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You gave me July. You well, the payslip was the first pay for the July, like, for this financial year. I need the last payslip in the last financial year. Because when we spoke in to when we spoke in June, you hadn't yet received that payslip. That'd be a one. And what I will do is I will take the amount that your employer's paid, claim the gap between what they've paid and the cap for the year, which should be that estimated $6, but we'll note down to the dollar, put that notice intent to claim in. So you can get that. Cool. No. That's fine. Yeah. No good. That's the one I need. And which address did you send that to just so I can pull it quickly? Oh, cool. Never mind. I'll go back to my inbox. Uh-uh. Loading. Loading. Loading. These phone calls really don't like me. How have you been? Beautiful. That's alright. Oh, nothing wrong with that. Yeah. In no time. Alright. Perfect. Yep. Pay date. Perfect. Yep. And that covers the period of June. And that shows me the year to date Oh, it's exactly what I need. I'm gonna submit this. I'm gonna submit this claim. I'll submit this claim. I'll get your receipt, and you can go ahead and do your tax. Okay? I'll get you the receipt as soon as possible. It'll come through in an email to you. That's okay. Thanks, Peter. Have a good one. 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Oh, okay. Talking to find out. Yeah. I got another one that I got another one that just come through today, if you want that one as well. No. That'd be June. Okay. Okay. Let me have a look. I've got him. Okay. I'll just I'll just see where this one is. Why this one? Bear with me. This is my date pay was a '9 o for the sixth. And you're looking at one? IDFS And it's going back on the water again. Yep. I'm just attaching this place with to you now anyway. Just give me one second. You wanna make sure this is the one you need. Where are you? Speaker and the link. Payslip June. Okay. That's on the way to you now with just payslip. No no text, just attachment. You're gonna see that's when you want. Because everything else I've got the pay slip was the thirty first of the seventh, which is not good, and then the thirty first of the eighth. So yeah. So the '30 of the sixth must be the one you need then. Yeah. Okay. Yourself, Larissa. Yeah. I just brought that water again, but I assume you said how'd my drain? Yeah. Yeah. No. Good. I just come back from relief. I just I've been overseas for the last month. I was there in LA and then Toronto and Ontario and then and then Krakow and the Gdansk and then Warsaw. Yeah. There's a nice month off, but it's average seven to eight beers a day for thirty days. So I put on a little bit of weight. Yeah. I don't care. No. It's a holiday. So I'm gonna go and I'll make sure I drink. So I did. And now I gotta now work it all back off again. Yeah. Not not not at my age. No. So I wish it was that easy. Yeah. Yeah. It's back up again. No idea what you said. No. Kinda getting worse. Okay. So so then you give me the green light when I get my tax done because I usually get my tax done on the July 1. And now yeah. Now I'm stressing. Mhmm. No worries. Thanks for that. Bye bye. You too. Bye bye. 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Quinn? Oh, okay. Talking to find out. Yeah. I got another one that I got another one that just come through today, if you want that one as well.\n\nNo. That'd be June. Okay. Okay. Let me have a look.\n\nI've got him. Okay. I'll just I'll just see where this one is. Why this one? Bear with me.\n\nThis is my date pay was a '9 o for the sixth. And you're looking at one? IDFS And it's going back on the water again. Yep. I'm just attaching this place with to you now anyway.\n\nJust give me one second. You wanna make sure this is the one you need. Where are you? Speaker and the link. Payslip June.\n\nOkay. That's on the way to you now with just payslip. No no text, just attachment. You're gonna see that's when you want. Because everything else I've got the pay slip was the thirty first of the seventh, which is not good, and then the thirty first of the eighth.\n\nSo yeah. So the '30 of the sixth must be the one you need then. Yeah. Okay. Yourself, Larissa.\n\nYeah. I just brought that water again, but I assume you said how'd my drain? Yeah. Yeah. No.\n\nGood. I just come back from relief. I just I've been overseas for the last month. I was there in LA and then Toronto and Ontario and then and then Krakow and the Gdansk and then Warsaw. Yeah.\n\nThere's a nice month off, but it's average seven to eight beers a day for thirty days. So I put on a little bit of weight. Yeah. I don't care. No.\n\nIt's a holiday. So I'm gonna go and I'll make sure I drink. So I did. And now I gotta now work it all back off again. Yeah.\n\nNot not not at my age. No. So I wish it was that easy. Yeah. Yeah.\n\nIt's back up again. No idea what you said. No. Kinda getting worse. Okay.\n\nSo so then you give me the green light when I get my tax done because I usually get my tax done on the July 1. And now yeah. Now I'm stressing. Mhmm. No worries.\n\nThanks for that. Bye bye. You too. Bye bye. Bye.","paragraphs":[{"sentences":[{"text":"Hello, Quinn?","start":1.12,"end":1.86,"sentiment":"neutral","sentiment_score":0.07204169407486916},{"text":"Oh, okay.","start":3.6799998,"end":4.64,"sentiment":"neutral","sentiment_score":0.18397625535726547},{"text":"Talking to find out.","start":4.64,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.22075597941875458},{"text":"Yeah.","start":17.735,"end":18.235,"sentiment":"neutral","sentiment_score":0.09460137039422988},{"text":"I got another one that I got another one that just come through today, if you want that one as well.","start":18.375,"end":24.075,"sentiment":"neutral","sentiment_score":0.20175114238546007}],"sentiment":"neutral","sentiment_score":0.19088117256760598,"num_words":30,"start":1.12,"end":24.075},{"sentences":[{"text":"No.","start":27.815,"end":27.975,"sentiment":"neutral","sentiment_score":-0.09117406606674194},{"text":"That'd be 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one?","start":52.635,"end":53.515,"sentiment":"neutral","sentiment_score":-0.15574471155802408},{"text":"Bear with me.","start":53.515,"end":54.574997,"sentiment":"neutral","sentiment_score":-0.07886264224847157}],"sentiment":"neutral","sentiment_score":-0.06349429728365258,"num_words":19,"start":44.235,"end":54.574997},{"sentences":[{"text":"This is my date pay was a '9 o for the sixth.","start":58.710003,"end":63.77,"sentiment":"neutral","sentiment_score":-0.04262984714781245},{"text":"And you're looking at one?","start":67.11,"end":68.41,"sentiment":"neutral","sentiment_score":-0.01209940630942583},{"text":"IDFS And it's going back on the water again.","start":73.115005,"end":116.785,"sentiment":"neutral","sentiment_score":-0.0275775541861852},{"text":"Yep.","start":121.009995,"end":121.17,"sentiment":"neutral","sentiment_score":0.1440672129392624},{"text":"I'm just attaching this place with to you now 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drain?","start":186.01001,"end":189.015,"sentiment":"neutral","sentiment_score":-0.08477745710739068},{"text":"Yeah.","start":192.855,"end":193.095,"sentiment":"neutral","sentiment_score":-0.03583903610706329},{"text":"Yeah.","start":193.095,"end":193.33499,"sentiment":"neutral","sentiment_score":-0.029972221702337265},{"text":"No.","start":193.33499,"end":193.495,"sentiment":"neutral","sentiment_score":-0.08345029503107071}],"sentiment":"neutral","sentiment_score":-0.07300968633757697,"num_words":18,"start":176.73001,"end":193.495},{"sentences":[{"text":"Good.","start":193.495,"end":193.735,"sentiment":"neutral","sentiment_score":0.1191638484597206},{"text":"I just come back from relief.","start":193.735,"end":195.095,"sentiment":"neutral","sentiment_score":0.04535765449206034},{"text":"I just I've been overseas for the last month.","start":195.095,"end":197.435,"sentiment":"neutral","sentiment_score":0.028915642036332026},{"text":"I was there in LA and then Toronto and Ontario and then and then Krakow and the Gdansk and then