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This is Maureen from Airtel Australia, your Internet service provider. Just wanted to check-in. Yeah. Because I noticed that your the service is still offline if you need assistance on setting it up or if you're, have any issues. Yeah. Mhmm. Yep. Okay. So, yeah, upon checking, yeah, it's awaiting collection. May I know when can when is the time you can get the router? Okay. Yeah. We do also have weekends customer support. We do have twenty four hour twenty four seven customer service. So if ever you mhmm. Actually, once you get the router if you can get the router tomorrow, you can give this number a callback. There's different agent who will assist you if you run into any issues on setting it up, if ever. So you'll be getting the router tomorrow or on Sunday? From the Australian post site. You just need to connect the router to the box on the area. Yeah. Then, yeah, it should be working fine after that. Just need to wait a few minutes for the connection to establish. Yeah. But mhmm. Yeah. Please do check-in with the Australian post. And then if you are having mhmm. Mhmm. Okay. I see. I think that it's at the Gungalyn LPO. Yeah. That's correct. Hello? Yeah. Yeah. It's awaiting collection Yep. Yes. I'm not quite sure because we do not have contact with their office hour. But, yeah, you can check if yeah. I think they're open on weekends as well because they do have delivery on weekends. So but I'm not sure 100% sure with that with their office hours. Mhmm. Yes. Sure. Just give us a callback so we can assist you if ever. Mhmm. Okay. Thank you. Yeah. Yeah. You're welcome. Bye. 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afternoon. This is Maureen from Ertotec support. How can I assist you today? Yes. Hello?\n\nCan you hear me? Yes. Am I speaking with Master Raffid? Yeah. This is Maureen from Airtel Australia, your Internet service provider.\n\nJust wanted to check-in. Yeah. Because I noticed that your the service is still offline if you need assistance on setting it up or if you're, have any issues. Yeah. Mhmm.\n\nYep. Okay. So, yeah, upon checking, yeah, it's awaiting collection. May I know when can when is the time you can get the router? Okay.\n\nYeah. We do also have weekends customer support. We do have twenty four hour twenty four seven customer service. So if ever you mhmm. Actually, once you get the router if you can get the router tomorrow, you can give this number a callback.\n\nThere's different agent who will assist you if you run into any issues on setting it up, if ever. So you'll be getting the router tomorrow or on Sunday? From the Australian post site. You just need to connect the router to the box on the area. Yeah.\n\nThen, yeah, it should be working fine after that. Just need to wait a few minutes for the connection to establish. Yeah. But mhmm. Yeah.\n\nPlease do check-in with the Australian post. And then if you are having mhmm. Mhmm. Okay. I see.\n\nI think that it's at the Gungalyn LPO. Yeah. That's correct. Hello? Yeah.\n\nYeah. It's awaiting collection Yep. Yes. I'm not quite sure because we do not have contact with their office hour. But, yeah, you can check if yeah.\n\nI think they're open on weekends as well because they do have delivery on weekends. So but I'm not sure 100% sure with that with their office hours. Mhmm. Yes. Sure.\n\nJust give us a callback so we can assist you if ever. Mhmm. Okay. Thank you. Yeah.\n\nYeah. You're welcome. Bye. You too.