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She said you're such a beautiful soul. Yeah. Mhmm. Oh, no. I didn't. Wow. That's oh, that's right. She was just about done. It it went a bit longer last time because she had she had some negative effects to it, but she was fighting it and it was winning, but it meant that they had to reduce the dose for her. So, oh my god, she got there. I'm so proud of her. Yeah. Yeah. I'm a little bit teary. That's so beautiful. Yeah. Oh, that's so lovely. No. Yep. Yep. Okay. That's okay. Mhmm. Yep. Sedgory. Oh. Yes. Yes. Yep. No. Mhmm. Mhmm. Yep. It's fine. No. Absolutely. Mhmm. Yep. Yeah. Yeah. Absolutely. So she mentioned she's got $20 she's gotta get rid of. Is that right? Oh, 20 kilos. Sorry. I thought you said $20. I was like, oh my god. Wow. Yep. Yep. Yeah. Yeah. Yeah. Yep. I remember that. Yeah. Yeah. Yep. Okay. Yeah. Makes sense. Yeah. Absolutely. Yeah. No. Absolutely. Oh, wow. She's so beautiful. Yeah. When you said he when you talked to your best, she tells, like, oh my god. What's happening? I hope I hope everything's okay. I've been hoping. I knew her last treatment was meant to be a few weeks back. It was just kind of, she said, either March or April depending on how she went through the Christmas period. But, yeah, I'm so glad she's done. Yeah. Yeah. Absolutely. Absolutely. Oh, that's beautiful. Yeah. Mhmm. Let's do it all at once. Yeah. Yeah. I can have that chat with her on Tuesday, and I can be doing an AI anyway with her. Just updating all of the circumstances. I'll go through the advice document because it's con it's consolidation and investment switch, so that's okay. And then I can talk to her at the same time about how to get money out, you know, talking to her doctors and things like that. I think the best way for her is going to be tell her doctors what she wants and see if they can do up some sort of bill for Compassionate Ground. She just needs to be able to do it for surgery purposes. So if she can get some sort of a bill, even an overinflated dentist bill or something to help her out, then she'll be able to access that money via her super. So yeah. Yep. Mhmm. Yep. Thank you. I just did the AR with Carrie Andrews. She's all good. We can send her stuff to her as well. And Colin, when you called him to book him in for his SOA, she said they're going away on the week of the seventeenth, so it might need to be the week after. Mhmm. Colin Andrews. Sorry. Colin Andrews. Yep. Sorry. I get you don't know everyone's last name yet. I do apologize. Just pull me up. Yay. Yep. Yeah. I think no. You're fine. You're look. Next week is booked up with a lot of SOAs, and that's why I sorta think with Coles because Scotty hasn't actually done the research yet, but I told them I was like, look. We're getting booked in. It's a PCR. Scotty can do the research, but I think next week, we might just be pushing it a bit thin for Scotty, and I've gotta get some ARs in there as well. So if we do Collins FOA for the week after they're away, which is from the twenty fifth, that just gives Scotty a bit more time to take a breather without pushing too many through and then making a lot of mistakes. So yeah. Mhmm. Yes. Yes. Yes. Perfect. Because, yeah, I've got 1234, five, six SOAs booked in and a catch up. So then if we leave the rest of the time, we just tuck in some some annual reviews across the board. That'll be absolutely fine, and that'll get some of those expired ones or close to five ones done for you as well. Okay? Yeah. No. You're good. No. I couldn't hear anything. Yeah. Yeah. We do. You're doing a great job. Just remember that. You're doing a wonderful job. That's good. Yeah. Yeah. Yeah. Yeah. No. Definitely. And thank you for booking in Jordan Robinson. We're taking him on board. He was a Kyle client in Kyle's book, and Tommy just doesn't have the time. So I said to Tommy, I'll take him. So I'm just adding adding him to our book, unfortunately. Sorry. Yeah. Yeah. Yep. No. I feel good. You will. You're doing really well. Honestly, you're doing great. Yeah. You've got this. It's all learning curve. Yes. Both the oh, that's just checking her plan for Monday. I'm just gonna look at her research and do a p p note for Scottie so he can write some sort of a plan tomorrow because she's booked in for SOA Preso on Monday. Wait till you meet Brenda Kelly. She is a funny, funny lady. Yeah. She is a character, but she's lovely. Yes. Mhmm. Yes. Yes. Mhmm. Look at you go. Killing it. With yeah. Yeah. With the catch ups because I'm double checking where everyone was catch ups throughout the year so we can do them. I've been adding them there's a task in Odoo, but I'm also adding them into the administration calendar and put it in both yours and my calendar as a book up for as a booking for whatever catch up they're up to at that time. Is that okay? Is that worth is that gonna be okay? Perfect. Correct. Yeah. Yeah. Yeah. Nine. Yes. Yeah. Makes sense. Oh, thank you. My gosh. What a day. Tommy Tommy's been sending me messages. Hey, girl. You okay? You're alive over there. I'm like, I'm good. I'm here. I'm just working. Yeah. Yeah. I yeah. Yeah. It's really funny. When Zach put that thing up before, I didn't feel I had to see him on it because I didn't realize I asked him twice today how his payment's going. I went, oh, no, Zach. I didn't realize I asked you twice. I'm so sorry. It was okay. Awesome. Yep. That's Oh, hey. Well, I'm going to the Mother's Day morning tea tomorrow at the school. Yeah. You have an amazing Mother's Day on Sunday too. Yeah. Oh, that's so sweet. That's so beautiful. Yeah. Oh, that's so sweet. Or can I also ask I'm so sorry? With who did I speak to this morning? Because the messages might have all gotten a bit mixed up. He's now this morning. I presented his advice document, and he said he would leave us a Google review if we could send him a text message. Oh, you're the best. Beautiful. Yeah. He was stoked. He loved it. Yeah. Yeah. Yeah. Yeah. To that it relates to. Yeah. Yeah. We'll figure it out. Yeah. Not so good. Yeah. Yeah. Not so good. Oh, yeah. That was she's Larissa's. Yeah. Oh, that's cool. Yeah. No. When I finished his preser, he said he was really happy with everything, and I said, well, that'll be I said, look. If you've got a few seconds, we'll send the review link through. If you can leave a review, that would be fabulous. It doesn't have to be about me. It can be about the company, whatever you're happy with. I said, you know, just, you know, things like that make a big difference for us and a growing small business. And he went, yeah. Absolutely. So yeah. Yep. Yep. Yeah. No issues at all. Not an issue. Easy done. All good. I will. Thanks, Michelle. Talk to you soon. See you. 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Michelle. I am just reading it now. Oh my god. I love Chantal Hislop. She's so beautiful.\n\nOh, Carrie Andrews said that she loves talking to you as well. She said you're such a beautiful soul. Yeah. Mhmm. Oh, no.\n\nI didn't. Wow. That's oh, that's right. She was just about done. It it went a bit longer last time because she had she had some negative effects to it, but she was fighting it and it was winning, but it meant that they had to reduce the dose for her.\n\nSo, oh my god, she got there. I'm so proud of her. Yeah. Yeah. I'm a little bit teary.\n\nThat's so beautiful. Yeah. Oh, that's so lovely. No. Yep.\n\nYep. Okay. That's okay. Mhmm. Yep.\n\nSedgory. Oh. Yes. Yes. Yep.\n\nNo. Mhmm. Mhmm. Yep. It's fine.\n\nNo. Absolutely. Mhmm. Yep. Yeah.\n\nYeah. Absolutely. So she mentioned she's got $20 she's gotta get rid of. Is that right? Oh, 20 kilos.\n\nSorry. I thought you said $20. I was like, oh my god. Wow. Yep.\n\nYep. Yeah. Yeah. Yeah. Yep.\n\nI remember that. Yeah. Yeah. Yep. Okay.\n\nYeah. Makes sense. Yeah. Absolutely. Yeah.\n\nNo. Absolutely. Oh, wow. She's so beautiful. Yeah.\n\nWhen you said he when you talked to your best, she tells, like, oh my god. What's happening? I hope I hope everything's okay. I've been hoping. I knew her last treatment was meant to be a few weeks back.\n\nIt was just kind of, she said, either March or April depending on how she went through the Christmas period. But, yeah, I'm so glad she's done. Yeah. Yeah. Absolutely.\n\nAbsolutely. Oh, that's beautiful. Yeah. Mhmm. Let's do it all at once.\n\nYeah. Yeah. I can have that chat with her on Tuesday, and I can be doing an AI anyway with her. Just updating all of the circumstances. I'll go through the advice document because it's con it's consolidation and investment switch, so that's okay.\n\nAnd then I can talk to her at the same time about how to get money out, you know, talking to her doctors and things like that. I think the best way for her is going to be tell her doctors what she wants and see if they can do up some sort of bill for Compassionate Ground. She just needs to be able to do it for surgery purposes. So if she can get some sort of a bill, even an overinflated dentist bill or something to help her out, then she'll be able to access that money via her super. So yeah.\n\nYep. Mhmm. Yep. Thank you. I just did the AR with Carrie Andrews.\n\nShe's all good. We can send her stuff to her as well. And Colin, when you called him to book him in for his SOA, she said they're going away on the week of the seventeenth, so it might need to be the week after. Mhmm. Colin Andrews.\n\nSorry. Colin Andrews. Yep. Sorry. I get you don't know everyone's last name yet.\n\nI do apologize. Just pull me up. Yay. Yep. Yeah.\n\nI think no. You're fine. You're look. Next week is booked up with a lot of SOAs, and that's why I sorta think with Coles because Scotty hasn't actually done the research yet, but I told them I was like, look. We're getting booked in.\n\nIt's a PCR. Scotty can do the research, but I think next week, we might just be pushing it a bit thin for Scotty, and I've gotta get some ARs in there as well. So if we do Collins FOA for the week after they're away, which is from the twenty fifth, that just gives Scotty a bit more time to take a breather without pushing too many through and then making a lot of mistakes. So yeah. Mhmm.\n\nYes. Yes. Yes. Perfect. Because, yeah, I've got 1234, five, six SOAs booked in and a catch up.\n\nSo then if we leave the rest of the time, we just tuck in some some annual reviews across the board. That'll be absolutely fine, and that'll get some of those expired ones or close to five ones done for you as well. Okay? Yeah. No.\n\nYou're good. No. I couldn't hear anything. Yeah. Yeah.\n\nWe do. You're doing a great job. Just remember that. You're doing a wonderful job. That's good.\n\nYeah. Yeah. Yeah. Yeah. No.\n\nDefinitely. And thank you for booking in Jordan Robinson. We're taking him on board. He was a Kyle client in Kyle's book, and Tommy just doesn't have the time. So I said to Tommy, I'll take him.\n\nSo I'm just adding adding him to our book, unfortunately. Sorry. Yeah. Yeah. Yep.\n\nNo. I feel good. You will. You're doing really well. Honestly, you're doing great.\n\nYeah. You've got this. It's all learning curve. Yes. Both the oh, that's just checking her plan for Monday.\n\nI'm just gonna look at her research and do a p p note for Scottie so he can write some sort of a plan tomorrow because she's booked in for SOA Preso on Monday. Wait till you meet Brenda Kelly. She is a funny, funny lady. Yeah. She is a character, but she's lovely.\n\nYes. Mhmm. Yes. Yes. Mhmm.\n\nLook at you go. Killing it. With yeah. Yeah. With the catch ups because I'm double checking where everyone was catch ups throughout the year so we can do them.\n\nI've been adding them there's a task in Odoo, but I'm also adding them into the administration calendar and put it in both yours and my calendar as a book up for as a booking for whatever catch up they're up to at that time. Is that okay? Is that worth is that gonna be okay? Perfect. Correct.\n\nYeah. Yeah. Yeah. Nine. Yes.\n\nYeah. Makes sense. Oh, thank you. My gosh. What a day.\n\nTommy Tommy's been sending me messages. Hey, girl. You okay? You're alive over there. I'm like, I'm good.\n\nI'm here. I'm just working. Yeah. Yeah. I yeah.\n\nYeah. It's really funny. When Zach put that thing up before, I didn't feel I had to see him on it because I didn't realize I asked him twice today how his payment's going. I went, oh, no, Zach. I didn't realize I asked you twice.\n\nI'm so sorry. It was okay. Awesome. Yep. That's Oh, hey.\n\nWell, I'm going to the Mother's Day morning tea tomorrow at the school. Yeah. You have an amazing Mother's Day on Sunday too. Yeah. Oh, that's so sweet.\n\nThat's so beautiful. Yeah. Oh, that's so sweet. Or can I also ask I'm so sorry? With who did I speak to this morning?\n\nBecause the messages might have all gotten a bit mixed up. He's now this morning. I presented his advice document, and he said he would leave us a Google review if we could send him a text message. Oh, you're the best. Beautiful.\n\nYeah. He was stoked. He loved it. Yeah. Yeah.\n\nYeah. Yeah. To that it relates to. Yeah. Yeah.\n\nWe'll figure it out. Yeah. Not so good. Yeah. Yeah.\n\nNot so good. Oh, yeah. That was she's Larissa's. Yeah. Oh, that's cool.\n\nYeah. No. When I finished his preser, he said he was really happy with everything, and I said, well, that'll be I said, look. If you've got a few seconds, we'll send the review link through. If you can leave a review, that would be fabulous.\n\nIt doesn't have to be about me. It can be about the company, whatever you're happy with. I said, you know, just, you know, things like that make a big difference for us and a growing small business. And he went, yeah. Absolutely.\n\nSo yeah. Yep. Yep. Yeah. No issues at all.\n\nNot an issue. Easy done. All good. I will. Thanks, Michelle.