{"metadata":{"transaction_key":"deprecated","request_id":"01a05a18-8855-7e83-9296-bc0e59933ac3","sha256":"73b266c547ac2e3556698f89fcbf727fca9a8de6ffd573bd70a5400fa16a1800","created":"2026-08-31T23:12:33.635Z","duration":70.12794,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":204,"output_tokens":63},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":244,"output_tokens":244},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":244,"output_tokens":8}},"results":{"channels":[{"alternatives":[{"transcript":"Hello. Good morning. This is Maureen from Fortiva tech support. Hello? Mhmm. Mhmm. Mhmm. Yeah. Yeah. Just wanted to check it yesterday because upon checking your account, this Internet service is offline. Just wanted to offer if you need assistance or if there's any technical issues. Mhmm. Okay. I see. Yeah. That's that's just the reason why we're calling yesterday. Yeah. If you run into any issues, just give us a callback anytime. Yeah. Okay. You're welcome. Bye. Have a great day.","confidence":0.9980469,"words":[{"word":"hello","start":1.5999999,"end":2.0,"confidence":0.9885254,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.09362335503101347},{"word":"good","start":2.0,"end":2.24,"confidence":1.0,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.31114721298217773},{"word":"morning","start":2.24,"end":2.72,"confidence":1.0,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.24457809329032895},{"word":"this","start":2.72,"end":3.04,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.15087594091892242},{"word":"is","start":3.04,"end":3.28,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.14650291204452515},{"word":"maureen","start":3.28,"end":3.76,"confidence":0.88183594,"punctuated_word":"Maureen","sentiment":"neutral","sentiment_score":0.20832926034927368},{"word":"from","start":3.76,"end":4.16,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.17615288496017456},{"word":"fortiva","start":4.16,"end":4.66,"confidence":0.46185303,"punctuated_word":"Fortiva","sentiment":"neutral","sentiment_score":0.17554013431072235},{"word":"tech","start":4.72,"end":4.88,"confidence":0.86572266,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":0.19475620985031128},{"word":"support","start":4.88,"end":5.38,"confidence":1.0,"punctuated_word":"support.","sentiment":"neutral","sentiment_score":0.1674303412437439},{"word":"hello","start":8.32,"end":8.82,"confidence":0.9404297,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.037440113723278046},{"word":"mhmm","start":11.5199995,"end":12.0199995,"confidence":0.9733887,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.016317136585712433},{"word":"mhmm","start":23.474998,"end":23.974998,"confidence":0.96032715,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.006653043441474438},{"word":"mhmm","start":28.195,"end":28.445,"confidence":0.8901367,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.013919533230364324},{"word":"yeah","start":28.445,"end":28.945,"confidence":0.85131836,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0091071929782629},{"word":"yeah","start":31.5,"end":32.0,"confidence":0.90356445,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03317481651902199},{"word":"just","start":32.379997,"end":32.7,"confidence":0.5908203,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.0166107639670372},{"word":"wanted","start":32.7,"end":33.02,"confidence":0.99902344,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.010684769600629808},{"word":"to","start":33.02,"end":33.34,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03250322863459587},{"word":"check","start":33.34,"end":33.66,"confidence":0.99902344,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.04804458096623421},{"word":"it","start":33.66,"end":33.82,"confidence":0.6894531,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.03958628326654434},{"word":"yesterday","start":33.82,"end":34.32,"confidence":0.99902344,"punctuated_word":"yesterday","sentiment":"neutral","sentiment_score":0.03550034016370773},{"word":"because","start":34.379997,"end":34.879997,"confidence":0.6738281,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.02682223543524742},{"word":"upon","start":35.5,"end":35.899998,"confidence":0.93847656,"punctuated_word":"upon","sentiment":"neutral","sentiment_score":-0.0021517500281333923},{"word":"checking","start":35.899998,"end":36.22,"confidence":1.0,"punctuated_word":"checking","sentiment":"neutral","sentiment_score":0.013253606855869291},{"word":"your","start":36.22,"end":36.379997,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.01022341102361679},{"word":"account","start":36.379997,"end":36.78,"confidence":0.91967773,"punctuated_word":"account,","sentiment":"neutral","sentiment_score":0.011554211378097534},{"word":"this","start":36.78,"end":37.28,"confidence":0.93603516,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.0032245218753814697},{"word":"internet","start":37.34,"end":37.82,"confidence":0.97509766,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.02008697390556335},{"word":"service","start":37.82,"end":38.219997,"confidence":0.8857422,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.00986780971288681},{"word":"is","start":38.219997,"end":38.379997,"confidence":0.9951172,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.016865797340869904},{"word":"offline","start":38.379997,"end":38.879997,"confidence":0.982666,"punctuated_word":"