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.16,"end":0.79999995,"sentiment":"positive","sentiment_score":0.4450663626194},{"text":"This is Maureen from Ertotec support.","start":0.79999995,"end":3.1399999,"sentiment":"positive","sentiment_score":0.402175967892011},{"text":"How can I assist you today?","start":3.36,"end":4.66,"sentiment":"positive","sentiment_score":0.35291066269079846},{"text":"Yes.","start":7.44,"end":7.7599998,"sentiment":"neutral","sentiment_score":0.0482812225818634},{"text":"Hello?","start":7.7599998,"end":8.24,"sentiment":"neutral","sentiment_score":0.02798488736152649}],"sentiment":"positive","sentiment_score":0.3435574136674404,"num_words":16,"start":0.16,"end":8.24},{"sentences":[{"text":"Can you hear me?","start":8.24,"end":9.22,"sentiment":"neutral","sentiment_score":0.024214880540966988},{"text":"Yes.","start":11.28,"end":11.78,"sentiment":"neutral","sentiment_score":0.02870200201869011},{"text":"Am I speaking with Master 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router?","start":62.670002,"end":66.625,"sentiment":"neutral","sentiment_score":0.03559754655829498},{"text":"Okay.","start":76.685,"end":77.13,"sentiment":"neutral","sentiment_score":0.04255587235093117}],"sentiment":"neutral","sentiment_score":0.016467546746134758,"num_words":25,"start":47.934998,"end":77.13},{"sentences":[{"text":"Yeah.","start":77.369995,"end":77.61,"sentiment":"neutral","sentiment_score":0.07179976999759674},{"text":"We do also have weekends customer support.","start":77.61,"end":81.39,"sentiment":"neutral","sentiment_score":0.12019568043095726},{"text":"We do have twenty four hour twenty four seven customer service.","start":82.009995,"end":85.39,"sentiment":"neutral","sentiment_score":0.11940243907950142},{"text":"So if ever you mhmm.","start":86.009995,"end":88.03,"sentiment":"neutral","sentiment_score":0.10344657748937607},{"text":"Actually, once you get the router if you can get the router tomorrow, you can give this number a callback.","start":97.55499,"end":104.454994,"sentiment":"neutral","sentiment_score":0.07180126216262579}],"sentiment":"neutral","sentiment_score":0.09499669303609566,"num_words":44,"start":77.369995,"end":104.454994},{"sentences":[{"text":"There's different agent who will assist you if you run into any issues on setting it up, if ever.","start":104.755,"end":111.33,"sentiment":"neutral","sentiment_score":0.059536434317889964},{"text":"So you'll be getting the router tomorrow or on Sunday?","start":114.75,"end":118.45,"sentiment":"neutral","sentiment_score":0.04161101318895817},{"text":"From the Australian post site.","start":124.725,"end":126.665,"sentiment":"neutral","sentiment_score":0.0020755460485816003},{"text":"You just need to connect the router to the box on the 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Yes. I can hear you. Yes. Yes. I am doctor Matthew. Nice to meet you. Oh oh, yes. Yes. Oh, I I am I am not able to receive the router. So they have take it in the Australian post, and they have send it to me where I have to pick it up. Because at that moment, I was in hospital. I'm a doctor, so it's difficult for me to collect that. No one at that time was at home. So I will collect it from Australian post site. To do this tomorrow and day after tomorrow, I'll be free. Will they open in that weekend? So so it will be good if you are able to arrange those services in the morning half, like nine to twelve or nine to eleven on this time. So so what I have to do? From from that Australian port site or someone will deliver it to my home? Okay. Then I will collect it from the Australian port and then? Okay. Then? Then? Okay. Okay. Okay. Okay. Okay. I will ask. So so the thing is the Australia Post will be open in the weekend, so I will go there and collect it. One minute. They have sent me a message that Australian Post. They're telling me that one sec, please. I'm just reading the message in front of you. They're telling me that your parcel is in a gangling LPO collect by 07/10/2026 with valid ID. Details, Australian Post website or app. Tracking number, this. Why is general in LPO? Could you please check? Yes. Yes. Yes. I'm just waiting for your answer. I I have to go there, and then I will collect it. Okay? Then I'll come back to my home and just switch it. So Ganguly LPO will be open tomorrow or day after tomorrow? All the time. Yeah? Okay. So okay. I will check it, and then I will collect it. And I will if I get anything wrong, then I will call you this on this number. Okay? Okay. With this number, I will call you. Thank you very much for the calling. Okay. Have a nice weekend. 