. I just don't Alright. put Perfect. this all up.","start_word":3833,"end_word":4150,"sentiment":"neutral","sentiment_score":0.025907628800509112},{"text":"I will get the team through post that out to you.","start_word":4151,"end_word":4161,"sentiment":"positive","sentiment_score":0.34489476680755615},{"text":"So just keep a lookout Have on a that drink? and see when that comes Yep. through.","start_word":4162,"end_word":4178,"sentiment":"neutral","sentiment_score":0.2114352434873581},{"text":"Now we've kind Yep. of already touched on, like, a lot of your goals and the plans for the future, which is good.","start_word":4179,"end_word":4201,"sentiment":"positive","sentiment_score":0.6021569967269897},{"text":"Aside from kind of everything we have touched on, is there anything else that you are kind of wanting to achieve in the next couple of years or working towards, or it's mainly Oh, just kind I want of focusing I want on to go health? to the script. I wanna Yeah. go for a Yeah. trip.","start_word":4202,"end_word":4258,"sentiment":"neutral","sentiment_score":0.202330619096756},{"text":"Lovely.","start_word":4259,"end_word":4259,"sentiment":"positive","sentiment_score":0.4130578637123108},{"text":"I Where don't would know you I go? don't know where yet. I just I don't Okay. know where yet, but I In just Australia wanna or overseas? no. Overseas. I'm gonna do Australia in my own little my own Yes. time. I'll do Yep. Australia. Yep. I mean, my husband and I, we've done quite a few trips around Queensland and Mhmm. Tasmania and Sydney, like, New South like, coastal New South Wales. We've done quite a few trips, actually. I I need to get a map out and mark where we've been and where we wanna go sort of thing. So he hasn't been to the Northern Territory. I haven't been to Western. I've sort of stuck my toe in Western Australia, and that was about it. I haven't been either, actually. It's one of the places Haven't I've wanted to you? go to. No. WA, So not Northern and Territory. Yes.","start_word":4260,"end_word":4413,"sentiment":"neutral","sentiment_score":0.01409246487083373},{"text":"oh, I love it.","start_word":4414,"end_word":4417,"sentiment":"positive","sentiment_score":0.42650306224823},{"text":"I I lived in the territory for a couple of years, so, yeah, Me that's too. alright. Only for about a year, but No. but still. I loved Yeah. it up there. Went to Lichfield, Kakadu. I didn't Yes. Kakadu didn't impress me much, but Litchfield No?","start_word":4418,"end_word":4464,"sentiment":"neutral","sentiment_score":0.05014556646347046},{"text":"Litchfield is a great day trip. It's an excellent day trip, Litchfield National Park Yeah.","start_word":4465,"end_word":4479,"sentiment":"positive","sentiment_score":0.585233211517334},{"text":"is. It's great, you know, Yeah. sort All of the thing. water falls. Just just a crux you gotta be Oh, watch like out for. and the termite nest, you know, Yes. and stuff like that. I Yeah. remember. The crop yeah. Under The crop. the heat? Okay. You go on the dry season, not the wet season. So that's the that's what's another thing you gotta plan. You gotta make sure that you're going Yes. in the dry season. So from Yes. May onwards, you could go north May and then go around May, June, July, August, September. Spend that in a top part and then go south. Yeah. Yeah. You know? Alright. Alright. Well, that sounds It depends. like a good little plan anyway. Now, Patricia, kind of moving on to your superannuation. Do you have access to your emails at the moment by any chance? Oh, yes. I do. I've Yeah? I've got my Okay. I've got my phone in my Yeah. So what I have done is sent you a hand. bit of an email with some documents to run through with you, Yep.","start_word":4480,"end_word":4667,"sentiment":"neutral","sentiment_score":0.06447187811136246},{"text":"and it just makes it a little bit easier for you and more interactive if you can access that email at the same time as I do go through it.","start_word":4668,"end_word":4697,"sentiment":"positive","sentiment_score":0.5745444297790527},{"text":"Now we recently have changed the software, so it might look a little bit different to what you have been used to. It's kind of the same, though, where it will say an email from myself, and it will say, Veronica click Glover. There you go. that's it. And it will ask you to click on a link to sign. It won't get Find you to sign document. it straight away. Yep. Yes. Yep. Okay. And clicking on that, it will just allow you to open up and look at the documents first just to make sure you're happy with everything before it prompts you to sign anything. Look. You you you haven't steered me wrong yet.","start_word":4698,"end_word":4814,"sentiment":"neutral","sentiment_score":0.11241041868925096},{"text":"So That's good.","start_word":4815,"end_word":4817,"sentiment":"positive","sentiment_score":0.4825527369976044},{"text":"okay. So As much I've as just they got can. 524 performance. Yes. Okay. Do you have the first one where it says summary of superannuation and insurances? No. It just says performance with I r r. Okay. And if you click next, next document, what's that I can't find one? the next. It's usually Oh, is that at the top. design oh, no. It says decline design. Oh, hang on. That's okay. The top. No. There's no thing here. It just says decline to sign. And sign Patricia William is signing. Page one of two. I've only got page one of two. Hang on. Let's go back one. No. No? I know it I know you got two pages. Okay. Would you mind giving me two seconds, and I will just get that reissued reissued out to you. Would you mind Yeah. if