offline.","sentiment":"neutral","sentiment_score":0.04557732492685318},{"word":"just","start":39.82,"end":40.059998,"confidence":0.9350586,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.061775773763656616},{"word":"wanted","start":40.059998,"end":40.379997,"confidence":1.0,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.08613070100545883},{"word":"to","start":40.379997,"end":40.54,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.10186420381069183},{"word":"offer","start":40.54,"end":41.019997,"confidence":1.0,"punctuated_word":"offer","sentiment":"neutral","sentiment_score":0.10230933129787444},{"word":"if","start":41.019997,"end":41.18,"confidence":0.9790039,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.0971868708729744},{"word":"you","start":41.18,"end":41.34,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.11799356341362},{"word":"need","start":41.34,"end":41.5,"confidence":0.99902344,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.09612837433815002},{"word":"assistance","start":41.5,"end":42.0,"confidence":0.99316406,"punctuated_word":"assistance","sentiment":"neutral","sentiment_score":0.0636695846915245},{"word":"or","start":42.86,"end":43.26,"confidence":0.93408203,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.0851876512169838},{"word":"if","start":43.26,"end":43.42,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.05029828101396561},{"word":"there's","start":43.42,"end":43.82,"confidence":0.9951172,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":0.031561076641082764},{"word":"any","start":43.82,"end":44.14,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.02309874072670937},{"word":"technical","start":44.14,"end":44.64,"confidence":1.0,"punctuated_word":"technical","sentiment":"neutral","sentiment_score":0.012499962002038956},{"word":"issues","start":44.699997,"end":45.199997,"confidence":0.98217773,"punctuated_word":"issues.","sentiment":"neutral","sentiment_score":-0.01589600183069706},{"word":"mhmm","start":45.555,"end":46.055,"confidence":0.96984863,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.02505117654800415},{"word":"okay","start":51.475,"end":51.795,"confidence":0.83984375,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.010476280935108662},{"word":"i","start":51.795,"end":52.035,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.00969071500003338},{"word":"see","start":52.035,"end":52.535,"confidence":1.0,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.005855608731508255},{"word":"yeah","start":52.835,"end":53.315,"confidence":0.99853516,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.004324202425777912},{"word":"that's","start":53.315,"end":53.815,"confidence":0.9980469,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.004257160238921642},{"word":"that's","start":53.875,"end":54.275,"confidence":0.99853516,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.004881612025201321},{"word":"just","start":54.275,"end":54.435,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.013149209320545197},{"word":"the","start":54.435,"end":54.595,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.007945500314235687},{"word":"reason","start":54.595,"end":54.995,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.010454483330249786},{"word":"why","start":54.995,"end":55.155,"confidence":0.99902344,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.007918097078800201},{"word":"we're","start":55.155,"end":55.395,"confidence":0.9291992,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.0012066960334777832},{"word":"calling","start":55.395,"end":55.715,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.015021421015262604},{"word":"yesterday","start":55.715,"end":56.215,"confidence":0.810791,"punctuated_word":"yesterday.","sentiment":"neutral","sentiment_score":-0.009153775870800018},{"word":"yeah","start":56.755,"end":57.075,"confidence":1.0,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0065718162804841995},{"word":"if","start":57.075,"end":57.235,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.02197158709168434},{"word":"you","start":57.235,"end":57.475,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0221799798309803},{"word":"run","start":57.475,"end":57.715,"confidence":0.93847656,"punctuated_word":"run","sentiment":"neutral","sentiment_score":-0.03783268481492996},{"word":"into","start":57.715,"end":58.114998,"confidence":0.9951172,"punctuated_word":"into","sentiment":"neutral","sentiment_score":-0.030885472893714905},{"word":"any","start":58.114998,"end":58.355,"confidence":0.99902344,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.01284562423825264},{"word":"issues","start":58.355,"end":58.855,"confidence":0.9970703,"punctuated_word":"issues,","sentiment":"neutral","sentiment_score":-0.04501059651374817},{"word":"just","start":59.22,"end":59.46,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.03920762613415718},{"word":"give","start":59.46,"end":59.54,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.0488622784614563},{"word":"us","start":59.54,"end":59.78,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.03173818066716194},{"word":"a","start":59.78,"end":59.94,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.15972137451171875},{"word":"callback","start":59.94,"end":60.34,"confidence":0.9941406,"punctuated_word":"callback","sentiment":"neutral","sentiment_score":-0.1650935709476471},{"word":"anytime","start":60.34,"end":60.84,"confidence":0.95947266,"punctuated_word":"anytime.","sentiment":"neutral","sentiment_score":-0.11861314624547958},{"word":"yeah","start":60.98,"end":61.48,"confidence":0.9995117,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.025061842054128647},{"word":"okay","start":64.74,"end":65.24,"confidence":0.9914551,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.22734636068344116},{"word":"you're","start":65.46,"end":65.78,"confidence":0.9975586,"punctuated_word":"You're","sentiment":"positive","sentiment_score":0.3589455783367157},{"word":"welcome","start":65.78,"end":66.26,"confidence":0.9995117,"punctuated_word":"welcome.","sentiment":"positive","sentiment_score":0.4096874594688415},{"word":"bye","start":66.26,"end":66.659996,"confidence":1.0,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.30013537406921387},{"word":"have","start":66.659996,"end":66.82,"confidence":1.0,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.4748327434062958},{"word":"a","start":66.82,"end":66.9,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.5118601322174072},{"word":"great","start":66.9,"end":67.22,"confidence":0.99121094,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.49106404185295105},{"word":"day","start":67.22,"end":67.72,"confidence":1.0,"punctuated_word":"day.","sentiment":"neutral","sentiment_score":0.2123451679944992}],"paragraphs":{"transcript":"\nHello. Good morning. This is Maureen from Fortiva tech support. Hello? Mhmm.\n\nMhmm. Mhmm. Yeah. Yeah. Just wanted to check it yesterday because upon checking your account, this Internet service is offline.\n\nJust wanted to offer if you need assistance or if there's any technical issues. Mhmm. Okay. I see. Yeah.\n\nThat's that's just the reason why we're calling yesterday. Yeah. If you run into any issues, just give us a callback anytime. Yeah. Okay.\n\nYou're welcome. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.5999999,"end":2.0,"sentiment":"neutral","sentiment_score":0.09362335503101347},{"text":"Good morning.","start":2.0,"end":2.72,"sentiment":"neutral","sentiment_score":0.27786265313625336},{"text":"This is Maureen from Fortiva tech support.","start":2.72,"end":5.38,"sentiment":"neutral","sentiment_score":0.17422681195395334},{"text":"Hello?","start":8.32,"end":8.82,"sentiment":"neutral","sentiment_score":0.037440113723278046},{"text":"Mhmm.","start":11.5199995,"end":12.0199995,"sentiment":"neutral","sentiment_score":0.016317136585712433}],"sentiment":"neutral","sentiment_score":0.160224466274182,"num_words":12,"start":1.5999999,"end":12.0199995},{"sentences":[{"text":"Mhmm.","start":23.474998,"end":23.974998,"sentiment":"neutral","sentiment_score":-0.006653043441474438},{"text":"Mhmm.","start":28.195,"end":28.445,"sentiment":"neutral","sentiment_score":-0.013919533230364324},{"text":"Yeah.","start":28.445,"end":28.945,"sentiment":"neutral","sentiment_score":-0.0091071929782629},{"text":"Yeah.","start":31.5,"end":32.0,"sentiment":"neutral","sentiment_score":0.03317481651902199},{"text":"Just wanted to check it yesterday because upon checking your account, this Internet service is offline.","start":32.379997,"end":38.879997,"sentiment":"neutral","sentiment_score":0.02073781657963991}],"sentiment":"neutral","sentiment_score":0.016765005607157945,"num_words":20,"start":23.474998,"end":38.879997},{"sentences":[{"text":"Just wanted to offer if you need assistance or if there's any technical issues.","start":39.82,"end":45.199997,"sentiment":"neutral","sentiment_score":0.06527200806885958},{"text":"Mhmm.","start":45.555,"end":46.055,"sentiment":"neutral","sentiment_score":-0.02505117654800415},{"text":"Okay.","start":51.475,"end":51.795,"sentiment":"neutral","sentiment_score":-0.010476280935108662},{"text":"I see.","start":51.795,"end":52.535,"sentiment":"neutral","sentiment_score":-0.007773161865770818},{"text":"Yeah.","start":52.835,"end":53.315,"sentiment":"neutral","sentiment_score":0.004324202425777912}],"sentiment":"neutral","sentiment_score":0.04563465969342934,"num_words":19,"start":39.82,"end":53.315},{"sentences":[{"text":"That's that's just the reason why we're calling yesterday.","start":53.315,"end":56.215,"sentiment":"neutral","sentiment_score":-0.007274848305516773},{"text":"Yeah.","start":56.755,"end":57.075,"sentiment":"neutral","sentiment_score":0.0065718162804841995},{"text":"If you run into any issues, just give us a callback anytime.","start":57.075,"end":60.84,"sentiment":"neutral","sentiment_score":-0.06116351019591093},{"text":"Yeah.","start":60.98,"end":61.48,"sentiment":"neutral","sentiment_score":0.025061842054128647},{"text":"Okay.","start":64.74,"end":65.24,"sentiment":"neutral","sentiment_score":0.22734636068344116}],"sentiment":"neutral","sentiment_score":-0.022518989086772006,"num_words":24,"start":53.315,"end":65.24},{"sentences":[{"text":"You're welcome.","start":65.46,"end":66.26,"sentiment":"positive","sentiment_score":0.3843165189027786},{"text":"Bye.","start":66.26,"end":66.659996,"sentiment":"neutral","sentiment_score":0.30013537406921387},{"text":"Have a great day.","start":66.659996,"end":67.72,"sentiment":"positive","sentiment_score":0.4225255213677883}],"sentiment":"positive","sentiment_score":0.3941243567637035,"num_words":7,"start":65.46,"end":67.72}]}}]},{"alternatives":[{"transcript":"Hello? Hello. Good morning. I am calling I got this call yesterday yesterday evening. Just now I saw it. That's