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telling me that your parcel is in a gangling LPO collect by 07/10/2026 with valid ID.","start":173.315,"end":182.135,"sentiment":"neutral","sentiment_score":-0.051220824175021225},{"text":"Details, Australian Post website or app.","start":182.46,"end":184.62,"sentiment":"neutral","sentiment_score":-0.033077818962434925},{"text":"Tracking number, this.","start":184.62,"end":185.92,"sentiment":"neutral","sentiment_score":-0.026295843223730724},{"text":"Why is general in LPO?","start":190.46,"end":191.92,"sentiment":"neutral","sentiment_score":-0.04040997102856636}],"sentiment":"neutral","sentiment_score":-0.04649512809701264,"num_words":40,"start":170.115,"end":191.92},{"sentences":[{"text":"Could you please check?","start":192.7,"end":193.76,"sentiment":"neutral","sentiment_score":-0.026030021253973246},{"text":"Yes.","start":207.97499,"end":208.215,"sentiment":"neutral","sentiment_score":0.05973069369792938},{"text":"Yes.","start":208.215,"end":208.45499,"sentiment":"neutral","sentiment_score":0.06040201708674431},{"text":"Yes.","start":208.45499,"end":208.95499,"sentiment":"neutral","sentiment_score":0.06092807650566101},{"text":"I'm just waiting for your answer.","start":209.015,"end":210.635,"sentiment":"neutral","sentiment_score":0.028536770803232987}],"sentiment":"neutral","sentiment_score":0.01908933285337228,"num_words":13,"start":192.7,"end":210.635},{"sentences":[{"text":"I I have to go there, and then I will collect it.","start":215.49,"end":219.09,"sentiment":"neutral","sentiment_score":0.007611046389987071},{"text":"Okay?","start":219.09,"end":219.49,"sentiment":"neutral","sentiment_score":0.018173057585954663},{"text":"Then I'll come back to my home and just switch it.","start":219.49,"end":222.29001,"sentiment":"neutral","sentiment_score":0.004385134289887818},{"text":"So Ganguly LPO will be open tomorrow or day after tomorrow?","start":222.29001,"end":225.49,"sentiment":"neutral","sentiment_score":0.03775649179111828},{"text":"All the time.","start":225.49,"end":225.97,"sentiment":"neutral","sentiment_score":0.004380330753823121}],"sentiment":"neutral","sentiment_score":0.015426434037324629,"num_words":38,"start":215.49,"end":225.97},{"sentences":[{"text":"Yeah?","start":225.97,"end":226.425,"sentiment":"neutral","sentiment_score":0.003580302931368351},{"text":"Okay.","start":244.44,"end":244.94,"sentiment":"neutral","sentiment_score":-0.03442184999585152},{"text":"So okay.","start":245.08,"end":248.2,"sentiment":"neutral","sentiment_score":-0.1085154227912426},{"text":"I will check it, and then I will collect it.","start":248.2,"end":250.12,"sentiment":"neutral","sentiment_score":-0.0447222538292408},{"text":"And I will if I get anything wrong, then I will call you this on this number.","start":250.12,"end":255.0,"sentiment":"neutral","sentiment_score":-0.08655434934531941}],"sentiment":"neutral","sentiment_score":-0.06988770547773569,"num_words":31,"start":225.97,"end":255.0},{"sentences":[{"text":"Okay?","start":255.0,"end":255.5,"sentiment":"neutral","sentiment_score":-0.010317541658878326},{"text":"Okay.","start":259.20502,"end":259.605,"sentiment":"neutral","sentiment_score":0.04179403930902481},{"text":"With this number, I will call you.","start":259.605,"end":261.305,"sentiment":"neutral","sentiment_score":0.03694430472595351},{"text":"Thank you very much for the calling.","start":262.085,"end":263.865,"sentiment":"positive","sentiment_score":0.39535403677395414},{"text":"Okay.","start":264.405,"end":264.885,"sentiment":"neutral","sentiment_score":0.2235512733459473}],"sentiment":"neutral","sentiment_score":0.19300683302914395,"num_words":17,"start":255.0,"end":264.885},{"sentences":[{"text":"Have a nice weekend.","start":264.885,"end":265.865,"sentiment":"positive","sentiment_score":0.5062881633639336},{"text":"Bye.","start":266.005,"end":266.505,"sentiment":"neutral","sentiment_score":0.25871792435646057}],"sentiment":"positive","sentiment_score":0.45677411556243896,"num_words":5,"start":264.885,"end":266.505}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon. This is Maureen from Ertotec support. How can I assist you today?