\n\nTalk to you soon. See you. Bye.","paragraphs":[{"sentences":[{"text":"Hello, Michelle.","start":0.88,"end":2.02,"sentiment":"neutral","sentiment_score":0.038511550053954124},{"text":"I am just reading it now.","start":5.2799997,"end":7.06,"sentiment":"neutral","sentiment_score":0.0633951456596454},{"text":"Oh my god.","start":7.12,"end":8.26,"sentiment":"positive","sentiment_score":0.4317578275998433},{"text":"I love Chantal Hislop.","start":9.36,"end":10.96,"sentiment":"positive","sentiment_score":0.6205895394086838},{"text":"She's so beautiful.","start":10.96,"end":12.099999,"sentiment":"positive","sentiment_score":0.812068521976471}],"sentiment":"positive","sentiment_score":0.37062395446830326,"num_words":18,"start":0.88,"end":12.099999},{"sentences":[{"text":"Oh, Carrie Andrews said that she loves talking to you as well.","start":12.795,"end":18.315,"sentiment":"positive","sentiment_score":0.4058446983496348},{"text":"She said you're such a beautiful 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of the circumstances.","start":395.045,"end":396.94,"sentiment":"neutral","sentiment_score":0.07587772607803345},{"text":"I'll go through the advice document because it's con it's consolidation and investment switch, so that's okay.","start":397.32,"end":402.86,"sentiment":"neutral","sentiment_score":0.056312145336585885}],"sentiment":"neutral","sentiment_score":0.07742210308259184,"num_words":44,"start":388.165,"end":402.86},{"sentences":[{"text":"And then I can talk to her at the same time about how to get money out, you know, talking to her doctors and things like that.","start":404.36,"end":411.235,"sentiment":"neutral","sentiment_score":-0.003452563175448665},{"text":"I think the best way for her is going to be tell her doctors what she wants and see if they can do up some sort of bill for Compassionate Ground.","start":411.235,"end":419.79498,"sentiment":"neutral","sentiment_score":-0.01494368261867954},{"text":"She just needs to be able to do it for surgery 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soon.","start":1131.7869,"end":1132.8469,"sentiment":"positive","sentiment_score":0.4964294135570526},{"text":"See you.","start":1134.9869,"end":1135.4669,"sentiment":"neutral","sentiment_score":0.29824937880039215},{"text":"Bye.","start":1135.4669,"end":1135.9669,"sentiment":"neutral","sentiment_score":0.14977091550827026}],"sentiment":"positive","sentiment_score":0.3902839039053236,"num_words":7,"start":1131.7869,"end":1135.9669}]}}]},{"alternatives":[{"transcript":"Hello. Did you read the post? Yep. Yep. Oh, bless her. That's really nice. Oh, yeah. So Chantelle and I don't I don't think she realizes many people know about ringing the bell. So when you have your last chemo or radiation, you ring the bell. I don't know if you know that. Yeah. It gives me goosebumps, and she had a photo taken, which is great as well. So anyhow, she said, yeah. I had my last chemo or radiation last week, and I said, oh my god. Did you ring the bell? I was like, yes. I rang the bell. Yeah. Mhmm. Yep. Yep. Yep. Yep. And I said to her, she said, look, you know, I know to a lot of people, she said, she said, I don't know that that Dana would remember. I said, oh, she cries with with with you. I said, she knows. Like, I I said, I guarantee you, I could tell her your name, and you would I would get all of your history. And she just, like, was so, like, you know? And she then she went on about how, you know, you'd met her before and during, and this is the after and, you know, how how good you've been. So I think it was really, you know, important to put that little bit out there. So well done. That's beautiful. That's that is okay. You should be. Like, you you do a great job. And what was really funny was I rang, and she's got one of those phones where it says, you know, say your name and give a message and I'll answer if they can. And she took the call straight away. And she said to me, she said, I was going to call you. I prom I was really going to call you. And and I said, that's okay. So the universe made sure that it happened for us and, you know, So, anyhow, she's gone through some of the bits and pieces. So, basically, what it comes down to is after her surgery, now she the life's not on pause anymore. She can start to move forward. She's got 20 KGs that she's gotta get rid of. So she wants to have a chat with you. We've only got an hour and a half next Tuesday, but she wants to have a chat about two additional things. One, she wants to find out if she can get money from her super to get her BMI down from forty three. I've popped this in notes to thirty three by use of, no, not surgery. She wants to get Monjaro, so I don't know how that would go. Yeah. And the the other thing is she, apparently, she cracked a tooth. And because of going through the chemo and low platelet, she she she doesn't have many options. So she's got an appointment with Nova Dental to to get a quote for some, what do you call it, for an implant. So she turned around and she said to me, I know that's not what you wanna hear. And I said to her, Chantal, this is not about us. This is all about you, my love. I said, you know, I said, how old are you? She said, 43. I said, you got time? So then, you know, I said, Dana will run through, have a chat with you, and, you know, whatever you tell her, she'll, you know, she'll be able to provide you with answers. And if she can't, she'll research it. So alright. No. No. 20 kilos. No. No. No. No. 20 so she's gotta lose 20. She's sitting at a 100 and 20. And after all the chemo and the other meds, she's really stacked it on. And so for her to have the reconstructive surgery, which is covered by Gold Coast Uni Hospital, the fact that she had the she had a partial mastectomy of the right breast. So, yeah, so she she's covered by the hospital with that. She's also researching whether she's going to go through a reconstructive surgery or through a plastic surgeon. So but that's, yeah, that's not coming out of her super. That's coming you know, that that's something that's covered under health. Yeah. Yep. Yeah. No. No. Yep. Yep. Yep. She was so yeah. She she just I I think she was very sheepish about saying what she wanted to get the money for. And I I think that's pretty much because people, you know, they people don't have the right to judge. This is all about her. It's not about them. You know? So alrighty. Okay. So she's re yeah. Yeah. So what I'm gonna do is okay. Annual review is the August 18. Okay. Alrighty. So she apart from the fact that you're doing the advice, with her annual review due on the August 18 and yeah. Do you want to? Mhmm. Mhmm. Mhmm. Yep. Yep. Okay. Cool. Alright. So she will be on my list that I'm gonna write down here for Monday. I'll go through and do all her docs. So AR prep for Chantelle. No worries. Okay. Okay. So the week of the May 17, so that's for Colin. Who is that? Sorry. Colin Andrews. Okay. After no. That's okay. That's okay. At least I know what I've gotta gotta do. Okay. So we okay. So we're gonna do Carrie Andrews, send her docs, Colinette Andrews. We're going to book him in after the seventeenth. We're going to get a r prepped on for Chantelle Hislop. Let me have a look and see what else we've got on Monday. Sorry. I haven't been able to book you up. I've been trying. Mhmm. Yep. Mhmm. Yep. Yep. Okay. Cool. Cool. Okay. So what my role will be so on Monday, I'll do what I've gotta do here. But then what I'll try and do is I'll try and get people booked in for ARs only next week. Alright? Yep. Yep. Mhmm. Okay. Okay. Oh my god. The cats are going feral. Sorry. You couldn't hear it? Oh, my my cat growls like a truck. She sounds I thought there was when I first moved here, I thought I was hearing the trucks come down the mountain until I looked down the side. It was Pixie sitting there growling. She was super low, low growl. Oh my god. K. Alright. Okay. Well, I think we've got a plan. Well, thank you. Yeah. Okay. Oh, thank you. And so are you. And look. Next week will be a better week. The Internet hasn't crapped itself tonight, like or whatever it was. But yeah. But I think other people are finding that in the afternoon, it seems to be when people are getting home, that it seems to be that the Internet's going slower. So, you know yeah. Yes. Yep. Yep. Yep. Yep. Yeah. No. All good. I just wasn't sure what to do with him because I haven't had a I haven't been involved in that part of the process. And so we we're still going to have some additional training, but but, yeah, I'll get there. Oh, alright. Oh, thank you. Oh, yes. Yes. Alright. Well, what time it is, and what what time are you finishing tonight? You're about to finish at 07:30, Brenda Kelly. Oh, okay. Okay. Okay. Really? Oh, lordy. I yeah. Okay. Alright. Now with Brenda Kelly, let me just have a quick look. I wanna have a k. Let me y to see where she's at. Okay. So oh, that one. Yes. Yes. Yeah. She signed her OSA, so we don't have to book her in until I'll pop annual review. Oh, I've already done it. Holy snap and dove crap. Look at that. Yeah. So the January 15. Yep. Mhmm. Perfect. Yep. Perfect. Yep. That's great. Because, I mean, ultimately, we just don't know how these tasks are going to go. And at the beginning, I was told to load everybody into the project which I've done. And now I've just gotta go through that that find out who doesn't need to be there because we've got some people in there that aren't linked up. So I'm I'm doing two hours tomorrow morning from 06:30 till 08:30, and I'm going to just get stuck into that to get them all out of there. And that way, if we do have tasks in there, they're going to be relevant, not just thrown in the way that they have been. Because, like, yeah, and and people have just been reallocating them and it's like, oh, far out. So yeah. Alright. I'm gonna let you go. Have a fabulous weekend, and keep being the amazing amazing human you are. Okay? You are welcome. Yep. What a great way to end it. Right? Oh, Yeah. I think I I think probably you and I have been pretty quiet throughout the day. Not just, you know, you just sit there with your keyboard. Tap, tap, tap, tap, tap. You just do it. Holy shit. Oh, alright. Oh, really? Oh god. Well, poor old Jack. I spent time on the phone with him because his phone was muted. And so we went through all the settings, and and then we just shut down, start again, and it worked. Same thing with Sammy. So, yeah, crap happens. Alrighty. Okay. Well, look, I'll speak to you on Monday. You have a fabulous weekend, and I hope a Aidan has a great weekend and feels much better. Oh, that's so cute. Oh, I will. I will. You too. Octavia's come out and told me that it's a surprise, but she's bought me something. And it's just great. How cute is that? But it's a surprise. I said, can I see it? Oh, I didn't know what she's talking about. So no. No. No. It's a surprise. I got you spray. Okay. Bloody adorable. Alright. Yeah. Yeah. Mhmm. Yep. I've already sent it. Yep. I've already sent it. Yep. Now on oh, that's awesome. Generally, with with a Google review, I hit them up real quick because I know if we get them while they're remembering yep. Where did I put it? Opportunities. Their activity. There. Yes. So and this is where we're gonna learn what's easier way where where to if they call us, it would I put it on the actual opportunity that the Google review. So I I yeah. Yeah. So I don't know moving forward whether that's something we should be putting on the contact or I'm sure we'll find out. But yep. So, yeah, yeah, but that was sent. Let's have a look and see if he has jumped in there. Wouldn't it be good if he has? There we go. Not 169. It was 1 69 last week. Well, that was actually two days ago because I always check it to to see if we've got any new ones in. Yeah. Michelle Warner was the last one. Yeah. Yeah. I sent it through to Pru so Pru would know that it was put through. So yeah. Alright. Yeah. Yep. Yep. Absolutely. Absolutely. If there's anything because I I don't know. With the SOAs, when you do those presentations, if there's anything that I need to add to it, please let me know because I'm really a bit clueless at this point without knowing and having, you know, a little bit more training on what happens with the SOA presentations and what's needed. Okay? Alright. Okay. Awesome. Okay. Well, have a fabulous weekend. Okay? I could do. Okay. Take care. Bye bye. 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Did you read the post? Yep. Yep. Oh, bless her.\n\nThat's really nice. Oh, yeah. So Chantelle and I don't I don't think she realizes many people know about ringing the bell. So when you have your last chemo or radiation, you ring the bell. I don't know if you know that.\n\nYeah. It gives me goosebumps, and she had a photo taken, which is great as well. So anyhow, she said, yeah. I had my last chemo or radiation last week, and I said, oh my god. Did you ring the bell?\n\nI was like, yes. I rang the bell. Yeah. Mhmm. Yep.\n\nYep. Yep. Yep. And I said to her, she said, look, you know, I know to a lot of people, she said, she said, I don't know that that Dana would remember. I said, oh, she cries with with with you.\n\nI said, she knows. Like, I I said, I guarantee you, I could tell her your name, and you would I would get all of your history. And she just, like, was so, like, you know? And she then she went on about how, you know, you'd met her before and during, and this is the after and, you know, how how good you've been. So I think it was really, you know, important to put that little bit out there.\n\nSo well done. That's beautiful. That's that is okay. You should be. Like, you you do a great job.\n\nAnd what was really funny was I rang, and she's got one of those phones where it says, you know, say your name and give a message and I'll answer if they can. And she took the call straight away. And she said to me, she said, I was going to call you. I prom I was really going to call you. And and I said, that's okay.\n\nSo the universe made sure that it happened for us and, you know, So, anyhow, she's gone through some of the bits and pieces. So, basically, what it comes down to is after her surgery, now she the life's not on pause anymore. She can start to move forward. She's got 20 KGs that she's gotta get rid of. So she wants to have a chat with you.\n\nWe've only got an hour and a half next Tuesday, but she wants to have a chat about two additional things. One, she wants to find out if she can get money from her super to get her BMI down from forty three. I've popped this in notes to thirty three by use of, no, not surgery. She wants to get Monjaro, so I don't know how that would go. Yeah.\n\nAnd the the other thing is she, apparently, she cracked a tooth. And because of going through the chemo and low platelet, she she she doesn't have many options. So she's got an appointment with Nova Dental to to get a quote for some, what do you call it, for an implant. So she turned around and she said to me, I know that's not what you wanna hear. And I said to her, Chantal, this is not about us.\n\nThis is all about you, my love. I said, you know, I said, how old are you? She said, 43. I said, you got time? So then, you know, I said, Dana will run through, have a chat with you, and, you know, whatever you tell her, she'll, you know, she'll be able to provide you with answers.\n\nAnd if she can't, she'll research it. So alright. No. No. 20 kilos.\n\nNo. No. No. No. 20 so she's gotta lose 20.\n\nShe's sitting at a 100 and 20. And after all the chemo and the other meds, she's really stacked it on. And so for her to have the reconstructive surgery, which is covered by Gold Coast Uni Hospital, the fact that she had the she had a partial mastectomy of the right breast. So, yeah, so she she's covered by the hospital with that. She's also researching whether she's going to go through a reconstructive surgery or through a plastic surgeon.\n\nSo but that's, yeah, that's not coming out of her super. That's coming you know, that that's something that's covered under health. Yeah. Yep. Yeah.\n\nNo. No. Yep. Yep. Yep.\n\nShe was so yeah. She she just I I think she was very sheepish about saying what she wanted to get the money for. And I I think that's pretty much because people, you know, they people don't have the right to judge. This is all about her. It's not about them.\n\nYou know? So alrighty. Okay. So she's re yeah. Yeah.\n\nSo what I'm gonna do is okay. Annual review is the August 18. Okay. Alrighty. So she apart from the fact that you're doing the advice, with her annual review due on the August 18 and yeah.\n\nDo you want to? Mhmm. Mhmm. Mhmm. Yep.\n\nYep. Okay. Cool. Alright. So she will be on my list that I'm gonna write down here for Monday.\n\nI'll go through and do all her docs. So AR prep for Chantelle. No worries. Okay. Okay.\n\nSo the week of the May 17, so that's for Colin. Who is that? Sorry. Colin Andrews. Okay.\n\nAfter no. That's okay. That's okay. At least I know what I've gotta gotta do. Okay.\n\nSo we okay. So we're gonna do Carrie Andrews, send her docs, Colinette Andrews. We're going to book him in after the seventeenth. We're going to get a r prepped on for Chantelle Hislop. Let me have a look and see what else we've got on Monday.\n\nSorry. I haven't been able to book you up. I've been trying. Mhmm. Yep.\n\nMhmm. Yep. Yep. Okay. Cool.\n\nCool. Okay. So what my role will be so on Monday, I'll do what I've gotta do here. But then what I'll try and do is I'll try and get people booked in for ARs only next week. Alright?\n\nYep. Yep. Mhmm. Okay. Okay.\n\nOh my god. The cats are going feral. Sorry. You couldn't hear it? Oh, my my cat growls like a truck.\n\nShe sounds I thought there was when I first moved here, I thought I was hearing the trucks come down the mountain until I looked down the side. It was Pixie sitting there growling. She was super low, low growl. Oh my god. K.\n\nAlright. Okay. Well, I think we've got a plan. Well, thank you. Yeah.