Warsaw.","start":198.295,"end":207.16,"sentiment":"neutral","sentiment_score":0.10660722780795324},{"text":"Yeah.","start":208.54001,"end":209.04001,"sentiment":"neutral","sentiment_score":0.04295188933610916}],"sentiment":"neutral","sentiment_score":0.0771909007116368,"num_words":38,"start":193.495,"end":209.04001},{"sentences":[{"text":"There's a nice month off, but it's average seven to eight beers a day for thirty days.","start":210.42,"end":217.78,"sentiment":"neutral","sentiment_score":0.04198525437866064},{"text":"So I put on a little bit of weight.","start":217.78,"end":220.235,"sentiment":"neutral","sentiment_score":-0.15582459337181515},{"text":"Yeah.","start":224.055,"end":224.215,"sentiment":"neutral","sentiment_score":0.01748870313167572},{"text":"I don't 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again.","start":231.58,"end":234.88,"sentiment":"neutral","sentiment_score":-0.08676238290288231},{"text":"Yeah.","start":238.3,"end":238.8,"sentiment":"neutral","sentiment_score":-0.04220082610845566}],"sentiment":"neutral","sentiment_score":-0.05357022011386497,"num_words":28,"start":225.815,"end":238.8},{"sentences":[{"text":"Not not not at my age.","start":239.58,"end":241.74,"sentiment":"neutral","sentiment_score":-0.13298855225245157},{"text":"No.","start":241.74,"end":242.22,"sentiment":"neutral","sentiment_score":-0.14711415767669678},{"text":"So I wish it was that easy.","start":242.22,"end":243.68001,"sentiment":"neutral","sentiment_score":-0.12764539463179453},{"text":"Yeah.","start":244.14,"end":244.64,"sentiment":"neutral","sentiment_score":0.0061966776847839355},{"text":"Yeah.","start":250.785,"end":251.105,"sentiment":"neutral","sentiment_score":0.021624645218253136}],"sentiment":"neutral","sentiment_score":-0.11317136941943318,"num_words":16,"start":239.58,"end":251.105},{"sentences":[{"text":"It's back up again.","start":251.105,"end":252.165,"sentiment":"neutral","sentiment_score":0.031395332887768745},{"text":"No idea what you said.","start":268.14,"end":269.44,"sentiment":"neutral","sentiment_score":-0.12102965116500855},{"text":"No.","start":272.95502,"end":273.355,"sentiment":"neutral","sentiment_score":-0.16966113448143005},{"text":"Kinda getting worse.","start":273.355,"end":276.495,"sentiment":"neutral","sentiment_score":-0.14592822392781576},{"text":"Okay.","start":279.595,"end":280.095,"sentiment":"neutral","sentiment_score":0.0567459762096405}],"sentiment":"neutral","sentiment_score":-0.07359048245208603,"num_words":14,"start":251.105,"end":280.095},{"sentences":[{"text":"So so then you give me the green light when I get my tax done because I usually get my tax done on the July 1.","start":280.23502,"end":287.055,"sentiment":"neutral","sentiment_score":0.04627775185956405},{"text":"And now yeah.","start":288.77,"end":290.69,"sentiment":"neutral","sentiment_score":0.03507577752073606},{"text":"Now I'm stressing.","start":290.69,"end":291.67,"sentiment":"neutral","sentiment_score":-0.10102832317352295},{"text":"Mhmm.","start":292.53,"end":293.03,"sentiment":"neutral","sentiment_score":0.021035362035036087},{"text":"No worries.","start":303.44498,"end":304.16498,"sentiment":"neutral","sentiment_score":0.21149743348360062}],"sentiment":"neutral","sentiment_score":0.04141126115407263,"num_words":35,"start":280.23502,"end":304.16498},{"sentences":[{"text":"Thanks for that.","start":304.16498,"end":305.065,"sentiment":"positive","sentiment_score":0.39676523208618164},{"text":"Bye bye.","start":307.60498,"end":308.16498,"sentiment":"neutral","sentiment_score":0.2894889563322067},{"text":"You too.","start":308.16498,"end":308.72498,"sentiment":"neutral","sentiment_score":0.12037703022360802},{"text":"Bye bye.","start":308.72498,"end":309.465,"sentiment":"neutral","sentiment_score":0.08904856815934181},{"text":"Bye.","start":309.685,"end":310.185,"sentiment":"neutral","sentiment_score":0.08928795158863068}],"sentiment":"neutral","sentiment_score":0.22774127572774888,"num_words":10,"start":304.16498,"end":310.185}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello, Quinn?\n\nChannel 0: Is that a bit better?\n\nChannel 1: Oh, okay. Talking to find out.\n\nChannel 0: Perfection. New call. Call's recorded. Now payslip. Team sent through the payslip yesterday\n\nChannel 1: Yeah. I\n\nChannel 0: and\n\nChannel 1: got another\n\nChannel 0: gave it\n\nChannel 1: one\n\nChannel 0: to\n\nChannel 1: that\n\nChannel 0: me.