\n\nChannel 1: Hello?\n\nChannel 0: Yes. Hello? Can you hear me?\n\nChannel 1: Yes. I can hear you.\n\nChannel 0: Yes. Am I speaking with Master Raffid?\n\nChannel 1: Yes. Yes. I am doctor Matthew. Nice to meet you.\n\nChannel 0: Yeah. This is Maureen from Airtel Australia, your Internet service provider.\n\nChannel 1: Oh\n\nChannel 0: Just\n\nChannel 1: oh,\n\nChannel 0: wanted\n\nChannel 1: yes.\n\nChannel 0: to\n\nChannel 1: Yes.\n\nChannel 0: check-in. Yeah. Because I noticed that your the service is still offline if you need assistance on setting it up or if you're, have\n\nChannel 1: Oh,\n\nChannel 0: any issues.\n\nChannel 1: I I am I am not able to receive the router. So they have take it in the Australian post, and they have send it\n\nChannel 0: Yeah.\n\nChannel 1: to me\n\nChannel 0: Mhmm.\n\nChannel 1: where I have to pick it up. Because at that moment, I was in hospital. I'm\n\nChannel 0: Yep.\n\nChannel 1: a doctor, so it's difficult for me to collect that. No one at that time was at home. So I will collect it from Australian post site.\n\nChannel 0: Okay. So, yeah, upon checking, yeah, it's awaiting collection. May I know when can when is the time you can get the router?\n\nChannel 1: To do this tomorrow and day after tomorrow, I'll be free. Will they open in that weekend?\n\nChannel 0: Okay. Yeah. We do also have weekends customer support. We do have twenty four hour twenty four seven customer service. So\n\nChannel 1: So\n\nChannel 0: if ever you mhmm.\n\nChannel 1: so it will be good if you are able to arrange those services in the morning half, like nine to twelve or nine to eleven on this time.\n\nChannel 0: Actually, once you get the router if you can get the router tomorrow, you can give this number a callback. There's different agent who will assist you if you run into any issues on setting it up, if ever.\n\nChannel 1: So so what I have to do?\n\nChannel 0: So you'll be getting the router tomorrow or on Sunday?\n\nChannel 1: From from that Australian port site or someone will deliver it to my home?\n\nChannel 0: From the Australian post site.\n\nChannel 1: Okay. Then I will collect it from the Australian port and then?\n\nChannel 0: You just need to connect the router to\n\nChannel 1: Okay.\n\nChannel 0: the box\n\nChannel 1: Then?\n\nChannel 0: on the area. Yeah. Then,\n\nChannel 1: Then?\n\nChannel 0: yeah, it should be working fine after that. Just need to wait a few minutes for the connection\n\nChannel 1: Okay.\n\nChannel 0: to establish.\n\nChannel 1: Okay. Okay. Okay. Okay.\n\nChannel 0: Yeah.\n\nChannel 1: I will\n\nChannel 0: But\n\nChannel 1: ask. So so the thing is the Australia Post will be open in the weekend, so I will go there and collect\n\nChannel 0: mhmm.\n\nChannel 1: it.\n\nChannel 0: Yeah. Please do check-in with the Australian post. And then if you are having\n\nChannel 1: One minute. They have sent me a message that Australian Post.\n\nChannel 0: mhmm.\n\nChannel 1: They're telling me that one sec, please. I'm just reading the message in front of you.\n\nChannel 0: Mhmm.\n\nChannel 1: They're telling me that your parcel is in a gangling LPO collect by 07/10/2026 with valid ID. Details, Australian Post website or app. Tracking number, this.\n\nChannel 0: Okay. I see. I think\n\nChannel 1: Why is general in LPO? Could\n\nChannel 0: that\n\nChannel 1: you please check?\n\nChannel 0: it's at the Gungalyn LPO. Yeah. That's correct. Hello?\n\nChannel 1: Yes. Yes. Yes. I'm just\n\nChannel 0: Yeah.