why I called back you. I'm. What's the what's the reason for this call? That's why I called back to you. No. It's I switched off the router. That's why. Okay. Okay. No. No. Okay. It's working fine. Thank you. Have a good day. Bye. Bye. Bye.","confidence":0.95166016,"words":[{"word":"hello","start":6.96,"end":7.46,"confidence":0.93188477,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.06689579784870148},{"word":"hello","start":9.36,"end":9.679999,"confidence":0.99365234,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.05881577357649803},{"word":"good","start":9.679999,"end":9.92,"confidence":1.0,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.19451740384101868},{"word":"morning","start":9.92,"end":10.16,"confidence":1.0,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.14050398766994476},{"word":"i","start":10.16,"end":10.32,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.048606254160404205},{"word":"am","start":10.32,"end":10.559999,"confidence":0.7050781,"punctuated_word":"am","sentiment":"neutral","sentiment_score":0.04134703055024147},{"word":"calling","start":10.559999,"end":10.96,"confidence":0.99902344,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.033693842589855194},{"word":"i","start":11.28,"end":11.36,"confidence":0.96777344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04724602401256561},{"word":"got","start":11.36,"end":11.599999,"confidence":0.9951172,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.04203341156244278},{"word":"this","start":11.599999,"end":11.84,"confidence":0.98535156,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.0005267038941383362},{"word":"call","start":11.84,"end":12.24,"confidence":0.99609375,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.0034108012914657593},{"word":"yesterday","start":12.24,"end":12.639999,"confidence":0.7368164,"punctuated_word":"yesterday","sentiment":"neutral","sentiment_score":0.001406647264957428},{"word":"yesterday","start":12.639999,"end":13.139999,"confidence":0.5522461,"punctuated_word":"yesterday","sentiment":"neutral","sentiment_score":0.014792103320360184},{"word":"evening","start":13.2,"end":13.7,"confidence":0.97314453,"punctuated_word":"evening.","sentiment":"neutral","sentiment_score":0.0008165463805198669},{"word":"just","start":14.645,"end":14.965,"confidence":0.8613281,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.03285513073205948},{"word":"now","start":14.965,"end":15.465,"confidence":0.86865234,"punctuated_word":"now","sentiment":"neutral","sentiment_score":-0.020424004644155502},{"word":"i","start":15.925,"end":16.005,"confidence":0.7294922,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.022683285176754},{"word":"saw","start":16.005,"end":16.325,"confidence":0.7553711,"punctuated_word":"saw","sentiment":"neutral","sentiment_score":-0.003965776413679123},{"word":"it","start":16.325,"end":16.565,"confidence":0.8183594,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.02789618074893951},{"word":"that's","start":16.565,"end":16.805,"confidence":0.96777344,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.05041968077421189},{"word":"why","start":16.805,"end":17.125,"confidence":0.95166016,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.023662742227315903},{"word":"i","start":17.125,"end":17.205,"confidence":0.57421875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.00730443000793457},{"word":"called","start":17.205,"end":17.445,"confidence":0.7109375,"punctuated_word":"called","sentiment":"neutral","sentiment_score":-0.02028171345591545},{"word":"back","start":17.445,"end":17.765,"confidence":0.4182129,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.015333417803049088},{"word":"you","start":17.765,"end":18.265,"confidence":0.7122803,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.01771445944905281},{"word":"i'm","start":20.005001,"end":20.505001,"confidence":0.62353516,"punctuated_word":"I'm.","sentiment":"neutral","sentiment_score":-0.006833505351096392},{"word":"what's","start":27.26,"end":27.34,"confidence":0.9211426,"punctuated_word":"What's","sentiment":"neutral","sentiment_score":-0.020388279110193253},{"word":"the","start":27.34,"end":27.84,"confidence":0.54003906,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.022028403356671333},{"word":"what's","start":27.9,"end":28.220001,"confidence":0.9592285,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":-0.019255509600043297},{"word":"the","start":28.220001,"end":28.460001,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.011155087500810623},{"word":"reason","start":28.460001,"end":28.86,"confidence":0.9902344,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.02802690863609314},{"word":"for","start":28.86,"end":29.26,"confidence":0.9951172,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.023387305438518524},{"word":"this","start":29.26,"end":29.58,"confidence":0.45385742,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.01556422933936119},{"word":"call","start":29.58,"end":29.900002,"confidence":0.87719727,"punctuated_word":"call?","sentiment":"neutral","sentiment_score":-0.017777204513549805},{"word":"that's","start":29.900002,"end":30.14,"confidence":0.9951172,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.021547360345721245},{"word":"why","start":30.14,"end":30.54,"confidence":0.9970703,"punctuated_word":"why","sentiment":"neutral","sentiment_score":0.002180449664592743},{"word":"i","