{"metadata":{"transaction_key":"deprecated","request_id":"019e6276-34c2-7983-a5bf-aedbf3278d2c","sha256":"7d841f313a11bfe6ac1a8bd5c1e73a9dddf1247da4a31ef302462a96a273d4a2","created":"2026-05-26T04:06:15.602Z","duration":33.69594,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":131,"output_tokens":71},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":152,"output_tokens":152},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":152,"output_tokens":11}},"results":{"channels":[{"alternatives":[{"transcript":"Hello, Glenn. It's Ross again with Tech Home. Regarding Power Shield. Yep. So I just I sent you the quote on your email. Did you did you receive it? Just checking in. Okay. Alright. No worries. Got you. Alright. No worries. Yep. Got you, babe. All good.","confidence":0.9819336,"words":[{"word":"hello","start":1.5999999,"end":1.92,"confidence":0.99365234,"punctuated_word":"Hello,","sentiment":"neutral","sentiment_score":0.05145210027694702},{"word":"glenn","start":1.92,"end":2.24,"confidence":0.79956055,"punctuated_word":"Glenn.","sentiment":"neutral","sentiment_score":0.05174997448921203},{"word":"it's","start":2.24,"end":2.56,"confidence":0.99853516,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.0779370367527008},{"word":"ross","start":2.56,"end":2.8799999,"confidence":0.9404297,"punctuated_word":"Ross","sentiment":"neutral","sentiment_score":0.0688600167632103},{"word":"again","start":2.8799999,"end":3.1999998,"confidence":0.9819336,"punctuated_word":"again","sentiment":"neutral","sentiment_score":0.07741914689540863},{"word":"with","start":3.1999998,"end":3.36,"confidence":0.87158203,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.06477495282888412},{"word":"tech","start":3.36,"end":3.6,"confidence":0.7529297,"punctuated_word":"Tech","sentiment":"neutral","sentiment_score":0.08188708871603012},{"word":"home","start":3.6,"end":4.1,"confidence":0.6008301,"punctuated_word":"Home.","sentiment":"neutral","sentiment_score":0.05760642886161804},{"word":"regarding","start":6.8799996,"end":7.3799996,"confidence":0.7207031,"punctuated_word":"Regarding","sentiment":"neutral","sentiment_score":0.03222338855266571},{"word":"power","start":7.44,"end":7.7599998,"confidence":0.7871094,"punctuated_word":"Power","sentiment":"neutral","sentiment_score":0.06403797119855881},{"word":"shield","start":7.7599998,"end":8.26,"confidence":0.5638428,"punctuated_word":"Shield.","sentiment":"neutral","sentiment_score":0.052395641803741455},{"word":"yep","start":10.0,"end":10.32,"confidence":0.954834,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.15482258796691897},{"word":"so","start":10.32,"end":10.48,"confidence":0.95410156,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.11283450573682784},{"word":"i","start":10.48,"end":10.559999,"confidence":0.9902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.14971883594989777},{"word":"just","start":10.559999,"end":10.8,"confidence":0.9980469,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.17195188999176023},{"word":"i","start":11.04,"end":11.2,"confidence":0.9941406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.16652315855026245},{"word":"sent","start":11.2,"end":11.5199995,"confidence":0.99316406,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":0.18238896131515503},{"word":"you","start":11.5199995,"end":11.84,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.18613997101783752},{"word":"the","start":11.84,"end":12.0,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1591504067182541},{"word":"quote","start":12.0,"end":12.32,"confidence":0.8232422,"punctuated_word":"quote","sentiment":"neutral","sentiment_score":0.09647936373949052},{"word":"on","start":12.32,"end":12.48,"confidence":0.9970703,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.17268747091293335},{"word":"your","start":12.48,"end":12.719999,"confidence":0.9892578,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.17887350916862488},{"word":"email","start":12.719999,"end":13.04,"confidence":0.9897461,"punctuated_word":"email.","sentiment":"neutral","sentiment_score":0.13200831413269043},{"word":"did","start":13.04,"end":13.2,"confidence":0.99902344,"punctuated_word":"Did","sentiment":"neutral","sentiment_score":0.06336615979671478},{"word":"you","start":13.2,"end":13.36,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07419360429048538},{"word":"did","start":13.36,"end":13.5199995,"confidence":0.9838867,"punctuated_word":"did","sentiment":"neutral","sentiment_score":0.05727115646004677},{"word":"you","start":13.5199995,"end":13.679999,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06639186292886734},{"word":"receive","start":13.679999,"end":14.0,"confidence":0.9741211,"punctuated_word":"receive","sentiment":"neutral","sentiment_score":0.06094297766685486},{"word":"it","start":14.0,"end":14.24,"confidence":0.99658203,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":0.04968296363949776},{"word":"just","start":14.24,"end":14.48,"confidence":0.9819336,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.07278107851743698},{"word":"checking","start":14.48,"end":14.799999,"confidence":0.9902344,"punctuated_word":"checking","sentiment":"neutral","sentiment_score":-0.024561256170272827},{"word":"in","start":14.799999,"end":15.255,"confidence":0.68981934,"punctuated_word":"in.","sentiment":"neutral","sentiment_score":-0.07860594987869263},{"word":"okay","start":21.735,"end":22.235,"confidence":0.9316406,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.02914358489215374},{"word":"alright","start":22.535,"end":23.035,"confidence":0.9916992,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":-0.10684173554182053},{"word":"no","start":27.710875,"end":27.870874,"confidence":0.76464844,"punctuated_word":"No","sentiment":"neutral","sentiment_score":-0.0038133561611175537},{"word":"worries","start":27.870874,"end":28.190874,"confidence":0.9880371,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":-0.029294822365045547},{"word":"got","start":28.190874,"end":28.510876,"confidence":0.9560547,"punctuated_word":"Got","sentiment":"neutral","sentiment_score":0.05809687450528145},{"word":"you","start":28.510876,"end":29.010876,"confidence":0.9824219,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.0877145528793335},{"word":"alright","start":29.950874,"end":30.350874,"confidence":0.984375,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.14487218856811523},{"word":"no","start":30.350874,"end":30.590874,"confidence":0.88427734,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.14404989778995514},{"word":"worries","start":30.590874,"end":30.830875,"confidence":0.9926758,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.14116084575653076},{"word":"yep","start":30.830875,"end":31.150875,"confidence":0.9675293,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.21519985795021057},{"word":"got","start":31.150875,"end":31.310875,"confidence":0.9580078,"punctuated_word":"Got","sentiment":"positive","sentiment_score":0.44410228729248047},{"word":"you","start":31.310875,"end":31.550875,"confidence":0.8557129,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.4794238209724426},{"word":"babe","start":31.550875,"end":32.050873,"confidence":0.7890625,"punctuated_word":"babe.","sentiment":"positive","sentiment_score":0.4954960644245148},{"word":"all","start":32.110874,"end":32.350876,"confidence":0.8017578,"punctuated_word":"All","sentiment":"positive","sentiment_score":0.6579246520996094},{"word":"good","start":32.350876,"end":32.850876,"confidence":0.99609375,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.49982815980911255}],"paragraphs":{"transcript":"\nHello, Glenn. It's Ross again with Tech Home. Regarding Power Shield. Yep. So I just I sent you the quote on your email.\n\nDid you did you receive it? Just checking in. Okay. Alright. No worries.\n\nGot you. Alright. No worries. Yep. Got you, babe.