\n\nChannel 1: I got another one that just come through today, if\n\nChannel 0: Perfect.\n\nChannel 1: you want that one\n\nChannel 0: I\n\nChannel 1: as\n\nChannel 0: need\n\nChannel 1: well.\n\nChannel 0: no. I need June's payslip.\n\nChannel 1: No.\n\nChannel 0: So\n\nChannel 1: That'd\n\nChannel 0: the\n\nChannel 1: be June. Okay.\n\nChannel 0: payslip no. You gave me July. You well, the payslip was the first pay for the July, like, for this financial year. I need the last payslip in the last financial year.\n\nChannel 1: Okay. Let me have a look. I've\n\nChannel 0: Because\n\nChannel 1: got\n\nChannel 0: when we\n\nChannel 1: him.\n\nChannel 0: spoke in to when we spoke in\n\nChannel 1: Okay.\n\nChannel 0: June, you hadn't yet received that payslip.\n\nChannel 1: I'll just I'll just see where this one is. Why this one? Bear with me. This is my date pay was a '9 o for the sixth.\n\nChannel 0: That'd be a one.\n\nChannel 1: And you're looking at one? IDFS\n\nChannel 0: And what I will do is I will take the amount that your employer's paid, claim the gap between what they've paid and the cap for the year, which should be that estimated $6, but we'll note down to the dollar, put that notice intent to claim in.\n\nChannel 1: And it's going back on the water again. Yep. I'm just attaching this place with to you now anyway.\n\nChannel 0: So you can get that. Cool.\n\nChannel 1: Just give me one second. You wanna make sure this is the one you need. Where are you? Speaker and the link. Payslip June.\n\nOkay. That's on the way to you now with just payslip. No no text, just attachment.\n\nChannel 0: No. That's fine.\n\nChannel 1: You're gonna see that's when you want. Because everything else I've got the pay slip was the thirty first of the seventh, which is not good, and then the thirty first of the eighth. So yeah. So\n\nChannel 0: Yeah.\n\nChannel 1: the '30 of\n\nChannel 0: No\n\nChannel 1: the\n\nChannel 0: good.\n\nChannel 1: sixth must be the one you need then.\n\nChannel 0: That's the one I need.\n\nChannel 1: Yeah. Okay.\n\nChannel 0: And which address did you send that to just so I can pull it\n\nChannel 1: Yourself,\n\nChannel 0: quickly?\n\nChannel 1: Larissa.\n\nChannel 0: Oh, cool. Never mind. I'll go back to my inbox.\n\nChannel 1: Yeah.\n\nChannel 0: Uh-uh. Loading. Loading. Loading.\n\nChannel 1: I just brought that water again, but I assume you said how'd my drain?\n\nChannel 0: These phone calls really don't like me. How have you been?\n\nChannel 1: Yeah. Yeah. No. Good. I just come back from relief.\n\nI just I've been overseas for the last month. I was there\n\nChannel 0: Beautiful.\n\nChannel 1: in LA and then Toronto and Ontario and then and then Krakow and the Gdansk and then Warsaw. Yeah. There's a nice month off, but it's average seven to eight beers a day for thirty days. So I put on a little bit of weight.\n\nChannel 0: That's alright. Oh,\n\nChannel 1: Yeah.\n\nChannel 0: nothing\n\nChannel 1: I don't care.\n\nChannel 0: wrong with that.\n\nChannel 1: No. It's a holiday. So I'm gonna go and I'll make sure I drink. So I did. And now I gotta now work it all back off again.\n\nChannel 0: Yeah. In no\n\nChannel 1: Yeah. Not not not at\n\nChannel 0: time.\n\nChannel 1: my age. No. So I wish it was that easy. Yeah. Yeah.\n\nIt's back up again.\n\nChannel 0: Alright. Perfect. Yep. Pay date. Perfect.\n\nYep. And that covers the period of June. And that shows me the year to date\n\nChannel 1: No idea what you said. No. Kinda getting\n\nChannel 0: Oh,\n\nChannel 1: worse.\n\nChannel 0: it's exactly what I need.\n\nChannel 1: Okay. So so then you give me the green light when I get my tax done because I usually get my tax done on the July 1.\n\nChannel 0: I'm\n\nChannel 1: And\n\nChannel 0: gonna\n\nChannel 1: now\n\nChannel 0: submit this. I'm gonna\n\nChannel 1: yeah.\n\nChannel 0: submit\n\nChannel 1: Now I'm\n\nChannel 0: this\n\nChannel 1: stressing.\n\nChannel 0: claim.\n\nChannel 1: Mhmm.