Yeah. I pop you on hold for a quick minute and just get that reupdated? Yeah. That's Yeah?","start_word":4818,"end_word":4979,"sentiment":"neutral","sentiment_score":0.000030552899261238053},{"text":"that's good.","start_word":4980,"end_word":4981,"sentiment":"positive","sentiment_score":0.3605549037456513},{"text":"I might grab my laptop. Hopefully, it's charged. Yeah. Okay. I'll just Okay. grab my laptop because it's very small. Alright. No. That's okay.","start_word":4982,"end_word":5005,"sentiment":"neutral","sentiment_score":0.08698897808790207},{"text":"Perfect.","start_word":5006,"end_word":5006,"sentiment":"positive","sentiment_score":0.5070573091506958},{"text":"I'll be with you in one moment. Okay? Okay.","start_word":5007,"end_word":5015,"sentiment":"neutral","sentiment_score":0.2944095730781555},{"text":"Thanks.","start_word":5016,"end_word":5016,"sentiment":"positive","sentiment_score":0.4355661571025848},{"text":"Okay.","start_word":5017,"end_word":5017,"sentiment":"neutral","sentiment_score":0.2766774296760559},{"text":"Thanks.","start_word":5018,"end_word":5018,"sentiment":"positive","sentiment_score":0.44905638694763184},{"text":"Can you hear me, Patricia? Yep. Not a whole grade. Now now I've got a I've got a new laptop, so everything's the Gmail login.","start_word":5019,"end_word":5043,"sentiment":"neutral","sentiment_score":0.01298021711409092},{"text":"Goody. This is gonna be fun.","start_word":5044,"end_word":5049,"sentiment":"positive","sentiment_score":0.6128212213516235},{"text":"And with That's okay. oh, I'm bad. Sorry. No. That's okay. Now. Oh, make sure you can always sign in. Yes. That's it. I haven't because I haven't used the laptop that much, Mhmm. I just I haven't done my email. I just do it on my phone. It's just the oh, look Yeah. at that. Oh, wow. We've got one. Yay. New England. Oh, I managed to I managed to get Yes. done after. Yeah. Great. Okay. Oh, look at that. I can I can read the bloody thing now? Okay. That's good. We've done split. Yeah. What can you be first, then we can start in that order for you? Okay. I see annual review. Hello, Patricia Williams. Whitlam Smith has requested Mhmm. your signature on documents. Patricia Williams 26 signed documents. Yes. You have If you until can press the the October 16, is it? mhmm. Okay. So if So you just can put sign document. yes, please. Okay. Okay. Want to know you you want to know my location, do you? Just this time? Okay. Oh, jeez. Is that my suit for 29,000? That's not much. Oh, it's not what I made. No. No. Correct. That's just Sorry. What can you see in front of you? Is that the hub 24? Is it that performance with IRR? yep. Yep. Yeah. That's Okay. it. Perfect. So this one here just gives you a bit of an overview over your portfolio in the last months. So it shows Yep. you from the 08/15/2025 through the 08/14/2026. Now Yep. you can see all your individual investments. And Yep. on the second column to the right, can you see where it says internal rate of return? And it's like a percentage. Yep. Can you see that?","start_word":5050,"end_word":5345,"sentiment":"neutral","sentiment_score":0.01101722288876772},{"text":"Yeah. Beautiful.","start_word":5346,"end_word":5347,"sentiment":"positive","sentiment_score":0.5111660957336426},{"text":"Yep. So we did advise, if you remember, it was about October last year where we kind of went through and did a change to your investment, Mhmm. Yep.","start_word":5348,"end_word":5376,"sentiment":"neutral","sentiment_score":0.11577382683753969},{"text":"which is actually turned out really well, which is good.","start_word":5377,"end_word":5386,"sentiment":"positive","sentiment_score":0.6745447516441345},{"text":"So you can basically see that the one that has the bracket next to it, which is the second one from the top. Can you see that one? Second one from the top. It should say Note 13 is that point note seven. two? Note Correct. 2? Yep. Correct. Yep. Mhmm. Sorry. That So one here is the one we switched out for you. So the one Yep. that has 13Point7. Now that one was underperforming, but we already Yep. switched that one out for you, which was great, and Yep. we switched it to the one above, which is doing really well. So That's overall, yeah, overall, your portfolio in the last twelve months now this is all after fees as well. good. Portfolio in the last twelve months now this is all after fees as well. And considering, Yep. obviously, the last twelve months, we have seen a a bit of fluctuation in the market with everything going on. I'm sure you've seen on the news Mhmm. with the war Yeah. and everything. So been a bit of bit of fluctuations. But in saying that, after fees, just in the last twelve months, it's still gone up by 7.07, which is really good.","start_word":5387,"end_word":5591,"sentiment":"neutral","sentiment_score":0.08328324556350708},{"text":"That's good.","start_word":5592,"end_word":5593,"sentiment":"positive","sentiment_score":0.3905838131904602},{"text":"Yep. Yeah. And Cool. on a dollar value, so that is just from your investments, that's about $27,108, which is good. Oh, okay. That's alright. Yeah. Cool. K. Now if you wanna click on the next document for me, I I just scroll be at up. I've the got I've got a laptop Yeah. that you can just use like a phone. Yep. Oh, lovely. So can Yeah. you see the next one? It should say summary of superannuation and insurances. It says Performa. It's still put this one. Feel that Perform it? Page two. Is that it? Oh, hang on. Next document, you're saying. Yes. Yes. Yeah. Yes. Okay. There we go. Yeah. Okay. Summary Mhmm. of a