\n\nAll good.","paragraphs":[{"sentences":[{"text":"Hello, Glenn.","start":1.5999999,"end":2.24,"sentiment":"neutral","sentiment_score":0.05160103738307953},{"text":"It's Ross again with Tech Home.","start":2.24,"end":4.1,"sentiment":"neutral","sentiment_score":0.07141411180297534},{"text":"Regarding Power Shield.","start":6.8799996,"end":8.26,"sentiment":"neutral","sentiment_score":0.04955233385165533},{"text":"Yep.","start":10.0,"end":10.32,"sentiment":"neutral","sentiment_score":0.15482258796691897},{"text":"So I just I sent you the quote on your email.","start":10.32,"end":13.04,"sentiment":"neutral","sentiment_score":0.15534148974852127}],"sentiment":"neutral","sentiment_score":0.11060533575389696,"num_words":23,"start":1.5999999,"end":13.04},{"sentences":[{"text":"Did you did you receive it?","start":13.04,"end":14.24,"sentiment":"neutral","sentiment_score":0.061974787463744484},{"text":"Just checking in.","start":14.24,"end":15.255,"sentiment":"neutral","sentiment_score":-0.05864942818880081},{"text":"Okay.","start":21.735,"end":22.235,"sentiment":"neutral","sentiment_score":-0.02914358489215374},{"text":"Alright.","start":22.535,"end":23.035,"sentiment":"neutral","sentiment_score":-0.10684173554182053},{"text":"No worries.","start":27.710875,"end":28.190874,"sentiment":"neutral","sentiment_score":-0.01655408926308155}],"sentiment":"neutral","sentiment_score":0.0020620724043020834,"num_words":13,"start":13.04,"end":28.190874},{"sentences":[{"text":"Got you.","start":28.190874,"end":29.010876,"sentiment":"neutral","sentiment_score":0.07290571369230747},{"text":"Alright.","start":29.950874,"end":30.350874,"sentiment":"neutral","sentiment_score":0.14487218856811523},{"text":"No worries.","start":30.350874,"end":30.830875,"sentiment":"neutral","sentiment_score":0.14260537177324295},{"text":"Yep.","start":30.830875,"end":31.150875,"sentiment":"neutral","sentiment_score":0.21519985795021057},{"text":"Got you, babe.","start":31.150875,"end":32.050873,"sentiment":"positive","sentiment_score":0.4730073908964793}],"sentiment":"neutral","sentiment_score":0.24556848779320717,"num_words":9,"start":28.190874,"end":32.050873},{"sentences":[{"text":"All good.","start":32.110874,"end":32.850876,"sentiment":"positive","sentiment_score":0.578876405954361}],"sentiment":"positive","sentiment_score":0.578876405954361,"num_words":2,"start":32.110874,"end":32.850876}]}}]},{"alternatives":[{"transcript":"Hello? Yeah. Yeah. I'm not I won't be in the office again for three days, so I'm not even gonna see it. So yeah. Not until the end of the week will I even see that. So thanks for sending through. No. I'm out on a job. Alright. Bye. Bye.","confidence":0.9873047,"words":[{"word":"hello","start":0.08,"end":0.58,"confidence":0.9694824,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.01648559607565403},{"word":"yeah","start":5.7599998,"end":6.2599998,"confidence":0.77001953,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05159785598516464},{"word":"yeah","start":8.72,"end":9.22,"confidence":0.9499512,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.10977546125650406},{"word":"i'm","start":15.134999,"end":15.295,"confidence":0.748291,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.3238837420940399},{"word":"not","start":15.295,"end":15.455,"confidence":0.78222656,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.3700215220451355},{"word":"i","start":15.535,"end":15.615,"confidence":0.99902344,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4143720865249634},{"word":"won't","start":15.615,"end":15.855,"confidence":0.99902344,"punctuated_word":"won't","sentiment":"negative","sentiment_score":-0.3877038359642029},{"word":"be","start":15.855,"end":15.934999,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.29126882553100586},{"word":"in","start":15.934999,"end":16.095,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.30492836236953735},{"word":"the","start":16.095,"end":16.175,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.32310301065444946},{"word":"office","start":16.175,"end":16.494999,"confidence":1.0,"punctuated_word":"office","sentiment":"neutral","sentiment_score":-0.26959165930747986},{"word":"again","start":16.494999,"end":16.814999,"confidence":0.99902344,"punctuated_word":"again","sentiment":"neutral","sentiment_score":-0.3293459713459015},{"word":"for","start":16.814999,"end":17.055,"confidence":0.91259766,"punctuated_word":"for","sentiment":"negative","sentiment_score":-0.34520184993743896},{"word":"three","start":17.055,"end":17.375,"confidence":