\n\nChannel 0: I'll submit this claim. I'll get your receipt, and you can go ahead and do your tax. Okay? I'll get you the receipt as soon as possible. It'll come through in an email to you.\n\nChannel 1: No worries. Thanks for that.\n\nChannel 0: That's okay. Thanks, Peter. Have a good\n\nChannel 1: Bye\n\nChannel 0: one.\n\nChannel 1: bye. You too. Bye bye. Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hello, Quinn?","start":1.12,"end":1.86,"sentiment":"neutral","sentiment_score":0.07204169407486916}],"sentiment":"neutral","sentiment_score":0.07204169407486916,"channel":1,"num_words":2,"start":1.12,"end":1.86},{"sentences":[{"text":"Is that a bit better?","start":2.32,"end":3.46,"sentiment":"neutral","sentiment_score":0.051870246231555936}],"sentiment":"neutral","sentiment_score":0.051870246231555936,"channel":0,"num_words":5,"start":2.32,"end":3.46},{"sentences":[{"text":"Oh, okay.","start":3.6799998,"end":4.64,"sentiment":"neutral","sentiment_score":0.18397625535726547},{"text":"Talking to find 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got another one that just come through today, if","start":19.815,"end":22.615,"sentiment":"neutral","sentiment_score":0.21113571226596833}],"sentiment":"neutral","sentiment_score":0.21113571226596833,"channel":1,"num_words":10,"start":19.815,"end":22.615},{"sentences":[{"text":"Perfect.","start":22.515,"end":23.015,"sentiment":"positive","sentiment_score":0.5062803030014038}],"sentiment":"positive","sentiment_score":0.5062803030014038,"channel":0,"num_words":1,"start":22.515,"end":23.015},{"sentences":[{"text":"you want that 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need June's 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June.","start":28.135,"end":28.8,"sentiment":"neutral","sentiment_score":-0.04478779621422291},{"text":"Okay.","start":29.039999,"end":29.539999,"sentiment":"neutral","sentiment_score":-0.0025682421401143074}],"sentiment":"neutral","sentiment_score":-0.030714611522853374,"channel":1,"num_words":3,"start":28.135,"end":29.539999},{"sentences":[{"text":"payslip no.","start":29.22,"end":31.1,"sentiment":"neutral","sentiment_score":-0.042867762967944145},{"text":"You gave me July.","start":31.1,"end":32.239998,"sentiment":"neutral","sentiment_score":-0.05268347542732954},{"text":"You well, the payslip was the first pay for the July, like, for this financial year.","start":32.86,"end":39.18,"sentiment":"neutral","sentiment_score":-0.026648141560144722},{"text":"I need the last payslip in the last financial 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we","start":44.675,"end":45.075,"sentiment":"neutral","sentiment_score":-0.01252240501344204}],"sentiment":"neutral","sentiment_score":-0.01252240501344204,"channel":0,"num_words":2,"start":44.675,"end":45.075},{"sentences":[{"text":"him.","start":44.954998,"end":45.454998,"sentiment":"neutral","sentiment_score":-0.014036093838512896}],"sentiment":"neutral","sentiment_score":-0.014036093838512896,"channel":1,"num_words":1,"start":44.954998,"end":45.454998},{"sentences":[{"text":"spoke in to when we spoke in","start":45.075,"end":46.755,"sentiment":"neutral","sentiment_score":-0.009710056973355157}],"sentiment":"neutral","sentiment_score":-0.009710056973355157,"channel":0,"num_words":7,"start":45.075,"end":46.755},{"sentences":[{"text":"Okay.","start":46.635,"end":47.135,"sentiment":"neutral","sentiment_score":-0.01120223756879568}],"sentiment":"neutral","sentiment_score":-0.01120223756879568,"channel":1,"num_words":1,"start":46.635,"end":47.135},{"sentences":[{"text":"June, you hadn't yet received that payslip.","start":46.755,"end":49.895,"sentiment":"neutral","sentiment_score":-0.05984241994363921}],"sentiment":"neutral","sentiment_score":-0.05984241994363921,"channel":0,"num_words":7,"start":46.755,"end":49.895},{"sentences":[{"text":"I'll just I'll just see where this one is.","start":50.875,"end":52.635,"sentiment":"neutral","sentiment_score":-0.05034667543239064},{"text":"Why this one?","start":52.635,"end":53.515,"sentiment":"neutral","sentiment_score":-0.15574471155802408},{"text":"Bear with me.","start":53.515,"end":54.574997,"sentiment":"neutral","sentiment_score":-0.07886264224847157},{"text":"This is my date pay was a '9 