thinker. Yes.","start_word":5594,"end_word":5714,"sentiment":"neutral","sentiment_score":0.08046645720389263},{"text":"Yes. I can Perfect. see that.","start_word":5715,"end_word":5720,"sentiment":"positive","sentiment_score":0.5347582697868347},{"text":"So that one here Mhmm. gives you a summary of your current situation. So you can see that you have majority of your funds in Hub 24, Mhmm. and Yep. you do have $324,498 in there. Yep.","start_word":5721,"end_word":5757,"sentiment":"neutral","sentiment_score":0.14890435338020325},{"text":"And then you also have your bridal sofa, which is where you do have contributions going at the moment, which is great to keep your insurances active.","start_word":5758,"end_word":5784,"sentiment":"positive","sentiment_score":0.38647693395614624},{"text":"Now that Mhmm. has obviously grown a little bit as well. So at the moment, you have about 23,200 and Yep. $19 in there. Mhmm. Now when we went through the SOA in October last year, if you remember, we were kinda aiming of retaining about 10,000 in brighter super Yeah. to keep That's those that's insurances. that's yeah. That's what we do Yeah. every year. I keep Correct. 10,000 to keep the insurances, and you Correct. take the rest and invest it. Yeah. Correct. Yep. So Yep. what we'll do, if you're still happy with that after the Yep. call, is that I will then send you it will probably in the next couple of days, but I will send you an another record of advice Yep. similar to last time. You don't need Yep. to sign that one. It is just to let you know that we are moving some of that money from Vita Money. Super, Yep. keeping that 10 for insurances into Yep. hub twenty four because that's gonna give you the most amount of growth. So you Yep. will get that in the next couple of days. But, Mhmm. otherwise, no changes, which is good because we obviously wanna make sure that your money grows the must the best that it can with the fund that's going to perform the most for you for retirement. Yep. Yes. Yep.","start_word":5785,"end_word":6017,"sentiment":"neutral","sentiment_score":0.10434476286172868},{"text":"Beautiful.","start_word":6018,"end_word":6018,"sentiment":"positive","sentiment_score":0.4528957009315491},{"text":"Now underneath that, you then have your insurances listed. So you do have a bit of life and insurances listed. So you do have a bit of life and total permanent disability insurance Yep. as well as income protection. So for life Do and I total have income protection, do I? You do. Oh, I didn't know that. Okay. Yes. Yep. You do have a pretty long waiting period, though. Yeah. I know. Sorry. It's three hundred Yeah. and ninety five days. Just over a year. I'd I mean, Exactly. what's the point? What's the point? You know? It's But yeah. it's Anyway long. But if something serious happened, though, at least you have that. So if yeah. you something happens, Yeah. you don't recover and you can't go back to work and you are off for a long period of time, just Yep. call me because then we can see if there's any chance you can claim on that income protection for you. Yep. So I just No worries. know that in mind. But, otherwise, you do have about 57,700 if we add them up for life and PPD. Yep. If something were to happen, all three, so life, TPD, and your income protection is paid from within Brighter Super, Yep. and the total premium is about 1,934 for those Yeah. three. And that's all inside super for you. Just a question. When when does it stop playing? When I I know. Is it 60 or is it 60 something? It it kind of changes, and Brighter Super can change the rules a little bit. So they can upset the information as well. Typically, income protection will finish between '60, '65. Yeah. Each insurer is a little bit different, but then life and TPD is a bit longer. But, again, each insurer is kind of a little bit different, but they will let us know and you as well when it's getting Mhmm. Yep. Yep. close through that no longer being Okay. Yeah. I think it is 60 because I think in. my friend, she's like she's turning 60 at the end of the year, and I think they've already informed her that because she's off as well.","start_word":6019,"end_word":6387,"sentiment":"neutral","sentiment_score":-0.034789409215857346},{"text":"She's she's got a really bad back, and Yeah. she can't sit for more than about a half an hour.","start_word":6388,"end_word":6407,"sentiment":"negative","sentiment_score":-0.4798350632190704},{"text":"And, I mean, you need to be able to sit nearly eight hours a day in a bus, Yeah.","start_word":6408,"end_word":6426,"sentiment":"neutral","sentiment_score":-0.08891395479440689},{"text":"and she can't because she's in an absolute pain.","start_word":6427,"end_word":6435,"sentiment":"negative","sentiment_score":-0.5730945467948914},{"text":"Yeah. So Yeah. So but yeah. yeah. You know? Each each insurer do have slightly different roles. So depending on which one she has Mhmm. must be different, Mhmm. but it is it is getting closer to when they do. But income protection is the one they they cancel first. Yes. Then life and pay per day is a little bit Yes. Okay. Yep. longer. No Perfect. worries. Now if you wanna go to the next document for me. Oh, that one. PT? Is Oh, that the the graph? the the the yeah. The graph, the squiggly lines. Mhmm. Yeah. Yeah. Yes. So you remember kind of going through this last time, roughly? Yeah. Vaguely, Yep.","start_word":6436,"end_word":6551,"sentiment":"neutral","sentiment_score":-0.025476088747382164},{"text":"you know, memory is not that good.","start_word":6552,"end_word":6558,"sentiment":"negative","sentiment_score":-0.38992205262184143},{"text":"I