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Paul. Good afternoon. I'm so sorry. I wasn't able to answer your return call, but this is Melissa from Airtel accounts. How are you today?\n\nThat's great to hear. I'm fine. And thank you so much for answering my phone call. I'm sorry to bother you. But this is just like a quick follow-up in reference to your invoice for Internet service for this month, $89.95.\n\nAnd we just wanted to know if you would need any help to set up your direct debit using your bank account. Oh, Okay. I'm so sorry to hear about this, but thank you so much for letting me know. In that way, I could make a proper documentation on the account. So number one, you said you already sent your payment Friday via BPAY or bank transfer?\n\nBPAY. Okay. We'll just wait for it to be posted. It just so happened maybe it's not yet showing since it's over the weekend. And then do you already have the preferred date when you would like to cancel the services?\n\nOkay. Sure. So just let us know thirty days notice, and that way we could take note of this. K? So we can endorse it properly to our tech team so we can take care of everything before you leave.\n\nAnd are are you moving out? Oh, okay. I got it. Thank you so much for, these updates, Paul, and thank you for sending the payment last Friday. So please don't forget to give us a call if you already have the exact date for your service to be canceled so it will be sorted out accordingly.\n\nOkay? Alright. Thank you. Have a good one, and be safe. Mhmm.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Hi, Paul.","start":1.68,"end":2.32,"sentiment":"neutral","sentiment_score":0.08803953602910042},{"text":"Good afternoon.","start":2.32,"end":3.1399999,"sentiment":"neutral","sentiment_score":0.274302139878273},{"text":"I'm so sorry.","start":3.28,"end":4.0,"sentiment":"neutral","sentiment_score":0.057781542340914406},{"text":"I wasn't able to answer your return call, but this is Melissa from Airtel accounts.","start":4.0,"end":9.92,"sentiment":"neutral","sentiment_score":0.017386100937922797},{"text":"How are you today?","start":9.92,"end":10.9,"sentiment":"neutral","sentiment_score":0.17540550231933594}],"sentiment":"neutral","sentiment_score":0.07155544239167984,"num_words":26,"start":1.68,"end":10.9},{"sentences":[{"text":"That's great to hear.","start":12.835,"end":13.795,"sentiment":"positive","sentiment_score":0.5659363865852356},{"text":"I'm 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I'm good. How are you? That account has been paid. It was paid on Friday. So I should get to you. The other thing is I will soon be canceling the service because I don't actually use it. Nope. That's okay. Depay. I'll ring up and do that. Okay then. No. It's just I don't use the service. I don't live on the property. K. I will. Okay then. K. K. Thank you. K. You too. K. Bye 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I'm good. How are you? That account has been paid. It was paid on Friday.\n\nSo I should get to you. The other thing is I will soon be canceling the service because I don't actually use it. Nope. That's okay. Depay.\n\nI'll ring up and do that. Okay then. No. It's just I don't use the service. I don't live on the property.\n\nK. I will. Okay then. K. K.\n\nThank you. K. You too. K. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.0,"end":0.5,"sentiment":"neutral","sentiment_score":0.02395794354379177},{"text":"I'm good.","start":11.2,"end":11.759999,"sentiment":"neutral","sentiment_score":0.2670198976993561},{"text":"How are you?","start":11.759999,"end":12.375,"sentiment":"neutral","sentiment_score":0.21642794708410898},{"text":"That account has been paid.","start":34.85,"end":36.13,"sentiment":"neutral","sentiment_score":0.016675443947315217},{"text":"It was paid on Friday.","start":36.13,"end":37.43,"sentiment":"neutral","sentiment_score":0.008268579095602035}],"sentiment":"neutral","sentiment_score":0.08325010596308857,"num_words":16,"start":0.0,"end":37.43},{"sentences":[{"text":"So I should get to you.","start":38.77,"end":40.215,"sentiment":"neutral","sentiment_score":-0.0891039048631986},{"text":"The other thing is I will soon be canceling the service because I don't actually use it.","start":40.535,"end":46.795,"sentiment":"neutral","sentiment_score":-0.29399029735256643},{"text":"Nope.","start":48.935,"end":49.415,"sentiment":"neutral","sentiment_score":-0.12538747489452362},{"text":"That's