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bye.","start":48.735,"end":49.395,"sentiment":"neutral","sentiment_score":0.24332774430513382}],"sentiment":"positive","sentiment_score":0.35736554612716037,"channel":1,"num_words":6,"start":47.775,"end":49.395},{"sentences":[{"text":"You're welcome.","start":48.985,"end":49.805,"sentiment":"positive","sentiment_score":0.4830426573753357},{"text":"Have a good one.","start":49.864998,"end":50.745,"sentiment":"positive","sentiment_score":0.5542312115430832},{"text":"Bye","start":50.745,"end":50.985,"sentiment":"neutral","sentiment_score":0.21136197447776792}],"sentiment":"positive","sentiment_score":0.48491030505725313,"channel":0,"num_words":7,"start":48.985,"end":50.985},{"sentences":[{"text":"You","start":50.975,"end":51.135,"sentiment":"neutral","sentiment_score":0.24318450689315796}],"sentiment":"neutral","sentiment_score":0.24318450689315796,"channel":1,"num_words":1,"start":50.975,"end":51.135},{"sentences":[{"text":"bye.","start":50.985,"end":51.485,"sentiment":"neutral","sentiment_score":0.19655704498291016}],"sentiment":"neutral","sentiment_score":0.19655704498291016,"channel":0,"num_words":1,"start":50.985,"end":51.485},{"sentences":[{"text":"too.","start":51.135,"end":51.635,"sentiment":"neutral","sentiment_score":0.07514011859893799}],"sentiment":"neutral","sentiment_score":0.07514011859893799,"channel":1,"num_words":1,"start":51.135,"end":51.635}]},"summary":{"result":"success","short":"The customer called Western Australia's account and spoke to an agent about a red light flashing issue on their NBN account. The agent advised the customer to contact their ISP for further assistance and offered to ring the service provider. The call ended with the agent thanking the customer and saying goodbye."},"intents":{"segments":[{"text":"Thank you so much for calling your account. How may I help you today? Hello.","start_word":3,"end_word":17,"intents":[{"intent":"Assist customer","confidence_score":0.03180355}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.3280855119228363},{"text":"Good afternoon. Thank you so much for calling your account. How may I help you today?","start_word":1,"end_word":16,"sentiment":"positive","sentiment_score":0.6301500201225281},{"text":"Hello. I don't know if you're the right person to speak to, but I'm ringing from Western Australia. And we've got NBN thing on the wall, And it says there's a red light flashing, and Oh it says we need a new battery. Are oh, we able do to you do you have an account with us, Airtel AU, internal service plan? no. No? Okay. So, basically, you have to contact your ISP because your Internet service provider will be the one who could further assist you. Oh, our just ring our our service provider. Is that right? Ring Yes. our service Service because oh, okay yes. then. Your We'll we'll Internet ring service provider. okay. Okay?","start_word":17,"end_word":133,"sentiment":"neutral","sentiment_score":-0.029760831966996193},{"text":"Thank you very much.","start_word":134,"end_word":137,"sentiment":"positive","sentiment_score":0.41134974360466},{"text":"Bye bye.","start_word":138,"end_word":139,"sentiment":"neutral","sentiment_score":0.24378283321857452},{"text":"You're welcome. Have a good one.","start_word":140,"end_word":145,"sentiment":"positive","sentiment_score":0.513349175453186},{"text":"Bye You bye. too.","start_word":146,"end_word":149,"sentiment":"neutral","sentiment_score":0.1852656602859497}],"average":{"sentiment":"neutral","sentiment_score":0.0792244635687934}}}}