don't remember what it said or whatever. No. Yeah. That's okay. Basically, what you see here in front of you, what it is, it shows us a good kind of a visual representation of what we are talking about when we're talking about the market. Mhmm. So you can kind of see it talks through the different time frame. So it shows from 1995 through to 2025. And it kind of shows you all the different events that's happened in the world and kind of how that then impacts your market and your investments. So you can basically see that over the long term, market always goes up, but short term, that will be some of those ups and downs and market Mhmm. Yep. fluctuations. Now Mhmm. with your investments at the moment as well, we did go through a pretty extensive risk profile questionnaire last year, and we Yeah. do have you in your Yep. balanced portfolio. So so Yep. Mhmm. Mhmm. limit fluctuation, especially as you are getting closer to retirement, so you don't want Mhmm. to have those big big dips in the market.","start_word":6559,"end_word":6746,"sentiment":"neutral","sentiment_score":-0.0014691089745610952},{"text":"No. I I don't want any big dips in the market. No. I don't want that.","start_word":6747,"end_word":6762,"sentiment":"negative","sentiment_score":-0.4835888147354126},{"text":"Correct. So we have at the moment about 60% in your growth investments, Yep. Okay. which is, like, your top four here on the right combined. So that is, like, your US shares, Yep. Australian shares, international shares, property. So it's a combination of all of these. And you Mhmm. can see that they grow the most but also fluctuate. And that's why Yep.","start_word":6763,"end_word":6826,"sentiment":"neutral","sentiment_score":0.20578041835688057},{"text":"we have 40% in the bottom, which you can see are a lot more stable to Yep. kinda balance everything out for you.","start_word":6827,"end_word":6849,"sentiment":"positive","sentiment_score":0.38711807131767273},{"text":"So it is that kind Yep. of still quite defensive pool. You're comfortable kind of maintaining that still kind Yeah. of risk profile. I I want Yep. I want I want I want growth. I don't want, like, stupid growth of of all Yes. it would be normal to have stupid growth, but I want Not I've the well, downside with it's them. safe. I want it safe, Yes. you know? Yes. Because, And I think I mean, through how much have I got? 300 and let me go back again. what So you have 3 is 120 it? 4 plus I thought I had that and what 20 did I have last year? Last year, when we started, you had, let me see, 271 Okay. eight Okay. five Yep. three. So, Yep. yeah, That's it's alright. gonna Yep. apply about '27, and then you also have, obviously, brighter super of '23. So, obviously, And that will I then yeah. And about I still 13. have my I still have my defense as well. Okay. Perfect. Do you have That that that's growing. That's growing from 8,000 to 18,000. I mean, it just it's and a is slow that growth. is that military super? Yeah. Can't you can't move it. Can't move it. No. No. A lot of them are are kind of like a different structure where No. it is locked in. Yeah. Yeah. That's What alright. we can do, though, if you want, is we can just so that we can obviously check that everything is in order for it, we can still get oversight. We can't like you said, Oh, can you? usually, Oh, you can't that'd be change good. it. No. So I can't what check. I You can't move it. Yeah. yeah. So what I can do is with the documents that we'll post out the beneficiary forms, I can include it's Oh, called gee. a TPA. So Yep. what I allows us to do research on the account. It just so we can kind of have a look at it. Like you said, usually can't touch anything, Yep. but then we can kind of keep an eye on it. So when we do end reviews, we can include how much you have in there and how things are going, Yep.","start_word":6850,"end_word":7235,"sentiment":"neutral","sentiment_score":0.03760602746708946},{"text":"which is really good.","start_word":7236,"end_word":7239,"sentiment":"positive","sentiment_score":0.6664363741874695},{"text":"Do you happen to know the member number that you have with military super by any chance or I not really? think it's my regimental number. I'm not sure. But maybe Okay. maybe not. I'll have to have I'd have to have a dig around in files and paperwork to find that or ring them That's up or that's something. okay. That's Yeah. okay. We can include that TPA for you. And then even when you do get it in the post, you can just write your member number on Yep. it. Yeah. And I then can that look way, for we can that. get Yeah. yeah. And you got a bit Yeah. more times. So Yeah. that's I don't know beautiful. I don't know I don't know if it's our regimental number. It would be probably could be something like our regimental number because Yeah. that's unique to us as a father. Maybe. We don't no no one gets your regimental number. Your regimental number is your regimental number until even after Message. you die, it's still your number. Yeah. Yeah. You know? Okay.","start_word":7240,"end_word":7424,"sentiment":"neutral","sentiment_score":0.0070952861569821835},{"text":"Perfect.","start_word":7425,"end_word":7425,"sentiment":"positive","sentiment_score":0.3708052337169647},{"text":"Yeah.","start_word":7426,"end_word":7426,"sentiment":"neutral","sentiment_score":0.2795923948287964},{"text":"What we'll do, we'll just make sure we can have a bit of oversight on it just just to have the information, which is great. So thank you for that.","start_word":7427,"end_word":7456,"sentiment":"positive","sentiment_score":0.4855920970439911},{"text":"Now