okay.","start":49.415,"end":50.155,"sentiment":"neutral","sentiment_score":0.05297714285552502},{"text":"Depay.","start":62.1,"end":62.6,"sentiment":"neutral","sentiment_score":-0.02502211183309555}],"sentiment":"neutral","sentiment_score":-0.20655236241442185,"num_words":27,"start":38.77,"end":62.6},{"sentences":[{"text":"I'll ring up and do that.","start":77.385,"end":78.925,"sentiment":"neutral","sentiment_score":-0.023254786618053913},{"text":"Okay then.","start":87.020004,"end":87.840004,"sentiment":"neutral","sentiment_score":0.060565078631043434},{"text":"No.","start":95.895,"end":96.135,"sentiment":"neutral","sentiment_score":-0.2133491039276123},{"text":"It's just I don't use the service.","start":96.135,"end":99.174995,"sentiment":"neutral","sentiment_score":-0.2942571703876768},{"text":"I don't live on the property.","start":99.174995,"end":100.395,"sentiment":"neutral","sentiment_score":-0.24184379229942957}],"sentiment":"neutral","sentiment_score":-0.17011866422200744,"num_words":22,"start":77.385,"end":100.395},{"sentences":[{"text":"K.","start":106.134995,"end":106.634995,"sentiment":"neutral","sentiment_score":0.181586354970932},{"text":"I will.","start":110.89,"end":111.47,"sentiment":"neutral","sentiment_score":0.1238434948027134},{"text":"Okay then.","start":114.73,"end":115.630005,"sentiment":"neutral","sentiment_score":0.015479324385523796},{"text":"K.","start":116.57,"end":117.07,"sentiment":"neutral","sentiment_score":0.038598667830228806},{"text":"K.","start":117.130005,"end":117.450005,"sentiment":"neutral","sentiment_score":0.06436401605606079}],"sentiment":"neutral","sentiment_score":0.08045638246195656,"num_words":7,"start":106.134995,"end":117.450005},{"sentences":[{"text":"Thank you.","start":117.450005,"end":118.19,"sentiment":"neutral","sentiment_score":0.1966029480099678},{"text":"K.","start":119.21,"end":119.71,"sentiment":"neutral","sentiment_score":0.27746376395225525},{"text":"You too.","start":120.25,"end":120.990005,"sentiment":"neutral","sentiment_score":0.1486101672053337},{"text":"K.","start":121.05,"end":121.37,"sentiment":"neutral","sentiment_score":0.06197208911180496},{"text":"Bye bye.","start":121.37,"end":122.11,"sentiment":"neutral","sentiment_score":0.08952919766306877}],"sentiment":"neutral","sentiment_score":0.1511150598526001,"num_words":8,"start":117.450005,"end":122.11}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hi, Paul. Good afternoon. I'm so sorry. I wasn't able to answer your return call, but this is Melissa from Airtel accounts. How are you today?\n\nChannel 1: I'm good. How are you?\n\nChannel 0: That's great to hear. I'm fine. And thank you so much for answering my phone call. I'm sorry to bother you. But this is just like a quick follow-up in reference to your invoice for Internet service for this month, $89.95.\n\nAnd we just wanted to know if you would need any help to set up your direct debit using your bank account.\n\nChannel 1: That account has been paid. It was paid on Friday.\n\nChannel 0: Oh,\n\nChannel 1: So I should get to you. The other thing is I will soon be canceling the service because I don't actually use it.\n\nChannel 0: Okay. I'm so sorry to hear\n\nChannel 1: Nope.\n\nChannel 0: about this,\n\nChannel 1: That's\n\nChannel 0: but thank\n\nChannel 1: okay.\n\nChannel 0: you so much for letting me know. In that way, I could make a proper documentation on the account. So number one, you said you already sent your payment Friday via BPAY or bank transfer?\n\nChannel 1: Depay.\n\nChannel 0: BPAY. Okay. We'll just wait for it to be posted. It just so happened maybe it's not yet showing since it's over the weekend. And then do you already have the preferred date when you would like to cancel the services?\n\nChannel 1: I'll ring up and do that.\n\nChannel 0: Okay. Sure. So just let us know thirty days notice, and that way we could take note of this. K?\n\nChannel 1: Okay\n\nChannel 0: So we\n\nChannel 1: then.\n\nChannel 0: can endorse it properly to our tech team so we can take care of everything before you leave. And are are you moving out?\n\nChannel 1: No. It's just I don't use the service. I don't live on the property.\n\nChannel 0: Oh, okay. I got it. Thank you so much for, these updates, Paul, and thank you for sending the payment\n\nChannel 1: K.\n\nChannel 0: last Friday. So please don't forget to give us a call if you already\n\nChannel 1: I will.\n\nChannel 0: have the exact date for your service to be canceled so it will\n\nChannel 1: Okay\n\nChannel 0: be sorted\n\nChannel 1: then.\n\nChannel 0: out accordingly. Okay?\n\nChannel 1: K. K. Thank you.\n\nChannel 0: Alright. Thank you. Have\n\nChannel 1: K.\n\nChannel 0: a good one, and be safe.\n\nChannel 1: You too. K.