o for the sixth.","start":58.710003,"end":63.77,"sentiment":"neutral","sentiment_score":-0.04262984714781245}],"sentiment":"neutral","sentiment_score":-0.061796307632768596,"channel":1,"num_words":27,"start":50.875,"end":63.77},{"sentences":[{"text":"That'd be a 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good","start":307.13693,"end":307.69693,"sentiment":"positive","sentiment_score":0.4758567810058594}],"sentiment":"positive","sentiment_score":0.4277221815926688,"channel":0,"num_words":7,"start":305.53693,"end":307.69693},{"sentences":[{"text":"Bye","start":307.60498,"end":307.845,"sentiment":"positive","sentiment_score":0.3769392967224121}],"sentiment":"positive","sentiment_score":0.3769392967224121,"channel":1,"num_words":1,"start":307.60498,"end":307.845},{"sentences":[{"text":"one.","start":307.69693,"end":308.19693,"sentiment":"positive","sentiment_score":0.363953709602356}],"sentiment":"positive","sentiment_score":0.363953709602356,"channel":0,"num_words":1,"start":307.69693,"end":308.19693},{"sentences":[{"text":"bye.","start":307.845,"end":308.16498,"sentiment":"neutral","sentiment_score":0.20203861594200137},{"text":"You too.","start":308.16498,"end":308.72498,"sentiment":"neutral","sentiment_score":0.12037703022360802},{"text":"Bye bye.","start":308.72498,"end":309.465,"sentiment":"neutral","sentiment_score":0.08904856815934181},{"text":"Bye.","start":309.685,"end":310.185,"sentiment":"neutral","sentiment_score":0.08928795158863068}],"sentiment":"neutral","sentiment_score":0.11836296071608861,"channel":1,"num_words":6,"start":307.845,"end":310.185},{"sentences":[{"text":"Bye.","start":309.93692,"end":310.43692,"sentiment":"neutral","sentiment_score":-0.0859208032488823}],"sentiment":"neutral","sentiment_score":-0.0859208032488823,"channel":0,"num_words":1,"start":309.93692,"end":310.43692}]},"summary":{"result":"success","short":"The customer is trying to provide a payslip to the agent, but the agent is having difficulty finding it. The customer eventually finds it and explains that they need the last payslip in the last financial year. The agent takes note of the customer's information and promises to send a notice to the customer. The customer thanks the agent and ends the call."},"intents":{"segments":[{"text":"Now payslip. Team sent through the payslip yesterday Yeah. I and got another gave it one to that me. I got another one that just come through today, if Perfect. you want that one I as need well. no. I need June's payslip.","start_word":18,"end_word":60,"intents":[{"intent":"Request payslip","confidence_score":0.19638652}]},{"text":"Team sent through the payslip yesterday Yeah.","start_word":20,"end_word":26,"intents":[{"intent":"Confirm receipt of payslip","confidence_score":0.03785346}]},{"text":"This is my date pay was a '9 o for the sixth. That'd be a one. And you're looking at one? IDFS And what I will do is I will take the amount that your employer's paid, claim the gap between what they've paid and the cap for the year, which should be that estimated $6, but we'll note down to the dollar, put that notice intent to claim in.","start_word":142,"end_word":211,"intents":[{"intent":"Clarify pay gap","confidence_score":0.0011922871}]},{"text":"So so then you give me the green light when I get my tax done because I usually get my tax done on the July 1. I'm And gonna now submit this. I'm gonna yeah. submit Now I'm this stressing. claim. Mhmm.","start_word":566,"end_word":607,"intents":[{"intent":"Submit claim","confidence_score":0.15835719}]}]},"sentiments":{"segments":[{"text":"Hello, Quinn? Is that a bit better? Oh, okay. Talking to find out.","start_word":0,"end_word":12,"sentiment":"neutral","sentiment_score":0.12177125364542007},{"text":"Perfection.","start_word":13,"end_word":13,"sentiment":"positive","sentiment_score":0.6995010375976562},{"text":"New call. Call's recorded. Now payslip. Team sent through the payslip yesterday Yeah. I and got another gave it one to that me. I got another one that just come through today, if Perfect. you want that one I as need well. no. I need June's payslip. No. So That'd the be June. Okay. payslip no. You gave me July. You