start":30.54,"end":30.62,"confidence":0.9921875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.013517837971448898},{"word":"called","start":30.62,"end":30.94,"confidence":0.7675781,"punctuated_word":"called","sentiment":"neutral","sentiment_score":0.005576141178607941},{"word":"back","start":30.94,"end":31.1,"confidence":0.71972656,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.013942711055278778},{"word":"to","start":31.1,"end":31.35,"confidence":0.43164062,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.015846427530050278},{"word":"you","start":31.35,"end":31.85,"confidence":0.94140625,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.01630905456840992},{"word":"no","start":46.475002,"end":46.975002,"confidence":0.91381836,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.15145085752010343},{"word":"it's","start":47.115,"end":47.615,"confidence":0.8405762,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.1452275961637497},{"word":"i","start":48.395,"end":48.555,"confidence":0.81640625,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1891968697309494},{"word":"switched","start":48.555,"end":49.035,"confidence":0.3737793,"punctuated_word":"switched","sentiment":"neutral","sentiment_score":-0.14159107208251953},{"word":"off","start":49.035,"end":49.115,"confidence":0.8027344,"punctuated_word":"off","sentiment":"neutral","sentiment_score":-0.1229199916124344},{"word":"the","start":49.115,"end":49.275,"confidence":0.9707031,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.12498269975185394},{"word":"router","start":49.275,"end":49.755,"confidence":0.8659668,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":-0.11850843578577042},{"word":"that's","start":49.755,"end":50.075,"confidence":0.9995117,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.1072658896446228},{"word":"why","start":50.075,"end":50.575,"confidence":0.9916992,"punctuated_word":"why.","sentiment":"neutral","sentiment_score":-0.09119798243045808},{"word":"okay","start":53.035,"end":53.535,"confidence":0.9790039,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0055366866290569305},{"word":"okay","start":59.22,"end":59.54,"confidence":0.9641113,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.032933227717876434},{"word":"no","start":59.54,"end":59.780003,"confidence":0.97802734,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.20462526381015775},{"word":"no","start":59.780003,"end":60.280003,"confidence":0.9970703,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.24088522791862488},{"word":"okay","start":61.38,"end":61.88,"confidence":0.98657227,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.1109536737203598},{"word":"it's","start":61.940002,"end":62.260002,"confidence":0.9921875,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.2467772215604782},{"word":"working","start":62.260002,"end":62.58,"confidence":0.890625,"punctuated_word":"working","sentiment":"neutral","sentiment_score":0.32901620864868164},{"word":"fine","start":62.58,"end":62.9,"confidence":0.99853516,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.2933834195137024},{"word":"thank","start":62.9,"end":63.14,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.518683671951294},{"word":"you","start":63.14,"end":63.64,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4103904962539673},{"word":"have","start":63.86,"end":63.98,"confidence":0.97265625,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.4182933270931244},{"word":"a","start":63.98,"end":64.1,"confidence":0.99609375,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.4204257130622864},{"word":"good","start":64.1,"end":64.340004,"confidence":0.9970703,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.38820159435272217},{"word":"day","start":64.340004,"end":64.840004,"confidence":0.9995117,"punctuated_word":"day.","sentiment":"neutral","sentiment_score":0.3224073350429535},{"word":"bye","start":66.18,"end":66.68,"confidence":0.77563477,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.28615957498550415},{"word":"bye","start":66.98,"end":67.48,"confidence":0.95043945,"punctuated_word":"Bye.","sentiment":"positive","sentiment_score":0.36122676730155945},{"word":"bye","start":67.7,"end":68.2,"confidence":0.82666016,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.0850646048784256}],"paragraphs":{"transcript":"\nHello? Hello. Good morning. I am calling I got this call yesterday yesterday evening. Just now I saw it.\n\nThat's why I called back you. I'm. What's the what's the reason for this call? That's why I called back to you. No.\n\nIt's I switched off the router. That's why. Okay. Okay. No.\n\nNo. Okay. It's working fine. Thank you. Have a good day.\n\nBye. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":6.96,"end":7.46,"sentiment":"neutral","sentiment_score":0.06689579784870148},{"text":"Hello.","start":9.36,"end":9.679999,"sentiment":"neutral","sentiment_score":0.05881577357649803},{"text":"Good morning.","start":9.679999,"end":10.16,"sentiment":"neutral","sentiment_score":0.16751069575548172},{"text":"I am calling I got this call yesterday yesterday evening.","start":10.16,"end":13.7,"sentiment":"neutral","sentiment_score":0.022705776244401933},{"text":"Just now I saw it.","start":14.645,"end":16.565,"sentiment":"neutral","sentiment_score":-0.021564875543117524}],"sentiment":"neutral","sentiment_score":0.030524544613926036,"num_words":19,"start":6.96,"end":16.565},{"sentences":[{"text":"That's why I called back you.","start":16.565,"end":18.265,"sentiment":"neutral","sentiment_score":-0.022452740619579952},{"text":"I'm.","start":20.005001,"end":20.505001,"sentiment":"neutral","sentiment_score":-0.006833505351096392},{"text":"What's the what's the reason for this call?","start":27.26,"end":29.900002,"sentiment":"neutral","sentiment_score":-0.019697865936905146},{"text":"That's why I called back to you.","start":29.900002,"end":31.85,"sentiment":"neutral","sentiment_score":0.00654646594609533},{"text":"No.","start":46.475002,"end":46.975002,"sentiment":"neutral","sentiment_score":-0.15145085752010343}],"sentiment":"neutral","sentiment_score":-0.017598194454837103,"num_words":23,"start":16.565,"end":46.975002},{"sentences":[{"text":"It's I switched off the router.","start":47.115,"end":49.755,"sentiment":"neutral","sentiment_score":-0.14040444418787956},{"text":"That's why.","start":49.755,"end":50.575,"sentiment":"neutral","sentiment_score":-0.09923193603754044},{"text":"Okay.","start":53.035,"end":53.535,"sentiment":"neutral","sentiment_score":0.0055366866290569305},{"text":"Okay.","start":59.22,"end":59.54,"sentiment":"neutral","sentiment_score":-0.032933227717876434},{"text":"No.","start":59.54,"end":59.780003,"sentiment":"neutral","sentiment_score":-0.20462526381015775}],"sentiment":"neutral","sentiment_score":-0.11571930382739413,"num_words":11,"start":47.115,"end":59.780003},{"sentences":[{"text":"No.","start":59.780003,"end":60.280003,"sentiment":"neutral","sentiment_score":-0.24088522791862488},{"text":"Okay.","start":61.38,"end":61.88,"sentiment":"neutral","sentiment_score":0.1109536737203598},{"text":"It's working fine.","start":61.940002,"end":62.9,"sentiment":"neutral","sentiment_score":0.2897256165742874},{"text":"Thank you.","start":62.9,"end":63.64,"sentiment":"positive","sentiment_score":0.4645370841026306},{"text":"Have a good day.","start":63.86,"end":64.840004,"sentiment":"positive","sentiment_score":0.3873319923877716}],"sentiment":"neutral","sentiment_score":0.29251340302554046,"num_words":11,"start":59.780003,"end":64.840004},{"sentences":[{"text":"Bye.","start":66.18,"end":66.68,"sentiment":"neutral","sentiment_score":0.28615957498550415},{"text":"Bye.","start":66.98,"end":67.48,"sentiment":"positive","sentiment_score":0.36122676730155945},{"text":"Bye.","start":67.7,"end":68.2,"sentiment":"neutral","sentiment_score":0.0850646048784256}],"sentiment":"neutral","sentiment_score":0.24415031572182974,"num_words":3,"start":66.18,"end":68.2}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Fortiva tech support.\n\nChannel 1: Hello?\n\nChannel 0: Hello?\n\nChannel 1: Hello. Good morning. I am calling I got\n\nChannel 0: Mhmm.\n\nChannel 1: this call yesterday yesterday evening. Just now I saw it. That's why I called back you. I'm.\n\nChannel 0: Mhmm.\n\nChannel 1: What's the what's\n\nChannel 0: Mhmm.\n\nChannel 1: the\n\nChannel 0: Yeah.\n\nChannel 1: reason for this call? That's why I called back to you.\n\nChannel 0: Yeah. Just wanted to check it yesterday because upon checking your account, this Internet service is offline. Just wanted to offer if you need assistance or if there's any technical issues. Mhmm.\n\nChannel 1: No. It's I switched off the router. That's why.\n\nChannel 0: Okay. I see. Yeah.\n\nChannel 1: Okay.\n\nChannel 0: That's that's just the reason why we're calling yesterday. Yeah. If you run into any issues,\n\nChannel 1: Okay.\n\nChannel 0: just give\n\nChannel 1: No.\n\nChannel 0: us a\n\nChannel 1: No.\n\nChannel 0: callback anytime. Yeah.\n\nChannel 1: Okay. It's working fine. Thank you. Have a good day.\n\nChannel 0: Okay. You're welcome.\n\nChannel 1: Bye.\n\nChannel 0: Bye. Have a great\n\nChannel 1: Bye.\n\nChannel 0: day.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.5999999,"end":2.0,"sentiment":"neutral","sentiment_score":0.09362335503101347},{"text":"Good morning.","start":2.0,"end":2.72,"sentiment":"neutral","sentiment_score":0.27786265313625336},{"text":"This is Maureen from Fortiva tech support.","start":2.72,"end":5.38,"sentiment":"neutral","sentiment_score":0.17422681195395334}],"sentiment":"neutral","sentiment_score":0.18689363449811935,"channel":0,"num_words":10,"start":1.5999999,"end":5.38},{"sentences":[{"text":"Hello?","start":6.96,"end":7.46,"sentiment":"neutral","sentiment_score":0.06689579784870148}],"sentiment":"neutral","sentiment_score":0.06689579784870148,"channel":1,"num_words":1,"start":6.96,"end":7.46},{"sentences":[{"text":"Hello?","start":8.32,"end":8.82,"sentiment":"neutral","sentiment_score":0.037440113723278046}],"sentiment":"neutral","sentiment_score":0.037440113723278046,"channel":0,"num_words":1,"start":8.32,"end":8.82},{"sentences":[{"text":"Hello.","start":9.36,"end":9.679999,"sentiment":"neutral","sentiment_score":0.05881577357649803},{"text":"Good morning.","start":9.679999,"end":10.16,"sentiment":"neutral","sentiment_score":0.16751069575548172},{"text":"I am calling I got","start":10.16,"end":11.599999,"sentiment":"neutral","sentiment_score":0.042585312575101855}],"sentiment":"neutral","sentiment_score":0.07584546599537134,"channel":1,"num_words":8,"start":9.36,"end":11.599999},{"sentences":[{"text":"Mhmm.","start":11.5199995,"end":12.0199995,"sentiment":"neutral","sentiment_score":0.016317136585712433}],"sentiment":"neutral","sentiment_score":0.016317136585712433,"channel":0,"num_words":1,"start":11.5199995,"end":12.0199995},{"sentences":[{"text":"this