\n\nOkay. Oh, thank you. And so are you. And look. Next week will be a better week.\n\nThe Internet hasn't crapped itself tonight, like or whatever it was. But yeah. But I think other people are finding that in the afternoon, it seems to be when people are getting home, that it seems to be that the Internet's going slower. So, you know yeah. Yes.\n\nYep. Yep. Yep. Yep. Yeah.\n\nNo. All good. I just wasn't sure what to do with him because I haven't had a I haven't been involved in that part of the process. And so we we're still going to have some additional training, but but, yeah, I'll get there. Oh, alright.\n\nOh, thank you. Oh, yes. Yes. Alright. Well, what time it is, and what what time are you finishing tonight?\n\nYou're about to finish at 07:30, Brenda Kelly. Oh, okay. Okay. Okay. Really?\n\nOh, lordy. I yeah. Okay. Alright. Now with Brenda Kelly, let me just have a quick look.\n\nI wanna have a k. Let me y to see where she's at. Okay. So oh, that one. Yes.\n\nYes. Yeah. She signed her OSA, so we don't have to book her in until I'll pop annual review. Oh, I've already done it. Holy snap and dove crap.\n\nLook at that. Yeah. So the January 15. Yep. Mhmm.\n\nPerfect. Yep. Perfect. Yep. That's great.\n\nBecause, I mean, ultimately, we just don't know how these tasks are going to go. And at the beginning, I was told to load everybody into the project which I've done. And now I've just gotta go through that that find out who doesn't need to be there because we've got some people in there that aren't linked up. So I'm I'm doing two hours tomorrow morning from 06:30 till 08:30, and I'm going to just get stuck into that to get them all out of there. And that way, if we do have tasks in there, they're going to be relevant, not just thrown in the way that they have been.\n\nBecause, like, yeah, and and people have just been reallocating them and it's like, oh, far out. So yeah. Alright. I'm gonna let you go. Have a fabulous weekend, and keep being the amazing amazing human you are.\n\nOkay? You are welcome. Yep. What a great way to end it. Right?\n\nOh, Yeah. I think I I think probably you and I have been pretty quiet throughout the day. Not just, you know, you just sit there with your keyboard. Tap, tap, tap, tap, tap. You just do it.\n\nHoly shit. Oh, alright. Oh, really? Oh god. Well, poor old Jack.\n\nI spent time on the phone with him because his phone was muted. And so we went through all the settings, and and then we just shut down, start again, and it worked. Same thing with Sammy. So, yeah, crap happens. Alrighty.\n\nOkay. Well, look, I'll speak to you on Monday. You have a fabulous weekend, and I hope a Aidan has a great weekend and feels much better. Oh, that's so cute. Oh, I will.\n\nI will. You too. Octavia's come out and told me that it's a surprise, but she's bought me something. And it's just great. How cute is that?\n\nBut it's a surprise. I said, can I see it? Oh, I didn't know what she's talking about. So no. No.\n\nNo. It's a surprise. I got you spray. Okay. Bloody adorable.\n\nAlright. Yeah. Yeah. Mhmm. Yep.\n\nI've already sent it. Yep. I've already sent it. Yep. Now on oh, that's awesome.\n\nGenerally, with with a Google review, I hit them up real quick because I know if we get them while they're remembering yep. Where did I put it? Opportunities. Their activity. There.\n\nYes. So and this is where we're gonna learn what's easier way where where to if they call us, it would I put it on the actual opportunity that the Google review. So I I yeah. Yeah. So I don't know moving forward whether that's something we should be putting on the contact or I'm sure we'll find out.\n\nBut yep. So, yeah, yeah, but that was sent. Let's have a look and see if he has jumped in there. Wouldn't it be good if he has? There we go.\n\nNot 169. It was 1 69 last week. Well, that was actually two days ago because I always check it to to see if we've got any new ones in. Yeah. Michelle Warner was the last one.\n\nYeah. Yeah. I sent it through to Pru so Pru would know that it was put through. So yeah. Alright.\n\nYeah. Yep. Yep. Absolutely. Absolutely.\n\nIf there's anything because I I don't know. With the SOAs, when you do those presentations, if there's anything that I need to add to it, please let me know because I'm really a bit clueless at this point without knowing and having, you know, a little bit more training on what happens with the SOA presentations and what's needed. Okay? Alright. Okay.\n\nAwesome. Okay. Well, have a fabulous weekend. Okay? I could do.\n\nOkay. Take care. Bye bye. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.96,"end":3.46,"sentiment":"neutral","sentiment_score":0.03117736615240574},{"text":"Did you read the post?","start":3.52,"end":4.9,"sentiment":"neutral","sentiment_score":0.025535529106855394},{"text":"Yep.","start":13.615,"end":14.115,"sentiment":"positive","sentiment_score":0.4203326106071472},{"text":"Yep.","start":15.775001,"end":16.275002,"sentiment":"neutral","sentiment_score":0.2722707986831665},{"text":"Oh, bless her.","start":20.015,"end":21.615,"sentiment":"positive","sentiment_score":0.5996892849604288}],"sentiment":"neutral","sentiment_score":0.24095693416893482,"num_words":11,"start":2.96,"end":21.615},{"sentences":[{"text":"That's really nice.","start":21.615,"end":22.755001,"sentiment":"positive","sentiment_score":0.6192809542020162},{"text":"Oh, yeah.","start":23.455,"end":24.814999,"sentiment":"neutral","sentiment_score":0.09445398673415184},{"text":"So Chantelle and I don't I don't think she realizes many people know about ringing the bell.","start":24.814999,"end":32.97,"sentiment":"neutral","sentiment_score":-0.024067809312220884},{"text":"So when you have your last chemo or radiation, you ring the bell.","start":33.91,"end":38.55,"sentiment":"neutral","sentiment_score":-0.032870185059996754},{"text":"I don't know if you know that.","start":38.55,"end":40.005,"sentiment":"neutral","sentiment_score":-0.05502509804708617}],"sentiment":"neutral","sentiment_score":0.019645475848977054,"num_words":42,"start":21.615,"end":40.005},{"sentences":[{"text":"Yeah.","start":42.405003,"end":42.645,"sentiment":"neutral","sentiment_score":0.13447275757789612},{"text":"It gives me goosebumps, and she had a photo taken, which is great as well.","start":42.645,"end":46.325,"sentiment":"neutral","sentiment_score":0.2654739628235499},{"text":"So anyhow, she said, yeah.","start":46.325,"end":47.365,"sentiment":"neutral","sentiment_score":0.0370594035834074},{"text":"I had my last chemo or radiation last week, and I said, oh my god.","start":47.365,"end":51.445,"sentiment":"neutral","sentiment_score":-0.013945136529703936},{"text":"Did you ring the bell?","start":51.445,"end":52.245,"sentiment":"neutral","sentiment_score":-0.017470154352486132}],"sentiment":"neutral","sentiment_score":0.09769149751561444,"num_words":41,"start":42.405003,"end":52.245},{"sentences":[{"text":"I was like, yes.","start":52.245,"end":53.045002,"sentiment":"neutral","sentiment_score":-0.004187489626929164},{"text":"I rang the bell.","start":53.045002,"end":54.105,"sentiment":"neutral","sentiment_score":-0.004390626447275281},{"text":"Yeah.","start":63.699997,"end":64.2,"sentiment":"neutral","sentiment_score":-0.07562786340713501},{"text":"Mhmm.","start":66.899994,"end":67.399994,"sentiment":"neutral","sentiment_score":-0.06374716758728027},{"text":"Yep.","start":69.685,"end":70.185,"sentiment":"neutral","sentiment_score":0.13598200678825378}],"sentiment":"neutral","sentiment_score":-0.0034277716820890255,"num_words":11,"start":52.245,"end":70.185},{"sentences":[{"text":"Yep.","start":71.284996,"end":71.784996,"sentiment":"neutral","sentiment_score":0.33297908306121826},{"text":"Yep.","start":72.485,"end":72.805,"sentiment":"neutral","sentiment_score":0.056517116725444794},{"text":"Yep.","start":72.805,"end":73.305,"sentiment":"neutral","sentiment_score":0.0438937209546566},{"text":"And I said to her, she said, look, you know, I know to a lot of people, she said, she said, I don't know that that Dana would remember.","start":73.525,"end":82.085,"sentiment":"neutral","sentiment_score":0.017531140739547795},{"text":"I said, oh, she cries with with with you.","start":82.085,"end":85.68,"sentiment":"neutral","sentiment_score":-0.010778476173679033}],"sentiment":"neutral","sentiment_score":0.020604554064026694,"num_words":41,"start":71.284996,"end":85.68},{"sentences":[{"text":"I said, she knows.","start":85.899994,"end":87.579994,"sentiment":"neutral","sentiment_score":0.010126340202987194},{"text":"Like, I I said, I guarantee you, I could tell her your name, and you would I would get all of your history.","start":87.579994,"end":94.079994,"sentiment":"neutral","sentiment_score":0.05655380532793377},{"text":"And she just, like, was so, like, you know?","start":94.939995,"end":99.015,"sentiment":"neutral","sentiment_score":0.0368278067972925},{"text":"And she then she went on about how, you know, you'd met her before and during, and this is the after and, you know, how how good you've been.","start":99.075,"end":108.115,"sentiment":"neutral","sentiment_score":0.09881123014051339},{"text":"So I think it was really, you know, important to put that little bit out there.","start":108.115,"end":113.10999,"sentiment":"neutral","sentiment_score":0.1334711848758161}],"sentiment":"neutral","sentiment_score":0.08239207131627166,"num_words":81,"start":85.899994,"end":113.10999},{"sentences":[{"text":"So well done.","start":113.10999,"end":113.99,"sentiment":"neutral","sentiment_score":0.19856455425421396},{"text":"That's beautiful.","start":113.99,"end":114.729996,"sentiment":"positive","sentiment_score":0.5825625658035278},{"text":"That's that is okay.","start":115.99,"end":117.60999,"sentiment":"positive","sentiment_score":0.43939807265996933},{"text":"You should be.","start":117.67,"end":118.71,"sentiment":"positive","sentiment_score":0.5742067694664001},{"text":"Like, you you do a great job.","start":118.71,"end":121.509995,"sentiment":"positive","sentiment_score":0.7349106243678502}],"sentiment":"positive","sentiment_score":0.5466003033675646,"num_words":19,"start":113.10999,"end":121.509995},{"sentences":[{"text":"And what was really funny was I rang, and she's got one of those phones where it says, you know, say your name and give a message and I'll answer if they can.","start":121.509995,"end":131.105,"sentiment":"neutral","sentiment_score":0.037536870264871555},{"text":"And she took the call straight away.","start":131.405,"end":133.265,"sentiment":"neutral","sentiment_score":0.01791711284645966},{"text":"And she said to me, she said, I was going to call you.","start":133.885,"end":138.46,"sentiment":"neutral","sentiment_score":0.19960835518745276},{"text":"I prom I was really going to call you.","start":138.46,"end":141.04001,"sentiment":"neutral","sentiment_score":0.0628551265431775},{"text":"And and I said, that's okay.","start":141.66,"end":143.84,"sentiment":"neutral","sentiment_score":0.049281805753707886}],"sentiment":"neutral","sentiment_score":0.07088870734578985,"num_words":68,"start":121.509995,"end":143.84},{"sentences":[{"text":"So the universe made sure that it happened for us and, you know, So, anyhow, she's gone through some of the bits and pieces.","start":143.98001,"end":151.535,"sentiment":"neutral","sentiment_score":-0.04462926105285684},{"text":"So, basically, what it comes down to is after her surgery, now she the life's not on pause anymore.","start":151.535,"end":159.77501,"sentiment":"neutral","sentiment_score":-0.08551603065509546},{"text":"She can start to move forward.","start":159.77501,"end":161.395,"sentiment":"neutral","sentiment_score":-0.045162325724959373},{"text":"She's got 20 KGs that she's gotta get rid of.","start":161.73,"end":164.79,"sentiment":"neutral","sentiment_score":-0.12604627013206482},{"text":"So she wants to have a chat with you.","start":165.17,"end":167.73,"sentiment":"neutral","sentiment_score":0.017004545571075544}],"sentiment":"neutral","sentiment_score":-0.059916214606560325,"num_words":68,"start":143.98001,"end":167.73},{"sentences":[{"text":"We've only got an hour and a half next Tuesday, but she wants to have a chat about two additional things.","start":167.73,"end":174.69,"sentiment":"neutral","sentiment_score":0.00945578289351293},{"text":"One, she wants to find out if she can get money from her super to get her BMI down from forty three.","start":174.69,"end":184.535,"sentiment":"neutral","sentiment_score":0.01411783652888103},{"text":"I've popped this in notes to thirty three by use of, no, not surgery.","start":184.535,"end":191.40999,"sentiment":"neutral","sentiment_score":0.0017770941901419843},{"text":"She wants to get Monjaro, so I don't know how that would go.","start":191.62999,"end":196.04999,"sentiment":"neutral","sentiment_score":-0.031005780714062545},{"text":"Yeah.","start":198.43,"end":198.82999,"sentiment":"neutral","sentiment_score":-0.02743617445230484}],"sentiment":"neutral","sentiment_score":0.0014581949200848459,"num_words":71,"start":167.73,"end":198.82999},{"sentences":[{"text":"And the the other thing is she, apparently, she cracked a tooth.","start":198.82999,"end":204.745,"sentiment":"neutral","sentiment_score":-0.09862393451233704},{"text":"And because of going through the chemo and low platelet, she she she doesn't have many options.","start":205.365,"end":213.685,"sentiment":"neutral","sentiment_score":-0.09988744819865507},{"text":"So she's got an appointment with Nova Dental to to get a quote for some, what do you call it, for an implant.","start":213.685,"end":221.92,"sentiment":"neutral","sentiment_score":-0.04883177740418393},{"text":"So she turned around and she said to me, I know that's not what you wanna 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tell her, she'll, you know, she'll be able to provide you with answers.","start":238.245,"end":250.64,"sentiment":"neutral","sentiment_score":0.005392277535671989}],"sentiment":"neutral","sentiment_score":-0.004853437763060732,"num_words":58,"start":230.3,"end":250.64},{"sentences":[{"text":"And if she can't, she'll research it.","start":250.64,"end":252.57999,"sentiment":"neutral","sentiment_score":-0.022977328060993125},{"text":"So alright.","start":252.64,"end":255.39,"sentiment":"neutral","sentiment_score":0.011908637708984315},{"text":"No.","start":260.335,"end":260.495,"sentiment":"neutral","sentiment_score":-0.14203029870986938},{"text":"No.","start":260.495,"end":260.975,"sentiment":"neutral","sentiment_score":-0.152180016040802},{"text":"20 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20.","start":269.695,"end":271.715,"sentiment":"neutral","sentiment_score":-0.06672352658850807},{"text":"And after all the chemo and the other meds, she's really stacked it on.","start":272.22,"end":276.88,"sentiment":"neutral","sentiment_score":-0.05324786528944969},{"text":"And so for her to have the reconstructive surgery, which is covered by Gold Coast Uni Hospital, the fact that she had the she had a partial mastectomy of the right breast.","start":277.1,"end":287.82498,"sentiment":"neutral","sentiment_score":-0.024143013230059296},{"text":"So, yeah, so she she's covered by the hospital with that.","start":288.285,"end":293.66498,"sentiment":"neutral","sentiment_score":-0.017047944055362182},{"text":"She's also researching whether she's going to go through a reconstructive surgery or through a plastic 