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This is Jess speaking.\n\nChannel 0: Oh, hi, Maxine. Good morning.\n\nChannel 1: Good morning.\n\nChannel 0: Yeah. I I was my name is Andrew, and I was trying to get ahold of Maxine Farley.\n\nChannel 1: Maxine. Yeah. May I ask what this is regarding?\n\nChannel 0: Oh, yeah. I was trying to get a follow-up with her regarding cybersecurity.\n\nChannel 1: Okay. Maxine no longer works with us, actually. So cybersecurity, you say?\n\nChannel 0: Oh, yeah. She already retired?\n\nChannel 1: Yes. Yeah.\n\nChannel 0: Oh, gotcha. Alright. Well, thank you for the detail. I appreciate it. You\n\nChannel 1: Okay.\n\nChannel 0: take care.\n\nChannel 1: No problem. 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morning.","start":7.7599998,"end":8.42,"sentiment":"positive","sentiment_score":0.3464481383562088}],"sentiment":"positive","sentiment_score":0.3464481383562088,"channel":1,"num_words":2,"start":7.7599998,"end":8.42},{"sentences":[{"text":"Yeah.","start":9.28,"end":9.599999,"sentiment":"neutral","sentiment_score":0.1631157249212265},{"text":"I I was my name is Andrew, and I was trying to get ahold of Maxine Farley.","start":9.599999,"end":14.66,"sentiment":"neutral","sentiment_score":0.04791366725283511}],"sentiment":"neutral","sentiment_score":0.05431378156774574,"channel":0,"num_words":18,"start":9.28,"end":14.66},{"sentences":[{"text":"Maxine.","start":16.365,"end":16.865,"sentiment":"neutral","sentiment_score":0.012625373899936676},{"text":"Yeah.","start":16.925,"end":17.244999,"sentiment":"neutral","sentiment_score":0.009847398847341536},{"text":"May I ask what this is regarding?","start":17.244999,"end":18.785,"sentiment":"neutral","sentiment_score":-0.0074320101578320774}],"sentiment":"neutral","sentiment_score":-0.0032834775952829253,"channel":1,"num_words":9,"start":16.365,"end":18.785},{"sentences":[{"text":"Oh, yeah.","start":19.735,"end":20.135,"sentiment":"neutral","sentiment_score":-0.021789448335766792},{"text":"I was trying to get a follow-up with her regarding cybersecurity.","start":20.135,"end":24.154999,"sentiment":"neutral","sentiment_score":-0.02722478759559718}],"sentiment":"neutral","sentiment_score":-0.026388581555623274,"channel":0,"num_words":13,"start":19.735,"end":24.154999},{"sentences":[{"text":"Okay.","start":26.365,"end":26.865,"sentiment":"neutral","sentiment_score":-0.08594879508018494},{"text":"Maxine no longer works with us, actually.","start":27.005001,"end":29.505001,"sentiment":"neutral","sentiment_score":-0.14017254646335328},{"text":"So cybersecurity, you say?","start":31.22,"end":33.32,"sentiment":"neutral","sentiment_score":-0.052268046885728836}],"sentiment":"neutral","sentiment_score":-0.10635240065554778,"channel":1,"num_words":12,"start":26.365,"end":33.32},{"sentences":[{"text":"Oh, yeah.","start":34.56,"end":35.3,"sentiment":"neutral","sentiment_score":-0.03858353570103645},{"text":"She already retired?","start":35.84,"end":37.14,"sentiment":"neutral","sentiment_score":-0.05922088399529457}],"sentiment":"neutral","sentiment_score":-0.05096594467759132,"channel":0,"num_words":5,"start":34.56,"end":37.14},{"sentences":[{"text":"Yes.","start":37.7,"end":38.1,"sentiment":"neutral","sentiment_score":-0.012486657127738},{"text":"Yeah.","start":38.1,"end":38.6,"sentiment":"neutral","sentiment_score":0.000890122726559639}],"sentiment":"neutral","sentiment_score":-0.005798267200589181,"channel":1,"num_words":2,"start":37.7,"end":38.6},{"sentences":[{"text":"Oh, gotcha.","start":40.452938,"end":41.432938,"sentiment":"neutral","sentiment_score":0.059876831248402596},{"text":"Alright.","start":42.532936,"end":43.032936,"sentiment":"neutral","sentiment_score":0.16206486523151398},{"text":"Well, thank