well, the payslip was the first pay for the July, like, for this financial year. I need the last payslip in the last financial year. Okay. Let me have a look. I've Because got when we him. spoke in to when we spoke in Okay. June, you hadn't yet received that payslip. I'll just I'll just see where this one is. Why this one? Bear with me. This is my date pay was a '9 o for the sixth. That'd be a one. And you're looking at one? IDFS And what I will do is I will take the amount that your employer's paid, claim the gap between what they've paid and the cap for the year, which should be that estimated $6, but we'll note down to the dollar, put that notice intent to claim in. And it's going back on the water again. Yep. I'm just attaching this place with to you now anyway. So you can get that.","start_word":14,"end_word":235,"sentiment":"neutral","sentiment_score":0.022231705486774445},{"text":"Cool.","start_word":236,"end_word":236,"sentiment":"positive","sentiment_score":0.3804314136505127},{"text":"Just give me one second. You wanna make sure this is the one you need. Where are you? Speaker and the link. Payslip June. Okay. That's on the way to you now with just payslip. No no text, just attachment. No. That's fine. You're gonna see that's when you want.","start_word":237,"end_word":286,"sentiment":"neutral","sentiment_score":0.09689483791589736},{"text":"Because everything else I've got the pay slip was the thirty first of the seventh, which is not good, and then the thirty first of the eighth.","start_word":287,"end_word":313,"sentiment":"negative","sentiment_score":-0.370554119348526},{"text":"So yeah. So Yeah. the '30 of No the good. sixth must be the one you need then. That's the one I need. Yeah. Okay. And which address did you send that to just so I can pull it Yourself, quickly? Larissa. Oh, cool. Never mind. I'll go back to my inbox. Yeah. Uh-uh. Loading. Loading. Loading. I just brought that water again, but I assume you said how'd my drain?","start_word":314,"end_word":384,"sentiment":"neutral","sentiment_score":-0.021863244651016633},{"text":"These phone calls really don't like me.","start_word":385,"end_word":391,"sentiment":"negative","sentiment_score":-0.6747332811355591},{"text":"How have you been? Yeah. Yeah. No. Good. I just come back from relief. I just I've been overseas for the last month. I was there Beautiful. in LA and then Toronto and Ontario and then and then Krakow and the Gdansk and then Warsaw. Yeah. There's a nice month off, but it's average seven to eight beers a day for thirty days. So I put on a little bit of weight. That's alright. Oh, Yeah. nothing I don't care. wrong with that. No. It's a holiday. So I'm gonna go and I'll make sure I drink. So I did. And now I gotta now work it all back off again. Yeah. In no Yeah. Not not not at time. my age. No. So I wish it was that easy. Yeah. Yeah. It's back up again. Alright. Perfect. Yep. Pay date. Perfect. Yep. And that covers the period of June. And that shows me the year to date No idea what you said. No. Kinda getting Oh, worse. it's exactly what I need. Okay. So so then you give me the green light when I get my tax done because I usually get my tax done on the July 1. I'm And gonna now submit this. I'm gonna yeah. submit Now I'm this stressing. claim. Mhmm. I'll submit this claim. I'll get your receipt, and you can go ahead and do your tax. Okay? I'll get you the receipt as soon as possible. It'll come through in an email to you. No worries.","start_word":392,"end_word":644,"sentiment":"neutral","sentiment_score":0.012142299674451351},{"text":"Thanks for that.","start_word":645,"end_word":647,"sentiment":"positive","sentiment_score":0.3850032091140747},{"text":"That's okay.","start_word":648,"end_word":649,"sentiment":"neutral","sentiment_score":0.3301323354244232},{"text":"Thanks, Peter. Have a good Bye one.","start_word":650,"end_word":656,"sentiment":"positive","sentiment_score":0.4346951842308045},{"text":"bye. You too. Bye bye. Bye. Bye.","start_word":657,"end_word":663,"sentiment":"neutral","sentiment_score":0.1202700308391026}],"average":{"sentiment":"neutral","sentiment_score":0.01410067338209886}}}}