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health.","start":306.97,"end":310.99,"sentiment":"neutral","sentiment_score":-0.05139441754330288},{"text":"Yeah.","start":312.16998,"end":312.66998,"sentiment":"neutral","sentiment_score":0.01297125779092312},{"text":"Yep.","start":314.56998,"end":315.045,"sentiment":"neutral","sentiment_score":0.22916226089000705},{"text":"Yeah.","start":316.405,"end":316.905,"sentiment":"neutral","sentiment_score":0.03142461180686951}],"sentiment":"neutral","sentiment_score":-0.05315085593611002,"num_words":25,"start":303.61,"end":316.905},{"sentences":[{"text":"No.","start":319.68503,"end":320.18503,"sentiment":"neutral","sentiment_score":-0.11395931988954544},{"text":"No.","start":320.405,"end":320.905,"sentiment":"neutral","sentiment_score":-0.15372665226459503},{"text":"Yep.","start":331.3,"end":331.8,"sentiment":"neutral","sentiment_score":0.2469295710325241},{"text":"Yep.","start":334.58,"end":335.08,"sentiment":"neutral","sentiment_score":0.14273545145988464},{"text":"Yep.","start":335.22,"end":335.7,"sentiment":"neutral","sentiment_score":0.08685137331485748}],"sentiment":"neutral","sentiment_score":0.04176608473062515,"num_words":5,"start":319.68503,"end":335.7},{"sentences":[{"text":"She was so yeah.","start":335.7,"end":337.94,"sentiment":"neutral","sentiment_score":0.019696344155818224},{"text":"She she just I I think she was very sheepish about saying what she wanted to get the money for.","start":337.94,"end":346.275,"sentiment":"neutral","sentiment_score":-0.22118549682199956},{"text":"And I I think that's pretty much because people, you know, they people don't have the right to judge.","start":346.275,"end":352.675,"sentiment":"neutral","sentiment_score":-0.23428098857402802},{"text":"This is all about her.","start":352.675,"end":353.715,"sentiment":"neutral","sentiment_score":-0.08247134536504745},{"text":"It's not about them.","start":353.715,"end":354.85498,"sentiment":"neutral","sentiment_score":-0.1083416473120451}],"sentiment":"neutral","sentiment_score":-0.1854228203614744,"num_words":52,"start":335.7,"end":354.85498},{"sentences":[{"text":"You know?","start":355.06998,"end":355.72998,"sentiment":"neutral","sentiment_score":-0.06093066930770874},{"text":"So alrighty.","start":356.19,"end":357.49,"sentiment":"neutral","sentiment_score":0.24501247704029083},{"text":"Okay.","start":358.19,"end":358.59,"sentiment":"neutral","sentiment_score":0.3065967261791229},{"text":"So she's re yeah.","start":358.59,"end":360.84998,"sentiment":"positive","sentiment_score":0.49325621128082275},{"text":"Yeah.","start":361.47,"end":361.97,"sentiment":"neutral","sentiment_score":0.1742696762084961}],"sentiment":"neutral","sentiment_score":0.28220548629760744,"num_words":10,"start":355.06998,"end":361.97},{"sentences":[{"text":"So what I'm gonna do is okay.","start":362.50998,"end":368.465,"sentiment":"neutral","sentiment_score":0.10580327361822128},{"text":"Annual review is the August 18.","start":368.525,"end":370.945,"sentiment":"neutral","sentiment_score":0.043494939183195434},{"text":"Okay.","start":372.045,"end":372.545,"sentiment":"neutral","sentiment_score":0.07341272383928299},{"text":"Alrighty.","start":372.605,"end":373.105,"sentiment":"neutral","sentiment_score":0.1193024516105652},{"text":"So she apart from the fact that you're doing the advice, with her annual review due on the August 18 and yeah.","start":373.245,"end":387.39,"sentiment":"neutral","sentiment_score":0.06478349813683466}],"sentiment":"neutral","sentiment_score":0.07079850499694412,"num_words":37,"start":362.50998,"end":387.39},{"sentences":[{"text":"Do you want 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she will be on my list that I'm gonna write down here for Monday.","start":438.33002,"end":443.655,"sentiment":"neutral","sentiment_score":0.19701356490453084}],"sentiment":"neutral","sentiment_score":0.20070014345018486,"num_words":19,"start":436.65002,"end":443.655},{"sentences":[{"text":"I'll go through and do all her docs.","start":444.595,"end":447.89502,"sentiment":"neutral","sentiment_score":0.11297274194657803},{"text":"So AR prep for Chantelle.","start":447.95502,"end":449.975,"sentiment":"neutral","sentiment_score":0.09888380318880081},{"text":"No 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what my role will be so on Monday, I'll do what I've gotta do here.","start":556.06,"end":561.68,"sentiment":"neutral","sentiment_score":0.16982581187039614},{"text":"But then what I'll try and do is I'll try and get people booked in for ARs only next 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okay.","start":709.28503,"end":710.185,"sentiment":"neutral","sentiment_score":0.048211646266281605},{"text":"Okay.","start":711.445,"end":711.945,"sentiment":"neutral","sentiment_score":0.039338618516922},{"text":"Okay.","start":717.38,"end":717.88,"sentiment":"neutral","sentiment_score":0.06741790473461151},{"text":"Really?","start":722.58,"end":723.08,"sentiment":"neutral","sentiment_score":0.22720415890216827}],"sentiment":"neutral","sentiment_score":0.0521941571854628,"num_words":13,"start":698.98004,"end":723.08},{"sentences":[{"text":"Oh, lordy.","start":724.10004,"end":724.92004,"sentiment":"neutral","sentiment_score":0.21340594440698624},{"text":"I yeah.","start":726.26,"end":727.96,"sentiment":"neutral","sentiment_score":0.3146449625492096},{"text":"Okay.","start":729.125,"end":729.625,"sentiment":"neutral","sentiment_score":0.13969022035598755},{"text":"Alright.","start":729.925,"end":730.40497,"sentiment":"neutral","sentiment_score":0.09309959411621094},{"text":"Now with 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fabulous weekend, and keep being the amazing amazing human you are.","start":846.065,"end":851.105,"sentiment":"positive","sentiment_score":0.5975118096058185}],"sentiment":"neutral","sentiment_score":0.2760803722041218,"num_words":38,"start":835.95,"end":851.105},{"sentences":[{"text":"Okay?","start":851.105,"end":851.605,"sentiment":"positive","sentiment_score":0.3925253748893738},{"text":"You are welcome.","start":854.22003,"end":855.2,"sentiment":"neutral","sentiment_score":0.23900359869003296},{"text":"Yep.","start":855.98,"end":856.48,"sentiment":"neutral","sentiment_score":0.13131165504455566},{"text":"What a great way to end it.","start":856.62,"end":858.14,"sentiment":"neutral","sentiment_score":0.26438977888652254},{"text":"Right?","start":858.14,"end":858.64,"sentiment":"neutral","sentiment_score":0.14627332985401154}],"sentiment":"neutral","sentiment_score":0.2490653544664383,"num_words":13,"start":851.105,"end":858.64},{"sentences":[{"text":"Oh, Yeah.","start":863.98,"end":866.195,"sentiment":"neutral","sentiment_score":0.04661001916974783},{"text":"I think I I think probably you and I have been pretty quiet throughout the day.","start":866.29504,"end":873.075,"sentiment":"neutral","sentiment_score":-0.060022915014997125},{"text":"Not just, you know, you just sit there with your keyboard.","start":873.375,"end":877.135,"sentiment":"neutral","sentiment_score":-0.02572242830964652},{"text":"Tap, tap, tap, tap, tap.","start":877.135,"end":878.22,"sentiment":"neutral","sentiment_score":-0.011515496671199799},{"text":"You just do it.","start":878.77997,"end":880.0,"sentiment":"neutral","sentiment_score":-0.028441937640309334}],"sentiment":"neutral","sentiment_score":-0.0347746986111528,"num_words":38,"start":863.98,"end":880.0},{"sentences":[{"text":"Holy shit.","start":880.77997,"end":881.68,"sentiment":"neutral","sentiment_score":-0.14580805227160454},{"text":"Oh, alright.","start":881.81995,"end":882.72,"sentiment":"neutral","sentiment_score":0.0051813111640512935},{"text":"Oh, really?","start":890.71497,"end":891.375,"sentiment":"neutral","sentiment_score":-0.010952495969831944},{"text":"Oh god.","start":891.915,"end":892.815,"sentiment":"neutral","sentiment_score":-0.07091165706515312},{"text":"Well, poor old Jack.","start":898.39496,"end":899.675,"sentiment":"neutral","sentiment_score":-0.19765062630176544}],"sentiment":"neutral","sentiment_score":-0.10296535779101153,"num_words":12,"start":880.77997,"end":899.675},{"sentences":[{"text":"I spent time on the phone with him because his phone was muted.","start":899.675,"end":903.135,"sentiment":"neutral","sentiment_score":-0.11837913669072665},{"text":"And so we went through all the settings, and and then we just shut down, start again, and it worked.","start":903.39996,"end":911.26,"sentiment":"neutral","sentiment_score":-0.03514701016247272},{"text":"Same thing with Sammy.","start":911.32,"end":912.54,"sentiment":"neutral","sentiment_score":-0.0638842424377799},{"text":"So, yeah, crap happens.","start":912.92,"end":915.26,"sentiment":"neutral","sentiment_score":-0.18629859760403633},{"text":"Alrighty.","start":916.335,"end":916.835,"sentiment":"neutral","sentiment_score":0.037641219794750214}],"sentiment":"neutral","sentiment_score":-0.0763085504905099,"num_words":42,"start":899.675,"end":916.835},{"sentences":[{"text":"Okay.","start":918.255,"end":918.575,"sentiment":"neutral","sentiment_score":0.06091199070215225},{"text":"Well, look, I'll speak to you on Monday.","start":918.575,"end":920.255,"sentiment":"neutral","sentiment_score":0.17452104948461056},{"text":"You have a fabulous weekend, and I hope a Aidan has a great weekend and feels much better.","start":920.255,"end":926.035,"sentiment":"positive","sentiment_score":0.6075169477197859},{"text":"Oh, that's so cute.","start":932.11,"end":933.41003,"sentiment":"positive","sentiment_score":0.6275448203086853},{"text":"Oh, I will.","start":936.91003,"end":937.73004,"sentiment":"neutral","sentiment_score":0.169241930047671}],"sentiment":"positive","sentiment_score":0.45324383873273344,"num_words":34,"start":918.255,"end":937.73004},{"sentences":[{"text":"I will.","start":937.79004,"end":938.27,"sentiment":"neutral","sentiment_score":0.1452174410223961},{"text":"You too.","start":938.27,"end":938.91003,"sentiment":"neutral","sentiment_score":0.1452205702662468},{"text":"Octavia's come out and told me that it's a surprise, but she's bought me something.","start":938.91003,"end":945.335,"sentiment":"neutral","sentiment_score":0.06971367845932643},{"text":"And it's just great.","start":945.875,"end":947.415,"sentiment":"positive","sentiment_score":0.35030002519488335},{"text":"How cute is that?","start":948.03503,"end":949.335,"sentiment":"neutral","sentiment_score":0.25502655282616615}],"sentiment":"neutral","sentiment_score":0.14992175968708815,"num_words":27,"start":937.79004,"end":949.335},{"sentences":[{"text":"But it's a surprise.","start":949.47504,"end":950.455,"sentiment":"neutral","sentiment_score":0.06291628070175648},{"text":"I said, can I see it?","start":951.315,"end":952.915,"sentiment":"neutral","sentiment_score":0.019383640338977177},{"text":"Oh, I didn't know what she's talking about.","start":952.915,"end":954.435,"sentiment":"neutral","sentiment_score":-0.04678751714527607},{"text":"So no.","start":954.435,"end":954.995,"sentiment":"neutral","sentiment_score":-0.06904538348317146},{"text":"No.","start":954.995,"end":955.155,"sentiment":"neutral","sentiment_score":-0.09406908601522446}],"sentiment":"neutral","sentiment_score":-0.011356810728708902,"num_words":21,"start":949.47504,"end":955.155},{"sentences":[{"text":"No.","start":955.155,"end":955.315,"sentiment":"neutral","sentiment_score":-0.09997908771038055},{"text":"It's a surprise.","start":955.315,"end":956.195,"sentiment":"neutral","sentiment_score":-0.06583884606758754},{"text":"I got you spray.","start":956.195,"end":957.255,"sentiment":"neutral","sentiment_score":-0.016338780522346497},{"text":"Okay.","start":957.49,"end":957.99,"sentiment":"neutral","sentiment_score":0.11118100583553314},{"text":"Bloody adorable.","start":959.57,"end":960.47003,"sentiment":"neutral","sentiment_score":0.2976081818342209}],"sentiment":"neutral","sentiment_score":0.03123151104558598,"num_words":11,"start":955.155,"end":960.47003},{"sentences":[{"text":"Alright.","start":961.33,"end":961.83,"sentiment":"neutral","sentiment_score":0.21784082055091855},{"text":"Yeah.","start":962.77,"end":963.27,"sentiment":"neutral","sentiment_score":0.0406060591340065},{"text":"Yeah.","start":963.49,"end":963.99,"sentiment":"neutral","sentiment_score":0.007957903668284416},{"text":"Mhmm.","start":977.90497,"end":978.38495,"sentiment":"neutral","sentiment_score":-0.0045854137279093266},{"text":"Yep.","start":978.38495,"end":978.88495,"sentiment":"neutral","sentiment_score":-0.00007021985948085785}],"sentiment":"neutral","sentiment_score":0.05234982995316386,"num_words":5,"start":961.33,"end":978.88495},{"sentences":[{"text":"I've already sent it.","start":980.94495,"end":982.32495,"sentiment":"neutral","sentiment_score":0.00040211784653365655},{"text":"Yep.","start":983.24,"end":983.56,"sentiment":"neutral","sentiment_score":0.02738272026181221},{"text":"I've already sent it.","start":983.56,"end":984.76,"sentiment":"neutral","sentiment_score":0.04105096310377121},{"text":"Yep.","start":984.76,"end":985.26,"sentiment":"neutral","sentiment_score":0.10520264506340028},{"text":"Now on oh, that's awesome.","start":986.68,"end":990.38,"sentiment":"positive","sentiment_score":0.3919096261262894}],"sentiment":"neutral","sentiment_score":0.15052972131719192,"num_words":15,"start":980.94495,"end":990.38},{"sentences":[{"text":"Generally, with with a Google review, I hit them up real quick because I know if we get them while they're remembering yep.","start":990.6,"end":1001.335,"sentiment":"neutral","sentiment_score":0.08044305967126528},{"text":"Where did I put it?","start":1001.335,"end":1002.715,"sentiment":"neutral","sentiment_score":0.004237562883645296},{"text":"Opportunities.","start":1003.335,"end":1003.835,"sentiment":"neutral","sentiment_score":0.03405596688389778},{"text":"Their activity.","start":1005.655,"end":1006.715,"sentiment":"neutral","sentiment_score":0.029722919687628746},{"text":"There.","start":1010.15,"end":1010.65,"sentiment":"neutral","sentiment_score":0.04187631607055664}],"sentiment":"neutral","sentiment_score":0.06271113466209499,"num_words":32,"start":990.6,"end":1010.65},{"sentences":[{"text":"Yes.","start":1010.79004,"end":1011.29004,"sentiment":"neutral","sentiment_score":0.0815793126821518},{"text":"So and this is where we're gonna learn what's easier way where where to if they call us, it would I put it on the actual opportunity that the Google review.","start":1011.51,"end":1024.885,"sentiment":"neutral","sentiment_score":0.1140416813713889},{"text":"So I I yeah.","start":1025.345,"end":1028.405,"sentiment":"neutral","sentiment_score":0.031161031685769558},{"text":"Yeah.","start":1028.7051,"end":1029.105,"sentiment":"neutral","sentiment_score":0.02349280565977097},{"text":"So I don't know moving forward whether that's something we should be putting on the contact or I'm sure we'll find out.","start":1029.105,"end":1036.305,"sentiment":"neutral","sentiment_score":-0.026872004720975052}],"sentiment":"neutral","sentiment_score":0.053793631588756025,"num_words":59,"start":1010.79004,"end":1036.305},{"sentences":[{"text":"But yep.","start":1036.305,"end":1037.2051,"sentiment":"neutral","sentiment_score":-0.0021691141882911325},{"text":"So, yeah, yeah, but that was sent.","start":1037.265,"end":1040.19,"sentiment":"neutral","sentiment_score":0.018696024348693236},{"text":"Let's have a look and see if he has jumped in there.","start":1040.49,"end":1043.53,"sentiment":"neutral","sentiment_score":0.03172163711860776},{"text":"Wouldn't it be good if he has?","start":1043.53,"end":1045.63,"sentiment":"neutral","sentiment_score":-0.021964523675186292},{"text":"There we go.","start":1049.9299,"end":1050.6699,"sentiment":"neutral","sentiment_score":-0.00647377222776413}],"sentiment":"neutral","sentiment_score":0.010774858228321518,"num_words":31,"start":1036.305,"end":1050.6699},{"sentences":[{"text":"Not 169.","start":1051.13,"end":1052.265,"sentiment":"neutral","sentiment_score":-0.03644552081823349},{"text":"It was 1 69 last week.","start":1052.265,"end":1054.365,"sentiment":"neutral","sentiment_score":-0.03344954208781322},{"text":"Well, that was actually two days ago because I always check it to to see if we've got any new ones in.","start":1054.425,"end":1062.765,"sentiment":"neutral","sentiment_score":-0.03516114435412667},{"text":"Yeah.","start":1063.4651,"end":1063.865,"sentiment":"neutral","sentiment_score":0.0049467203207314014},{"text":"Michelle