0.99902344,"punctuated_word":"three","sentiment":"negative","sentiment_score":-0.3734184503555298},{"word":"days","start":17.375,"end":17.695,"confidence":0.87841797,"punctuated_word":"days,","sentiment":"neutral","sentiment_score":-0.31147363781929016},{"word":"so","start":17.695,"end":18.195,"confidence":0.8408203,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.2539859116077423},{"word":"i'm","start":18.574999,"end":18.814999,"confidence":0.9880371,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.3268260955810547},{"word":"not","start":18.814999,"end":19.055,"confidence":0.9980469,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.2791760563850403},{"word":"even","start":19.055,"end":19.215,"confidence":0.99609375,"punctuated_word":"even","sentiment":"neutral","sentiment_score":-0.2832685112953186},{"word":"gonna","start":19.215,"end":19.535,"confidence":0.98828125,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.27212536334991455},{"word":"see","start":19.535,"end":19.775,"confidence":0.9892578,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.2548224925994873},{"word":"it","start":19.775,"end":20.275,"confidence":0.9892578,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.25432273745536804},{"word":"so","start":21.695,"end":22.015,"confidence":0.7792969,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.05654721334576607},{"word":"yeah","start":22.095,"end":22.494999,"confidence":0.9638672,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.04237991571426392},{"word":"not","start":22.494999,"end":22.654999,"confidence":0.69677734,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":-0.11951689422130583},{"word":"until","start":22.654999,"end":22.974998,"confidence":0.984375,"punctuated_word":"until","sentiment":"neutral","sentiment_score":-0.17287437617778778},{"word":"the","start":22.974998,"end":23.055,"confidence":0.97314453,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.12756633758544922},{"word":"end","start":23.055,"end":23.215,"confidence":0.9980469,"punctuated_word":"end","sentiment":"neutral","sentiment_score":-0.14220844209194183},{"word":"of","start":23.215,"end":23.294998,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.12942726910114288},{"word":"the","start":23.294998,"end":23.375,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02519417554140091},{"word":"week","start":23.375,"end":23.615,"confidence":1.0,"punctuated_word":"week","sentiment":"neutral","sentiment_score":-0.06921371072530746},{"word":"will","start":23.615,"end":23.775,"confidence":0.92578125,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.09775111824274064},{"word":"i","start":23.775,"end":23.935,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0707865059375763},{"word":"even","start":23.935,"end":24.175,"confidence":0.99121094,"punctuated_word":"even","sentiment":"neutral","sentiment_score":-0.047469548881053925},{"word":"see","start":24.175,"end":24.415,"confidence":0.9038086,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.07512524724006653},{"word":"that","start":24.415,"end":24.654999,"confidence":0.7088623,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.10765989124774931},{"word":"so","start":24.654999,"end":24.920937,"confidence":0.86572266,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.16788814961910248},{"word":"thanks","start":25.480936,"end":25.800936,"confidence":0.9086914,"punctuated_word":"thanks","sentiment":"positive","sentiment_score":0.4401545524597168},{"word":"for","start":25.800936,"end":26.040937,"confidence":0.99902344,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.358822226524353},{"word":"sending","start":26.040937,"end":26.360937,"confidence":0.9902344,"punctuated_word":"sending","sentiment":"neutral","sentiment_score":0.31501731276512146},{"word":"through","start":26.360937,"end":26.860937,"confidence":0.82470703,"punctuated_word":"through.","sentiment":"neutral","sentiment_score":0.2750021815299988},{"word":"no","start":27.720936,"end":27.960938,"confidence":0.8720703,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.02623889595270157},{"word":"i'm","start":27.960938,"end":28.120937,"confidence":0.9980469,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.010241816751658916},{"word":"out","start":28.120937,"end":28.280937,"confidence":0.98291016,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.053599365055561066},{"word":"on","start":28.280937,"end":28.440937,"confidence":0.9873047,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.1305108368396759},{"word":"a","start":28.440937,"end":28.600937,"confidence":0.9873047,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.12501433491706848},{"word":"job","start":28.600937,"end":29.100937,"confidence":0.9970703,"punctuated_word":"job.","sentiment":"neutral","sentiment_score":0.09514999389648438},{"word":"alright","start":29.310936,"end":29.560936,"confidence":0.82592773,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.14233183860778809},{"word":"bye","start":29.560936,"end":30.060936,"confidence":0.90405273,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.14035558700561523},{"word":"bye","start":32.520935,"end":33.020935,"confidence":0.76904297,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.1852923333644867}],"paragraphs":{"transcript":"\nHello? Yeah. Yeah. I'm not I won't be in the office again for three days, so I'm not even gonna see it. So yeah.\n\nNot until the end of the week will I even see that. So thanks for sending through. No. I'm out on a job. Alright.\n\nBye. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.08,"end":0.58,"sentiment":"neutral","sentiment_score":0.01648559607565403},{"text":"Yeah.","start":5.7599998,"end":6.2599998,"sentiment":"neutral","sentiment_score":0.05159785598516464},{"text":"Yeah.","start":8.72,"end":9.22,"sentiment":"neutral","sentiment_score":0.10977546125650406},{"text":"I'm not I won't be in the office again for three days, so I'm not even gonna see it.","start":15.134999,"end":20.275,"sentiment":"neutral","sentiment_score":-0.3141494801169948},{"text":"So yeah.","start":21.695,"end":22.494999,"sentiment":"neutral","sentiment_score":-0.04946356453001499}],"sentiment":"neutral","sentiment_score":-0.24541284741523364,"num_words":24,"start":0.08,"end":22.494999},{"sentences":[{"text":"Not until the end of the week will I even see that.","start":22.494999,"end":24.654999,"sentiment":"neutral","sentiment_score":-0.09873279308279355},{"text":"So thanks for sending through.","start":24.654999,"end":26.860937,"sentiment":"neutral","sentiment_score":0.3113768845796585},{"text":"No.","start":27.720936,"end":27.960938,"sentiment":"neutral","sentiment_score":-0.02623889595270157},{"text":"I'm out on a job.","start":27.960938,"end":29.100937,"sentiment":"neutral","sentiment_score":0.08290326949208975},{"text":"Alright.","start":29.310936,"end":29.560936,"sentiment":"neutral","sentiment_score":0.14233183860778809}],"sentiment":"neutral","sentiment_score":0.037612508167512715,"num_words":24,"start":22.494999,"end":29.560936},{"sentences":[{"text":"Bye.","start":29.560936,"end":30.060936,"sentiment":"neutral","sentiment_score":0.14035558700561523},{"text":"Bye.","start":32.520935,"end":33.020935,"sentiment":"neutral","sentiment_score":0.1852923333644867}],"sentiment":"neutral","sentiment_score":0.16282396018505096,"num_words":2,"start":29.560936,"end":33.020935}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hello, Glenn. It's Ross again with Tech Home.\n\nChannel 1: Yeah.\n\nChannel 0: Regarding Power Shield.\n\nChannel 1: Yeah.\n\nChannel 0: Yep. So I just I sent you the quote on your email. Did you did you receive it? Just checking in.\n\nChannel 1: I'm not I won't be in the office again for three days, so I'm not even gonna see it. So\n\nChannel 0: Okay.\n\nChannel 1: yeah. Not\n\nChannel 0: Alright.\n\nChannel 1: until the end of the week will I even see that. So thanks for sending through.\n\nChannel 0: No\n\nChannel 1: No.\n\nChannel 0: worries.\n\nChannel 1: I'm out\n\nChannel 0: Got\n\nChannel 1: on a\n\nChannel 0: you.\n\nChannel 1: job. Alright. Bye.\n\nChannel 0: Alright. No worries. Yep. Got you, babe. All good.