\n\nChannel 1: waiting for your answer.\n\nChannel 0: Yeah. It's awaiting collection\n\nChannel 1: I I have to go there, and then I will collect it. Okay? Then I'll come back to my home and just switch it. So Ganguly\n\nChannel 0: Yep. Yes.\n\nChannel 1: LPO will be open tomorrow or day after tomorrow? All the time. Yeah?\n\nChannel 0: I'm not quite sure because we do not have contact with their office hour. But, yeah, you can check if yeah. I think they're open on weekends as well because they do have delivery on weekends. So\n\nChannel 1: Okay.\n\nChannel 0: but I'm not\n\nChannel 1: So\n\nChannel 0: sure 100% sure with that\n\nChannel 1: okay.\n\nChannel 0: with their\n\nChannel 1: I will\n\nChannel 0: office\n\nChannel 1: check\n\nChannel 0: hours.\n\nChannel 1: it, and then I will collect it. And I will if I get anything wrong, then I will call you this on this number. Okay?\n\nChannel 0: Mhmm. Yes. Sure. Just give us a callback so we can assist you if ever.\n\nChannel 1: Okay. With this number, I will call you.\n\nChannel 0: Mhmm. Okay.\n\nChannel 1: Thank you very much\n\nChannel 0: Thank\n\nChannel 1: for\n\nChannel 0: you.\n\nChannel 1: the calling.\n\nChannel 0: Yeah.\n\nChannel 1: Okay.\n\nChannel 0: Yeah.\n\nChannel 1: Have a nice\n\nChannel 0: You're\n\nChannel 1: weekend.\n\nChannel 0: welcome. Bye.\n\nChannel 1: Bye.\n\nChannel 0: You too.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.16,"end":0.79999995,"sentiment":"positive","sentiment_score":0.4450663626194},{"text":"This is Maureen from Ertotec support.","start":0.79999995,"end":3.1399999,"sentiment":"positive","sentiment_score":0.402175967892011},{"text":"How can I assist you 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me?","start":8.24,"end":9.22,"sentiment":"neutral","sentiment_score":0.024214880540966988}],"sentiment":"neutral","sentiment_score":0.02885427201787631,"channel":0,"num_words":6,"start":7.44,"end":9.22},{"sentences":[{"text":"Yes.","start":9.679999,"end":9.92,"sentiment":"neutral","sentiment_score":0.025788936764001846},{"text":"I can hear you.","start":9.92,"end":10.98,"sentiment":"neutral","sentiment_score":0.03355009434744716}],"sentiment":"neutral","sentiment_score":0.031997862830758096,"channel":1,"num_words":5,"start":9.679999,"end":10.98},{"sentences":[{"text":"Yes.","start":11.28,"end":11.78,"sentiment":"neutral","sentiment_score":0.02870200201869011},{"text":"Am I speaking with Master Raffid?","start":11.92,"end":14.099999,"sentiment":"neutral","sentiment_score":0.033416416185597576}],"sentiment":"neutral","sentiment_score":0.03274292844746794,"channel":0,"num_words":7,"start":11.28,"end":14.099999},{"sentences":[{"text":"Yes.","start":14.095,"end":14.495001,"sentiment":"neutral","sentiment_score":0.0568150132894516},{"text":"Yes.","start":14.495001,"end":14.735001,"sentiment":"neutral","sentiment_score":0.0938582569360733},{"text":"I am doctor Matthew.","start":14.735001,"end":15.875,"sentiment":"neutral","sentiment_score":0.19071448221802711},{"text":"Nice to meet you.","start":16.015,"end":17.075,"sentiment":"positive","sentiment_score":0.7300927937030792}],"sentiment":"positive","sentiment_score":0.38339023739099504,"channel":1,"num_words":10,"start":14.095,"end":17.075},{"sentences":[{"text":"Yeah.","start":17.405,"end":17.905,"sentiment":"neutral","sentiment_score":0.28274428844451904},{"text":"This is Maureen from Airtel Australia, your Internet service 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I noticed that your the service is still offline if you need assistance on setting it up or if you're, have","start":25.404999,"end":34.25,"sentiment":"neutral","sentiment_score":-0.08419715748591856}],"sentiment":"neutral","sentiment_score":-0.07595759564234565,"channel":0,"num_words":24,"start":24.285,"end":34.25},{"sentences":[{"text":"Oh,","start":34.21,"end":34.53,"sentiment":"neutral","sentiment_score":-0.05354104936122894}],"sentiment":"neutral","sentiment_score":-0.05354104936122894,"channel":1,"num_words":1,"start":34.21,"end":34.53},{"sentences":[{"text":"any