Warner was the last one.","start":1063.865,"end":1067.1499,"sentiment":"neutral","sentiment_score":-0.036106985372801624}],"sentiment":"neutral","sentiment_score":-0.03402239626676247,"num_words":37,"start":1051.13,"end":1067.1499},{"sentences":[{"text":"Yeah.","start":1068.25,"end":1068.75,"sentiment":"neutral","sentiment_score":0.033888593316078186},{"text":"Yeah.","start":1070.09,"end":1070.49,"sentiment":"neutral","sentiment_score":0.057160384953022},{"text":"I sent it through to Pru so Pru would know that it was put through.","start":1070.49,"end":1074.97,"sentiment":"neutral","sentiment_score":0.07380659654736518},{"text":"So yeah.","start":1074.97,"end":1076.27,"sentiment":"neutral","sentiment_score":0.1375848948955536},{"text":"Alright.","start":1077.37,"end":1077.87,"sentiment":"neutral","sentiment_score":0.1718435287475586}],"sentiment":"neutral","sentiment_score":0.08225806225091219,"num_words":20,"start":1068.25,"end":1077.87},{"sentences":[{"text":"Yeah.","start":1096.81,"end":1097.13,"sentiment":"neutral","sentiment_score":0.1933480203151703},{"text":"Yep.","start":1097.13,"end":1097.63,"sentiment":"neutral","sentiment_score":0.12992826104164124},{"text":"Yep.","start":1098.09,"end":1098.59,"sentiment":"neutral","sentiment_score":0.12019702792167664},{"text":"Absolutely.","start":1098.73,"end":1099.23,"sentiment":"neutral","sentiment_score":0.2445707321166992},{"text":"Absolutely.","start":1099.77,"end":1100.27,"sentiment":"neutral","sentiment_score":0.19588366150856015}],"sentiment":"neutral","sentiment_score":0.17678554058074952,"num_words":5,"start":1096.81,"end":1100.27},{"sentences":[{"text":"If there's anything because I I don't know.","start":1101.93,"end":1104.555,"sentiment":"neutral","sentiment_score":-0.06453000009059906},{"text":"With the SOAs, when you do those presentations, if there's anything that I need to add to it, please let me know because I'm really a bit clueless at this point without knowing and having, you know, a little bit more training on what happens with the SOA presentations and what's needed.","start":1104.615,"end":1121.43,"sentiment":"neutral","sentiment_score":-0.05704215369545496},{"text":"Okay?","start":1121.43,"end":1121.93,"sentiment":"neutral","sentiment_score":0.048352278769016266},{"text":"Alright.","start":1124.2301,"end":1124.7301,"sentiment":"positive","sentiment_score":0.3405608534812927},{"text":"Okay.","start":1125.1901,"end":1125.6901,"sentiment":"positive","sentiment_score":0.4405612051486969}],"sentiment":"neutral","sentiment_score":-0.04211043897602293,"num_words":63,"start":1101.93,"end":1125.6901},{"sentences":[{"text":"Awesome.","start":1126.867,"end":1127.3469,"sentiment":"positive","sentiment_score":0.8257628679275513},{"text":"Okay.","start":1127.3469,"end":1127.5869,"sentiment":"positive","sentiment_score":0.6227439641952515},{"text":"Well, have a fabulous weekend.","start":1127.5869,"end":1129.4469,"sentiment":"positive","sentiment_score":0.7738501071929932},{"text":"Okay?","start":1129.507,"end":1130.007,"sentiment":"positive","sentiment_score":0.4862777590751648},{"text":"I could do.","start":1131.8269,"end":1132.647,"sentiment":"positive","sentiment_score":0.5010500053564707}],"sentiment":"positive","sentiment_score":0.6642895584756677,"num_words":11,"start":1126.867,"end":1132.647},{"sentences":[{"text":"Okay.","start":1133.3469,"end":1133.667,"sentiment":"neutral","sentiment_score":0.2542839050292969},{"text":"Take care.","start":1133.667,"end":1134.147,"sentiment":"positive","sentiment_score":0.35803207755088806},{"text":"Bye bye.","start":1134.147,"end":1134.887,"sentiment":"neutral","sentiment_score":0.2272360697388649},{"text":"Bye.","start":1135.9869,"end":1136.4869,"sentiment":"neutral","sentiment_score":-0.12006103992462158}],"sentiment":"neutral","sentiment_score":0.21745985994736353,"num_words":6,"start":1133.3469,"end":1136.4869}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello, Michelle.\n\nChannel 1: Hello. Did you read the post?\n\nChannel 0: I am just reading it now. Oh my god. I love Chantal Hislop. She's so beautiful. Oh,\n\nChannel 1: Yep.\n\nChannel 0: Carrie\n\nChannel 1: Yep.\n\nChannel 0: Andrews said that she loves talking to you as well. She said you're such a beautiful soul.\n\nChannel 1: Oh, bless her. That's really nice. Oh, yeah. So Chantelle\n\nChannel 0: Yeah.\n\nChannel 1: and I don't I don't think she realizes many people know about ringing the bell. So when you have your last chemo or radiation,\n\nChannel 0: Mhmm.\n\nChannel 1: you ring the bell. I don't know if you know that.\n\nChannel 0: Oh, no. I didn't. Wow.\n\nChannel 1: Yeah. It gives me goosebumps, and she had a photo taken, which is great as well. So anyhow, she said, yeah. I had my last chemo or radiation last week, and I said, oh my god. Did you ring the bell?\n\nI was like, yes. I\n\nChannel 0: That's\n\nChannel 1: rang the bell.\n\nChannel 0: oh, that's right. She was just about done. It it went a bit longer last time because she had she had some negative effects to it,\n\nChannel 1: Yeah.\n\nChannel 0: but she was fighting it and it was winning, but it meant\n\nChannel 1: Mhmm.\n\nChannel 0: that they had to reduce the dose for her. So, oh my god,\n\nChannel 1: Yep.\n\nChannel 0: she got there. I'm so proud\n\nChannel 1: Yep.\n\nChannel 0: of her.\n\nChannel 1: Yep. Yep. And I said to her, she said, look, you know, I know to a lot of people, she said, she said, I don't know that that Dana would remember. I said, oh, she cries with with with you. I said, she knows.\n\nLike, I I said, I guarantee you, I could tell her your name, and you would I would get all of your history.\n\nChannel 0: Yeah.\n\nChannel 1: And she just, like, was so, like, you know? And she then she went on about how, you know, you'd met her before and during, and this\n\nChannel 0: Yeah.\n\nChannel 1: is the after and, you know, how how good you've been. So I think it was really, you know, important to put that little bit out there. So well done.\n\nChannel 0: I'm\n\nChannel 1: That's\n\nChannel 0: a little\n\nChannel 1: beautiful.\n\nChannel 0: bit teary. That's so beautiful.\n\nChannel 1: That's that is okay. You should be. Like, you you do a great job. And what was really funny was I rang, and she's got one of those phones where it says, you know, say your name and give a message and I'll answer if they can. And she took the call straight away.\n\nChannel 0: Yeah.\n\nChannel 1: And\n\nChannel 0: Oh,\n\nChannel 1: she said\n\nChannel 0: that's\n\nChannel 1: to me,\n\nChannel 0: so lovely.\n\nChannel 1: she said, I was going to call you. I prom I was really going to call you. And and I said, that's okay. So the universe made sure that it happened for us and, you know,\n\nChannel 0: No.\n\nChannel 1: So, anyhow, she's gone through some of the bits and pieces. So, basically, what it comes down to is after her surgery, now she the life's not on pause anymore. She can start to\n\nChannel 0: Yep.\n\nChannel 1: move forward. She's got 20 KGs that she's gotta get rid of.\n\nChannel 0: Yep.\n\nChannel 1: So\n\nChannel 0: Okay.\n\nChannel 1: she wants to have a chat with you. We've only got an hour and a half next Tuesday,\n\nChannel 0: That's okay.\n\nChannel 1: but she wants to have a chat about two additional things. One, she wants to find out if she can get money from her super\n\nChannel 0: Mhmm.\n\nChannel 1: to get her BMI down from forty three. I've popped this in notes to thirty three by\n\nChannel 0: Yep.\n\nChannel 1: use of,\n\nChannel 0: Sedgory.\n\nChannel 1: no, not surgery. She wants\n\nChannel 0: Oh.\n\nChannel 1: to get Monjaro, so I don't know how that would go. Yeah. And the the other thing is she, apparently, she cracked a tooth. And because\n\nChannel 0: Yes.\n\nChannel 1: of going through the chemo\n\nChannel 0: Yes.\n\nChannel 1: and\n\nChannel 0: Yep.\n\nChannel 1: low platelet, she she she doesn't have many options. So\n\nChannel 0: No.\n\nChannel 1: she's got an appointment with Nova Dental to to\n\nChannel 0: Mhmm.\n\nChannel 1: get a quote for some,\n\nChannel 0: Mhmm.\n\nChannel 1: what do you call it, for an\n\nChannel 0: Yep.\n\nChannel 1: implant. So she turned around and she said to me, I know that's not what you wanna hear. And I said to her,\n\nChannel 0: It's\n\nChannel 1: Chantal,\n\nChannel 0: fine.\n\nChannel 1: this is not about us. This is all about\n\nChannel 0: No.\n\nChannel 1: you, my love.\n\nChannel 0: Absolutely.\n\nChannel 1: I said, you know, I said, how old are you? She said, 43. I said, you got time?\n\nChannel 0: Mhmm.\n\nChannel 1: So\n\nChannel 0: Yep.\n\nChannel 1: then, you know, I said, Dana will run through, have a chat with you, and, you know, whatever you tell her, she'll,\n\nChannel 0: Yeah.\n\nChannel 1: you know, she'll be able to provide you with answers. And if she can't, she'll research it. So\n\nChannel 0: Yeah. Absolutely. So she mentioned\n\nChannel 1: alright.\n\nChannel 0: she's got $20 she's gotta get rid of. Is that right?\n\nChannel 1: No. No. 20 kilos.\n\nChannel 0: Oh, 20 kilos. Sorry. I thought you said $20. I was like, oh my god.\n\nChannel 1: No. No. No.\n\nChannel 0: Wow.\n\nChannel 1: No. 20 so she's gotta lose 20. She's sitting at a 100\n\nChannel 0: Yep.\n\nChannel 1: and 20. And\n\nChannel 0: Yep.\n\nChannel 1: after all the chemo and the other meds, she's really\n\nChannel 0: Yeah.\n\nChannel 1: stacked it on. And so for her to have the reconstructive surgery, which is covered by Gold Coast\n\nChannel 0: Yeah.\n\nChannel 1: Uni Hospital, the fact that she had the she had a partial mastectomy of\n\nChannel 0: Yeah.\n\nChannel 1: the right\n\nChannel 0: Yep.\n\nChannel 1: breast.\n\nChannel 0: I remember\n\nChannel 1: So,\n\nChannel 0: that. Yeah. Yeah.\n\nChannel 1: yeah, so she she's covered by the hospital with that. She's also researching whether\n\nChannel 0: Yep.\n\nChannel 1: she's going to go through a reconstructive surgery or through a plastic surgeon.\n\nChannel 0: Okay.\n\nChannel 1: So\n\nChannel 0: Yeah.\n\nChannel 1: but\n\nChannel 0: Makes\n\nChannel 1: that's,\n\nChannel 0: sense.\n\nChannel 1: yeah, that's not coming out of her super. That's coming you know, that that's something that's covered under\n\nChannel 0: Yeah.\n\nChannel 1: health.\n\nChannel 0: Absolutely. Yeah. No.\n\nChannel 1: Yeah.\n\nChannel 0: Absolutely. Oh, wow.\n\nChannel 1: Yep.\n\nChannel 0: She's so beautiful. Yeah. When you\n\nChannel 1: Yeah.\n\nChannel 0: said he when you talked to your best, she tells, like, oh my god. What's happening?\n\nChannel 1: No.\n\nChannel 0: I hope I hope\n\nChannel 1: No.\n\nChannel 0: everything's okay. I've been hoping. I knew her last treatment was meant to be a few weeks back. It was just kind of, she said, either March or April depending on how she went through the Christmas period. But,\n\nChannel 1: Yep.\n\nChannel 0: yeah, I'm so glad she's done.\n\nChannel 1: Yep. Yep. She was so yeah. She she just I I think she was very sheepish about saying what\n\nChannel 0: Yeah.\n\nChannel 1: she wanted to get the money for. And I I think that's pretty much because people, you know, they people don't have the right to judge. This is all about\n\nChannel 0: Yeah.\n\nChannel 1: her. It's not about them. You know?\n\nChannel 0: Absolutely.\n\nChannel 1: So\n\nChannel 0: Absolutely.\n\nChannel 1: alrighty. Okay. So\n\nChannel 0: Oh,\n\nChannel 1: she's\n\nChannel 0: that's\n\nChannel 1: re\n\nChannel 0: beautiful.\n\nChannel 1: yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah. So what I'm gonna do is okay. Annual review is the August 18. Okay. Alrighty.\n\nSo she apart from the fact that you're doing the advice, with\n\nChannel 0: Mhmm.\n\nChannel 1: her annual review due on the August 18 and\n\nChannel 0: Let's do it all at once.\n\nChannel 1: yeah. Do you want to?\n\nChannel 0: Yeah. Yeah. I can have that chat with her on Tuesday, and I can be doing an AI anyway with her. Just updating all of the circumstances. I'll go through the advice document because it's con it's consolidation and investment switch, so that's okay.\n\nChannel 1: Mhmm.\n\nChannel 0: And then I can talk to her at the same time about how to get money out, you know, talking to her doctors and things like that. I think\n\nChannel 1: Mhmm.\n\nChannel 0: the best way for her is going to be tell her doctors what she wants and see if they can do up some sort of bill for Compassionate Ground. She just needs to be able to do it for surgery purposes. So if she can get some sort of a bill, even an overinflated dentist bill or something to help her out,\n\nChannel 1: Mhmm.\n\nChannel 0: then she'll be able to access that money via her super. So\n\nChannel 1: Yep. Yep.\n\nChannel 0: yeah.\n\nChannel 1: Okay. Cool. Alright. So she will be on my list that I'm gonna write down here for\n\nChannel 0: Yep.\n\nChannel 1: Monday. I'll go\n\nChannel 0: Mhmm.\n\nChannel 1: through and do all her docs. So AR\n\nChannel 0: Yep.\n\nChannel 1: prep for Chantelle.\n\nChannel 0: Thank you. I just\n\nChannel 1: No\n\nChannel 0: did\n\nChannel 1: worries.\n\nChannel 0: the AR with Carrie Andrews. She's all good. We can send her stuff to her as well.\n\nChannel 1: Okay.\n\nChannel 0: And Colin, when you called him to book him in for his SOA, she said they're going away on the week of the seventeenth, so it might need to be the week after.\n\nChannel 1: Okay. So the week of the May 17, so that's for\n\nChannel 0: Mhmm.\n\nChannel 1: Colin. Who\n\nChannel 0: Colin\n\nChannel 1: is that?\n\nChannel 0: Andrews.\n\nChannel 1: Sorry.\n\nChannel 0: Sorry.\n\nChannel 1: Colin\n\nChannel 0: Colin Andrews.\n\nChannel 1: Andrews.\n\nChannel 0: Yep.\n\nChannel 1: Okay.\n\nChannel 0: Sorry.\n\nChannel 1: After\n\nChannel 0: I get you don't know everyone's last name yet. I do apologize.\n\nChannel 1: no.\n\nChannel 0: Just pull me up.\n\nChannel 1: That's okay. That's okay. At least I know what I've gotta gotta do. Okay.\n\nChannel 0: Yay.\n\nChannel 1: So we okay. So we're gonna do Carrie Andrews, send her docs, Colinette Andrews. We're going to book him in after the seventeenth. We're going to get a r prepped on for Chantelle Hislop.\n\nChannel 0: Yep.\n\nChannel 1: Let me have a look and see what else we've got on Monday. Sorry. I haven't\n\nChannel 0: Yeah. I\n\nChannel 1: been\n\nChannel 0: think\n\nChannel 1: able to book you up.\n\nChannel 0: no.\n\nChannel 1: I've been\n\nChannel 0: You're\n\nChannel 1: trying.\n\nChannel 0: fine. You're look. Next week is booked up with a lot of SOAs, and that's why I sorta\n\nChannel 1: Mhmm.\n\nChannel 0: think with Coles because Scotty hasn't actually done the research yet, but I told them I was like, look. We're getting booked in. It's a PCR.\n\nChannel 1: Yep.\n\nChannel 0: Scotty can do the research, but I think next week, we might just be pushing it a bit thin for Scotty, and I've gotta get some ARs in there as well. So\n\nChannel 1: Mhmm.\n\nChannel 0: if\n\nChannel 1: Yep.\n\nChannel 0: we do Collins FOA for the week after they're away, which is from the twenty fifth, that just gives Scotty a bit more time to take a breather without pushing too many through and then making a lot of mistakes. So\n\nChannel 1: Yep. Okay. Cool. Cool. Okay.\n\nSo what\n\nChannel 0: yeah.\n\nChannel 1: my role will be so on Monday, I'll do what I've gotta do here.\n\nChannel 0: Mhmm.\n\nChannel 1: But then what I'll try and do is I'll try and get people booked in for ARs\n\nChannel 0: Yes.\n\nChannel 1: only next week.\n\nChannel 0: Yes. Yes. Perfect. Because, yeah, I've got 1234, five, six SOAs booked in and a catch\n\nChannel 1: Alright? Yep.\n\nChannel 0: up.\n\nChannel 1: Yep.\n\nChannel 0: So then if we leave the rest of the time, we just tuck in some some annual reviews across the board. That'll be absolutely fine, and that'll get some of those expired ones or close to five ones done for you as well. Okay?\n\nChannel 1: Mhmm. Okay. Okay.