if you wanna go next after the Vanguard index chart, what can you see then? View service guide. Yes.","start_word":7457,"end_word":7476,"sentiment":"neutral","sentiment_score":0.13466952741146088},{"text":"Perfect.","start_word":7477,"end_word":7477,"sentiment":"positive","sentiment_score":0.3530045449733734},{"text":"So you would have seen this one a couple of times. It is one of those comply compliance documents, one of those long ones, but none of the important information has changed for you. If you do have Yes.","start_word":7478,"end_word":7516,"sentiment":"neutral","sentiment_score":0.09812011359593809},{"text":"a read through it, you will see we've had a bit of an extension to the team, which is nice.","start_word":7517,"end_word":7536,"sentiment":"positive","sentiment_score":0.43108826875686646},{"text":"You can see myself on page 10 again if you do wanna put a face up for you. But, When otherwise, do I you will see let you okay. so you should see page 10 No. I've only got three pages. in the services guide. Oh, no. I don't know. I'm not I'm past that. I think I've gone to next document. Hang on. Yeah. Yeah. So I've there gone should to be the 20 next document. three. No. I'm That's on okay. I'm on consent for new ongoing fee arrangement. Yep.","start_word":7537,"end_word":7628,"sentiment":"neutral","sentiment_score":0.017072217538952827},{"text":"Perfect.","start_word":7629,"end_word":7629,"sentiment":"positive","sentiment_score":0.4940209686756134},{"text":"So afterwards, if you do wanna go back and have a read over it, everything will be saved so that you can go and have a read over it if you would like. Otherwise, if you have any issues, just let me know. We can always get them all emailed to you Mhmm. Yep. as well. But on that ongoing service agreement page that you are on, again, Yep. same as last time, it will ask you for a signature if you are happy to do so.","start_word":7630,"end_word":7716,"sentiment":"neutral","sentiment_score":0.17100028693675995},{"text":"Now what it is, it is just to say that you are happy to stay on as a client.","start_word":7717,"end_word":7735,"sentiment":"positive","sentiment_score":0.3591393530368805},{"text":"Yes. I need one.","start_word":7736,"end_word":7739,"sentiment":"neutral","sentiment_score":0.19020962715148929},{"text":"But beautiful.","start_word":7740,"end_word":7741,"sentiment":"positive","sentiment_score":0.5017256736755371},{"text":"And there's no changes to the fee structure for you. It stays exactly the same, that 1.65 from super. So no changes, and it's not a lock in contract as well. So if you do you know when you do turn 60, if you decide to just be like, oh, I wanna take everything out and you don't need our help anymore, No. not a locking No. contract. No. I don't wanna take everything out. I just I Good. just want a little no. Just No. a little I bit. I just wanna Yes. I want a little bit. I've I've gotta do my research and find my mobile home and stuff. It will take Yeah. time, Yeah. but not only Yeah. that. Yeah.","start_word":7742,"end_word":7865,"sentiment":"neutral","sentiment_score":-0.013962487449809428},{"text":"But I've then gotta also sell the everything good thing I've owned. and the good thing is as well, because you only take a little bit, the rest Yep. will still be invested and growing for you, which That's is what I great.","start_word":7866,"end_word":7908,"sentiment":"positive","sentiment_score":0.5247139930725098},{"text":"thought. Yeah. Yeah.","start_word":7909,"end_word":7911,"sentiment":"neutral","sentiment_score":0.2426392138004303},{"text":"And and just Perfect.","start_word":7912,"end_word":7915,"sentiment":"positive","sentiment_score":0.3399108946323395},{"text":"have a little little buy pen put into my bank Yeah. account. You know? Yeah. And Exactly. then if say say for argument's sake, my cousin and I wanna go to Canada Mhmm. or something like that, and I need, Yep. like, $10,000 for a trip, I can Yep. go, can I have an extra 10,000 this month? Yes. As long as long as you retired, you can take as much as much as Oh, yeah. you want. Yeah. I'll be retired. I can tell you that So now. yeah. We will not be working. You can. No. So you could call and say, hey. I want this much or this little. You can. It Definitely. might it might there might be a little cash under the table. Yeah. You can Might do be. what you want. It's your money at the end of the day, so you can do what Yeah. you want. Yeah. Exactly. So do I just sign this, love? Yes, please. Yep. So I press That would on be great. signature? Yes. No. I I want to I don't like that picture. It's a pretty signature, but Yeah. it's not me. I like to do my own. Yeah. And it should automatically Oh god. fill the date usually for you as well once you add the signature. You are just fine all? Yes. Because the next document where it will ask you to sign, so let me know when that pops Hang up for on. you, Date. and I'll Let me do the date. Yep. Oh, no. The date's in there. Next document. Yep. Yes. Option So to provide tax file number. You already have my tax file number. Correct. So all this is, Yes. it is a compliance form just to basically say we are keeping your tax phone number secure and safe on file. And it's validate and completed documents. There you go.","start_word":7916,"end_word":8234,"sentiment":"neutral","sentiment_score":0.11175962516506638},{"text":"Yep. Perfect.","start_word":8235,"end_word":8236,"sentiment":"positive","sentiment_score":0.5291373133659363},{"text":"And you'll So send when out you those necessary forms for me? correct. So I will get