you for the detail.","start":43.092937,"end":44.632935,"sentiment":"positive","sentiment_score":0.5064570109049479},{"text":"I appreciate it.","start":44.692936,"end":45.832935,"sentiment":"positive","sentiment_score":0.5515965024630228},{"text":"You","start":45.892937,"end":46.052937,"sentiment":"neutral","sentiment_score":0.3182925581932068}],"sentiment":"positive","sentiment_score":0.40720328144156015,"channel":0,"num_words":13,"start":40.452938,"end":46.052937},{"sentences":[{"text":"Okay.","start":45.912876,"end":46.312874,"sentiment":"positive","sentiment_score":0.3475387394428253}],"sentiment":"positive","sentiment_score":0.3475387394428253,"channel":1,"num_words":1,"start":45.912876,"end":46.312874},{"sentences":[{"text":"take care.","start":46.052937,"end":46.79294,"sentiment":"positive","sentiment_score":0.38208629190921783}],"sentiment":"positive","sentiment_score":0.38208629190921783,"channel":0,"num_words":2,"start":46.052937,"end":46.79294},{"sentences":[{"text":"No problem.","start":46.312874,"end":46.952873,"sentiment":"positive","sentiment_score":0.5060506612062454},{"text":"Enjoy the rest of your day.","start":46.952873,"end":48.172874,"sentiment":"positive","sentiment_score":0.5643104364474615}],"sentiment":"positive","sentiment_score":0.5497454926371574,"channel":1,"num_words":8,"start":46.312874,"end":48.172874}]},"summary":{"result":"success","short":"The customer, Andrew, is trying to get a follow-up on Maxine Farley regarding cybersecurity and is speaking with the agent, Maxine. The agent informs the customer that Maxine no longer works with them and is already retired. The customer thanks the agent and ends the call."},"intents":{"segments":[{"text":"I I was my name is Andrew, and I was trying to get ahold of Maxine Farley. Maxine.","start_word":14,"end_word":31,"intents":[{"intent":"Get a call from maxine farley","confidence_score":0.020184023}]},{"text":"May I ask what this is regarding? Oh, yeah. I was trying to get a follow-up with her regarding cybersecurity. Okay. Maxine no longer works with us, actually. So cybersecurity, you say?","start_word":33,"end_word":64,"intents":[{"intent":"Understand cybersecurity issue","confidence_score":0.0070790015}]},{"text":"She already retired? Yes. Yeah.","start_word":67,"end_word":71,"intents":[{"intent":"Update maxine farley's retirement","confidence_score":0.020995166}]}]},"sentiments":{"segments":[{"text":"Reach Upstart. This is Jess speaking. Oh, hi, Maxine.","start_word":0,"end_word":8,"sentiment":"neutral","sentiment_score":0.08699465543031693},{"text":"Good morning. Good morning.","start_word":9,"end_word":12,"sentiment":"positive","sentiment_score":0.39687737822532654},{"text":"Yeah. I I was my name is Andrew, and I was trying to get ahold of Maxine Farley. Maxine. Yeah. May I ask what this is regarding? Oh, yeah. I was trying to get a follow-up with her regarding cybersecurity. Okay. Maxine no longer works with us, actually. So cybersecurity, you say? Oh, yeah. She already retired? Yes. Yeah. Oh, gotcha. Alright.","start_word":13,"end_word":74,"sentiment":"neutral","sentiment_score":-0.005415025632828474},{"text":"Well, thank you for the detail. I appreciate it. You Okay. take care. No problem. Enjoy the rest of your day.","start_word":75,"end_word":95,"sentiment":"positive","sentiment_score":0.4972865581512451}],"average":{"sentiment":"neutral","sentiment_score":0.11807321042430644}}}}