\n\nChannel 0: Mhmm.\n\nChannel 1: Bye bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.0,"end":0.5,"sentiment":"neutral","sentiment_score":0.02395794354379177}],"sentiment":"neutral","sentiment_score":0.02395794354379177,"channel":1,"num_words":1,"start":0.0,"end":0.5},{"sentences":[{"text":"Hi, Paul.","start":1.68,"end":2.32,"sentiment":"neutral","sentiment_score":0.08803953602910042},{"text":"Good afternoon.","start":2.32,"end":3.1399999,"sentiment":"neutral","sentiment_score":0.274302139878273},{"text":"I'm so sorry.","start":3.28,"end":4.0,"sentiment":"neutral","sentiment_score":0.057781542340914406},{"text":"I wasn't able to answer your return call, but this is Melissa from Airtel accounts.","start":4.0,"end":9.92,"sentiment":"neutral","sentiment_score":0.017386100937922797},{"text":"How are you 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know.","start":49.815002,"end":52.295002,"sentiment":"neutral","sentiment_score":0.24556270667484828},{"text":"In that way, I could make a proper documentation on the account.","start":52.295002,"end":55.65,"sentiment":"neutral","sentiment_score":0.11131943513949712},{"text":"So number one, you said you already sent your payment Friday via BPAY or bank transfer?","start":55.65,"end":61.989998,"sentiment":"neutral","sentiment_score":0.011546319525223225}],"sentiment":"neutral","sentiment_score":0.09255752230861357,"channel":0,"num_words":35,"start":49.815002,"end":61.989998},{"sentences":[{"text":"Depay.","start":62.1,"end":62.6,"sentiment":"neutral","sentiment_score":-0.02502211183309555}],"sentiment":"neutral","sentiment_score":-0.02502211183309555,"channel":1,"num_words":1,"start":62.1,"end":62.6},{"sentences":[{"text":"BPAY.","start":63.33,"end":63.809998,"sentiment":"neutral","sentiment_score":-0.01304326206445694},{"text":"Okay.","start":63.809998,"end":64.21,"sentiment":"neutral","sentiment_score":-0.007646405138075352},{"text":"We'll just wait for it to be posted.","start":64.21,"end":66.229996,"sentiment":"neutral","sentiment_score":-0.004410396097227931},{"text":"It just so happened maybe it's not yet showing since it's over the weekend.","start":66.29,"end":70.615,"sentiment":"neutral","sentiment_score":-0.06977202636854989},{"text":"And then do you already have the preferred date when you would like to cancel the services?","start":70.915,"end":76.695,"sentiment":"neutral","sentiment_score":-0.034408400163931006}],"sentiment":"neutral","sentiment_score":-0.03945668312016784,"channel":0,"num_words":41,"start":63.33,"end":76.695},{"sentences":[{"text":"I'll ring up and do that.","start":77.385,"end":78.925,"sentiment":"neutral","sentiment_score":-0.023254786618053913}],"sentiment":"neutral","sentiment_score":-0.023254786618053913,"channel":1,"num_words":6,"start":77.385,"end":78.925},{"sentences":[{"text":"Okay.","start":80.115,"end":80.615,"sentiment":"neutral","sentiment_score":0.04536406323313713},{"text":"Sure.","start":80.674995,"end":81.075,"sentiment":"neutral","sentiment_score":0.05986855551600456},{"text":"So just let us know thirty days notice, and that way we could take note of this.","start":81.075,"end":86.51,"sentiment":"neutral","sentiment_score":0.07608646044836324},{"text":"K?","start":86.65,"end":87.05,"sentiment":"neutral","sentiment_score":0.03461163491010666}],"sentiment":"neutral","sentiment_score":0.07166570406407118,"channel":0,"num_words":20,"start":80.115,"end":87.05},{"sentences":[{"text":"Okay","start":87.020004,"end":87.340004,"sentiment":"neutral","sentiment_score":0.04877055063843727}],"sentiment":"neutral","sentiment_score":0.04877055063843727,"channel":1,"num_words":1,"start":87.020004,"end":87.340004},{"sentences":[{"text":"So 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out?","start":93.05,"end":94.75,"sentiment":"neutral","sentiment_score":0.0045830596548815565}],"sentiment":"neutral","sentiment_score":0.06792398538285245,"channel":0,"num_words":24,"start":87.37,"end":94.75},{"sentences":[{"text":"No.","start":95.895,"end":96.135,"sentiment":"neutral","sentiment_score":-0.2133491039276123},{"text":"It's just I don't use the service.","start":96.135,"end":99.174995,"sentiment":"neutral","sentiment_score":-0.2942571703876768},{"text":"I don't live on the property.","start":99.174995,"end":100.395,"sentiment":"neutral","sentiment_score":-0.24184379229942957}],"sentiment":"neutral","sentiment_score":-0.26601514645985197,"channel":1,"num_words":14,"start":95.895,"end":100.395},{"sentences":[{"text":"Oh, okay.","start":101.245,"end":101.725,"sentiment":"neutral","sentiment_score":-0.017097240313887596},{"text":"I got