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.08,"end":0.58,"sentiment":"neutral","sentiment_score":0.01648559607565403}],"sentiment":"neutral","sentiment_score":0.01648559607565403,"channel":1,"num_words":1,"start":0.08,"end":0.58},{"sentences":[{"text":"Hello, Glenn.","start":1.5999999,"end":2.24,"sentiment":"neutral","sentiment_score":0.05160103738307953},{"text":"It's Ross again with Tech Home.","start":2.24,"end":4.1,"sentiment":"neutral","sentiment_score":0.07141411180297534}],"sentiment":"neutral","sentiment_score":0.06646084319800138,"channel":0,"num_words":8,"start":1.5999999,"end":4.1},{"sentences":[{"text":"Yeah.","start":5.7599998,"end":6.2599998,"sentiment":"neutral","sentiment_score":0.05159785598516464}],"sentiment":"neutral","sentiment_score":0.05159785598516464,"channel":1,"num_words":1,"start":5.7599998,"end":6.2599998},{"sentences":[{"text":"Regarding Power Shield.","start":6.8799996,"end":8.26,"sentiment":"neutral","sentiment_score":0.04955233385165533}],"sentiment":"neutral","sentiment_score":0.04955233385165533,"channel":0,"num_words":3,"start":6.8799996,"end":8.26},{"sentences":[{"text":"Yeah.","start":8.72,"end":9.22,"sentiment":"neutral","sentiment_score":0.10977546125650406}],"sentiment":"neutral","sentiment_score":0.10977546125650406,"channel":1,"num_words":1,"start":8.72,"end":9.22},{"sentences":[{"text":"Yep.","start":10.0,"end":10.32,"sentiment":"neutral","sentiment_score":0.15482258796691897},{"text":"So I just I sent you the quote on your email.","start":10.32,"end":13.04,"sentiment":"neutral","sentiment_score":0.15534148974852127},{"text":"Did you did you receive it?","start":13.04,"end":14.24,"sentiment":"neutral","sentiment_score":0.061974787463744484},{"text":"Just checking in.","start":14.24,"end":15.255,"sentiment":"neutral","sentiment_score":-0.05864942818880081}],"sentiment":"neutral","sentiment_score":0.09807044835317702,"channel":0,"num_words":21,"start":10.0,"end":15.255},{"sentences":[{"text":"I'm not I won't be in the office again for three days, so I'm not even gonna see it.","start":15.134999,"end":20.275,"sentiment":"neutral","sentiment_score":-0.3141494801169948},{"text":"So","start":21.695,"end":22.015,"sentiment":"neutral","sentiment_score":-0.05654721334576607}],"sentiment":"neutral","sentiment_score":-0.3012693667784333,"channel":1,"num_words":20,"start":15.134999,"end":22.015},{"sentences":[{"text":"Okay.","start":21.735,"end":22.235,"sentiment":"neutral","sentiment_score":-0.02914358489215374}],"sentiment":"neutral","sentiment_score":-0.02914358489215374,"channel":0,"num_words":1,"start":21.735,"end":22.235},{"sentences":[{"text":"yeah.","start":22.095,"end":22.494999,"sentiment":"neutral","sentiment_score":-0.04237991571426392},{"text":"Not","start":22.494999,"end":22.654999,"sentiment":"neutral","sentiment_score":-0.11951689422130583}],"sentiment":"neutral","sentiment_score":-0.08094840496778488,"channel":1,"num_words":2,"start":22.095,"end":22.654999},{"sentences":[{"text":"Alright.","start":22.535,"end":23.035,"sentiment":"neutral","sentiment_score":-0.10684173554182053}],"sentiment":"neutral","sentiment_score":-0.10684173554182053,"channel":0,"num_words":1,"start":22.535,"end":23.035},{"sentences":[{"text":"until the end of the week will I even see that.","start":22.654999,"end":24.654999,"sentiment":"neutral","sentiment_score":-0.0968433293429288},{"text":"So thanks for sending through.","start":24.654999,"end":26.860937,"sentiment":"neutral","sentiment_score":0.3113768845796585}],"sentiment":"neutral","sentiment_score":0.030725487507879734,"channel":1,"num_words":16,"start":22.654999,"end":26.860937},{"sentences":[{"text":"No","start":27.710875,"end":27.870874,"sentiment":"neutral","sentiment_score":-0.0038133561611175537}],"sentiment":"neutral","sentiment_score":-0.0038133561611175537,"channel":0,"num_words":1,"start":27.710875,"end":27.870874},{"sentences":[{"text":"No.","start":27.720936,"end":27.960938,"sentiment":"neutral","sentiment_score":-0.02623889595270157}],"sentiment":"neutral","sentiment_score":-0.02623889595270157,"channel":1,"num_words":1,"start":27.720936,"end":27.960938},{"sentences":[{"text":"worries.","start":27.870874,"end":28.190874,"sentiment":"neutral","sentiment_score":-0.029294822365045547}],"sentiment":"neutral","sentiment_score":-0.029294822365045547,"channel":0,"num_words":1,"start":27.870874,"end":28.190874},{"sentences":[{"text":"I'm