call yesterday yesterday evening.","start":11.599999,"end":13.7,"sentiment":"neutral","sentiment_score":0.002826239913702011},{"text":"Just now I saw it.","start":14.645,"end":16.565,"sentiment":"neutral","sentiment_score":-0.021564875543117524},{"text":"That's why I called back you.","start":16.565,"end":18.265,"sentiment":"neutral","sentiment_score":-0.022452740619579952},{"text":"I'm.","start":20.005001,"end":20.505001,"sentiment":"neutral","sentiment_score":-0.006833505351096392}],"sentiment":"neutral","sentiment_score":-0.013837831012685509,"channel":1,"num_words":17,"start":11.599999,"end":20.505001},{"sentences":[{"text":"Mhmm.","start":23.474998,"end":23.974998,"sentiment":"neutral","sentiment_score":-0.006653043441474438}],"sentiment":"neutral","sentiment_score":-0.006653043441474438,"channel":0,"num_words":1,"start":23.474998,"end":23.974998},{"sentences":[{"text":"What's the what's","start":27.26,"end":28.220001,"sentiment":"neutral","sentiment_score":-0.02055739735563596}],"sentiment":"neutral","sentiment_score":-0.02055739735563596,"channel":1,"num_words":3,"start":27.26,"end":28.220001},{"sentences":[{"text":"Mhmm.","start":28.195,"end":28.445,"sentiment":"neutral","sentiment_score":-0.013919533230364324}],"sentiment":"neutral","sentiment_score":-0.013919533230364324,"channel":0,"num_words":1,"start":28.195,"end":28.445},{"sentences":[{"text":"the","start":28.220001,"end":28.460001,"sentiment":"neutral","sentiment_score":-0.011155087500810623}],"sentiment":"neutral","sentiment_score":-0.011155087500810623,"channel":1,"num_words":1,"start":28.220001,"end":28.460001},{"sentences":[{"text":"Yeah.","start":28.445,"end":28.945,"sentiment":"neutral","sentiment_score":-0.0091071929782629}],"sentiment":"neutral","sentiment_score":-0.0091071929782629,"channel":0,"num_words":1,"start":28.445,"end":28.945},{"sentences":[{"text":"reason for this call?","start":28.460001,"end":29.900002,"sentiment":"neutral","sentiment_score":-0.021188911981880665},{"text":"That's why I called back to you.","start":29.900002,"end":31.85,"sentiment":"neutral","sentiment_score":0.00654646594609533}],"sentiment":"neutral","sentiment_score":-0.0035391260277141223,"channel":1,"num_words":11,"start":28.460001,"end":31.85},{"sentences":[{"text":"Yeah.","start":31.5,"end":32.0,"sentiment":"neutral","sentiment_score":0.03317481651902199},{"text":"Just wanted to check it yesterday because upon checking your account, this Internet service is offline.","start":32.379997,"end":38.879997,"sentiment":"neutral","sentiment_score":0.02073781657963991},{"text":"Just wanted to offer if you need assistance or if there's any technical issues.","start":39.82,"end":45.199997,"sentiment":"neutral","sentiment_score":0.06527200806885958},{"text":"Mhmm.","start":45.555,"end":46.055,"sentiment":"neutral","sentiment_score":-0.02505117654800415}],"sentiment":"neutral","sentiment_score":0.03917927556904033,"channel":0,"num_words":32,"start":31.5,"end":46.055},{"sentences":[{"text":"No.","start":46.475002,"end":46.975002,"sentiment":"neutral","sentiment_score":-0.15145085752010343},{"text":"It's I switched off the router.","start":47.115,"end":49.755,"sentiment":"neutral","sentiment_score":-0.14040444418787956},{"text":"That's why.","start":49.755,"end":50.575,"sentiment":"neutral","sentiment_score":-0.09923193603754044}],"sentiment":"neutral","sentiment_score":-0.13248237719138464,"channel":1,"num_words":9,"start":46.475002,"end":50.575},{"sentences":[{"text":"Okay.","start":51.475,"end":51.795,"sentiment":"neutral","sentiment_score":-0.010476280935108662},{"text":"I see.","start":51.795,"end":52.535,"sentiment":"neutral","sentiment_score":-0.007773161865770818},{"text":"Yeah.","start":52.835,"end":53.315,"sentiment":"neutral","sentiment_score":0.004324202425777912}],"sentiment":"neutral","sentiment_score":-0.005424600560218096,"channel":0,"num_words":4,"start":51.475,"end":53.315},{"sentences":[{"text":"Okay.","start":53.035,"end":53.535,"sentiment":"neutral","sentiment_score":0.0055366866290569305}],"sentiment":"neutral","sentiment_score":0.0055366866290569305,"channel":1,"num_words":1,"start":53.035,"end":53.535},{"sentences":[{"text":"That's that's just the reason why we're calling yesterday.","start":53.315,"end":56.215,"sentiment":"neutral","sentiment_score":-0.007274848305516773},{"text":"Yeah.","start":56.755,"end":57.075,"sentiment":"neutral","sentiment_score":0.0065718162804841995},{"text":"If you run into any issues,","start":57.075,"end":58.855,"sentiment":"neutral","sentiment_score":-0.02845432423055172}],"sentiment":"neutral","sentiment_score":-0.014351735240779817,"channel":0,"num_words":16,"start":53.315,"end":58.855},{"sentences":[{"text":"Okay.","start":59.22,"end":59.54,"sentiment":"neutral","sentiment_score":-0.032933227717876434}],"sentiment":"neutral","sentiment_score":-0.032933227717876434,"channel":1,"num_words":1,"start":59.22,"end":59.54},{"sentences":[{"text":"just give","start":59.22,"end":59.54,"sentiment":"neutral","sentiment_score":-0.04403495229780674}],"sentiment":"neutral","sentiment_score":-0.04403495229780674,"channel":0,"num_words":2,"start":59.22,"end":59.54},{"sentences":[{"text":"No.","start":59.54,"end":59.780003,"sentiment":"neutral","sentiment_score":-0.20462526381015775}],"sentiment":"neutral","sentiment_score":-0.20462526381015775,"channel":1,"num_words":1,"start":59.54,"end":59.780003},{"sentences":[{"text":"us