it.","start":101.725,"end":102.365005,"sentiment":"neutral","sentiment_score":0.019374456877509754},{"text":"Thank you so much for, these updates, Paul, and thank you for sending the payment","start":102.365005,"end":106.525,"sentiment":"neutral","sentiment_score":0.2935185879468918}],"sentiment":"neutral","sentiment_score":0.22133538546040654,"channel":0,"num_words":20,"start":101.245,"end":106.525},{"sentences":[{"text":"K.","start":106.134995,"end":106.634995,"sentiment":"neutral","sentiment_score":0.181586354970932}],"sentiment":"neutral","sentiment_score":0.181586354970932,"channel":1,"num_words":1,"start":106.134995,"end":106.634995},{"sentences":[{"text":"last Friday.","start":106.525,"end":107.345,"sentiment":"neutral","sentiment_score":0.162658229470253},{"text":"So please don't forget to give us a call if you already","start":107.565,"end":111.159996,"sentiment":"neutral","sentiment_score":0.10300773258010547}],"sentiment":"neutral","sentiment_score":0.11152923213584083,"channel":0,"num_words":14,"start":106.525,"end":111.159996},{"sentences":[{"text":"I 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The representative informs Paul that his account has been paid and that they will cancel his service if it is not resolved by the due date. The representative also offers to cancel the service and provide a 30-day notice."},"intents":{"segments":[{"text":"Hi, Paul. Good afternoon. I'm so sorry. I wasn't able to answer your return call, but this is Melissa from Airtel accounts. How are you today? I'm good.","start_word":1,"end_word":28,"intents":[{"intent":"Answer call","confidence_score":0.0006936326}]},{"text":"And we just wanted to know if you would need any help to set up your direct debit using your bank account. That account has been paid. It was paid on Friday.","start_word":73,"end_word":104,"intents":[{"intent":"Provide assistance","confidence_score":0.00022174837}]},{"text":"The other thing is I will soon be canceling the service because I don't actually use it. Okay.","start_word":112,"end_word":129,"intents":[{"intent":"Cancel service","confidence_score":0.13800171}]},{"text":"you so much for letting me know. In that way, I could make a proper documentation on the account.","start_word":142,"end_word":160,"intents":[{"intent":"Make documentation","confidence_score":0.005701967}]}]},"sentiments":{"segments":[{"text":"Hello? Hi, Paul. Good afternoon. I'm so sorry. I wasn't able to answer your return call, but this is Melissa from Airtel accounts. How are you today? I'm good. How are you?","start_word":0,"end_word":31,"sentiment":"neutral","sentiment_score":0.0983063131570816},{"text":"That's great to hear. I'm fine. And thank you so much for answering my phone call.","start_word":32,"end_word":47,"sentiment":"positive","sentiment_score":0.47642433643341064},{"text":"I'm sorry to bother you. But this is just like a quick follow-up in reference to your invoice for Internet service for this month, $89.95. And we just wanted to know if you would need any help to set up your direct debit using your bank account. That account has been paid. It was paid on Friday. Oh, So I should get to you. The other thing is I will soon be canceling the service because I don't actually use it. Okay. I'm so sorry to hear Nope. about this, but That's thank okay. you so much for letting me know. In that way, I could make a proper documentation on the account. So number one, you said you already sent your payment Friday via BPAY or bank transfer? Depay. BPAY. Okay. We'll just wait for it to be posted. It just so happened maybe it's not yet showing since it's over the weekend. And then do you already have the preferred date when you would like to cancel the services? I'll ring up and do that. Okay. Sure. So just let us know thirty days notice, and that way we could take note of this. K? Okay So we then. can endorse it properly to our tech team so we can take care of everything before you leave. And are are you moving out? No. It's just I don't use the service. I don't live on the property. Oh, okay. I got it. Thank you so much for, these updates, Paul, and thank you for sending the payment K. last Friday. So please don't forget to give us a call if you already I will. have the exact date for your service to be canceled so it will Okay be sorted then. out accordingly. Okay? K. K. Thank you. Alright. Thank you. Have K. a good one, and be safe. You too. K. Mhmm. Bye bye. Bye bye.","start_word":48,"end_word":366,"sentiment":"neutral","sentiment_score":0.023376822471618652}],"average":{"sentiment":"neutral","sentiment_score":0.05148508813646105}}}}