my colleague, Whitlam, to post those out to you. So that will be the Yep. beneficiary to get this sorted both for hub and Brighter Super so we can get that changed to Terry for you. Would you like us to prefill it, or do you wanna Yes, just please. leave a blank if you change your mind? Oh, who who else is who else am I gonna give it to that's the government's gonna not tax? It will be Right. Terry, Yeah. unless you have It'll a be tax. a So very young child as well. no. I'm almost No. 60. But if I had no.","start_word":8237,"end_word":8360,"sentiment":"neutral","sentiment_score":0.0248489361256361},{"text":"No. No. No. No. I can only tolerate my grandkids for an afternoon.","start_word":8361,"end_word":8373,"sentiment":"negative","sentiment_score":-0.44251421093940735},{"text":"That's about it. And Not the youngest have. is like what is she? Yep. One. She's one. And the dogs No. just love her. They like to No. lick her. Oh, I can't yeah. imagine. Yeah. She's But such that a cutie. Yeah. We will I get just that have I prefilled have a question. for you. Yes. Of Yeah. course. So what happens if Terry dies? I'm still alive. I'll have to redo this, won't I? Who's It gonna depends. get my money if he's dead? We would have to change it. Yes. So we would yeah. So, hopefully, that doesn't happen, and he's around for a very long time. But if it No. changes, No. then then, yes, we do Yeah. we do Okay. wanna I'll then I'll just keep have it to updated. I'll have to do I'll have to do I'll just have to spend it. That's what I'll do. I'll spend it. There you go. Well If he dies, Because I'll just go, well, holiday time for mama. But there's also ways we could we could have a look at things that there's, like, different depending on how old you are at the time and requirements, there's different, like, recontribution strategies that we can help you with if that is applicable, where Yes. you can if you retired, you can take everything out tax free. And then, you know, then it's tax free. And then if you wanted to invest it or put some in, we can put it in after tax money. So then if they do go to your kids and they are older, there there is a you know, that they can get some tax free.","start_word":8374,"end_word":8657,"sentiment":"neutral","sentiment_score":0.04421374986184315},{"text":"So we can definitely have a look at that if that's ever the case for you.","start_word":8658,"end_word":8673,"sentiment":"positive","sentiment_score":0.3795620203018189},{"text":"Oh, yeah. So if I get Yeah. say I get sick, get cancer or something like that, and I've Yeah. got six months to live, I can just call you up and say, hey. We've got a problem. Yeah. I'm You dying, can take and everything I need out. to Yeah. organize this stuff. Yeah. Correct. Yes. Hopefully, I don't Oh, okay. wanna hear that call, but yes. Yeah. Okay. I'll tell I'll tell Yes. you if I get cancer, that'll be it. I won't be going for chemo. Mm-mm. Yeah. Yeah. No.","start_word":8674,"end_word":8766,"sentiment":"neutral","sentiment_score":-0.1336435079574585},{"text":"I just Not not I good. will no. My nephew has gone has been through chemo, and that poor man is I'm just sorry to hear that. he's a shell of himself.","start_word":8767,"end_word":8798,"sentiment":"negative","sentiment_score":-0.521030604839325},{"text":"Absolutely. Yeah. And I just had a friend die. I'm going Oh. through chemo and radiation and all that sort of stuff. But this is all signed? Yes. Actually, Okay. let me have a let me have a little refresh and see if that can and you press validate on the form? I don't know. Did I? Because I I can't pressed see it find. yet. Yeah. And And then what can you see in front of you now? you will get a signed document by email, download. There are other documents waiting for your signature. Oh, okay. Hang on. I need to sign other documents. Okay. That's sorry. I didn't read that bit. The Oh, that's okay. the performance with IIR. Next document. Nope. You shouldn't Oh, have that's to sign just that the one. same Yeah. same thing. It's just going through it all again. Oh, here we go. How do we do how do we change that? Okay. No. Yeah. Even though the the Okview services, how do you go Mhmm. to the next page? Not the next document, the next page. You should either be able to scroll down usually. Oh, yep. There it is. There it is. Yes. Yeah. Yeah. K. I just can't look. What are you on page 10? Yes. Page 10, and you should There you see myself. are. There Yeah. you go. Okay. Yeah. Okay. So next document. I'm we've done all Yes. this. Yeah. Next document. Oh, hang on. I'm saying that I haven't done it. Do I have to sign Okay. it again? Got signature. If if it shows you, yes, potentially. Sometimes you never know with technology. It it should be the same, but if it still allows you to do it, if you wouldn't mind adding it again and see One. Okay. Now there you go. It's a bit bigger now. Eight months. There we go. Next document. Option. Next signature. Date. Validate and send completed documents. This is the second Yes. time I'm Okay. doing Well, it it. oh, I okay. And if you press did validate that and send, before. then it Yep. should say completed now on your Oh, it's end? still loading. It's just loading. Okay. That's Don't okay. know what that is. I'll keep a look. Sometimes it could take a little bit for it to come through Okay. Okay. to You me. will So get while a it's signed loading document. Oh, there yes. you go. So It it says no. It's all done now. It's signed.","start_word":8799,"end_word":9224,"sentiment":"neutral","sentiment_score":-0.02508590267227849},{"text":"There beautiful. you