out","start":27.960938,"end":28.280937,"sentiment":"neutral","sentiment_score":0.03192059090360999}],"sentiment":"neutral","sentiment_score":0.03192059090360999,"channel":1,"num_words":2,"start":27.960938,"end":28.280937},{"sentences":[{"text":"Got","start":28.190874,"end":28.510876,"sentiment":"neutral","sentiment_score":0.05809687450528145}],"sentiment":"neutral","sentiment_score":0.05809687450528145,"channel":0,"num_words":1,"start":28.190874,"end":28.510876},{"sentences":[{"text":"on a","start":28.280937,"end":28.600937,"sentiment":"neutral","sentiment_score":0.1277625858783722}],"sentiment":"neutral","sentiment_score":0.1277625858783722,"channel":1,"num_words":2,"start":28.280937,"end":28.600937},{"sentences":[{"text":"you.","start":28.510876,"end":29.010876,"sentiment":"neutral","sentiment_score":0.0877145528793335}],"sentiment":"neutral","sentiment_score":0.0877145528793335,"channel":0,"num_words":1,"start":28.510876,"end":29.010876},{"sentences":[{"text":"job.","start":28.600937,"end":29.100937,"sentiment":"neutral","sentiment_score":0.09514999389648438},{"text":"Alright.","start":29.310936,"end":29.560936,"sentiment":"neutral","sentiment_score":0.14233183860778809},{"text":"Bye.","start":29.560936,"end":30.060936,"sentiment":"neutral","sentiment_score":0.14035558700561523}],"sentiment":"neutral","sentiment_score":0.1259458065032959,"channel":1,"num_words":3,"start":28.600937,"end":30.060936},{"sentences":[{"text":"Alright.","start":29.950874,"end":30.350874,"sentiment":"neutral","sentiment_score":0.14487218856811523},{"text":"No worries.","start":30.350874,"end":30.830875,"sentiment":"neutral","sentiment_score":0.14260537177324295},{"text":"Yep.","start":30.830875,"end":31.150875,"sentiment":"neutral","sentiment_score":0.21519985795021057},{"text":"Got you, babe.","start":31.150875,"end":32.050873,"sentiment":"positive","sentiment_score":0.4730073908964793},{"text":"All good.","start":32.110874,"end":32.850876,"sentiment":"positive","sentiment_score":0.578876405954361}],"sentiment":"positive","sentiment_score":0.35800641940699685,"channel":0,"num_words":9,"start":29.950874,"end":32.850876},{"sentences":[{"text":"Bye.","start":32.520935,"end":33.020935,"sentiment":"neutral","sentiment_score":0.1852923333644867}],"sentiment":"neutral","sentiment_score":0.1852923333644867,"channel":1,"num_words":1,"start":32.520935,"end":33.020935}]},"summary":{"result":"success","short":"The customer, Glenn, receives a call from Ross at Tech Home regarding Power Shield. Ross confirms that Glenn received an email and checks if Glenn received a quote. Glenn says he won't be in the office for the next three days and Ross assures him that he will only see the quote at the end of the week. They end the call cordially."},"intents":{"segments":[{"text":"So I just I sent you the quote on your email. Did you did you receive it? Just checking in.","start_word":15,"end_word":34,"intents":[{"intent":"Check quote status","confidence_score":0.034623947}]},{"text":"Got you, babe. All good. Bye.","start_word":91,"end_word":96,"intents":[{"intent":"Ensure good job performance","confidence_score":0.000009590823}]}]},"sentiments":{"segments":[{"text":"Hello? Hello, Glenn. It's Ross again with Tech Home. Yeah. Regarding Power Shield. Yeah. Yep. So I just I sent you the quote on your email. Did you did you receive it? Just checking in. I'm not I won't be in the office again for three days, so I'm not even gonna see it. So Okay. yeah. Not Alright. until the end of the week will I even see that. So thanks for sending through. No No. worries. I'm out Got on a you. job. Alright. Bye. Alright. No worries. Yep.","start_word":0,"end_word":90,"sentiment":"neutral","sentiment_score":-0.01238918863236904},{"text":"Got you, babe. All good.","start_word":91,"end_word":95,"sentiment":"positive","sentiment_score":0.5042515397071838},{"text":"Bye.","start_word":96,"end_word":96,"sentiment":"neutral","sentiment_score":0.2468288540840149}],"average":{"sentiment":"neutral","sentiment_score":0.026716483266730057}}}}