issues.","start":34.25,"end":34.989998,"sentiment":"neutral","sentiment_score":-0.05442195013165474}],"sentiment":"neutral","sentiment_score":-0.05442195013165474,"channel":0,"num_words":2,"start":34.25,"end":34.989998},{"sentences":[{"text":"I I am I am not able to receive the router.","start":34.53,"end":38.95,"sentiment":"neutral","sentiment_score":-0.22726457633755423},{"text":"So they have take it in the Australian post, and they have send it","start":40.025,"end":43.465,"sentiment":"neutral","sentiment_score":-0.14273214393428393}],"sentiment":"neutral","sentiment_score":-0.17992641419172287,"channel":1,"num_words":25,"start":34.53,"end":43.465},{"sentences":[{"text":"Yeah.","start":43.375,"end":43.774998,"sentiment":"neutral","sentiment_score":-0.12305036187171936}],"sentiment":"neutral","sentiment_score":-0.12305036187171936,"channel":0,"num_words":1,"start":43.375,"end":43.774998},{"sentences":[{"text":"to me","start":43.465,"end":43.785004,"sentiment":"neutral","sentiment_score":-0.1311177723109722}],"sentiment":"neutral","sentiment_score":-0.1311177723109722,"channel":1,"num_words":2,"start":43.465,"end":43.785004},{"sentences":[{"text":"Mhmm.","start":43.774998,"end":44.274998,"sentiment":"neutral","sentiment_score":-0.11612632870674132}],"sentiment":"neutral","sentiment_score":-0.11612632870674132,"channel":0,"num_words":1,"start":43.774998,"end":44.274998},{"sentences":[{"text":"where I have to pick it up.","start":43.785004,"end":45.165,"sentiment":"neutral","sentiment_score":-0.1905539631843567},{"text":"Because at that moment, I was in hospital.","start":45.225002,"end":47.325,"sentiment":"neutral","sentiment_score":-0.24143173918128014},{"text":"I'm","start":47.785004,"end":48.025,"sentiment":"neutral","sentiment_score":-0.13708768784999847}],"sentiment":"neutral","sentiment_score":-0.21265120897442102,"channel":1,"num_words":16,"start":43.785004,"end":48.025},{"sentences":[{"text":"Yep.","start":47.934998,"end":48.434998,"sentiment":"neutral","sentiment_score":-0.13717174530029297}],"sentiment":"neutral","sentiment_score":-0.13717174530029297,"channel":0,"num_words":1,"start":47.934998,"end":48.434998},{"sentences":[{"text":"a doctor, so it's difficult for me to collect that.","start":48.025,"end":50.025,"sentiment":"negative","sentiment_score":-0.3423338234424591},{"text":"No one at that time was at home.","start":50.025,"end":51.96,"sentiment":"negative","sentiment_score":-0.3435664437711239},{"text":"So I will collect it from Australian post site.","start":52.12,"end":55.82,"sentiment":"neutral","sentiment_score":-0.181629768676228}],"sentiment":"neutral","sentiment_score":-0.28913102602517166,"channel":1,"num_words":27,"start":48.025,"end":55.82},{"sentences":[{"text":"Okay.","start":57.95,"end":58.45,"sentiment":"neutral","sentiment_score":-0.024414215236902237},{"text":"So, yeah, upon checking, yeah, it's awaiting collection.","start":58.59,"end":61.97,"sentiment":"neutral","sentiment_score":0.004044138127937914},{"text":"May I know when can when is the time you can get the router?","start":62.670002,"end":66.625,"sentiment":"neutral","sentiment_score":0.03559754655829498}],"sentiment":"neutral","sentiment_score":0.022013240939249164,"channel":0,"num_words":23,"start":57.95,"end":66.625},{"sentences":[{"text":"To do this tomorrow and day after tomorrow, I'll be free.","start":68.275,"end":70.855,"sentiment":"neutral","sentiment_score":0.05093029107559811},{"text":"Will they open in that weekend?","start":71.15501,"end":74.215004,"sentiment":"neutral","sentiment_score":0.026648750218252342}],"sentiment":"neutral","sentiment_score":0.04236033547888784,"channel":1,"num_words":17,"start":68.275,"end":74.215004},{"sentences":[{"text":"Okay.","start":76.685,"end":77.13,"sentiment":"neutral","sentiment_score":0.04255587235093117},{"text":"Yeah.","start":77.369995,"end":77.61,"sentiment":"neutral","sentiment_score":0.07179976999759674},{"text":"We