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on","start":64.44,"end":64.84,"sentiment":"neutral","sentiment_score":0.2407800629734993}],"sentiment":"neutral","sentiment_score":0.2407800629734993,"channel":0,"num_words":2,"start":64.44,"end":64.84},{"sentences":[{"text":"you.","start":64.7,"end":65.2,"sentiment":"neutral","sentiment_score":0.24292239546775815}],"sentiment":"neutral","sentiment_score":0.24292239546775815,"channel":1,"num_words":1,"start":64.7,"end":65.2},{"sentences":[{"text":"the line, please.","start":64.84,"end":65.74,"sentiment":"neutral","sentiment_score":0.13687055061260858},{"text":"You're welcome.","start":66.28894,"end":67.02894,"sentiment":"neutral","sentiment_score":0.30981795489788055},{"text":"One moment.","start":67.32893,"end":68.14893,"sentiment":"neutral","sentiment_score":0.10518040508031845}],"sentiment":"neutral","sentiment_score":0.17722976739917481,"channel":0,"num_words":7,"start":64.84,"end":68.14893}]},"summary":{"result":"success","short":"The customer, Miss Balaji, has been experiencing internet interruption and is speaking with an account representative, Speaker 1. Speaker 1 confirms that Miss Balaji's account status is online and offers to transfer her to a tech rep for assistance. Speaker 1 then transfers the call to a previous representative, Speaker 2, who assists Miss Balaji in resolving her internet interruption issue."},"intents":{"segments":[{"text":"If it's not, I will transfer you again to our tech rep because they are the one who could handle handle this service issue properly.","start_word":67,"end_word":91,"intents":[{"intent":"Transfer call to tech rep","confidence_score":0.095940396}]},{"text":"how can I pay for this service if I don't I'm not able to work? To work.","start_word":111,"end_word":127,"intents":[{"intent":"Pay for service","confidence_score":0.21000649}]}]},"sentiments":{"segments":[{"text":"Hi. This is account. I'm speaking to miss Balaji. Yes. Speaking. Hi.","start_word":0,"end_word":11,"sentiment":"neutral","sentiment_score":0.07844962179660797},{"text":"How are you today?","start_word":12,"end_word":15,"sentiment":"positive","sentiment_score":0.3450718820095062},{"text":"Is your service already been connected up and running? I could see here that your account status is online. How may I help you?","start_word":16,"end_word":39,"sentiment":"neutral","sentiment_score":0.145843505859375},{"text":"So, basically, I have I've not been able to work the whole lot today because of this Internet Internet interruption?","start_word":40,"end_word":59,"sentiment":"negative","sentiment_score":-0.38371944427490234},{"text":"Okay. So it's still not yet working. If it's not, I will transfer you again to our tech rep because they are the one who could handle handle this service issue properly. Isn't it you spoke to one of our tech rep earlier? Yes. I spoke with her earlier. Because Uh-huh. how can I pay for this service if I don't I'm not able to work? To work. Okay. Let me connect the call to her. Okay? Because she's Alright. the one who's handling your account. You have reached Alright. accounts department. Thank Stay on you. the line, please. You're welcome. One moment.","start_word":60,"end_word":162,"sentiment":"neutral","sentiment_score":-0.0930313840508461}],"average":{"sentiment":"neutral","sentiment_score":-0.0716304115627123}}}}