\n\nChannel 0: Yeah.\n\nChannel 1: Oh my god. The cats are going feral. Sorry. You couldn't\n\nChannel 0: No.\n\nChannel 1: hear\n\nChannel 0: You're\n\nChannel 1: it?\n\nChannel 0: good. No. I\n\nChannel 1: Oh,\n\nChannel 0: couldn't hear anything.\n\nChannel 1: my my cat growls like a truck. She\n\nChannel 0: Yeah.\n\nChannel 1: sounds I thought there was when I first moved here, I thought I was hearing the trucks come down the mountain until I looked down the side. It was Pixie sitting there growling. She was super low, low growl.\n\nChannel 0: Yeah.\n\nChannel 1: Oh my god. K. Alright. Okay. Well, I think we've got a plan.\n\nChannel 0: We do. You're doing a great job. Just\n\nChannel 1: Well,\n\nChannel 0: remember\n\nChannel 1: thank\n\nChannel 0: that.\n\nChannel 1: you. Yeah.\n\nChannel 0: You're doing a\n\nChannel 1: Okay.\n\nChannel 0: wonderful job.\n\nChannel 1: Oh, thank you. And so are you. And look. Next week will be a better week. The Internet hasn't crapped itself tonight, like\n\nChannel 0: That's good.\n\nChannel 1: or whatever it was. But yeah. But I think\n\nChannel 0: Yeah.\n\nChannel 1: other people are finding that in the afternoon, it seems to be when people are getting home, that it seems\n\nChannel 0: Yeah.\n\nChannel 1: to be that the Internet's going slower. So,\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: you\n\nChannel 0: No. Definitely.\n\nChannel 1: know\n\nChannel 0: And\n\nChannel 1: yeah.\n\nChannel 0: thank you for booking in Jordan Robinson. We're taking him on board. He was a Kyle client in Kyle's\n\nChannel 1: Yes.\n\nChannel 0: book, and Tommy just\n\nChannel 1: Yep.\n\nChannel 0: doesn't have the time. So I said to Tommy, I'll\n\nChannel 1: Yep.\n\nChannel 0: take him. So\n\nChannel 1: Yep. Yep.\n\nChannel 0: I'm just adding adding him to our book, unfortunately.\n\nChannel 1: Yeah.\n\nChannel 0: Sorry.\n\nChannel 1: No. All good. I just wasn't sure what to do with him because I haven't had a I haven't been involved in that part of the process.\n\nChannel 0: Yeah.\n\nChannel 1: And\n\nChannel 0: Yeah.\n\nChannel 1: so we we're still going to have some additional training, but\n\nChannel 0: Yep.\n\nChannel 1: but, yeah, I'll\n\nChannel 0: No. I\n\nChannel 1: get there.\n\nChannel 0: feel good. You will. You're doing really well.\n\nChannel 1: Oh, alright.\n\nChannel 0: Honestly,\n\nChannel 1: Oh,\n\nChannel 0: you're\n\nChannel 1: thank\n\nChannel 0: doing\n\nChannel 1: you.\n\nChannel 0: great. Yeah. You've got this.\n\nChannel 1: Oh, yes. Yes. Alright. Well,\n\nChannel 0: It's all\n\nChannel 1: what\n\nChannel 0: learning\n\nChannel 1: time\n\nChannel 0: curve.\n\nChannel 1: it is, and what what time are you finishing tonight? You're about to finish\n\nChannel 0: Yes.\n\nChannel 1: at 07:30, Brenda Kelly.\n\nChannel 0: Both the oh, that's just checking her plan for Monday. I'm just\n\nChannel 1: Oh,\n\nChannel 0: gonna look\n\nChannel 1: okay.\n\nChannel 0: at her research and do a p\n\nChannel 1: Okay.\n\nChannel 0: p note for Scottie so he can write some sort of a plan tomorrow because she's booked in for SOA Preso on Monday.\n\nChannel 1: Okay.\n\nChannel 0: Wait till you meet Brenda Kelly. She is a funny, funny lady.\n\nChannel 1: Really? Oh, lordy.\n\nChannel 0: Yeah. She is a\n\nChannel 1: I\n\nChannel 0: character, but\n\nChannel 1: yeah.\n\nChannel 0: she's lovely.\n\nChannel 1: Okay. Alright. Now with Brenda Kelly, let me just have\n\nChannel 0: Yes.\n\nChannel 1: a quick look. I wanna have a k. Let me y to see where she's at. Okay. So oh, that one.\n\nYes.\n\nChannel 0: Mhmm.\n\nChannel 1: Yes.\n\nChannel 0: Yes.\n\nChannel 1: Yeah. She signed her OSA, so we\n\nChannel 0: Yes.\n\nChannel 1: don't have to book her in until I'll pop annual review. Oh, I've already done it. Holy snap and dove crap. Look at that.\n\nChannel 0: Mhmm. Look at you go. Killing it.\n\nChannel 1: Yeah. So the January 15.\n\nChannel 0: With\n\nChannel 1: Yep.\n\nChannel 0: yeah. Yeah. With the catch ups because I'm double checking where everyone was catch ups throughout the\n\nChannel 1: Mhmm.\n\nChannel 0: year so we can do them. I've been adding them there's a task in Odoo, but I'm also adding them into the\n\nChannel 1: Perfect.\n\nChannel 0: administration calendar and put it in both yours and my calendar as a book up for as a booking for whatever catch up they're up to at that time. Is that okay?\n\nChannel 1: Yep.\n\nChannel 0: Is that\n\nChannel 1: Perfect.\n\nChannel 0: worth is that gonna be okay? Perfect.\n\nChannel 1: Yep. That's great. Because, I mean, ultimately, we just don't know how these tasks are going to go. And at\n\nChannel 0: Correct.\n\nChannel 1: the beginning, I was told to load everybody into the project which I've done. And\n\nChannel 0: Yeah.\n\nChannel 1: now I've just gotta go through that that find out who doesn't need to be there because we've got some people in there that aren't linked up. So I'm I'm doing two hours tomorrow morning from 06:30 till 08:30, and\n\nChannel 0: Yeah.\n\nChannel 1: I'm going to just get stuck into that to get them\n\nChannel 0: Yeah.\n\nChannel 1: all out of there. And that way,\n\nChannel 0: Nine.\n\nChannel 1: if we do have tasks in there, they're going to be relevant, not\n\nChannel 0: Yes.\n\nChannel 1: just thrown in the way that\n\nChannel 0: Yeah.\n\nChannel 1: they have been. Because,\n\nChannel 0: Makes\n\nChannel 1: like,\n\nChannel 0: sense.\n\nChannel 1: yeah, and and people have just been reallocating them and it's like, oh, far out. So yeah. Alright. I'm gonna let you go. Have a fabulous weekend, and keep being\n\nChannel 0: Oh,\n\nChannel 1: the amazing amazing human you are. Okay?\n\nChannel 0: thank you. My gosh.\n\nChannel 1: You are\n\nChannel 0: What\n\nChannel 1: welcome.\n\nChannel 0: a day.\n\nChannel 1: Yep. What a great\n\nChannel 0: Tommy\n\nChannel 1: way to end it. Right?\n\nChannel 0: Tommy's been sending me messages. Hey, girl. You okay? You're alive over there. I'm like, I'm good.\n\nI'm here. I'm\n\nChannel 1: Oh,\n\nChannel 0: just working.\n\nChannel 1: Yeah. I think I I think probably you and I have been pretty quiet throughout the day.\n\nChannel 0: Yeah.\n\nChannel 1: Not\n\nChannel 0: Yeah.\n\nChannel 1: just,\n\nChannel 0: I\n\nChannel 1: you know, you just sit there with your keyboard. Tap, tap, tap, tap, tap. You just do it. Holy\n\nChannel 0: yeah.\n\nChannel 1: shit.\n\nChannel 0: Yeah. It's really\n\nChannel 1: Oh,\n\nChannel 0: funny.\n\nChannel 1: alright.\n\nChannel 0: When Zach put that thing up before, I didn't feel I had to see him on it because I didn't realize I asked him twice today how his payment's going.\n\nChannel 1: Oh, really? Oh\n\nChannel 0: I went,\n\nChannel 1: god.\n\nChannel 0: oh, no, Zach. I didn't realize I asked you twice. I'm so sorry. It was okay.\n\nChannel 1: Well, poor old Jack. I spent time on the phone with him because his phone was muted. And so we went through all the settings, and and then we just shut down, start again, and it worked. Same thing with Sammy. So, yeah, crap happens.\n\nAlrighty. Okay. Well, look, I'll speak to you on\n\nChannel 0: Awesome.\n\nChannel 1: Monday. You have\n\nChannel 0: Yep.\n\nChannel 1: a fabulous weekend, and I hope a Aidan\n\nChannel 0: That's\n\nChannel 1: has a great weekend and feels much better.\n\nChannel 0: Oh, hey. Well, I'm going to the Mother's Day morning tea tomorrow at the school.\n\nChannel 1: Oh, that's so cute.\n\nChannel 0: Yeah. You have an amazing Mother's Day on Sunday too.\n\nChannel 1: Oh, I will. I will. You too. Octavia's come out and told me that\n\nChannel 0: Yeah.\n\nChannel 1: it's a surprise, but she's bought me something. And\n\nChannel 0: Oh,\n\nChannel 1: it's\n\nChannel 0: that's\n\nChannel 1: just\n\nChannel 0: so\n\nChannel 1: great.\n\nChannel 0: sweet.\n\nChannel 1: How cute is that? But it's\n\nChannel 0: That's\n\nChannel 1: a surprise.\n\nChannel 0: so beautiful.\n\nChannel 1: I said,\n\nChannel 0: Yeah.\n\nChannel 1: can I see it? Oh, I didn't know what she's talking about. So no. No. No.\n\nIt's a surprise. I got you spray. Okay. Bloody adorable.\n\nChannel 0: Oh,\n\nChannel 1: Alright.\n\nChannel 0: that's so sweet.\n\nChannel 1: Yeah.\n\nChannel 0: Or\n\nChannel 1: Yeah.\n\nChannel 0: can I also ask I'm so sorry? With who did I speak to this morning? Because the messages might have all gotten a bit mixed up. He's now this morning. I presented his advice document,\n\nChannel 1: Mhmm. Yep.\n\nChannel 0: and he said he would leave us a Google review if\n\nChannel 1: I've\n\nChannel 0: we\n\nChannel 1: already\n\nChannel 0: could send\n\nChannel 1: sent\n\nChannel 0: him\n\nChannel 1: it.\n\nChannel 0: a text message. Oh, you're\n\nChannel 1: Yep.\n\nChannel 0: the\n\nChannel 1: I've\n\nChannel 0: best.\n\nChannel 1: already sent it. Yep.\n\nChannel 0: Beautiful. Yeah. He\n\nChannel 1: Now\n\nChannel 0: was\n\nChannel 1: on\n\nChannel 0: stoked. He loved it.\n\nChannel 1: oh, that's awesome. Generally, with with a Google review, I hit them up real quick because\n\nChannel 0: Yeah.\n\nChannel 1: I know if we get them while they're remembering\n\nChannel 0: Yeah.\n\nChannel 1: yep. Where did\n\nChannel 0: Yeah.\n\nChannel 1: I put it? Opportunities. Their activity. There. Yes.\n\nSo and this is where we're gonna learn what's easier way where where to if they call us, it would I put it on the actual opportunity\n\nChannel 0: Yeah.\n\nChannel 1: that the Google review. So\n\nChannel 0: To that it\n\nChannel 1: I\n\nChannel 0: relates\n\nChannel 1: I\n\nChannel 0: to. Yeah.\n\nChannel 1: yeah. Yeah. So I don't know moving forward whether that's something we should be putting on the contact or I'm sure we'll find out.\n\nChannel 0: Yeah.\n\nChannel 1: But\n\nChannel 0: We'll\n\nChannel 1: yep.\n\nChannel 0: figure it\n\nChannel 1: So,\n\nChannel 0: out.\n\nChannel 1: yeah,\n\nChannel 0: Yeah.\n\nChannel 1: yeah, but that was sent. Let's have a look and see if he has jumped in there. Wouldn't it be good if he has? There we go. Not 169.\n\nIt was 1 69 last week. Well, that\n\nChannel 0: Not\n\nChannel 1: was\n\nChannel 0: so\n\nChannel 1: actually\n\nChannel 0: good.\n\nChannel 1: two days ago because I always check it\n\nChannel 0: Yeah.\n\nChannel 1: to to see if we've got any new ones in. Yeah. Michelle\n\nChannel 0: Yeah.\n\nChannel 1: Warner\n\nChannel 0: Not so good.\n\nChannel 1: was the\n\nChannel 0: Oh,\n\nChannel 1: last\n\nChannel 0: yeah.\n\nChannel 1: one.\n\nChannel 0: That was she's Larissa's.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah. I sent it through to Pru so Pru would know that it was put through. So yeah.\n\nChannel 0: Oh, that's cool. Yeah. No. When\n\nChannel 1: Alright.\n\nChannel 0: I finished his preser, he said he was really happy with everything, and I said, well, that'll be I said, look. If you've got a few seconds, we'll send the review link through. If you can leave a review, that would be fabulous. It doesn't have to be about me. It can be about the company, whatever you're happy with.\n\nI said, you know, just, you know, things like that make a big difference for us and a growing small business. And he went, yeah. Absolutely.\n\nChannel 1: Yeah. Yep.\n\nChannel 0: So\n\nChannel 1: Yep. Absolutely. Absolutely.\n\nChannel 0: yeah.\n\nChannel 1: If there's anything because I I don't know. With the SOAs, when you do those presentations, if there's anything that I need to add to it, please let me know because I'm really a bit\n\nChannel 0: Yep.\n\nChannel 1: clueless at this\n\nChannel 0: Yep.\n\nChannel 1: point without knowing and having, you know, a little bit more training on what happens with the SOA presentations and what's needed.\n\nChannel 0: Yeah.\n\nChannel 1: Okay?\n\nChannel 0: No issues at all. Not an issue.\n\nChannel 1: Alright.\n\nChannel 0: Easy done.\n\nChannel 1: Okay.\n\nChannel 0: All\n\nChannel 1: Awesome.\n\nChannel 0: good.\n\nChannel 1: Okay. Well, have a fabulous weekend. Okay?\n\nChannel 0: I will. Thanks, Michelle. Talk\n\nChannel 1: I could\n\nChannel 0: to\n\nChannel 1: do.\n\nChannel 0: you soon.\n\nChannel 1: Okay. Take care. Bye bye.\n\nChannel 0: See you. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello, Michelle.","start":0.88,"end":2.02,"sentiment":"neutral","sentiment_score":0.038511550053954124}],"sentiment":"neutral","sentiment_score":0.038511550053954124,"channel":0,"num_words":2,"start":0.88,"end":2.02},{"sentences":[{"text":"Hello.","start":2.96,"end":3.46,"sentiment":"neutral","sentiment_score":0.03117736615240574},{"text":"Did you read the post?","start":3.52,"end":4.9,"sentiment":"neutral","sentiment_score":0.025535529106855394}],"sentiment":"neutral","sentiment_score":0.026475835281113785,"channel":1,"num_words":6,"start":2.96,"end":4.9},{"sentences":[{"text":"I am just reading it now.","start":5.2799997,"end":7.06,"sentiment":"neutral","sentiment_score":0.0633951456596454},{"text":"Oh my god.","start":7.12,"end":8.26,"sentiment":"positive","sentiment_score":0.4317578275998433},{"text":"I love Chantal Hislop.","start":9.36,"end":10.96,"sentiment":"positive","sentiment_score":0.6205895394086838},{"text":"She's so beautiful.","start":10.96,"end":12.099999,"sentiment":"positive","sentiment_score":0.812068521976471},{"text":"Oh,","start":12.795,"end":13.295,"sentiment":"positive","sentiment_score":0.5123627185821533}],"sentiment":"positive","sentiment_score":0.4180335764061002,"channel":0,"num_words":17,"start":5.2799997,"end":13.295},{"sentences":[{"text":"Yep.","start":13.615,"end":14.115,"sentiment":"positive","sentiment_score":0.4203326106071472}],"sentiment":"positive","sentiment_score":0.4203326106071472,"channel":1,"num_words":1,"start":13.615,"end":14.115},{"sentences":[{"text":"Carrie","start":15.515,"end":15.995,"sentiment":"neutral","sentiment_score":0.3200889825820923}],"sentiment":"neutral","sentiment_score":0.3200889825820923,"channel":0,"num_words":1,"start":15.515,"end":15.995},{"sentences":[{"text":"Yep.","start":15.775001,"end":16.275002,"sentiment":"neutral","sentiment_score":0.2722707986831665}],"sentiment":"neutral","sentiment_score":0.2722707986831665,"channel":1,"num_words":1,"start":15.775001,"end":16.275002},{"sentences":[{"text":"Andrews said that she loves talking to you as well.","start":15.995,"end":18.315,"sentiment":"positive","sentiment_score":0.4037684679031372},{"text":"She said you're such a beautiful soul.","start":18.315,"end":20.335,"sentiment":"positive","sentiment_score":0.6535294055938721}],"sentiment":"positive","sentiment_score":0.5066112069522634,"channel":0,"num_words":17,"start":15.995,"end":20.335},{"sentences":[{"text":"Oh, bless her.","start":20.015,"end":21.615,"sentiment":"positive","sentiment_score":0.5996892849604288},{"text":"That's really nice.","start":21.615,"end":22.755001,"sentiment":"positive","sentiment_score":0.6192809542020162},{"text":"Oh, yeah.","start":23.455,"end":24.814999,"sentiment":"neutral","sentiment_score":0.09445398673415184},{"text":"So Chantelle","start":24.814999,"end":26.115,"sentiment":"neutral","sentiment_score":0.04415543004870415}],"sentiment":"positive","sentiment_score":0.3934129551053047,"channel":1,"num_words":10,"start":20.015,"end":26.115},{"sentences":[{"text":"Yeah.","start":27.3,"end":27.8,"sentiment":"neutral","sentiment_score":0.03193873167037964}],"sentiment":"neutral","sentiment_score":0.03193873167037964,"channel":0,"num_words":1,"start":27.3,"end":27.8},{"sentences":[{"text":"and I don't I don't think she realizes many people know about ringing the bell.","start":28.15,"end":32.97,"sentiment":"neutral","sentiment_score":-0.033164241227010886},{"text":"So when you have your last chemo or radiation,","start":33.91,"end":37.21,"sentiment":"neutral","sentiment_score":-0.029143640357587073}],"sentiment":"neutral","sentiment_score":-0.031656515900976956,"channel":1,"num_words":24,"start":28.15,"end":37.21},{"sentences":[{"text":"Mhmm.","start":36.739998,"end":37.239998,"sentiment":"neutral","sentiment_score":-0.02279624342918396}],"sentiment":"neutral","sentiment_score":-0.02279624342918396,"channel":0,"num_words":1,"start":36.739998,"end":37.239998},{"sentences":[{"text":"you