do also have weekends customer support.","start":77.61,"end":81.39,"sentiment":"neutral","sentiment_score":0.12019568043095726},{"text":"We do have twenty four hour twenty four seven customer service.","start":82.009995,"end":85.39,"sentiment":"neutral","sentiment_score":0.11940243907950142},{"text":"So","start":86.009995,"end":86.409996,"sentiment":"neutral","sentiment_score":0.10067665576934814}],"sentiment":"neutral","sentiment_score":0.11284899480995678,"channel":0,"num_words":21,"start":76.685,"end":86.409996},{"sentences":[{"text":"So","start":86.14,"end":86.64,"sentiment":"neutral","sentiment_score":0.11884293705224992}],"sentiment":"neutral","sentiment_score":0.11884293705224992,"channel":1,"num_words":1,"start":86.14,"end":86.64},{"sentences":[{"text":"if ever you mhmm.","start":86.409996,"end":88.03,"sentiment":"neutral","sentiment_score":0.10413905791938305}],"sentiment":"neutral","sentiment_score":0.10413905791938305,"channel":0,"num_words":4,"start":86.409996,"end":88.03},{"sentences":[{"text":"so it will be good if you are able to arrange those services in the morning half, like nine to twelve or nine to eleven on this 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The representative from Airtel Australia informs the customer that they are awaiting collection and will be available on weekends for assistance. The customer is instructed to check for availability and call back if they encounter any issues."},"intents":{"segments":[{"text":"This is Maureen from Ertotec support. How can I assist you today? Hello?","start_word":2,"end_word":14,"intents":[{"intent":"Provide assistance","confidence_score":0.014214407},{"intent":"Assist customer","confidence_score":0.011599443}]},{"text":"Because I noticed that your the service is still offline if you need assistance on setting it up or if you're, have Oh, any issues.","start_word":63,"end_word":87,"intents":[{"intent":"Check service status","confidence_score":0.054193538}]},{"text":"I I am I am not able to receive the router. So they have take it in the Australian post, and they have send it Yeah.","start_word":88,"end_word":113,"intents":[{"intent":"Gather router information","confidence_score":0.0073989076},{"intent":"Arrange router pickup","confidence_score":0.18330315}]},{"text":"So you'll be getting the router tomorrow or on Sunday? From from that Australian port site or someone will deliver it to my home?","start_word":301,"end_word":324,"intents":[{"intent":"Confirm setup methods","confidence_score":0.00000470052}]},{"text":"on the area. Yeah.","start_word":354,"end_word":357,"intents":[{"intent":"Confirm location","confidence_score":0.0060003437}]},{"text":"So so the thing is the Australia Post will be open in the weekend, so I will go there and collect mhmm. it.","start_word":390,"end_word":412,"intents":[{"intent":"Collect parcel","confidence_score":0.07051988}]},{"text":"Just give us a callback so we can assist you if ever. Okay.","start_word":644,"end_word":656,"intents":[{"intent":"Request callback","confidence_score":0.005574902}]}]},"sentiments":{"segments":[{"text":"Good afternoon. This is Maureen from Ertotec support. How can I assist you today?","start_word":0,"end_word":13,"sentiment":"positive","sentiment_score":0.38472554087638855},{"text":"Hello? Yes. Hello? Can you hear me? Yes. I can hear you. Yes. Am I speaking with Master Raffid? Yes. Yes. I am doctor Matthew.","start_word":14,"end_word":38,"sentiment":"neutral","sentiment_score":0.059994954615831375},{"text":"Nice to meet you.","start_word":39,"end_word":42,"sentiment":"positive","sentiment_score":0.7201337814331055},{"text":"Yeah. This is Maureen from Airtel Australia, your Internet service provider. Oh Just oh, wanted yes. to Yes. check-in. Yeah. Because I noticed that your the service is still offline if you need