go. Perfect. Thank There you we go. so much.","start_word":9225,"end_word":9236,"sentiment":"positive","sentiment_score":0.5092657804489136},{"text":"We're all done. So, basically, Patricia, just as a recap, I will send you that record of advice in the next couple of days. Just to let you Yep. know, we're doing that little partial rollover from Brighter Yep. Super to Hub twenty four, and I will Yep. get my colleague Whitlam to post those out for you. So that's the beneficiary Mhmm. forms and then also that TPA so that we can do some research on that military super for Mhmm. you. While I do have you on the the phone, I do also want to let you know on a little personal note that I will be going on maternity leave Oh, congratulations.","start_word":9237,"end_word":9351,"sentiment":"neutral","sentiment_score":0.09742183076298756},{"text":"shortly. Thank you. So having a little girl, which is very exciting.","start_word":9352,"end_word":9363,"sentiment":"positive","sentiment_score":0.6587296724319458},{"text":"Sorry. Probably full on. You know what I say to that?","start_word":9364,"end_word":9374,"sentiment":"neutral","sentiment_score":0.02055738866329193},{"text":"Good luck. Good luck. Thank you.","start_word":9375,"end_word":9380,"sentiment":"positive","sentiment_score":0.4343576431274414},{"text":"Well, we'll see. It's the first one, so I'm sure we're It's in your for first. a wild It's ride. your first. It'll probably 80. be your last. Yeah. Okay? I have two Yeah. girls, Yeah. and they're 35 this year and 30 Yeah. two this year. Yep. Yep. The Yep. 32 year old has three children and is in the Yep. loony bin half the time, and the other one has no children that's in the loony bin. So, yeah, we'll we'll we'll see. I So have a I bit will be of I Yeah. have a little bit of advice. Okay? Yes. You can either Yes. take it or leave it. I'll Do definitely not give listen. them do not give them tablets, phones, whatever. Don't do Yes. it. Okay. No. I've I see a lot with friends and stuff, and, yeah, Yeah. I'm with They you want there. peace and quiet, so they just give them the phone. No. Yeah. No. I agree with you there. I'm on It's the same it's page.","start_word":9381,"end_word":9556,"sentiment":"neutral","sentiment_score":-0.022158261388540268},{"text":"actually it's very addictive, very addictive, Yeah.","start_word":9557,"end_word":9563,"sentiment":"negative","sentiment_score":-0.4202880859375},{"text":"Yeah.","start_word":9564,"end_word":9564,"sentiment":"neutral","sentiment_score":-0.3002561628818512},{"text":"and they end up into psychotic little monsters.","start_word":9565,"end_word":9572,"sentiment":"negative","sentiment_score":-0.5262377858161926},{"text":"All my grandkids, Yeah. they're just like they all got phones and whatnot, and they just sort of sit there and you're you're trying to talk to them and not they just whatever. It's Although I must admit, yeah. my stepdaughter's boys, they came over for dinner. My stepdaughter and her husband and boys came over for dinner, and not a phone in sight. That's good. That's None of really them had good. a phone, which was Yeah. really good. I was, like, quite Yeah. surprised. I was like, yeah. They they weren't on their phones. They weren't I think mom just took them off and said you will be respectful and, Yeah. Good. yeah, so No. I'd like that.","start_word":9573,"end_word":9692,"sentiment":"neutral","sentiment_score":-0.09871405735611916},{"text":"I will definitely take that on board.","start_word":9693,"end_word":9699,"sentiment":"positive","sentiment_score":0.3419436812400818},{"text":"yeah. So That's just that's I my own little and you know what? You yeah. you listen to what you think. Okay? You're Yes. gonna have all your advice in the world, but you go with your gut because it's nothing Yes. like a mother's gut and instinct. Exactly. Alright. I Sorry. saved my I saved my daughter from choking because of my mother's instinct. Oh, She really? was like yeah. She was a baby. She was just rolling over. So she's about three months, four months old. And my other daughter had we'd been the previous day, we'd been to a fight, and she got a lucky dip. And there was a, like, a it looked like a big men's wedding ring band. Right? So it was Oh. metal. Yeah. Just out of the lucky dip, and she was playing with it and sort of stuff. Anyway, she'd left it on the floor, and the baby had picked it up and put it Oh in goodness. her mouth. But I was still in bed because my husband and I used to take turns every Sunday. One of us would get to stay in bed, get a cup of tea in bed, and get to read the paper in bed. Alright?","start_word":9700,"end_word":9910,"sentiment":"neutral","sentiment_score":0.027905698865652084},{"text":"Yeah. Sounds I lovely.","start_word":9911,"end_word":9914,"sentiment":"positive","sentiment_score":0.5559398531913757},{"text":"it was my Sunday to do that, and he's Sunday to get up and feed and dress the girls and do all that. Anyway, he was bringing my cup of tea in the mail and said, out of the way. Out of the way. Quick. Move. Move. Move. And he's like, what? What? I said, the baby. The baby. And he's like, what? He's like, got a hold of the tea Oh, goodness. in his hand, and I just went out there. She was lying on her back. Alright? I picked her up. I turned her onto her stomach. I stuck my finger in her mouth and pulled the ring out. Wow.","start_word":9915,"end_word":10026,"sentiment":"neutral","sentiment_score":0.06781111955310085},{"text":"That's crazy.","start_word":10027,"end_word":10028,"sentiment":"negative","sentiment_score":-0.41118842363357544},{"text":"Yeah.","start_word":10029,"end_word":10029,"sentiment":"neutral","sentiment_score":-0.3289033770561218},{"text":"It