ring the bell.","start":37.59,"end":38.55,"sentiment":"neutral","sentiment_score":-0.04125491064041853},{"text":"I don't know if you know that.","start":38.55,"end":40.005,"sentiment":"neutral","sentiment_score":-0.05502509804708617}],"sentiment":"neutral","sentiment_score":-0.0500177571719343,"channel":1,"num_words":11,"start":37.59,"end":40.005},{"sentences":[{"text":"Oh, no.","start":40.274998,"end":40.675,"sentiment":"neutral","sentiment_score":-0.042732756584882736},{"text":"I didn't.","start":40.675,"end":41.335,"sentiment":"neutral","sentiment_score":-0.04849564656615257},{"text":"Wow.","start":41.395,"end":41.895,"sentiment":"neutral","sentiment_score":0.06062489002943039}],"sentiment":"neutral","sentiment_score":-0.024366383254528046,"channel":0,"num_words":5,"start":40.274998,"end":41.895},{"sentences":[{"text":"Yeah.","start":42.405003,"end":42.645,"sentiment":"neutral","sentiment_score":0.13447275757789612},{"text":"It gives me goosebumps, and she had a photo taken, which is great as well.","start":42.645,"end":46.325,"sentiment":"neutral","sentiment_score":0.2654739628235499},{"text":"So anyhow, she said, yeah.","start":46.325,"end":47.365,"sentiment":"neutral","sentiment_score":0.0370594035834074},{"text":"I had my last chemo or radiation last week, and I said, oh my god.","start":47.365,"end":51.445,"sentiment":"neutral","sentiment_score":-0.013945136529703936},{"text":"Did you ring the 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you.","start":1134.9869,"end":1135.4669,"sentiment":"neutral","sentiment_score":0.29824937880039215},{"text":"Bye.","start":1135.4669,"end":1135.9669,"sentiment":"neutral","sentiment_score":0.14977091550827026}],"sentiment":"neutral","sentiment_score":0.2487565577030182,"channel":0,"num_words":3,"start":1134.9869,"end":1135.9669},{"sentences":[{"text":"Bye.","start":1135.9869,"end":1136.4869,"sentiment":"neutral","sentiment_score":-0.12006103992462158}],"sentiment":"neutral","sentiment_score":-0.12006103992462158,"channel":1,"num_words":1,"start":1135.9869,"end":1136.4869}]},"summary":{"result":"success","short":"The speakers discuss various topics including scheduling appointments with dentists, booking appointments, and updating circumstances with clients. They emphasize the importance of being on the actual opportunity and offer to provide a review link if needed. They also mention upcoming appointments with dentists and a referral process. The conversation ends with pleasantries and plans for future meetings."},"intents":{"segments":[{"text":"And the the other thing is she, apparently, she cracked a tooth. And because Yes. of going through the chemo Yes. and Yep. low platelet, she she she doesn't have many options. So No. she's got an appointment with Nova Dental to to Mhmm. get a quote for some, Mhmm. what do you call it, for an Yep. implant.","start_word":582,"end_word":640,"intents":[{"intent":"Discuss and discuss surgeries","confidence_score":0.00008876314}]},{"text":"she's got an appointment with Nova Dental to to Mhmm. get a quote for some, Mhmm. what do you call it, for an Yep. implant.","start_word":616,"end_word":640,"intents":[{"intent":"Get a quote for implants","confidence_score":0.043799676}]},{"text":"then, you know, I said, Dana will run through, have a chat with you, and, you know, whatever you tell her, she'll, Yeah. you know, she'll be able to provide you with answers. And if she can't, she'll research it. Yeah. So Absolutely.","start_word":701,"end_word":743,"intents":[{"intent":"Evaluate dana's advice","confidence_score":0.0023548997}]},{"text":"Annual review is the August 18. Okay.","start_word":1071,"end_word":1077,"intents":[{"intent":"Schedule review","confidence_score":0.11250823}]},{"text":"I can have that chat with her on Tuesday, and I can be doing an AI anyway with her. Just updating all of the circumstances. I'll go through the advice document because it's con it's consolidation and investment switch, so that's okay. Mhmm.","start_word":1114,"end_word":1156,"intents":[{"intent":"Update documents","confidence_score":0.030330436}]},{"text":"the best way for her is going to be tell her doctors what she wants and see if they can do up some sort of bill for Compassionate Ground. She just needs to be able to do it for surgery purposes. So if she can get some sort of a bill, even an overinflated dentist bill or something to help her out, Mhmm. then she'll be able to access that money via her super. So Yep.","start_word":1187,"end_word":1262,"intents":[{"intent":"Discuss bill","confidence_score":0.026818713},{"intent":"Discuss surgery bill","confidence_score":0.0043263636}]},{"text":"then she'll be able to access that money via her super. So Yep.","start_word":1250,"end_word":1262,"intents":[{"intent":"Access money","confidence_score":0.07788866}]},{"text":"We can send her stuff to her as well. Okay.","start_word":1314,"end_word":1323,"intents":[{"intent":"Send stuff","confidence_score":0.4110492}]},{"text":"And Colin, when you called him to book him in for his SOA, she said they're going away on the week of the seventeenth, so it might need to be the week after. Okay.","start_word":1325,"end_word":1358,"intents":[{"intent":"Book a soa","confidence_score":0.044804674}]},{"text":"think with Coles because Scotty hasn't actually done the research yet, but I told them I was like, look. We're getting booked in. It's a PCR. Yep. Scotty can do the research, but I think next week, we might just be pushing it a bit thin for Scotty, and I've gotta get some ARs in there as well. So Mhmm.","start_word":1501,"end_word":1560,"intents":[{"intent":"Manage research","confidence_score":0.0013093424}]},{"text":"Scotty can do the research, but I think next week, we might just be pushing it a bit thin for Scotty, and I've gotta get some ARs in there as well. So Mhmm.","start_word":1528,"end_word":1560,"intents":[{"intent":"Ars","confidence_score":0.025240023}]},{"text":"my role will be so on Monday, I'll do what I've gotta do here. Mhmm.","start_word":1612,"end_word":1626,"intents":[{"intent":"Provide role","confidence_score":0.013506841}]},{"text":"But then what I'll try and do is I'll try and get people booked in for ARs Yes. only next week.","start_word":1628,"end_word":1648,"intents":[{"intent":"Book people on ars","confidence_score":0.000024880057}]},{"text":"at 07:30, Brenda Kelly. Both the oh, that's just checking her plan for Monday. I'm just Oh, gonna look okay. at her research and do a p Okay. p note for Scottie so he can write some sort of a plan tomorrow because she's booked in for SOA Preso on Monday. Okay.","start_word":2040,"end_word":2091,"intents":[{"intent":"Schedule meeting","confidence_score":0.10503829}]},{"text":"administration calendar and put it in both yours and my calendar as a book up for as a booking for whatever catch up they're up to at that time. Is that okay?","start_word":2241,"end_word":2272,"intents":[{"intent":"Schedule meetings","confidence_score":0.029756216}]},{"text":"It doesn't have to be about me. It can be about the company, whatever you're happy with. I said, you know, just, you know, things like that make a big difference for us and a growing small business. And he went, yeah.","start_word":3116,"end_word":3157,"intents":[{"intent":"Discuss business growth opportunities","confidence_score":6.597298e-7}]}]},"sentiments":{"segments":[{"text":"Hello, Michelle. Hello. Did you read the post? I am just reading it now.","start_word":0,"end_word":13,"sentiment":"neutral","sentiment_score":0.04343942925333977},{"text":"Oh my god. I love Chantal Hislop. She's so beautiful. Oh, Yep.","start_word":14,"end_word":25,"sentiment":"positive","sentiment_score":0.6047196388244629},{"text":"Carrie Yep.","start_word":26,"end_word":27,"sentiment":"neutral","sentiment_score":0.2913981080055237},{"text":"Andrews said that she loves talking to you as well. She said you're such a beautiful soul. Oh, bless her. That's really nice.","start_word":28,"end_word":50,"sentiment":"positive","sentiment_score":0.5472120642662048},{"text":"Oh, yeah. So Chantelle Yeah. and I don't I don't think she realizes many people know about ringing the bell. So when you have your last chemo or radiation, Mhmm. you ring the bell. I don't know if you know that. Oh, no. I didn't. Wow. Yeah. It gives me goosebumps, and she had a photo taken, which is great as well. So anyhow, she said, yeah. I had my last chemo or radiation last week, and I said, oh my god. Did you ring the bell? I was like, yes. I That's rang the bell. oh, that's right. She was just about done. It it went a bit longer last time because she had she had some negative effects to it, Yeah. but she was fighting it and it was winning, but it meant Mhmm. that they had to reduce the dose for her. So, oh my god, Yep. she got there.","start_word":51,"end_word":203,"sentiment":"neutral","sentiment_score":0.008983156643807888},{"text":"I'm so proud Yep.","start_word":204,"end_word":207,"sentiment":"positive","sentiment_score":0.3557053208351135},{"text":"of her. Yep. Yep. And I said to her, she said, look, you know, I know to a lot of people, she said, she said, I don't know that that Dana would remember. I said, oh, she cries with with with you. I said, she knows. Like, I I said, I guarantee you, I could tell her your name, and you would I would get all of your history. Yeah. And she just, like, was so, like, you know? And she then she went on about how, you know, you'd met her before and during, and this Yeah. is the after and, you know, how how good you've been. So I think it was really, you know, important to put that little bit out there. So well I'm done.","start_word":208,"end_word":336,"sentiment":"neutral","sentiment_score":0.06715778371160344},{"text":"a That's little beautiful.","start_word":337,"end_word":340,"sentiment":"positive","sentiment_score":0.5103940367698669},{"text":"bit teary.","start_word":341,"end_word":342,"sentiment":"neutral","sentiment_score":0.20754581689834595},{"text":"That's so beautiful. That's that is okay. You should be. Like, you you do a great job.","start_word":343,"end_word":359,"sentiment":"positive","sentiment_score":0.5955957770347595},{"text":"And what was really funny was I rang, and she's got one of those phones where it says, you know, say your name and give a message and I'll answer if they can. And she took the call straight away. Yeah.","start_word":360,"end_word":400,"sentiment":"neutral","sentiment_score":0.03192761540412903},{"text":"And Oh, she said that's to me, so lovely.","start_word":401,"end_word":409,"sentiment":"positive","sentiment_score":0.3377399742603302},{"text":"she said, I was going to call you. I prom I was really going to call you. And and I said, that's okay. So the universe made sure that it happened for us and, you know, No. So, anyhow, she's gone through some of the bits and pieces. So, basically, what it comes down to is after her surgery, now she the life's not on pause anymore. She can start to Yep. move forward. She's got 20 KGs that she's gotta get rid of. Yep. So Okay. she wants to have a chat with you. We've only got an hour and a half next Tuesday, That's okay. but she wants to have a chat about two additional things. One, she wants to find out if she can get money from her super Mhmm. to get her BMI down from forty three. I've popped this in notes to thirty three by Yep. use of, Sedgory. no, not surgery. She wants Oh. to get Monjaro, so I don't know how that would go. Yeah. And the the other thing is she, apparently, she cracked a tooth. And because Yes. of going through the chemo Yes. and Yep. low platelet, she she she doesn't have many options. So No. she's got an appointment with Nova Dental to to Mhmm. get a quote for some, Mhmm. what do you call it, for an Yep. implant. So she turned around and she said to me, I know that's not what you wanna hear. And I said to her, It's Chantal, fine. this is not about us. This is all about No. you, my love. Absolutely. I said, you know, I said, how old are you? She said, 43. I said, you got time? Mhmm. So Yep. then, you know, I said, Dana will run through, have a chat with you, and, you know, whatever you tell her, she'll, Yeah. you know, she'll be able to provide you with answers. And if she can't, she'll research it. Yeah. So Absolutely. So she mentioned alright. she's got $20 she's gotta get rid of. Is that right? No. No. 20 kilos. Oh, 20 kilos. Sorry. I thought you said $20. I was like, oh my god. No. No. No. Wow. No. 20 so she's gotta lose 20. She's sitting at a 100 Yep. and 20. And Yep. after all the chemo and the other meds, she's really Yeah. stacked it on. And so for her to have the reconstructive surgery, which is covered by Gold Coast Yeah. Uni Hospital, the fact that she had the she had a partial mastectomy of Yeah. the right Yep. breast. I remember So, that. Yeah. Yeah. yeah, so she she's covered by the hospital with that. She's also researching whether Yep. she's going to go through a reconstructive surgery or through a plastic surgeon. Okay. So Yeah. but Makes that's, sense. yeah, that's not coming out of her super. That's coming you know, that that's something that's covered under Yeah. health. Absolutely. Yeah. No. Yeah. Absolutely. Oh, wow. Yep.","start_word":410,"end_word":916,"sentiment":"neutral","sentiment_score":-0.03717453764564187},{"text":"She's so beautiful.","start_word":917,"end_word":919,"sentiment":"positive","sentiment_score":0.4976744055747986},{"text":"Yeah. When you Yeah. said he when you talked to your best, she tells, like, oh my god. What's happening? No. I hope I hope No. everything's okay. I've been hoping. I knew her last treatment was meant to be a few weeks back. It was just kind of, she said, either March or April depending on how she went through the Christmas period. But, Yep.","start_word":920,"end_word":985,"sentiment":"neutral","sentiment_score":-0.03983813388781114},{"text":"yeah, I'm so glad she's done.","start_word":986,"end_word":991,"sentiment":"positive","sentiment_score":0.7175325751304626},{"text":"Yep. Yep. She was so yeah. She she just I I think she was very sheepish about saying what Yeah. she wanted to get the money for. And I I think that's pretty much because people, you know, they people don't have the right to judge. This is all about Yeah. her. It's not about them. You know? Absolutely. So Absolutely. alrighty. Okay.","start_word":992,"end_word":1054,"sentiment":"neutral","sentiment_score":-0.10506956279277802},{"text":"So Oh, she's that's re beautiful.","start_word":1055,"end_word":1060,"sentiment":"positive","sentiment_score":0.6089930534362793},{"text":"yeah. Yeah. Yeah. So what I'm gonna do is okay. Annual review is the August 18. Okay. Alrighty. So she apart from the fact that you're doing the advice, with Mhmm. her annual review due on the August 18 and Let's do it all at once. yeah. Do you want to? Yeah. Yeah. I can have that chat with her on Tuesday, and I can be doing an AI anyway with her. Just updating all of the circumstances. I'll go through the advice document because it's con it's consolidation and investment switch, so that's okay. Mhmm. And then I can talk to her at the same time about how to get money out, you know, talking to her doctors and things like that. I think Mhmm. the best way for her is going to be tell her doctors what she wants and see if they can do up some sort of bill for Compassionate Ground. She just needs to be able to do it for surgery purposes. So if she can get some sort of a bill, even an overinflated dentist bill or something to help her out, Mhmm. then she'll be able to access that money via her super. So Yep. yeah. Yep. Okay. Cool. Alright. So she will be on my list that I'm gonna write