assistance on setting it up or if you're, have Oh, any issues. I I am I am not able to receive the router. So they have take it in the Australian post, and they have send it Yeah. to me Mhmm. where I have to pick it up. Because at that moment, I was in hospital. I'm Yep. a doctor, so it's difficult for me to collect that.","start_word":43,"end_word":143,"sentiment":"neutral","sentiment_score":-0.09557706117630003},{"text":"No one at that time was at home.","start_word":144,"end_word":151,"sentiment":"negative","sentiment_score":-0.34207069873809814},{"text":"So I will collect it from Australian post site. Okay. So, yeah, upon checking, yeah, it's awaiting collection. May I know when can when is the time you can get the router? To do this tomorrow and day after tomorrow, I'll be free. Will they open in that weekend? Okay. Yeah. We do also have weekends customer support. We do have twenty four hour twenty four seven customer service. So So if ever you mhmm. so it will be good if you are able to arrange those services in the morning half, like nine to twelve or nine to eleven on this time. Actually, once you get the router if you can get the router tomorrow, you can give this number a callback. There's different agent who will assist you if you run into any issues on setting it up, if ever. So so what I have to do? So you'll be getting the router tomorrow or on Sunday? From from that Australian port site or someone will deliver it to my home? From the Australian post site. Okay. Then I will collect it from the Australian port and then? You just need to connect the router to Okay. the box Then? on the area. Yeah. Then, Then? yeah, it should be working fine after that. Just need to wait a few minutes for the connection Okay. to establish. Okay. Okay. Okay. Okay. Yeah. I will But ask. So so the thing is the Australia Post will be open in the weekend, so I will go there and collect mhmm. it. Yeah. Please do check-in with the Australian post. And then if you are having One minute. They have sent me a message that Australian Post. mhmm. They're telling me that one sec, please. I'm just reading the message in front of you. Mhmm. They're telling me that your parcel is in a gangling LPO collect by 07/10/2026 with valid ID. Details, Australian Post website or app. Tracking number, this. Okay. I see. I think Why is general in LPO? Could that you please check? it's at the Gungalyn LPO. Yeah. That's correct. Hello? Yes. Yes. Yes. I'm just Yeah. waiting for your answer. Yeah. It's awaiting collection I I have to go there, and then I will collect it. Okay? Then I'll come back to my home and just switch it. So Ganguly Yep. Yes. LPO will be open tomorrow or day after tomorrow? All the time. Yeah? I'm not quite sure because we do not have contact with their office hour. But, yeah, you can check if yeah. I think they're open on weekends as well because they do have delivery on weekends. So Okay. but I'm not So sure 100% sure with that okay. with their I will office check hours. it, and then I will collect it. And I will if I get anything wrong, then I will call you this on this number. Okay? Mhmm. Yes. Sure. Just give us a callback so we can assist you if ever. Okay. With this number, I will call you. Mhmm. Okay.","start_word":152,"end_word":665,"sentiment":"neutral","sentiment_score":0.019420931246204136},{"text":"Thank you very much Thank for you.","start_word":666,"end_word":672,"sentiment":"positive","sentiment_score":0.4683273136615753},{"text":"the calling. Yeah. Okay. Yeah.","start_word":673,"end_word":677,"sentiment":"neutral","sentiment_score":0.26078781485557556},{"text":"Have a nice You're weekend. welcome.","start_word":678,"end_word":683,"sentiment":"positive","sentiment_score":0.5114965438842773},{"text":"Bye. Bye. You too.","start_word":684,"end_word":687,"sentiment":"neutral","sentiment_score":0.2636863961815834}],"average":{"sentiment":"neutral","sentiment_score":0.02493253684142813}}}}