is crazy. And he just looked at me and he went, you're crazy.","start_word":10030,"end_word":10043,"sentiment":"negative","sentiment_score":-0.3613503277301788},{"text":"How did you know that? I said, I don't. I Just hadn't even been instinct. out of bed. I said, Yeah. it's just something I knew because, Yeah. Yeah. you know, I just knew. I just knew something was not right and I to I'm this day, glad you I can did. fit. Yeah. Yeah. So always go with your gut. Yes. If you ever get as a woman, women have Yeah.","start_word":10044,"end_word":10115,"sentiment":"neutral","sentiment_score":-0.08168194442987442},{"text":"excellent intuition.","start_word":10116,"end_word":10117,"sentiment":"positive","sentiment_score":0.442504346370697},{"text":"Alright? Yeah. I think And so too. we yeah. We do. We have and, like, sometimes we think, oh, should we walk down there? Maybe I'll just get a taxi hunt. You know? Things like Exactly. that always go with that gut, that Yes. first Yes. feeling or not. Oh, it'll be alright. You know? Life's short. No. Yeah. Life could be really short. So what Yeah. you do is you always go with your gut. And if someone Yeah. says, oh, you should do this, this, and this, then you you'll get an instant feeling in your gut. A clench Yeah. like, no. That's not right or, well, maybe. Yeah. Yeah. You know? But, Yeah. yeah, A always 100%. go with your gut. And Yes. if people go, oh, you should do this and you should do that, go, I will do what's best Nah. for my child. You know? Thanks for your opinion, but I'll do what Mhmm. I want. Yep. You can do that. And if someone that's really rude, just go, yeah. Yeah. No worries. I'll take that on board. That's Yeah. all you Yeah. do. Exactly. Because you'll you'll get also and it not only that, my time of having babies, which is my youngest is 24. It's totally different to this day and age. Yeah. It's Yeah. totally it's totally different. Like, you're just having your first child, and my daughter's had her third child. Her eldest is 12. That's even Yeah. different. They got Exactly. so many gadgets. They got Exactly. so many gadgets. Yeah. Too too much nowadays. I'm pretty. The pants are so pretty.","start_word":10118,"end_word":10390,"sentiment":"neutral","sentiment_score":0.05091167285683609},{"text":"I'm like a stupid old thing.","start_word":10391,"end_word":10396,"sentiment":"negative","sentiment_score":-0.4505761563777923},{"text":"Oh, the monkey has that. That was precious. Yeah. If I could if I could get a stroller that lies down, that's what I Yep. would buy. I would never Yes. buy a premium. But, anyway, Yes. that's my Yes. thing. Have a No. great But time. thanks.","start_word":10397,"end_word":10444,"sentiment":"neutral","sentiment_score":0.04940934479236603},{"text":"Enjoy that I maternity wanna leave.","start_word":10445,"end_word":10450,"sentiment":"positive","sentiment_score":0.3971205949783325},{"text":"I will. But Sorry. I won't What have you you next year? will no worries. So I will be off for for twelve months, but what you will do is you will have my colleague, Jenna, instead. Yep. And so what I will do is I will so you'll be very capable hence, so she'll be the one kind of doing the review next year, and I'll kind of refund everything we discussed today and, like, your plans Mhmm. Mhmm. and everything. Yep. But what you will also receive is an email introduction. So then you have her contact details and emails Yep. and and stuff like that if you ever need anything. If Mhmm. you forgot and you just ask for me, that will transfer you through to her anyway. Or if you send me Yep. an email, it will be redirected to her. Yep. But, yeah, you'll be I'll in look very capable I haven't hands. really I haven't really needed you over the years. I mean, long as long Yeah. as I get quite a bit, you know, get long as I make a profit at the end of the year, that's all I'm really worried about. You know? Yeah. Exactly. Just enough. But we're here Just enough. we're here anything. And if I if I don't speak to you again, I hope everything goes well with your recovery and everything.","start_word":10451,"end_word":10684,"sentiment":"neutral","sentiment_score":0.06490071958456284},{"text":"And anything you need, just let us know, and wish you all the best in the meantime. And then I look forward to speaking Alright. with You have a great you time. Enjoy when that enjoy I'm that little girl.","start_word":10685,"end_word":10724,"sentiment":"positive","sentiment_score":0.5418807864189148},{"text":"back. They Yeah. I will. grow Well, up thank too fast and then they Oh, they do. They yeah. do. Well, I will They do.","start_word":10725,"end_word":10749,"sentiment":"neutral","sentiment_score":0.2051781266927719},{"text":"let you go and get on with your day. Thank No worries. you so much for your time today, and I will get all of that sorted for you. And, yeah, anything else you need, just let us know. Thank you. You have a lovely Mhmm.","start_word":10750,"end_word":10795,"sentiment":"positive","sentiment_score":0.6257721185684204},{"text":"No time. worries.","start_word":10796,"end_word":10798,"sentiment":"neutral","sentiment_score":0.19203734397888184},{"text":"Thank you, Veronica. You too.","start_word":10799,"end_word":10803,"sentiment":"positive","sentiment_score":0.5815008282661438},{"text":"Bye. Bye.","start_word":10804,"end_word":10805,"sentiment":"neutral","sentiment_score":0.24910709261894223}],"average":{"sentiment":"neutral","sentiment_score":0.02106297612265325}}}}