down here for Yep. Monday. I'll go Mhmm. through and do all her docs. So AR Yep. prep for Chantelle.","start_word":1061,"end_word":1298,"sentiment":"neutral","sentiment_score":0.059750720858573914},{"text":"Thank you.","start_word":1299,"end_word":1300,"sentiment":"positive","sentiment_score":0.4411862790584564},{"text":"I just No did worries. the AR with Carrie Andrews.","start_word":1301,"end_word":1310,"sentiment":"neutral","sentiment_score":0.20826371014118197},{"text":"She's all good.","start_word":1311,"end_word":1313,"sentiment":"positive","sentiment_score":0.5013480186462402},{"text":"We can send her stuff to her as well. Okay. And Colin, when you called him to book him in for his SOA, she said they're going away on the week of the seventeenth, so it might need to be the week after. Okay. So the week of the May 17, so that's for Mhmm. Colin. Who Colin is that? Andrews. Sorry. Sorry. Colin Colin Andrews. Andrews. Yep. Okay. Sorry. After I get you don't know everyone's last name yet. I do apologize. no. Just pull me up. That's okay. That's okay. At least I know what I've gotta gotta do. Okay.","start_word":1314,"end_word":1415,"sentiment":"neutral","sentiment_score":-0.01568232155313679},{"text":"Yay.","start_word":1416,"end_word":1416,"sentiment":"positive","sentiment_score":0.4550471901893616},{"text":"So we okay. So we're gonna do Carrie Andrews, send her docs, Colinette Andrews. We're going to book him in after the seventeenth. We're going to get a r prepped on for Chantelle Hislop. Yep. Let me have a look and see what else we've got on Monday. Sorry. I haven't Yeah. I been think able to book you up. no. I've been You're trying. fine. You're look. Next week is booked up with a lot of SOAs, and that's why I sorta Mhmm. think with Coles because Scotty hasn't actually done the research yet, but I told them I was like, look. We're getting booked in. It's a PCR. Yep. Scotty can do the research, but I think next week, we might just be pushing it a bit thin for Scotty, and I've gotta get some ARs in there as well. So Mhmm. if Yep. we do Collins FOA for the week after they're away, which is from the twenty fifth, that just gives Scotty a bit more time to take a breather without pushing too many through and then making a lot of mistakes. So Yep. Okay.","start_word":1417,"end_word":1605,"sentiment":"neutral","sentiment_score":0.01743927039206028},{"text":"Cool. Cool.","start_word":1606,"end_word":1607,"sentiment":"positive","sentiment_score":0.4206514656543732},{"text":"Okay. So what yeah. my role will be so on Monday, I'll do what I've gotta do here. Mhmm. But then what I'll try and do is I'll try and get people booked in for ARs Yes. only next week. Yes. Yes.","start_word":1608,"end_word":1649,"sentiment":"neutral","sentiment_score":0.1042109965568497},{"text":"Perfect.","start_word":1650,"end_word":1650,"sentiment":"positive","sentiment_score":0.6561846733093262},{"text":"Because, yeah, I've got 1234, five, six SOAs booked in and a catch Alright? Yep. up. Yep. So then if we leave the rest of the time, we just tuck in some some annual reviews across the board. That'll be absolutely fine, and that'll get some of those expired ones or close to five ones done for you as well. Okay? Mhmm. Okay. Okay. Yeah. Oh my god.","start_word":1651,"end_word":1718,"sentiment":"neutral","sentiment_score":0.1358112245798111},{"text":"The cats are going feral.","start_word":1719,"end_word":1723,"sentiment":"negative","sentiment_score":-0.4700363278388977},{"text":"Sorry. You couldn't No. hear You're it? good. No. I Oh, couldn't hear anything. my my cat growls like a truck. She Yeah. sounds I thought there was when I first moved here, I thought I was hearing the trucks come down the mountain until I looked down the side. It was Pixie sitting there growling. She was super low, low growl. Yeah. Oh my god. K. Alright. Okay. Well, I think we've got a plan.","start_word":1724,"end_word":1799,"sentiment":"neutral","sentiment_score":-0.08309721946716309},{"text":"We do. You're doing a great job.","start_word":1800,"end_word":1806,"sentiment":"positive","sentiment_score":0.5475940108299255},{"text":"Just Well, remember thank that. you. Yeah. You're doing a Okay.","start_word":1807,"end_word":1817,"sentiment":"neutral","sentiment_score":0.2338451147079468},{"text":"wonderful job.","start_word":1818,"end_word":1819,"sentiment":"positive","sentiment_score":0.5203046798706055},{"text":"Oh, thank you. And so are you. And look. Next week will be a better week. The Internet hasn't crapped itself tonight, like That's good. or whatever it was. But yeah. But I think Yeah. other people are finding that in the afternoon, it seems to be when people are getting home, that it seems Yeah. to be that the Internet's going slower. So, Yeah. Yeah. you No. Definitely. know And yeah. thank you for booking in Jordan Robinson. We're taking him on board. He was a Kyle client in Kyle's Yes. book, and Tommy just Yep. doesn't have the time. So I said to Tommy, I'll Yep. take him. So Yep. Yep. I'm just adding adding him to our book, unfortunately. Yeah. Sorry. No. All good. I just wasn't sure what to do with him because I haven't had a I haven't been involved in that part of the process. Yeah. And Yeah. so we we're still going to have some additional training, but Yep. but, yeah, I'll No. I get there. feel good.","start_word":1820,"end_word":1994,"sentiment":"neutral","sentiment_score":-0.08806427104132517},{"text":"You will. You're doing really well.","start_word":1995,"end_word":2000,"sentiment":"positive","sentiment_score":0.5800183415412903},{"text":"Oh, alright.","start_word":2001,"end_word":2002,"sentiment":"neutral","sentiment_score":0.2552201449871063},{"text":"Honestly, Oh, you're thank doing you. great.","start_word":2003,"end_word":2009,"sentiment":"positive","sentiment_score":0.5017743706703186},{"text":"Yeah. You've got this. Oh, yes. Yes. Alright. Well, It's all what learning time curve. it is, and what what time are you finishing tonight? You're about to finish Yes. at 07:30, Brenda Kelly. Both the oh, that's just checking her plan for Monday. I'm just Oh, gonna look okay. at her research and do a p Okay. p note for Scottie so he can write some sort of a plan tomorrow because she's booked in for SOA Preso on Monday. Okay. Wait till you meet Brenda Kelly.","start_word":2010,"end_word":2097,"sentiment":"neutral","sentiment_score":0.05895005911588669},{"text":"She is a funny, funny lady.","start_word":2098,"end_word":2103,"sentiment":"positive","sentiment_score":0.4263080060482025},{"text":"Really? Oh, lordy. Yeah. She is a I character, but yeah.","start_word":2104,"end_word":2114,"sentiment":"neutral","sentiment_score":0.263568252325058},{"text":"she's lovely.","start_word":2115,"end_word":2116,"sentiment":"positive","sentiment_score":0.5383931994438171},{"text":"Okay. Alright. Now with Brenda Kelly, let me just have Yes. a quick look. I wanna have a k. Let me y to see where she's at. Okay. So oh, that one. Yes. Mhmm. Yes. Yes. Yeah. She signed her OSA, so we Yes. don't have to book her in until I'll pop annual review. Oh, I've already done it. Holy snap and dove crap. Look at that. Mhmm. Look at you go. Killing it. Yeah. So the January 15. With Yep. yeah. Yeah. With the catch ups because I'm double checking where everyone was catch ups throughout the Mhmm. year so we can do them. I've been adding them there's a task in Odoo, but I'm also adding them into the Perfect. administration calendar and put it in both yours and my calendar as a book up for as a booking for whatever catch up they're up to at that time. Is that okay? Yep. Is that Perfect. worth is that gonna be okay?","start_word":2117,"end_word":2281,"sentiment":"neutral","sentiment_score":0.0627554099668156},{"text":"Perfect.","start_word":2282,"end_word":2282,"sentiment":"positive","sentiment_score":0.4427237212657929},{"text":"Yep.","start_word":2283,"end_word":2283,"sentiment":"neutral","sentiment_score":0.3103337287902832},{"text":"That's great.","start_word":2284,"end_word":2285,"sentiment":"positive","sentiment_score":0.6143751740455627},{"text":"Because, I mean, ultimately, we just don't know how these tasks are going to go. And at Correct. the beginning, I was told to load everybody into the project which I've done. And Yeah. now I've just gotta go through that that find out who doesn't need to be there because we've got some people in there that aren't linked up. So I'm I'm doing two hours tomorrow morning from 06:30 till 08:30, and Yeah. I'm going to just get stuck into that to get them Yeah. all out of there. And that way, Nine. if we do have tasks in there, they're going to be relevant, not Yes. just thrown in the way that Yeah. they have been. Because, Makes like, sense. yeah, and and people have just been reallocating them and it's like, oh, far out. So yeah. Alright.","start_word":2286,"end_word":2426,"sentiment":"neutral","sentiment_score":0.04941067472100258},{"text":"I'm gonna let you go. Have a fabulous weekend, and keep being Oh, the amazing amazing human you are. Okay? thank you.","start_word":2427,"end_word":2448,"sentiment":"positive","sentiment_score":0.49614107608795166},{"text":"My gosh. You are What welcome. a day. Yep. What a great Tommy way to end it. Right? Tommy's been sending me messages. Hey, girl. You okay? You're alive over there. I'm like, I'm good. I'm here. I'm Oh, just working. Yeah. I think I I think probably you and I have been pretty quiet throughout the day. Yeah. Not Yeah. just, I you know, you just sit there with your keyboard. Tap, tap, tap, tap, tap. You just do it. Holy yeah. shit. Yeah. It's really Oh, funny. alright. When Zach put that thing up before, I didn't feel I had to see him on it because I didn't realize I asked him twice today how his payment's going. Oh, really? Oh I went, god. oh, no, Zach. I didn't realize I asked you twice. I'm so sorry. It was okay. Well, poor old Jack. I spent time on the phone with him because his phone was muted. And so we went through all the settings, and and then we just shut down, start again, and it worked. Same thing with Sammy. So, yeah, crap happens. Alrighty. Okay. Well, look, I'll speak to you on Awesome. Monday.","start_word":2449,"end_word":2646,"sentiment":"neutral","sentiment_score":0.006388285131466509},{"text":"You have Yep. a fabulous weekend, and I hope a Aidan That's has a great weekend and feels much better.","start_word":2647,"end_word":2666,"sentiment":"positive","sentiment_score":0.5776771903038025},{"text":"Oh, hey. Well, I'm going to the Mother's Day morning tea tomorrow at the school.","start_word":2667,"end_word":2681,"sentiment":"neutral","sentiment_score":0.1820794641971588},{"text":"Oh, that's so cute. Yeah. You have an amazing Mother's Day on Sunday too.","start_word":2682,"end_word":2695,"sentiment":"positive","sentiment_score":0.5789437294006348},{"text":"Oh, I will. I will. You too. Octavia's come out and told me that Yeah. it's a surprise, but she's bought me something.","start_word":2696,"end_word":2718,"sentiment":"neutral","sentiment_score":0.0961764007806778},{"text":"And Oh, it's that's just so great. sweet.","start_word":2719,"end_word":2726,"sentiment":"positive","sentiment_score":0.36986690759658813},{"text":"How cute is that? But it's That's a surprise. so beautiful. I said, Yeah. can I see it? Oh, I didn't know what she's talking about. So no. No. No. It's a surprise. I got you spray. Okay. Bloody adorable. Oh, Alright. that's so sweet. Yeah. Or Yeah. can I also ask I'm so sorry? With who did I speak to this morning? Because the messages might have all gotten a bit mixed up. He's now this morning. I presented his advice document, Mhmm. Yep. and he said he would leave us a Google review if I've we already could send sent him it. a text message. Oh, you're Yep. the I've best. already sent it. Yep.","start_word":2727,"end_word":2843,"sentiment":"neutral","sentiment_score":0.02076788060367107},{"text":"Beautiful.","start_word":2844,"end_word":2844,"sentiment":"positive","sentiment_score":0.35016220808029175},{"text":"Yeah. He Now was on stoked.","start_word":2845,"end_word":2850,"sentiment":"neutral","sentiment_score":0.25508931279182434},{"text":"He loved it. oh, that's awesome.","start_word":2851,"end_word":2856,"sentiment":"positive","sentiment_score":0.5263852477073669},{"text":"Generally, with with a Google review, I hit them up real quick because Yeah. I know if we get them while they're remembering Yeah. yep. Where did Yeah. I put it? Opportunities. Their activity. There. Yes. So and this is where we're gonna learn what's easier way where where to if they call us, it would I put it on the actual opportunity Yeah. that the Google review. So To that it I relates I to. Yeah. yeah. Yeah. So I don't know moving forward whether that's something we should be putting on the contact or I'm sure we'll find out. Yeah. But We'll yep. figure it So, out. yeah, Yeah. yeah, but that was sent. Let's have a look and see if he has jumped in there. Wouldn't it be good if he has? There we go. Not 169. It was 1 69 last week. Well, that Not was so actually good. two days ago because I always check it Yeah. to to see if we've got any new ones in. Yeah. Michelle Yeah. Warner Not so good. was the Oh, last yeah. one. That was she's Larissa's. Yeah. Yeah. Yeah. I sent it through to Pru so Pru would know that it was put through. So yeah.","start_word":2857,"end_word":3065,"sentiment":"neutral","sentiment_score":0.0226724733282148},{"text":"Oh, that's cool.","start_word":3066,"end_word":3068,"sentiment":"positive","sentiment_score":0.3407283127307892},{"text":"Yeah. No. When Alright.","start_word":3069,"end_word":3072,"sentiment":"neutral","sentiment_score":0.11288776993751526},{"text":"I finished his preser, he said he was really happy with everything, and I said, well, that'll be I said, look.","start_word":3073,"end_word":3093,"sentiment":"positive","sentiment_score":0.3646683096885681},{"text":"If you've got a few seconds, we'll send the review link through.","start_word":3094,"end_word":3105,"sentiment":"neutral","sentiment_score":0.33028316497802734},{"text":"If you can leave a review, that would be fabulous. It doesn't have to be about me. It can be about the company, whatever you're happy with. I said, you know, just, you know, things like that make a big difference for us and a growing small business.","start_word":3106,"end_word":3153,"sentiment":"positive","sentiment_score":0.49831461906433105},{"text":"And he went, yeah.","start_word":3154,"end_word":3157,"sentiment":"neutral","sentiment_score":0.2113989144563675},{"text":"Absolutely.","start_word":3158,"end_word":3158,"sentiment":"positive","sentiment_score":0.35512393712997437},{"text":"Yeah. Yep. So Yep. Absolutely. Absolutely. yeah. If there's anything because I I don't know. With the SOAs, when you do those presentations, if there's anything that I need to add to it, please let me know because I'm really a bit Yep. clueless at this Yep. point without knowing and having, you know, a little bit more training on what happens with the SOA presentations and what's needed. Yeah. Okay? No issues at all. Not an issue.","start_word":3159,"end_word":3236,"sentiment":"neutral","sentiment_score":-0.029037992565486677},{"text":"Alright. Easy done. Okay. All Awesome. good. Okay. Well, have a fabulous weekend. Okay? I will. Thanks, Michelle. Talk I could to do. you soon.","start_word":3237,"end_word":3261,"sentiment":"positive","sentiment_score":0.6001301407814026},{"text":"Okay.","start_word":3262,"end_word":3262,"sentiment":"neutral","sentiment_score":0.2542839050292969},{"text":"Take care.","start_word":3263,"end_word":3264,"sentiment":"positive","sentiment_score":0.3492700457572937},{"text":"Bye bye. See you. Bye. Bye.","start_word":3265,"end_word":3270,"sentiment":"neutral","sentiment_score":0.2065454125404358}],"average":{"sentiment":"neutral","sentiment_score":0.06366927671623995}}}}