a","start":59.54,"end":59.94,"sentiment":"neutral","sentiment_score":-0.09572977758944035}],"sentiment":"neutral","sentiment_score":-0.09572977758944035,"channel":0,"num_words":2,"start":59.54,"end":59.94},{"sentences":[{"text":"No.","start":59.780003,"end":60.280003,"sentiment":"neutral","sentiment_score":-0.24088522791862488}],"sentiment":"neutral","sentiment_score":-0.24088522791862488,"channel":1,"num_words":1,"start":59.780003,"end":60.280003},{"sentences":[{"text":"callback anytime.","start":59.94,"end":60.84,"sentiment":"neutral","sentiment_score":-0.14185335859656334},{"text":"Yeah.","start":60.98,"end":61.48,"sentiment":"neutral","sentiment_score":0.025061842054128647}],"sentiment":"neutral","sentiment_score":-0.08621495837966602,"channel":0,"num_words":3,"start":59.94,"end":61.48},{"sentences":[{"text":"Okay.","start":61.38,"end":61.88,"sentiment":"neutral","sentiment_score":0.1109536737203598},{"text":"It's working fine.","start":61.940002,"end":62.9,"sentiment":"neutral","sentiment_score":0.2897256165742874},{"text":"Thank you.","start":62.9,"end":63.64,"sentiment":"positive","sentiment_score":0.4645370841026306},{"text":"Have a good day.","start":63.86,"end":64.840004,"sentiment":"positive","sentiment_score":0.3873319923877716}],"sentiment":"positive","sentiment_score":0.345853266119957,"channel":1,"num_words":10,"start":61.38,"end":64.840004},{"sentences":[{"text":"Okay.","start":64.74,"end":65.24,"sentiment":"neutral","sentiment_score":0.22734636068344116},{"text":"You're welcome.","start":65.46,"end":66.26,"sentiment":"positive","sentiment_score":0.3843165189027786}],"sentiment":"neutral","sentiment_score":0.33199313282966614,"channel":0,"num_words":3,"start":64.74,"end":66.26},{"sentences":[{"text":"Bye.","start":66.18,"end":66.68,"sentiment":"neutral","sentiment_score":0.28615957498550415}],"sentiment":"neutral","sentiment_score":0.28615957498550415,"channel":1,"num_words":1,"start":66.18,"end":66.68},{"sentences":[{"text":"Bye.","start":66.26,"end":66.659996,"sentiment":"neutral","sentiment_score":0.30013537406921387},{"text":"Have a great","start":66.659996,"end":67.22,"sentiment":"positive","sentiment_score":0.4925856391588847}],"sentiment":"positive","sentiment_score":0.444473072886467,"channel":0,"num_words":4,"start":66.26,"end":67.22},{"sentences":[{"text":"Bye.","start":66.98,"end":67.48,"sentiment":"positive","sentiment_score":0.36122676730155945}],"sentiment":"positive","sentiment_score":0.36122676730155945,"channel":1,"num_words":1,"start":66.98,"end":67.48},{"sentences":[{"text":"day.","start":67.22,"end":67.72,"sentiment":"neutral","sentiment_score":0.2123451679944992}],"sentiment":"neutral","sentiment_score":0.2123451679944992,"channel":0,"num_words":1,"start":67.22,"end":67.72},{"sentences":[{"text":"Bye.","start":67.7,"end":68.2,"sentiment":"neutral","sentiment_score":0.0850646048784256}],"sentiment":"neutral","sentiment_score":0.0850646048784256,"channel":1,"num_words":1,"start":67.7,"end":68.2}]},"summary":{"result":"success","short":"A Fortiva tech support representative named Maureen calls a customer to offer assistance with their Internet service. The customer explains that their router is offline and the call ends with the representative offering to call back if the customer encounters any issues. The call ends with the representative thanking the customer and wishing them a good day."},"intents":{"segments":[{"text":"Just wanted to check it yesterday because upon checking your account, this Internet service is offline. Just wanted to offer if you need assistance or if there's any technical issues. Mhmm.","start_word":57,"end_word":87,"intents":[{"intent":"Check internet service","confidence_score":0.18915597},{"intent":"Offer assistance","confidence_score":0.052979123}]}]},"sentiments":{"segments":[{"text":"Hello. Good morning. This is Maureen from Fortiva tech support. Hello? Hello? Hello. Good morning. I am calling I got Mhmm. this call yesterday yesterday evening. Just now I saw it. That's why I called back you. I'm. Mhmm. What's the what's Mhmm. the Yeah. reason for this call? That's why I called back to you. Yeah. Just wanted to check it yesterday because upon checking your account, this Internet service is offline. Just wanted to offer if you need assistance or if there's any technical issues. Mhmm. No. It's I switched off the router. That's why. Okay. I see. Yeah. Okay. That's that's just the reason why we're calling yesterday. Yeah. If you run into any issues, just Okay. give us No. a No. callback anytime. Yeah. Okay. It's working fine.","start_word":0,"end_word":131,"sentiment":"neutral","sentiment_score":0.011311880312860012},{"text":"Thank you. Have a good day.","start_word":132,"end_word":137,"sentiment":"positive","sentiment_score":0.4035139679908752},{"text":"Okay.","start_word":138,"end_word":138,"sentiment":"neutral","sentiment_score":0.22734636068344116},{"text":"You're welcome.","start_word":139,"end_word":140,"sentiment":"positive","sentiment_score":0.37924230098724365},{"text":"Bye. Bye.","start_word":141,"end_word":142,"sentiment":"neutral","sentiment_score":0.293147474527359},{"text":"Have a great Bye.","start_word":143,"end_word":146,"sentiment":"positive","sentiment_score":0.43904247879981995},{"text":"day. Bye.","start_word":147,"end_word":148,"sentiment":"neutral","sentiment_score":0.15301667153835297}],"average":{"sentiment":"neutral","sentiment_score":0.05719381082253378}}}}